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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,431 Topics
  • 5,833 Replies
1431 Topics
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lukynoHub Rookie
asked in Strava Features Chat
Bug in weekly daily distance graph

 The graph doesnt show anything but I was running almost everyday

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3 months ago
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bartpiechochokiHub Rookie
asked in Strava Features Chat
personal heatmap issue

I have strange issue with my personal heatmap it looks OK on the map but when I try to plan route Strava shows me heatmap which is quite outdated (it looks like my personal heatmap from year ago or more)

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3 months ago
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HThompHub Rookie
asked in Strava Features Chat
During Activity Display Reads in km, after Save Reads in Miles as I want...

Hi, new to forum but been using the App for a while.Always use with setting in miles, until today app reads distance in miles during an activity and saves and displays in miles.Today it's showing distance travelled in km during the activity but when saved reads in miles like before.Have toggled the option for miles or km on and off a couple of times, no difference to the result.I'm just using the app standalone not linked to any other devices.Any suggestions for a fix welcome.Cheers in advance.H. 

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3 months ago
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PiotrekNLHub Rookie
posted in Strava Features Chat
Strava'a algorithm for hidden segments has issues

Hello,I would like to comment on Strava's algorithm for hiding segments. From what I understand it's based, among other things, on how often the segment is viewed. This unfortunately leads to bad climbing segments being promoted over good ones for two reasons:1)Longer segments are more likely to be clicked on because users want to see "the whole thing". Unfortunately this means that segments that starts too early (before crossroads etc.) or finish too late (after the summit) are more likely to be clicked on that better ones (containing the whole climb).2)Segments that start too early and end too late are more likely to generate top10 places because of two reasons: fewer people do them and a lot of people stop at the top before the descent. This means those bad segments are going to be clicked on more often because people get top 10 places on them.This is frustrating because perfect segments (those that start at the beginning of the climb after last crossroads and end at/just before the

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3 months ago
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CrunchyKneecapsHub Rookie
asked in Strava Features Chat
Can't find a group challenge I've created

I've created two group challenges starting next week, but now can't find them anywhere on the app or the website to check accepted invites, or make changes.Also I'd love to be able to associate a challenge with a club I'm an admin of rather than inviting all its members individually. 

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3 months ago
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Jujuk38Hub Starter
asked in Strava Features Chat
Perte de l’application Fatmap suite changement de phone/Loss of Fatmap app after changing phones

Bonjour j'ai changé de téléphone suis passée d’Apple à Samsung et impossible de retelecharger l’application fatmap j avais pourtant payé un abonnement et pas mal d’itinéraires enregistrés... Merci de votre aide  TRANSLATION: Hello, I changed my phone from Apple to Samsung and it was impossible to re-download the fatmap application, although I had paid a subscription and had quite a few recorded routes... Thank you for your help

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4 months ago
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Kate33Hub Starter
asked in Strava Features Chat
Retrieving deleted activity

Hello, I did a long swim the other day and unfortunately I deleted this activity. Is there any way, I can retrieve this back?  

12
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4 months ago
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BOS_River_RunHub Starter
asked in Strava Features Chat
How do I see Mile Markers On App Map?

Hi - i'm a new convert from Nike Run App and one thing I liked about that service was that I could see mile markers on the map (in the app) of the run I just did.  I can see how to get mile segment info overlayed on the map via the Strava website.... but is this a setting to enable in the Strava app?  Thx in advance.

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4 months ago
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UN98_2Hub Starter
posted in Strava Features Chat
New route builder seems even worse than previous version

I started up the app today and was greeted by a routes interface that is somehow even worse than the previous version.It preserves aspect of the route builder that I disliked the most: it seems to simply use other people's routes to suggest one for you instead of generating something truly novel. This means it typically won't take you anywhere new most of the time, and simply regurgitates an unchanging list composed mostly of other people's routes, as opposed to actually suggesting new routes, stringing together segments, using your own heatmap, etc. When I select a 15-30 km trail run, how can it only find one route? There are hundreds of segments and dozens of trails in my city, if this were truly working as a route generator, surely it could find more than one!I could be misunderstanding how this works, but the explanation on the Strava site of how the routes feature works is a bit opaque and doesn't really explain much about how these routes are generated, so it's hard to know exact

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4 months ago
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melsolorzanoHub Rookie
asked in Strava Features Chat
Tags or Marks

How can I declined a tag or mark.  i was tagged for envy I know, I didn't get any email notification but i see the flag that you explain and also I can tell something was not ok because I create new segments on no named roads and the chart of times is not updating loading so I know is not common. what can I do 

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4 months ago
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NotoriousNGHub Starter
asked in Strava Features Chat
Pace Display

I loved the average run pace display then I paid for the subscription and that changed to average split pace and I hated that.  I canceled my subscription hoping to get average pace back and now it gives me my mph speed.  How do I get back average pace???! 

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4 months ago
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febbraroHub Rookie
asked in Strava Features Chat
How can I set the default starting point for the route builder?

Hello, I live in Oregon, but the Web Route Builder defaults to Washington DC for me (I used to live there a decade ago). How can I update the Web Route Builder to start closer to where I live?

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4 months ago
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tinkleHub Starter
asked in Strava Features Chat
Local Legends

I commute at minimum have 30 rides in 90 days. On some of the segments I go through I've always had the most attempts. But this breaks local legends. If I go through one of these segments it doesn't register as an attempt. That means I also don't get the quickest of the day data as well. But there are other segments I go through that I have lost the most attempts and these segments work just fine. I unsubscribed and re-joined local legend. Still the same thing. My attempts on the segments that I've never lost still don't count!

