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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,519 Topics
  • 6,116 Replies
1519 Topics
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Daithi0Hub Starter
asked in Strava Features Chat
Uploading routes

HelloI am trying to upload routes for an event I am doing next month. I have uploaded the gps files for 5 of the 7 routes but I am now getting a message "sorry there was a problem processing this request. Please try importing your file again or try another file". I have tried a number of times and tried different files but no look. Can someone help?Daithi

82
Scout
Community Manager
5 months ago
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Fred73Hub Starter
asked in Strava Features Chat
Goal yearly KMs don't match activity feed yearly KMs

Hi,I'm using Strava for cyling, feeding Strava from my Wahoo Roam 2.When I add up my yearly KMs from the activity feed vs what I see in my yearly goal total KMs, the KMs show in goals are higher by 75 to 100 KMs, it changes everytime do a ride, as I am now checking everytime.Any reason these don't match and Is there something I can do to fix this issue ?Thanks,Fred 

141
Scout
Community Manager
5 months ago
K
kimberlyvpHub Rookie
asked in Strava Features Chat
How to stop getting emails when commenting on others activities

Copied this from previous post where no solution was given. I am having same problem and DO NOT want to get emails every time someone else comments on the same activity I have commented on. Strava: please fix your problem with this!!!Every time I comment on a notable activity (such as a race) of another Strava user, my email inbox get flooded with comments from other users on the same activity, most of whom I don't know and completely uninterested in their comments. Most of these comments are simple congratulations.Is there any way to stop that? I have already unchecked a corresponding option for a push notification, but I still get emails. For example, after yesterday's race, in which I also participated, I received at least 20 such emails about someone who I don't know commenting on another person's race.   0 Kudos Reply  

393
Scout
Community Manager
5 months ago
T
TimP1Hub Rookie
asked in Strava Features Chat
I have changed age group but Strava does not recognise it

Hi there,  I just realised that I turned 65 last October, but none of my efforts show up when I filter by the 65 - 74 age group.  On a ride I did at the weekend, all segments that I am shown as having completed show me as placing "-/123" (for example) in the 65-69 age group and I do not appear in the full filtered listing.  I have double checked that the correct d.o.b is entered on my settings.The same is true for other rides I have completed since my birthday, well those I have checked.

223
Scout
Community Manager
5 months ago
S
SheilaHub Starter
asked in Strava Features Chat
Following People I Didn't Request

Strava has me following people I didn't follow / request. When I delete them it deletes someone I actually do follow. It's like it's mixed up names or something. I deleted everyone I follow and then added back those I want to follow but it followed people I didn't add again and not all those i did add. Been on Strava for 7 years, never happened before

122
Scout
Community Manager
5 months ago
Marya
Community Manager
MaryaCommunity Manager
asked in Strava Features Chat
Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value most about Strava maps and routes, how and when you use them, and why you choose Strava Maps over alternatives.  By sharing your maps experience you help us understand what matters to users like you, so we can keep building the features that help you explore your world. You might even inspire someone else in your community to use maps in a way they’d never imagined. Go you! And as a bonus, by leaving your response you’ll even have the chance to win 1-year of free Strava subscription*. -- *Limited to US only. Must answer the prompt “Tell us what you value most about Strava maps and routes, how and when you use them, and why you choose Strava Maps over alternatives.”  Winner will receive a code for a 1-year subscription. If you pur

138
Scout
Community Manager
5 months ago
M
MdshamiltonHub Rookie
asked in Strava Features Chat
Merging Apple Watch heart rate data with Wahoo bike data

I use a Wahoo Roam bike satnav to accurately track my route, gears, cadence, speed etc which I then upload to Strava. I also wear an Apple Watch to track my heart rate. Is there some way to merge specific data points in Strava? What I’d like to do is to enhance my Wahoo route upload with my Apple heart rate data - but avoid double counting the speed and other data that the Apple Watch tracks. 

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Jane
Community Manager
5 months ago
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MilenaHub Starter
asked in Strava Features Chat
Fitness Age BMI Recommendations

 Not sure where is the best place to log it. I only start using Garmin this week, so not sure if it’s something that’s going to correct itself. Under my fitness age I have a recommendation to lower my BMI from 20.5 to 22.7.

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Jan_Mantau
Superuser
5 months ago
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MMenonHub Starter
asked in Strava Features Chat
Club overview text cut off

   The iPhone app doesn’t you read the full group description. Idk if that is just a bug or something that has been missed. 

34
Scout
Community Manager
5 months ago
Shant
ShantHub Adventurer
asked in Strava Features Chat
Ads vs. Subscriptions

Hi Strava Team,Why not offer users a choice between a free version (with ads) vs. a paid subscription (no ads) like Spotify/YouTube?I want to share this in order to start a conversation and see what the community and Strava think. This is coming from a place of trying to find common interests among the users and Strava. I read the clarification this weekend and understand that the price increase is necessary due to the cost of running the service with more activities, data uploads, and the increase in users.This is important because:Users want to save money during an economic downturn, but do not want to lose Strava and previously free services (like Year-in-Review & Leadership Board) that used to be available to them.Strava needs to generate money as a business to process all of the data being uploaded in order to stay free. Strava cannot be "free" forever without more money. Free service (with ads) is basically like the free version of Spotify/Y

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N
5 months ago
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FZXHub Rookie
posted in Strava Features Chat
Viewing Denied Follow Requests

Is there a way to see follow requests .. in particular of athletes who have requested to follow you, but you have denied and blocked them.…or do I have to contact the support team to get this. Thanks 

633
Scout
Community Manager
5 months ago
T
tobias_heiligHub Rookie
posted in Strava Features Chat
[KNOWN ISSUE] Unmuting muted activities on the web doesn't work.

