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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,292 Topics
  • 9,419 Replies
2292 Topics
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HeidiMarieEdelweissHub Rookie
asked in Strava Features Chat
Bug in recording Runs that I've changed to a walk in club run stats

I record my walk as a run on my watch as it doesn’t have a walk option. When I have finished it I change it to a walk on my phone. I just noticed that it is being added to my run total for the week in my club that records runs so I have moved up on the list but I have only walked and not run today. I have deleted the walk activity but it is still showing the extra miles on the club stats board. I don’t want people thinking I am cheating as someone in the group has been saying mean things about me so I’m worried they will say I did this on purpose. 

415
Vincenzo
Superuser
K
Kevin WeitzHub Rookie
asked in Strava Features Chat
Strava reducing Leaderboard cheaters on eBikes

It is good to see that Strava is taking steps to reduce this the abuse of ebike riders dominating leader boards - primarily for older rider categories (in my subjective observation). I know a number of these riders and AI and other automated techniques are indeed having a good impact, but by no means solving the problem. An equally powerful way would be to place emphasis on riders - Every top 10 rider on every leaderboard age category needs to consciously confirm that they are NOT using an eBike (for example, A pop-up notice requirement would require a confirmation before saving the activity). My guess is that many riders simply forget to list as an eBike ride, but there are many that simply abuse the system. Requiring them to formally state that they are NOT using an eBike, is a powerful psychological driver. Also, once this is done, peer pressure would take place given that any mis-classified ride would then be intentional - Currently it is too easy to say “OH, I forgot”, or “I was n

1081
Jana_S
Superuser
S
SETIYAWANHub Starter
asked in Strava Features Chat
pengembalian dana

Tolong kembalikan uang dana saya tiba tiba ketarik sendiri

341
Jana_S
Superuser
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Altair5Hub Rookie
asked in Strava Features Chat
Invalid "Longest Walk" ribbon.

I forgot to turn off the Garmin after a 3 mile walk. Due to inaccuracies the GPS still records distance over time, even though the watch was sitting on my desk, so after 11 hours it gave me an  18 mile distance total. I knew how to trim the invalid distance off my log record, but the activity still shows a ribbon for my longest walk, which is not correct, my longest walk was 12 miles two years ago. I don’t know where to look for records of my longest distances or how to correct that it has the invalid 18 miles as my longest walk. I realize that it could be that it just takes time for the corrected data to automatically change what is my longest distance, so maybe this will fix itself.

543
A
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JKTHub Starter
asked in Strava Features Chat
Activities Map View not showing Segments highlighted

After completing an activity, in the past you could go to the Results-Segments list and see all the segments completed; where you could then click on a segment and see it highlight on the map, not just show the individual segment by itself on its own map view.  How can you see the segment highlighted within the full activity map?  The goal is to be able to see exactly where the segment lies within the whole map of the ride/run activity you completed?  Showing you only that segment view by itself doesn’t do much good in trying to see where it was within your activity.  It looks like Strava swapped this out at the same time that added “Best Efforts”, where you don’t need a best effort list on a ride where each route is different and best effort means very little.  

542
Jan_Mantau
Superuser
G
gettingthereHub Starter
asked in Strava Features Chat
Manual entry: elapsed time or moving time?

Quick question: when manually adding an activity, do I enter my moving time or the elapsed time?It’s a swim activity (not a race).Thanks!

401
Jan_Mantau
Superuser
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georgeleonardoHub Starter
asked in Strava Features Chat
Missing activity types for heatmap filter + please add a ”view all” and or multi select

It’s killing me I can’t find all my activities there. Why would you only show certain activity types? I for ex do a lot of rock climbing / mountaineering and the routes are so important and helpful but I can filter those. It does show up if I go to one of my previous activities so the functionality is certainly there. A view all filter would help tremendously too. I just want to know where people are going through the most and the trail that makes more sense I don’t care if they saved it as a hike, trail run or whatever. 

302
Jan_Mantau
Superuser
G
gherkin00Hub Starter
asked in Strava Features Chat
wrong mileage when in app after saved

I know the mileage on a bike trail I ride weekly.  After I stop the ride and look at the miles and time it is OK.  When I save the activity the mileage is wrong, the time is correct.  What can I do to solve this? thanks

151
Vincenzo
Superuser
J
Justin Van ViersenHub Rookie
asked in Strava Features Chat
Forever changing for the worse

Every time I go and save the map of a ride its different.. It use to be great, a simple map with the required details, then half the map was getting cut off, now a stupid gradient and text over the top of it.. Why cant you just leave a perfectly working feature alone, and not screw it up?

