Skip to main content

Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,429 Topics
  • 5,823 Replies
1429 Topics
E
EruHub Starter
asked in Strava Features Chat
Map on the app - Route suggestions unwanted

Hi, for me it is unnecessary to get 3 route-suggestions while discovering the map with the app. They block the view, particularly with the text-box at the bottom (almost in the middle of the screen). I don't use it and I find it irritating that I can not make it disappear. It is only possible to change to segment suggestions instead. It would be wonderful to add the option to show non of them or be able to tap on the map and enjoy my heatmap on fullscreen without route suggestions and the menu-bars. It would make it easier to discover the map.

01
E
3 months ago
N
NewlandsHub Rookie
asked in Strava Features Chat
Finding Routes

I may be confused, but I seem to be unable to find public routes on the Strava website and at the same time I cannot find my personal routes on the Strava (Android) app.   Is it just me?On the website, I can find My Routes and a "Routes" item in the footer under "Explore" that leads to a list of hiking routes (but no biking routes!?)On the app, under "Map", there is a "Saved" tab, but for the past two days, clicking "Saved Routes" returns "Server is not responding, please try again later".I ran into all this because I went for a long gravel ride yesterday and wanted to have the route on my phone, but I could not find it.   I did find out that the most popular saved route in my area is terrible -- I'm not sure why anyone would recommend it.  The recommended route puts people on a busy and dangerous major highway when there are lovely and quiet alternatives on the same loop.  I had hoped to find the recommended ride on the website and comment on how bad it i

27
N
3 months ago
fulmar211
fulmar211Hub Rookie
posted in Strava Features Chat
Gaps in Heatmap

I'm curious to know if this is a known issue, or if there is a resolution to an issue I have observed.  In the heat map, I often see large "gaps" in sections that have been ridden.  It would be useful if the sections were contiguous.  In fact, for some longer tours (such as a cross country tour), the heat map line almost entirely disappears when I zoom out.  I have uploaded two examples of this occurring:

013
fulmar211
3 months ago
H
HasseHub Rookie
posted in Strava Features Chat
Segments on Maps

What have you done to the content of Segments on Maps? There is hardly any segments showing up any more! Why can't I get to see all the segments there is? Segments is very much the reason why I am a subscriber. When you take away the possibility to explore and find new segments there really isn't much meaning in staying on as a subscriber!Please reverse it back to the old setup, where all segments was visible on the Explore Segments page!

015
H
3 months ago
T
TimaHub Starter
asked in Strava Features Chat
Name not accepted in comments

Every time I try to put the name '**bleep**' in a comment I get an error.It only seems to happen with this particular name. 

01
T
3 months ago
K
kbatyaiHub Rookie
asked in Strava Features Chat
non-public activity Segment results don't sync to Garmin Live Segment

If you link Garmin AND Strava,then Garmin, for example an Edge 830, will sync STRAVA live segment to Garmin device with statistical data, like PRs, Leaderbord, etc. But, It sync ONLY Strava activity results where the Privacy set to "everyone"."followers" "only me" results are NOT synced to Garmin. Why??? I understand that other than "everyone" results and activities are NOT shown to everyone on Strava, because of privacy... and "follower" only to followers. But If I (me directly) set a link between Garmin and Strava to share content/data, then I personally and intentionally AUTHORIZE Strava to give the data to Garmin Connect (who I think polls it via api-api sync). Why Strave does NOT share these data to Garmin during backend system communications?!?It's not about privacy, because both "side" are "me" and additionally I give my authorization. So, Strava...what is the reason behind?!?

02
K
3 months ago
R
RuthHub Starter
asked in Strava Features Chat
Hi, I elimanated an activity I want to recover it. How can I do it?

Migrated Content

56
R
3 months ago
S
susanzodyHub Rookie
asked in Strava Features Chat
Not all mile markers showing up

I have created a route and not all the mile markers show up? ie: mile markers 1-10 show up correctly, yet then the next marker on the map is 15? How do I get my map to show all mile markers?

