Ask & Troubleshoot

How can i create my first API Token, in my account i do not see any topic like”My Api Application”?

Hey everyone 👋I'm Marien, been working with the Strava API since 2017 and attended the Developer Summit last year. I finally launched something I've been building: WatchMy.bike - a bike and component tracker that syncs with Strava.How it uses the Strava API:When you connect your account, it queues up an initial sync of your activities using Cloudflare Queues. After that, the webhook keeps everything updated in real-time as you log new rides. There's also a backup sync every 6 hours just in case.Link your WatchMy.bike bikes to your Strava bikes, and the mileage flows through to all your components automatically - chains, cassettes, tires, etc.The main thing I wanted that Strava's built-in gear tracking doesn't do: public profiles to share your builds. You get a custom URL to show off your bikes with full specs, component history, and distance stats.There's also an AI import wizard - you can paste spec lists or even copy your

Hello,I’m the developer/webmaster for my local crunning club’s website. We have Strava widgets embedded, which display correctly until 20 january 2026.After that the embedded widget stopped working without any changes on our webside.The link for the widget is:<iframe allowtransparency frameborder='0' height='454' scrolling='no' src='https://www.strava.com/clubs/72616/latest-rides/4e72e3dae2a547b8fd60c97df3532eb6bfdfa1ae?show_rides=true' width='220'></iframe>The link after src=' is working correctly in a browser.Message (in dutch) is below.Is there a solution? Has something changed after 20 january 2026?Best regards,Peter===== MESSAGE =====Onze excuses, deze blijft rood.De pagina waar je naar op zoek bent, bestaat niet, maar dit is niet het einde. Hier zijn een paar opties:Controleer of je de juiste URL hebt en probeer het opnieuw Meld je aa

I am building an app that counts segment completions from a given start time. I have users whose activities are coming into my system. I parse the activities and retrieve the segment completions from each activity. However the count I get is not consistent with Strava's count. about 15% of the time an athlete will have either more or less segments completed.All the activities I am getting are either runs or trail runs. I'm not sure what I'm doing wrong.

Hello everyone,I’m reaching out to the community to see if anyone is currently experiencing similar issues with athlete limit increase requests.My application has already reached the current athlete limit (999), and I recently submitted a request to increase the limit to 10,000. At the moment, I haven’t received any response or update regarding the status of this request.I wanted to ask: Has anyone recently requested an athlete limit increase and experienced delays or no response? Are there any specific details or best practices to pay close attention to when submitting an increase request to improve the chances of approval? In your experience, is it helpful to include additional context such as user scale, usage patterns, or compliance details in the request? I want to make sure I’m following the correct process and providing all necessary information, as my application has now reached its limi

Chinese: 跑步、健行的部分都沒有問題，但是戶外騎行，小米顯示的是7.92公里，Strava顯示的卻是78.7公里？平均速度也是差了十倍！English：Running and hiking are both fine, but for outdoor cycling there’s an issue: Xiaomi shows 7.92 km, while Strava shows 78.7 km. The average speed is also off by a factor of ten!  

I got a notification about a new heart rate view and was toured through it by a little pop up. For a 20 minute run all of the times were in hours. 

I got a notification about a new heart rate view and was toured through it by a little pop up. For a 20 minute run all of the times were in hours. 

I did a 1 hour run (activity link) on a treadmill (tracked via COROS watch), but am seeing 2000 hours of activity time on my Heart Rate and Pace Distribution screens on web and in the app. This is impacting my cumulative distributions also. How can I fix this? 

I moved from the iPhone 13 ProMax to the iPhone 17 ProMax in hopes that it was the old phone causing run tracking to be paused for no apparent reason, and while that issue was NOT solved, I’ve acquired yet another issue:Where my old phone showed 90 days of Apple activities I could choose to import, the new phone shows nothing; not even runs that happened since I got the new phone.How do I get Strava to see those Apple activities on the new phone that uses iOS26?  (as does the old phone)

I can’t find “Instant Workouts” on the Android App or website. Where are they lurking?  It says they’re supposed to show on the top of the home page feed.  I’m a subscriber.  App is up to date.  

I am interested in analysing my stops post ride. I would like to see where I rested on an activity (this affects your efficiency percentage on long rides such as Audaxes, i.e. ride time vs rest time) This can be where the stop was more than 1 minute no power or cadence registered speed below 3km per hour (in case of a wandering GPS) Ideally this would show in a table (similar to the existing Laps table) showing the rest start time (time of day and ride time) rest time the end time for each extended stop Even better if you could show these as locations on the activity map Many thanks for reading and hopefully upvoting this idea.