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4 months ago
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FeiHub Rookie
asked in Strava Features Chat
I can not connect Huawei Health app with Strava app

Hi I am pheary, I had purchased Huawei watch buds at Chinese that i want to connect Huawei Health app with Strava app but my Huawei app don't show Strava link to connect. This is my Huawei ID: hid27906477 . Please help to find solve for me. Thank you  

894
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4 months ago
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kielniHub Rookie
asked in Strava Features Chat
some activities missing from personal heatmap

I am trying to use the heatmap to find new trails, by comparing my routes with the global routes. Some but not all of my routes are missing. I have seen a few other related reports such as https://communityhub.strava.com/t5/strava-features-chat/route-not-shown-on-heatmap/m-p/13444 (9 months ago) and https://communityhub.strava.com/t5/strava-features-chat/personal-heatmap-some-ebike-activities-are-no-longer-showing-as/td-p/27782.  I tried editing and re-saving one activity that I knew was missing, but it did not appear (at least not within 5 minutes). Even if this did work, it is not practical to do this for each of my ~400 activities.This is a key subscription feature. Is there a timeline for when it will actually work as promised? I have already cancelled the auto subscription renewal; my workaround is to export my data and find a different mapping solution.

914
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4 months ago
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iiszachHub Starter
asked in Strava Features Chat
Default Activity When I Go To Record

Greetings! It is not easy to find where to post or where to get help. Hopefully someone has some guidance. I use Strava for cycling probably 95% of the time but one time I went hiking about 3 months ago and decided to record it. Now whenever I open the app to record it starts with hiking and no matter how many times I switch it to biking it never stays there on subsequent rides. Any ideas? Fixes? Thanks! Also a direct contact to Strava would be nice too. 

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4 months ago
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jimmy_benzHub Starter
asked in Strava Features Chat
Karts/ racing

Good afternoon,I am trying to use my Garmin 55 watch for track every lap on a karts race. I always forgot to press the "back buttom", so I end up always with the wrong paces and distances.Is there any feature that allows the Garmin to record the lap every time I pass the starting/same point?Cheers guys, appreciate your response.

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4 months ago
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trudell387Hub Starter
asked in Strava Features Chat
Change Privacy Settings by Activity Type

Is there anyway to change privacy settings by activity type? Or Alternatively stop my garmin watch from uploading certain activity types to Strava? I would like certain activities i.e weight training to be private while other activities (mountain biking, hiking) i would like to be visable on my profile.I lift ~ 5 days a week and don't want to clog up my / followers feeds with weight training activities, but do appreciate the tracking info on the Garmin app... 

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4 months ago
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Anton_vaneeckHub Rookie
asked in Strava Features Chat
Segments doesn’t appear

My segment doesn’t appear in the general classification. Strava tells me that I hide the start and end of my ride. I want to change that but I can’t. I only have the possibility to keep the hiding mode on 200meters or more. Do someone know how I can desactivate that ?

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4 months ago
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VasileHub Starter
asked in Strava Features Chat
Flagging - Someone flagged my activity; what can I do?

Hello, today I took 4 KOMs with my MTB and someone probably is very envy and he flagged me. Is there something I can do?

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4 months ago
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katiegageHub Starter
asked in Strava Features Chat
incorrect distance totals

Hello, all of my yearly totals are incorrect.  It has been this way for a couple weeks now.  Is this a known issue?

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4 months ago
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whitworrHub Starter
asked in Strava Features Chat
many activities had the previous default bike removed after changing the default bike settings

I had set up a couple default bike settings for 'Mountain bike ride' and for 'E-Mountain Bike Ride'. After getting a new bike and swapping that bike out for the previous one as the default bike for 'E-Mountain Bike Ride', many of my activities that had the previous default bike associated with them had the bike removed and the drop down to select a bike appeared on those rides. It seems there is a bug with loosing the associated bike on activities when you change your default bike for a given activity.

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4 months ago
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Ian11Hub Adventurer
asked in Strava Features Chat
Segment Leaderboard Integrity

I have seen several people raise concerns about integrity of Segment leaderboards, mostly due to the wrong Activity type (using an E-bike on a "ride" or a bike on a "run") or leaving Strava running at the end of an Activity and hence recording a subsequent car journey. For what it's worth, here's my approach to trying to help maintain Segment integrity in my area.  In the last 5 years I have attempted about 6200 bike Segments, all within a few miles of where I live.  I use the excellent VeloViewer companion for Strava which allows me to get lists of all my Activities and Segment efforts.  It allows me to export data to a spreadsheet and so I can have a spreadsheet of all the Segments I have attempted, complete with my leaderboard position, best time, KOM time, etc.  Generally the Segment data is very good with very few suspect KOMs.  Roughly once per week I download the data to a spreadsheet and do a comparison with equivalent data from the week before, in part

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4 months ago
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kathrynHub Rookie
asked in Strava Features Chat
Best Efforts not updating/working

I’m just getting into running but today on the treadmill I did a 3.2 mile run/walk, but my watch does not count accurate miles when i’m running on the treadmill so i added a manual activity. I put in the time and distance but when I check my best efforts i don’t get credit for anything from the 400m all the way to the 5k. I was wondering if it was because it is a manual activity or something else.

12
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4 months ago

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