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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,292 Topics
  • 9,419 Replies
2292 Topics
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speedykapurHub Rookie
asked in Strava Features Chat
Shared/Saved photos exported in 16:9 aspect ratio

To the good folks at Strava,Please allow the user to share the aspect ratio in which they want to export their image with the run statistics.Previously, it was 4x5, and it worked. The reason it worked is that in this aspect ratio, you could see the strava logo, the image in focus and the stats at the bottom of the image, in one glance. It came together pretty well. Very shareable. Strava logos everywhere. Run stats right where you want them. Boom.But now, with the new aspect ratio, this does not work as well as you may have thought. I’ll lay it out.Scenario 1:I share a picture i took to my Instagram story with my run stats. Now, who ever came with the aspect ratio idea thought that the image would take the whole screen and it would look good. But the stats are now in areas of the screen which are occupied by the app specific action buttons! My run stats are hidden and so is your strava logo. They did not consider this, and no one in the chain of authority, while reviewing this, thought

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Jana_S
Superuser
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ian christopherHub Starter
asked in Strava Features Chat
Request to add a new shoe brand

The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'STRYDE' and the site is https://www.heiden.id/I hope it will be added as soon as possible. thank you, i look forward to hearing from you.

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Lola
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JhvHub Starter
asked in Strava Features Chat
change display

The stats display has changed on photos that I share.from Strava. How do I change it back. The stats now cover most of the picture instead of being a banner at the bottom. See the difference below. 

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Jana_S
Superuser
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Elielson JoabHub Starter
asked in Strava Features Chat
ATIVIDADE NÃO RECONHECE SEGUIMENTO

FIZ UMA ATIVIDADE,POREM ELA NÃO RECONHECE O SEGUIMENTO QUE CRIEI, SIMPLESMENTE, EU NÃO APAREÇO NA LISTA DO SEGUIMENTO, ACABEI DE OLHAR E VI QUE DE FATO O SEGUIMENTO CORRESPONDE COM O TRAJETO.

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Vincenzo
Superuser
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algierwanggaHub Starter
asked in Strava Features Chat
Strava doesnt recognize smartwatch pause

Hi, I'm using a huawei smartwatch and it syncs with strava. I was using running mode when I was taking a break I paused via smart watch, but strava didn't detect the pause and strava continued to detect me moving. Should I enable auto pause mode on the strava app?

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starfruitHub Rookie
posted in Strava Features Chat
Strava flagging

Hello Strava community, and especially strava employees:There are a few segments I "keep tidy", meaning I flag obvious motorized assistance.  Sometimes I wonder why... but recall that strava is community moderated, so I try.They are obvious - the hill climb holder is a former world tour pro who set the KOM when he was in the world tour.  Then there's 2-3x the speed and totally unrealistic VAM's of people with their tracking on in vehicles.  This is against strava's stated rules.Strava used to allow 10 per day of these flagging, so I'd do 10 per day when work was slow.  Now for 3 days and counting my account is prevented from flagging.1.  When did the quantity per day change?2. Has strava permanently flagged my account, for doing what is the intended purpose of community self regulation, on entirely legitimate basis of rides? 

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derekwrightHub Rookie
asked in Strava Features Chat
Why are Heat Maps Activity Specific?

Heat maps are so great but I feel like making them activity specific takes a huge amount of value out of them. Especially when they are split up between trivial differences like Run and Trail Run (or even Hike for that matter). Does anyone know why this decision was made? Any word of just One Heat Map™ on the horizon?

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anchskier
Superuser
Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
3D terrain map isn't helpful in many situations and it is annoying that it is selected by default

  3D view map preview is selected by default for all trail runs. I see it a lot in my feed because most of people who I follow are trail runners. I find that the 3D map hurts usability of Strava more than it helps. With the 2D map, just by glancing at the map preview, I often instantly know where the run was - many shapes of trails are easily recognizable. But with the 3D map a good part of the route is often obstructed by terrain like in the example below. That is because the view is always oriented south to north. So unless the activity was on a south slope or the terrain is fairly flat, the 3D map often looks quite terrible and useless to convey a good information about the activity.  I find that I often want to switch back to the normal 2D map, and that is glitchy by the way. Often I switch the map at the same time as editing a run title and details but it doesn't get switched. And then I have to edit the activity and change it again.  I'd really like an option to r

