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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

3894 Topics
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MC1975Hub Starter
asked in Strava Features Chat
Verbindung mit Decathlon App

Hallo, kennt sich jemand mit der Synchronisation Decathlon und Strava aus? Verbunden sind beide Apps miteinander. Ich bekomme aber meine Laufdaten nicht in die Strava App importiert.Muss ich dafür das Abo abschließen oder geht das auch ohne? Danke vorab 

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Jan_Mantau
Superuser
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Nean83Hub Starter
asked in Devices and Connections
Fitbit walk not syncing to strava

Hi have been fitbit/strava user for years, my walks are not syncing into strava (runs and biking are ok) I'm sure its just a box I tick but can't find anything. I've reset connection and logged in and out etc, anybody got any ideas please ? Thanks 

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pwheelsHub Rookie
asked in Strava Features Chat
[Known Issue] map screen white out when zooming out.

UPDATE from the Strava team:We can confirm the team is working on fixing the issue. We are expecting the fix to go out soon - once the fix is out, we’ll be sure to update this thread and let you know!  Hello all, I'm having an issue when trying to zoom out on a map screen where it starts to zoom out to see anything an area but then the whole screen goes white like a cloud cover & i can't see anything. This does it on my own maps aswell as friends maps. Strava has been updated to the latest version & is running on an android s24 . 

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xdennismaHub Rookie
asked in Developers & API
Local Legend data in APIs

Hello,I know there are various third-party tools that use Strava API data for gathering information for crowns/CRs. However, I would like to gather information on a number of Local Legends for segments that are local to me. I have two questions:a) Are there any APIs available that include Local Legend data? I did a web search and found several references indicating that Local Legend data is not included in APIs, even though crown/CR data is in the APIs.b) If I use a web scraping tool to gather the Local Legend information from approximately 200 segments, would this violate any terms of my user agreement? Once again, I know that there are tools that exist to scrape this data for crowns/CRs, but I don't know if the same open policy applies to Local Legends data.Thank you!Dennis

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Jan_Mantau
Superuser
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SoderholmHub Rookie
asked in Developers & API
Bike ride widget for android

How come there is no widget for showing my bike workouts in a widget on my Samsung phone? Also no darkmode option?

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GNN RideHub Rookie
asked in Devices and Connections
Garmin HRM connected not showing heart rate- issue started this week

Garmin HRM-dual linked to Strava. connection shows good when recording, double dash showing in HR block, Device shows connected in sensor menu. This had been working fine. Today nothing. new batter and same result. the monitor connected directly to app, not thru bluetooth on phone.

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AlziHub Starter
posted in Strava Features Chat
Processing data save is running but keeps loading so can't click save

When I finished recording my run, I clicked stop recording then finished after that I wanted to save the run recording but I couldn't because when I wanted to save it, the recording kept loading so I couldn't click on it, I had to wait a few minutes before I could save it.

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Jana_S
Superuser
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ecolei46Hub Rookie
asked in Strava Features Chat
While in "Create a Club Event", only the most recent Routes are available in the dropdown menu

Issue:While creating club events for the next few weeks of runs, I noticed that I can no longer access all of my Routes from the dropdown menu in the “Create a Club Event” window. It appears to show only the most recent ~20 routes. This is a new bug since at most 6 weeks ago, as that was the last time I queued-up a bunch of runs for my club (and I didn’t have this problem when I made those club events). Useful info:-This happens in desktop mode, not in the app (I use Android).-As a temporary workaround, I am making my events in desktop mode and then editing them in the app to include the correct Route, but this takes about double the time that it normally would and can become frustrating.-I went through all of my routes and “starred” only the ones I use for my club, hoping that the dropdown menu would use only the “starred” routes. But that did not seem to solve the problem. Bonus Suggestion:Is there a way to make the “Route” field have a search function (keyword search for all routes

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rayrayHub Starter
asked in Strava Features Chat
Activities are not Syncing from apple watch to Strava app

Currently, I have 12 activities stuck on my Apple watch as unsynced that are not showing up on my Strava. Please help! I have closed the Strava app on both my apple watch and iPhone, restarted both my apple watch and iPhone, and made sure I have wifi and that they are connected to Bluetooth but no luck. I am not sure what else to do.  

