Ask & Troubleshoot

Videos get blurry in Strava. Looks fine before upload to Strava, and looks fine if uploaded and watched at Google Photos. 1080 60fps or 30 fps. Have not tested 3k yet. Any solution to this? 

I used my Garmin Edge MTB in Downhill mode for the first time as I was using an uplift serviceIt is supposed to operate like Apline Ski - where it just disregards the Uplift sections.This is fine in Garmin Connect - but when it moved over to Strava it has been flagged and I cannot view any segment data.It is including all the uplift as recorded activity.Anyone else had this issue? Limited info on the web and Garmin support have said ask Strava… who haven’t responded... 

I started using Strava for recording rides and leaderboard features, but I’ve stayed for the route planner, frequently telling people how great it is compared to RidewithGPS and Komoot, largely for the heat map but also just for the general flexibility and resilience: base map doesn’t recognise a trail or track? No worries, just switch to manual.However in recent months it has just gotten worse and worse, to the point where I’m now plotting in RidewithGPS and only still using Strava because I’m too lazy to synch RidewithGPS with my Garmin.Issue 1: I have to use manual mode more and more, on large sections of trail which e.g. RidewithGPS will snap to. These are typically very minor singletracks but in my experience these are some of the best trails and a total pain to plot manually.Issue 2: I’m now having to use manual mode even on some roads and tracks which Strava used to snap to! So either the base mapping has changed (someone has changed ‘all vehicle track’ to ‘footpath’ or somethin

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

Hi, A recent activity, ride, is not appearing as usual on club leader boards. I’m a long term user & have not had this issue previously. I have tried changing the activity type then changing back with no success. Any advice welcome.Thanks

When I log in the dashboard, activity feed is just completely blank. I've tried clearing cache, cookies, logging out and in and even tried another browser and it's the same, the page just doesn't load (see screenshot). It's been like this for a week now and is becoming quite frustrating, i basically can't use Strava now I’ve then been to try to submit a support request, and the support request system is also not working properly for me, so now I have no idea what to do or who to contact (does anybody from Strava monitor these posts?)

When I go to share my activity it doesn't give me the option to share a transparent clip of my stats, it only shows a link URL. I've tried removing my privacy restrictions, reinstalling etc but not joy. Any advice?

HeloSince today I can't give kudo's anymore. A few hours ago I still could but now no more. Can anybody tell me why ?ThxBart

hi. previously, my strava account link with Zepp account and watch. Now, im trying to link my new coros watch with strava account, following the step provided by coros via link. But not working. how to sync my new coros watch? 

So annoying having to input Tai Chia as Yoga when it is much more cardio intensive (at least it is when I do it!

Hello, when I upload my swimming activity from Polar Flow to Strava I always encounter the following issue. The swimming distance on Strava is consistently one meter shorter and Strava always includes the rest time in the total activity time. This results in inaccurate time and distance data. Is there a solution to this?

My watch has my run in the fitness/health apps. It usually auto-updates to strava. My only thought is that I updated my phone to ios 26 last night before my run and updated my watch to IOS 26 AFTER my run.Is there a way to force the upload? I have tried to log out of strava and back in, confirm that the settings are all correct, and check every other run and walk is entered. My early morning run worked yesterday but not today.I need the run, specificially the mapped route, to be in strava as my strava pushes to city strides. Auto-entering does not seem to add my route, just my time and distance and effort and I would really like the route to be in the app as well.I finished a lot of short, irritating roads off today and I'm going to be annoyed if I have to do this again tomorrow.

I am trying to post activities to my Instagram story and the app is not showing up in the list I can share to? Any idea on how to get it so the instagram app shows up on the share list? I have submitted a ticket to Strava support and there has been no answer. 

Hi all, I have been able to sync activities from HUAWEI health to Strava for over a year now but in the last month and a half it has stopped uploading new activities to Strava. Does anyone else have this issue? I have done everything suggested on the websites etc I have uninstalled and reinstalled, made sure all the sync settings are correct and ensured Strava is linked but still not working 

My workouts on my 2025 Nordic Track iFIT treadmill always sync to my iFIT app and my Apple Fitness app, but half the time they will not upload to Strava. I have restarted both apps. I have deleted both apps and redownloaded both apps. Both apps are updated to the most recent version. I have un-synced the apps and reconnected them to my profiles and again allowed for sharing. It is beyond frustrating how many bugs and lack of fixes there are. The “help” from Strava says to Manually save each workout file in iFIT online, have it email you a file. Next download the file, unzip the file so it’s the proper format. Finally, open Strava online (not in app) and find where you can manually upload the file, find the file you unzipped and upload. Unfortunately, you get all this way and see that it only provides basic stats. This is not a solution in my opinion. I am a Strava Subscriber, not using free Strava. I am an iFIT Member, not using free version.  Please fix this Strava! 

Hi all,This is not the usual issue of iFit not syncing at all with Strava, as mine syncs most of the time.I am set up so that every time I complete a ride on my NordicTrack studio bike, iFit shares the workout with Strava, but every now and then I will do a ride and it will not sync, no matter what I try.This afternoon I completed two workouts and even though they are both showing on the. iFit calendar, only the first has migrated across to Strava. It will be working fine for another week or so, then will happen again.It happened a few times last year which I wasn’t too fussed about, but I use Strava as my main workout diary and decided to exercise every day in January. Everything migrated across without issue until January 12th, where Strava thinks I had a rest day, whereas today is actually day 18 of exercise.I know it’s not the end of the world, but rather frustrating all the same and I’m hoping if it’s a known issue, there might be an easy fix, outside of rebooting and reinstalling

Hello! I wanted to see if there was a way to either filter or check if routes are dog friendly or not. I use the Fi/Strava set up and live in Colorado - some trails/routes are not dog friendly. Right now I end up having to look at other apps to double check but I wanted to make sure I was not missing something on my Strava App. Thanks!!  

   All, is this some kind of bug? Heart rate font colour is in black (same as background) and not visible since last update. Visible when in auto pause and the background colour changes in yellow 🙄.

Hi Strava developer team, First of all, thank you for reviewing our form.However, there seems to be a misunderstanding; I submitted the form requesting 3,000 users instead of the current 999 (as we previously had 999).We are about to launch our mobile platform, and traffic is expected to increase 2-3 times next month (currently, 999 users pose a significant risk). Please reconsider and review this.Best regards,

I’m wondering why my follower and following lists are no longer in alphabetical order?

Hey all,I have been trying to get this figured out and I am stumped.  My emergency contact accidentally responded "off" to the automated Strava Beacon text and now they are no longer receiving my strava beacons when I head out for a run.  Anyone else dealt with this?  Do you have any ideas on how to reenable the strava beacon texts? I use a garmin and have had no previous issues.Thanks!

 Receiving vague error message “Something went wrong. Please try again.” 

BesteMijn hartslag is niet zichtbaar bij mijn activiteiten ook al is mijn strava gelinkt met mijn Garmin horloge. Ik heb ook gecheckt of het niet-zichtbaar is gezet, maar dat is niet het geval. Ik heb mijn hartslagen nodig voor mijn toekomstige trainingen.Alvast bedankt

New activity type tags like Recovery, and With Pet etc are not showing in my strava app and also on desktop website version. How to get that tag options? I tried reinstalling app also and it has latest version too.

When editing an activity from the listing (https://www.strava.com/athlete/training), ticking the checkbox “Commute” does not work.Furthermore, this works from the android app, but taking the same activity from the web and saving it again removes the tag