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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,450 Topics
  • 5,885 Replies
1450 Topics
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WhitmemeHub Starter
asked in Strava Features Chat
Moving time

Strava used to only calculated my actual moving time for runs and rides (unless marked as a race). I’ve noticed the last few weeks/months that it’s now doing my total time and not eliminating stand still time. Please help! This feature was nice for trail runs so I didn’t need to stop/start my watch every time we stop for pictures etc. Thank you.

1624
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3 days ago
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Mayday_qqHub Starter
asked in Strava Features Chat
Strava shows incorrect moving time

My Garmin device shows different elapsed time and moving time for my indoor activities, but Strava shows the same elapsed time and moving time. That's annoying. I'd like to have the actual moving time shown on strava. 

18124
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3 days ago
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Jo61joHub Starter
posted in Strava Features Chat
Activity views different

Strava browser web view is archaic and hasn’t changed in 10 years or more!Does Strava have any plans to update this view and make it match the more modern Android app data display? How do I make heart data always display in web view? Mousing over the graph below the map in webview is the only way to obtain certain data, such as the current BPM or the starting/ending minimum heights.  However, the resolution is poor, with a spacing between data points of about 15 seconds.  This is unacceptable. 4. When mousing in webview, it is difficult to control the mouse in small increments.  Should be able to use the cursor keys to move left/right in 1 second increments. Splits should show average and max BPM, if available. Webview shows the moving time and pace but not the average speed. “Elevation” should be changed to “elevation gained”, otherwise people might confuse the number with max elevation.

111
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3 days ago
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Jo61joHub Starter
asked in Strava Features Chat
inconsistent data

On a recent activity, I noticed that max BPM in the Android app does not match max BPM in the web view in Chrome.In web view, the highest BPM I can see is 160.  Note that webview does not show an actual max number.  You have to find the max by moving the cursor across the heart line on the graph, which is annoying.  In the Android app, it says max BPM was 163.Why the discrepancy?

30
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4 days ago
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pssaenzHub Rookie
asked in Strava Features Chat
How to remove/mute "motivational" messages from Strava

Since a few weeks ago Strava is at it again with pushing "features" down your throat. Now among the notifications for an activity I have to read Strava's stupid "motivational" messages (you're doing great, keep at it, da da da). Anyone can help me get rid of those?    

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4 days ago
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NewlandsHub Rookie
asked in Strava Features Chat
Finding Routes

I may be confused, but I seem to be unable to find public routes on the Strava website and at the same time I cannot find my personal routes on the Strava (Android) app.   Is it just me?On the website, I can find My Routes and a "Routes" item in the footer under "Explore" that leads to a list of hiking routes (but no biking routes!?)On the app, under "Map", there is a "Saved" tab, but for the past two days, clicking "Saved Routes" returns "Server is not responding, please try again later".I ran into all this because I went for a long gravel ride yesterday and wanted to have the route on my phone, but I could not find it.   I did find out that the most popular saved route in my area is terrible -- I'm not sure why anyone would recommend it.  The recommended route puts people on a busy and dangerous major highway when there are lovely and quiet alternatives on the same loop.  I had hoped to find the recommended ride on the website and comment on how bad it i

278
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4 days ago
Jana_S
Jana_SHub Expert
asked in Strava Features Chat
Turning off the new pop-up prompts to edit title / share activity?

Hi, the latest updates of the iOS app have some added automation which seems to try to be helpful, but, please, how can I disable that? 😬First - making a screenshot of activity details triggers a sharing screen (where you can save an image of the map or the activity photo with stats). I understand it might make sense in some use cases, but if I'm taking a screenshot of the splits, elevation graph or pretty much anything in the activity details, I really do not want the sharing screen to pop up and hide the details that I want to capture. Second - once opening a newly imported activity, a "quick edit" dialogue pops up immediately prompting to rename the activity etc. But it's too simplified and doesn't include all the options (such as: shoes), so I always just close it and open the actual Edit mode. The "quick edit" is just a distracting and frustrating step. If anything needs to be automated this way, then perhaps why not opening the newly imported activity in the Edit mod

22716
Jana_S
4 days ago
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cody12Hub Rookie
asked in Strava Features Chat
Why aren't my runs showing on the home screen?