572
J
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dpazarsHub Rookie
asked in Strava Features Chat
[Known Issue] Surface type overview doesn't match what's shown in the elevation profile

In the image the Surface Type information next to estimated moving time shows 100% not specified while  in the elevation profile map it's about 50% dirt, 50% not specified. Browser is Safari 17.6. 

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Kenny 17Hub Starter
asked in Strava Features Chat
weekly summary views

My weekly summary for cycling shows hours instead of miles and I cannot see how to change this. My indoor rides calculate miles so that shouldn’t be an issue. and I want that metric instead of hours- any help appreciated as I’ve searched and asked the chatbot!

1524
Jan_Mantau
Superuser
L
LangeHolmHub Starter
asked in Strava Features Chat
Is there a limit to how many clubs you can create?

We have a challenge at work where people compete in teams of 5. We have 100 people who has signed up, so we need to create 20 different teams.  But when I came to create the 11th club, I got the error on my phone and online on PC:“Something went wrong. Looks like this isn’t working. Please try again later” I can’t find any documentation that there will be a limit/max of how many clubs I can create. Any that have similar experience or am I just experiencing a bug?  

652
Lola
S
shantanugHub Rookie
posted in Strava Features Chat
Strava Apple Watch app - Underwhelming?

I have recently rejoined Strava community and trying out first month with a subscription.  Does anyone else out here feels the watch app could do a lot more than what it does how. For example, saved routes / to start routes can only be done with the mobile device. I dislike carrying my phone for any run and would love to have this feature on watch app alone, but it doesn’t.  In this case, I recorded the run in both devices and Strava couldn’t even figure out it was same workout and saved both thus causing data error when I deleted one of it.  Is Strava looking to make this feature more robust? Would love to hear anyone else’s experience.  Thanks! 

835
Vincenzo
Superuser
J
JimL-GHub Starter
asked in Strava Features Chat
HELP! Actual Distance and Pace no longer displayed on iWatch, iPhone, and Web: All Zero's!

HELP! I changed some setting(s) in Strava, and now instead of my actual Distance and Pace showing, I see  0.00 and 0S/mi. I use the Strava app on my iWatch and my iPhone. When I start Strava on my watch to record my run, it stays at all zeros for average pace and miles during the run and when I finish. It appears that these are being recorded, simply not displaying on my iWatch, iPhone app, or Strava's website. I've attached screenshots showing what I am seeing on my dashboard now and earlier before I changed the settings (security? privacy?). I'd like to see my pace and distance while I am running, as well as on my dashboard after my run. I compared my settings with my wife's settings on all of our devices and they all seem to match, and her dashboard displays correctly with what we both prefer to see shown.What I see now after a run with 0 miles and 0s/mi pace:I see Time, Elevation Gain, and Max Elevation now, not Distance, Pace, and Time:The week of Sept 18-24 shows what I want

10836
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Loic.bHub Rookie
asked in Strava Features Chat
bug shoes deleted without request

On may 18th, I was editing one of my shoes from the iOS Strava app. After a run, I went to « my shoes » section, saw the proper list as usual :mizuno wave Daichi 7 salomon ultra glide 3 mizuno wave ultima 16 « pour tapis » Mizuno wave rider 28 bleu vertthose last ones are my usual pair of shoes for the running. So I clicked on it to « modify » , check the « make default » box, and validated.once back to the list, this pair disappeared ! I checked the « retired shoes » section, it’s not there. I have an old pair of « mizuno wave rider 28 », but it’s an old one. The new one had « bleu vert » at the end to make the distinction.I went to check all the runs I’ supposed to have done with those shoes, and the shoes reference has left, there’s a sad «-« character instead.of course, it’s annoying. I have tried to ask for help from the support, but I’ve been told that « they are limited to investigate these sorts of issues », which, I won’t lie, puzzled me for the rest of the week… so ? Should I

423
Jana_S
Superuser
K
kghgkHub Rookie
asked in Strava Features Chat
Weekly heat maps blank?

I am looking at the heat maps in my area. When I seleect global there is data but when I only select weekly heat map there is no data for any sport. Is this only available in a limited area?

