Strava Features Chat

I have two starred segments under My Segments, one of which is clearly not one I starred. I tap the orange star but it stays orange and never gets removed. 

Hi! I’m on my phone and I can only see about 200 of the 330 people I follow. Recently 3 people unfollowed me, and I’d like to unfollow them back, but they’re in the group that I can’t see. I usually do follow-for-follow, so I want to keep it balanced. Does Strava show all followers and following if I log in on a laptop or computer? I’m not sure how to fix this and it’s a bit confusing lol

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

Halo tim Strava,Saya ingin mengajukan permintaan pengembalian dana atas transaksi langganan Strava sebesar Rp609.390 yang terpotong dari akun saya. Pembelian ini terjadi secara tidak disengaja dan tanpa persetujuan saya. Selain itu, dana yang terpotong merupakan uang sekolah saya, sehingga sangat penting bagi saya untuk dapat dikembalikan. Saya mohon kebijaksanaan dari pihak Strava untuk membantu memproses refund atas transaksi ini. Terima kasih atas perhatian dan bantuan Anda. Hormat saya,Ridho A 

i ran in a official half marathon race today 13.1 miles 2.05.15 strava has logged run at 12.70 miles how can i fix this 

I found the post below from a couple of years ago and see that it was resolved. This is what my app is currently doing, this is very frustrating as I am currently training for a half marathon and would love to be able to see how I am doing throughout the run, but since my pace and avg pace times are based off of incorrect moving time that isn't possible.  I have updated and also deleted and redownloaded the app.  Is there something that I need to do in the app or a fix that is coming with a new update??.......SolvedMoving time and elapsed time not correct 2 years ago 18 replies  C+4 cleanhat Hub StarterThe last three times I have run using Strava it has incorrectly had my moving time less that half the time of my run. For example this morning I ran 12.3km in 1 hour 11 minutes (without stopping) yet my moving time is listed as 29 minutes.As a result my average pace is completely wrong and all segments are wrong.It is correctly tracking the distance I have covered so don't see how this

On a new beta update today selecting maps causes the app to crash. Tried the usual actions such as force close, clear cache etc but it nothing works. Version 425.6

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

I’m wondering why my follower and following lists are no longer in alphabetical order?

When editing an activity from the listing (https://www.strava.com/athlete/training), ticking the checkbox “Commute” does not work.Furthermore, this works from the android app, but taking the same activity from the web and saving it again removes the tag

After a recent update, the km markers during an active recording disappeared.  I would love to have these back and go so far as to have them after the activity has been saved.

In the past few weeks, route builder has started building routes that do not follow filters and are also very disjointed. -Using dirt roads when I select paved-Making random dead-end out-and-backs (much more than just a single climb, for example)-Routing through forest paths when I select road-etc The routes being generated look like a mess and would be a terrible riding experience. I’m stuck! I have attach a screenshot of an example. Instead of just a ‘typical’ route I’m getting all of these little one-way sections. Sometimes much worse than this. The other day I was in the woods on rocky trails!

When creating a route, the route builder will not allow me to follow certain roads, even though I have ridden them many times. It will not even allow me to put waypoints on those ridden roads to direct the route there. Using the 'most direct' setting does not help. If I have ridden it, I should be allowed to make a route including it - the most direct route even includes public segments that others have ridden, all on asphalt, unlike the route it gives me, where km 4 is on a 'dirt' road with round stones that is dangerous to ride.

Please bring back the “Virtual Ride” type. I and many others use it to separate outdoor from indoor rides. Thank you. 

Update July 10, 2025: We have now restored links posted on Strava across both mobile and web on Strava. If you added a link before March 3, 2025, it will now be visible again. More details on exactly where and which old links were restored on our Help Center article with additional information available in this post. Strava Community -Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is filtering links across multiple app surfaces. This was necessary to protect the community from harmful and violating content. We recognize that this has impacted many of you. We are also aware that non-links were inadvertently included in this filtering and we apologize for the disruption this has caused.Community safety is our highest priority, and we will take any action necessary to protect them. As this is an ongoing situati

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

I created a route, downloaded it for offline use. When I arrived at my location, there was no mobile signal so I put my device in airplane mode. I retrieved the saved route, and selected start route. The app started recording. There was an orange line, indicating my route. All good. I push the power button on my phone to turn off my screen to save battery. At my first intersection, I pushed the power button to turn my screen on, and I watch the orange line disappear. To get it back I need to press the back button on my phone to return to the previous screen in the app, then choose “Start Route” again. The orange line is back. I then turn off my screen again, and when I turn it back on, poof, orange line gone again. I go back to the previous screen in app, select “Start Route”, and orange line is back. I turn off my screen, and...repeat, repeat, repeat, for 13 miles of my hike.

Anyone else noticed this recent change on the webpage?I have just noticed that under 'Profile' and ‘My Stats’ activities are now being displayed  showing the activity total time rather than the moving time of the activity.I'm sure most people would much rather see their efforts recorded showing moving or effort time, rather than a total time that may include all manner of stops!Any advice on how to change back would be very welcome.Strava ‘support’ were no help BTW.

Hi. I’ve been a subscriber since 2020 and have over a hundred maps saved for my cycling. Recently what’s happening is that when I chose a saved map and press ‘Start’ the map expands to full screen and shows my location (with the blue dot) but the orange route line will not show. If I hide the zoomed-in ‘centred’ view and go back to the map the orange line shows but as soon as I go back to the ‘zoomed-in’ view it disappears again. I have tried deleting the app and re-installing but I’ve still got the same issue. So at the moment I can’t use any of my carefully planned routes - very frustrating.I’m using an iPhone 15 Pro and have the latest IOS 18.6 running (it wasn’t working on the previous IOS version either)Any ideas?

Bonjour,Je rencontre un souci concernant la distance sur un marathon, il me manque 50 mètres sur Strave et même en faisant la correction je ne parviens pas débloquer mon marathon… Savez-vous s'il y a une autre fonctionnalité pour résoudre ce problème? Je ne pense pas être le premier, malheureusement.Merci d'avance.

My map updated and now everything that isn’t a road or path is now the same green color, including water. This makes it so hard to orient yourself and find good routes when traveling. Additionally, the map is now so visually overwhelming and overstimulating. Along with this new update, when you click on satellite it just stays on this green color scheme. Is there any way to reverse this update?? Any way to change the map at all?? 

Hey, I'm asking about my payment. I see that my annual subscription for my Visa was canceled. This is €70, but I later confirmed that I'm still a student. This was approved, so a year is €35 with a 50% discount. Now I'm wondering if I'll get the remaining €35 back? Or how does this work exactly?

I love the (relatively) new screen that pops up in the Strava app after a ride syncs from my Wahoo bike computer. I would love for that popup to also have a dropdown to allow me to choose which bike I rode.I know I can set a default bike (which I have), but I ride a few different bikes and it would be great for that screen to allow me to select one (or leave it alone if I rode my default bike). This way I don’t have to go in after the fact and edit the activity to choose the correct bike.

May I ask you to add Padel as acitvityhttps://en.wikipedia.org/wiki/PadelAs of 2023, there were more than 25 million active players in more than 90 countries,according to the International Padel Federation (FIP).On the other hand, I wonder  why Racquetball is there.I have never seen a Racquetball activity in Spain, Italy, France, Switzerland, Germany and UK.https://en.wikipedia.org/wiki/Racquetball