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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,459 Topics
  • 5,917 Replies
1459 Topics
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William_PadillaHub Starter
asked in Strava Features Chat
Improvements to activities readibility

Hello.  I have been using Strava for over two years already and I find it to be a great community and tool to meet athletes and to improve sport performance. I do have one comment though. it seems like when you are going through the activities and you are trying to get kudos, the activity distance and metrics are on top of the picture, but scrolling down to give kudos actually makes it difficult to see the metrics. I believe it could be better if Kudos and metrics are on the same line below the activity picture or map. It would help realize the progress and give kudos for actual progress. for instance: when I scroll on my phone to give kudos I miss the info of the activity.  I put myself as an example. Regards William

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3 months ago
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gillybeeeHub Starter
asked in Strava Features Chat
(KNOWN ISSUE) Since few weeks ago, My Stats does not work for Workout activity type

Hello. Since few weeks ago, My Stats overview in my Strava profile does not work - it shows just zeros everywhere. This is a new problem because just a few weeks ago I could see stats. I do weight training that always counts as Workout and therefore I could compare my stats year to year, for example. Other overviews in My Stats sections, such as cycling and running, work as intended. Thanks, have a nice day.

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3 months ago
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AnnabelMcGuireHub Starter
asked in Strava Features Chat
Subscription

Does anyone have an idea on how long it takes Strava to come back when you raise a ticket on customer support? I issued one over 5days ago and not had any response.Thank-you

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3 months ago
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Anonymous
asked in Strava Features Chat
Lost access to Strava account

I have had an active Strava subscription for years. A few days ago, I changed my password. Now when I log in (using the s  as me email address), it shows me as being on a 30-day free trial, does not have my followers/following, etc. I can’t figure out how to get into my actual account. I’ve tried resetting the password again, deleting then re-downloading the mobile app, using the Strava website instead of the app, and nothing works. How can I regain access to my account? Thank you.

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3 months ago
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angusrose88Hub Rookie
asked in Strava Features Chat
Older flybys not working?

It appears that for any activity older than 6 months nobody shows up on the flyby for any activity I have. It seems like pretty much exactly a 6 month cutoff, anything longer ago than that when I click on the flyby I can see my track, but nobody else (even for activities where I know previously I could see others.) Is this something Strava is doing to save space on their servers or something? I really liked being able to go back to previous years' races to see where I was losing/ gaining time on people, so I hope they turn this back on soon!

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3 months ago
AdamDB
AdamDBHub Rookie
asked in Strava Features Chat
Mt. Kenya

I wonder why everybody here lives around Mt. Kenya? I am a very proud neighbour of Mollekensberg (BE - Herent), Sigarenberg (BE - Winksele) and many other hills that are absolutely massive compared to human size.So I'd like to change my profile location to one of these epic hills in my own backyard,that also reach for the stars, just as much as Mt. Kenya.Greetings from Belgium; land of epic hills (compared to human size).

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AdamDB
3 months ago
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NordenHub Climber
asked in Strava Features Chat
Segments minimal length

Why can't I create segments shorter than 500 meters for cycling and shorter than 300 meters for running, even though I have a subscription, when I've seen shorter segments on Strava?For example this running segment is only 280 meters long: https://www.strava.com/segments/19339033

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3 months ago
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davecatchpoleHub Rookie
posted in Strava Features Chat
Additional Gear Brand(s)

I also (as part of my active recovery) log any lawn bowls games I play, however the shoe 'brand' isn't listed.Rather than choosing 'Unbranded' Could an 'Other' be added that just uses the Nickname Value when specified as the active shoe used for an activity.If not, could the following be added as selectable items – first one is the one I want to use, but should other bowlers want to do the same I've included other key brands.HenseliteDrakes PrideTaylorAero

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3 months ago
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BartVWHub Starter
asked in Strava Features Chat
random route generation for a selected distance

