Skip to main content

Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,295 Topics
  • 9,422 Replies
2295 Topics
E
Erik YOWHub Rookie
posted in Strava Features Chat
Double-Counting of Repeated Segment

I ran a short, steep (200 meters, 15%) staircase segment up and down 4 times in a single activity. Strava has counted it 7 times. At first I thought that it had counted a whole up-down-up as one attempt (in addition to counting each of the ups individually) but the total time doesn't check out (it's about 2m up and 2m down, but the false efforts are around 4m, not 6m). See the four attached images - the real effort analysis, a false effort, the list of efforts including real and false, and the elevation profile showing clearly the 4 efforts. 

675
E
B
Biker JaybirdHub Rookie
asked in Strava Features Chat
Problem with bikerides being flagged

I’ve got a question about some of my activities (Work-Home) being flaged:“ We have detected a problem with this activityThe activity may have been performed in a vehicle, marked with the wrong sport type or captured with a poor GPS connection. Remove the vehicle from the footage or change the sport type to resolve the issue. You can change the type to “Followers only” to view segment results.” It’s the identical route I ride to work and in the evening in reverse home.This only happens on the way home. What could be the problem with it? 

1863
anchskier
Superuser
R
ron_anejoHub Starter
asked in Strava Features Chat
Strava should enable gift subscriptions again

https://support.strava.com/hc/en-us/articles/115001685450-Gifting-a-Subscription states:"For the time being, we have removed the option to gift a subscription to an athlete. We apologize for any inconvenience this may cause and appreciate your patience."This seems to be a really bad idea. I was just looking up how to give a gift subscription. If it isn't possible, I'll be spending my Christmas gift money elsewhere.Strava should consider enabling gift subscriptions again and stop throwing income away.

56161
J
W
wshaw312Hub Rookie
asked in Strava Features Chat
Downloaded routes not displaying

Hi, I have downloaded routes then when I open the app offline it just says "you don't have any routes downloaded for offline use. your saved routes will be visible once you're back online". I have tried uninstalling the app, powering off my phone then reinstalling the app but the issue still persists. Any suggestions please?

35912
E
W
willryan042Hub Rookie
asked in Strava Features Chat
[Known Issue] Are offline routes completely broken on iOS?

Unless I’m doing something wrong it seems like I can’t access any routes downloaded for offline use unless I have a cellular/wifi connection. Which obviously renders the offline feature completely useless if true.Create route, mark as “Offline” Force quit app. Disable cellular data and wifi on phone Open Strava, navigate to saved routes. I get a “something went wrong error” at the top of the screen, but any routes marked for Offline use display below. Unfortunately, tapping any of the routes or “start route” button does nothing.Can anyone else confirm this is how it works for them? I’m hoping I’m doing something wrong but it looks like offline maps don’t really work offline at all.  

1244
E
K
KerjacoHub Rookie
asked in Strava Features Chat
Pb dézoome sur la carte d'une activité android

Bonjour, sur l’appli android lorsque je dézoome sur carte d’une activité, la carte disparait. Je ne rencontre pas ce souci sur mon PC.Voir PJ.Est-ce normal ?D’avance merci. 

182
K
A
adamse7Hub Starter
asked in Strava Features Chat
Strava splits way off from Apple Watch splits

The past few times I’ve done a treadmill run synced to my Apple Watch, the splits show up completely different when imported to Strava. See my interval training from today: the Apple splits are correct, but Strava has them WAY slower. Is there a way to fix this? 

440
A
K
Kevin MHub Rookie
asked in Strava Features Chat
[Known Issue] Altitude missing on « this week »

Overall I appreciate the effort to refresh the layout.I nevertheless used the altitude information in my weekly overview quite a lot and dont find how to easily view this info in the new layout?  Is there an easy way?Thank you!  

434
Lola
C
CammyMacHub Starter
posted in Strava Features Chat
Pro badges

Hi, when looking at the group I rode with there’s no longer a way to distinguish from the list between a subscriber and a pro. You have to click into the suspected pros bio to see the pro badge. I’d love to see a way to distinguish this in the list as it was before with the double arrow 

361
Marya
Community Manager
A
Alan.Hub Starter
asked in Strava Features Chat
Suggested Friends

I’ve just noticed that the suggested friends section has gone mad. Every time I log in or refresh the page I get another 5 suggested friends some from the other side of the world. This is a very annoying feature, I don’t want suggested friends, not interested. How can I stop this feature? 

2307
A
B
Buruczky ViktorHub Rookie
asked in Strava Features Chat
Changing email address created new account

Hi, I tried to change my email address, but after clicking the link I got on my new email inbox, I accidentaly created a new Strava account. For some reason I can’t even delete that account, because when I open the account settings the onboarding modal pops up, even though I have already filled it out. Is there anything I can do to transfer my account to the new email address?

494
Lola
S
stevenculliganHub Starter
asked in Strava Features Chat
Maps not loading at all in route planner

Tring to build a route and getting this blank screen where the map should be showing. The below screen shot is from Chrome, I've tried Microsoft Edge and Mozilla with the same result. Anyone have any thoughts on what the issue could be? 

3959
R
T
Tigerlily902Hub Starter
posted in Strava Features Chat
Sunday Start of Week Option

Strava, can you please provide an ETA on when it will be possible to select Sunday as the start of week? This key missing feature is driving many, many, MANY users bonkers!!

