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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,295 Topics
  • 9,422 Replies
2295 Topics
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myriam_sings_cyclingHub Rookie
asked in Strava Features Chat
Travelling as a seperate category

Many people and me, too, travel by bicycle. Or on foot, on canoe, … We then may not be training hard, but still doing a lot of km and altitude.So please add the category “travelling” besides “training” and “commuting“. Thanks in advance!best regards – Myriam

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BarnoldHub Rookie
asked in Strava Features Chat
live segment issues

I can no longer view live segments while running. Anyone else have this issue or know how to fix it? I’m using an iPhone. 

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Jan_Mantau
Superuser
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V2261Hub Rookie
asked in Strava Features Chat
Disable “Who To Follow” feature?

This feature has started appearing on my feed, listing “who to follow” suggestions. I find it distracting, unwanted and a feature that I’m simply not interested in seeing. Can this feature be disabled?

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emleHub Starter
asked in Strava Features Chat
Add shoes/gear to the Quick Edit

The Quick Edit is a great feature that makes it easy to quickly edit a recent activity. But it would be even more useful if shoes/gear was part of it. Runners tend to use different shoes for different kind of runs. And tracking the shoe usage is already a great feature but it’s currently a bit annoying to have to do it in so many steps. 

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Anonymous
posted in Strava Features Chat
Unloved shield photo now appearing on website.

Can you please stop the foolishness of messing with our profile photos?  I just noticed the website now has the "shield" outline on our profile photo.  But only if you're a subscriber with a public profile... everyone else apparently gets the round photo, non subscribers and subscribers with a private profile.  (I guess it's an incentive to go private.)  What gives, huh?  You have over 1,000 "open for voting" suggestions in the ideas forum and a recently reported corporate valuation of $2.2 billion (yes, with a "B".)   Now, please change the photos back and put your resources to better use elsewhere.    

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saikocandy
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Miguel insano 07Hub Starter
asked in Strava Features Chat
rembolso

Ya envié mi reporte sobre el cobro que me hicieron metí mi tarjeta para la prueba de una semana y no tenía intenciones  de renovarla y me cobraron la suscripción  anual de 799$ 

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Jana_S
Superuser
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JRB777Hub Starter
posted in Strava Features Chat
Algorithm Must Change

Your algorithm very often responds after completing a ride stating that it was one of my best three efforts. If I look at my history, you can’t keep responding with the same analysis because your top efforts are already completed. The only way I can see this being accurate is if there’s always a rotation of your experiences and completed activities, which would alter the prior top three completed rise so I’d like to know from others if this is accurate because it seems to be a little strange that I received this message very often.

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cbrbearHub Rookie
asked in Strava Features Chat
Why can I only register 1 ebike but unlimited analog bikes?

After getting my second ebike I went ahead and created a profile for it however when I make it an e bike, it automatically makes my other bike, also an ebike, no longer an ebike. I have had multiple analog bikes and it always allowed me to pick and choose what bike the ride was on but now not only do I have to select the bike, I have to go in each time and change it to an ebike and when I do, it undoes all the other bikes rides from being ebike.

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Matt_WoodHub Starter
asked in Strava Features Chat
All of my past saved routes are no longer visible on mobile, but they are still there in desktop view

Some time in the last month or so all (hundreds) of my saved routes were removed from view in android mobile app, and I can only see 11 in there that I created recently. I logged onto strava on desktop PC and I can scroll back through pages of them, so I assume they are all still available to my account. Can i get them back on mobile, since I rarely use Strava on desktop? Would like to be able to access them when I’m out in a specific area, especially now that Strava map has improved with fatmap. Thanks. 

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gulluwingHub Starter
asked in Strava Features Chat
rides without equipment

Hello guys,    I use strava to record my mtb rides but I discovered that some of them do not rest the equipment (bicycle) so I do not have a correct calculation of kilometers for bears and consequently even Probikegarage can not display a correct mileage.    I don't know how to filter the rides that they are without equipment and how to add the correct equipment to them.    Also being numerous rides to be corrected are not like making the change by group and not one by one

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woooshoooHub Rookie
asked in Strava Features Chat
[RESOLVED] cadence replaced with avg power

Forerunner 55 does not provide power stats. How come it shows in the top stats. 

22016
Jana_S
Superuser
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William chikoworeHub Starter
asked in Strava Features Chat
un accurate run

I ran 5 rounds around my park which is 1km for 1 lap but today when I turn off my phone during the run I looked at my phone after 5 laps and it was 1.6km how can I fix this

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Jan_Mantau
Superuser
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efremspHub Climber
asked in Strava Features Chat
Add barefoot

Add the barefoot to the shoes Km tracker.. so I know how many km I’ve done without shoes!  Efrem Spataro

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Ronald11Hub Rookie
asked in Strava Features Chat
A segment recognized (time) but not taken into accuont for Local Legend (no counter increment)

Hello,I have 2 running activities whic are visible by everyone:https://www.strava.com/activities/14682653319https://www.strava.com/activities/14762904983Those 2 runs are going through the segment:https://www.strava.com/segments/39377225If, I look each activity one by one, the segment is detected, I can see my time.But when I looking at the Local Legend stats, Strava considers that I didn’t do any passage, my counter is always lockd with 0. What’s happening? The segment has been created after the 2 runs, is this a reason? If yes, that is strange as the time done are taken into acount. My time is visible in the yearly ranking on the segment.Sop, time is taken into account by number of segments activiation not? Totally weird. I have opened a ticket to Strava but I had only automatic answer from bots not very smart. Absolutely useless. I did many things :- change the visibility “everyone” to “only me” then back to “everyone”- change the kind of activities from Run to Bike then back to Run-

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Superuser
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TurbowombatHub Starter
asked in Strava Features Chat
Wheelchair Routing sending me up and down stairs.

