Hello Strava Support,

I hope you’re doing well. I’m contacting you because one of my runs is missing and not showing up in my Strava app.

Here are the details of the activity:

Date of run: 16/10/2025

Approximate time: 8:55

Device/App used to record: Strava app on Android Xiaomi Redmi note 13 the same a always use

Distance : close to 4 Km

Duration : close to 25 min

Place of the run : parc de chanteraines Gennevilliers

I’ve already tried refreshing the app, logging out and back in, and checking the Strava website, but the run still doesn’t appear even if i click finished in the app as a always do.

Could you please help me recover it if it possible ?

Thank you very much for your help and time.

Best regards,