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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2531 Topics
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Samuel BorjaHub Starter
asked in Developers & API
Add moto trail activity

Hello, Strava team! I’d like to suggest adding “Moto Trail” as an activity in the app. Including this option would improve activity tracking and attract more riders. The only reason I don’t have Strava Premium yet is because there is no Moto Trail among the activities. I’d love to see it added! Thanks for your attention!

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rjamesonHub Starter
asked in Strava Features Chat
how to change back to email/password login from the One Time Login code

I somehow clicked okay to move to use of a one-time password to log in, but it is less convenient and requires more steps. how do I switch back? There is no longer an option to change password in settings, only change email -- and I want to keep the same email. Thanks

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kanoorHub Rookie
asked in Developers & API
Request to Increase Athlete Limit

We have reached the 999 Athlete limit and have tried contacting support, resubmitting the app for verification, and we have not heard back on how to increase these limits. Is there a separate contact form or method to get this number increased? I have sent mail and filled forms still no response from Strava

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Community Manager
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styagiHub Starter
asked in Developers & API
Athlete limit increase from 1 to a higher number (Client ID : 142756)

Hi, We asked for athlete count increase around 4 weeks back, but haven’t heard back.The ask was to increase the limit to 10K. Did we ask for a too big limit to start? as I see most people here get 999 limit. Can someone help us in expedite this, as this is blocking out our feature release which we have committed based on the timeline (7-10 days) which was shared with us. We are fine by 999 limit as well to get started.

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Community Manager
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gambestHub Starter
asked in Strava Features Chat
PR not recorded or showing on All Time

For a segment I created, it shows my PR as being 5:37, but under the Overall All Time Leaderboard, my best time is shown as 6:15, it does not show my PR there...its not the first time, but does not occur on all segments...

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PopedriverHub Starter
asked in Strava Features Chat
submit challenges for group/club

I created a club to invite some friends to. My whole purpose for doing so was so that we could do challenges. How do I do this?

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Jana_S
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riknuyttenHub Rookie
asked in Strava Features Chat
email/password login on M%ac is utterly frustrating!

I have accepted the One time Code option on my smartphone, but this totally messes up my login on a browser on my Mac! I use a password manager, so email/password for me is working fine, but not at STRAVA, where they stubbornly want me to enter a one time code EVERY TIME!!! I use STRAVA regularly on my browser, as this is a lot easier to work on maps and routes. I hope this super enoying “feature” will resiolved fast. I checked some of the responses, but I am not interested in using my Google or Facebook account.

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-Charles-
Strava
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Ian11Hub Adventurer
asked in Strava Features Chat
Problems editing a Segment ?

There still seem to be a few glitches with the revised Segment creation tool that was released a few weeks ago. I recently realised that a Segment I created a while ago would be better if it was slightly shorter (the finish was a bit too close to an obstacle). I therefore tried to edit it to reduce the length by about 10 metres (the length is about 600 m). When I tried to save it I got an error saying it was too similar to an existing Segment and so would not be saved. I don’t think there are any other similar Segments so I think the problem is that it was too similar to the original version before I started editing it 🤦‍♂️. Hence the question - how should I make small changes to existing Segments ? I suppose one way would be to delete the Segment and create a new version from scratch (I don’t know how I would find the Activity the original was created from, and it may have been deleted). While on the subject, could someone PLEASE reinstate the functionality that the Segment creator r

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acataiHub Rookie
asked in Strava Features Chat
Starred segments not show on the map

Strava map view with segments filtered to “starred” is not showing anything (I have only a few of them). (Regardless if these segments are public or private.) Actually any filter except “All” does not show anything...

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Bryant
Community Manager
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Trip555Hub Rookie
asked in Strava Features Chat
How can I see PR on Map?

I see on a friends smartphone my PR’s displayed on the map and the location were they were achieved. I cannot see it on my own smartphone. How do I turn this setting on?

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Jana_S
scott14
scott14Hub Starter
asked in Strava Features Chat
Share image now being cropped to 16:9 portrait

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week). For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

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eskimakHub Starter
asked in Developers & API
Webpage idea using API, data privacy

Hello, I am student of high school and i got an idea to create webpage for the students of school and basicly create competition between the classes, which class will have run most km or on bike, or hiking in some period of time. For example in January had class “name of the class” run most km, so they won. The problem is that in my API application “the number of allowed athletes” is just one, and if I understand it correctly, i should send mail to strava so they will change it, right? So I wanted to ask if its not useless to send the mail considering the whole idea, if it makes sense? If its not just waste of time. Also I ve seen some information about data privacy, and what i wanted to do, was to display data of the activites that the users have done and also the data of the class as whole. So display who have how much kilometers run or cycled, and then which class has how much run and cycled. I dont know if its not problem considering the rules of strava API about the data privacy a

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Community Manager
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seanpaiHub Starter
asked in Developers & API
Hevy App calories burned not showing on Strava

When I record a workout on Hevy it tracks Kcal burned. When I finish the Workout and it saves. This data is implemented into Apple Health but does not sync to Strava.

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Community Manager
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zhangjieHub Rookie
asked in Developers & API
Bad Request

Hello, I am an iOS development engineer, I have encountered some problems in the process of user authorization to obtain code, An error was reported while initiating the request. The error was displayed {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]} Is the redirect_uri set incorrectly? Tell me, please. Thank you

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Community Manager
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ReplyGuyHub Rookie
asked in Developers & API
Export: comments.csv missing comment ID and associated activity/post/flag/… ID

Export: comments.csv missing comment ID and associated activity/post/flag/… ID When I export my Strava data, one of the files is `comments.csv`. However, there are only two columns in that CSV: `Comment Date` and `Comment`. No `Comment ID`, `Associated Entity Type` and `Associated Entity ID`. So basically, just a wall of dated text. Almost perfectly useless. How can I get the comments in their original context?

