Skip to main content

Yth. Tim Dukungan Strava,

 

Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.

 

Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.

 

Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:

Jumlah yang ditagihkan: Rp 609.390,00

Perangkat yang digunakan: Android

 

Saya mohon bantuan tim Strava untuk:

1. Membatalkan langganan yang sedang aktif.

2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

Google translate: 

Dear Strava Support Team,

I am contacting you to request the cancellation of an active Strava subscription on my account. I never knowingly agreed to this subscription and only became aware of the charge after the transaction was processed.

I have submitted a refund request through Google Play and am currently awaiting the process, which is expected to take 1–4 business days.

Here are some details that may be helpful in tracking my account:

Amount charged: Rp 609,390.00

Device used: Android

 

I would like the Strava team to assist me by:

1. Canceling the active subscription.

2. Reviewing this case and supporting the refund so that my funds can be returned.

 

 

 

Please note that all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

Terms & ConditionsCookie settingsAccessibility statement