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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,459 Topics
  • 5,918 Replies
1459 Topics
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Jayhussain86Hub Rookie
asked in Strava Features Chat
Transfer subscription to someone else

I pay for Gympass where I get 6 monthly strava promo codes. I’ve activated but never use it. I want to gift to a friend who uses the **bleep** out of strava lol so think he will benefit. Can I do this please. Just seems a waste of

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3 months ago
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jaecht83Hub Rookie
asked in Strava Features Chat
[RESOLVED] random photo being shared to FB instead of map

UPDATE FROM STRAVA: Hello. This issue is now resolved. Thanks to everyone who posted here about it, we appreciated your patience while we worked to get this fixed.   Has anyone had this issue? I am able to share activities successfully to FB from either desktop app or mobile app from Strava. However, I get a random thumbnail of a woman (and it's not a prior photo I've used) when sharing the link, rather than the preferred image I use or even the map anymore. I could not find anything on Google, Reddit or the Strava Community Hub about this issue. Most searches get results about dealing with "random followers" or other map issues but not rendering issues to other platforms. TY! I love Strava otherwise. 🙂

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3 months ago
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repstosHub Rookie
asked in Strava Features Chat
Add the year to Training Log date headings on mobile app

Idea: Add the year to the date headings on the Training Log, so instead of "JUL 17 - 23" it says "JUL 17 - 23, 2023". Currently, the only way to know what year you're looking at on mobile is to click into an activity and then go back.  

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3 months ago
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Peter_SHub Starter
asked in Strava Features Chat
Error. Cant "finish" or close my strava activity

I went hiking the day before my flight and forgot to finish the activity session. Consequently, strava recorded the 12,000 km flight as part of the activity.My issue is that now, whenever I go to that activity to close it, strava crashes. This means that I cannot record new sessions. 😞 Any ideas on how I can solve this? 

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3 months ago
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EAC_ivHub Rookie
asked in Strava Features Chat
Map Changes Hurting Usability

Hello Strava Community, I’m reaching out to express my concerns regarding some of the recent changes to Strava’s map features, particularly focusing on the Global Heatmap color update that occurred a few days ago. The recent update changed the color of the Global Heatmap from its familiar blueto a purplish hue. This new color blends too closely with the red of the Personal Heatmap, making it difficult to differentiate between the two, especially in Satellite View. This seemingly minor change significantly impacts our ability to read the maps accurately and make informed decisions about our routes. New Purple:     Old Blue:     I understand that this might seem like a small adjustment, but it represents a step in the wrong direction, making it just a bit harder to interpret and use the maps effectively. This issue is compounded by other recent changes, such as the forced route suggestions that clutter the map and detract from its clean and useful design as seen in t

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3 months ago
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Abundance2024Hub Starter
asked in Strava Features Chat
Not recording

Hi guys it's great to be here. I started walking Sunday . It recorded my whole walk . I wasn't a paid member then . Then the day after it recorded 3min of an 36 min walk , and the same today . It's also not  showing beginning and end , Evan though I have changed in settings. Also today it recorded 3min again . Then on another map the whole walk. Iv paid for the monthly subscription, I'm sure last year it was free and you could record the whole activity. Help please 🥺

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3 months ago
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Dolphin13Hub Starter
asked in Strava Features Chat
Importing swim from tcx file gives wrong distance (i.e. none)

Since early March importing a swim from a tcx file gives errors. The time and heart rate come through, but not the distance (says it is 0m). It does seem to have it under the individual laps. I cannot see how to edit it, and if I create a manual entry instead, all the lap data is lost. Is this a known error? How can I fix it?

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3 months ago
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FinnHaugHub Starter
asked in Strava Features Chat
Active subscription is linked to the wrong user

I was a bit too fast re-activating my subscription. It's now linked to my old account (the one I'm logged on with here). I need to move it to my active account. How can I do this?

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3 months ago
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dricherbyHub Rookie
asked in Strava Features Chat
Weekly Heatmap Feedback

The weekly heatmap doesn't seem very useful. Because the heat scale is global, areas with a lot of cyclists just show almost every road as red, and areas without a lot of cyclists just show everything as blue. It's OK, though not great, in high-usage areas but, in lower-usage areas, the heatmap just looks like an ordinary road map, except that a few very minor roads are coloured "barely anyone cycles here" rather than "only a few people cycle here". To be useful, I think there needs to be a way of adjusting the heat scaling, so that one can set the most popular roads in a given area to show up red, even if they're not very popular on the global scale. There could even be an option in the user interface to automatically scale the heat so that the most popular road displayed at the moment is red, regardless of how popular it actually is.

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3 months ago
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BrandonFettersHub Rookie
asked in Strava Features Chat
PR not showing on leaderboard

My all time PR is not showing up on the leaderboard. Everything in my settings is turned on for everyone to see.  

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3 months ago
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SethPHub Rookie
asked in Strava Features Chat
PR'd a segment today, but how do i compare with my top 10 best results?

i click on the segment, and it gives me the all-time top 10 leader board, but is there a way to compare to my top 10 best efforts?i cant even remember when the last time i did this route, or i would go back and select a previous date to compare this PRthanks

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3 months ago
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syafiiqhishamHub Starter
asked in Strava Features Chat
Pace during run and after run are different - Strava recording

I record my run using strava on my phone, not using watch. During run (after 1km), the pace is "9 30". After I finished the run, the pace split in the activity log is "9 15". How can i fix this?