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JoelWatersHub Rookie
asked in Strava Features Chat
Intermittent Issue: Activity Map Not Displaying on First Load (Mobile App)

I'm experiencing a recurring issue on the Strava mobile app (Android). When I tap into an activity—either my own or someone else's—the map sometimes fails to display. This doesn’t happen every time, but often enough to be noticeable. If I exit the activity view and re-enter, the map typically loads properly on the second attempt.Device info: Phone model: Pixel 7 Android 15 Strava app version: 409.9 Additional notes: Issue occurs on both Wi-Fi and mobile data. No error message appears; the map section is simply not shown. Slide down with finger doesn’t work. Reproducing it is inconsistent, but it happens roughly [5]% of the time. See attachments. You’ll notice the one that doesn’t show the map doesn’t have the down arrow in the top left, so it’s not available to swipe down to reveal the map.

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tomsta114Hub Starter
asked in Strava Features Chat
Can't view / create or edit my routes in browser

In December I noticed I couldn’t view, edit or create routes in the broswer (I tried them all). My routes still appear on the strava app. This is one of the main reasons I pay for Strava.When I try to create a route in browser I get the following error message…“Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.”I’ve tried to create a ticket but it is still unanswered since December - I got a few emails saying they would be slow to reply but nothing more.Am I missing something or is this just how Strava is now?

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Stella vitréHub Starter
posted in Strava Features Chat
renseignement

Mon partage d’activité ne fonctionne pas et reste comme ça :  

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Vincenzo
Superuser
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patrickgilsfHub Starter
posted in Strava Features Chat
Strava default gear

Perhaps this is user error, but if not….very confusing Ux: If I click “Run” on a different shoe, and then go back to this shoe, its unchecked. I had no idea that this checkbox was how I decide which shoe Strava chooses when I finish a run. Each gear category should have an order of preference for that piece of gear, not a “Default Sports” checkbox that puts a piece of gear at the top of the list for a given category. Anybody who uses this app enough to pay for it almost certainly has different shoes for each of these categories.  Or am missing something? 

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Jana_S
Superuser
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cramesHub Starter
asked in Strava Features Chat
Unable to delete or edit routes

The options to delete or edit a route seem to be missing from all the routes on my account. It doesn’t matter if I originally created the route, or duplicated it. The age of the route also appears to have no bearing. Rides that are public appear to show an option to Embed, but are also missing the edit/delete options.

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Jana_S
Superuser
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gabriel.aug.oliHub Starter
asked in Strava Features Chat
Where can i edit or delete routes?

So, basically, i can't delete or edit my routes… On my browser, i don't see any option to edit or delete a route. On the “My Routes” page and in the route specific page, there's no option do edit or delete:I also can't see the famous “spanner” icon that is supposed to show when i hover my mouse over the map. On mobile (Strava 410.11 on Android 14) there is a bug where “My Routes” is just empty: Anybody have any of this bug and could solve it in some way?

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Jana_S
Superuser
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calecroydHub Rookie
asked in Strava Features Chat
Syncing Samsung Health to Strava

How on earth does this work? I have a Galaxy Fit 3 and Samsung Galaxy A55. I understand that you toggle on Strava as a synced service through Samsung Health. The watch and phone are synced fine. I’ve given Strava and Samsung Health all permissions, including physical activity and sensors. What shows in the Strava app when they are successfully synced? In the settings bit, I can click two different things. One - ‘Connect an app or device’ with a little watch icon. And two -Manage apps and devices’. The first opens a screen of different watches available, and I select Samsung. It then says ‘visit our support page to connect’ and has a orange ‘get started’ button at the bottom. When clicked, it’s a support post about connecting it - all of which I have done. When I press back, it briefly flashes up with ‘error connecting your device’. The wheel spins in the top right corner of the Strava app too. What do I need to do from within the Strava app to sync and connect? 

