Strava Features Chat

Bonjour j’aimerais un remboursement de l’abonnement qui a être effectué sans consentement je n’ai pas accepté quoi que ce soit pour cette abonnement, l’abonnement était de 69,99€

Hello Strava Support,I hope you’re doing well. I’m contacting you because one of my runs is missing and not showing up in my Strava app.Here are the details of the activity:Date of run: 16/10/2025Approximate time: 8:55Device/App used to record: Strava app on Android Xiaomi Redmi note 13 the same a always useDistance : close to 4 KmDuration : close to 25 minPlace of the run : parc de chanteraines GennevilliersI’ve already tried refreshing the app, logging out and back in, and checking the Strava website, but the run still doesn’t appear even if i click finished in the app as a always do.Could you please help me recover it if it possible ?Thank you very much for your help and time.Best regards,

Hello, my account an old strava, but what we did was get a different strava subscription for my friend  with same Google e-mail address.:( I'm a subscriber. We subscribed to a friend from my own android phone to help him. However, that, my own subscription has been canceled, I want to buy a subscription now, it asks for a price of 3 times the normal price.

HelloI have a Hama 7010 GPS watch, works great but when the activities upload to Strava, they show the mapped route and distance but NO TIME and ELEVATION.In the Hama Fit Move App everything is displayed correctly.Any Help please.

Very confusing set up for challenges.  I can't find my challenge I set up and people I invited can't see the challenge.  The challenge day has come and I can't find it anywhere or a leaderboard.

When searching your activities on the mobile app, search results are returned in non-chronological order. When I do interval workouts, I will leave a note in the "private notes" section stating the type of interval I did. When I go to "My Activities", before executing a search the activities are listed in chronological order. Once a search is executed, say for "intervals" I get back all of the proper results, but the order of them is all over the place. I believe they should still be in chronological order. Thank you! Also the little auto save statement for this text box should probably be in my local time. Its not. Just saying.

Hello to evereyonesomeone can tell me how I should proceed if I want signale a dishonest Strava user? Unfortunately, the Strava user in question has blocked me, and I cannot access his activities. The person in question is over 70 (!) years old and rides his modified Specialized E-Tarmac on our segments, stealing the KOMs. Several Strava users have already tried to block the person, but no one can access his profile.Greetings, Stephan  

Strava added the flyover option for sharing a few months ago, and now it seems to be the default share option. If I want to share just the map version of the activity to Instagram, it changes it to portrait orentiation and cuts off large parts of the activity, making it unusable. It used to share the map version of the activity as a square on the Instagram story. Both my apps are updated to the current version. How can I share just the map version of the activity and have it look like normal? Is there a way to set the map version as my default share option? I generally don’t want to share the flyover/video version of my activity.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

100% reproducible. Uploading a rowing activity correctly shows the distance in meters. Editing the workout changes it to miles. It also changes the workout type from rowing to workout.  solution: workaround that’s also 100% reproducible: change the workout type to anything else and save. Then change it back to rowing and save. Miles are changed back to meters.  would love to see this fixed. Thanks!

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like

A friend of mine can't login to his Strava anymore and we think it is because of an inappropriate comment (joke) from his account to mine, that was reported. He did not receive any message of being banned or suspended but still can't login. Is there any way to discern being temporarily suspended from being perma banned? I can still see his account and activities but he gets a message of not being authorized to login when he tries it. 

Why isn't cyclocross a type of ride in Strava? Does anyone know a workaround? 

I have a main account and an account I don’t use. There are roughly three recent workouts I’d like to move to my main account, before deleting my other account. Is this possible?

My Strava runs are being auto populated with the Garmin titles whereas before it would just be morning run, evening run etc. does anyone know how to turn this off and go back to the generic titles? 

I am on the Strava website trying to view Flybys.  I’ve ensured that my global Flyby privacy setting is set to "Everyone" under Privacy Controls and my activities meet the "Everyone" privacy setting.  I tried deleting my cookies and refresh but that didn’t resolve the problem.  Is this a widespread issue?

Last few weeks I can only give approx 20 kudos to other athletes. When does Strava fix this? Unlimit kudos is absolute 

Hey so I ran an activity I titled “running Coach Beta 10+K” and it’s supposed to be visible to everyone. Instead the Home feed is only showing crummy Samsung Galaxy watch walks. As a precaution I unsynced Strava under the ‘Samsung health” app but that didn’t change anything. I doubt that was the issue after all. Thus was one of my better times relatively speaking and I wanted it to show on the home feed. But it won’t. What can i do?https://www.strava.com/activities/16075796014

I don’t need this information.  I don’t want this information.  Please give me a way to stop the notifications about event insights after my club events.   You should always provide a way to disable a specific notification before you start pushing that type of notification.

Probably been brought up before but i'd like to hide individual activities from a single follower.  Right now the options are "everyone, followers, no one".For example if someone's boss follows them and they are spending the winter in Spain rather than home in the UK 😉 😉 

On a new beta update today selecting maps causes the app to crash. Tried the usual actions such as force close, clear cache etc but it nothing works. Version 425.6

It would be super useful if Strava could introduce a feature where it is possible to search your saved routes by distance to a location - e.g. a slide bar and search bar for location to search within 10 km of a postcode or pin on the map. This would also be useful to do for activities in the search past activities. I’ve made a lot of routes and have to remember what each is called and where it is, which I can’t always do so being able to filter by location would be amazing. Or even as previous topics have suggested to have your routes put onto a map overlapping for visualisation would help too.It would also be useful if this feature took into account the whole route, so if any of the route passes within a 20 km circle from the location specified

Previously, after new segment was created it’s stats was updated within few hours with previous attempts of other athletes. Now I can see only one my attempt from the activity from which the segment was created. Other athletes attempts are added only if they run the segment after creation. Is it a new feature? How can I re-calculate historic data for the segment?

I’ve just downloaded the RunStory app, but it’s not syncing my runs? It’s connected to Strava. My Wattbike ride that didn’t sync to Strava, synced to the RunStory app though. Appreciate any help or advice. Thanks.