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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,295 Topics
  • 9,422 Replies
2295 Topics
I
Ian11Hub Powerhouse
posted in Strava Features Chat
Minimum Segment length ?

I noticed that someone recently asked that the minimum length of mountain bike Segments be decreased and the post was quickly archived by an admin on the basis that reverting Strava changes could not be discussed.I have some sympathy for the poster - I was also somewhat frustrated by the recent increase in minimum length of bike Segments from 300m to 500m.  In my area there has been some good competition over Segments about 400 to 450m in length but such Segments can no longer be created or edited (the change happened as I was working on a new Segment of about 450m - it now finishes closer to a T junction than I would like but editing is no longer possible).I don't remember seeing any requests from Strava users for such a change in the previous Strava Support forums so I wonder if someone at Strava could give some background to their reasons for making the change and their methodologies for determining minimum Segment lengths for each Activity type ?  Clearly measurement accu

59157
Z
Jana_S
Superuser
Jana_SSuperuser
posted in Strava Features Chat
Bug: can't view a Club in a mobile browser

Steps to reproduce: iOS, Chrome mobile browser log into your Strava account  top-right corner menu > Clubs tap any of the clubs from the list expected result: club page opens actual result: immediately after the club page loads, it redirects you as if you weren't logged in (message "Want to run with us? Download Strava to connect with athletes in this club and track your workouts, races and adventures.” and the orange "Join Strava” button)notes:reproducible with any club (both those that I own or don't) reproducible also with Safari it’s not actually logging me out, when I go back to the dashboard I can browse my timeline etc; it rather seems that the Club landing page somehow doesn't recognise that the user is logged in

211
Jana_S
Superuser
A
alex dravesHub Starter
posted in Strava Features Chat
what are these weird heatmap anomalies?

I noticed in the global heatmap in new york city, if you set the sports to “all sports” there weird squares all over the place. they are especially prominent if you set it specifically to “all cycle sports” or just “ride” only. they are perfectly north-south oriented, and are 0.25x0.25 miles (or 1 mile in circumference)it does not take much to tell that there are no such routes that exist in the city. so what causes these? I’m also wondering if it’s just on my side.. 

1565
A
Superuser
Y
Yurii MHub Starter
asked in Strava Features Chat
Audio cues don't work

During a riding audio cues (start, stop, pause) do not sound. Audio cues are enabled in the settings.Android. Samsung.How to fix it?

1631
Kimberly22
mirza_med
mirza_medHub Rookie
asked in Strava Features Chat
Route Builder is glitching. Waypoints keep getting stuck or ghost randomly. Constant Error Codes.. HELP

Below is a screenshot of random ghost waypoints that I yoinked off the route trying to reroute…  What am I doing wrong? I’ve been making maps for 9 years already using this editor and I never ran into this issue..      

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mirza_med
C
ChristianBeeHub Rookie
asked in Strava Features Chat
adding waypoints to a map I’m editing

Saved a friend’s bike map. I want to change a few of the roads he chose along the way, so I chose to edit a copy of his map. I can change the starting point easily enough, but I can’t seem to add new waypoints along the way in order to change the route.Is there a way to do that?

1411
Bryant
Community Manager
R
Ragin-Cajun-67Hub Starter
asked in Strava Features Chat
inteeminable iOS restart after interruption of long recorded ride

I was recording a long distance ride when my iPhone died. Restarted iPhone after recharge. Restarted Strava to see if my recording had been lost, but all I get is the spinning wheel and app unlocked up. I don’t want to lose the recording progress that I’d made before the power disruption. 

1251
Bryant
Community Manager
H
HenryAHub Starter
asked in Strava Features Chat
Analysis graph isn't respecting temperature settings

I’ve got Strava set up to use Celsius in the interface settings, and it shows up in the ride summary, however when I go to the “Analysis” tab the graph is all in Fahrenheit. Not sure if this is a bug or just a limitation right now. Attached some images below, both items are the same ride.Setting value of “Celsius”Summary showing CGraph showing F 

211
Bryant
Community Manager
E
ErlandHub Starter
asked in Strava Features Chat
Missing Type of activity = Race for vitual rides

A lot of people use t.ex. Zwift both for training and races. It should be possible e to set the type of activity to "Race" for virtual rides too. Looking at my Monthly fitness, it's not possible to get a good view on how the race period affected my fitness. 

251
Jana_S
Superuser
S
samir_pHub Starter
asked in Strava Features Chat
Consistency Challenge for a Club

Is there a option where i can create a consistency challenge. For eg, I want the group to be phycially active for 21 out of 30 days in month for a minimum of 30 days. I do not see an option to create this type of challenge even though i have a strava subscription.Is that correct or am i missing somthing. Second if I am able to create a challenge how do i invite the whole group instead of sending it individually to each member? Can someone guide if if this is possible and how to achieve it.?DO we need any third party plug ins to do this?

271
Jana_S
Superuser
B
Bob_RowdenHub Rookie
posted in Strava Features Chat
How long does a Bulk Export take?

I submitted my request to download my data yesterday about 24 hours ago and I still have not received my link to download my data 😥Does anyone have any idea how long this takes?I think I did it about a year ago and it was within a few minutes. Thanks.

