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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,415 Topics
  • 5,787 Replies
1415 Topics
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LxoHub Starter
asked in Strava Features Chat
Better Reciepts

Quick backstory:Here in Sweden we have a system called friskvårdsbidrag (wellness subsidy) , an elective system where companies can hand out up to 5000sek (500usd) to its employees for exercise and health related services. For this however a receipt is needed, and a legal one.Idea suggestion:Add legal requirements to strava receipts:Today Strava receipts (that can be found under your profile settings - My account - Membership and then Resend last receipt / resend all receipts) include:NameEmailDatePayment methodRetailerItems purchasedPayment totalFor a receipt to be considered legal in Sweden/europe further items must also be included:VAT total (often with VAT rate)Tax number

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L
2 months ago
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jaguateHub Starter
asked in Strava Features Chat
Strava App shows kg CO2 but not calories burned

How do I get the app to show calories burned again and stop showing kg Co2?  I don't have this problem when viewing an activity on the website, just on the app.Thank you!Jeff 

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J
2 months ago
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patelgrshHub Starter
asked in Strava Features Chat
Create Group

Not create group challange 

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P
2 months ago
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robpmcadamHub Rookie
asked in Strava Features Chat
Feedback: recent update to heatmaps makes creating routes difficult

UPDATE FROM STRAVA: Thanks so much for writing in and providing this feedback. This is something that we are aware of and currently looking into. We're actively working on solving this gap in user experience and weighing this feedback into consideration as we work on an update. We appreciate your time and patience. a recent feature seems to have filtered heatmaps based on the sport type when routing. i suspect that this is broadly a great feature, but it has now made gravel routing very difficult because of the data sparsity (a large % of people don't select "gravel ride" on their activities, most rides aren't gravel anyways, etc.). plus there's so much overlap in gravel and road routes anyways, so aggregating that data makes sense imo. the road heatmaps work great here, but the only way to get them to show up is to change the sport type to road cycling, which affects the routing. I prefer to use "gravel ride" as the sport to get good autorouting ("prefer dirt" has its issues since it

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2 months ago
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Rickske1987Hub Starter
asked in Strava Features Chat
[KNOWN ISSUE] Activity Grouping sometimes doesn't work

Since a couple weeks/ months the feedback doesn't show I rode together with other strava users. I haven't changed any settings. It worked woth those users in the past. Any idea what I can do? Adding/ inviting to the ride doesn't be the answer. That will add up the km's to my totale which is not gooed. Thanks in avance. Regards, Rick

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R
2 months ago
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lastoneupHub Starter
asked in Strava Features Chat
"Forbidden" Message when trying to save a route

I have this problem several times and i consistently get a forbidden message when trying to save a route that has been shared with me from another strave user via imessage. The route opens i can see everything but when i click save it says forbidden. The only work around is to edit the route a bit and then it will save. Changing the name doesn't work either. I'm an iphone user and trying to do this via the strava app on my iphone - any help or things I might be able to try would be much appreciated.

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L
2 months ago
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abfurmanHub Starter
asked in Strava Features Chat
Routes created on Strava Website not synching with iphone

Good morning!  I uploaded a gpx file (route) on the Strava website, hoping it would automatically synch with my Strava on my iphone. I had previously saved three routes successfully, so I have some previous experience. For some reason, the route I uploaded (successfully) on my laptop to the website, does not appear as a saved route on my Strava app on my iphone. Am I being too impatient? Does it require a lot of time? Any ideas would be appreciated. Thank you!

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A
2 months ago
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KByfieldHub Starter
asked in Strava Features Chat
How do we get a new trail added to the maps?

Recently a new MUT opened and is quickly becoming popular with runners and cyclists.   As it was created where no path previously existed, the Strava maps don't show it and the only way to use it in route planning is via manual mode.This isn't a big deal but it did get me wondering how I could go about providing necessary info to Strava to get it added.

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K
2 months ago
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ulfhjensenHub Rookie
asked in Strava Features Chat
Cleaning my dashboard

Dear Strava (and users),I am getting increasingly annoyed by the many irrelevant postings I experience in my Dashboard between activities. How do I get rid of or disable these?To explain: My Dashboard is my goto page when opening Strava. Normally, I will have my latest activity at the top but below that I have to scroll, scroll and scroll to get to my next activity, past a great number of posts on Gravel, How to get in shape, Tour de France and what-have-you-not... This is deeply irritating as I check in to analyse and compare activities, not to get in shape or because I don't know who won what race.I could accept my Dashboard being contaminated if my "Activity Feed" was clean as I could then just go to that page. But this page shows exactly the same as my Dashboard - so what is the meaning of having an explicit activity page if it is also contaminated?At the very least a "Show"/"Do not show" button would be nice.I recognise that my clubs "need" to push ads and weird stuff, I signed up

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U
2 months ago
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WurfyHub Rookie
posted in Strava Features Chat
[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. We appreciate your patience. Hi just tried to create a route for tomorrow in the app and it can no longer create routes. Does anyone know how to do this now?

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2 months ago
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surfoxyHub Rookie
asked in Strava Features Chat
Default activity always set to Gravel Ride. It bugs.

Hi, I've never ridden a gravel bike in my life. I was on a MOUNTAIN BIKE ride today, and yet again, for the like 100th time, my mountain bike ride was labeled a gravel ride. Is there not some way to set the default ride as a mountain bike ride? Everyone I rode with has mountain bike for the same ride. I've looked all over the web and can't find a way to fix this. Clearly not the end of the world, also starting to get annoying.  I don't get it. This started happening months ago -I don't own gravel bikes, and while some of the terrain I ride is also suitable for gravel, there's no way a system could look at my activity and think this was my default. Thanks for any help. Would love to never see this again. Thanks!  

