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Answered

Family subscribtion problem

  • September 20, 2025
  • 1 reply
  • 29 views

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Hi,

yesterday I bought family subscribtion for me, my girlfriend and my family. But I was unable to add them. I am from Slovakia, but i work in Austria, so I am using Strava in both countries. Before I purchase Family plan, I changed my location to Slovakia.

Can you help me to solve my problem?

I just need to change my location to Slovakia deep in my Strava aplication..

Thanks for support and have a nice day,

Matej.

Best answer by Jana_S

Hi ​@Lišiak,

you’ll need to contact Strava Support, as they'll have to correct the country code in your Strava account (users can't do this themselves). Here's how: 

 

1 reply

Jana_S
Superuser
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  • Superuser
  • 1651 replies
  • Answer
  • September 20, 2025

Hi ​@Lišiak,

you’ll need to contact Strava Support, as they'll have to correct the country code in your Strava account (users can't do this themselves). Here's how: