Skip to main content

Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,450 Topics
  • 5,886 Replies
1450 Topics
R
Rickske1987Hub Starter
asked in Strava Features Chat
[KNOWN ISSUE] Activity Grouping sometimes doesn't work

Since a couple weeks/ months the feedback doesn't show I rode together with other strava users. I haven't changed any settings. It worked woth those users in the past. Any idea what I can do? Adding/ inviting to the ride doesn't be the answer. That will add up the km's to my totale which is not gooed. Thanks in avance. Regards, Rick

6112
R
2 minutes ago
T
TeddoroHub Starter
asked in Strava Features Chat
Default gear issue

Was just looking back at some of my first activities recorded on Strava (rides) and noticed that the gear selected for the ride was my current default bike for "ride" sport types (Cervelo R5). The problem here is that the bike I have set as my default for rides was purchased several years after these first rides. For those initial rides, I'm guessing I didn't have any gear set, so I then looked at the rides I had logged just before my actual first ride with my current bike, and see that they too are marked as R5 rides, even though I know by that time I would have marked them as my old bike (Allez).When I recently set my default bike for rides (R5) did that action override what gear I selected (or didn't select) for those old rides, and artificially inflate the miles logged on my R5? 

151
T
1 hour ago
A
axoplasmHub Starter
asked in Strava Features Chat
Opt out of AI features

I noticed this in your latest announcement about updates to the TOS/privacy policy:Al features. Like so many of you, we’re excited about AI, and we’re identifying ways it can enhance your product experience. We explain how we use data in our AI features.(Sidenote: this is just terrible messaging, not everyone is “excited about AI,” and it’s basically a triggering word for a lot of people, who will write off your entire product because they have come to associate “AI” with “en**bleep**tification.”)The only explanation of using data in AI features I could find was in the privacy policy (identical language appears in Legal Bases):Provide AI Features. For example, we use machine learning or artificial intelligence, including large language models, to detect anomalies on leaderboards, generate route recommendations, or provide personalized training guidance.This is…not a lot of explanation. At a minimum I’d like to know:Which of my data contribute to which features. For example, do my

81820
A
9 hours ago
R
robpmcadamHub Rookie
asked in Strava Features Chat
Feedback: recent update to heatmaps makes creating routes difficult

UPDATE FROM STRAVA: Thanks so much for writing in and providing this feedback. This is something that we are aware of and currently looking into. We're actively working on solving this gap in user experience and weighing this feedback into consideration as we work on an update. We appreciate your time and patience. a recent feature seems to have filtered heatmaps based on the sport type when routing. i suspect that this is broadly a great feature, but it has now made gravel routing very difficult because of the data sparsity (a large % of people don't select "gravel ride" on their activities, most rides aren't gravel anyways, etc.). plus there's so much overlap in gravel and road routes anyways, so aggregating that data makes sense imo. the road heatmaps work great here, but the only way to get them to show up is to change the sport type to road cycling, which affects the routing. I prefer to use "gravel ride" as the sport to get good autorouting ("prefer dirt" has its issues since it

6817
R
21 hours ago
jepsar
jepsarHub Rookie
asked in Strava Features Chat
For a route which starts and ends at the same location (loop), how to change the start point?

So my question is basically summarized in the title. I have a route which starts and ends at the same location (a loop). Now I want to modify the route to keep it the same loop, but to start and end it at a different location (without having to recreate the entire route from the new start point). 

362
jepsar
22 hours ago
S
supercolliderHub Starter
asked in Strava Features Chat
Managing Groups - Field Website

If you are managing a Club there is a dedicated field for the website, but that does nothing! As we are a club that is also quite active outside of Strava, there should be the possibility to Link to that website. (You also remove all links posted in the text)If Strava wants to be a social hub, there needs to be a way to link to the outside, at least for a Club. This gets quite frustrating in addition to other changes that worsened the experience!