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S
2 months ago
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Tom-BHub Rookie
asked in Strava Features Chat
No map showing up after ride is uploaded

After updating my ride, The map will not show up for my ride. evrything else does. I am not sure why. It used to work fine. Any help would be appreciated. Thanks!

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T
2 months ago
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mike11Hub Climber
posted in Strava Features Chat
Why Do Posts Keep Filtering To the Top of My Feed?

First off, I have my feed order set to chronological. What I'm noticing is that posts completely ignore this setting and repeatedly filter up to the top of my feed.Note that I'm not talking about run/bike/swim/etc activities. I'm talking about posts, like when a pro athlete creates a post on their feed to promote their latest YouTube video or sponsorship, etc.I'm forced to read it every single time I open Strava. I'm assuming it's because the post gets a lot of engagement, but I have my feed set to chronological for a reason. It's because I don't want an algorithm to decide what I see and I don't want Strava to turn into Facebook or Instagram.

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M
2 months ago
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GH60_2Hub Rookie
asked in Strava Features Chat
"Matched rides" feature not working.

This feature did not work yesterday on a ride, on exactly the same route that I have done frequently before. Any suggestions for resolving the problem

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2 months ago
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grantOHub Rookie
asked in Strava Features Chat
KOM Flags

Migrated Content

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G
2 months ago
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MS47Hub Rookie
asked in Strava Features Chat
Average power in Watts

Hello everyone,For a few weeks now my average power has reduced significantly compared to before. My cycling style hasn't changed and the equipment hasn't changed in the app either. It's about the calculated/estimated power because I don't have a powermeter. Has strava made any changes to the calculation?Best regards

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M
2 months ago
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T123Hub Rookie
asked in Strava Features Chat
Not happening for some reason my 2024 strava account as gone and im back to my old 2019

Migrated Content

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T
2 months ago
Stefanucl
StefanuclHub Rookie
asked in Strava Features Chat
Map navigation issue

Hi, I’m new to strava premium but this is the 2nd time I’ve come across an issue with it (perhaps I’m not using it correctly) and I’m seriously considering cancelling before it charges me.I drew a bike route this morning and clicked “use route” on record to follow the route however I didn’t get any navigation queues instead I was just watching the map on my phone and had to keep twisting it mid ride to align the direction as it kept assuming I was facing at 90 degrees to my riding direction! I kept tapping the map icon but this just changed to metrics never to directions. finally when I stopped the ride the post on my homepage had no map attached. any help would be great before I decide to cancel. Thanks 

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Stefanucl
2 months ago
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scotsticHub Rookie
asked in Strava Features Chat
Links to routes from group events not working

When viewing a group event, selecting the action to view the route no longer works (Android).Instead, selecting the action to view the route just takes you to the route generator function.

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S
2 months ago
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agnes_Hub Starter
asked in Strava Features Chat
not getting QOMs I earned

hi all, what can I do about not getting the QOMs I earned? I can't figure out why it's happening - I tried Refreshing stats on both Segment page and Activity page and still does not show as updated. Any ideas? 

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2 months ago
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AvoKardoHub Rookie
asked in Strava Features Chat
Pace

Why is Pace no longer being shown on the main screen? There is spare space to do this under Moving Time.Elevation is shown and frankly no one I know is interested in that, we just want to see if our pace is improving. Why did you stop showing this recently? It is making me consider moving to another app

09
A
2 months ago
MichaelS
MichaelSHub Rookie
asked in Strava Features Chat
Action Button for Strava on Apple Watch Ultra

  Hi there,Please add Strava to the list of available apps on Apple Watch Ultra for the action button. It is now open to third parties (like Podometer++ here in the screenshot). 

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MichaelS
2 months ago
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nicrennetHub Starter
asked in Strava Features Chat
Heatmaps - date filter

Would it be possible to introduce a time filter to heatmaps so that trails that fall out of favour fade out?I live in an area surrounded by forests and use the heatmap facility extensively to find new routes to run / cycle off the main fire trails. However, due to forestry work over recent months and years and the inaccessibility of some routes due to tree growth, this has become an increasingly unreliable way to plan a run - routes that were popular can now no-longer be navigated.I would propose at least a 12-month rolling filter (a bit like the rolling 90-days for local legend) to ensure that all seasons are captured.

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2 months ago
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dEntzHub Starter
asked in Strava Features Chat
Not paying for a subscription until basic features are fixed

This is not a post for asking for help, but rather to vent my frustration about Strava's lack about basic features:- Why are there no turn-by-turn directions for a pre-planned route either with audio cues or some sort of display on my smartwatch? Or even better: Why not both?-Why does the app on my smartwatch not work in unison with the app on the phone? Meaning, if I start a workout on my phone, why isn't the same workout simultaneously displayed on my smartwatch?- Which brings me to my next point: Why are there no cues for entering and leaving a certain puls zone?-Why is there not a save button at the bottom of the editing page after you finish your workout? You always run the risk of deleting your workout because of it.-Why can't you upload non-GPS workouts from other apps to Strava?-Why can't you turn off GPS for certain activities? For example: It doesn't make sense to have GPS turned on during swimming in a pool since GPS is by far not accurate enough to track your lanes properly

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2 months ago
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WindbreakHub Rookie
asked in Strava Features Chat
Wahoo system automatically uploaded as virtual ride

When Wahoo system uploads a ride to Strava, Strava should upload it as a virtual ride by default.Strava already auto detects different types of ride based on Garmin ride profiles (gravel, MTB, road, etc), why not just do the same logic for everything from Wahoo System, RGT, Zwift etc.

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W
2 months ago

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