Strava Features Chat

Hi!I'm sending this message to know if the year recap is only available on the premium subscription and to know if there will be any type of recap for the freemium accounts. Thank you for your time!Best

When im browsing Strava Maps I can see the blue dots that indicate Community Photos.  When I click on one to view it, I just see a blue circle spinning like it's trying to load.   This is on the web version. Does anyone know what the issue could be?

I’ve had no profile stats for about a month I reckon. There is just a blank space where they used to go. I’ve clicked on ‘Refresh Stats’ and I get an updating popup window but then nothing ever happens.This seems to be a recurring thing Strava - get your DBAs onto this and put a permanent fix in please.Anyone else still getting these issues?S.

 Description: When editing an activity to change the assigned pair of shoes, the distance is not added to the new pair. This issue occurs both in the iOS app and in the web application. Previously, the mileage was updated correctly when modifying the shoe assignment.  Steps to reproduce: 1. Log an activity with the default pair of shoes. 2. Edit the activity and change the assigned shoes to another pair. 3. Check the mileage totals for both pairs.  The distance remains with the original pair and is not added to the new one.

Hi Team, I am having sync issue between Strava and Zepp. Whenever I start the activity in my Amazefit, it shows all the values correctlyWhen i sync my activity to the strava. It does not show the correct time, map and my location. Also, it does show the max speed of 0 km/h for my cycling activity. 

I'm connecting with Strava through the zepp app. But I'm experiencing a lot of inconvenience because my workout route record is visible on the zepp app but not on Strava. What should I do in this case?

Yth. Tim Dukungan Strava,    Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.    Saya sudah mengajukan permohonan pengembalian dana melalui apple dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.    Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:  Jumlah yang ditagihkan: Rp 549.000 Perangkat yang digunakan: IphoneSaya mohon bantuan tim Strava untuk:  1. Membatalkan langganan yang sedang aktif. 2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.    Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.    Hormat saya,Aditya okta pabane

Hello, To record a indoor cycling session I seem to have 2 options. 1, to manually enter a recording selecting time and distance, but miss out heart rate data. 2, to record heart rate data via a smart watch, where Strava app wont let you enter the distance covered. So then miss out distance covered.Am I missing something or Is there a way to get the best of both worlds. To record heart rate data and to add a distance associated with the session?. 

I usually crop the ends of my bike rides to remove “noise”.  I have done this more than 1,000 times without any problems.  However, today I tried to crop yesterday’s ride without success.  I proceeded as normal but after watching an hourglass and “Cropping in Progress” message for 30 minutes it returned to show the Activity, but it had not been cropped.  This happened twice.Maybe this unusual problem is related to other recently reported issues about failures to delete duplicated Activities and very slow building of initial Segment leaderboards (over 40 hours). 

Hi, Yesterday the 19 of mars 2024 I dit a max 20 min on 410w. But my power curve does not update? What can I do?   

I usually record my bike rides on both my phone and my watch.  The phone has more accurate GPS data and the watch has the advantage of recording heart rate data.  After a ride I review the data and if the GPS data on the watch looks OK I keep that version of the Activity (and delete the one on the phone to avoid duplication) or if there is a problem with the watch GPS I only keep the phone version.  This has worked quite well for about 2 years (about 400 Activities).  I just noticed that both Activity versions are showing on the Activity listing for the last 4 days, even though I had deleted one of each pair.  As a test, I again deleted a recent duplicated Activity - it disappeared from the Activity page (as expected), but when I refreshed the page it reappeared !  Has someone been tinkering with the design of this part of the web or is there something else going on ?  Maybe it’s a coincidence, but about 4 days ago I recovered an unrelated Activity from the “recently deleted” page.

We used to be able to create events within 24 hours of the event itself and can no longer do so. Not sure I understand the reasoning behind this. It’s very practical for us to decide on a route, say for a recovery ride on Sunday, Saturday afternoon/evening for Sunday morning. Can’t do that anymore. What gives Strava??

