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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,518 Topics
  • 6,113 Replies
1518 Topics
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Soffe_111Hub Starter
asked in Strava Features Chat
Support

All my Strava support request gets marked as solved right away. But I haven’t gotten any help. Why?

61
A
3 months ago
8
8ushHub Starter
asked in Strava Features Chat
Activity Disappeared

Hi and help!I uploaded an activity and smashed a CR but a day later the activity disappeared and I can’t find anything. The other two guys I was with still have their activities but my activity has disappeared from their feed too. please help!?ThanksAl

51
Jane
Community Manager
3 months ago
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phemstrosHub Starter
asked in Strava Features Chat
Change Default Activity to Tennis

Hi All, I changed my workout patterns entirely and play tennis 4-6 times a week but want to track my cardio performance etc. I play competitively now but in my strava it only offers me to switch a default to cycling. It does, however, let me manually change activities to Tennis once they are registered. My activities are tracked on my Garmin and auto-upload.  Any help, workarounds, or alternative ideas for those mainly doing non-triathlon sports are welcome. 

331
Jane
Community Manager
3 months ago
D
danielBHub Rookie
posted in Strava Features Chat
Edit a ride after saving

There's been a couple occasions when I wanted to edit my ride route after the ride was complete and there is no ability to do that.  A couple examples:The GPS tracking gets screwy and the shown route is actually not the route you took.  I'd like to be able to straighten out the screwiness after saving the ride.I forget to unpause a ride which removes all route info until I resume.  When a ride is resumed, Strava will draw a straight line from where I paused the ride to where I resumed.  I'd like to be able to fix that after completing the ride.

20010
L
3 months ago
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BrentwoodbcHub Starter
asked in Strava Features Chat
A way to filter KOM’s by user on map

Is there, or could there be a way to do this? You can obviously filter on the map for your KOM’s or starred segments, but say I want to poach a KOM from someone, but it appears you need to view a list of their KOM’s and individually check which ones are close

51
Jane
Community Manager
3 months ago
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SteveDarkHub Starter
asked in Strava Features Chat
Edit a run distance

Hi All,I know you can crop a run however when I do Parkrun the route goes under a large highway bridge and the distance is too short, not too long. I can't figure out how to add the extra distance into the activity in my Strava app. I have the paid version and can edit in Garmin, just not in Strava. It seems odd to me if this is not possible. Am I missing something?

10143
O
3 months ago
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hatchHub Starter
asked in Strava Features Chat
Challenge not visible

Very confusing set up for challenges.  I can't find my challenge I set up and people I invited can't see the challenge.  The challenge day has come and I can't find it anywhere or a leaderboard.

131
Scout
Community Manager
3 months ago
M
MatildesolsvikHub Starter
asked in Strava Features Chat
Lost activities

Hi! Some of my recent activities (recorded with my apple watch) is not showing in my Strava feed. There is no “unsynced” activities, they just disappeared. How can I restore them? 

371
Scout
Community Manager
3 months ago
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Clarke2797Hub Rookie
asked in Strava Features Chat
[RESOLVED] Strava Site Outage

UPDATE FROM STRAVA: The issue is resolved.   Hi, is anyone else having issues getting there activity on garmin edge to upload to strava? It seems to upload fine to garmin connect but not uploading via strava. Thanks 

33
Jane
Community Manager
3 months ago
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Gurungr127Hub Starter
asked in Strava Features Chat
Subscription help allow others to join free

Hi there, will the change apply to users who join a group challenge or just to those who want to create a group challenge? We would like to create a challenge for volunteers at our charity to all participate in and were wondering if just one of us needs a paid account, to order to create the challenge, and then everyone else involved can join it with free accounts? Thanks! I have already started my a month trail and paid subscription from end of Sep. I tried to invite others to my group but they are not allowed to join without a subscription. Please could you help me.

192
Scout
Community Manager
3 months ago
K
KrahlingHub Rookie
asked in Strava Features Chat
(RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.strava.com/activities/12106985405

13574
Scout
Community Manager
3 months ago
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BobbychomesHub Rookie
asked in Strava Features Chat
Flyby issue

Good day, I'm having trouble seeing any flybys.  It is showing my route but no other riders.  I've been out on busy days at popular spots and a few people I've ridden recorded rides but did not show up on flybys.I checked my privacy settings and all seems fine.  I haven't seen any flybys on my last 10 rides or so, not one.  Any suggestions or solutions?Viewing on a 2017 MacBook Air using Safari.

3211
J
3 months ago
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ulfhjensenHub Rookie
asked in Strava Features Chat
Strava time stamps are not local time?