302
K
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nsjcadminHub Starter
posted in Strava Features Chat
I hate the new share activity options

Sharing my Strava activities is one of the key reasons I use the app at all. The new Strava share activity options that I have on my Android app are awful. Almost everyone I run with on Fb end up screenshotting the opening activity view and using that when sharing so I am far from being alone.

1962
J
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Kclaire83Hub Rookie
asked in Strava Features Chat
Inaccurate training log

Over the last couple weeks about half of my weight training sessions show up in my "activities" but not on my "training log," which I like to use to see trends over time. All my runs show up. To my knowledge there's nothing different in settings for the activities that aren't represented in the training log. I've only gotten back to weights in the last couple of weeks so I don't know if it's an issue with my data or app updates. Example from yesterday (May 20) in attached photos.  

392
K
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NickoQHub Starter
posted in Strava Features Chat
Japanse translation of endurance should be 持久力, not 忍耐

Generally, "endurance" is translated as "持久力" (jikyuuryoku), which refers to physical stamina. "忍耐" (nintai), on the other hand, means "to bear or put up with" and often evokes a sense of mentally tough training.

100
N
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SlickCyclistHub Rookie
asked in Strava Features Chat
Can't change Strave set annual goal

Strava has set an annual cycling goal for me of 7,000km.  I would like to change this number.  I can get to the screens where you set goals, and I can set goals for other activities, but I can’t edit/change this cycling goal.  The text on the screen says it can be updated, but I can’t update it.  I’m using the free version of Strava.  Can these Strava set goals be changed?  When using the free version?  Thank you. 

412
S
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Loic.bHub Rookie
asked in Strava Features Chat
bug report shoes deleted without request

On may 18th, I was editing one of my shoes from the iOS Strava app. After a run, I went to « my shoes » section, saw the proper list as usual :mizuno wave Daichi 7 salomon ultra glide 3 mizuno wave ultima 16 « pour tapis » Mizuno wave rider 28 bleu vertthose last ones are my usual pair of shoes for the running. So I clicked on it to « modify » , check the « make default » box, and validated.once back to the list, this pair disappeared ! I checked the « retired shoes » section, it’s not there. I have an old pair of « mizuno wave rider 28 », but it’s an old one. The new one had « bleu vert » at the end to make the distinction.I went to check all the runs I’ supposed to have done with those shoes, and the shoes reference has left, there’s a sad «-« character instead.of course, it’s annoying. I have tried to ask for help from the support, but I’ve been told that « they are limited to investigate these sorts of issues », which, I won’t lie, puzzled me for the rest of the week… so ? Should I

292
L
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brianvictordietzHub Starter
posted in Strava Features Chat
Exclude E-bike from Segment Stats

It would be great to see an improvement where you can choose to exclude e-bike riders from segment KOM and Local Legend stats.  I would assume AI would be able to automatically determine if someone is riding an e-bike based on acceleration, avg speed, etc.

411
Jan_Mantau
Superuser
S
Saravanan ThangavelHub Starter
asked in Strava Features Chat
No. of Active day Calculation during endurance cycling

I’m an endurance cyclist, and I’ve noticed that Strava only counts the day I start a ride as an “active day,” even when the ride spans multiple calendar days. For endurance events that extend beyond a single day, Strava still considers it as just one active day.This seems like a bug or a design limitation, as it doesn't accurately reflect the effort and time spent riding over multiple days. Ideally, each calendar day that includes recorded activity should be counted as an active day to better represent multi-day endurance efforts.

583
Jan_Mantau
Superuser
A
AngenitaHub Starter
asked in Strava Features Chat
stappen niet correct

Heey Ik merk vaak als ik de app gebruik dat die mijn stappen niet nauwkeurig gemeten heeft. Heb mn telefoon in mn broekzak. Maar merk dat ik via mn Samsung Health app meer stappen heb dan Strava. Hoe kan dat?

161
Vincenzo
Superuser
P
PoulVisbyHub Starter
asked in Strava Features Chat
IOS audio cues dialect

Iphone language danish. Written text in Strava app is danish. All good there - I am danish !The text in the Strava app for the artificial voice still seem to be in english. So english words pronounced by a danish speaking artificial voice. Example: "Nine" is a number in english text. When pronounced in english it sounds correct (najn), but "nine" pronounced with a danish speaking voice is "nee-ne". It is neither english nor danish and as such not understandable. So: When IOS is danish, the written text in Strava app is also danish. The artificial voice tries to speak danish, but is clearly served an english string of words to be pronounced with a fat danish accent. Not good !  

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