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Question

Create Route issues

  • September 2, 2025
  • 2 replies
  • 31 views

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  • Hub Rookie
  • 1 reply

Since the latest app update the ‘create route’ section is unusable for me. I select the start point near my house and select the the next point about 100yds away and the map automatically moves my start point somewhere else that isn’t a public road and creates a route that isn’t correct. This happens all the time now and wasn’t an issue before. Is anyone else having this problem? [screenshots provided]

2 replies

Marya
Community Manager
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  • Community Manager
  • 587 replies
  • September 2, 2025

@DFay  Thanks for flagging! Just checked with our team and a fix was recently rolled out in the latest update. We recommend updating the app. If the issue still persists, please write in to us. 

Here’s how to submit a ticket if needed; If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Thanks!


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  • Author
  • Hub Rookie
  • 1 reply
  • September 3, 2025

Hi thanks for getting back to me, I checked my app updates and I already have the latest version of the app. I have tried using the desktop version of Strava and it is doing the same thing