02
S
3 months ago
A
Alexandra1Hub Starter
asked in Strava Features Chat
Bugs transfert de données / Data transfer bugs

Bonjour à tous Deux petits constats sur l'utilisation de Strava que je ne comprends pas. Mon temps d'activité indiqué sur Strava est plus court que mon temps d'activité mesuré avec ma montre (le transfert des données se fait automatiquement) ? Dernier trail, il y a 15 minutes d'écart... Sur un 20 km, sur Strava, le temps indiqué est de 1 h 57 et sur meilleurs efforts, il est indiqué 2h07... Bref je ne comprends pas. Des bugs ? Merci pour votre retour et bonne journée ! TRANSLATION:  Hello everyone Two small observations on the use of Strava that I do not understand. My activity time indicated on Strava is shorter than my activity time measured with my watch (data transfer is done automatically)? Last trail, there is a 15 minute difference... On a 20 km, on Strava, the time indicated is 1 h 57 and on best efforts, it is indicated 2h07... In short, I do not understand. Bugs? Thanks for your feedback and have a nice day!

01
A
3 months ago
J
JoakimnoraasHub Starter
asked in Strava Features Chat
Announcing workout ahead of execution

Is there some way to announce publically that I intend to do a workout involving xyz (eg running 2x10km at pace 4:15 starting at x) to see if anyone joins?

01
J
3 months ago
I
IreneZeitlerHub Starter
asked in Strava Features Chat
How long does Strava usually take to respond to a support request?

I accidentally deleted an activity that I would like to restore and I’m wondering how long it takes Strava to respond to a request like this one. Thanks!

24
I
3 months ago
S
SanjayMHub Starter
asked in Strava Features Chat
**bleep**s to time while ap is on

Why does my Strava shift to time and hide the tracking while on ? How do I resolve this it’s a problem while cycling I cannot check the data .  

01
S
3 months ago
W
WBAHİSHub Rookie
asked in Strava Features Chat
User interface problems

Hello Community,I’m reaching out to address some user interface issues I've been encountering recently and to seek advice or potential solutions from fellow users and the development team.Here are the key problems I've noticed:Navigation Confusion: The layout of the navigation menu has become cluttered, making it difficult to quickly find frequently used features. An intuitive and streamlined menu could greatly enhance usability.Inconsistent Button Functionality: Some buttons do not respond as expected or have inconsistent behavior across different sections of the app. This inconsistency can be confusing and frustrating, particularly when performing routine tasks.Display Errors: Occasionally, certain elements do not load correctly or are displayed improperly. This includes overlapping text, distorted images, and misaligned content, which detracts from the overall user experience.Accessibility Issues: There are some accessibility features that seem to be lacking or not functioning as in

01
W
3 months ago
K
KebukuHub Starter
asked in Strava Features Chat
PR does not appear on my best run in 10k

 The PR badge does not appear on my best 10k run even though it is listed as the best effort.  

01
K
3 months ago
G
GigglesHub Starter
asked in Strava Features Chat
Photos upload issue

I have been unable to upload photos from my iPhone to my Strava activities for the last two weeks. No change in size of photos or what I’m doing. Any ideas on how to fix this?

25
G
3 months ago
R
RaduTiciuHub Rookie
posted in Strava Features Chat
World Bicycle Day Celebration by cross-border multinational group rides

In a period when globally things are not necessarily going extremely well, sports in general and cycling included could be a way to bring closer people from different countries, facilitating establishment of friendships and collaborations between individuals or groups that could end up organizing joint events, meeting or even hosting each other when riding abroad. The World Bicycle Day could probably be the best moment for such joint riding events.We are a such a group of Hungarian, Romanian and Serbian riders celebrating the World Bicycle Day (June 3rd) by organizing in the closest weekend to that date, a joint cross-border ride around the point where the borders between our three countries are meeting. We did it in 2022 (https://www.strava.com/clubs/1043276/posts/21037486 with 5 participants, 95 km tour) and 2023 (https://www.strava.com/clubs/1043276/posts/24446159 with 25 participants, 120 km tour) and planning a similar one this year, hopefully with 40-50 participant

13
R
3 months ago
S
SwheelerHub Starter
asked in Strava Features Chat
Apple Multisport activities showing up as 1 activity

I completed a Bike and Run multisport activity using the apple fitness app. After uploading to Strava it is shown as one continuous activity. I know other smart watches upload as separate activities and would be nice if it was the same with apple fitness as you do not see any segments or average speed data for the individual sports and the transition is not accounted for either .  

