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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,457 Topics
  • 5,897 Replies
1457 Topics
Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
Android app rendering issues

My phone is setup to use larger fonts to help with declining eyesight. I find that the Strava app has a number of rendering issues where important content doesn't fit properly. Here are two most obvious examples, but likely there are more:1) In the splits rows have insufficient height.also, GAP has insufficient width, which results in losing one digit in some rows 2) In segment leaderboards, many entries don't have their year rendered. I'd say, the year is probably the most important part of the date, to tell you how old the attempt was made, followed by the month. Perhaps Strava could fix this by using a different date format, for example by using abbreviated month or numeric month. Also, perhaps this could be improved by reducing the whitespace.  

01
Silentvoyager
Superuser
2 months ago
G
GuyinnoreHub Starter
asked in Strava Features Chat
Today leaderboard showing only me?

This has been happening for a while, I enjoy looking to see who else has ran the same segment and where I place on the leaderboard for that day but it rarely works and only shows me.  Sure I may be the only person who’s ran that day but over like 6 segments showing only me chances are slim considering I live in a town with plenty out running.

11
G
2 months ago
M
Moonfarah11Hub Starter
asked in Strava Features Chat
accidentally erased a saved hike

I accidentally erased a saved hike and I have sent two emails already to strava support system to ask them to send me that saved hike again. No answer till now 🥺 

21
M
2 months ago
N
neknoHub Rookie
asked in Strava Features Chat
File Upload - Rate limited

I'm trying to use file upload on the Upload and Sync Your Activities page. I have 400 activities to upload from TCX files, limited to 15 files at a time by the page. I can upload 30 files in 2 batches, and then I get an error: You've exceeded the maximum number of uploads. Please try again later. Does the file upload have a rate limit? A limit of 30 files per 24 hours (?) would be annoyingly low.

12139
N
2 months ago
P
phmDKHub Rookie
asked in Strava Features Chat
Goals: Show Extra in Green and To Go in Red

Looking at your long list of goals, it is hard to determine where you have done extra and where you still have a bit to go for the year/month/week. I suggest that the text To Go and value for this is shown in red and similar with the Extra, show this in green. See screenshot to understand how much easier it will be to understand how you are performing with regards to all your goals  

01
P
2 months ago
A
anchskierHub Expert
asked in Strava Features Chat
Strava support request listed as "solved" when they haven't been responded to

@Jane11 @Scout - Can anyone explain why my latests strava support tickets are listed in the support center as "solved" when they haven't even been looked at by Strava or responded to in any way?  The two in question at the moment are support requests #2798283 and #2798650.  The second was created as a follow up to the first one since the first one was not actually solved or responded to in any way but it was immediately marked as "solved" in your system.  I have one other support request that is listed as "open".  Does the system only allow a single open support request?  

38
A
2 months ago
I
InvisibleTrailHub Starter
asked in Strava Features Chat
Now you see me now you don’t (segments query)

I’m looking for a segment my wife can see near our home but when I go to the maps tab the segments she can see are not there on my app. Anyone know why this is? I have seen the segment once but now it’s gone.

01
I
2 months ago
A
AdamhHub Starter
asked in Strava Features Chat
App route creator strange

The route creator on desktop is very good. On the app there are basic problems about route selection and making the same start and end will create very different routes on app vs desktop. The app will route longer in sometimes comical ways. Even when attempting to draw a route versus select points. Some examples when trying to make a simple route. 

01
A
2 months ago
D
danwHub Explorer
asked in Strava Features Chat
Promoting a Sponsored Cycle

Myself and group of other teachers at my school will shortly do a sponsored cycle over a period of around 10 days. We would like our pupils to be able to easily view our progress on Strava, but we don't want to risk them being able to interact with the the associated activities or muck about with the feed containing them by allowing them to join an associated club themselves. We would also want to stop pupils being able to easily see our previous, personal rides, from before we started the sponsored cycle, by simply scrolling down to the bottom of a club feed. I think this rules out using clubs for this cycle, and joining a group challenge (which might otherwise have worked, at least to a certain extent) is now restricted to premium subscribers, which would exclude 70% of the staff involved.Is there any way we can safely promote our sponsored cycle in Strava or do we have to look elsewhere? And if we do have to look elsewhere, does anyone have any device-agnostic suggestions? Thank you

20
D
2 months ago
S
suebedooHub Rookie
asked in Strava Features Chat
created map prompts

Hi.  Can anyone please tell me if it's possible to get audio direction prompts whilst running a route I have created in maps?  TIA.

14
S
2 months ago
B
BjdnhHub Starter
asked in Strava Features Chat
Heart rate data suddenly not synching from Fitbit

All of the sudden no heart rate data.  And this is the foundation for relative effort and fitness. I tried to manually upload the file but Strava would not accept a duplicate file. Any ideas? 

13
B
2 months ago
M
MkarlHub Rookie
asked in Strava Features Chat
(RESOLVED) Progress not Updating

Hello, my progress is not updating, is there a way to fix this? It works on the website though Thank you  

44
M
2 months ago
H
HarrisonMorrisHub Starter
asked in Strava Features Chat
Progress not Updating

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

34
H
2 months ago
T
TirsamisuHub Rookie
asked in Strava Features Chat
Family plan not in same country error

Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Netherlands, however 2 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be able to join in the family plan. Please help out.

