Fitness score ignores Strava app activities

Hi ​@ais96,

double check that your location and time zone are set correctly in your profile (so if you live e.g. in Paris, Texas it's not set to Paris, France):

https://www.strava.com/settings/profile

Thanks ​@Jana_S ! Location is set correctly and has not been changed recently.

I have the exact same issue. It started after my November 18, 2025 activity. No score is awarded for any activity whether it is recorded by Strava, added manually, or transferred from my partner app - IFit. I have tried each with and without my paired Wahoo HR monitor. All of this worked fine before November 18, 2025. This is the main reason I pay for Strava, I hope there is solution. Also the AI/AU link to enter a help ticket does not work.

​@Bigeddys Do you see the Relative Effort in your activity details? If not, is the heart rate you have recorded actually there in the activity details and is your weight still setup in your settings?

Nov 17 is the last time I see the “Fitness Increased” comment and a “Fitness Score” above “Relative Effort” in each activity. The very next ride on Nov 18, Relative Effort is shown but the “Fitness Score” is absent in my activity details. I can see the Relative Effort in all my activity details, before and after Nov 17.

In the iPhone App under the Progress tab, I consistently get a Relative Effort Score and Graph. The “Fitness” graph just below Relative Effort shows a daily decline in Fitness despite nearly daily rigorous activities.

I have tried Rowing and Cycling activities with and without my HR monitor with no success. Also, I have tried resetting the activity to walking then back to riding, as suggested in another post, with no success.

My weight is setup and “connect to Health” is on. I made no changes to Strava or other Apps between Nov 17-Nov 18. 

Looking closer at activities after Nov 17; 2 Strava based rides recorded a Fitness Score, 2 Strava rides did not, and 1 walk did not. No indoor cycle rides or Rowing, from IFit, calculated a Fitness score - with or without a hear monitor.

A fitness score is only displayed in the activity if the Relative Effort was high enough to increase it. So you should check if your Relative Efforts were unusual low since the mentioned date. That can happen if your recorded heart rate was much lower than before or the heart rate zones in your setup were changed (many have reported this year that Strava has meddled with this setting).

To test that the Relative Effort still has impact on you fitness score you can take one of your longer activities, set the “Perceived Extertion” to the maximum value and enable that the perceived extertion should be used instead of the heart rate.

Jan, thanks for your persistence. I agree, the Relative Effort has a threshold. However, I am pushing PR’s in a variety of exercises and the Fitness Level score is not showing or calculating in the APP even though the Relative effort looks correct.

I downloaded my activities and compared each cell in Excel. It is weird that everything calculated correctly on Nov 16 and a nearly identical ride on Nov 18 with an even a higher relative effort, the second ride did not show any Fitness Score. I did not see any discrepancies in the Excel files. My Fitness trend actually showed a decrease, as if the Fitness Function did not recognize the activity. Note, no HR monitor was used for either ride.

Do you have a powermeter on your bike? In that case not the Relative Effort from the heart rate (or perceived extertion) but the Training Load based on your weighted power, ride duration and FTP setting will be used for updating the Fitness Score in the app.

nope

If no powermeter and heart rate monitor was used, then you have to set the Perceived Exertion when editing the activity to get a Relative Effort. Only a Relative Effort high enough can prevent the fitness score from dropping. See 

 for details.