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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,284 Topics
  • 9,399 Replies
2284 Topics
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JCRHub Starter
asked in Strava Features Chat
Strava app super low and crashing in route following mode

Hi, I haven’t found any similar bug report so I hope I’m not reporting something already known. For a few weeks (since I upgraded to the latest release of strava in July’25 I believe) it has become impossible to follow a route (Mountain Bike). I can upload my route and start following/recording but after some time the recording starts lagging more and more behind my actual position and eventually the app displays an error message and reinitializes, losing all the positions since the point between the latest recorded position and my actual position, and stopping displaying the route. Then the problem occurs again every 5 to 10 minutes, and each time I have to reload the route.I have tried everything I could : reinstalling the app, rebooting the phone before using the app, closing/deactivating other apps to make sure only strava was running, but nothing seems to fix the problem. However I have tried using in parallel another app like outdooractive or openrunner for route following while

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axoplasmHub Starter
asked in Strava Features Chat
Opt out of AI features

I noticed this in your latest announcement about updates to the TOS/privacy policy:Al features. Like so many of you, we’re excited about AI, and we’re identifying ways it can enhance your product experience. We explain how we use data in our AI features.(Sidenote: this is just terrible messaging, not everyone is “excited about AI,” and it’s basically a triggering word for a lot of people, who will write off your entire product because they have come to associate “AI” with “en**bleep**tification.”)The only explanation of using data in AI features I could find was in the privacy policy (identical language appears in Legal Bases):Provide AI Features. For example, we use machine learning or artificial intelligence, including large language models, to detect anomalies on leaderboards, generate route recommendations, or provide personalized training guidance.This is…not a lot of explanation. At a minimum I’d like to know:Which of my data contribute to which features. For example, do my

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MajthreeHub Starter
posted in Strava Features Chat
Athlete Intelligence Feedback

While I am finding the feedback at individual run level interesting, I feel that if the feedback (intelligence)  looked more at blocks of runs it would be of way more value..

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NOTGHub Rookie
asked in Strava Features Chat
Why is Strava preventing the flagging (or ideally autoflagging) public ebike rides that do not abide by a country's ebike laws?

It’s good that Strava is now beginning to autoflag public “rides” that the AI thinks has either been done at least partially on an ebike or in a motor vehicle.But what about the mess of public “ebike” ride segments corrupted by illegal ebikes?As far as the law is concerned in the UK for road ebikes, if you’re getting motor assistance above 25kph (~15.5mph); the motor assistance is happenig without pedalling; or your ebike is providing more than a 250W average assistance over 30 minutes of riding, your ebike is considered to be an electric moped or electric motorbike.So Strava is allowing electric mopeds and electric motorbikes on UK ebike segment leaderboards, as well as on many countries in Europe and beyond.Electric mopeds and motorbikes have no place on UK public road ebike segment leaderboards.No “Johny Average” rider is riding a 4% hill for approx 4 minutes on a 15-30Kg UK road legal ebike at an average of anything near 20mph, up a slight drag for minutes at 20mph, or riding essen

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Gilf11Hub Starter
asked in Strava Features Chat
Sharing Activity Issue

When I go to share one of my activities I have no options of images to share including the stats sticker. I have my privacy settings to everyone and have updated the app to the latest version. I've attached a screenshot of the options I have once the share button is clicked for any activity. When I click the share to again at this stage it just gives a list of apps. Any help would be appreciated. TIA 

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marcotrumpetHub Starter
asked in Strava Features Chat
Workout name

On my Garmin Connect calendar I have an activity created by Runna App with a name like "W6 Mon Tempo - Tempo 2ks (9km)". When I do the workout it became "City name - W6 Mon Tempo - Tempo 2ks (9km)".When I finish the workout it appears as "Afternoon Run" on Strava.If I open the fit file with https://www.fitfileviewer.com/ I can see it under "wkt name" (see attachment)Neither Strava nor www.activityfix.com are able to see it.Do you have any ideas?

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austinkbrady
austinkbradyHub Starter
asked in Strava Features Chat
Streaks not showing up 🔥

Apparently streaks has been live on the app for two or three days now but even though my app is updated I can’t find them anywhere. I checked under the progress tab as well as other areas. Anyone else not seeing streaks?!

