Strava Features Chat

I joined the free trial and I canceled it but after the trial it charged my card I want a refund now please

Hi everyone,I recently encountered an issue with my Strava account. I followed a large number of athletes in a short period of time, and it seems that Strava flagged this behavior as spam. As a result, my ability to follow other users has been temporarily blocked. I'm a genuine user who simply enjoys connecting with and supporting fellow athletes, not a spammer. If anyone has experienced this before or knows how to resolve it, I would really appreciate your help or advice. Thank you!

Try as I might I can’t seem to suss out the path I have to follow that’d bring me to a ‘delete these pics’ button. Seems like it should be in Profile, but for the life of me I’m just not there yet.I managed earlier in the week to stumble onto it, as much for adding an avatar image as to show some scenes from activities I’ve engaged in. Now it’s time to clear out some space, but I can’t find my way back to where that can be accomplished.Any/all appropriate suggestions welcome, thanks!

This is an Android bug.  Repro steps:Scenario 1: Create an activity (either through syncing from Garmin or manually) Tag someone in the post (e,g, “@Bob Smith”) Notice that a second or two afterwards the tagged person’s first name disappears (so just “Smith” is shown) and if you are still typing, the cursor often jumps around. It’s unclear at this point if the person is actually tagged or not.Scenario 2:Same as above, but in the comment section of a post instead of post descriptionRepro rate: 100%

To my surprise I have a difficult hill climb.  The Hill is Challenging for All activities.. Walk, Run, or Ride.Why is something so simple not available in Strava yet.  I created the segment in a Walk, but can’t track the segment in a public segment.  Is there a link I can submit my feedback.. Thank you, Scott.

Dear Strava Support Team, I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed.  I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days.  Here are some details that may help you trace my account: Amount charged: Rp 609,390.00 Device used: Android  I would like to ask the Strava team to help me: 1. Cancel the active subscription. 2. Review this case and support the refund so that my funds can be returned.  Please contact me if you need additional information. Thank you for your attention and assistance.  Best regards, Andi muhammad fachreza nindra

I have a back up android phone (no sim) that I like too use as an off line map on gravel rides.I used to have my downloaded routes (using wifi) with global heatmap and the back-to-facing-north compass-button. I would combine it with a “real compass to check if I was on the path, that I thought, and if I lost my way or got uncertain the heatmap helped a lot to read the layout of paths in forests so that I could identify my location and get back on track. Same features were useful if I changed plans and wanted to ride an improvised route.This doesn't appear to work as well as it did some time ago:one thing: The compass-button has disappeared (there's a separate topic that goes two months back). It's critical” to know north on the map, and since it rotates quite easily...I don't have to explain.another thing: a week ago or so when I accessed my downloaded maps off line the heatmap wasn't with it any longer. That was dissapointing. I found a workaround, still

HelpI have been using strava for creating my routes for years, but recently paths that have always been recognised I am no longer able to use, it won't even let me run through a park!I know I can make it work if I login on a web browser but that is not convenient, it was a bit of a nuisance beforehand on the odd path but now it is so many paths it has made the route planning unusable.Has this been recognised by Strava? Or shall I give up now and find a new route planner?ThanksKaty 

A week ago while cycling it would show average speed, current speed, time elapsed, distance elapsed, and heart rate all at once very legibly. Now it flip flops between average and current speed when you’re paused or mid ride, and shows only distance and time elapsed along with the changing speed metric. I understand maybe some people prefer this, but maybe you could just make this optional? I want to revert back to the UI from a week ago.

Hi! I just bought a strava premium subscription in the understanding that I would be able to see my current running pace (rather than the average) as I am training with intervals in specific paces. Yet, I cannot seem to find this feature. Can anyone help me with this? :) 

On the sharing page, the format of my transparent image has always been different with others - no sports icon before (i.e. run, bike), and NOW:Now I just updated into the latest version, still no sports icon, and there’s one new item which doesn’t make sense at all added -  a “Carbon Saved 0.00 kg CO2” displayed on the page.(I didn’t choose anything on “Type of Ride”, not “Commute” either)Please see the attached screen shot. Does anyone know how to solve it (1. how to have the sports icon, 2. how to remove the Carbon Saved info)? 