Hello,before the latest "update" in the android app, there was a posibility to generate a random route based on length, surface, elevation beginning at your current location.Now you get routes chosen from public availlable routes made by strava users.I used the "old" way very often to discover new routes, but now this is no longer possible.Why was this changed? Can an option be provided to choose whether you want to use the routes publicly available from other users or let strava generate one for you ?very disapointed in the new routes "generation" in maps at the moment, the old one was much beter regards,Bart

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3 months ago
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FrogcostumeHub Starter
asked in Strava Features Chat
Hiding a Club from location based searching

I run a weekly cycling club that currently gets somewhere in the ballpark of 30-60 attendees during the summer. We are at the point where word of mouth is more than enough to get folks in for the rides, and now we just want to be sure that people know our ride expectations before showing up. Right now, I have our Club on Strava set to private and mention that folks will be added after their first ride and redirect them to our IG or email if they would like to join us. With that, I'm able to ensure that people know safety information, etiquette and our average speed before they just show up to our meeting spot. With that said, people don't seem to read the description and I'm getting a *lot* of join requests from randoms throughout the week. It makes it hard to distinguish from the real people we've vetted. Is there anything in addition to keeping the group set to private that I can do to ensure we're hidden from global search? 

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3 months ago
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RJYHub Starter
asked in Strava Features Chat
Deleted Activity PR’s Not Updating

More of an annoyance than anything. Uploaded the same activity form my Edge and Watch. Deleted one, but the one I kept shows a “2nd Fastest” time on segments where it is actually my PR (it had picked the other activity as the “PR”). Does it correct at any point? 

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3 months ago
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JJRunsHub Rookie
asked in Strava Features Chat
Sorry, you can't join this plan. You must live in the same country to join the family plan.

Hi runners,I cancelled my subscription as my partner suggested we join the family plan. However, when she sends me the invititation, the page reads that i cannot join the plan and need to live in the same country.We are both set to the same city and country in our Strava profiles. Did anybody else encounter this problem? Any solutions? Thank you guys! It somehow feels a bit demotivating to run and not have my premium features.Kind regards,JJ

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3 months ago
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Andreacampos1Hub Starter
asked in Strava Features Chat
ISSUE WITH APP ROCKET JOURNEY I CANT SIGN IN STRAVA WITH GOOGLE ACCOUNT

Hi I have an issue, I’m using app RocketJourney and I need to add my trainings with Strava, but when I trie to link Strava I want to do by my google account (as I sign in in Strava) but there is a warning “Blocked access, error 493: disallowed _ useragent”

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3 months ago
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EruHub Starter
asked in Strava Features Chat
Map on the app - Route suggestions unwanted

Hi, for me it is unnecessary to get 3 route-suggestions while discovering the map with the app. They block the view, particularly with the text-box at the bottom (almost in the middle of the screen). I don't use it and I find it irritating that I can not make it disappear. It is only possible to change to segment suggestions instead. It would be wonderful to add the option to show non of them or be able to tap on the map and enjoy my heatmap on fullscreen without route suggestions and the menu-bars. It would make it easier to discover the map.

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3 months ago
fulmar211
fulmar211Hub Rookie
posted in Strava Features Chat
Gaps in Heatmap

I'm curious to know if this is a known issue, or if there is a resolution to an issue I have observed.  In the heat map, I often see large "gaps" in sections that have been ridden.  It would be useful if the sections were contiguous.  In fact, for some longer tours (such as a cross country tour), the heat map line almost entirely disappears when I zoom out.  I have uploaded two examples of this occurring:

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fulmar211
3 months ago
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HasseHub Rookie
posted in Strava Features Chat
Segments on Maps

What have you done to the content of Segments on Maps? There is hardly any segments showing up any more! Why can't I get to see all the segments there is? Segments is very much the reason why I am a subscriber. When you take away the possibility to explore and find new segments there really isn't much meaning in staying on as a subscriber!Please reverse it back to the old setup, where all segments was visible on the Explore Segments page!

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3 months ago
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TimaHub Starter
asked in Strava Features Chat
Name not accepted in comments

Every time I try to put the name '**bleep**' in a comment I get an error.It only seems to happen with this particular name. 

