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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4242 Topics
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dionblHub Rookie
asked in Developers & API
missing feed on iOS

My feed is limited. It runs out. I do not see everyone’s runs, when selecting LATEST ACTIVITIES, and PERSONALISED is no better

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Jana_S
Superuser
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Gordon_SHub Starter
asked in Strava Features Chat
Has usefulness of free subscription been throttled?

After a few years of having a paid subscription, I have reverted to the free option - main reason is that I am getting old and no longer able make use of the additional features of paid model. On returning to the free model, it seems to have lost so much that was there a few years ago. 1) I cannot load up past similar runs so I now have to create my own spreadsheet. 2) I look at the group for my running club and can only  see the top three for each category. I am certain I used to be able to see all 80 to 100 runners in the group. There is no point in just looking at the elite athletes and not being able to see your peers.Also, Strava now seems extremely slow to load but I don’t think this is down to switching to free model as I am sure it was becoming slow with the subscription model (and I am comparing it to other apps on the same computer, same broadband).I am seriously considering abandoning Strava and finding an alternative.

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jakebogieHub Starter
asked in Strava Features Chat
Rename routes from My Routes list page

It would be helpful to have the ability to rename routes directly from the My Routes list page.

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Jan_Mantau
Superuser
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StacycolleenHub Rookie
asked in Strava Features Chat
Recent update bad for those of us with screen motion sickness

I'm sensitive to screen motions and I dislike the recent app update for 2 things in particular. First, when I hit record (which is now bizarrely a play button) the map spins around to orient to north. I try to look away as quickly as I can after pressing play/record but still end up getting some nausea from the spinning. The second issue is the stupid animation that appears after an activity that says things like "way to go!" and moves around the screen. Again, more screen movement that I have to try to look away from so as to not feel seasick. I know I'm in the minority but is there a way to disable map spinning and animations? 

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PL3MHub Starter
asked in Strava Features Chat
Recording doesn't start if the GPS is not "Green"

When I start the Android app, wait for the GPS to be found (Green status), presse the start button and then put the screen to sleep with the power button, the activité is well recorded.But if the GPS is not found or weak when I press de start button and then the power button, the activité is not recorded until I wake the screen, which is often when I finish the activity (happens mostly when I am commuting because of the topography).Its happens more since the latest update of the recording interface, a few weeks ago. 

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Cyclo_SaurusHub Rookie
posted in Strava Features Chat
Feedback On: Club "Event Insights" Feature - Problems and solutions

I’m a club admin and I was excited when I saw this feature pop up on my phone - Score!  This will be useful!  And then I was disappointed.  The feature says “Get a snapshot of who attended, and use that info to grow your Club.”, but this is very misleading.  Here’s why:It uses as +/- 15 minute window from the event start time to find riders who joined.  That’s a HUGE mistake.  We often have 40+ people show up for rides and always allow 5-minutes grace period before starting, THEN we gather everyone together to provide ride information, THEN we organize into pace groups, etc.  Sometimes we manage this within 15-minutes of the official ride start time (really gathering time).  Sometimes we don’t.  The time window needs to be longer.  Alternatively, you need to let club administrators set the time window.  Or you need us to have a separate publicly listed start time (i.e., what is shown on the event RSVP) and an anticipated start time (e.g., 10 minutes later) that Club Admins can set behi

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KLM88Hub Starter
asked in Strava Features Chat
Days active Challenge

I wanted to set up a challenge of number of days active but I can’t see the option, is there one? Or am I just missing it?Thanks! 

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Jana_S
Superuser
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inSytHub Climber
asked in Devices and Connections
Links to Strava activities in Strava Bio not clickable on Android?

I have links to my notable Strava activities in my bio. These links are clickable from the web version but are no longer clickable from my Android app? Is this a bug or are links on Android now disabled? www.strava.com/athletes/28694569

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Jana_S
Superuser
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Bas GHub Rookie
asked in Devices and Connections
strava stops recording, when camera is used

When I use my camera during recording my activity (cycling, walking), the app stops recording. Giving the message Strava stopped, continue or leave app.When I choose continue, the recording starts again. When I miss this message a part of the route is not recorded. I use a Samsung A23 phone.The app is updated to the latest version.Does someone know a solution to this problem?