1610
S
3 months ago
I
IvyHub Starter
asked in Strava Features Chat
How do I update location on my profile?

Hi there, I downloaded Strava in Switzerland but whenever I attempt to change the location, it would only let me change the city and the state, but never the country, so it always gives me something like “NY, United States, Switzerland”. Any possible way to fix this? Thank you so much! Have a great day!!

711
I
3 months ago
J
JeffersoooooonHub Starter
asked in Strava Features Chat
New segment type Top speed based on GPS data

Hello everyoneTo end our club ride every week, we finish/sprint in a 300m segment. Known problem is that the average speed is sometimes higher than the max speed for some rides due to GPS accurancy, so that not the fastest rider that day gets the fastest time on the segment (or even the KOM).So i was thinking that Strava could introduce different types of segments. All current segments are in fact average speed (= best time on segment) segments. But for sprint segements, all what matters is the topspeed. So the leaderboard on sprint segments would be based on the GPS Top speed somewhere during the distance of the segment. That would end many discussions about KOM's and faulty average speeds on straightforward 300m segments 

02
J
3 months ago
E
Eugtsa46Hub Rookie
asked in Strava Features Chat
Customer support - segment matching for hill repetitions

Hello!Are there any deadlines for the process of resolving tickets with segments matches? I've already created support request #2946488 yesterday (25th june 2024), but there was no activity since then. Basically no notification on email (no notification in the app), no change of ticket status, no change of priority.All this create impression that support activity is basically abandoned, and is a bit concerning. Especially when you have strava subscription.Regards,Evgenii

03
E
3 months ago
C
cspillerHub Starter
asked in Strava Features Chat
Deleting Routes on Desktop Bug

From : https://www.strava.com/athlete/routesDelete the last route in a row (at full width, they are rows of 4) and all of your routes seemingly disappear:refresh the page and all your routes re-appear:

12
C
3 months ago
M
MxtHub Rookie
asked in Strava Features Chat
Joining challenges without free trial

Hello-I’ve just started a challenge with a running team, but several members have not been able to join without starting a free month-long trial while others have been able to join freely without issues.None of them ever joined other private groups or created their own groups. Why might this be happening? Is there a way to make it so that everyone can freely join, to make it fair among the team members?Thanks

33
M
3 months ago
L
LintoHub Starter
asked in Strava Features Chat
Wrong stats progress time span

 Shows wrong summary stats for 7D, 1M, 3M, 6M and 1Y.How to reproduce: iOS app go to You-> Progress -> [Select any time span]If 7D and 1M is selected the summary shows Today stats. The chart is correct but not Distance, Time and Elev gain.Same if you select 3M, 6M or 1Y the summary shows This week stats.   

03
L
3 months ago
A
ABlair29Hub Starter
asked in Strava Features Chat
Ticket response

Hi, how long does it take to get a reply? I raised a ticket on Friday and not had any response? Thanks

06
A
3 months ago
K
KieranEdwardsHub Starter
asked in Strava Features Chat
My 5k run not showing on my personal records

My 5k run not showing on my personal records, why is this? Pictures show the faster 5k run compared to my leaderboard showing a slower one I did   

13
K
3 months ago

Badge winners

  • Reply Authored
    Rixterhas earned the badge Reply Authored
  • Reply Authored
    Karina77has earned the badge Reply Authored
  • Topic Starter
    Ahornkornhas earned the badge Topic Starter
  • Topic Starter
    Karina77has earned the badge Topic Starter
  • Topic Starter
    drc.dc3has earned the badge Topic Starter
Show all badges
Terms & ConditionsCookie settings