143
T
2 months ago
K
KevinWhiteTriHub Rookie
asked in Strava Features Chat
Tilt on the draw Route feature for mobile

Hello. There is probably an easy way to do this, but I think there needs to be a button to change the view back to a direct overhead vs tilt. I live in a very flat place where the tilted view is never that interesting. However, I do draw a lot of routes on my phone. Sometimes the screen gets tilted and for the life of me I can’t get it back. If there was a button or if you tapped the compass twice it would be nice if this changed the tilt back.  Thanks!

16
K
2 months ago
B
bfuerstHub Starter
asked in Strava Features Chat
Manual upload multisport activities - duplicate

Hi ThereI've downloaded all my activities from my old strava account and now tried to upload them again in my new profile. I'm doing triathlon, so there are a few multisport activities. While uploading the files strava ist mentioning "xxxxxxxx.fit duplicate of Morning swim". So far so good. But then checking the activities, all those files are uploaded twice. Is there a solution to get them only uploaded once?Thanks and regardsBen

212
B
2 months ago
M
MrWhiteHub Rookie
asked in Strava Features Chat
Adding heart rate to an activity (merging 2 FIT files)

Hi all,I'm trying to add my heart rate information from my smartwatch to a Strava activity. The Strava activity was uploaded from my stationary indoor bike.I tried the following two methods:Method 1:I exported both actives as FIT file and tried to combine these files with "GOTOES". The FIT files have been loaded correctly, and also the merging looked good.When re-uploading the combined TCX file to Strava I noticed that the "laps" data is wrong. My stationary bike is listing the different watt intervals as separate laps.Working:    Broken:    So I thought maybe there is something wrong how the files got combined because the first lap distance shows the total workout distance.Method 2:Therefore, I converted the two FIT files into CSVs (using the download "Download Raw Data" from GOTOES). I manually added the heart rate information into the Strava export, saved the CSV file, uploaded it to GOTOES again, and saved it as FIT.I can see that the laps in

292
M
2 months ago
L
l309Hub Rookie
asked in Strava Features Chat
Heat Map Not Updating Again

This issue is happening again periodically. Whilst there wer some slow updates following the recent server issues, I've two over the last couple of days which aren't showing up on my heatmap. I've tried changing sports and then resetting to no avail Funnily enough on both today and Friday when the no-shows have been recorded I've done another activity which does correctly show up up. On Friday the first activity showed, but not the second. Today it was the other way round. I'm getting a bit fed up of this.

11
L
2 months ago
E
elendilHub Starter
asked in Strava Features Chat
Deleted activity

Hi Team! Submitted a support ticket, want to know how long before activity if/can be restored.Thank you.

111
E
2 months ago
R
ritzHub Rookie
asked in Strava Features Chat
subscribe but deleted account

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial at first, but accidentally i was billed for a yearly subscription and out of panicking i deleted my account because i cant cancel my bill on itunes (im still billed but i havent pay yet), i know that account deletetion is irreversible so i am confuse do if i have to pay for a year for that account that has been deleted, i created this account for reaching out, please help thanks

01
R
2 months ago
Q
Qom-addictHub Rookie
asked in Strava Features Chat
Not getting Qoms I've earned

 Hello fellow sport-enthusiasts, I've started cycling three years ago and discovered Qoms. I love chasing qoms and gathered about 2000 of them in the those three years.Now *every* ride when I earn Qoms about half of them do not show up in my Qom results.When I go on my PC to a specific segemnt on which I am the Qom I do not get it, even if my time is much lesser than the current Qom.***What I have tried so far:- refresh results (both on the ride and on the segment page)- wait 14 days for Strava magic to happen- label my ride as a 'canoe-trip', refresh and turn it back to a bicycle ride and refresh- smacked my keyboard hard to my deskAll of this does not work.I emailed Strava and they could not help me. Just told me the 'canoe-trip-trick'.***Who has a brilliant idea?(I have added some examples for clarification and OF COURSE my rides are 'public')

24412
Q
2 months ago
S
Soffe_111Hub Starter
asked in Strava Features Chat
Support

All my Strava support request gets marked as solved right away. But I haven’t gotten any help. Why?

21
S
2 months ago
8
8ushHub Starter
asked in Strava Features Chat
Activity Disappeared

Hi and help!I uploaded an activity and smashed a CR but a day later the activity disappeared and I can’t find anything. The other two guys I was with still have their activities but my activity has disappeared from their feed too. please help!?ThanksAl

21
8
2 months ago
P
phemstrosHub Starter
asked in Strava Features Chat
Change Default Activity to Tennis

Hi All, I changed my workout patterns entirely and play tennis 4-6 times a week but want to track my cardio performance etc. I play competitively now but in my strava it only offers me to switch a default to cycling. It does, however, let me manually change activities to Tennis once they are registered. My activities are tracked on my Garmin and auto-upload.  Any help, workarounds, or alternative ideas for those mainly doing non-triathlon sports are welcome. 

71
P
2 months ago
D
danielBHub Rookie
posted in Strava Features Chat
Edit a ride after saving

There's been a couple occasions when I wanted to edit my ride route after the ride was complete and there is no ability to do that.  A couple examples:The GPS tracking gets screwy and the shown route is actually not the route you took.  I'd like to be able to straighten out the screwiness after saving the ride.I forget to unpause a ride which removes all route info until I resume.  When a ride is resumed, Strava will draw a straight line from where I paused the ride to where I resumed.  I'd like to be able to fix that after completing the ride.

8810
D
2 months ago

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