Free users no longer get interactive maps?

I tried it with a free user, it works as usual in Chrome.

Interesting. Was it a long-term free account or a free trial? 

I can’t find any setting that might change this.

A free account since 10 years or so. Why do you assume it has something to do with a subscription?

It used to work a few weeks ago. I’m using the same PC and the same browser but it’s now stopped working. Strava is constantly doing things to make subscribing more attractive and the free version less so; so I thought this might be something they’d taken away.

I normally use Edge. I tried for the first time on Chrome today and it didn’t work there either.

I did wonder if it was something to do with cookies but I cleared those and it made no difference.

I am using Windows 10, so it’s possible they’ve done something which only works for Windows 11.

Have you tried with a different computer/device?  It could be something that changed on either the strava side or the computer side that is making that feature not function properly for you.  I’ve had things like that stop working and found out it was fixed by something as simple as rebooting the computer.  

Now I see the same behaviour as ​@Quite68 , with the new map engine in the web interface the segment map in the activity is only displayed as a picture without any interactivity. At least the map on the top is still able to follow the segment, but it’s extra work to scroll up to it just to see which direction the segment takes.

My maps are now totally broken using the latest version of the Supermium browser (based on chrome). I only see a picture of the map on each activity, no interactivity.
When i try to crop one of my own activities, i get the following error in the map: “browser does not support map rendering engine”.

I have no problems with any of the maps in komoot
i should switch permanently to komoot...it is such a superior platform, without all the bugs and cheating.
good job strava.
 

Just to confirm, i tried another windows browser, an older variant of chrome, and the map interactivity doesn’t work anymore.  Is this working for someone here, and if it is, what platform and browser are you using? Thanks

test

bump

I have the same issue starting a couple of weeks ago. It occurs here on Edge and Chrome on both Win 7 and 10, but worked correctly on a Win 11 PC. I looked at the HTML and the map on PC’s with the issue is now a static image. This is a fallback provision when the code (HTML/ASP/...) is unable to load the interactive map, you at least get something - rather then a blank area or error message. For me, a workaround was to disable “Use hardware acceleration when available” in Chrome/Settings/System. The map is interactive again (however much slower) but this will adversely affect other sites that make use of hardware acceleration. You could use one browser set this way for Strava and then a different browser (with accel enabled) for everything else. It looks like the Strava update is failing to recognize valid rendering capabilities in some hardware platforms. Hopefully it will get corrected in the near future……….  :)

I’ve been having the same issue for a few weeks now and have spent probably two hours or more trying to fix it. Using Gemini AI today it clued me into this thread. I’m still not sure what is going on as the info above didn’t change anything.

Hi Crandall - that’s weird, for me, that fix works for the issue with Edge and Chrome on Win 7 and Chrome on Win 10. (Did you remember to ReLaunch the browser after disabling the acceleration?)

The Win 7 PC is a Pentium Dual-Core 32-bit system while the Win 10 is a Core 2 Duo 64-bit system. Not exactly state of the art, which is why I suspect the code to decide whether to load the interactive map or just the static image concludes that my older PC’s are unworthy. They all worked correctly (until recently).

Just for the challenge, I’m trying to see if I can determine the test they run to see which version of the map you get and if possible how to convince the test that it’s OK to load the better map, without having to upgrade/replace the computers!!

It’s probably something on their end having to do with pushing features before they’re fully tested and ready. Last week another user made a JS bookmarklet to give the activity maps a resizer handle again. I love a good workaround but the longest-term solution will have to come from their development dept.