Ask & Troubleshoot

Hello,Since the beginning of the week, I no longer have all the activity data being recorded. I only get the time and distance. The route map, split data, elevation, and several other metrics are missing.I don’t recall changing any settings, and I can’t figure out how to display everything again.I deleted and re-downloaded the app. I reset my network settings and restarted my iPhone several times. The issue still persists.It seems that, for some unknown reason, all my activities are being recorded as indoor workouts. Even when I disable indoor mode, the activity details don’t come back.I don’t experience this issue with Nike Run Club. I use Strava on my iPhone 17, last os version.

Hi I am a subscriber i use iphone 16 pro with ios  18.7.1 I only get one transparent sticker while my friend get  4  other optionhow can i fix this problem I did delete the app and re download it is still the same .thank you 

When I try to tag someone in reply to my activities , the @ thing brings nothing up or if it does, then it very rarely it shows the name. I have been having this problem for the last one month or so. Quite frustrating...

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

I have not changed any settings in Strava, Garmin or Trail Forks in several months but last week started seeing an upload from Garmin Connect and one connected to Trail Forks.  Now the double feed isn’t occurring, and Trail Forks has replaced the direct Garmin Connect feed.   Any idea why this is happening and will it impact Strava in anyway other than Trail Forks automatically populates the ride description and has a link to trail forks activity?

Hi, I have a samsung galaxy watch 5 which I use for trainings swimming and running. I've recently used strava for my activities but swtiched to samsung health a few weeks back. Although I have synced strava on samsung health, whenever I finish a workout on samsung health, it does not upload to strava.   Anybody with the same problem as me?   Thanks for the help

Strava has no access to HealthConnect on android for metried the beta programme and the standard app neither reappear in HealthConnect.Oneplus watch3, pixel 9a my syncing had to be re-established again in OHealth to get it to push to strava, but it never appears in healthconnect. 

I just noticed that my max heart rate was automatically changed in the app (not by me), and it caused some weird data issues: All my past activities have been updated with new heart rate zones, which are now incorrect based on this new HR max. However, the effort data (Relative Effort, etc.) remained unchanged for those older activities, so they don’t match the new HR zones anymore. For my latest activity (after the HR max change), both the HR zones and the effort score are wrong, since they were calculated using the incorrect HR max. I’ve already updated my max heart rate to the correct value manually, and even tried recalculating performance data, but nothing changed — the past activities still show the wrong HR zones, and the effort score on my latest activity is still off.Can you help me revert this change or reprocess my activities using my correct HR max value? I'd really like my data to reflect the original, accurate information.Thanks a lot in advance for your help.

When I use my camera during recording my activity (cycling, walking), the app stops recording. Giving the message Strava stopped, continue or leave app.When I choose continue, the recording starts again. When I miss this message a part of the route is not recorded. I use a Samsung A23 phone.The app is updated to the latest version.Does someone know a solution to this problem?

I was using the Galaxy Watch7 with OneUI 7 Watch for my runs. There was some discrepancy in the distance when the running workout was sent to Strava, but it was a small discrepancy. For example:Samsung Health distance: 5.00 kmStrava distance: 5.03 kmOn Tuesday, I updated the watch to OneUI 8 Watch, and today, when I went for a run, there was a much larger discrepancy than I was used to.Samsung Health distance: 5.03 kmStrava distance: 4.78 kmHas anyone else experienced this issue or have any tips for calibrating and adjusting the GPS to minimize this discrepancy?Thank you

Hi everyone,I’ve been running with my Samsung Galaxy Watch Ultra for years with 474 runs so far and I’ve always seen Strava show a distance very close to, or slightly longer than, what Samsung Health records.Examples before the One UI Watch 8 update:July 21: Samsung 8.03 km → Strava 8.08 km July 27: Samsung 8.00 km → Strava 8.03 km July 31: Samsung 5.01 km → Strava 5.04 kmAfter the One UI Watch 8 update:Aug 8: Samsung 7.01 km → Strava 6.82 km Aug 12: Samsung 7.03 km → Strava 6.89 km Aug 15: Samsung 7.11 km → Strava 6.91 kmThis is a consistent drop per run compared to Samsung Health, which never happened before the update.Has anyone else noticed this issue since the One UI Watch 8 update? Is the issue on Strava or Samsung side ?Thanks!

Since the latest visual update I miss the dots on completed track , which usually marked the completed km s and helped to estimate distance of upcoming destinations. 

I'm currently working on integrating my climbing app with Strava, and I've hit a bit of a roadblock. When I manually create an activity on Strava through the browser, I have the option to enter the elevation. However, when I try to do the same thing programmatically using the createActivity API, I can't seem to find an option to specify the elevation.This is crucial for my climbing app's functionality, and without it, integrating with Strava is kind of pointless. Can anyone shed some light on what I might be missing here? Any help or insights would be greatly appreciated. Thanks in advance!