1025
Lola
T
TJKnightLAHub Rookie
asked in Strava Features Chat
activity set to everyone but atill not showing ip in anyone else’s feed

My activity is set to public/everyone but is not showing up in anyone else’s feed.https://strava.app.link/Kpi2fD0wLRb  

192
T
P
Pol.mHub Starter
asked in Strava Features Chat
Strava muddled

I am baffled 😯 by Strava at the moment and a little disappointed 😔 to. I couldn’t get Zwift &Strava to link ended up doing the manual route. Deleted Strava and Zwift several times etc etc etc. yesterday did a 5km ride to see if anyone from Strava had waved a magic 🪄 and responded to one of the several tickets I have sent in. No luck and no sync 😖 i then did a 20km and i could not believe my  👀s it synced with Zwift. So I added some photos and made a comment uploaded it and appears for a moment then I can’t see it again on the page where my followers are my followers can see it because they are giving me kudos. After a while I opened Strava again and it is now on the you list of activities but still not visible to me on the open page with followers. Grrrr

251
Bryant
Community Manager
V
vuatteHub Starter
asked in Strava Features Chat
(RESOLVED) Routes Bug

It seems like saving routes isn't working. The route is created but then does not appear in the route list

18817
J
D
dkcHub Rookie
asked in Strava Features Chat
Show resting or stops on a ride (activity)

I am interested in analysing my stops post ride. I would like to see where I rested on an activity (this affects your efficiency percentage on long rides such as Audaxes, i.e. ride time vs rest time) This can be where the stop was more than 1 minute no power or cadence registered speed below 3km per hour (in case of a wandering GPS) Ideally this would show in a table (similar to the existing Laps table) showing the rest start time (time of day and ride time) rest time the end time for each extended stop Even better if you could show these as locations on the activity map Many thanks for reading and hopefully upvoting this idea.

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D
G
Grant79Hub Starter
asked in Strava Features Chat
Why is my starva time, pace and distance so different?

I ran my longest run this morning of 6.01 Miles. Garmin also noted it was my PR in the 5K but when it uploaded to Strava, none of this was recognized and the overall time, distance and pace are so different? 

617110
P
G
GlcorreiaHub Starter
asked in Strava Features Chat
Heart Rate Audio Cues iWatch SE not showing

I’m trying to use strava audio queues from my apple watch SE but I only have pace and distance audio queues in the run options. I gave all permissions regarding heart rate. All my runs have heart rate charts and everything, its just not showing up as an option for audio cues. (Fitness and motion is on and all that). Is there a fix to this? I have a premium subscription as well.

501
Jana_S
Superuser
A
AnimalHub Rookie
asked in Strava Features Chat
Strava pauses and does not resume if you tale photos

50km ride with only 11k logged I stopped to take a photo from the lock screen and I forgot that THIS always happens so I lost most of my 50km ride. I’m pissed because I really pushed on to try to test my form in the last 15km and they were just not recorded,I’ve lost LOADS of training rides like this. Can you not fix it?I’m a software developer. Do you need a little help? 

2323
Bryant
Community Manager
P
PaulB1967Hub Starter
asked in Strava Features Chat
How do you keep the screen on using Wear OS ?

I am trying to use the strava app on a pixel watch 2. But the screen goes off after a few seconds on the watch and I have to press the button to show the screen again.Its not really useable like that so is there any way to force the screen to stay on when using the watch app to record ?I already have Always On Display set to On

1131
Jana_S
Superuser
S
Scott.p33Hub Starter
asked in Strava Features Chat
collaboration with a new app

Is there anyway we can get workout the strong app to sync with strava? 

2651
Jana_S
Superuser
F
FarzinHub Starter
asked in Strava Features Chat
Getting server error in many parts of the app

Hi, I'm getting a server error in many parts of the app for instance:when trying to upgrade to premiumwhen trying to check the leaderboardwhen trying to select a route to follow and in many other parts I tried deleting app data and cache, logging out and restarting my phone. I even changed my Internet connection, nothing worked. I'm using a Galaxy S22 Ultra with One UI 6.1 and Android 14 

1581
Jana_S
Superuser
C
Cahya NugrahaHub Starter
asked in Strava Features Chat
[RESOLVED] Flyover Problem

why does this feature use standard maps? Usually it uses satellite maps. Is there a solution for this? 

59310
Jana_S
Superuser
A
ag1805xHub Starter
asked in Strava Features Chat
Save route as image from web

How to save route map from activity as image from the web browser version?

871
Kimberly22
M
maraval81Hub Starter
asked in Strava Features Chat
planification d'itinéraires

Bonjour, est il possible de savoir si la planification d'itinéraire de strava sera identique a celle de fatmap un jour???depuis l'arret de fatmap, il est difficile de creer un parcours aussi bien avec strava!!!!Sur fatmap on pouvait tracer sur une carte ign, en n'etant pas obligé de suivre une route, ou chemin.....on pouvait tracer en hors piste ou sur un chemin qui n'existe pas sur les cartes.…est ce que ces fonctionnalités seront un jour sur Strava version mobile????

81
Kimberly22
M
mvilviHub Rookie
asked in Strava Features Chat
why my strava app does not show the map of any activity of mine?

I'm a premium strava user and recently I can see my activity map when I open that activity. I can see the map in my feed but when I open it, map is no available.Also, when I try to see any other user that that day did the same segment, for example, strava app closes and it backs to the feed! Any idea? Thanks

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H

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