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TychHub Rookie
asked in Strava Features Chat
Newly created segment doesn't show previous attempts

Previously, after new segment was created it’s stats was updated within few hours with previous attempts of other athletes. Now I can see only one my attempt from the activity from which the segment was created. Other athletes attempts are added only if they run the segment after creation. Is it a new feature? How can I re-calculate historic data for the segment?

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anchskier
Superuser
wuyueddie
wuyueddieHub Rookie
asked in Strava Features Chat
Limited number of activities in Home Feed

Hi Strava Team,I've been experiencing this issue for quite a while and finally decided to reach out.My home feed only ever shows about 150–180 of the most recent activities, rather than allowing for true infinite scroll. As a result, I often miss my friends' updates if I don’t check Strava multiple times a day. I follow around 470 people, all real-life friends and many of them active athletes. Recently I've stopped following new friends just to keep my feed manageable.Is this feed limitation intentional? If so, it feels like a barrier for users like me who value Strava as a social platform for staying connected through activity. I’d love to hear your thoughts. Thanks. 

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wuyueddie
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M UHub Rookie
asked in Strava Features Chat
Unable to assign organizer/ride leader for club events

When creating a club event, the corresponding form field where you could choose the organizer via drop down menu is missing in both browser version and app. Please fix this major bug ASAP.

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lisaBHub Starter
asked in Devices and Connections
Activities like Pilates or HIIT won't sync from Strava watch app to phone app

My running, walking even pickleball all sync automatically after I have saved them from the Strava app on my watch. I have tried for the last 5 workouts to record a pilates or HIIT workout, and it appears that it has recorded on the watch, but these workouts never show up on my workout activity log. Today, for instance, I did a pilates workout ending at 7:15am, and a walk at 8am. The walk shows up but not the pilates. 

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h-nryHub Starter
asked in Strava Features Chat
[KNOWN ISSUE] Some rowing activities are importing showing speed in mph/kph instead of meters

Hi!I have been uploading my rowing to Strava (Android) for a while now, and recently I noticed that when using the ‘Quick Edit’ feature to rename/make changes to these activities, the pace units for the activity - “/500m” for rowing - is changed to be “/km”. However, this is unhelpful as rowing consistently uses the “/500m” to measure splits. This issue isn’t present when using the standard Edit Activity button. Unfortunately, I haven’t been able to see if this issue is consistent across other devices/Strava versions, and I don’t know if it has existed since the introduction of the Quick Edit feature or not. Device Data:Strava V339.16 (12391138)Android Version BP22.250124.010 (Baklava)Pixel 6  

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BigBadBretHub Starter
asked in Devices and Connections
Strava app on Apple Phone goes to screen saver - doesn't record heartrate data

When I start Strava on my Apple Watch, it always used to stay Always On - which allowed it to be active long enough to collect heart rate data. For the last two days, when I start a ride, within about 10 seconds from starting a ride activity, the watch goes to screen saver and I have to touch the screen to reactivate Strava. Distance is recorded, but heart rate data is not. I have up to date iOS and WatchOS, and Strava app on both iPhone and Watch. I’ve reinstalled the Strava app on my watch. I’ve powered off both multiple times.Appreciate any solution here. Thanks.