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ThomasHaierHub Starter
asked in Strava Features Chat
my 30min power ist higher than my 20min Power according to Strava

Hello,my 30min power ist higher than my 20min Power according to Strava.As this is obviously wrong - where Can I Report Software Bugs?Regards Thomas 

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Jan_Mantau
Superuser
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CeCobbHub Starter
asked in Strava Features Chat
Increased Support for E-Bikes

I feel that Strava discriminates a bit on e-bikes, and that the App should be inclusive of all types of exercise and welcome e-bikers into the communityMy specific suggestion:* Allow Workout as a category for e-bikes, it currently is not available. I use road bikes and e-bikes. One of the things I like about an e-bike workout is that I can manage and maintain a preferred BP based on assist levels and gears, and it is definitely a workout for me when I am trying to maintain an optimal workout BP in my optimal range* if you are eliminating e-bike activities from things like leader boards, then establish a separate leaderboard and best time/effort for e-bikes

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anchskier
Superuser
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M Fahmi Rizal MaulanaHub Starter
posted in Strava Features Chat
Can I get my money back, because I don't want this premium feature, suddenly my balance was deducted by Strava, please return my money.

Can I get my money back, because I don't want this premium feature, suddenly my balance was deducted by Strava, please return my money.

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Jana_S
Superuser
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flower11234Hub Rookie
asked in Strava Features Chat
Average Speed not displaying any more

Hi,  I have the free version of the app.  I prefer to see my average (AVG) speed when I walk/run/faint.  Until today, as shown above,  the app would display my "AVG SPEED" (just above 3.6) while I walked.  I try to maintain this speed.  Today, as shown above, the app displays my live SPEED as I walked (above 3.6..no more AVG SPEED). Does anyone know how I can get the AVG SPEED to be constantly displayed instead of my live SPEED?  Thank you 

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ReviewHub Rookie
asked in Strava Features Chat
Why would relative effort vary from 25 to 104 on two identical runs?

I have a regular 4.2km run. My RE scores vary from 19-42 usually. But today it shot up to 104. I wear an Apple Watch which monitors heart rate and I import the data from that into Strava. This 104 scores seems very high although it is a warm day and I might be a bit dehydrated. Is this a reasonable scenario?

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uzaksHub Rookie
asked in Strava Features Chat
Is there a kudos giving limit?

Question: is there a limit to the kudos that you can give? Per hour, per day, etc?  I was scrolling my feed and was giving kudos and at some point I wasn't able to. 

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CuilfishHub Rookie
posted in Strava Features Chat
global heatmaps minor routes have disappeared

The update a few months ago has really diminished my enjoyment of Strava. I have always enjoyed trying the ‘road less travelled’, especially out in rural areas where the previous version seemed to be very good at showing the more adventurous routes that other runners had taken. It’s not just that Strava have divided up the routes into various activities. Even when I have systematically gone through all the options (including hiking and gravel bikes) some routes that were previously shown have disappeared and the only routes that are still shown are the very obvious ones. Come on Strava, bring back the sense of adventure! Global heat maps has become a fairly redundant function. Also it would help if you used a colour that contrasted better with the map. Pale blue on top of pale cool colours that are used for the maps are hard to read 

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Superuser
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marcusyktHub Starter
asked in Strava Features Chat
How come Event Discussions in Clubs only appear on desktop version but is hidden in the app?

Is totally hidden on the app version. Why is that?

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brazoo
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PJC62Hub Rookie
asked in Strava Features Chat
Problems with maps not loading in new version of app

Hi. I’ve been a subscriber since 2020 and have over a hundred maps saved for my cycling. Recently what’s happening is that when I chose a saved map and press ‘Start’ the map expands to full screen and shows my location (with the blue dot) but the orange route line will not show. If I hide the zoomed-in ‘centred’ view and go back to the map the orange line shows but as soon as I go back to the ‘zoomed-in’ view it disappears again. I have tried deleting the app and re-installing but I’ve still got the same issue. So at the moment I can’t use any of my carefully planned routes - very frustrating.I’m using an iPhone 15 Pro and have the latest IOS 18.6 running (it wasn’t working on the previous IOS version either)Any ideas?

