How on earth does this work? I have a Galaxy Fit 3 and Samsung Galaxy A55. I understand that you toggle on Strava as a synced service through Samsung Health. The watch and phone are synced fine. I’ve given Strava and Samsung Health all permissions, including physical activity and sensors. What shows in the Strava app when they are successfully synced? In the settings bit, I can click two different things. One - ‘Connect an app or device’ with a little watch icon. And two -Manage apps and devices’. The first opens a screen of different watches available, and I select Samsung. It then says ‘visit our support page to connect’ and has a orange ‘get started’ button at the bottom. When clicked, it’s a support post about connecting it - all of which I have done. When I press back, it briefly flashes up with ‘error connecting your device’. The wheel spins in the top right corner of the Strava app too. What do I need to do from within the Strava app to sync and connect?
Hey
Therefore, can you first confirm that your activities contain GPS information?
If that is not the case and you have GPS data, can you double-check that you are using the most recent version of Strava and you have updated Samsung Health to the latest versions?
Next, go ahead and disconnect Strava from Samsung Health. On the Samsung Health App, go to Menu (the 3 lines top left) > Settings (gear icon) > Connected Services. Tap Strava and confirm to Disconnect. Once disconnected, go ahead and reconnect by following the directions on Samsung Health and confirming your account information.
Once reconnected, go to your main page on Samsung Health and pull down to refresh. Go to Exercise > View History. If you still do not see the activities, please submit a support ticket and include screenshot of your activities page and note which activities from Samsung Health are not visible.
It was GPS. I took phone for GPS and music, and Galaxy Fit for heart rate and timing. Outside run. I can see the map on Strava and Samsung Health. I started the runs on Strava and Galaxy Fit 3 at the same time too.
All apps and software are fully up to date. I have tried disconnecting and reconnecting to no avail. I've just done it again and yes, the exercise is on Samsung Health with map and heart rate data as it was before.
Is that all you officially need to do for Strava to receive that data? I can see no evidence of the two apps interacting or linking. Within the Strava app itself, what should happen in the 'manage apps and devices' or 'add apps and devices' section? Do I need to do something else? All permissions for both apps are allowed too. I don't even know how I can import or merge the Health data with/onto Strava, let alone have it do it automatically.
Hey
Apologies for the delayed response.
So we can investigate further, could you please submit a support ticket of your issue.
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