Hello,My runs are properly syncing into my activities but randomly showing up on the home page. I did check to see if there are data validation problems, but I can't find any. Any thoughts?Thank you,  

2356
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5 days ago
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SamjamesrileyHub Starter
asked in Strava Features Chat
Deleted activity trying to get it restored

Hi I have accidentally deleted an activity on April 21st at around 10:30am BST - it was a 44km run - the London marathon recorded in the Strava app on my iPhone. Please can you restore this - I did save it to my profile but then deleted it - I have since uploaded an Apple Watch activity of this run but it hasn’t captured the distance correctly so want to replace it with my Strava recording if that makes sense?I’ve raised a ticket several times but no response can someone help please?

384
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5 days ago
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dpazarsHub Starter
asked in Strava Features Chat
Surface type overview doesn't match what's shown in the elevation profile

In the image the Surface Type information next to estimated moving time shows 100% not specified while  in the elevation profile map it's about 50% dirt, 50% not specified. Browser is Safari 17.6. 

100
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5 days ago
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Joachim11Hub Rookie
posted in Strava Features Chat
Training analysis - data download possible?

Dear Strava Community, I would like to analyse my Training in defined last periods, overall but also per category. I am interested in analyses like: - Cycling, last three months, last 12 months, current year, total time, average HR, max HR, etc - the same for Hiking alone, or Running alone - the same for all together In my previous App I could summarise really flexible like in relational database. Additionally I could download raw data into a Excel spreadsheet where each data log was available as a line (eg. all logged data like HR etc each 3 seconds...) In Strava I cannot really find more then "My Activities", which is only a list of my trainings. Data analysis or visualisation per type over periods, etc is not available. Would be happy for any advice. Looking forward to hear from you Strava power users! Best regards Joachim  

139
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6 days ago
A
AlexZC
asked in Strava Features Chat
How do you suppress first activity in a while notification generation?

How do you prevent Strava from generating the “X uploaded their first Y in a while. Give some kudos to show your support” Notification for all followers of user X who does an activity Y after not doing any for a while? (as an option for X that is, not for each individual follower)

501
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6 days ago
F
fvanlankveltHub Starter
asked in Strava Features Chat
LOOK AT YOUR SHINY PROFILE

The Strava app on Android has started making a habit of popping up a message pointing out that it is possible to look at my profile.This functionality has been there for ages and I have opened it often enough.  Why does the annoying popup keep reappearing?

240
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6 days ago
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fearlessfreepHub Rookie
asked in Strava Features Chat
gpx files downloaded from websites don't display properly on mobile

I have made many routes of my own from scratch and they all look as I expect, regardless of device. But whenever I download a gpx for a race it doesn't look "correct" on the mobile app. By that I mean it looks as if it was created with a fraction of the resolution, a couple miles of the winding course represented by one long linear line segment.  I have found that if i select "edit" on the route it looks fine in the editor, but as soon as i select save it looks poor/incorrect. As i said this is only on mobile but obviously mobile is the one place i need it to work.

407
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7 days ago
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delussuHub Starter
asked in Strava Features Chat
integration with garmin varia radar

why not?

6722
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7 days ago
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no_economyHub Starter
asked in Strava Features Chat
Faulty activity upload?

I ran a marathon on Sunday and cant seemto upload it at all. I submitted a ticket and no one has looked at it request : 3104588 The import button spins for a long while before it turns to a check mark but the activity never processes. I even left it overnight

1172
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7 days ago
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lemondejojoHub Rookie
posted in Strava Features Chat
Personal heatmap behaves unstable and disappears depending on the zoom level

I notice since a couple of days/weeks that my personal heatmap does no longer display my path in given areas, depending on the zoom level. When you move around or zoom in and out, at times it displays the heatmap, or it doesn't, as if the rendering would fail due to some specific locations within rendering area.I made a screen recording. (Android App)I couldn't find anyone reporting this yet. It would be very helpful to get it to work reliably again.As an international traveller, I see the personal heatmap as one of Strava’s most useful features.Thanks!

