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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,455 Topics
  • 5,892 Replies
1455 Topics
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MatildesolsvikHub Starter
asked in Strava Features Chat
Lost activities

Hi! Some of my recent activities (recorded with my apple watch) is not showing in my Strava feed. There is no “unsynced” activities, they just disappeared. How can I restore them? 

201
M
2 months ago
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Clarke2797Hub Rookie
asked in Strava Features Chat
[RESOLVED] Strava Site Outage

UPDATE FROM STRAVA: The issue is resolved.   Hi, is anyone else having issues getting there activity on garmin edge to upload to strava? It seems to upload fine to garmin connect but not uploading via strava. Thanks 

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2 months ago
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Gurungr127Hub Starter
asked in Strava Features Chat
Subscription help allow others to join free

Hi there, will the change apply to users who join a group challenge or just to those who want to create a group challenge? We would like to create a challenge for volunteers at our charity to all participate in and were wondering if just one of us needs a paid account, to order to create the challenge, and then everyone else involved can join it with free accounts? Thanks! I have already started my a month trail and paid subscription from end of Sep. I tried to invite others to my group but they are not allowed to join without a subscription. Please could you help me.

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2 months ago
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KrahlingHub Rookie
asked in Strava Features Chat
(RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.strava.com/activities/12106985405

4674
K
2 months ago
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BobbychomesHub Rookie
asked in Strava Features Chat
Flyby issue

Good day, I'm having trouble seeing any flybys.  It is showing my route but no other riders.  I've been out on busy days at popular spots and a few people I've ridden recorded rides but did not show up on flybys.I checked my privacy settings and all seems fine.  I haven't seen any flybys on my last 10 rides or so, not one.  Any suggestions or solutions?Viewing on a 2017 MacBook Air using Safari.

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2 months ago
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ulfhjensenHub Rookie
asked in Strava Features Chat
Strava time stamps are not local time?

HI community,I have been using Strava for the past 14 months with full subscription and find it great for aggregating all my activities.Lately I have noticed that the Strava Clock is not my local clock, the Strava clock is apparently Strava server time. Example in question, on the 2nd of February I did 3 activities starting local times 8.59 AM, 9.52 AM and 10.26 AM. These were exported to Strava with time stamps 1st of February 11.59 PM,  2nd of February at 12.52 AM and 1.26 AM.According to Strava time I did 1 activity on the 1st and 2 activities on the 2nd of February when I in local time did 3 activities before noon on the 2nd of February. All local times are exported -9 hrs.It might have been like this for a long time, but I only discovered it today.How do I "reset" the Strava clock to my local time?/Ulf 

31011
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2 months ago
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Sport_AddictedHub Starter
asked in Strava Features Chat
The beginning of the week

Our week starts on Sunday, and my monthly running diary, every week starts on Monday and it's hard to understand how many days I'd ran every week and which week... is there a way to change it? In Garmin, as I remember, I can choose the starting day of the week..Thank you!

644
S
2 months ago
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ThorkildHub Rookie
asked in Strava Features Chat
Route not shown on Heatmap

Hello all, On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956  Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap? Best Thorkild

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2 months ago
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JesusdeMiguelHub Rookie
asked in Strava Features Chat
separate running power from cycling power

It is necessary to be able to separate running power from cycling power. They are measured differently and it is obvious that they are not comparable. The FTP measured in cycling cannot be compared with the FTP measured in running and that makes all metrics based on FTP or the power curve no longer useful.

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2 months ago
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Clarke2797Hub Rookie
asked in Strava Features Chat
Activity

Hi, i have an activity from my garmin that uploaded to strava. It notified me and its on notifications on strava and on my training log but not on my profile or feed. I have tried everything, please help!

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2 months ago
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Justin1980Hub Starter
asked in Strava Features Chat
Historical data for newly created segements

I have recently created two new segments to add a little competition to the Wednesday evening run for my running group. However, having created them, historical data has been pulled from as far back as 2016 and data from activities that have obviously been entered incorrectly e.g. a run that was actually a cycle. As an example, the leader of a segment I have recently created 'ran' at 1:45 mins/km which equates to 25 miles/hr.Is there an option to create a completed new segment with no historical data? Is there an option to reduce how far back historical data is pulled from?

