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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,431 Topics
  • 5,833 Replies
1431 Topics
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tonjewilliamsHub Starter
asked in Strava Features Chat
Error when trying to upload a file

I have tried two different accepted formats and get the following error message after briefly flashing the screen I would fill in the info:"Time information is missing from file. More information"When I click "more information" I get "Oops " the page doesn't live here and directed to general Strava online help.Tonje

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3 months ago
Rodrigo-Gael
Rodrigo-GaelHub Starter
asked in Strava Features Chat
Cidade aparece outra no perfil / City appears differently on the profile

A minha cidade onde pratico desporto, está aparecendo como (Monte Branco), quando na verdade é (Canidelo - Vila Nova de Gaia - Portugal). Como faço para retificar este erro? ObrigadoRodrigoTRANSLATION:  My city, where I practice sports, appears as (Monte Branco), when in fact it is (Canidelo - Vila Nova de Gaia - Portugal). How do I rectify this error? ThanksRodrigo

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Rodrigo-Gael
3 months ago
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SysCCHub Starter
asked in Strava Features Chat
(RESOLVED) Unable to create Club Event / Strava routes will not upload to New Club Event

Hi. Why will Club Events now not save if I include a Strava route?  If I don't include the route, the event will save and the club members are notified by e-mail. I have been creating routes and including them in Club Events in Strava for the last 4 months without any problem. What's changed?

1317
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3 months ago
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WesPlateHub Climber
asked in Strava Features Chat
Where do I set an activity as a race (So I get rid of Moving Time)

Moving Time is useless, I never want the time from my watch to be different than what Strava shows. So when I need to get rid of the moving time and only use elapsed time, I set an activity to be a Race. BUT-- I went to do that today and the option isn't there.I have options for Sport, Map Type, Tags, and Shows. Where did activity type go (it had options for Workout, Long Run, Race)?

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3 months ago
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appsleafHub Starter
asked in Strava Features Chat
Request to add a shoe brand.

Hello.The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'World Run' and the site is http://www.worldrun.net/ I hope it will be added as soon as possible.I look forward to hearing from you.

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3 months ago
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alexantoHub Starter
asked in Strava Features Chat
Most activities are missing from personal heatmap

Hi all!I recently resubscribed to Strava and I noticed that almost all of my activities are left out from heatmaps. I have chosen: All time All sports Include private activities So I think all of them should be on the heatmap, but almost none of them are included, even some quite recent activities are missing

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3 months ago
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BabsHub Rookie
asked in Strava Features Chat
need help cropping a run

I would actually like to know how to remove an inaccurately recorded part from my route. My Fitbit is linked to my Strava app, but while my Fitbit knows I've stopped, Strava kept recording my drive home after my run.  AKA, I ran 8 miles, not 20. 🙄

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3 months ago
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99tollapHub Rookie
asked in Strava Features Chat
Climb categorisation filter still not back

Dear Strava, I would again like to request that you add the climb categorisation filter back to the segment explorer/maps interface. The new interace is really awful for discovering climbs, and I am at the point of now using other software to plan my routes. Please change it so we can select category, 4, 3, 2, 1 and HC segments, because it is absolutely vital for route planning for many people, particularly for those living in/visiting mountainous areas. I really cannot understand why you would remove such a basic and useful filter for segments. Thank you.

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9
3 months ago
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greenbeanluvrHub Starter
asked in Strava Features Chat
inaccurate times in "this week" highlight on my profile

I recorded 2 rock climbing sessions last week: one for 1h 21m and one for 1h 27m, however when I look under "Rock Climb" in the "This week" section of my profile, it says I only did 56m of rock climbing. I have a similar problem with the week before.  I'm wondering if this has to do with the fact that I just got a new Garmin watch and started recording these activities as a "workout" on the watch and and then switching them to "rock climb" once they have uploaded to Strava. 

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3 months ago
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noelshanHub Starter
asked in Strava Features Chat
Change summary information dispayed

Hi, can I change the default summary information that is displayed after I complete a cycle. For example right now 'Distance', Elevation Gain' and 'Time' or 'Achievements' are shown on the summary at the top. Can I say replace 'Time' / 'Achievements' with 'Average' Speed'?                      Thanks, Noel Shannon

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3 months ago
Simon_DP
Simon_DPHub Rookie
asked in Strava Features Chat
Tennis: Sharing Instagram Stories

I noticed that it is not possible to share Tennis activities on the Instagram stories via the Strava app. Could you add this feature please? Thanks

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Simon_DP
3 months ago
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kafka23Hub Starter
asked in Strava Features Chat
How to see distance the past 5 years

Is there any way I can see the distance of my runnings for the past 5 years?

42
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3 months ago
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TacTonkoHub Starter
asked in Strava Features Chat
Active Challenges sorted by days until challenge starts

It's not a big thing, rather small quality of user experience change - I think it would be more natural if the challenges starting the soonest are the ones at the top, not the other way around. This refers to the mobile app.  