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7 days ago
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WillHub Rookie
asked in Strava Features Chat
Segment result not appearing on leader board

Not sure why but result is not appearing on leaderboard Any help much appreciated 

2716
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8 days ago
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mpmurphy00Hub Rookie
posted in Strava Features Chat
Where hyperlinks work

When viewing on a web browser, a hyperlink currently works if placed in the activity description, but not in a comment. For the android app, the opposite - it works only in the comments.

508
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8 days ago
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HinHub Rookie
asked in Strava Features Chat
Half Marathon Distance

Ran my first official race today. Half marathon.Strava logged the distance as 21.06km not 21.1kmI've logged a ticket with supporting evidence that I completed it.Strava ticket #3110919 Strava Distance Please advise. I'm really upset as no PBs for half marathon and my first ever race will be logged.

2365
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8 days ago
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Morné NelHub Starter
asked in Strava Features Chat
Relative effort inacuracies

I dont know how this is a 28 relative effort…104.02 km Distance 3:36:59 Moving Time 1,097 m Elevation 28 Relative Effort 191 W Estimated Avg Power 2,489 kJ Energy Output   Avg Max Speed 28.8 km/h 70.1 km/h Heart Rate 148 bpm 180 bpm Cadence 66 148 Calories 2,783 Elapsed Time 3:37:14    Compaied to this 79 relative effort  23.47 km Distance 52:41 Moving Time 267 m Elevation 79 Relative Effort 184 W Estimated Avg Power   Avg Max Speed 26.7 km/h 63.1 km/h Heart Rate 156 bpm 176 bpm Cadence 65 105 Calories 827 Elapsed Time 52:41

301
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8 days ago
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Cahya NugrahaHub Starter
asked in Strava Features Chat
Flyover Problem

why does this feature use standard maps? Usually it uses satellite maps. Is there a solution for this? 

480
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8 days ago
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rdawsonHub Rookie
asked in Strava Features Chat
Why are all my new uploaded activities marked as Treadmill Workout?

Sometime after February 4th, any workout uploaded to Strava now gets pinned as a treadmill workout.  Why is that happening?  I have to go in unmarked the `Treadmill` now on every activity since then to get rid of it and I have to remove the `Treadmill Workout` from the description.

228
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9 days ago
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Ian11Hub Adventurer
posted in Strava Features Chat
Minimum Segment length ?

I noticed that someone recently asked that the minimum length of mountain bike Segments be decreased and the post was quickly archived by an admin on the basis that reverting Strava changes could not be discussed.I have some sympathy for the poster - I was also somewhat frustrated by the recent increase in minimum length of bike Segments from 300m to 500m.  In my area there has been some good competition over Segments about 400 to 450m in length but such Segments can no longer be created or edited (the change happened as I was working on a new Segment of about 450m - it now finishes closer to a T junction than I would like but editing is no longer possible).I don't remember seeing any requests from Strava users for such a change in the previous Strava Support forums so I wonder if someone at Strava could give some background to their reasons for making the change and their methodologies for determining minimum Segment lengths for each Activity type ?  Clearly measurement accu

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9 days ago
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Karl_1987Hub Starter
asked in Strava Features Chat
Issues with the strava app on the iPhone

Anyone else having issues with the strava app on the iPhone? I did a run this morning. Struggled to load it via the Garmin watch. I can’t see any fresh feed updates since yesterday. I know friends have done an activity. But I can’t see them. This is the same for when I log on online too. Rather frustrating. I’ve logged out. Logged in. Deleted the app. Re installed the app. And also turned the phone off and on. Still the same. 

1245
K
9 days ago

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