70
S
1 day ago
J
jufferpiHub Rookie
asked in Strava Features Chat
How do you open the HUB?

I can open the HUB from the email, but I see no links at all IN STRAVA to go to the hub.  Am I missing something?

572
J
1 day ago
E
emleHub Starter
asked in Strava Features Chat
Add shoes/gear to the Quick Edit

The Quick Edit is a great feature that makes it easy to quickly edit a recent activity. But it would be even more useful if shoes/gear was part of it. Runners tend to use different shoes for different kind of runs. And tracking the shoe usage is already a great feature but it’s currently a bit annoying to have to do it in so many steps. 

336
E
1 day ago
U
urli_byHub Starter
asked in Strava Features Chat
Fatmap killing

Ok, I understood that killing FatMap the best way to get money from subscribers.But why this great tool so bat implemented to strava? Did you see how it looks? Why all the hills pretended to be a peak? Do you really think that mountains should be so tall.  Can you please return the display of the mountains as it was done in FatMap? 

571
U
1 day ago
S
Segovia123Hub Starter
asked in Strava Features Chat
Reset Elevation Data

There needs to be a method to reset all elevation data, updating a single ride in the app isn’t practical. I have years worth of incorrect elevation data due to a faulty GPS 

30
S
1 day ago
D
davidnprogressHub Starter
asked in Strava Features Chat
Please have annual PRs or ability to clear all PRs

I have had Strava for many years and the 10 year ago me can’t compete with current me. Please add a feature to allow the clearing of all past personal PRs or perhaps add a new category with annual PR. Garmin has this feature ON THE FREE ACCOUNT so it would make sense that Strava could at least do this on the paid account.  

140
D
1 day ago
spangborn
spangbornHub Rookie
asked in Strava Features Chat
Why am I getting push notifications for every friend activity as of this morning?

New this morning, I’ve been getting notifications for users who I do not have favorited. This is a really obnoxious use of notifications with no clear way to turn it off without turning off notifications for favorited users. This appeared to start this morning. Also, why was my last thread about this deleted?

2241
spangborn
1 day ago
N
niels_sHub Starter
asked in Strava Features Chat
Accepting activity does not work

This sunday I ran a 100K with my friend. He has a garmin and when he uploads his files he taggs me and I accept, then strava takes over and I also get the activity, however this activity can not be accepted for some reason. We tried declining and inviting again but it does not work also not on my mobile phone.

140
N
1 day ago
D
DgwallneHub Rookie
asked in Strava Features Chat
Web links when will I be able to share a link for a route, video, tracking for an event etc?

Can someone from Strava please help me understand as a paid user why I can't share links? Or when this feature might be available again? I can't share links for tracking while doing ultra cycling races. Nor can I share videos I've put together after for others to watch from these efforts. This is really tempting for me to cancel my membership with Strava because the platform continues to ignore this. Or the ability to link a route that wasn't created on Strava? This is so simple but you've got extreme to disable this feature.

281
D
2 days ago
C
Cahya NugrahaHub Starter
asked in Strava Features Chat
[KNOWN ISSUE] Flyover Problem

why does this feature use standard maps? Usually it uses satellite maps. Is there a solution for this? 

973
C
2 days ago
S
Sq5rdcHub Starter
asked in Strava Features Chat
Change recent icon for velomobile activities back to old icon

Recently the icon for velomobile rides changed to the most icon thinkable. Everyone I asked was complaining about it just like me. The old icon was most elegant and much more precise in reflecting the shape of the well known velomobiles. The current icon looks like a small car and is not aerodynamic at all. Please can you change the icon for velomobile rides back to the old one?

110
S
2 days ago
K
K_LHub Starter
asked in Strava Features Chat
Aktivität auf Smartphone starten und auf Smartwatch weiter verfolgen

Ich habe folgende Frage:Ist es möglich eine Strava Aktivität auf dem Smartphone (Android) zu starten und die Aktivität auf der Smartwatch (Galaxy Watch) weiter zu verfolgen? Ich muss es auf dem Handy starten, da ich ansonsten den Herzfrequenzmesser nicht auswählen kann. 

