Strava Features Chat

In the past few weeks, route builder has started building routes that do not follow filters and are also very disjointed. -Using dirt roads when I select paved-Making random dead-end out-and-backs (much more than just a single climb, for example)-Routing through forest paths when I select road-etc The routes being generated look like a mess and would be a terrible riding experience. I’m stuck! I have attach a screenshot of an example. Instead of just a ‘typical’ route I’m getting all of these little one-way sections. Sometimes much worse than this. The other day I was in the woods on rocky trails!

When creating a route, the route builder will not allow me to follow certain roads, even though I have ridden them many times. It will not even allow me to put waypoints on those ridden roads to direct the route there. Using the 'most direct' setting does not help. If I have ridden it, I should be allowed to make a route including it - the most direct route even includes public segments that others have ridden, all on asphalt, unlike the route it gives me, where km 4 is on a 'dirt' road with round stones that is dangerous to ride.

Please bring back the “Virtual Ride” type. I and many others use it to separate outdoor from indoor rides. Thank you. 

Update July 10, 2025: We have now restored links posted on Strava across both mobile and web on Strava. If you added a link before March 3, 2025, it will now be visible again. More details on exactly where and which old links were restored on our Help Center article with additional information available in this post. Strava Community -Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

Anyone else noticed this recent change on the webpage?I have just noticed that under 'Profile' and ‘My Stats’ activities are now being displayed  showing the activity total time rather than the moving time of the activity.I'm sure most people would much rather see their efforts recorded showing moving or effort time, rather than a total time that may include all manner of stops!Any advice on how to change back would be very welcome.Strava ‘support’ were no help BTW.

Hi. I’ve been a subscriber since 2020 and have over a hundred maps saved for my cycling. Recently what’s happening is that when I chose a saved map and press ‘Start’ the map expands to full screen and shows my location (with the blue dot) but the orange route line will not show. If I hide the zoomed-in ‘centred’ view and go back to the map the orange line shows but as soon as I go back to the ‘zoomed-in’ view it disappears again. I have tried deleting the app and re-installing but I’ve still got the same issue. So at the moment I can’t use any of my carefully planned routes - very frustrating.I’m using an iPhone 15 Pro and have the latest IOS 18.6 running (it wasn’t working on the previous IOS version either)Any ideas?

Bonjour,Je rencontre un souci concernant la distance sur un marathon, il me manque 50 mètres sur Strave et même en faisant la correction je ne parviens pas débloquer mon marathon… Savez-vous s'il y a une autre fonctionnalité pour résoudre ce problème? Je ne pense pas être le premier, malheureusement.Merci d'avance.

My map updated and now everything that isn’t a road or path is now the same green color, including water. This makes it so hard to orient yourself and find good routes when traveling. Additionally, the map is now so visually overwhelming and overstimulating. Along with this new update, when you click on satellite it just stays on this green color scheme. Is there any way to reverse this update?? Any way to change the map at all?? 

Hey, I'm asking about my payment. I see that my annual subscription for my Visa was canceled. This is €70, but I later confirmed that I'm still a student. This was approved, so a year is €35 with a 50% discount. Now I'm wondering if I'll get the remaining €35 back? Or how does this work exactly?

I love the (relatively) new screen that pops up in the Strava app after a ride syncs from my Wahoo bike computer. I would love for that popup to also have a dropdown to allow me to choose which bike I rode.I know I can set a default bike (which I have), but I ride a few different bikes and it would be great for that screen to allow me to select one (or leave it alone if I rode my default bike). This way I don’t have to go in after the fact and edit the activity to choose the correct bike.

The Quick Edit is a great feature that makes it easy to quickly edit a recent activity. But it would be even more useful if shoes/gear was part of it. Runners tend to use different shoes for different kind of runs. And tracking the shoe usage is already a great feature but it’s currently a bit annoying to have to do it in so many steps. 

Hey everyone,My ride got auto-flagged with the message: "Your GPS might have been acting up today..." I've already submitted a support request.Just to clarify, my activity data is totally normal — no speed drifting or GPS issues, and it's backed by full power and heart rate data.I also checked on the website, but I can't find the "refuse flag" button that some people mention. Has that option been removed, or is it just not available for my case?For those who've been in the same boat recently, how long did it take for support to review and fix your activity?Thanks a bunch!

