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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,302 Topics
  • 9,441 Replies
2302 Topics
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ian.beg.macandrewHub Starter
asked in Strava Features Chat
What's going on with flybys?

Within the last one or two months flybys is behaving oddly.  Yes, I know how to turn it on. When I enter flybys, it looks normal, everybody and their nice colored bubble.  Click “all” to check them all off and start, and the bubbles disappear.  It shows me colored tracks, but the bubbles all pop and are gone.  Same if I check flyby locations.  Thoughts?  Clearly Strava has the data.  Beyond that, I’ve tried multiple browsers, cleared cache, checked version of app on phone.  All good, still bad.  Garmin Edge 130.  As usual, Google is garbage and comes up with a million hits intermixed from 2020 to god-knows-when and has no idea about how to find current reports of issues.  Any help would be appreciated.  

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Jan_Mantau
Superuser
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BibibouHub Starter
posted in Strava Features Chat
Missing the Old Shareable Activity Snapshot

I miss the old Strava feature that let us download a shareable image of our activity — you know, the one with the map on top and stats (distance, time, elevation) at the bottom? It was perfect for posting on social. Any chance it’s coming back?

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Jana_S
Superuser
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Rich13527Hub Climber
posted in Strava Features Chat
merge topics

If you merge a topic idea, not only transfer votes but also the comments.

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JJRunsHub Rookie
asked in Strava Features Chat
Sorry, you can't join this plan. You must live in the same country to join the family plan.

Hi runners,I cancelled my subscription as my partner suggested we join the family plan. However, when she sends me the invititation, the page reads that i cannot join the plan and need to live in the same country.We are both set to the same city and country in our Strava profiles. Did anybody else encounter this problem? Any solutions? Thank you guys! It somehow feels a bit demotivating to run and not have my premium features.Kind regards,JJ

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staffHub Starter
asked in Strava Features Chat
Route builder manual mode in iPhone app

Hi, is it possible to use manual mode when plotting a route in the iPhone app like you can using the website?  

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LawrburkHub Rookie
asked in Strava Features Chat
outdoor rowing stats have gone?

When i record my outdoor rows, it displays speed and cadence but for some reason it's stopped displaying splits which is the most important but. My Garmin captures and displays this data, and it used to show on strava but doesn't now for some reason. My rowing friends still have it on their activities in strava so it's really odd! Any ideas? 

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JeswaldHub Rookie
asked in Strava Features Chat
Auto pause for kayaking

It appears that there’s been a recent change which applies auto-pause to kayaking, but I suspect it uses cycling parameters, which are not appropriate for kayaks (which move more slowly than bikes). I record my kayaking outings on my iPhone. In my most recent kayak outings, Strava auto-pauses almost immediately and then never unpauses. I’ve used Strava for years and this never happened until now.My settings: I have auto pause enabled for cycling, but turned off for running. There doesn’t seem to be a way to control auto-pause for other sports. 

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Bryant
Community Manager
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mcb345Hub Rookie
asked in Strava Features Chat
Create a route not working

I am trying to create a route on desktop (windows 64bit, Chrome) and the map is just blank and I cannot interact. Bug? 

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Marya
Community Manager
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doogle66Hub Rookie
asked in Strava Features Chat
E-bike mileage

I'm new to this site so apologies in advance if I'm unfamiliar with itI have regular bike and e-bikes. I want both to count towards my annual goals (time and distance). I've been Googling for whether e-bike rides count, most replies suggest they do count, but clear from my total they don't (I can simply change an activity from Ride to E-Bike ride and see the totals change for YTD).How do I get it to count everything short of calling everything a Ride (which messes up lots of other things)?

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HewieHub Rookie
asked in Strava Features Chat
Ebike not included in goal

I ride MTB, E-MTB, road and trainer and the e-bike rides don't get included in my goals.Just had a look at goal setting area and all Strava need to do is include is E-Bike and E-Mountain Bike Ride in All Ride and problem solved.

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AMossHub Rookie
asked in Strava Features Chat
How to compare previous year's stats with current?

Hi - Is there a way to view previous year's stats to compare with current? So for example, I might want to compare my rides over the last few years to see how many miles or climbing etc, that I've done in each year to monitor how I'm doing this year. All I can see is the current year and all time details.

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ElrochHub Rookie
asked in Strava Features Chat
Why are Virtual Ride activities omitted from profile stats?

I think everyone would agree an hour of riding on the trainer can be exercise just as much as an hour on the road, but it is omitted from the hours for the week displayed on the profile web page.This is a bug.

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Jana_S
Superuser
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Onetwo123Hub Starter
asked in Strava Features Chat
Strava activities are auto-naming with my garmin run title

My Strava runs are being auto populated with the Garmin titles whereas before it would just be morning run, evening run etc. does anyone know how to turn this off and go back to the generic titles? 

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niels_sHub Starter
asked in Strava Features Chat
Accepting activity does not work

This sunday I ran a 100K with my friend. He has a garmin and when he uploads his files he taggs me and I accept, then strava takes over and I also get the activity, however this activity can not be accepted for some reason. We tried declining and inviting again but it does not work also not on my mobile phone.

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HaimoHub Starter
asked in Strava Features Chat
Overview page doesn't show running pace

The activity overview page has no pace showing, only if you click into the activity to see all the data.Is it because I uploaded the merged file of Strava file and iWatch file (by goatees.com)? Does anyone know how to solve it? Thanks! 

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Bryant
Community Manager
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BesoHub Starter
asked in Strava Features Chat
URL Schemes stopped working correctly

I've made a shortcut with the Apple shortcut app to immediately start a new recording with the action button (Using the URL scheme "strava://record/new/start")Since about a week or two when I use this shortcut Strava crashes most of the time.Sometimes it does work (can't really tell why) but most of the time it doesn't.Please fix this.