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3 months ago
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JCulpepperHub Starter
asked in Strava Features Chat
Create Community Challenge

I am a Trails Coordinator in my city. I would like to create a contest for people to ride/run/walk a certain segment of trail. Each lap they do can count as a point, and perhaps the fastest time can count as some amount of bonus points. Each point is equivalent to an entry into a drawing, with the grand prize and a few secondary prizes being awarded at the end of the month. I want to do this for each month, rotating through some of our trails that don't see as much attention in order to help motivate folks to use them. If you completed the contest each month, you're eligible for a big end-of-year prize.In order to accomplish this, I need athletes to opt-in somehow (so only people aware of the contest are eligible for prizes), and I need to be able to see all of the opted-in athletes that completed the task, how many times they completed the task, and who did it fastest.It seems like the type of thing a "Challenge" might be able to achieve, but there's no avenue for me to create one of

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3 months ago
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Mariec91Hub Starter
asked in Strava Features Chat
Need information of challenge

I want to know, how many person can do the strava’s challenge ?

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3 months ago
Goodlife
GoodlifeHub Rookie
asked in Strava Features Chat
Challenge event inquiry

Hi, I'm running a movement challenge event to run, ride, row, swim around Australia. Is it possible to set up a challenge to facilitate this with a big group to collectively map/track our distance

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Goodlife
3 months ago
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Beckyj115Hub Starter
asked in Strava Features Chat
Can I extend a challenge?

I created a group challenge to raise money for charity with my colleagues. The challenge has ended and I need to extend it because we haven’t quite hit the distance target. How do I do this?

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3 months ago
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joaoramtelliHub Starter
asked in Strava Features Chat
Criar evento com estatisticas usando o seguimento do strava/Create event w/statistics using Strava

Good afternoon; I am a Strava Subscriber; And I created a segment on the streets of my neighborhood that is a drawing of a Christmas Tree, and last year, we held an event together with my runner friends, for a solidarity training to collect boxes of chocolates to make up Christmas baskets. for needy families in my neighborhood, and each runner athlete donated one or more boxes of candy; It was a success, we collected more than 100 boxes; and this year we will repeat it, so I was wondering if there is the possibility of all the athletes who participate going full circle in the follow-up; publish on Strava (whether the athlete is a subscriber or not); so that later I could put together statistics on how many participated; how many men and how many women, how many laps the athletes did, who did the most laps, who did the fastest lap, and so on...; In this case, I would ask everyone to run with their cell phone or other device (watch, Garmin, etc...) that could also be downloaded from Stra

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3 months ago
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JonrindHub Rookie
asked in Strava Features Chat
creating my own challenge

I am about to celebrate 60 YO, and want to create a challenge for myself (1963km in 60 days) is it possible to create such a challenge on Strava where the app counts my km within the time frame?  Thank you all 

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3 months ago
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ChallengeAidHub Starter
asked in Strava Features Chat
Group challenges maximum participants

Hi, I created a group challenge last year but the max number of participants I could add into a group challenge was (I think) 25. I therefore had to set up a few groups we had about 60 participators.I hope to run the same challenge again this July and just read that the max capacity per group has now been raised to 200? Is anyone able to confirm if this is correct? If so then great! - if not I’ll have to figure out another way of sorting the challenge so that everyone is in one group. 

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3 months ago
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Mreddin99Hub Starter
asked in Strava Features Chat
Refund

Hi there, I recent got the app to try it out. I then tried to cancel the subscription before the annual subscription was taken out due to not really getting on with the app and have just seen that the money has still been taken from bank. Is there anyway I can please be refunded as tried to cancel the subscription before it purchased it for the year. 

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3 months ago
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eli-ottHub Starter
asked in Strava Features Chat
Can't select hike for default sport

So I created my account and I selected some sport including bicycle, hike and running. But when I try to change my default sport for hiking, it isn't visible in the dropdown, there is only cycling and running visible.   Any help will be appreciated 🙂

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3 months ago
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BrentwoodbcHub Starter
asked in Strava Features Chat
Directions Strava live Segments for Wahoo Elemnt

Curious if there’s anything that can be done to have turn by turn directions on live segments. I imagine you could add a route but it would be helpful to have directions during a segment and even directions to nearby segments. 

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3 months ago
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i-manuHub Starter
asked in Strava Features Chat
Propuesta para Implementar una Función de Exploración de Rutas en Strava

  Propuesta para implementar una función de exploración de rutas en Strava Introducción:Translation:Introduction En el competitivo mundo de las aplicaciones de fitness y actividades al aire libre, la posibilidad de explorar y descubrir nuevas rutas es una característica muy valorada por los usuarios. Actualmente, plataformas como Wikiloc y Komoot ofrecen esta funcionalidad, permitiendo a los usuarios explorar rutas creadas por otros miembros de la comunidad. Proponemos la implementación de una función similar en Strava, utilizando los datos de los usuarios existentes para mejorar la experiencia de usuario y atraer nuevos miembros. Translation: In the competitive world of fitness and outdoor apps, the ability to explore and discover new routes is a feature highly valued by users. Currently, platforms such as Wikiloc and Komoot offer this functionality, allowing users to explore routes created by other members of the community. We propose implementing a similar feature on Strav

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3 months ago
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eyungHub Starter
asked in Strava Features Chat
IFIT import - No Elevation Stats

When importing an IFIT workout from my Nordictrack treadmill, no elevation stats show up.  When imported into other programs, such as RUNNA and Training Peaks, the elevation does show.  Why is this data not showing in Strava?

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3 months ago
liamticehurst
liamticehurstHub Starter
asked in Strava Features Chat
Steps not recording

Hi, the last few walks I’ve done on the Strava app don’t appear to be recording my step count. I’ve checked all permissions from apple health and vice versa and they are all on, tried to crop the route slightly just to see it would reset but nothing. Any ideas?

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liamticehurst
3 months ago

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