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Bart1987Hub Rookie
asked in Strava Features Chat
[Resolved] Fitness Score dropped 10 points overnight?

Has this happened to anyone else? I logged an activity and checked my fitness score and the entire plot is 10 points lower than it was yesterday.  I even checked a screenshot I had from the beginning of the year and the entire plot for the past 2 years is 10 points lower? cheersbart 

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Тімоті_Перріш
Тімоті_ПеррішHub Rookie
posted in Strava Features Chat
Offline, Saved Routing Disappears During Recording When Screen is Switched Off

I created a route, downloaded it for offline use. When I arrived at my location, there was no mobile signal so I put my device in airplane mode. I retrieved the saved route, and selected start route. The app started recording. There was an orange line, indicating my route. All good. I push the power button on my phone to turn off my screen to save battery. At my first intersection, I pushed the power button to turn my screen on, and I watch the orange line disappear. To get it back I need to press the back button on my phone to return to the previous screen in the app, then choose “Start Route” again. The orange line is back. I then turn off my screen again, and when I turn it back on, poof, orange line gone again. I go back to the previous screen in app, select “Start Route”, and orange line is back. I turn off my screen, and...repeat, repeat, repeat, for 13 miles of my hike.

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Тімоті_Перріш
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NadramaHub Rookie
posted in Strava Features Chat
New route planning function useless

Please can you roll back the new route planning as it is so rubbish. I want the old one back. It incorrectly categorises roads as off road. Really unhelpful as routes which are totally road come out as 63% unspecified. Using the old version it knew they were road. Please don't launch new versions until they work! Roll it back until it's actually better!!!!!

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NicolaiPHub Starter
asked in Devices and Connections
Restore unsynced activity on apple watch

Hi everyone,Earlier today, I did a normal run. I used the Strava app on Apple Watch. As usual, after arriving home, I went to the Unsynced section in the strava app on the Watch, selected the activity and, by accident, insead of pressing Sync, I pressed Delete. Does anyone know if there is a way of restoring the run?Thanks,Nicolai

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ryanenglesHub Rookie
asked in Strava Features Chat
Where is total group distance shown in a group Challenge?

I have an active group challenge in which we are attempting a cumulative distance of 2,000 by any activity type. however the challenge doesn’t show cumulative distance? where is this shown or do I have to add the individual totals up myself? And if not, why not? Surely that’s the whole point!

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Jana_S
Superuser
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BlechounHub Rookie
posted in Strava Features Chat
Retire gear component

Hi everyone. Is there any hack how to retire an added component to specific date at my bike in the Strava application. Here is the situation, I changed a chain 14 days ago, but I forget to retire the previous one on the day of change. When I want retire the old one, it counts all the kilometers it did not do. thank you

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johanveeHub Starter
posted in Strava Features Chat
Feedback on New Activity Recording Screen

Receive the option to use a new screen / interface to record an activity this morning. Wanted to share some early feedback. (iPhone app user, UK based.)Positives:Great to see the time & distance on the map screen. No more switching between screens to know how far I’ve travelled while following a route. This is a huge improvement and outweighs all the other items below. Thank you! Good to have an easily visible option to add a route at the start of my ride.Negatives:Strange to see ~20% of the bottom of the screen permanently occupied with a huge Pause button and a Send Beacon Text option. I don’t want to pause while I’m moving. In fact, I definitely don’t want to accidentally pause while I’m trying to use a map feature on the move. Is there any way to make the Pause option only appear when I’m standing still? Or at least make it smaller? Send Beacon Text is a great option but I don’t need to see it permanently. If I choose not to send one, I’d like to be able to clear it from the sc

26110
Тімоті_Перріш
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CridomaHub Rookie
asked in Strava Features Chat
Missing dots /km on the track

Since the latest visual update I miss the dots on completed track , which usually marked the completed km s and helped to estimate distance of upcoming destinations. 