21
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2 months ago
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Silvos01Hub Rookie
asked in Strava Features Chat
Bug: ebike rides do not contribute to personal goals

I'm using multiple bikes, includin an ebike for tracking with StravaUnfortunately the bike distance goals are either buggy or make no sense.Personal bike distance goals do not consider ebike rides. But I can't set a distance goal only for ebike rides either.In my profile stats, ebike rides do contribute to my bike stats, and additionally ,there I can filter for ebike rides only.So this is really not consistent at all.Pleaser let ebike rides contribute to the personal distance goals too,

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2 months ago
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HewieHub Rookie
asked in Strava Features Chat
Ebike not included in goal

I ride MTB, E-MTB, road and trainer and the e-bike rides don't get included in my goals.Just had a look at goal setting area and all Strava need to do is include is E-Bike and E-Mountain Bike Ride in All Ride and problem solved.

75
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2 months ago
pellech
pellechHub Rookie
asked in Strava Features Chat
Different bikerides (Ride, Mountain bike Ride and Gravel) Segments

If i Ride up a dirt road with my bike and register it as an Ride, will it be on the same segments on that road that if I had registered it as a gravel ride or a mountainbike ride? Or is it different segments for all 3?

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pellech
2 months ago
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PCULHub Rookie
asked in Strava Features Chat
Do outdoor route estimates include speeds from virtual rides?

Can someone please tell me if the time estimates calculated for outdoor rides (based on last 4 weeks’ rides I believe) ignore the speeds from recent virtual rides, which are usually much higher than IRL rides? Thanks 

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2 months ago
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TheBishopofSohoHub Rookie
asked in Strava Features Chat
Strava Routing on new roads

Hi there, looking for help on how to update maps in Strava. I live in a town that has a new bypass, the road was opened 2 months ago. The road shows on the map, but you cannot route using the road, it's like the routing tools dont "see" this new road, and constantly route around it. How do you report / update maps to include this new 3km of roads? I know you can set manual mode and place multiple points and do it that way, but the road is quite curved and can be tricky to get accuracy. 

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2 months ago
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Milanrutero90Hub Starter
asked in Strava Features Chat
Porque no veo mis posiciones en los totales,, / Because I don't see my positions in the totals,

Migrated Content

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2 months ago
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ElkdapHub Starter
asked in Strava Features Chat
Group challenges for free trial users after trial expires

If a free trial user joins a group challenge and their free trial expires before the challenge ends, will they still be able to participate? Or will they be removed from the challenge?

171
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2 months ago
BjornS
BjornSHub Starter
asked in Strava Features Chat
Activity not shown as dirt

When an activity is uploaded the map doesn’t differ between paved and unpaved surfaces. I don’t get the dotted line for example for gravel rides in the forest. Any idea of how to reactivate this feature? 

163
BjornS
2 months ago
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InstaquoteHub Starter
asked in Strava Features Chat
Strava ticket #3012338 Refund GPA.3302-7779-1422-99296..0.

Please help me to refund in activity because its inccident  I have a lot of money to living cost and grow up my children its my last compensation out of my job company  And i has doing instruction in three step support instruction strava help Finnally i have to apologize and almost helpfull  to refund my money please !!! Thanks for attention , please help me !! I very appreciated and thanksfull    

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2 months ago
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Samuel828282Hub Starter
asked in Strava Features Chat
Pr not registering

I set a new PR but it didn't go on best efforts or pr. It was a 1.2k and it definitely was better than my 1k pr but nothing got updated 

21
S
2 months ago
nicholas8023
nicholas8023Hub Starter
asked in Strava Features Chat
strava pr

please be concert for the Strava PR many are using motorcycle ,car ,speed over 80-100kmh,that cheating burn all the recond from strava , and the recond for all time still in leaderboard pass few years ,should try investigation it .tq

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nicholas8023
2 months ago
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LazybonesHub Rookie
asked in Strava Features Chat
How to remove/disable Sport Types you don't need

In the watch app the list of sport types is so large I have to scroll to find the activity i'm about to do. I only have 4 activities. How can unwanted sport types be disabled or removed so they don't appear as an option in the app?

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2 months ago
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stclausHub Rookie
posted in Strava Features Chat
Getting rid of motorbike rides

I ride an e-bike and I often see motorbike rides recorded as an e-bike ride.  They have ridiculous speeds (above 100 km/h) and lead all segments and I'm getting tired of flagging them. It would be great if these were cleaned up automatically based on maximum speed. Thanks.

616
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2 months ago
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askori23Hub Starter
asked in Strava Features Chat
Auto Excluded Efforst

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.I hope you will consider my complaint because otherwise I wouldn't have written it here.Thank you for your understanding.

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2 months ago

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