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3 months ago
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ugljaninHub Rookie
asked in Strava Features Chat
My routes are not visible in iPhone app

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, once I logged in your website, I am able to see all routes I created.

1010
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3 months ago
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marm8Hub Rookie
asked in Strava Features Chat
How do I see my routes full screen?

I created a route. I saved it. Now I can see it in "my routes". But the routes it's inside a small box, between community pictures on top, elevation profile on bottom and routes attributes on the left.There is no way of clicking the routes and enlarge it. Also I cannot see the surface type, walk the route, see the pictures on the spots etc. I go back to "maps". I check no filters are active. I wait  some time (like some minutes). Things start to appear (not always, but that's another story), bubbles with photo, public routes etc. everything except my route.Why I cannot see my routes on the map? Why I can't enlarge the map in my routes? 

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3 months ago
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mike11Hub Climber
posted in Strava Features Chat
How Do I Hide Other People's Routes

On the mobile app (iPhone, everything up-to-date), if I press the Maps button at the bottom of the screen, I'm presented with a list of other people's routes that I cannot hide. It takes up valuable screen real estate, cannot be hidden, and is easy to accidentally click on.I don't want to see any routes created by anyone else, ever. Stop forcing other people's garbage routes down my throat. I don't care about someone else's personal running route, dog walking route, etc. I'm not going to set a time or compete against anyone on it, ever. All I want to do on the map is look at the map and maybe overlay my heat map data. That's it. 

1315
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3 months ago
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Nick5Hub Starter
asked in Strava Features Chat
Map feature disappeared

Hi I cannot see any of my latest maps on strava iPhone app. It is fully updated but still not working 

72
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3 months ago
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NettaHub Starter
asked in Strava Features Chat
Flagged ride

Dear community,I am hoping that someone can help resolve  an issue that has taken on epic proportions. An OVERLY competitive/drama queen in my cycling group got one of her rides flagged by someone (she got many QOM's on that ride).  She now suspects some girls in our group (including me). I could not care less about QOM's and did not flag her ride. I LOVE the group and just want to set the record straight. Is there anything I can do to prove that I played no part in this whole fiasco? Thank you!

11
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3 months ago
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YporcupineHub Starter
asked in Strava Features Chat
Best Efforts Page for Running Showing Speed instead of Pace

I am wondering why the best efforts page for an running activity is showing speed as in km/h instead of Pace as it used to. Am I missing something from the settings or it's just how it is now. Also is there anyway to revert that (invert that), because it is a lot of work if I have to pull out a calculator every time to get an accurate pace for my best efforts. 

33
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3 months ago
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babskHub Rookie
posted in Strava Features Chat
Personal Heatmap - some ebike activities are no longer showing as rides

Last year all my ebike rides showed up as rides in the personal heatmap.Now, many of these ebike rides no longer show up as rides (I can see them if I click on all sports though). Some ebike rides Do show up as rides though.I selected one particular ebike ride that no longer shows, changed its activity to 'ride' and it showed up. I then changed it back to 'ebike ride' and it disappeared again.I cannot work out what is different between those that show and those that don't.Besides, this was all working fine last year when I checked the feature.Has something changed? Is there anything I can do / check please?I love this feature as I'm trying to connect up all my rides across the UK.

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3 months ago
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swissguyHub Rookie
asked in Strava Features Chat
New Segment Retroactive History Message

After creating a new segment, initially it appears that I am the only person in the ranking. I suggest there is a message within the UI of the rankings, such as "New Segment Leaderboard. History building in progress. Estimated completion: X hours."

04
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3 months ago
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martinholstbergHub Starter
asked in Strava Features Chat
Adding a waypoint across a fjord

Hi everybodyI'm planing a route that takes me across a small fjord with a ferry. Is it possible to add a new waypoint on the other side of the fjord? When I do it now, the route is just backtracking making it twice as long:) 

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3 months ago
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LmarinoHub Starter
asked in Strava Features Chat
Routes keep changing!

I ride and help maintain our local riding area called Moon Lake. Some trails have been rerouted over the years and new segments are randomly created by someone.  The most recent took a short section of a long trail and someone created a segment called Black Lives Matter. It messes with all of our stats and if there is a new rider from out of the area, it is impossible to follow the map.  is there anything that i can do? Can we wipe it out and start fresh by riding all of the trails? How can i stop random people from changing it all the time?

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3 months ago
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mlebel5Hub Rookie
asked in Strava Features Chat
Screens while recording a ride

When recording a ride, my screen cycles through different metrics.  I want to stay n same screen = time, speed and distance. Where is this setting option?  Thanks 

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3 months ago
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mountainaddictHub Starter
asked in Strava Features Chat
Missing Emojis

I have always been able to post emojis on my free Strava account activities. However, the option to do so has disappeared. Is it possible to restore this?

74
M
3 months ago

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