HI community,I have been using Strava for the past 14 months with full subscription and find it great for aggregating all my activities.Lately I have noticed that the Strava Clock is not my local clock, the Strava clock is apparently Strava server time. Example in question, on the 2nd of February I did 3 activities starting local times 8.59 AM, 9.52 AM and 10.26 AM. These were exported to Strava with time stamps 1st of February 11.59 PM,  2nd of February at 12.52 AM and 1.26 AM.According to Strava time I did 1 activity on the 1st and 2 activities on the 2nd of February when I in local time did 3 activities before noon on the 2nd of February. All local times are exported -9 hrs.It might have been like this for a long time, but I only discovered it today.How do I "reset" the Strava clock to my local time?/Ulf 

58111
Jane
Community Manager
3 months ago
S
Sport_AddictedHub Starter
asked in Strava Features Chat
The beginning of the week

Our week starts on Sunday, and my monthly running diary, every week starts on Monday and it's hard to understand how many days I'd ran every week and which week... is there a way to change it? In Garmin, as I remember, I can choose the starting day of the week..Thank you!

2954
S
3 months ago
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ThorkildHub Rookie
asked in Strava Features Chat
Route not shown on Heatmap

Hello all, On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956  Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap? Best Thorkild

4252
Jane
Community Manager
3 months ago
J
JesusdeMiguelHub Rookie
asked in Strava Features Chat
separate running power from cycling power

It is necessary to be able to separate running power from cycling power. They are measured differently and it is obvious that they are not comparable. The FTP measured in cycling cannot be compared with the FTP measured in running and that makes all metrics based on FTP or the power curve no longer useful.

83
Jane
Community Manager
3 months ago
C
Clarke2797Hub Rookie
asked in Strava Features Chat
Activity

Hi, i have an activity from my garmin that uploaded to strava. It notified me and its on notifications on strava and on my training log but not on my profile or feed. I have tried everything, please help!

242
C
3 months ago
J
Justin1980Hub Starter
asked in Strava Features Chat
Historical data for newly created segements

I have recently created two new segments to add a little competition to the Wednesday evening run for my running group. However, having created them, historical data has been pulled from as far back as 2016 and data from activities that have obviously been entered incorrectly e.g. a run that was actually a cycle. As an example, the leader of a segment I have recently created 'ran' at 1:45 mins/km which equates to 25 miles/hr.Is there an option to create a completed new segment with no historical data? Is there an option to reduce how far back historical data is pulled from?

41
Jan_Mantau
Superuser
3 months ago
S
Silvos01Hub Rookie
asked in Strava Features Chat
Bug: ebike rides do not contribute to personal goals

I'm using multiple bikes, includin an ebike for tracking with StravaUnfortunately the bike distance goals are either buggy or make no sense.Personal bike distance goals do not consider ebike rides. But I can't set a distance goal only for ebike rides either.In my profile stats, ebike rides do contribute to my bike stats, and additionally ,there I can filter for ebike rides only.So this is really not consistent at all.Pleaser let ebike rides contribute to the personal distance goals too,

104
J
3 months ago
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HewieHub Rookie
asked in Strava Features Chat
Ebike not included in goal

I ride MTB, E-MTB, road and trainer and the e-bike rides don't get included in my goals.Just had a look at goal setting area and all Strava need to do is include is E-Bike and E-Mountain Bike Ride in All Ride and problem solved.

335
J
3 months ago
pellech
pellechHub Rookie
asked in Strava Features Chat
Different bikerides (Ride, Mountain bike Ride and Gravel) Segments

If i Ride up a dirt road with my bike and register it as an Ride, will it be on the same segments on that road that if I had registered it as a gravel ride or a mountainbike ride? Or is it different segments for all 3?

72
pellech
3 months ago
P
PCULHub Rookie
asked in Strava Features Chat
Do outdoor route estimates include speeds from virtual rides?

Can someone please tell me if the time estimates calculated for outdoor rides (based on last 4 weeks’ rides I believe) ignore the speeds from recent virtual rides, which are usually much higher than IRL rides? Thanks 

42
P
3 months ago
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TheBishopofSohoHub Rookie
asked in Strava Features Chat
Strava Routing on new roads

Hi there, looking for help on how to update maps in Strava. I live in a town that has a new bypass, the road was opened 2 months ago. The road shows on the map, but you cannot route using the road, it's like the routing tools dont "see" this new road, and constantly route around it. How do you report / update maps to include this new 3km of roads? I know you can set manual mode and place multiple points and do it that way, but the road is quite curved and can be tricky to get accuracy. 

23
T
3 months ago
M
Milanrutero90Hub Starter
asked in Strava Features Chat
Porque no veo mis posiciones en los totales,, / Because I don't see my positions in the totals,

Migrated Content

11
Scout
Community Manager
3 months ago
E
ElkdapHub Starter
asked in Strava Features Chat
Group challenges for free trial users after trial expires

If a free trial user joins a group challenge and their free trial expires before the challenge ends, will they still be able to participate? Or will they be removed from the challenge?

611
Scout
Community Manager
3 months ago

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