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NiceToMytyukHub Starter
posted in Strava Features Chat
Unicode \u0025 not encoded to "%" in subscriptions modal

Hello,I'm here to report a UI bug in subscriptions modal that do not encode the unicode to “%” character.It looks like this instead: The text had to be: “Risparmia fino al 60%”, the locale is it-IT.To reach the modal you must go to: “Impostazioni > Il Mio Account > Passa a questo piano”

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anchskier
Superuser
anchskierSuperuser
posted in Strava Features Chat
Auto Flagging Too Sensitive

We just had a mountain bike race last night.  Apparently, a bunch of us had our rides auto-flagged because the system thought they were e-bike rides.  When I first looked at my ride in the mobile app, I saw a box at the top that asked me to clarify if it was an e-bike ride (ride had been flagged already).  At least it gave me an option to select “ride” at that point and it was all good for me.  For a number of others (see the links below), they did not get the notification as far as they were aware, but their rides were auto-flagged.  This was just a normal MTB race on our local trails.  We are not pro-level riders, so the efforts shouldn’t appear that extraordinary.  Heck, I don’t even think we were taking any KOMs/QOMs with the efforts, so it wasn’t even a comparison to existing times on segments.  It appears the new auto-flagging system is too sensitive if it is catching that many people in a single event that are all clearly legitimate, even with heart rate data to support it.Here

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Jan_Mantau
Superuser
scott14
scott14Hub Starter
asked in Strava Features Chat
Share image now being cropped to 16:9 portrait

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

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SueRunHub Starter
asked in Strava Features Chat
share activity

Anyone else still hate this new share activity?This font is too big hiding the map and the last one "paste link sticker here" is useless. The only good thing is the TRANSPARENT sticker. Please Strava go back to the last version or at least let it available for us  to choose  which one to use. 

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Jana_S
Superuser
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alijohnoHub Rookie
asked in Strava Features Chat
[Known Issue] Saved Routes not showing on iOS (Resolved) and Android

My saved routes are now showing on iOs. See photo below.   

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Giovanni BerlandaHub Starter
asked in Strava Features Chat
Problem with activity crop tool on Android app

I have encountered a problem with the activity crop tool on the latest release of the Android app.When I decide to crop some parts of an activity (only tryed the end so far), much more of the activity than I have selected gets cropped.This one (Lunch Hike | Hike | Strava) I tryed to crop away the last 2 minutes and instead the last 3 hours where removed.This one (Morning Walk | Walk | Strava) I selected to remove the last minute, but the last 2 hours disappeared.The crop tool was working fine when I used it in the past (not more that 2 months ago last time).Please fix it (had help me recove what I lost). Thanks,Giovanni

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Jana_S
Superuser
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h-nryHub Starter
asked in Strava Features Chat
[KNOWN ISSUE] Some rowing activities are importing showing speed in mph/kph instead of meters

Hi!I have been uploading my rowing to Strava (Android) for a while now, and recently I noticed that when using the ‘Quick Edit’ feature to rename/make changes to these activities, the pace units for the activity - “/500m” for rowing - is changed to be “/km”. However, this is unhelpful as rowing consistently uses the “/500m” to measure splits. This issue isn’t present when using the standard Edit Activity button. Unfortunately, I haven’t been able to see if this issue is consistent across other devices/Strava versions, and I don’t know if it has existed since the introduction of the Quick Edit feature or not. Device Data:Strava V339.16 (12391138)Android Version BP22.250124.010 (Baklava)Pixel 6  

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Gwyneth LouHub Rookie
posted in Strava Features Chat
refund

Hello,IF SOMEONE READING THIS, It's possible they refund the amount of money they deduct by online payment (GCASH) I'm so frustrated it's for my tuition fee please help me😭 may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

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TrailspinHub Rookie
asked in Strava Features Chat
Bug? Strava history on PC only showing seemingly select activity dates

I don’t see an intuitive section to place this topic, so I’m putting in the Strava Features Chat.I'm using Windows 10 on the latest Chrome browser. I’m trying to view my activity history. My questions / weird observations are in bold.I navigate to my profile, scroll down and find the drop down to change the date range. The dates shown are Aug 12 2024 - Aug 11 2025. First, today is Aug 17, 2025, so where is the past week? Perhaps it’s only counting full weeks… confusing, but whatever.I scroll down and I do see my recent activities from this week. I scroll further down to look for more activities and I don’t see any activities older than Aug 11, 2025. No option to load more activities. So, where are my activities prior to Aug 11, 2025? I know they are there because I see them in the mobile app.I click on the drop down and change the dates to Aug 14, 2023 to Aug 12, 2024, the activities change as expected. However, now I only see my activity from Aug 17, 2024. Where are any 2024 activitie

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