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Community Manager
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basvandesandeHub Starter
asked in Developers & API
Beginner question: How to get Activity:write permissions ?

I'm writing software that controls my treadmill. The idea is that I can run any run in the world, and the treadmill responds to the gpx data coming in and is doing all climbs as if it were the real world. At the end of a run, I want to upload my activity to Strava. And that is the point in which I get stuck….Using the client id, client secret I'm able to get a bearer token. This token has read permissions. In order to write to an activity I need write permissions. I cant figure out how I can exchange the bearer token for an authorization token that authorizes me to write data to the activity. Can anyone help me?

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Jan_Mantau
Superuser
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rownie23Hub Rookie
asked in Strava Features Chat
Sync to Fitbit broken

Can anyone confirm whether the link to push Strava activities to the Android Fitbit app is broken?

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L_McLoskey
L_McLoskeyHub Climber
asked in Strava Features Chat
How to display MAX SPEED: Who cares about calories!? (which is a joke stat, anyway)

My Strava activities on my phone used to default to displaying distance, elevation gain, time, average speed, and MAX SPEED, but at some point with no warning or explanation it stopped displaying Max Speed and instead shows calories.I have friends whose activity feeds still default to show both avg and max speed, while others show calories -- but nobody knows how or why that changed, and nobody knows how to change it.Sure, I can click "view analysis" to see my Max Speed, but I don't want to do that. I want my activity feed to automatically display Max Speed. WHO CARES about calories (which of all the stats on Strava is basically a total joke & super inaccurate, anyway!)? HOW can I change that? Strava does it for some people already (and used to do it for me), soooooo it's obviously possible. But I can't find any info anywhere!

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Crazy RobHub Starter
asked in Strava Features Chat
calories burned

I've entered weight, entered all My Gear information, chosen Ride as activity but still not showing calories burned, why?

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DangHub Rookie
asked in Strava Features Chat
Silver Crown KOMs

As many of you know a segment can become “stale” e.g.: a trail has been changed so that a challenge for the KOM is impossible and making a new segment doesn't work cause it'll be repopulated by the older rides. Awarding a Silver Crown KOM to the leader in the segment for the calendar year. This might spark some competition there where it otherwise is not. I’d love to hear if anyone thinks this is a good idea.

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KT453Hub Starter
asked in Strava Features Chat
"When Will 3D Winter Maps Return to Desktop? Missing Critical Safety Usability Since Fatmap Integration"

Great that you added the winter maps feature back in, the one that I used with Fatmap, but still super frustrating that the 3D maps only available on mobile. In fact completely ridiculous that it’s not available on the website where you can see and plan better with a larger screen. Fatmap managed it and after all of this time, I remain perplexed as to why Strava does not restore this functionality. Features like winter gradient/avalanche risk were valuable safety features that Fatmap had already offered and Strava took away. Even paid subscribers can't access this on the web. Do you have a timeline to add this back in? Otherwise seems like you have little regard for your customers and what would be an important safety function and useful for us.

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Tom3364Hub Rookie
asked in Strava Features Chat
[KNOWN ISSUE] Missing Compass on Mobile Maps

Since the new map, I can't find the compass to set the north up. Where is it now?

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Jane
Community Manager
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EAC_ivHub Rookie
posted in Strava Features Chat
Issues with Strava’s New Map Updates

Hello everyone I have been using Stravas updated map features quite a bit recently and wanted to share some feedback. I will go through what I like and also point out a few things that could be improved. I hope this helps others who are exploring these changes and possibly inspires future updates. Activity Map Changes Positive Impressions • Preserved Gradients: When you select a map type such as Time, that color gradient remains visible on the map itself. This is especially helpful for loop routes because you can immediately see the direction in which you were moving. I really love this new feature! • Award Overlays: This is a nice little feature to know where exactly a Local Legend or PR was achieved. It was really cumbersome to figure this out before. Possible Improvements • Toggle for Awards: While this s a nice feature in general, it can get cluttered quick. A default-on, toggle-off option would solve that issue. • Heat Map Category Issues: When someone classifies an activity as a

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Jane
Community Manager
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jonathanbHub Starter
asked in Strava Features Chat
Offline maps iphone not working

I have a premium subscription and would like to download and use maps and routes offline. Can this be done? I’ve “downloaded” some routes, and the appropriate icon turns red. However, I cannot access them offline - when I try to press them nothing happens. I can’t find any option to download a map offline (the way fatmap used to have). Am I missing something?

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Jan PeetersHub Rookie
asked in Developers & API
Webhook Stopped working

Since february 27, my webhook -that was succesfully working since 2018, stopped receiving events from Strava. Nothing changed on my application side. [ { "id": 130673, "resource_state": 2, "application_id": 16505, "callback_url": "https://www.cycloclub.be/stravacallback.php", "created_at": "2018-11-14T08:19:33+00:00", "updated_at": "2018-11-14T08:19:33+00:00" } ] I checked everything, deleted the subscription (succesfull), and re-registered it, which fails with message GET to callback URL does not return 200. I did all checks, verified the callback-URL, but can’t figure out the issue.It seems that Strava -for some reason- can no longer reach the website/URL, as I’m also seeing no longer requests coming from Strava to the webserver since feb 27. Has anyone encountered similar issues ?

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