Strava Features Chat

Activities that use the 3D terrain map type aren’t displaying correctly on the web version of Strava? Logged out and back in, tried incognito mode, and a different browser, but no difference.

Hi All,I know you can crop a run however when I do Parkrun the route goes under a large highway bridge and the distance is too short, not too long. I can't figure out how to add the extra distance into the activity in my Strava app. I have the paid version and can edit in Garmin, just not in Strava. It seems odd to me if this is not possible. Am I missing something?

Can’t find the Strava January 2026 run 300k challenge. Has this challenge gone away? 

How do you remove the 3D map as the default map and make the 2D Map the default map. The 3D map does not give the perspective 

I love diving into stats, but if I'm presented with a 'Year of Sport 2025' I'd like it to include the year of 2025, not 11 months and 1 week of it. I've still got a race to do before the end of the year and I'm ramping up my training, but none of that will be captured. What's the point?

Last year the activity display for social media was looking like this :   And now we can have that instead : Way less detail and not really showing anything except stats..That’s just really a downgrade.. come on you guys can do better at Strava’s !

Halo Saya mengalami masalah error 403. Apa yang harus saya lakukan untuk memperbaikinya? Mohon bantuannya 🙂  

On the mobile app, under Progress there is a recap of the last calendar month. I’m curious if there is a way to get the recap for months older than that.I hadn’t noticed that you could download them until May 2022 and I’d like to have all 12 months of possible.Any help would be appreciated!

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

In the last few weeks all my group activities do not display the With other riders. It just suddenly disappeared. Yesterday I rode with 12 riders, and most of them are on Strava and I follow/they follow.  but none of them show. I have deep dived into my settings and cannot see what the issue is. most frustrating.Also, I used to get AI generated ride summaries , and in recent months they also disappeared.

HelloWhy is my Year in Sport Cycling 500+ Miles Lower than my Statistics Total?I’ve done the login off and back on and refreshing but still the same.Is there anything I can do to change?Thanks and Happy New Year to you all!Caroline 

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

Hi,I just noticed that the Global Heatmap for my area suddenly has lost most of it's color.  It seems as it Strava is now filtering the Global Heatmap more aggressively and areas where previously I could see many routes there are now very few.  I use Strava for planning gravel rides in my area where the maps are not reliable, but without heatmaps I can't tell whether the roads are passable or not.I hope that Strava will dial back the filtering so that roads with fewer rides will also be visible, or provide controls for users to decide how much filtering to apply.-Donald

Whenever I go to the Map section, I can’t look for Gravel rides, even though it says I should be able toI can create one myself, but can only see either road ride, ou mountain bikes rides.Anyone facing the same issue? I have the full subscription. Thanks for your help! 

Hi everyone- my wife and I both use the Strava app rather than a watch to record our walks, and both have the identical up to date versions of Strava app on our iPhones (she has 14 and I have an iPhone SE.) She is unable to see steps when she records a walk- sees distance, time, elevation but not steps, whereas I have steps.i have consulted all the online support articles, followed all the steps regarding linking Strava  to the Health app in iPhone for steps, but none of this seems to make any difference, the issue still prevails.Strava support has suggested I need to add a sensor when I record a walk, but none come up when I try to do that.Has anyone encountered a similar issue and/or can suggest steps required to resolve this, as I’ve tried everything and so far, no joy at all?Thanks and regards Chris

When viewing the Gravel Heatmap, you also see a lot of normal paved roads highlighted. This could be prevented if you could exclude the roads that are also used a lot by a roadbike heatmap. A lot of times it is very difficult to know what the nice gravel roads are in an area because a lot of ‘gravel’ rides are probably also winter rides on asphalt.

Hello, until recently it was possible to show (personal and/or global) heatmaps in the "Maps" and "Record" Mode in the Android App by selecting them in the layer-filter. This selection is still possible, but: although selected, the heatmaps are just not shown in the map! It's broken just for me? Or is that a new bug? Is there any way else to see heatmaps in the Android App apart from viewing a finished activity? (Whichs trace obstructs the heatmap...🙄)Thanks!

I don't have a sports year and I'm a subscriber. I've tried everything: updating the app, deleting and redownloading it, logging out and back in... What else can I do?

I recently subscribed to Strava, but I noticed that I don’t have access to the new share style, which I understand is available only for subscription accounts. Could you please let me know how I can enable or use this feature?  

When I view an activity, mine or someone else’s, the map isn’t visible and instead a message is displayed, “Error occured in map rendering engine.”When I see activities in the feed or on my profile, the summary/overview maps do show.I’ve tried the following without success:logging in and out clearing cookies clearing cache using a different browser. Problem is happening in Chrome, Chrome (incognito), Firefox.Using a Windows 11 machine, web browser.

For about a week now Strava has been taking about 1:30 to even load the app all the way on my Pixel 6a. After a couple taps on the screen then you have to wait another 1:30 for the next screen. I only use mobile data. Before everything was fine. I've tried clearing the cache, reinstalling the app and even going back an older version. When installing the app it takes forever to install. I've tried various permission settings with the same result. Updated the Android to the latest version. If I log out of the app it goes to a blank gray screen but disabling the 5G internet, Strava login screen pops up and have to renable the 5g and then log back in waiting another 1:30 for everything to load. I've connected my device to another mobile phone with the same result. 

Since Strava is not listening, Im calling on ebike riders to fix this problem ourselves.1. Find the existing segments you normally ride, 2. Go ride them on your ebike and upload as an ebike ride.3. Create the same segments but as ebike segments, with similar naming but with an "e" infront.If all of us do this for all the routes we ride, we can fix this ourselves.

I experience this with all the “schaatsen” segments on the ice track of the Jaap Eden baan in Amsterdam. How come? 

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

I took an FTP test a month ago and got a new FTP. But I forgot to enter it back then. I’ve always been able to go in an enter an updated FTP in the past and apply the date of the test to the updated FTP which would then be applied to subsequent activities. That is gone. Can I do this somewhere else?