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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,292 Topics
  • 9,419 Replies
2292 Topics
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Kris De MoerlooseHub Rookie
asked in Strava Features Chat
Segments and see all followers

Hello,Today in a paid subscription you see only top 7/8 and afterwards your time when outside top 10 which persons around you but I would like to see all my followers their times in table. Would that be possible?BrKris

736
Jana_S
Superuser
anchskier
Superuser
anchskierSuperuser
posted in Strava Features Chat
Better automatic detection of impossible efforts, but still showing in leaderboards

First off, I am happy to see the big improvement in the automatic detection of impossible efforts across more activities.  Specifically, I am seeing it a lot more for running where people who are posting activities with sub 4 min/mile paces are frequently being marked as having a problem.  This is good and a great step forward from where things were. However, there is still an issue.  These activities that have been marked as auto-detected are still being listed in the challenge leaderboards.  The top 20 of the 5k running challenge for example is almost all activities that have been marked with “We detected an issue with this activity”.  Some of them are a week old and still showing on the leaderboard.  Why aren’t those activities removed from the leaderboard immediately when they are detected?  If the person ends up clearing up the issue, then the activity can be re-indexed onto the leaderboard, but in the meantime, they should be removed as soon as the system sees there is an obvious

21211
anchskier
Superuser
N
NataliaYHub Starter
posted in Strava Features Chat
The course or the photos take forever to load when I click on them

Is it just me, or does it take forever to load when I click on the activity map to see details or on the photos? And by forever I mean I never have patience to wait for them to load so I just give up. It was so much better with the old interface before they switched to this see everything in one page style. It's such a disappointment, cause I used to do it a lot and now I just gave up. 

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Jana_S
Superuser
N
ng1417Hub Starter
asked in Strava Features Chat
one route saved hundreds of times in My Routes

My routes now has the same route saved potentially hundreds of times. I got tired of clicking through pages after 11 pages. It is a route titled Afternoon Ride, dated January 16, 2025, but the routes were all created January 17th. They all have different route IDs. Is there a way to do or request a bulk cleanup? I did not save someone’s route on January 17th 100+ times.

181
Jana_S
Superuser
J
Joe PogacarHub Starter
asked in Strava Features Chat
Athlete Intelligence

How do I turn this feature off? I don't need an AI pat on the back. I just want the data clean and efficient.

1031
Jana_S
Superuser
C
Christophe LemerleHub Rookie
asked in Strava Features Chat
picture size to share

Since several days, the sharing function is not working properly.The app modify the size and ratio of the original pictures, uploaded, when sharing pictures.All the pictures are sharing in a portrait format even if the original format is landscape or square.As I’ve paid a subscription for that app, i’m not satisfied because i can’t share to my friends and my family all my activities with distance and speed on the picture with the good format ?Is there a way to modify the format of the mixité shared or when are going to fix the issue ?

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xieHub Starter
asked in Strava Features Chat
Request for Refund – Accidental Subscription Charge

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

4076
Jan_Mantau
Superuser
K
KowbieeHub Starter
asked in Strava Features Chat
Group challenge

I want to make a group goal for 200km run total. How can i invite people who aren't subscribed?

241
Jan_Mantau
Superuser
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RTHAHub Starter
posted in Strava Features Chat
Achievement accolades don’t update after cropping activity

I forgot to end my activity before getting in the car and driving home. I cropped my activity to remove the drive, but it’s still showing up as “my longest activity on Strava” It would be nice if this updated when the activity gets updated. 

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jaecht83Hub Rookie
asked in Strava Features Chat
[RESOLVED] random photo being shared to FB instead of map

UPDATE FROM STRAVA: Hello. This issue is now resolved. Thanks to everyone who posted here about it, we appreciated your patience while we worked to get this fixed.   Has anyone had this issue? I am able to share activities successfully to FB from either desktop app or mobile app from Strava. However, I get a random thumbnail of a woman (and it's not a prior photo I've used) when sharing the link, rather than the preferred image I use or even the map anymore. I could not find anything on Google, Reddit or the Strava Community Hub about this issue. Most searches get results about dealing with "random followers" or other map issues but not rendering issues to other platforms. TY! I love Strava otherwise. 🙂

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Drea_HHub Starter
asked in Strava Features Chat
Sharing links in a group

I’ve created a group for a team of people for accountability for their training as we head into an international tournament next year. We can’t seem to share links in the group discussion, is this a bug or are we doing it wrong?

211
Jana_S
Superuser
R
Rickske1987Hub Starter
asked in Strava Features Chat
[Resolved] Activity Grouping sometimes doesn't work

Since a couple weeks/ months the feedback doesn't show I rode together with other strava users. I haven't changed any settings. It worked woth those users in the past. Any idea what I can do? Adding/ inviting to the ride doesn't be the answer. That will add up the km's to my totale which is not gooed. Thanks in avance. Regards, Rick

93926
Bryant
Community Manager
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mowheelerHub Starter
asked in Strava Features Chat
Updatable Timeframe for PRs and Best Efforts

I have data in Strava going back to 2012.   Not even sure how long I have been a subscribing member but a very long time.  Would be a great to have both LifeTime PRs and Best Efforts and the ability to choose default timeframe for PRs and Best Efforts. Unfortunate truth is my 2012 PRs and Best Efforts are all but irrelevent to me now.   Would love to be able to set my “age group” so that the default for all my PRs and Best Efforts would be my personal results while I was in that Age Group and not my All Time Bests.   Alternatively, I would be able to set my default time frame for what I see on a daily basis.  Frankly its annoying that I am getting my ATBs on a daily basis.  