40
K
2 days ago
T
troutHub Starter
asked in Strava Features Chat
[KNOWN ISSUE] Flashing and Zoomed out Maps on Android

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

1489
T
2 days ago
R
ron_anejoHub Starter
asked in Strava Features Chat
Strava should enable gift subscriptions again

https://support.strava.com/hc/en-us/articles/115001685450-Gifting-a-Subscription states:"For the time being, we have removed the option to gift a subscription to an athlete. We apologize for any inconvenience this may cause and appreciate your patience."This seems to be a really bad idea. I was just looking up how to give a gift subscription. If it isn't possible, I'll be spending my Christmas gift money elsewhere.Strava should consider enabling gift subscriptions again and stop throwing income away.

6955
R
3 days ago
S
SairHub Starter
asked in Strava Features Chat
Top segment is because they were on a horse

Hi all,how do you report a segment leader who has not walked/hiked but have recorded it as this? The person had completed on horse back but logged as run/hike which is really upsetting when your trying to do your best and this would be impossible to beat on foot uphill! any ideas? Thanks 

335
S
3 days ago
D
DrtvinpHub Starter
asked in Strava Features Chat
longest ride incorrect

I think my stats are either wrong or just missing things. My all time longest ride says 50 miles but that is not correct. I have a 100 virtual mile ride that when I go to the actual ride says it’s my longest ride but is not showing up in stats. This all makes me curious if my entire stats are off or not being tallied correctly     

80
D
3 days ago
E
errrrsHub Starter
asked in Strava Features Chat
Personal Heatmap Clusters gone again

I just checked my heatmap and it seems like after the latest update we lost activity clusters again. I cannot figure out a way to toggle them off or on. They are not showing up. Can someone please explain how, maybe I am missing something but this article seems outdated already after 6 weeks. https://support.strava.com/hc/en-us/articles/216918467-Personal-Heatmaps The clusters are the best way to see where in the world you have done activities, otherwise you have to keep zooming and scrolling around trying to maybe find where you were. Plz bring them back. 

130
E
3 days ago
A
AflonsHub Starter
posted in Strava Features Chat
Workout Analysis has splits not aligned to elevation.

If an activity has a large amount of splits, the elevation graph will not be aligned to the splits in the Workout Analysis view.Image showing incorrect alignment inside the view: Image showing correct alignment outside of the Analysis view: How to reproduce:1. Upload an activity with a lot of short splits in the middle. (My example had ~80 splits)2. Open the Workout Analysis view.3. The elevation graph will not align with the splits.

40
A
3 days ago
A
alif18Hub Starter
asked in Strava Features Chat
Moving Time Error

I recorded a hike on my Garmin Etrex with an elapsed time of 4:12:51 and moving time of 3:54:26. When it loaded to Strava the elapsed time showed as 4:12:46 which is fine but the moving time came up as 00:00:59 giving a pace of 11s/mile. A new world record! Any ideas why Strava would not pick up the correct stats from Garmin?

583
A
3 days ago
W
WesPlateHub Climber
asked in Strava Features Chat
Where do I set an activity as a race (So I get rid of Moving Time)

Moving Time is useless, I never want the time from my watch to be different than what Strava shows. So when I need to get rid of the moving time and only use elapsed time, I set an activity to be a Race. BUT-- I went to do that today and the option isn't there.I have options for Sport, Map Type, Tags, and Shows. Where did activity type go (it had options for Workout, Long Run, Race)?

3814
W
3 days ago

Badge winners

  • Topic Starter
    Johan6504has earned the badge Topic Starter
  • Reply Authored
    mangochutneyhas earned the badge Reply Authored
  • Reply Authored
    StiSyvhas earned the badge Reply Authored
  • Topic Starter
    Hbrundretthas earned the badge Topic Starter
  • Reply Authored
    Frevelhas earned the badge Reply Authored
Show all badges
Terms & ConditionsCookie settings