I cant give kidos or like the comments from followers. anyone knows why? 

Currently, the pickleball activity does not track shoe usage. While it may seem unnecessary, I would argue that it’s an important metric for many pickleball enthusiasts. As new shoe companies arrive on the scene, it’s nice to know how many hours of play we are getting out of our shoes. This helps determine future shoe purchases. 

Hi Strava I recently noticed a charge of ₱1,500 for the renewal of my Strava: Run, Bike, Hike subscription (Order number: GPA.3393-5894-4614-15417..0, dated Dec 3, 2025). I was not aware that the subscription would auto-renew, and I did not intend to continue it. Could you please assist me with a refund for this charge? I would also like to ensure that the subscription is canceled to prevent future automatic payments. Thank you for your understanding and assistance.

The graph for the performance predictions is showing the y-axis in reverse order.This is both irritating and wrong.Can you please fix the graph so that it correctly shows the ‘time’ on the y-axis correctly?

How on earth does this work? I have a Galaxy Fit 3 and Samsung Galaxy A55. I understand that you toggle on Strava as a synced service through Samsung Health. The watch and phone are synced fine. I’ve given Strava and Samsung Health all permissions, including physical activity and sensors. What shows in the Strava app when they are successfully synced? In the settings bit, I can click two different things. One - ‘Connect an app or device’ with a little watch icon. And two -Manage apps and devices’. The first opens a screen of different watches available, and I select Samsung. It then says ‘visit our support page to connect’ and has a orange ‘get started’ button at the bottom. When clicked, it’s a support post about connecting it - all of which I have done. When I press back, it briefly flashes up with ‘error connecting your device’. The wheel spins in the top right corner of the Strava app too. What do I need to do from within the Strava app to sync and connect? 

Hi. I would like to be able to plan ski routes without being restricted to predefined trails. It makes no sense for skiing to limit the track to fixed paths: it should be possible to freely draw your own route on the mountain.  

Some people use rear wheel-on trainers, some take just the front wheel off for incline machines, others take just their rear wheel off, others still are on rollers with both wheels on. Strava needs a selection for each indoor ride activity: rollers, wheel-on trainer, or wheel-off trainer.I use a rear wheel-on trainer. Every ride is adding mileage to my rear tire, not my front, but Strava is recording it as mileage on my front tire too. The trainer can’t use brakes or I fly out the third floor window, but the brakes are gaining mileage too. Same for the front wheel which is just sitting there. Etc.For people who remove their rear wheel for the trainer the cassette can also be saved from mileage recording.For people on rollers, no change that I can think of is really needed from a regular outdoor ride.It’s looking like a long cold snowy Chicago winter and the mileage difference between front and rear for me is growing quickly. If the component tracke

Nothing loads when I click on Flybys on my activity. This has just started in the last few days, no change to my privacy settings, which are set to allow all.

Saya tidak pernah merasa berlangganan stravaa tolong pencerahannya 

Allegedly one is supposed to now be able to see number of runs and vertical live while recording.  I've not seen any change in my live recording screen.  Nobody I'm skiing with has these live stats either.  Has anyone seen these updates actually working?

My saved routes are now showing on iOs. See photo below.   

The heatmap dissapears when I lock and unlock my phone, even when recording. I see a similar issue related to connectivity but here I keep full connectivity only lock and unlock my screen. This ds an issue as I use the heatmap to navigate and have to turn screen on and off many times for battery preservation as starva uses a lot of battery.

Hello community, I have been having a media error when trying to upload photos to my strava activity. It has been over a month now and I’ve tried multiple different combinations: upload photos on wifi or on mobile network. I also tried to delete the app, turn off my phone and reinstall the app. Nothing works.  I am uploading from an iPhone 15 with iOS 26.1 and I have the latest app version: 439.0.1 Can someone please help me?