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minta pengembalian dana

  • December 7, 2025
  • 1 reply
  • 16 views
A
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Yth. Tim Dukungan Strava,    

Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.    

Saya sudah mengajukan permohonan pengembalian dana melalui apple dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.    

Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:  

Jumlah yang ditagihkan: Rp 549.000

 Perangkat yang digunakan: Iphone

Saya mohon bantuan tim Strava untuk:  

1. Membatalkan langganan yang sedang aktif.

 2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.    

Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.  

 

 Hormat saya,

Aditya okta pabane

1 reply

Jana_S
Superuser
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  • Jana_S
  • Superuser
  • December 7, 2025

Google translate:

Dear Strava Support Team,    

I'm contacting you to cancel a Strava subscription that was already active on my account. I never knowingly agreed to this subscription and only became aware of the charges after the transaction was processed.    

I have submitted a refund request through apple and am currently waiting for the process which is stated to take 1–4 business days.    

Here are some details that might help to trace my account:  

Amount billed: Rp. 549,000

 Device used: iPhone

I would like to ask the Strava team for help in:  

1. Cancel an active subscription.

 2. Review this case and support a refund so that my funds can be returned.    

Please contact me if you need any additional information. Thank you for your attention and assistance.  

 

 Yours faithfully,

Aditya okta pabane

 

 

Hi ​@aditya okta pabane,

You have posted to a discussion forum, we can't help you with your refund here, you need to contact Strava Support. More information: 

 

Jan_Mantau
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