Strava Features Chat

I've noticed a significant change in the mobile app's performance since the latest updates to its layout. Whenever I click on the Notifications button, it takes about 10 seconds for the messages to load, whereas previously, they would load instantly. I'm not sure if this is a bug or something that could be improved, but the delay is quite noticeable and affects the overall user experience.

Hello,after repeated evasive replies from support, I'm trying my luck here. I'm having a problem creating Routes from Activities. Or in general, if I create a Route on any course there are always less segments attached to this Route than there are available when riding the course.For example I use this activity https://www.strava.com/activities/9052590815 with 11 segments. If I create Route out of this activity there are only 3 segments attached to that Route as seen here: https://www.strava.com/routes/3113035808400641468.Since for Live Segments feature used on Garmin devices the Route must be created in Strava and all segments must be packed together with the Route to actually work correctly, this bug makes this feature almost useless. I definitely cannot be the only one struggling with this. Any suggestion or ETA would be great either from Strava or from the community.Thanks in advance for the advice and discussions.

The transparent image within the Share option is not getting populated properly. I have attached the screenshot indicating how the numbers are getting cropped. I am using Samsung S21 FE. One UI 6.1. Android version 14. Please can I request you to check and fix the issue or suggest me a workaround.

Hello all. Just wondering if anyone has had any luck in getting hold of Strava support before? I've been trying for sometime on and off to speak to someone other than the virtual assistant which has been no help at all. I closed an old email account which is linked to my Strava. I've asked Strava to update my new email but it never happens or they said they sent an email to my closed email to change it ! All I want is my Strava to be updated with my new email. If I create a new account I'll loose all my data. Bit technical but if anyone has any ideas DM me ! Can't find useable helpline number. I don't remember my password. Been trying for months to update my email and reset my password. Very frustrating 

I would like to have opportunity to see a few type of heatmaps together during Create a Route. Can you add more option under Heatmaps>Global Heatmap>Settings>Sports types to choice by user which types of sports I want to see in heatmaps during Create Route? I want to see for example: Run,Walk,Trial Run,Hike,Mountain Bike Ride,Gravel Ride,E-Bike Ride,E-Mountain Bike Ride (without the rest like Road Bike).

Hi Guys,A friend of mine has the Strava app, and for her the average speed is displayed in hundredths, whereas for me, it’s in tenths. We are both free users, and haven’t been able to find anything where this can be set. I would very much like to have the speed in hundredths too, if possible. Is there a way of setting this?My second question is that right now, it’s showing live speed instead of average. I’ve read that this is because the free subscription preview is active. Is there any way to end the preview early, so that I can get average speed back?Thanks, Harry

Can anyone enlighten me as to why the  flyby page isn’t loading on my account. I’ve tried firefox, chrome and the microsoft one and also on different pc’s but it’s always the same. I’mat a loss. Here’s the screen I get. 

With Garmin and other watches, there are ‘track run’ modes that calculate the distance of an activity based on the number of laps of an athletics track, rather than directly from the GNSS trace. This results with an activity distance that precisely relates to the distance of the effort. However, when that activity is uploaded to Strava, I’ve found that Strava’s own distance-calculating algorithms are applied and the distance comes up short (eg: 5000 m track run came out as 4999 m) This is problematic as the ‘true’ distance is likely to be a ‘best effort’ distance, so losing any amount may result in a new best effort performance being overlooked (fortunately not the case in my example).My suggestion: if the uploaded activity is a track run, do not apply smoothing distance algorithms and retain the original distance value.

When you select a specific sport for your heatmap on the maps tab, that carries over to an activity of another sport despite what the label says. The map tab is acting as a master switch. I had my map set to walk activities only: Then opened an athlete's ride which still shows my walking activities while claiming ride:For comparison this is some of my ride heatmap in the area:If a user wants to change which activities' heats are displayed, they have to back all the way out to the main map to change it. It would be ideal if loading activities automatically selected the appropriate heatmap type and I assume this behavior is unintentional. 

I would like a feature that allows me to propose a ride to everyone or a small group to do together with some basic information such as: planned route, meeting place, time, maximum number of participants, level. Users who live or are in the area of the planned meeting point should receive a notification and be able to propose themselves to join the tour. The organiser should be notified of participants, and the possibility to register should stop when the maximum number of participants is reached.The organiser should be informed about the participants.