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3 months ago
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kbatyaiHub Rookie
asked in Strava Features Chat
non-public activity Segment results don't sync to Garmin Live Segment

If you link Garmin AND Strava,then Garmin, for example an Edge 830, will sync STRAVA live segment to Garmin device with statistical data, like PRs, Leaderbord, etc. But, It sync ONLY Strava activity results where the Privacy set to "everyone"."followers" "only me" results are NOT synced to Garmin. Why??? I understand that other than "everyone" results and activities are NOT shown to everyone on Strava, because of privacy... and "follower" only to followers. But If I (me directly) set a link between Garmin and Strava to share content/data, then I personally and intentionally AUTHORIZE Strava to give the data to Garmin Connect (who I think polls it via api-api sync). Why Strave does NOT share these data to Garmin during backend system communications?!?It's not about privacy, because both "side" are "me" and additionally I give my authorization. So, Strava...what is the reason behind?!?

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3 months ago
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RuthHub Starter
asked in Strava Features Chat
Hi, I elimanated an activity I want to recover it. How can I do it?

Migrated Content

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3 months ago
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susanzodyHub Rookie
asked in Strava Features Chat
Not all mile markers showing up

I have created a route and not all the mile markers show up? ie: mile markers 1-10 show up correctly, yet then the next marker on the map is 15? How do I get my map to show all mile markers?

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3 months ago
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Alexandra1Hub Starter
asked in Strava Features Chat
Bugs transfert de données / Data transfer bugs

Bonjour à tous Deux petits constats sur l'utilisation de Strava que je ne comprends pas. Mon temps d'activité indiqué sur Strava est plus court que mon temps d'activité mesuré avec ma montre (le transfert des données se fait automatiquement) ? Dernier trail, il y a 15 minutes d'écart... Sur un 20 km, sur Strava, le temps indiqué est de 1 h 57 et sur meilleurs efforts, il est indiqué 2h07... Bref je ne comprends pas. Des bugs ? Merci pour votre retour et bonne journée ! TRANSLATION:  Hello everyone Two small observations on the use of Strava that I do not understand. My activity time indicated on Strava is shorter than my activity time measured with my watch (data transfer is done automatically)? Last trail, there is a 15 minute difference... On a 20 km, on Strava, the time indicated is 1 h 57 and on best efforts, it is indicated 2h07... In short, I do not understand. Bugs? Thanks for your feedback and have a nice day!

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3 months ago
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JoakimnoraasHub Starter
asked in Strava Features Chat
Announcing workout ahead of execution

Is there some way to announce publically that I intend to do a workout involving xyz (eg running 2x10km at pace 4:15 starting at x) to see if anyone joins?

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3 months ago
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IreneZeitlerHub Starter
asked in Strava Features Chat
How long does Strava usually take to respond to a support request?

I accidentally deleted an activity that I would like to restore and I’m wondering how long it takes Strava to respond to a request like this one. Thanks!

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3 months ago
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SanjayMHub Starter
asked in Strava Features Chat
**bleep**s to time while ap is on

Why does my Strava shift to time and hide the tracking while on ? How do I resolve this it’s a problem while cycling I cannot check the data .  

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3 months ago
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WBAHİSHub Rookie
asked in Strava Features Chat
User interface problems

Hello Community,I’m reaching out to address some user interface issues I've been encountering recently and to seek advice or potential solutions from fellow users and the development team.Here are the key problems I've noticed:Navigation Confusion: The layout of the navigation menu has become cluttered, making it difficult to quickly find frequently used features. An intuitive and streamlined menu could greatly enhance usability.Inconsistent Button Functionality: Some buttons do not respond as expected or have inconsistent behavior across different sections of the app. This inconsistency can be confusing and frustrating, particularly when performing routine tasks.Display Errors: Occasionally, certain elements do not load correctly or are displayed improperly. This includes overlapping text, distorted images, and misaligned content, which detracts from the overall user experience.Accessibility Issues: There are some accessibility features that seem to be lacking or not functioning as in

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3 months ago

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