Yesterday I attempted to build a route for a wheelchair activity and discovered that it was routing me up and down the stairs for a pedestrian bridge (rather than using the adjacent ramps). Bike and other rolling activities successfully routed up the ramps. I also tested this in a couple of nearby locations and it repeated the same result: wheelchair routed up the stairs, and bikes/handbikes routed around. See below. First location is (37.8347523, -122.2910888) and second location is (37.8985159, -122.2669583) 

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zoestr4vaHub Starter
asked in Strava Features Chat
Change toggle switch on saved route privacy settings

When saving someone else’s route, one of the settings is a toggle switch under the heading “privacy” with the label “everyone” Using a toggle switch for the input of “Everyone” with no other explanation is confusing. Everyone is on or off ? Available to everyone? Hidden from everyone? It could just be “private” on or off.Or a number of other better ways to handle this in the UI. I’m still confused on what on or off on this toggle switch actually does 

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snowboundHub Rookie
asked in Strava Features Chat
Missed Halfmarathon distance at an official event

My and most of the other runners of the official Aare Lauf from yesterday, missed the halfmarathon time, because the the gps accuracy in the forest near the river seems to be weak and not accurate. Thus the distance is often 20-40m below the halfmarathon distance, however it is an official run. "correct distance" did not help, do you have any others suggestions?

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Jana_S
Superuser
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Andrew PendletonHub Rookie
asked in Strava Features Chat
why has Strava removed average power

Hi All.  why has Strava suddenly removed the estimated average power from the main summarised data at the top of each activity. Though I don’t have a power meter, I always used this to benchmark activities. It’s gone from all my rides.  please put it back. Maximum elevation - unless you live in the alps or Colombia - is a pretty useless stat.  thank you.  andrew. 

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Jan_Mantau
Superuser
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AziHub Rookie
asked in Strava Features Chat
Indoor cycling vs Virtual Ride

We made a club challenge that would include rides done only outdoors. And it works perfectly, it doesn't include all rides on the trainer using Zwift, MyWhoosh etc. The problem is when someone rides on the trainer using only a bikecomputer, e.g. Garmin. Strava treats it as indoor cycling but at the same time also includes it in the challenge with outdoor rides. There is no separate category Indoor Cycling, so it is included in Ride not Virtual Ride. The solution would be to add indoor cycling to the types of sports?!

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Andy_the_cyclistHub Starter
posted in Strava Features Chat
Bug report: missing "read more" link

Bug report: when I write longer description of my activity, there is no "read more" button so me or my followers can't see the full text, only just a few sentences. I tried to reinstall Strava but it didn't help. It's quite annoying since it takes me some time to write it and then no-one can read it. Also I'm paying for the premium version (which is quite expensive) and there is no way how to contact real support so I can't try to solve it with people from Strava. The chatbot keeps saying it didn't understand and I am tired of rewriting it for a fourth time. 

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Jan_Mantau
Superuser
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ElrochHub Rookie
asked in Strava Features Chat
Bug report: search interface broken

On the web (using chrome on a desktop machine AND on a laptop), the search interface has been broken. If you click on the magnifying glass a field to enter the search text appears but it disappears before you get the chance to use is.

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MeTheoorHub Starter
asked in Strava Features Chat
Something is wrong with heart rate zones

My Heart rate zone is indicated to be based on a HFmax of 175 [Strava | My Performance]:But when opening the Heart Rate Zone field to make changes, the listed Custom Heart Rate Zones don’t correspond to a HFmax of 175, but rather to 190 BPM. OK, the wrong zones are not checked, but the correct Max Heart Rate is checked:So, you may think they don’t apply and are just some default values. But indeed, they are very well applied. Just have a look at the Heart Rate Analysis of one of your trainings and you have the proof:Therefore, I calculated my zones by myself and entered them as custom zones, not basing on the first option to enter the HFmax any more!I’m wondering, did I get something wrong or is this a bug in Strava? Any comment would be welcome!

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BeidjevdihrHub Rookie
asked in Strava Features Chat
Bug report: Can’t edit goals

I can add goals to the iOS Strava app but there is no way to edit or delete them, the three dots button is unresponsive. As far as I understand this is a premium feature but I don’t have premium so I guess this is a bug. I would like to remove all my goals.In this screenshot the three dots button is unresponsive.Maybe this could help to fix this bug: I added first the goal as a “suggested goal” from the starting page of the app.

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Mike THub Rookie
asked in Strava Features Chat
Only 84 activities

Hello,I noticed as I was uploading my past activities that after reaching a total 84 that new ones can be added but old ones got lost so that the total number remains 84.Is there a physical limit?

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Tommiller07Hub Starter
asked in Strava Features Chat
find us map suggestions for our runs

It would be an awesome addition to maps if we could put in our daily required km run as per our training plans and strava finds us a running route.  Example: today I am away for work in a hotel, I don’t know the place to well. I have to run 14kms as per my plan. I can click on maps and record ‘find me a run that covers 14kms’ strava then says no worries here is some 14km run options. Would you like easy? Medium elevation or hard? Then I can choose my path for my training run.this would save us heaps of time drawing out our runs on a map and ensure we stay on track with our training plans.   

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Jana_S
Superuser

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