181
Kimberly22
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pbikeHub Rookie
asked in Strava Features Chat
Apple watch indoor ride

Strava shows the Apple watch indoor bike ride as just a ride and tags it as an indoor ride. Why does it not categorize the ride as a virtual ride just like Zwift and Fulgaz?

412
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peterthedrummer
peterthedrummerHub Rookie
asked in Strava Features Chat
ebike live segments

Would like to view e bike live segments on my Garmin edge 520 plus but cant get them to come up

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K
A
AxisusHub Starter
asked in Strava Features Chat
GPS tracking errors

I’m new to Strava. I did a ride around 12km on my bike commute yesterday. The GPS tracking went haywire, scribbled all over the middle of my route and subsequently says that I cycled 16km. I assumed that I could remove the error part by editing the map, but it appears that I can’t do so? This clearly required feature is available on Runkeeper! Can I not remove GPS tracking errors?

231
Jana_S
Superuser
M
mlindvikHub Starter
asked in Strava Features Chat
Swim total time equals moving time

My Polar app have recorded both total time and moving time. 10 minutes between these two times, but when I upload to Strava the pace is calculated based on the total time and not the moving time. Anyone know how to solve this problem?

1763
C
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RandHub Rookie
posted in Strava Features Chat
AI-generated route generator creates lousy routes

I used the new AI-generated route generator on the mobile app (why wouldn’t this start on the normal route builder?).  After several attempts to get a route that seemed rational, the few resulting routes took me on very dangerous roads.  One had me on the main interstate the runs through my city.  The one I used recently was in a new are that I hadn’t explored yet (unfamiliar with the roads), so I gave it a try.  I really wanted this to work well.  In the end, the route had me ride on about 12 miles of very unsafe roads that were single lane, no shoulder, busy with traffic.  What I learned is that these routes should just not be trusted and only used in areas you’re already familiar with.  I think there are a few necessary features that are missing for “safe” route making to ever work properly.Time of day of the sourced bike traffic:  Riding at 6AM on a specific road may end with a much different experience than riding at 10AM.  Trying to create routes for different times of the day mi

1923
Bryant
Community Manager
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david02Hub Rookie
asked in Strava Features Chat
Unable to distinguish road rides and gravel rides in bulk export (missing data)

The activity type field in the activities.csv file is “Bike” for both road rides and gravel rides, so the distinction is essentially lost. The activities.csv file should include a “sport type” field (matching the API), which supports values like “GravelRide.” As it stands, users are unable to obtain a faithful copy of their data in bulk.

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FrancescHub Starter
asked in Strava Features Chat
Change power to heart rate in segments

When I check my efforts on a given segment, Strava always shows "Running Power" (watts) by default, instead of heart rate — and there’s no way to change this or set a personal preference.I’d like to request that users be allowed to choose which metric is displayed by default in the segment effort table.For short or consistent segments, GAP (grade-adjusted pace) and power are strongly correlated with actual pace. In these cases, showing watts doesn't add much value if pace is already shown.However, heart rate does reflect meaningful differences in internal effort between similar paces, and is a crucial metric for runners who want to understand their performance and progression.With modern watches now sending power data automatically, users are being forced to view data they didn't opt into — and in many cases, it's not useful or relevant.Thank you for considering this improvement. It would make the analysis experience much better for many of us.

801
Jana_S
Superuser
O
OotiHub Starter
asked in Strava Features Chat
5 Mile Best Effort

Is there a way to record 5 mile best efforts? I see 5k and then 10k and then 15k and then 10 mile but no 5 mile and 5 miles is such a common running distance.

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R
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danf879Hub Rookie
asked in Strava Features Chat
Strava activity recorder distance only updating every mile

Hi everyone. Since Strava has rejiggered their recorder on the app (Android specifically) a week or so ago, I am noticing the on screen display is only updating every mile (i.e. once you push start it'll stay at 0.00 until you hit 1.00, then stay there until 2.00, etc).  This was not the behavior in the old version of the activity recorder which would update every hundreths of a mile. Not sure it matters but this is a bike ride being recorded.  I also noticed if I stop, the resulting activity does display the correct distance.  It's only in the recording mode itself.-Dan

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Maël QueauHub Rookie
posted in Strava Features Chat
My race are not available

Some race I do are considering like cheat, my segments are not available and my ride to. And I don't take the Kom, a lot of riders do better than me, this is why I really don't understand what happens.Please fixes that, thank you.Have a great day

578
anchskier
Superuser
A
annamanleyyyHub Rookie
asked in Strava Features Chat
Strava wont show long distance runs or walks on my profile

whenever i walk like 2km on a treadmill or run a short distance it gets recorded but when i walk or run distances longer than 6km it wont show up on my profile despite me recording it. Was wondering if there was anything i could do in my settings to change this or its just a fault with my watch.

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A
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SophscagHub Starter
posted in Strava Features Chat
Fitness score bug

While I wish this were true … seems to be an error around percent increases in fitness score; 43/10 * 100 =430 not 614; same issue on other views of time! Just wanted to flag :)🐛🐛 

231
Jan_Mantau
Superuser

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