In the last week the emojis icon in the keyboard has disappeared…I've checked Strava version  is upto date and phone etc...tried restarting phone but still no emojis...using an android phone…Has it got anything to do with Grammerly!...as when I have the keyboard display up and I tap the three dots on the top of the keyboard I can review suggestions and when I do it comes up with Grammerly policy etc... have you partnered up with then and removed emojis! Strava used to be great until you started dicking about with stuff like this...it does improve the service...it makes it worse!

The imported distance is correct however the the imported time reflected is 1/3 the actual time.How to fix 

Using strava_client 2.1.3 for authorization to obtain token, the code is as follows:ExampleAuthentication(stravaClient).testAuthentication( [ AuthenticationScope.read_all ], "stravaflutter://myfitnessapp.com",).then((token) { setState(() { isLoggedIn = true; this.token = token; }); _textEditingController.text = token.accessToken;}).catchError(showErrorMessage);Strava backend configuration:Website: stravaflutter://myfitnessapp.com Authorization callback domain: myfitnessapp.comOur app can open the Strava app's authorization page, but clicking "Authorize" shows an error. Our own app doesn't display any error messages.Backend configuration:Allowed connected athletes: 999 Current number of connected athletes: 1  

Hey everyone,I just got the Xiaomi Watch S4 recently and have been using it with the Mi Fitness app. It’s already linked to Strava, and my outdoor walking activities sync perfectly no problem there.But here’s the issue:Any outdoor cycling activity I record using the watch does not sync to Strava.I tried short tests (500m+, GPS was on, strong signal) still nothing shows up on my Strava account.Things I’ve tried:✅ Unlinked & relinked Strava✅ Restarted both phone and watch✅ Tried both WiFi and mobile data✅ Synced Mi Fitness with Google Fit (still didn’t show in Strava)It’s honestly super frustrating since cycling is my main cardio and I was expecting this flagship watch to handle that no problem. If anyone else has experienced this especially Watch S4 users I’d love to know if you’ve found any workarounds or if this is just a firmware bug we need to wait on Xiaomi to fix.Also tagging Xiaomi support here: please fix outdoor cycling sync with Strava — it’s a basic function users expect

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

Commute is the main activity tag I use especially since it comprises a huge proportion of my activities. I loved that I could filter these out when looking at my activities and would love to see this again since selecting all activity tags EXCEPT commute does not solve for this. Thanks!

Anyone else trying to join the Dev Summit livestream but not allowed? I’m using the gmail email they sent the invite to. Also, emailing developersummit@strava.com if there are issues like it says bounces back because the email doesn’t exist.

 Hi everyone,Can someone help me understand what to do in this situation?Strava’s AI recently started flagging fake rides, like delivery drivers on mopeds or people drafting behind cars — and that’s great. But unfortunately, the AI also seems unable to distinguish real sprint efforts.Recently, about 20 of my activities were automatically flagged just because I hit speeds of 55–60+ km/h on certain segments. I’ve been training seriously for a long time. I ride a pure road bike, and I often use tailwinds and terrain to practice sprinting. For trained cyclists, reaching those speeds without any external assistance is very realistic — but apparently the AI doesn’t recognize that.What should I do?😺And the worst part is that it’s almost impossible to contact Strava support. You can technically submit a request, but it gets auto-closed immediately without resolving the issue.It seems like many users have started reporting problems with the AI.

Hello, Since 2 days i can't see my new activities, one uploaded from a Garmin forerunner 255 and one uploaded from a hammerhead karoo2.No one can see it, even me, in my profile too.When i try to upload directly with a gpx file it says it match with an existing activity with an url to this activity, so i click on it and i can modify it but when i quit the activity it still not appear.So i deleted it, uploaded with the gpx with no problem now, but still not appearing for anyone.Anyone i already had this problem ? How can i fix this ? 

I live in north Cyprus and use Strava a lot.  The map place names show all the oldGreek town names from 60 years ago .  I checked on osm and they show the correct place names Is there a reason Strava has decided to be political and not show what places are actually called 

Contact support

We just had a mountain bike race last night.  Apparently, a bunch of us had our rides auto-flagged because the system thought they were e-bike rides.  When I first looked at my ride in the mobile app, I saw a box at the top that asked me to clarify if it was an e-bike ride (ride had been flagged already).  At least it gave me an option to select “ride” at that point and it was all good for me.  For a number of others (see the links below), they did not get the notification as far as they were aware, but their rides were auto-flagged.  This was just a normal MTB race on our local trails.  We are not pro-level riders, so the efforts shouldn’t appear that extraordinary.  Heck, I don’t even think we were taking any KOMs/QOMs with the efforts, so it wasn’t even a comparison to existing times on segments.  It appears the new auto-flagging system is too sensitive if it is catching that many people in a single event that are all clearly legitimate, even with heart rate data to support it.Here