When I want to share an activity, the statistics show the carbon saved instead of the elevation gain.I have commute turned off

Hi, i am using the new Strava template with transparent background for my bike ride, which so far were showing kilometer, Time, and positive elevation but my last few bike ride were only showing Time, kilometer, and CO2 saved (which always shows as 0 btw) i didnt change any thing in the settings, ils only on my 3 last bike ride i see the same data as before on the activity, but not on the template with transparent background (first one you see when you click share)

There still seem to be a few glitches with the revised Segment creation tool that was released a few weeks ago.  I recently realised that a Segment I created a while ago would be better if it was slightly shorter (the finish was a bit too close to an obstacle).  I therefore tried to edit it to reduce the length by about 10 metres (the length is about 600 m).  When I tried to save it I got an error saying it was too similar to an existing Segment and so would not be saved.  I don’t think there are any other similar Segments so I think the problem is that it was too similar to the original version before I started editing it 🤦‍♂️.  Hence the question - how should I make small changes to existing Segments ?  I suppose one way would be to delete the Segment and create a new version from scratch (I don’t know how I would find the Activity the original was created from, and it may have been deleted).While on the subject, could someone PLEASE reinstate the functionality that the Seg

I am a Strava subscriber. My connected followers have their power curve and power charts displayed in their Strava app. Also displays under results. I am not able to see this under my profile, only estimated power zones (which has always been there).Is the additional power curve graph and new power results a new feature? How do I enable? I have my bike weight and body weight configured - still nothing.

Why isn't there an option to see all my saved routes on the map at once? Since the map can show multiple nearby routes that are "powered by community data," then why isn't there a way to show just my routes? I don't want to have to go to my saved list and click individually for that single route to show on the map. I want a visual showing all of them.

I loved the sharing feature, but for cycling it now replaced altitude with "co2 saved". Seriously?!? I thought this was simply a fitness app, I do sports for my personal health ...Please let users choose the old vs new one (e.g. with a new "road cycling" sport)

Waiting for over a week now. No response from Strava support. Unable to add myself to a Family Subscription plan. 

Hey friends! I own a club/group on Strava to keep track of my athletes runs, but recently the button to look at the activities of the group is gone and was replaced with “event insights”. I haven’t changed any settings for anything to be different and would just like some help so I can see the activities in my group again please.

I ride walk and play tennis all of which I am able to record on my strava. Why then is Tennis not listed in any of the challenges as an included sport?

Some of my rides for 2023 (starting in July) have been marked as ridden with a bike I didn't acquire until Christmas 2023 !Bike 'Vitus' shows about 1200 km for that year, and a total of 6,013 km for all time. The bike is an e-bike so I can also read the mileage from its computer : 4838 km.These rides in 2023 were allocated to my other bikes bikes  'Scotty' and ‘Galaxy’ at the time.I know that I can go back and edit these rides (there are 25 of them) but I’m wondering what is the point of registering a ride against a bike if it’s nott going to be stored correctly in the database.

I’m quite an experienced Strava user having done about 1200 bike rides over the last 7 years.  I’m aware of the feature that auto-excludes Efforts that are considered infeasible, however, up to now I have not knowingly been affected by it.  I just noticed that in an Activity in April 2024 the first 4 Segments in a ride had been auto-excluded.  I looked at an analysis of the data and it did indeed show an infeasible speed over a short section - from 14 mph to 42 mph and back to 14 mph in about 4 seconds.  This occurred between about 0.08 and 0.13 miles into the Activity (close to home !).  The first 2 Segments included this range and so were reasonably excluded.  However the 3rd Segment started at about 0.26 miles and the 4th Segment to be excluded didn’t start until about 0.57 miles, well beyond the very short GPS anomaly.  Hence I’m wondering why the auto-exclude algorithm would exclude all 4 of these Segments ?  Does it need some tuning to minimise unnecessary auto-flagging of “go

Please provide a SORT OPTION for My Strava Segments. Having over 500 segments managing them is a nightmare, especially when Garmin limits the number to 100 (Garmin says it is Strava that is the problem here). Rather than indulging in AI gimmickry (that mainly describes the obvious and is therefore of little use), please sort out the (easy) basics first..

How long does it usually take for Strava support to respond?

 I don't understand why Strava continues to have points where it gets bad GPS data and suddenly jumps your location by a mile and then back to the correct position.   If I'm walking clearly this isn't possible. It seems it should be pretty easy to programmatically detect these outliers and remove them.