Strava Features Chat

Is totally hidden on the app version. Why is that?

Hello,I'm here to report a UI bug in subscriptions modal that do not encode the unicode to “%” character.It looks like this instead: The text had to be: “Risparmia fino al 60%”, the locale is it-IT.To reach the modal you must go to: “Impostazioni > Il Mio Account > Passa a questo piano”

Anyone else still hate this new share activity?This font is too big hiding the map and the last one "paste link sticker here" is useless. The only good thing is the TRANSPARENT sticker. Please Strava go back to the last version or at least let it available for us  to choose  which one to use. 

I have encountered a problem with the activity crop tool on the latest release of the Android app.When I decide to crop some parts of an activity (only tryed the end so far), much more of the activity than I have selected gets cropped.This one (Lunch Hike | Hike | Strava) I tryed to crop away the last 2 minutes and instead the last 3 hours where removed.This one (Morning Walk | Walk | Strava) I selected to remove the last minute, but the last 2 hours disappeared.The crop tool was working fine when I used it in the past (not more that 2 months ago last time).Please fix it (had help me recove what I lost). Thanks,Giovanni

Hello,IF SOMEONE READING THIS, It's possible they refund the amount of money they deduct by online payment (GCASH) I'm so frustrated it's for my tuition fee please help me😭 may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

I don’t see an intuitive section to place this topic, so I’m putting in the Strava Features Chat.I'm using Windows 10 on the latest Chrome browser. I’m trying to view my activity history. My questions / weird observations are in bold.I navigate to my profile, scroll down and find the drop down to change the date range. The dates shown are Aug 12 2024 - Aug 11 2025. First, today is Aug 17, 2025, so where is the past week? Perhaps it’s only counting full weeks… confusing, but whatever.I scroll down and I do see my recent activities from this week. I scroll further down to look for more activities and I don’t see any activities older than Aug 11, 2025. No option to load more activities. So, where are my activities prior to Aug 11, 2025? I know they are there because I see them in the mobile app.I click on the drop down and change the dates to Aug 14, 2023 to Aug 12, 2024, the activities change as expected. However, now I onl

How do I disable unrequested historical (i.e. out of sequence) runs from showing up in my feed? I was taken by surprise by this and found it confusing. My expectation as a user would be to have a “show fewer posts like this” choice next to the post, or a clear toggle in settings. This is distracting and makes me want to use the app less. I’m sure some people like this feature, but I imagine some may find it similarly distracting and antithetical to the way we use the app. 

I had a fall in my last run closer to the finish line  at exactly 4.95k of the 5k parkrun. I obviously was in no position to stop my garmin as I was in pain and being tended to by kind runners before I was driven to hospital. Strava shows the total time was 1 hour and the moving time 37 something. How can I remove the non moving time so the run reflects what truly happened? 

Hi, I have recently stated using Strava and I upload the GPX files from my app (oruxmaps) using the Strava inegration.I have noticed that, in my activity feed, the parentheses by the “Best Estimated … Effort” tags show some time stamps that make no sense whatsoever.If I spend 3:55h on my bike, how is it possible that my Best estimated Longest Ride effort shows (16:52:23) in the parentheses?Thank you in advance for any help!Some examples below: 

Just within the last hour I noticed all of my swim activities no longer show average pace on the home page, or viewing own activities via mobile. Anyone else seeing this or is just me? I never hide any details so that wouldn’t be the reason but I will share screenshots to show what I’m referring to. It appears to only be on my most recent open water swims and not regular non-gps swim activities. Can anyone help diagnose this as it was very nice to be able to see average pace when scrolling through activities as I improve my open water swimming.Like I said average pace used to show up on these swims until just an hour ago 11:00PM MST, now it is no longer visible unless you click into the activity.  

I'm not sure what happened to my mileage for this week. I tried deleting all of my activity for this week but this did not solve the problem. Any ideas?  

Hi I had my account for years and subscription it’s logged me out and asked me to create a new account using same email.But now lost all data and followers how do I get back pleasw

What is this?. When i want to share my progress the image be like this, all share option have same result. 

Hi, I have a free version of Stava that I use with a Samsung S8. In the past few weeks I noticed that the Global Heat map disappears when if I'm off line. This is a problem when I ride my MTB on new trails, in the middle of nowhere. Before I was be able to see the Global heatmap both on line and off line.  HELP!!!

Does strava support offline routes on wearOS watches? I want to be able to use some of my routes on a wearos watch to navigate me whilst I run, without having my phone with me.

I am using the iOS Strava app.If a use a downloaded route map from my saved maps and start the route, I see the orange route line on my map… until I lose cell/mobile internet reception and then the orange route line disappears completely.As soon as signal is restored it comes back.Note that this is a downloaded route so I would expect the route data to be available without any internet connection.I think this is a relatively recent regression as a year ago I never used to have this issue.As a workaround if I hide the current activity and view the route in Maps > Saved > Saved routes, I DO see the orange route line and my position on it, even with no mobile reception. This is currently a huge frustration. Im not sure whether this is a general issue or perhaps unique to some issue with my device, so if there is any way to fix it then I’d love to know.

How do it get it back to seeing my personal heat map when I look at someone else's route or activity??? This was my favorite feature and I need it back pronto! What am I doing wrong for this to go away and how do I get it back. 

I just bought a Samsung Watch7 and have used it on the water to track/record my distance rowed. Multiple times now, the distance recorded after I finish and save the workout is approx 1/2 of the actual distance. The GPS track/map of the workout is accurate and complete, but the distance does not agree with that track, is off by a factor of 2. (NOT a factor of 1.6! I'm not confusing metric/Imperial units.)

Hoping someone can direct me to solve this issue  Ive logged a walk today and run both are not showing up on my progress but are visible on my activities as people are giving me kudos. ? Is there a issue somewhere? Not a serious issue but its bugging me :-)

I took out a family subscription and invited my daughter and son and law, who live at the same address as me.  However they are being told that they cannot join as they need to live in the same country as me ??  Anyone else had similar issues ? 

I want to download a route to an iPhone for use when offline.  I have done this before on this particular device.  However, now when I go into my Saved Routes, I see the list of routes, but none of them will open when I select them.  Nothing happens when selecting any of the routes.  I can go into record and select a saved route and it opens, but if I'm offline, this won't work.   Any suggestions?

I wear my iPhone in an arm band holder with a see through touch sensitive screen. However with the new interface I can’t hit the pause button through the arm band protective screen. The pause button is lower on the new interface.      Anyone else have this issue? I lose “precious🤓” seconds taking it out of the arm band to hit pause during splits or at the end of a run.  

Why is there such a chaos in Activities timeline? They seem to be ordered haphazardly. Activities from yesterday are much further on the time axis then from, for example, several days ago. It seems not to make any sense.

Don't you think it would be cool to see who actually created each segment (and to have that person's name displayed on the segment detail page). Strava is about the social connection among users, and this feature would increase that social aspect.A reason to have this feature is that if there is an issue where a segment on a trail/road no longer matches the exact trail/road section due to modification of that trail/road over the years. It would be a lot better if that existing segment could be deleted and then re-made with the updated trail/road. This would allow people to know who the segment creator is and contact them to delete the current segment so an updated one can be created to match the updated trail/road. I do not like the idea of creating a new segment as is (with the old segment still in place), as this would be confusing and not look very good on the map.Another reason to have this feature is if the

Hello -Experiencing an issue with kudos - when I give kudos to friend’s activities my kudos don’t appear on the related activity.  Could you please help me with this? Thank you!