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Request for Refund - Accidental Subscription Charg

  • August 15, 2025
  • 1 reply
  • 19 views
S

Hello Strava, As of August 15, 2025 at exactly 11:01PM my E-Wallet(GCash) have been accidentally charged for ₱1,500.00. As I have forgotten to cancel my subscription beforehand therefore I politely ask for a refund.

Here is proof

Thank you.

1 reply

Marya
Community Manager
Forum|alt.badge.img+22
  • MaryaCommunity Manager
  • Community Manager
  • 587 replies
  • August 15, 2025

Hi ​@Spidey, please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process


 

Marya | STRAVA | Community Hub team


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