Bug: Unmuting muted activities on the web doesn't work. After saving, the activity remains muted. Workaround: Unmute the activity in the app.

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5 months ago
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PauloHub Starter
asked in Strava Features Chat
Estou sem suporte algum no STRAVA / I have no support on STRAVA

Migrated Content

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Scout
Community Manager
5 months ago
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CarlosCHub Rookie
asked in Strava Features Chat
Cancellation for incorrect payment

Good afternoon, I cancelled my auto subscription for the student plan a few months ago. The regulations say that we have to request a refund within 7 days (I have put 2 tickets in the last week with no replies as it went through on the 19th and is now the 25th) , I need a refund for the amount on my card account, could you please refund it? I'm not sure why it went through as I had already cancelled, but not just that it charged me through at full price rather than student discount which is even weirder. Thank you  Add tags

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C
5 months ago
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SnaderHub Rookie
asked in Strava Features Chat
Elevation overlaps all other data graphs (speed, heartrate, power etc)

On Strava App, the elevation does overlap speed, heartrate etc, while elevation was alwys in the background of all other graphs.I have not found any setting both in the Strava App or -webversion.Anyone ? 

51
Bryant
Community Manager
5 months ago
R
RustyShacklfordHub Rookie
asked in Strava Features Chat
Activity (hike) is not matching with a route

I have recorded an activity (a hike) but it's not showing the matching segments or route that is already listed in Strava.This was a hike around Unicoi Lake, which is part of the Unicoi Park in Helen, Georgia. This trail/loop is already showing in the Strava app as a route. But for some reason, in my activity it isn't showing the route or any of the segments. Also, when you look at the route history (of those that have completed this route) it doesn't show me as completing it. For example, I completed this route on June 19, 2024, but when you look at the activity for the route it shows the most recent activity on June 13, 2024.This is the route showing in app This is my activityDo I need to do something to get the route & segments to register or am I missing something?

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R
5 months ago
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CLawtonHub Starter
asked in Strava Features Chat
Strava Club

Hi,I’m a member of the Newton Road Runners Strava club and we are having problems with runs uploading to the leaderboard. I had one on Monday night and another member lose about 70 miles last week. Can you assist with this please 

01
Scout
Community Manager
5 months ago
C
chucklundHub Rookie
posted in Strava Features Chat
What happened to the calorie counting algorithm since 2023?

In 2022 and 2023, my bike rides pretty much were consistent in showing calories that correlated with my measured calorie workouts at home. Now, in 2024, all rides, which are monitored in my phone app, show 25% lower calculated calories!

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C
5 months ago
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Ale67Hub Rookie
asked in Strava Features Chat
(Known Issue) Global Heat Map disappears when Offline

Hi, I have a free version of Stava that I use with a Samsung S8. In the past few weeks I noticed that the Global Heat map disappears when if I'm off line. This is a problem when I ride my MTB on new trails, in the middle of nowhere. Before I was be able to see the Global heatmap both on line and off line.  HELP!!!

263
A
5 months ago
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SkiStraHub Starter
asked in Strava Features Chat
Calories discrepancy

I'm sure this has been discussed before, but I continue to be baffled by virtually identical workouts (some, such as those represented by the two screen caps here) giving wildly divergent calorie readings. Any clues? did Strava radically adjust their algorithm between September of 2021 and August 2023, because I've got 2 1/2 times the calories for an identical rollerski run. What gives?!?

263
W
5 months ago
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ValentinoHub Rookie
asked in Strava Features Chat
Problem in route creation

Creating a route (run and bike) among one of the most popular running routes in Amsterdam causes this problem.Instead of going straight under the bridge, Strava creates a 5k detour. By creating the route manually, forcing the route still leads to this error. Google maps coordinates: 52.33305552269576, 4.8981445885648185Would be great if this can be fixed.

53
Jan_Mantau
Superuser
5 months ago
T
TF1Hub Starter
asked in Strava Features Chat
Community Photos appearing in my personal heatmap

I've noticed community photos appearing by default in my personal heatmap, with no way of turning them off. Include them in the Global heatmap but I don't need to see them in my personal heatmap. Thanks.

113
I
6 months ago
O
OlanHub Rookie
posted in Strava Features Chat
Problems with overlap

Hi!why is the elevation noe suddenly hiding my heart rate ? It was’nt like this before

02
S
6 months ago
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Remans99Hub Starter
asked in Strava Features Chat
Cancel open meditation app??

Hi allI booked an abonnement for the O P E N meditation app together with strava. I donr have a laptop and the app is only available for iphones I really want to cancel this but can't find the place where to cancel. Someone can help me ? Thanks a lot Bram

132
L
6 months ago
S
Shel1Hub Rookie
asked in Strava Features Chat
Heat Map Inconsistent

My own heat map doesn‘t include certain bicycle rides, some of which are my longest in distance and elevation. I can see some on the heat map when I select all activities, but most I can't. I've changed the privacy settings, time/date, ride details, even got premium and still can't see certain rides. I went to show a friend all the areas I've bike and noticed they were not present. One route I went on for 3 days in a row and the second one is randomly not visible on my heat map. I've noticed previous discussions about this, but haven't heard of an update in a few months.

23
A
6 months ago

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