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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,459 Topics
  • 5,920 Replies
1459 Topics
V
ValentinoHub Rookie
asked in Strava Features Chat
Problem in route creation

Creating a route (run and bike) among one of the most popular running routes in Amsterdam causes this problem.Instead of going straight under the bridge, Strava creates a 5k detour. By creating the route manually, forcing the route still leads to this error. Google maps coordinates: 52.33305552269576, 4.8981445885648185Would be great if this can be fixed.

23
V
4 months ago
T
TF1Hub Starter
asked in Strava Features Chat
Community Photos appearing in my personal heatmap

I've noticed community photos appearing by default in my personal heatmap, with no way of turning them off. Include them in the Global heatmap but I don't need to see them in my personal heatmap. Thanks.

93
T
4 months ago
O
OlanHub Rookie
posted in Strava Features Chat
Problems with overlap

Hi!why is the elevation noe suddenly hiding my heart rate ? It was’nt like this before

02
O
5 months ago
R
Remans99Hub Starter
asked in Strava Features Chat
Cancel open meditation app??

Hi allI booked an abonnement for the O P E N meditation app together with strava. I donr have a laptop and the app is only available for iphones I really want to cancel this but can't find the place where to cancel. Someone can help me ? Thanks a lot Bram

42
R
5 months ago
S
Shel1Hub Rookie
asked in Strava Features Chat
Heat Map Inconsistent

My own heat map doesn‘t include certain bicycle rides, some of which are my longest in distance and elevation. I can see some on the heat map when I select all activities, but most I can't. I've changed the privacy settings, time/date, ride details, even got premium and still can't see certain rides. I went to show a friend all the areas I've bike and noticed they were not present. One route I went on for 3 days in a row and the second one is randomly not visible on my heat map. I've noticed previous discussions about this, but haven't heard of an update in a few months.

13
S
5 months ago
W
wshaw312Hub Rookie
asked in Strava Features Chat
Downloaded routes not displaying

Hi, I have downloaded routes then when I open the app offline it just says "you don't have any routes downloaded for offline use. your saved routes will be visible once you're back online". I have tried uninstalling the app, powering off my phone then reinstalling the app but the issue still persists. Any suggestions please?

63
W
5 months ago
S
staffHub Starter
asked in Strava Features Chat
Route builder manual mode in iPhone app

Hi, is it possible to use manual mode when plotting a route in the iPhone app like you can using the website?  

164
S
5 months ago
K
KireHub Rookie
asked in Strava Features Chat
Lost access to my account

Hello All, I hope to get answer here because Strava Support does not answer.Yesterday evening I had a run and the activity did not log into strava, I proceeded to log out, and when I tried to log back in, it created a new blank account ON the same email. When I followed my main account (the one I had lost access to), I got a follow notification on the same mail that the new account was created on.Since then I have deleted the blank account, and after I tried logging in on the account I have had activity on, they still create new ones.THis is the 3rd account from the same mail. I have a race on Sunday and need help and strava support are not responding

17
K
5 months ago
K
KoningKosHub Starter
asked in Strava Features Chat
How to change emailadress

Hi all,I don't know where to put this question. So, here i go:So i want to buy Strava Premium. I bought for 70 euro's on Google Pay.What is didn't see, that my Google Pay and Strava-mail don't match.Now i got 70 euro's on a different mailadres and no Premium.Can i change the e-mailadres on strava what is connected to Google Pay or am i doomed to make a whole new strava account?  

01
K
5 months ago
M
meganmcmurray2Hub Starter
asked in Strava Features Chat
Strava Subscription

Hi,I recently downloaded the app and it has taken a years subscription out of my bank account but the app is still asking me to start a free trial and I have limited acccess to the app. Can someone please advise?

53
M
5 months ago
L
LkclelandHub Starter
asked in Strava Features Chat
Keep seeing the same posts from clubs and individuals

Apparently this was a bug that was "resolved" but it's not been as I keep seeing the same posts come up on my feed from clubs and individuals for weeks/months, even if I've given it kudos.Activities I'll see twice then never again.The park run record was broken at my local club and I saw the same post about it every day for two months. Now it's happening more and more as I've joined more clubs. Makes me want to leave them. As it's just dull scrolling the exact same content again and again every day.

91
L
5 months ago
K
KennyxHub Starter
asked in Strava Features Chat
Duplicate activity uploads sync issue

Due to occasional inaccuracies in altitude and dynamic data on my Apple Watch, I typically use both the Apple Watch Ultra and Coros watch connected to the Stryd running sensor during marathon runs. However, today I noticed that the data from the Coros watch for the Hong Kong Marathon is missing, and the Apple Watch data seems to be off by a few hundred meters. Additionally, Stryd is unable to sync heart rate data. How can I filter data from these three different auto-sync sources or manually retrieve the Coros data?

902
K
5 months ago
W
Woody57Hub Starter
asked in Strava Features Chat
Hidden start & end

Why has my Strava app started to hide the start & end of my activities. 

3154
W
5 months ago
R
robal1991Hub Rookie
asked in Strava Features Chat
Edit activity time/date

I cannot edit activity time/date. How can I do that?