Hello,I created a Group Challenge for my company (from April 24 to May 25), but I’m having trouble sharing it. When I try to invite participants, I only see the option to invite my followers — there is no visible option to copy or share a link.I’d like to share this challenge more broadly within my organization, but I can’t find a way to get a public or sharable link.What would you suggest? Thanks in advance for your help!

My activity data is not entered into the Starava application, while it is recorded in my watch application. Please help. 

I am a wheelchair user, but can run using a running frame. Strava does not give Framerunning as an activity to choose from, even though there are more and more people practicing this sport. Today all of a sudden Strava is telling me there is a problem with my activity and I have too choose another sport. I could choose cycling, the frame has wheels, however the frame allows me to run. And there are still runners that run faster than I do. I don’t want to get this error with each activity.,,, how do I resolve this when Strava doesn’t want to recognize the actual sport I practice?

Did a 11 min eliptical today but only got credit for the last minute and change because of moving time. Of course my gps didn’t change, it’s an eliptical 

I like using the mobile app to track my training and actual performance, but would prefer not to have the new performance predictions showing up as they are orthogonal to what I would like to use Strava for. Where in the app can I opt to hide or remove these predictions? I gather from this site that one way is to stop subscribing, but was wondering if there was another way?

Hi there,This is my first post here. I just realised that Rouwy users are now able to be ranked in KOM leaderboards.And, well… My hometown is home of two cobble sectors of Paris-Roubaix (four and five-stars respectively). I was a bit surprised to see that some “random” user of Rouwy was claiming KOM on the combined segment of the hardest of them two and the next cobble sector over Tadej Pogacar 🙃. And the same user was quite high in the classification on the four-star one. Power outputs (for the ones available) being quite far the ones from the first pros.I mean, yes, Rouwy *might* be accurate on asphalt, but on cobbles, I highly doubt it.I fear that this might alter the sincerity of the KOM leaderboards.Cheers ! 

There appears to be a bug in Strava. I am currently showing twice on three separate all time  segment leaderboards. One example shown below. I have the CR from 2022, rode the segment again last week and I now show 3rd as well. The CR has also disappeared from my KOM list, with it now showing me in 3rd. A rider should never appear twice in the leaderboard, only your best effort. I have tried refreshing the segment results with no success. Any ideas and has anyone else had the same problem?  

I requested my archives 2 days ago, I didn't get them.Last week I requested my archives but some runs weren't there and when I tried to upload to Coros, it failed multiple times.

My club is not allow my account as admin to make posts.  Please help asap!!  My club link is as follows …https://www.strava.com/clubs/hbreakerzMy profile account is as follows …https://www.strava.com/athletes/70334554

I noticed regular posts are allowed to have links now, but this is still unavailable for posting in groups- why?

Hi all, Apologies if this was answered before (if it was, I couldn’t find it...) Scenario: I record with Strava, and sync to Samsung Health. While in Strava the heart rate data is reflected properly (HR track, avg and max), in Samsung Health I get the HR track, but avg and max are zero. Is it Strava API issue, or Samsung’s? Thanks,Alex

Hello,I have a garmin 830 paired with a Pioneer dual power meter. I have noticed there is a discrepancy in power data on garmin connect and strava. My strava gives me a much lower power average. I have not changed any data on my bike or profile. Do I need to subscribe to premium to get true power readings?

When I click the “Laps” tab for activities at present, I get interminable wait with no results at all being displayed. This is for runs that I know have many laps.

Hi,  Since a week I’m using a Garmin Fenix 7x for tracking my runs: it is connected to my Strava so runs will immediately upload to my strata profile and feed: awesome, but:In my run-details I can see everything except; Hart rate info + Zone info. Although on my watch I can have a full insight, this information is not sync to the run after uploaded.What do i miss? I tried all different steps to fix this:Visibility of hartrate is enabled (In privacy settings) Q&A of other help info site’s as said, strava is connected to GarminConnectPlease help :) Thanks! 

Where can I ask if Strava can create a Racewalk category for activities? Race Walking has been an Olympic event since 1904 and while the numbers aren't huge, I think there might be enough of us to warrant a category. New York area has about 700 hard core Race Walkers that race but there are 34,000 that say they use Race Walking for fitness.  We often use "run" but then we look like slow runners if we post. And some of us use "walk" for a more casual walk. Sorry if this is not the right place to ask, please direct me.Thank you.