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Bryant
Community Manager
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joesheekeyHub Rookie
asked in Strava Features Chat
5km on the hour every hour

hi, i am doing a challenge in a few weeks of running 5km on the hour, every hour for 12 hours. How would i track this on an apple watch/ strava so that at the end of the challenge, the total 60km and the pace of the runs would show as one 60km run 

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Jana_S
Superuser
anchskier
Superuser
anchskierSuperuser
asked in Strava Features Chat
Ties for Segment KOMs - Did something change recently?

Did something recently change with how KOMs are recorded with regards to ties?  I have a segment I tied for the KOM back in June of 2023.  I checked my KOM list just a couple weeks ago (July 9, 2025) and it was listed on my profile page in my KOM list.  I just checked today and it is not listed there.  I checked the activity and it shows that all is good including another KOM I got that day.  It still lists that segment as me getting the KOM (even with it being tied with the existing KOM).  I checked the segment details and it shows both of us with the same time.  I know that originally, Strava only counted the first person to get a time as the KOM, but that changed a couple years ago.  Did something change back in just the last couple of weeks or is this just a glitch?  I have included links to the segment and my activity below for reference.  I did refresh the activity achievements as well to see if that would fix anything but no change.TOA Antenna Hill | Strava Ride Segment in Ancho

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anchskier
Superuser
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eddiejbakerHub Rookie
asked in Strava Features Chat
Average pace for whole run

I used to be able to see my average pace for the whole run during the run. Now it only shows me average pace for the current split, which is pretty useless for a longer run when I want to make sure I’m on target for my goal. I used to be able to check every km or so and make sure I was on track for my target pace, now there is no such way to stay on schedule. It used to be that it would switch to average split pace during a subscription, but now it’s there all the time. Please can we have a toggle to switch between? Or a solution!

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ArmyOfZombiesHub Rookie
asked in Strava Features Chat
Created a new segment, still only a partial match

https://www.strava.com/activities/15245714340/segments/39728736/potential-segment-matches I ran a route I run often, just an out and back up a hill. I created a new 1km segment for the bottom of the hill from my activity. It’s fairly straight and simple. My activity is only a partial match of the segment, with no other info given.The segment starts a little ways up the trail from the road where I start, and each lap I ran well past the end of the segment.How can an activity not match the segment when the segment was created FROM that activity gps data? Thanks for any insight! I searched but haven’t come across this issue yet. There were many other matches and a full leader board but not the activity it was made from.

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MoardlHub Rookie
asked in Strava Features Chat
Falsches Datum einer Aktivität korrigieren

Ich habe gestern über Garmin eine Aktivität aufgezeichnet. Diese wurde von Garmin unter einem falschen Datum (eine Woche vorher) gespeichert und entsprechend falsch mit Strava synchronisiert. Bei Garmin kann ich das Datum nachträglich ändern - aber weder wird die Änderung mit Strava synchronisiert, noch lässt sie sich in der App oder Strava.com manuell ändern. Wie könnte man das korrigieren?Translation: I recorded an activity yesterday with Garmin. Garmin saved it under the wrong date (a week ago) and synced it incorrectly with Strava. I can change the date with Garmin afterward, but the change isn't synced with Strava, nor can I manually change it in the app or Strava.com. How can I fix this?

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Jan_Mantau
Superuser
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eddiejbakerHub Rookie
asked in Strava Features Chat
Where have record run settings gone?

After pressing record but before pressing start, there was a gear icon to change settings like audio cues and auto pause - after the latest update it has completely disappeared for me? I have tried uninstalling and reinstalling the iOS app to no avail.

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cmataaa_Hub Rookie
asked in Strava Features Chat
Strava ignoring refund request

I filed a refund ticket after I was charged for an annual plan following the end of my free subscription. According to the guidelines, I was instructed to cancel the subscription (which I did) and provide proof of the charge, stating that I’m eligible for a refund within 14 days of purchase.It has now been a week since I submitted the ticket, but I’ve received no response from Strava’s customer service. They have also not replied to my follow-up emails.Do you know how I can persuade them to issue my refund?

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FranklinChen
FranklinChenHub Rookie
asked in Strava Features Chat
[Resolved] iOS app workout preferences gear gone

I have had a huge problem in the last couple of days. I presume there was a Strava app update for iOS. It wiped out the top menu area that used to exist where, after I hit the “Record” button, but before I hit “Start”, I could set preferences, including screen dimming etc., before starting a workout. There used to be at the upper right corner a “gear” preferences icon. Instead, there is empty space at the top. All the controls that used to be on top are gone. So the last settings I have are frozen and I can’t change them. And I can’t even exit the screen after I hit “Record”, if I change my mind: I have to quit the app.

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Jboz24Hub Climber
asked in Strava Features Chat
Having multiple weird issues with route creation lately

Seeing some very weird anomalies lately with mapping: In the first image, this was a short, 6 mile run that was saved.  Upon returning to my saved routes, not only did it save a Trans-Atlantic run - the distance was way short.     In the second image, there is a missing “link” between the street and the path (not the issue).  To navigate this, I switched to manual mode and clicked on the path.  A wormhole opened and added 12409.62 miles to my run - a bit further than I’d hoped on this route.  In reality, this was probably no more than 10 yards.  This has happened on numerous occasions both in manual and automatic mapping mode where waypoints that should be about a mile add hundred or thousands of miles.   I have run into several occasions lately where maps will “spin” on updating and become unresponsive.  It’s happened about 3-4 times in the past couple weeks.  Not a huge deal on short runs but kind of annoying when I was 17 miles into mapping my long run and had to redo the whole thin

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