453
R
5 months ago
A
alen8dHub Starter
asked in Strava Features Chat
Sport Direct 20x5 Chalenge - wrong calculation in percent of done work

Hello. I take part in chalenge run 5 days-20 minutes. I've run 4 days from 5 . And I see wrong result calculation in percent - 75 %. But there should be 80%. (In any case it's impossibile to have 75 % - there could be only 20/40/60/80/100 %) 

01
A
5 months ago
D
DanniHub Starter
asked in Strava Features Chat
Lost my subscription account

Hello! I recently got a new phone, and tried to login in to Strava. I now have a new account and lost my history. I also paid for the subscription and my new profile is telling me to upgrade. Can I have access to my original account that includes the premium subscription? Thank you so much for your support.

01
D
5 months ago
G
gamb12Hub Starter
asked in Strava Features Chat
Request: Privacy control on Kudos

I'd love it if only people I follow could Kudos my runs.Rather than locking my account down completely I'd rather just limit who can interact with my activities.Has this been requested before?

01
G
5 months ago
G
GVBHub Rookie
asked in Strava Features Chat
Challenge status

Hello, Can we have some kind of challenge status/progress display in the web application? If I recall right the smartphone app has (or had) this circular progress bar around the challenge icon.This appears to be missing on the web version. As I walk and cycle a lot there are a lot of challenges to attend to and opening each one to see if it completed or not is time consuming.  

24
G
5 months ago
S
szymon_sHub Starter
asked in Strava Features Chat
Problem: privacy of group activities

TLDR: allow athletes to be part of a group activity despite having their profiles private.According to Group Activities Privacy Controls FAQ: Set your Group Activity privacy controls to 'Everyone' if you don’t mind other athletes seeing you were part of a group. When you select Everyone:Any Strava athlete:Can see that you were part of a group.Can be matched to your activity.Can see that you were matched to their activity.Turns out, no matter if you set Group Activities to Everyone, if your Profile Page is set to Followers, only your followers will be able to see that you were part of a group.For instance, ifuser E has its Profile Page set to Everyoneuser F has its Profile Page set to Followersboth have their Group Activities set to Everyoneuser E and F do not follow each otheruser E and F train togetherCurrent behavior:E will not see F in its groupF will see E in its groupExpected behavior:Both E and F should see each other in the groupEven better:Followers of E and/or F

31
S
5 months ago
H
heidirose5Hub Starter
asked in Strava Features Chat
5 mile 50 minute run shows as ending 2 days in future

Used Strava for the first time today.  Ran 5 miles in around 50 minutes.  But in one area of the app it shows the run ending two days from now.  It uploaded to apple fitness and health which shows me as continually running every minute of the day.  Please help!

01
H
5 months ago
L
l309Hub Rookie
asked in Strava Features Chat
Photos on Personal Heat Map

I've just resubscribed, and I've found random photos appearing on my personal heat map. They are intrusive at best, and at worst actually obscure the route unless I zoom in really close. It's the most useful (to me) of the subscriber features. My own don't appear (I'm happy with with), but I don't want others there. How can I turn them off?

01
L
5 months ago
R
rosstannerHub Starter
asked in Strava Features Chat
Understanding AVG Pace

Recently been reviewing my avg pace stats on runs and am trying to understand why often my runs may show a pace of say 3:35m/km while the avg pace will show 7:22m/km. I have tried this several times and with others who did the same runs as me but their stats show as their run ave pace. i.e. if 3:35, show as 3:35. Any insights to understand how this feature works is appreciated. Thanks

51
R
5 months ago
S
shbyeager11Hub Starter
asked in Strava Features Chat
Club leaderboard data

I have a specific question regarding the data in leaderboards that I haven't gotten a clear answer on when searching.I have created a club for our XC team to track mileage.  Will data from their activities show on the leaderboard if they have their account set to private and their activities to followers only?  I currently am not following any of their accounts but runs are showing on the leaderboard so it would seem even with a private account, the data is recorded to the leaderboard.  Is this correct? No activities are showing on the activity feed which would seem to indicate they do not have their activity setting to public.

81
S
5 months ago
Sander11
Sander11Hub Climber
asked in Strava Features Chat
Not all best efforts are visible or do not update.

If I look at my personal records, I have only cycled distances of 80 kilometers/50 miles or more. The shorter distances are all 0 seconds. Of course I cycled these shorter distances, otherwise there would be no longer distances listed. In addition, these times, with the exception of the last 2 times, may not be correct at all. Either the hours are missing on the front or they are the times that should be displayed in the empty fields/for the shorter distancesAdding the “virtual ride” option would be nice. For example, the Stelvio is now considered my biggest climb, even though I have not cycled it in real life.In addition, I would like to mention that kilometers are displayed in 3 ways, such as 10k, 20km. (dott) and 40 km(Dutch Strava website)

13
Sander11
5 months ago
M
mbeemsterboerHub Rookie
asked in Strava Features Chat
Relative Effort Changed Based on Added Pace Zones, Not HR

I saw this recent post about someone's RE score changing because they updated their heart rate zones. I have a similar problem, but I did not change my HR values. Instead, I added a Pace Zone based on a recent 10k race result. You can see in the individual activities which ones were before I added this zone because the Pace Zone area at the bottom asks you to update your profile to get a pace analysis. My first run with these zones populated is on March 14. Since then, despite going through the peak of my marathon training cycle, my 'fitness' has gone down based on Strava's RE calculations. The trend line change is directly tied to how that RE score is calculating since I added those pace zones. This is pretty clearly seen in two runs on a similar route. First Run  - March 9th, 16 miles, average pace of 9:27, average HR of 168 BPM, RE of 407. Notice that the zones are not populated at the bottom. Second Run - April 13, 20 miles, average page of 9:29, average HR of 167, RE of 274,

42
M
5 months ago

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