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I have had a ride unduely flagged almost a week ago and despite my ticket contesting it, nothing is happening. 

Is there an explanation for this ?
 

My ride includes my best performances on a high trafic segment for which I am now the KOM. I was very happy to manage to beat it three times that day until Strava (or a salty user) flagged it. 
Mistaking it for a motor vehicle is one thing I can somewhat understand but not leaving users, paying customers and platform contributors without answers.
If this is an automatic flag, customer support should treat it in priority, especially for premium users keeping the platform alive.

I would guess their first priority at the moment is to handle all the login problems, then some legal problems, refund problems and maybe after that come the “first world” problems like their AI made a wrong flagging (this was reported quite often).

Did you lookup the flagged activity in the web browser? In many cases there is an option to refuse the flag that doesn’t appear in the smartphone app.

I have never had the “Trust me it’s fine button” available when I get flagged. 
Don’t know why. 

At any rate, they need to get their AI shit together. Some ride I flagged was deemed fine while it’s some old dude with a 25kph average and a top speed of 90 kph on an uphill false-flat segment.
There are countless lightweight ways to remove these rides from leaderboards that are way less compute intensive and thus cheaper than AI but the seem desperate to hang onto that train, wherever it’s going...

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