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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2634 Topics
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AdventureBikeRacingHub Starter
asked in Developers & API
Embed club on website

For some reasons my Embed club on my website isn't showing anymore. Just shows it's a dead end.Other embed code works. Anyone has the same issue or an idea for a possible solution?Club is set to public.

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AhornkornHub Rookie
posted in Strava Features Chat
Enhanced keywordsearch

When i use the keywordsearch for my activities, it should possible to search also the descriptions oft my activities beside to only search the title. Cause often i have some words (like Peaks) in the description but i cant find the activitiy for this tour cause only the title is searched.

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Kimberly22
Community Manager
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dinodsaurusHub Rookie
asked in Developers & API
API club activities not showing activity date

Hello first of all thanks for the awesome app and easy to use API!Im pulling the club data and everything works just perfect!/clubs/{id}/activitieshttps://developers.strava.com/docs/reference/#api-Clubs-getClubActivitiesByIdBut unfortunetly in the reponse is no activity date field 😞[ { "resource_state" : 2, "athlete" : { "resource_state" : 2, "firstname" : "Peter", "lastname" : "S." }, "name" : "World Championship", "distance" : 2641.7, "moving_time" : 577, "elapsed_time" : 635, "total_elevation_gain" : 8.8, "type" : "Ride", "sport_type" : "MountainBikeRide", "workout_type" : null } ]So I was wondering if by any chance you could add activity date field to the response 🙏🙏

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TychHub Rookie
asked in Strava Features Chat
Newly created segment doesn't show previous attempts

Previously, after new segment was created it’s stats was updated within few hours with previous attempts of other athletes. Now I can see only one my attempt from the activity from which the segment was created. Other athletes attempts are added only if they run the segment after creation. Is it a new feature? How can I re-calculate historic data for the segment?

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Jan_Mantau
Superuser
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BillionHub Starter
asked in Strava Features Chat
Years of activities missing on web app, but all are on my mobile app? Why?

Years of activities missing on web app, but all are on my mobile app?  Why?

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Jana_S
Superuser
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jonathanbHub Starter
asked in Strava Features Chat
Offline maps iphone not working

I have a premium subscription and would like to download and use maps and routes offline. Can this be done?I’ve “downloaded” some routes, and the appropriate icon turns red. However, I cannot access them offline - when I try to press them nothing happens. I can’t find any option to download a map offline (the way fatmap used to have). Am I missing something?  

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Bryant
Community Manager
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arc88Hub Explorer
posted in Strava Features Chat
Android app v407.10 having map issues

The new map engine was recently expanded on Android and beginning today I am seeing a new problem. Firstly, the 3D is not working. Here's a shot of Mt Everest, which is known for being pretty tall, but it is rendered flat:This was not a problem a few days ago. Curiously the Alps seem to be working but other mountain areas worldwide aren't.Strava recently touted they have new winter satellite maps, but on this skiing activity it looks no different from the standard map:I am also having pan and zoom issues where the map becomes unresponsive to all inputs requiring restarting the app. If I had to guess it's because the camera is in an otherwise disallowed location due to the 3D not loading correctly.  And it's not new but it still boggles my mind that over a month after its more widespread integration there is still no compass for orienting north! I get that things break sometimes, but it was broken from launch.  For your reference I am using Pixel 7 Pro on Android 15. I have cleared cach

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delussuHub Starter
asked in Strava Features Chat
integration with garmin varia radar

why not?

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PorkNozzleHub Starter
asked in Developers & API
API authorization login issue with Google Apps Script

I’m building a “low-budget” Strava integration for our company Ride to Work program, using Google Sheets & Apps Script.  Once a user is authorized, my script has no problem retrieving activity data.  However, I’m stuck on the authorization.Specifically, when a user follows my Apps Script deployment URL and clicks on the “Authorize with Strava” link, they’re prompted to log in, and then get the “We sent you a code” response.  Except, no code is sent.  I’ve tried multiple users, and confirmed that in a neighboring tab they can log into Strava without issue.  I can also take the https://www.strava.com/oauth/authorize?... link with the proper arguments and manually produce an oauth code after logging into Strava.So the jist of it is, there seems to be no way to actually log in from the context of a Google Apps Script web deployment.  Any ideas?   

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AnneursulaHub Starter
asked in Strava Features Chat
„trail run“ not an option to choose?

Hi, I run on trails a lot and recently learned I am supposed to be able to log runs as a trail run. But somehow that’s not possible for me. If I want to edit the run later, I can only choose between “run”, “long run”, “workout” and “commute”. No trail run option in sight. I am using an iPhone. Anyone with the same problem?

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Willy64Hub Rookie
asked in Strava Features Chat
Import activity from GPX file from app for mobile phone

Hi everyone,is it possible to import an activity using the app for mobile phone from a GPX file ?I can do it from PC but I don't know how to do it from app for mobile phoneTHXWilly

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NajmaHub Rookie
asked in Strava Features Chat
inspire 3 connection.

Hey, I've lost the connection between my inspire 3 and Strava after updating it. I tested to long in, out of Fitbit and Strava app and restart inspire 3 and cellphone! Still no solved!

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arajaHub Rookie
asked in Strava Features Chat
strava charges wrong amount

I’m trying to renew my Strava subscription but it tries to charge me much more than it’s charging in my country. I’ve raised a ticket 4 WEEKS ago and I got not a single response. This is just plain disrespect towards clients. What can I do?

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rjamesonHub Starter
asked in Strava Features Chat
how to change back to email/password login from the One Time Login code

I somehow clicked okay to move to use of a one-time password to log in, but it is less convenient and requires more steps.   how do I switch back?  There is no longer an option to change password in settings, only change email -- and I want to keep the same email.Thanks

320346
davidlehn
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DoddHub Starter
posted in Strava Features Chat
[KNOWN ISSUE] App will only show me about twenty of my saved routes.