Posting here rather than on the Strava Club post hoping Strava staff will see it. Checking out “New! Adventure at your fingertips – literally” email about the Mobile Route Builder and found a bit of weirdness while trying to set a test route in an area I had a problem with on another platform.  I’ve saved the route if anyone in the support team wants to check it out.  I’m in Mountain Bike Ride mode, I would like to be able to move a route off of singletrack and onto a parallel driveway ( the singletrack isn’t anything special and one end of it is garbage so it’s easier to just use the driveway ).  The problem is you can’t move the point to the driveway.  It keeps bouncing back to the singletrack.  If I try to draw the line by hand it errors with ‘Route could not update.  Try again later.’  Ideally it would follow the green highlight shown below.  The gps coordinates are  39.332827, -76.870197 if you want to see it for yourself.  Maybe I’m doing it wrong?

When i record my outdoor rows, it displays speed and cadence but for some reason it's stopped displaying splits which is the most important but. My Garmin captures and displays this data, and it used to show on strava but doesn't now for some reason. My rowing friends still have it on their activities in strava so it's really odd! Any ideas? 

App show both miles and km measurements. One in parenthesis is something. If I bike XXkm, it could show on app as XXkm(XXmi).

I’ve noticed that in the activity feed, sometimes the activity shows the elapsed time, and other times it shows the moving time.For example, last weekend and this weekend I did bike rides with similar distance and elevation. On both rides I even got a new PR for my longest distance. However, last weekend the feed showed the moving time, while this weekend it displayed the elapsed time.Could you explain why this difference happens, and what determines whether Strava shows elapsed time or moving time in the feed?Could it be related to the fact that this weekend’s ride was a group ride?And finally, is it possible to choose or change which one is displayed?

So I have been seeing this issue which started about 2 months back. Basically, when I upload a third party app generated GPX ride file to Strava (manually), strava forgets about my manually selected bike. I could see the bike show up in my ride acitivity page but give it 1 minute and a web page fresh would have my ride set to no bike selected. I have been editing my rides recently to make sure the selected bike sticks. It is pretty annoying. No discussions I saw online talk about this. Strava support told me they have no solution to that and I should ask in the community. Any help would be appreciated.

I’m not getting the “Strava Power Skills” feature on my Android app.  Just uninstalled and reinstalled the app and still no Power Skills.  How do I get it.  (I’m subscribed and have subscribed for many years. All rides the past 6 years have had PMs.)

So, I’ve noticed a new “feature” when recording a biking session on the iWatch.  And I can’t figure out how to turn it off.  Help please!When I start recording a biking session from my iWatch for the first little bit everything is good with the display (watch face).  I can look down and see my distance, speed, etc.  But after a while this new screen shows up that says something to the effect of, “we’ll show you your data when you are completing a known segment” (it’s not exactly this -- I don’t stop to look).  I can get back to the “normal” screen by swiping up or down (can never recall), except when I have gloves on like this morning.  This “feature” is driving me crazy.  It’s really a safety issue -- who wants to be fiddling with their watch WHILE THEY ARE BIKING.  Strava, give me a way to turn this off!

I run quite some PR segments today, but almost none has been recognized with PR icon. There is few 3rd places icons missing as well. This is actually the 1st time I have noticed achievements for segments are missing.Here you can check my ride.Example image:  Can you please check was was going on with Strava today and designrating

I can't create routes anymore because the tour planner is constantly having problems, it doesn't capture road points, and it wastes time. It is impossible to create a normal route. I recently had to change the app to create routes, but it makes no sense to be a subscriber and not be able to create my own routes. Does this happen to you too?

Hello riders 😀 !There's a suspicious rider cheating his way to KOM's by mainpulating gpx files & editing them through 3rd party or web to change his segment time for the KOMs.here are my points to back up my claim.1> Riders taken back to back 9 koms with in 13 days on climbs ranging 3-12% average gradient, no recovery , no rest between high intensity efforts & no structural training is there.2> No use of any sensors , no clipless shoes only flat sports shoes are used,the pictures never match the time of the ride & expressions never justify the high intensity efforts.3> On analysing gpx files through web, riders data never matches with other riders data on the leader board, the online gpx tool exports gpx reports as PDF for everyone who's on the leaderboard but his report comes as a PHP file.4> Rider has  an obsession with being at number 1 one the board and almost every ride is a KO

like hiking, trail run, backcountry skiing.  this should then factor into relative effort, especially for ascending and descending.  heart rate is not everything and does not adequately reflect work that muscles perform, especially anaerobically.