Activities that use the 3D terrain map type aren’t displaying correctly on the web version of Strava?
Logged out and back in, tried incognito mode, and a different browser, but no difference.
Answered
[Resolved] 3D terrain map missing on web
Best answer by Bryant
Hello Everyone,
I’m going to change the status of this post to “Resolved”, as we haven’t received any new reports of this recurring.
If you happen to run into this issue again, please submit a support ticket and we’ll be happy to investigate.
Thank you so much!
+29Hi
Does this happen even if you temporarily disable all browser add-ons, ad-blockers etc? If so, it would help if you share the exact steps to reproduce.
Happening on the mobile (Android) app as well, but again, not for every activity with a 3D map. Cleared cache, force closed etc. very intermittent
The same issue happens on mobile, too. Albeit, quite intermittently. Most activities with 3D terrain display correctly, but I’d say 25% don’t.
Tried clearing cache, using different devices, connections etc. I reckon it’s a Strava CDN issue.
+26- Community Manager
- 938 replies
Hello Everyone,
Our team is aware of this issue and currently working on correcting this.
I’ll provide an update when I receive more word to the team.
It’s visible for me on Strava app … when u share it on Instagram the 3D map disappears n just the route is seen.
+26- Community Manager
- 938 replies
Hey
Can you confirm if you’re still experiencing this mapping issue?
+26- Community Manager
- 938 replies
- Answer
Hello Everyone,
I’m going to change the status of this post to “Resolved”, as we haven’t received any new reports of this recurring.
If you happen to run into this issue again, please submit a support ticket and we’ll be happy to investigate.
Thank you so much!
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