Skip to main content

 

Hi everyone,
Can someone help me understand what to do in this situation?

Strava’s AI recently started flagging fake rides, like delivery drivers on mopeds or people drafting behind cars — and that’s great. But unfortunately, the AI also seems unable to distinguish real sprint efforts.

Recently, about 20 of my activities were automatically flagged just because I hit speeds of 55–60+ km/h on certain segments. I’ve been training seriously for a long time. I ride a pure road bike, and I often use tailwinds and terrain to practice sprinting. For trained cyclists, reaching those speeds without any external assistance is very realistic — but apparently the AI doesn’t recognize that.

What should I do?😺


And the worst part is that it’s almost impossible to contact Strava support. You can technically submit a request, but it gets auto-closed immediately without resolving the issue.
It seems like many users have started reporting problems with the AI.

Regarding the support requests, you are only able to have a single request open at one time.  Any subsequent requests will be merged with the original and the new ones will be closed.  You need to wait until you get a response/resolution from the first one before submitting new requests.  Unfortunately, they are receiving a lot of support requests and the response time is longer than most would like.  

Thank you! Honestly, this helped clarify the situation. I now realize that I just need to be patient and wait a bit longer — there might be a high volume of requests.
In the past, I submitted a few tickets and did get responses, even if they weren’t immediate.

​@Gratianys Are the complete activities flagged or segment efforts in them?

The entire training session was likely flagged due to specific segments with speeds over 50 km/h and sharp accelerations. I even split one of the sessions: the part without sprints remained unflagged, while the segment with powerful sprints received a flag

 

That is indeed strange as this is a rather normal speed most road bike riders have now and then in their activities and I never saw those flagged for anyone. And it was really an AI flag and not some other athlete who flagged the rides? I’m trying to understand how the AI can be so wrong. Do you use a heart rate sensor and a powermeter?

That's a bit of a problem — I'm currently not using a heart rate monitor or power meter (they’re too expensive for me), although I did use a heart rate monitor in the past. I’ve been thinking about it too — this might be an additional factor contributing to the bias in the AI's judgment.

Reply


Terms & ConditionsCookie settings