504
Тімоті_Перріш
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EddHub Starter
asked in Strava Features Chat
Upgrade To Family Plan

I’ve just bought a Subscription via the App on my Apple. It runs for a year. All my family have just started running so I want to upgrade to a Family Plan so we can enjoy the journey together. But, having read you can’t upgrade, I need to cancel my new account and wait a year for it to expire, then sign up to a Family Account? Seems daft… Can I cancel, then use my same account details to sign up a new Family Plan, without loosing my runs so far?

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DragonVoyageurHub Rookie
asked in Strava Features Chat
The Meije

I invite you to look at the Meije on the Strava map.France, North of the Massif des Ecrins, SE of Grenoble.This mountain is funny, especially in 3D 😂 (bugged, main summit is turned down and makes a 1000 meters hole instead… digging to 2800m instead of the 4000m it should have)

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Great Mountain BikerHub Rookie
asked in Devices and Connections
Garmin to Strava heart rate data not syncing

I have a Garmin heart monitor that goes around my chest, and when it's connected to my Garmin bike computer I can see my heart rate. After I finished my ride I saw the heart rate data on Garmin Connect. But when it was transferred over to Strava the heart rate data wasn't there. Does anybody know how I can fix this so I can have the heart rate data on Strava as well? 

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anchskier
Superuser
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Isaac LopesHub Rookie
asked in Strava Features Chat
RP1 de 5 km não aparece no ranking de melhores marcas (5 km PR not showing in best efforts ranking)

Olá, preciso de ajuda. Sou assinante pagante e desde o dia 12/09/2025 estou enfrentando um problema. Realizei uma corrida de 5 km com tempo de 28:47 (tempo de movimento) que deveria ser registrada como meu novo RP1. Porém, o Strava não atualizou corretamente e continua mostrando apenas recordes anteriores. Já abri múltiplos tickets de suporte, mas todos foram fechados automaticamente sem solução. Estou anexando prints que comprovam o erro. Solicito, por favor, que este caso seja revisado manualmente.(Hello, I need help. I am a paying subscriber and since September 12, 2025 I have been facing an issue. I completed a 5 km run with a moving time of 28:47 which should have been recorded as my new PR1. However, Strava did not update it correctly and still only shows older records. I have already opened multiple support tickets, but all were automatically closed without a solution. I am attaching screenshots that prove the error. I kindly request that this case be manually reviewed.) 

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Hiro KobayashiHub Rookie
asked in Developers & API
How to Request an Additional Client ID for Developing a Second App

One app I developed has been approved and is currently live. I now wish to develop another app. In doing so, would it be possible to request an additional client ID? This is because the callback domain is different. https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8Upon reviewing the application form at the above URL, I noticed the “Additional Apps” section mentions “staging, development, etc.” Does this mean a single Strava account can hold multiple client IDs? If so, please advise how to request the addition of a client ID.

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JackHHub Rookie
asked in Strava Features Chat
[KNOWN ISSUE] Training log unreliable

I use Fenix 6S to record my outdoor rowing. Sometimes it shows up in training log as a row but most times just as 'workout'.  I can't figure out why it does this as I follow exact same steps each time.Screenshot example shows 28Jul 17k row in Blue but 29Jul is also a row but showing small grey dot and no distance.  This happens most of the time and there are plenty more examples.  (11, 12 and 13 Jul are all rows). This makes the training log useless for me. 

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PatriziafHub Rookie
asked in Strava Features Chat
Don’t calculate the distance when I pause!

I walk, take a bus or train, then restart to walk. I would like Strava to calculate only the part where I walk but I didn’t find a solution except start-finish and then start-finish a second time. And then add the 2 distances, the 2 times,… and how can I handle the average bmp and the rest? I tried using Pause during my bus/train use, but Strava still considers that I walked during the Pause and add the m or km to the total. I don’t want that! 

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JJRunsHub Rookie
asked in Strava Features Chat
Sorry, you can't join this plan. You must live in the same country to join the family plan.

Hi runners,I cancelled my subscription as my partner suggested we join the family plan. However, when she sends me the invititation, the page reads that i cannot join the plan and need to live in the same country.We are both set to the same city and country in our Strava profiles. Did anybody else encounter this problem? Any solutions? Thank you guys! It somehow feels a bit demotivating to run and not have my premium features.Kind regards,JJ

72212
Jana_S
Superuser

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