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dodgybartonHub Starter
asked in Developers & API
API GET Activities by id "Resource Not Found"

Anyone else having this issue?Super simple:curl -k -X GET "https://www.strava.com/api/v3/activities/<ID>" \  -H "Authorization: Bearer ***" returns:{"message":"Resource Not Found","errors":[{"resource":"Activity","field":"","code":"not found"}]}The privacy controls are set to ‘Everyone’. I can’t return data for any activity.Clearly the token is fine, else its unauthorised. Thanks

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ActivityFix
Superuser
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TzviDHub Starter
asked in Strava Features Chat
garmin edge 830 is not connecting to strava saved routed logged in a million times, keep on getting error 401

Like the title says, garmin says to ask strava, and nothing is working. I have real all articles and nothing is helping.

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Andreas_DCHub Starter
asked in Strava Features Chat
[Resolved] Can't save my run

I went for a run and saved it on my Android phone. I tried to upload it but it keeps getting stuck at saving. I dont want to lose my progress so I would really appreciate some help. Thanks in advance.

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Bryant
Community Manager
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Sally_ontherunHub Rookie
asked in Strava Features Chat
(RESOLVED) Runs \ Walks not appearing on Progress but on Activities.

Hoping someone can direct me to solve this issue  Ive logged a walk today and run both are not showing up on my progress but are visible on my activities as people are giving me kudos. ? Is there a issue somewhere? Not a serious issue but its bugging me :-)

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johanveeHub Starter
posted in Strava Features Chat
Feedback on New Activity Recording Screen

Receive the option to use a new screen / interface to record an activity this morning. Wanted to share some early feedback. (iPhone app user, UK based.)Positives:Great to see the time & distance on the map screen. No more switching between screens to know how far I’ve travelled while following a route. This is a huge improvement and outweighs all the other items below. Thank you! Good to have an easily visible option to add a route at the start of my ride.Negatives:Strange to see ~20% of the bottom of the screen permanently occupied with a huge Pause button and a Send Beacon Text option. I don’t want to pause while I’m moving. In fact, I definitely don’t want to accidentally pause while I’m trying to use a map feature on the move. Is there any way to make the Pause option only appear when I’m standing still? Or at least make it smaller? Send Beacon Text is a great option but I don’t need to see it permanently. If I choose not to send one, I’d like to be able to clear it from the sc

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Lola
Community Manager
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riknuyttenHub Rookie
asked in Strava Features Chat
email/password login on M%ac is utterly frustrating!

I have accepted the One time Code option on my smartphone, but this totally messes up my login on a browser on my Mac! I use a password manager, so email/password for me is working fine, but not at STRAVA, where they stubbornly want me to enter a one time code EVERY TIME!!! I use STRAVA regularly on my browser, as this is a lot easier to work on maps and routes.I hope this super enoying “feature” will resiolved fast. I checked some of the responses, but I am not interested in using my Google or Facebook account.  

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ElliotSerorHub Starter
asked in Developers & API
Application to increase limits still pending, after 8 days, app is at risk

Hi there,  I build the Fitshot app, client id 130939. I submitted an limit increase 8 days ago now, and have sent countless emails since then.  My app has not been accepting new reviews for days and is now getting negative reviews on the app store. I can’t possibly go into the weekend like this.  How can I possibly accelerate the review process? (even for a small limit increase while the application gets reviewed?)

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Community Manager
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rec3Hub Starter
asked in Devices and Connections
iWatch Heart Rate Data

I use a new iWatch to capture heart rate data. Notice how there are long periods of time when the data is not being continuously imported. Any suggestions on how to fix?  

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Jana_S
Superuser
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Onetwo123Hub Starter
asked in Strava Features Chat
Strava activities are auto-naming with my garmin run title

My Strava runs are being auto populated with the Garmin titles whereas before it would just be morning run, evening run etc. does anyone know how to turn this off and go back to the generic titles? 

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XaviervdvHub Starter
asked in Devices and Connections
Strava Live Segments not Showing On Garmin Edge530

Strava Live Segments are not showing up on my Garmin Edge 530. When I look at the course map, I see the segments highlighted in green. But I never get the segment notification.. However all segments were starred and are synced with my Garmin (they are in the segments list).  How can I fix this?

5014
Jan_Mantau
Superuser

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