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david02Hub Rookie
posted in Strava Features Chat
Activity privacy settings missing in bulk export

The activities.csv file included in Strava’s bulk account export does not have a field for an activity's visibility settings (i.e., whether the activity is visible to Everyone, Followers, or Just Me). Along similar lines, the archive is also missing per-activity map visibility settings (e.g., if the start/ends are hidden). That makes it impossible to maintain privacy when sharing data in bulk across services.I propose that Strava add these fields to the archive that’s produced when exporting data.

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jalfranHub Starter
posted in Strava Features Chat
Why are old pictures on strava profiles removed?

Is there a specific reason why pictures on strava profiles are limited to max. 100 photos? And new pictures remove the oldest ones?To me this is an awful implementation! Strava’s only appeal is the “social network of sport”. Group activities with friends and pictures are sort of crucial and the whole reason for using strava over any other tracking app. But it is not even possible to see your old pictures from past activities if you have reached 100 photos and keep posting pictures for new activities. Why? As if instagram or facebook deletes old pictures and posts with friends when you reached a certain number. Your thoughts? Any chance developers will update this? Really disappointed (Yes I checked: apparently pictures are still stored in the activities, not sure at full quality, but they just get removed from your main gallery….)

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Jana_S
Superuser
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TijRHub Rookie
asked in Strava Features Chat
Merge activities - keep power data

Hello,I manage to merge two activities using third-party tools, but when I do, I lose my power data.Is there a way to merge activities whilst keeping the power data?

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Peerke
PeerkeHub Rookie
asked in Strava Features Chat
Ingestelde routemelding verwijderen.

Via 'kaarten' heb ik een keer een eigen route samengesteld. Ik zie deze nergens terug. Wanneer ik een route loop die  grotendeels overeenkomt met deze eerder ingestelde route,  krijg ik steeds te horen dat ik van de ingestelde route ben afgeweken. Of het bericht dat ik weer terug ben op de route. Ik weet niet hoe ik deze melding tijdens het lopen kan verwijderen? Groet.  Peerke.

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Peerke
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b_romikHub Rookie
asked in Strava Features Chat
Route editing is not available as of 10-May-2025

I've noticed that the "Edit” option is not available anymore when I try to edit any of my own routes (not activities) in the "My routes” section. Only the "Embed” and "Duplicate” options are available.Is this a bug? The workaround is to duplicate your route and then edit it. But in this case you'll have to go and delete the "original" route manually.Please, let us know if this is a temporary issue or the "Edit” feature is gone forever...

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zsy54203Hub Starter
asked in Strava Features Chat
I couldn't find the 'Edit' and 'Delete' options for my routes of the 'My Routes' page on the web today

Has the web version been updated recently? Has anyone else experienced this issue? Thanks!

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Jana_S
Superuser
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Sergiy DeriuginHub Rookie
posted in Strava Features Chat
Last changes - Routs can`t be deleted or edited without been duplicated.

The last changes to Strava Routs management are not the best one - Routs can`t be deleted or edited without been duplicated - is absolutely inconvenient when you creating routs and then try to make some changes or when you share a rout with friends and the only way to make changes is to duplicate it. It turns out in a mess of useless routes been saved.What other users think about it?

312
Jana_S
Superuser
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CacciatoreHub Rookie
posted in Strava Features Chat
Create Route Option on Map Only Mode

The map only mode added a smart feature today that gives you suggested routes. It seems cool and I may use it, but it disrupts how I use the map. When I'm out on a ride, I look at the map only mode with global heat map to see where others have gone and choose my path from that. The new create route feature covers the map and shows one possible route at a time, sometimes zooming out. I can't find where to turn off the feature so I can just use the map as normal. Please help!

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marksxmHub Rookie
asked in Strava Features Chat
Strava Route Reverse Issue

As could be seen from the screenshot, the route reverse function does not work properly. In the past there would be no issues. This make the modification much difficult and complicated when dealing with sophisticated routes. This does not happen just once but I just found this recently. Strava route making used to work well but seems not anymore. Is it the right time to change to Komoot? 

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PJC72
PJC72Hub Rookie
asked in Strava Features Chat
Golf Activity Update Request

Golf Activity Update Request: add an option button for “walking” or “golf cart”. Obvious reasons, walking would track steps, mileage, correct pace, etc. and golf cart would just track duration. Maybe this would be an easy fix for incorrect pace. (see below), would this be considered a bug or incorrect data tracking? 

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