!--startfragment>I have many older activities stored in the SportsTrack app, and I would like to import them into Strava. I stopped using SportsTrack some time ago, but all my historical data is still there and I would like to keep it in my Strava account.Since there is no direct connection or synchronization available between SportsTrack and Strava, could you please advise me on how I can transfer these past activities? I would appreciate any guidance on possible export options, compatible file formats, or alternative methods to complete this migration.!--endfragment>

!--startfragment>I have many older activities stored in the SportsTrack app, and I would like to import them into Strava. I stopped using Sportstrack some time ago, but all my historical data is still there and I would like to keep it in my Strava account.Since there is no direct connection or synchronization available between SportsTracker and Strava, could you please advise me on how I can transfer these past activities? I would appreciate any guidance on possible export options, compatible file formats, or alternative methods to complete this migration. https://www.sports-tracker.com/#/home !--endfragment>

Is anyone else having problems with elevation showing as 0 (flat).All my runs in January are showing as no elevation. Last year's runs are fine. I haven't changed anything. Running the same routes, using the same Fitbit watch etc. Other runners in my area have elevation, just not me. I can't find any way to change the settings for it.It is a bit annoying to be running hills and it not track them at all.I have messaged Strava help, but they just replied with the help page wording that says it's done using the GPS or base map. It doesn't explain why I'm suddenl

Can’t see a feature that exists, but if there is can someone point me in the right direction, if not, may I suggest that Photos have a geolocation attached as well as have the ability for users to add a short description on each of their photos?

Hello, I record an alpine skiing activity from the strava app on my iphone.  I can see the map data on the screen before finishing the activity.  As soon as a I finish and hit upload, the activity uploads with np map data available.  As in the activity just says a distance elevation and time but there is no gps data.  When I export the activity it is a .fit file that is too small to have the gps data (<1kb). One of the times I had replied to a text message while the upload animation was playing.  I think there is something about the upload being interrupted and deleting the data locally before it is uploaded.  I never experienced this issue until this new update with animations on uploading.  This has now happened on 3 separate occasions.  Super frustrating because the gps data seems unrecoverable.  I’ll also try uploading the activity as a ride instead and switching it later to see if this solves it.

Currently, in the desktop version, if an activity has photos with GPS location on them, they are displayed as large round icons on the map. There’s no way to disable them, and they take a lot of space out of the map window. And as in the recent update the ability to resize map windows was removed (sorry, but why the heck?) and especially in the analysis view when there’s not even a possibility to make the map full screen, they take up an enormous amount of space, and block the view easily completely, when you try to fine tune the location of the sliders you want to check a certain section of the activity with. This is extremely annoying and frustrating.So, please, give as an option to toggle off the photo icons from all map windows.

When I go to share one of my activities I have no options of images to share including the stats sticker. I have my privacy settings to everyone and have updated the app to the latest version. I've attached a screenshot of the options I have once the share button is clicked for any activity. When I click the share to again at this stage it just gives a list of apps. Any help would be appreciated. TIA 

Did the developer think, when they released a feature, which allows to automatically hide the start- and end-point of a ride, that maybe, just MAYBE, that should NOT be applied to VIRTUAL rides?I can imagine, that someone does not want to bother setting up geo-zones of privacy, and they want to use the new feature (that is automatically enabled btw) for their IRL rides, that they do not want to have to edit each VIRTUAL ride? (especially in a clumsy way, where the start- and end-point have to be edited via separate sliders, instead of the UI providing a simple button, which disables hiding of anything, if people do not want to use the feature on that ride .. if it really "has to" be done manually for every VIRTUAL ride)Let's be honest - I do not care the slightest, if everyone knows, that I did a VIRTUAL ride in Spain, Chile, or Australia .. and I strongly doubt, that ANYONE does.

It would be helpful to be able to add two or three chains to a bike and have a way to rotate them. Example clicking on chain 2 would automatically pause chain 1 and vice versa. Chain rotation is becoming more common as more riders are starting to wax their chains!!  Noticed this has come up in the past but I don’t see a response by Strava or in the program!  What up?  If you’re going to charge as much as you are you need to support longevity in the program otherwise why should people continue to use the platform?  Help us out please! 

So the strava is unusable for me at this point, I use mi fitness to record my data and then when strava gets it it starts to show some bizarre stats like I made 12km on a 1km with 180 kmph speed 

Hi everyone!I have a question about importing activities from the SportsTracker app into Strava.I have a lot of workouts recorded in SportsTracker from the past years, but I’ve stopped using that app and would like to move all my activities to Strava.Does anyone know the best way to export or convert SportsTracker files and import them into Strava? Any tools, tips, or workflows you can recommend would be really appreciated!Thanks in advance for your help!

Lap option is a basic and an important option for tracking intervals and segment specific runs and I can't find it in my running tab. Please bring it back. 

After the last update, the lap button disappeared. Does anyone have the same problem?