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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,459 Topics
  • 5,917 Replies
1459 Topics
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scotsticHub Rookie
asked in Strava Features Chat
Links to routes from group events not working

When viewing a group event, selecting the action to view the route no longer works (Android).Instead, selecting the action to view the route just takes you to the route generator function.

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3 months ago
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agnes_Hub Starter
asked in Strava Features Chat
not getting QOMs I earned

hi all, what can I do about not getting the QOMs I earned? I can't figure out why it's happening - I tried Refreshing stats on both Segment page and Activity page and still does not show as updated. Any ideas? 

42
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3 months ago
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AvoKardoHub Rookie
asked in Strava Features Chat
Pace

Why is Pace no longer being shown on the main screen? There is spare space to do this under Moving Time.Elevation is shown and frankly no one I know is interested in that, we just want to see if our pace is improving. Why did you stop showing this recently? It is making me consider moving to another app

59
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3 months ago
MichaelS
MichaelSHub Rookie
asked in Strava Features Chat
Action Button for Strava on Apple Watch Ultra

  Hi there,Please add Strava to the list of available apps on Apple Watch Ultra for the action button. It is now open to third parties (like Podometer++ here in the screenshot). 

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MichaelS
3 months ago
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nicrennetHub Starter
asked in Strava Features Chat
Heatmaps - date filter

Would it be possible to introduce a time filter to heatmaps so that trails that fall out of favour fade out?I live in an area surrounded by forests and use the heatmap facility extensively to find new routes to run / cycle off the main fire trails. However, due to forestry work over recent months and years and the inaccessibility of some routes due to tree growth, this has become an increasingly unreliable way to plan a run - routes that were popular can now no-longer be navigated.I would propose at least a 12-month rolling filter (a bit like the rolling 90-days for local legend) to ensure that all seasons are captured.

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3 months ago
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dEntzHub Starter
asked in Strava Features Chat
Not paying for a subscription until basic features are fixed

This is not a post for asking for help, but rather to vent my frustration about Strava's lack about basic features:- Why are there no turn-by-turn directions for a pre-planned route either with audio cues or some sort of display on my smartwatch? Or even better: Why not both?-Why does the app on my smartwatch not work in unison with the app on the phone? Meaning, if I start a workout on my phone, why isn't the same workout simultaneously displayed on my smartwatch?- Which brings me to my next point: Why are there no cues for entering and leaving a certain puls zone?-Why is there not a save button at the bottom of the editing page after you finish your workout? You always run the risk of deleting your workout because of it.-Why can't you upload non-GPS workouts from other apps to Strava?-Why can't you turn off GPS for certain activities? For example: It doesn't make sense to have GPS turned on during swimming in a pool since GPS is by far not accurate enough to track your lanes properly

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3 months ago
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WindbreakHub Rookie
asked in Strava Features Chat
Wahoo system automatically uploaded as virtual ride

When Wahoo system uploads a ride to Strava, Strava should upload it as a virtual ride by default.Strava already auto detects different types of ride based on Garmin ride profiles (gravel, MTB, road, etc), why not just do the same logic for everything from Wahoo System, RGT, Zwift etc.

165
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3 months ago
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BrianCunninghamHub Rookie
asked in Strava Features Chat
Update broke my app

All my previous entries and friends are gone after the update. I am continually promoted to start a payed subscription. Is this a pay app now?

23
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3 months ago
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andrecostHub Rookie
asked in Strava Features Chat
Run not uploaded to strava

I uploaded my last 2 activities on my suunto app, but I'm waiting for 5 hours and they are still not uploaded/synced on Strava. Perfect on Suunto app, nothing on Strava.This is the first time that something like this happens.What should I do?Thanks in advance.

544
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3 months ago
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Canoe223Hub Starter
asked in Strava Features Chat
Gear list

Any tabs that could show you gear and mileage on them. Always takes way to long to get too and track

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3 months ago
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PoulVisbyHub Starter
asked in Strava Features Chat
IOS audio cues dialect

Iphone language danish. Written text in Strava app is danish. All good there - I am danish !The text in the Strava app for the artificial voice still seem to be in english. So english words pronounced by a danish speaking artificial voice. Example: "Nine" is a number in english text. When pronounced in english it sounds correct (najn), but "nine" pronounced with a danish speaking voice is "nee-ne". It is neither english nor danish and as such not understandable. So: When IOS is danish, the written text in Strava app is also danish. The artificial voice tries to speak danish, but is clearly served an english string of words to be pronounced with a fat danish accent. Not good !  

11
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3 months ago
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tartiflixHub Starter
asked in Strava Features Chat
"polarized" global heatmap

One problem with the global heatmap is that it does not tell, for a popular route, if one direction is much more popular than the opposite direction. E.g. some MTB routes are only rideable downwards, some others are boring downwards but popular upwards.Would it be possible to colorize each pixel according to the most popular direction? E.g. white when no direction is more popular than the others, red if north is more popular, blue if west is more popular… Or maybe a filter to only show the intensity of circulation going north, etc.Thanks!

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3 months ago
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AgnesaHub Rookie
asked in Strava Features Chat
Wrong calculation in statistics in the club

Hi. Im a member of one of the clubs on Strava. Unfortunately my today's activitie wasn't calculated in statistics in club from this week. The activitie has been show in the "Activities" of all members of the club, but has not been show in the summary on "Stats". I've read all the articles and posts that could help me to solve this situation but non of them helped. And ideas what's wrong with that? I was at the first place last week in the club, so it is important for me that my results would be calculated correct.