381
Jana_S
Superuser
W
white_breadHub Rookie
asked in Strava Features Chat
[Bug report] Weekly mileage not updating on Sundays

Hi guys,Hope you’re well. Love Strava, so thanks for the work you do.There’s a really annoying bug which I’ve been aware of for months now:On the profile (when using the web app), in the weekly mileage section with the header “Activities for 9 Jun 2025 - 15 Jun 2025,” where it shows the weekly mileage in a sort of bar chart, the bar chart doesn’t update if you run on Sunday. It only updates on the Monday. Annoys me (and I’m sure others), because it’s nice to end a week of training and be able to see that you’ve hit your weekly mileage target.Thanks,Chris

963
J
M
marm8Hub Rookie
asked in Strava Features Chat
How do I see my routes full screen?

I created a route. I saved it. Now I can see it in "my routes". But the routes it's inside a small box, between community pictures on top, elevation profile on bottom and routes attributes on the left.There is no way of clicking the routes and enlarge it. Also I cannot see the surface type, walk the route, see the pictures on the spots etc. I go back to "maps". I check no filters are active. I wait  some time (like some minutes). Things start to appear (not always, but that's another story), bubbles with photo, public routes etc. everything except my route.Why I cannot see my routes on the map? Why I can't enlarge the map in my routes? 

1342
jaknudsen
A
aliboHub Rookie
asked in Strava Features Chat
how can i get rid of the new information thats on the bottom of my map view on a created route?

 

202
A
K
KAFHub Starter
asked in Strava Features Chat
Can I reset my achievements without deleting my activities?

Hi all, I started running about 6 weeks ago (just completed week 6 of C25K).When I started running I was using a fitbit, and about 4 weeks in I noticed that the maps were all over the place, zig zaging across the road and shooting off in random directions.  I have realised that this would have affected my distance ran and also my pace (I had some of my followers mention to me that my pace for starting off was really good and I thought they were just being supportive lol).It has meant that my personal achievements and PRs are based on distances/ pace I never actually achieved.I have since got a garmin, and my maps are noticeably more accurate, so going forward my pace and distance will be true to what I am doing.  The issue is I will now never beat the personal achievements and PRs attached to the inaccurate runs.  I don’t want to delete the activities, as they are part of my progress and C25K journey.  They are currently set to public so they sync with my fundraising page for Race for

701
Jana_S
Superuser
S
Stefan IvanovHub Rookie
asked in Strava Features Chat
Why can't we get suggested routes on desktop

Why is it Mobile ONLY? It's far easier to inspect, plan, and choose a route on a large screen, so why is there a discrepancy between the web and mobile in terms of route planning, when it's definitely easier on the web? 

574
S
C
CyclingGmaHub Starter
asked in Strava Features Chat
Add avg mph & avg power to progress stats for cyclists

I'm a cyclist and would like to see at least average MPH and possibly average Power now vs last year, last 3 months etc. in the progress stats. Those stats are already on each ride so I'm guessing there should be a way to pull that data & include it on the progress tab.

161
Jan_Mantau
Superuser
A
AhornkornHub Rookie
posted in Strava Features Chat
Enhanced keywordsearch

When i use the keywordsearch for my activities, it should possible to search also the descriptions oft my activities beside to only search the title. Cause often i have some words (like Peaks) in the description but i cant find the activitiy for this tour cause only the title is searched.

544
B
M
MudnutsHub Rookie
asked in Strava Features Chat
[Resolved] missing “average power” numbers in feed.

I used to see an average power number in each of my cycling activities even though I am not using a power meter.  After yesterday’s ride I noticed the average power field is missing and replaced with max elevation. This change has affected all previous rides as well.  Does anyone know if this is a Strava change? I cannot find a way to rearrange the fields in my feed to eliminate the max elevation.  any insights would be appreciated.  

117724
T
Stefanucl
StefanuclHub Rookie
asked in Strava Features Chat
Map navigation issue

Hi, I’m new to strava premium but this is the 2nd time I’ve come across an issue with it (perhaps I’m not using it correctly) and I’m seriously considering cancelling before it charges me.I drew a bike route this morning and clicked “use route” on record to follow the route however I didn’t get any navigation queues instead I was just watching the map on my phone and had to keep twisting it mid ride to align the direction as it kept assuming I was facing at 90 degrees to my riding direction! I kept tapping the map icon but this just changed to metrics never to directions. finally when I stopped the ride the post on my homepage had no map attached. any help would be great before I decide to cancel. Thanks 

16895
M
O
OwenBradyHub Starter
asked in Strava Features Chat
Statistic for all-time CO2 saved by commuting?

I see that Strava calculates things like CO2 saved per trip and all-time Km's, but there isn't a record of all time CO2 saved from what I can see. Am I just looking in the wrong place, or is this a feature they haven't added?

411
Jana_S
Superuser
M
Marthaah7Hub Starter
asked in Strava Features Chat
customize stats shown DURING activity?

Is it possible to customize stats shown during activity? For example, for backcountry skiing I would rather see how much vert I have gained/lost rather than mileage. Is it possible to change the stats to see vert instead of mileage? Or to see vert AND mileage? I am sure this would be helpful for other sports as well (trail running, mtn hiking, etc.). 

2102
F
P
pataheHub Rookie
asked in Strava Features Chat
Why does Strava Maps always open in San Francisco

For some reason whenever I open Strava Maps on the browser version, it always opens in San Francisco. Is there any way to get it to just open on my current location? I’m on the opposite side of the world.

462
P

Badge winners

  • Topic Starter
    sstro23has earned the badge Topic Starter
  • Topic Starter
    trikerhas earned the badge Topic Starter
  • Reply Authored
    crumplecarhas earned the badge Reply Authored
  • Topic Starter
    PDL2THEMTLhas earned the badge Topic Starter
  • Reply Authored
    Sternmahas earned the badge Reply Authored
Show all badges
Terms & ConditionsCookie settings