Hi. My name is Dodd. I’m new to the forum but have been using Strava for about six years. I’ve got a bug on my app that will let me view only about 15 or 20 of my most recently saved routes. I can see that the other routes are there and the app will let me scroll to them for a second but then kicks me back to the latest 15 or so. I’ve contacted support but they were not able to help and closed my ticket. Has anyone else experienced this?  Thanks.  ps  I can see them all on my laptop, not on app, iPhone. 

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arc88Hub Explorer
asked in Strava Features Chat
Personal heatmap display error

When you select a specific sport for your heatmap on the maps tab, that carries over to an activity of another sport despite what the label says. The map tab is acting as a master switch. I had my map set to walk activities only: Then opened an athlete's ride which still shows my walking activities while claiming ride:For comparison this is some of my ride heatmap in the area:If a user wants to change which activities' heats are displayed, they have to back all the way out to the main map to change it. It would be ideal if loading activities automatically selected the appropriate heatmap type and I assume this behavior is unintentional. 

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Jana_S
Superuser
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R0bHHub Rookie
asked in Strava Features Chat
[Known Issue] Unable to access most of my routes

Just wondered if anyone else has this problem. At the moment I can only access the most recent 16 (web) or 20 (app) of my routes; it is not letting me scroll or page through to see any more.My other routes still exist as many of them I have shared to my partner via Messages and I can still access them from there. 

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Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
Strava Fitness vs. Training Peaks Fitness - why there is so much difference?

I am using a Suunto watch to record activities. The data is analyzed in Suunto App which uses training metrics powered by Training Peaks, which is an established leader in this area. The same data is uploaded to Strava that provides its own training metrics. In both cases I can see Fitness / Fatigue / Form metrics that, as I understand, are supposed to be based on the roughy the same formulas. However the metrics look quite a bit different. Let’s do a comparison.Here is the Training Peaks data from Suunto app for the last 8 weeks. You can see that the Fitness metric has been going mostly up from 43 on 1/6/25 to 56 on 3/2/25 - 30% increase. That seems reasonable to me as I’ve been ramping up the volume. The intensity remained roughly the same because I train for ultra distances. Note how smooth the fitness graph is overall, which is reasonable because the fitness level doesn’t really change that fast. Also note the clean representation of the Form metric, which is essential to targeting

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Silentvoyager
Superuser
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manuelwHub Rookie
asked in Strava Features Chat
Find First Activity with a Specific Gear

I am trying to find the first bicycle ride I recorded on a specific bicycle “Gear” in Strava. I cannot find a way to search or filter activities by Gear. Is there a way to do this?

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cleanhatHub Starter
asked in Strava Features Chat
Moving time and elapsed time not correct

The last three times I have run using Strava it has incorrectly had my moving time less that half the time of my run. For example this morning I ran 12.3km in 1 hour 11 minutes (without stopping) yet my moving time is listed as 29 minutes.As a result my average pace is completely wrong and all segments are wrong.It is correctly tracking the distance I have covered so don't see how this could be a gps issue? Also I have used RunKeeper simultaneously, which has worked fine. I am having to delete my Strava activity and port from RunKeeper.Any idea what is causing this? I have been using Strava with no problems with my phone for a long time so don't understand why it has started doing this?

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NetelsHub Starter
asked in Strava Features Chat
Problem with Flyby

When I use Flyby, I only see one or two other riders, even though I’ve selected many more. Moving the timeline forward or backward doesn’t help either. This happens both on my home computer (Mac + Safari) and at work (PC + Chrome). Everything was working fine until Friday evening. 

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riknuyttenHub Rookie
asked in Strava Features Chat
email/password login on M%ac is utterly frustrating!

I have accepted the One time Code option on my smartphone, but this totally messes up my login on a browser on my Mac! I use a password manager, so email/password for me is working fine, but not at STRAVA, where they stubbornly want me to enter a one time code EVERY TIME!!! I use STRAVA regularly on my browser, as this is a lot easier to work on maps and routes.I hope this super enoying “feature” will resiolved fast. I checked some of the responses, but I am not interested in using my Google or Facebook account.  

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scott14
scott14Hub Starter
asked in Strava Features Chat
Share image now being cropped to 16:9 portrait

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

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Jana_S
Superuser
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Mike168Hub Rookie
asked in Strava Features Chat
Global Heatmaps Limited to 13 months data

Why are the global heatmaps now limited to 13 months of data? I am not sure when it changed but previously the global heatmaps data went back multiple years. Losing this functionality severely hampers route building for hiking, mountain biking, etc. An option to filter the timeframe for global heatmaps which is available for personal heat maps should be available and it should provide heatmap data that goes back as far as possible.

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elvinpedroHub Starter
asked in Developers & API
Token Exchange Error

I would sometimes get an error when calling the token exchange API: POST https://www.strava.com/oauth/token, but it would work if I make the exact same call for a second attempt. Anyone know why this is happening? In the “authenticaion” documentation on Strava Developers, one statement says the URL should be https://www.strava.com/oauth/token, while an example shows the URL as https://www.strava.com/api/v3/oauth/token (I pasted below) Is this why my call to the API returns an error sometimes? Thanks.===================================================Token ExchangeStrava will respond to the authorization request by redirecting the user agent to the redirect_uri provided.If access is denied, error=access_denied will be included in the query string.If access is accepted, code and scope parameters will be included in the query string. The code parameter contains the authorization code required to complete the authentication process. code is short lived and can only be used once. The applic

432
ActivityFix
Superuser

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