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Request for Refund – Accidental Subscription Charge

  • March 15, 2025
  • 1 reply
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can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

Best answer by Jana_S

Hi ​@xie, just in case you weren't able to resolve this in the meantime… the refund cannot be arranged here at the community hub, you’ll need to contact Support: 

https://communityhub.strava.com/how-to-s-89/how-to-get-help-with-your-strava-account-and-subscription-inquiries-7866

 

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Jana_S
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  • Jana_S
  • Superuser
  • April 7, 2025

Hi ​@xie, just in case you weren't able to resolve this in the meantime… the refund cannot be arranged here at the community hub, you’ll need to contact Support: 

https://communityhub.strava.com/how-to-s-89/how-to-get-help-with-your-strava-account-and-subscription-inquiries-7866

 

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