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3 months ago
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KamaljitbeeslaHub Rookie
asked in Strava Features Chat
Rides not showing in activity

I am really disheartened. Starve customer care- please answer my query - Strava ticket #2990699 my 03 rides not showing in activity

22
K
3 months ago
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ShaunRHub Starter
asked in Strava Features Chat
How to change the stats displayed in the app

On my app, it used to show me calories burnt, now it shows co2 saved, how can I get calories burnt back on the app, I have to go into the web portal to see what I did? 

91
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3 months ago
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Herro2689Hub Starter
asked in Strava Features Chat
I can't comment on activities

Every time I try and comment on other peoples activities I get the message 'Strava has encountered an error. Please contact support' This started happening yesterday evening. I'm recieving comments so I know it isn't a Strava wide issue. Any help would be appreciated!  

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3 months ago
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dhoneymanHub Starter
asked in Strava Features Chat
Activities returned in non chronological order when searched

When searching your activities on the mobile app, search results are returned in non-chronological order. When I do interval workouts, I will leave a note in the "private notes" section stating the type of interval I did. When I go to "My Activities", before executing a search the activities are listed in chronological order. Once a search is executed, say for "intervals" I get back all of the proper results, but the order of them is all over the place. I believe they should still be in chronological order. Thank you! Also the little auto save statement for this text box should probably be in my local time. Its not. Just saying.

11
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3 months ago
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walter11Hub Rookie
asked in Strava Features Chat
Overview versus Analysis Stats Discrepancy

I've observed in many instance where my average speed for an activity in "Overview" view is different from the average speed shown in "Analysis" view. For example, this activity has average speed 18.8 when viewed in Overview, but shows 19.1 when viewed in Analysis (without any time window truncation). I think the 18.8 (overview) is correct but I'm interested to understand how these two numbers are calculated and where the discrepancy comes from. Should the calculations be standardized?

11
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3 months ago
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MrextremeHub Starter
asked in Strava Features Chat
Activity Feed

Hi! This is happening on my Android Phone. No new Android updates since yesterday and I haven't I have changed anything on the app since yesterday. This morning the home activity feed history on the app has shortened drastically. I can only view back about a day or so in thr feed. I drop in every now and then to give cudos to friends, now I'm finding I'm missing things. I can go to my personal feed and see all my activities, but nothing on the main feed. Please help. 

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3 months ago
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KjersbHub Rookie
asked in Strava Features Chat
Bug report: No way to know why you can't save changes to gear

I wanted to add a default sport to an existing bike. However, the save button was greyed out, making it impossible to save the changes. The UI didn't display any reason for why saving was not possible. After testing a bit, it turned out it was because the weight was invalid (1 kg) (When I first created the bike, 1 kg was accepted). When you try to save, it should for example jump to the invalid weight field and clearly say why its not valid.

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3 months ago
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algierwanggaHub Starter
asked in Strava Features Chat
Strava doesnt recognize smartwatch pause

Hi, I'm using a huawei smartwatch and it syncs with strava. I was using running mode when I was taking a break I paused via smart watch, but strava didn't detect the pause and strava continued to detect me moving. Should I enable auto pause mode on the strava app?

31
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3 months ago
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roynielsHub Rookie
asked in Strava Features Chat
Global heatmap mobile app is always showing all types of activities

When I am on my phone (android) I would like to change the types of activities it uses. For example it shows walking as well as cycling, which is annoying, because I am on a bike and as a result sometimes end up in places that are only for walking. Can I change this in the mobile app, like I can on the website? I can do it for my personal heatmaps, but not for the global one...

14
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3 months ago
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RussellVossenHub Starter
asked in Strava Features Chat
What does top x% mean?

 Hey everyone, I've been using strava for a while and love the system. However for a while I've noticed top x% on the leaderboard.Is this just a heading saying that if you rank high enough this is where the leader board shows the number and who's on top, or is this something else?I've googled it in many ways to find out what this means but can't seem to find anything on it. Does anyone know what top x% means?Thanks

157
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3 months ago
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TouchstoneFMSHub Starter
asked in Strava Features Chat
Participants can't join group challenge

I've created a group challenge, but some people are unable to join without signing up for a free trial. The challenge currently has 9 members, so the participant limit isn’t the issue, and some of the new members haven't used up their 2 free group challenge slots.Could someone help explain why this is happening and how I can resolve it?

101
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3 months ago
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LikesahillHub Rookie
asked in Strava Features Chat
Leaderboards - automatic re-categorisation of performances to 'E-bike'

I am an athlete who has always used leaderboards as a motivational tool.As I get older, I have focused more on the age-related boards. Having crossed the age boundary into 55+, all the hills that I target are heavily populated by mis-categorised ebike rides. I appreciate that the AI tool is looking for obvious cheats/mistakes, perhaps a KOM in a car.For the E-bike problem I see, I suspect it is largely about more casual riders and ignorance of the rules. I see consistent patterns in the data: Low athlete activity levels, recorded on a phone, no HR/power data, cups on hills (but no other segments) slow times on all key metrics 5k, 10k, etc. My suggestion is that you set a performance threshold and automatically recategorise all rides that meet it. For example, given the E-bike issue (in Europe maybe not the US) is largely around hills, it would be simple to set a transparent rule that if you acheive, say, a VAM of over 1,000 on a segement and you don't meet certain criteria, t

42
L
3 months ago

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