Ask & Troubleshoot

Hi everyone,I’m experiencing an issue with the Strava OAuth mobile authorization flow.I have a system that automatically updates each Strava activity’s description with a URL to my platform: https://pacerai.vn/.When users click this link inside the Strava activity description (in the mobile app), they are taken to my website. After that, they tap the “Login with Strava” button, which redirects to:https://www.strava.com/oauth/mobile/authorizeProblem:When users come from a Strava activity description → open my link → tap “Login with Strava”, the redirect to Strava’s OAuth page does not work.However, if users manually open Safari → type in https://pacerai.vn/ → tap “Login with Strava”,

After years of behaving correctly and without changing any device, Strava now seems to give up recording after, say, 60/90 minutes. At the end of the activity, it leaves a message: "Strava has recovered from a problem and has resumed recording". A straight-line is drawn on the map between where the problem presumably started and when the activity ended. Plenty of GPS satellites in view. Cycling, walking and hiking. No significant periods of me being stationary. Auto-pause disabled. Anyone else suffer from this?

I am using Strava on my Android phone to track my runs. It seems like the moving time is sometimes reduced when I save the activity. On the result screen before saving the activity everything seems to be correct, but after it is saved, the moving time is sometimes reduced a lot as well as the times per kilometer. The elapsed time however seems to be realistic.In the situations when I faced that behaviour, I had paused the activity during the run for a longer time. It seems like the moving time is reduced by the difference between moving time and elapsed time when the activity is stored. And the elapsed time is set to the real moving time.Unfortunately I don’t have screenshots from the activity before saving it right now, but I will try to produce some if this helps.Currently I can only provide screenshots from the data that is shown after I saved the activity. There I can see that the times per kilometer are completely unrealistic. At this run I was really slow

Hi!I have been uploading my rowing to Strava (Android) for a while now, and recently I noticed that when using the ‘Quick Edit’ feature to rename/make changes to these activities, the pace units for the activity - “/500m” for rowing - is changed to be “/km”. However, this is unhelpful as rowing consistently uses the “/500m” to measure splits. This issue isn’t present when using the standard Edit Activity button. Unfortunately, I haven’t been able to see if this issue is consistent across other devices/Strava versions, and I don’t know if it has existed since the introduction of the Quick Edit feature or not. Device Data:Strava V339.16 (12391138)Android Version BP22.250124.010 (Baklava)Pixel 6  

On android, every time I go to the home tab it asks me to accept the updated terms and services policy. I have accepted it dozens of times but it continues to pop up. Anyone have a fix?Thanks 

About September this year, my Garmin watch stopped syncing heart rate data to Strava, when it had worked fine previously. My app has been updated to latest version (Android version 438.9), Before you tell me to go to “Data Permissions” under “Settings”, it does not exist in my app, or on the website. You would probably tell me to go here How-Strava-Uses-Health-Data, which I’ve looked and does not help me.I lodged a ticket with support, they told me the same thing to go here, but data permissions does not exist… if I click the “Data Permissions” link on that page, it takes me where I want to be I guess: https://www.strava.com/settings/consentHowever, clicking on this literally does nothing, if I “

Pace per 500m exampleLap split has auto changed to heart rate. Workout analysis changes from pace per 500m for laps to heart rate some time post event being uploaded. The pace measurement time per 500m is really useful and is not replicated when converted to heart rate. It is really frustrating and I have no control over the change. it would be great to either be able to switch or at least set as a preference.  ThanksMarcus Below photo are of the same event, before and after.

I’ve noticed a change in how Strava calculates calories when switching between bikes. Earlier, when I changed my bike selection (e.g., from my Scott Aspect 970 to my Cannondale Optimo), the calorie count used to update based on the bike and its weight. However, now when I switch bikes, the calorie calculation remains the same, regardless of the bike chosen. Could you please clarify if there has been a change in how Strava factors bike weight or type into calorie estimates? I’d like to understand if there’s a way to make calorie calculations more accurate when using different bikes. Thank you for your help! —Abner John 

Hello! I have noticed that if I start an activity on the Strava app on my Pixel watch 2, it times out at 9 minutes Has anyone experienced this? And any ideas on how to fix it? 

Hello,I am using a galaxy ultra to do my run, and the data on strava never correspond to samsung health app, it always missing distance. How can i solve it? Thank you

hello All, I’m a starting runner and still try to build my conditions. the distances I run are rather on the short side (3-4 km).since this week I started with a kind of interval training. I was alternating 1km runs with 0.5 km walks. my sports watch is logging this as one activity (a running activity). once it is uploaded to strava, I can see it as one activity and immediately got a badge for “longest run”. Since I was not running the full distance, this feels a little bit unfair and ofcourse also not “motivating” to try afterwards to break my “personal longest distance”. so I can break down the activity in run and walk parts. but this leaves me with a lot of activities what let also explode my “activities / week”. (which is also not fair). Are there other possibilities I overlook? anybody any suggestion how he/she is logging interval training (run/walk)many thanks

 Hi everyone,I am working on the integration of our Decathlon Coach with Strava. We are uploading activities via FIT files.We are facing a persistent issue regarding how Strava calculates Moving Time versus Elapsed Time, leading to incorrect stats for our users.The Context: Our users record running activities using our app. Often, these are continuous runs with no pauses (the user never hits the pause button). Consequently, our FIT files contain the trackpoints and the total Elapsed Time, but no specific "Pause" or "Resume" events.The Problem: Upon upload, Strava ignores the duration recorded in the file and attempts to recalculate the Moving Time based on the GPS data. Because of GPS drift or slower sections, Strava’s algorithm interprets parts of the run as "resting time" and removes them.The Result:

This new map is way less informative about the elevation/terrain profile of an area than the previous one. This is bad for route making, segment finding, and ride analysis. Please share this so Strava will do something about it.

Iphone language danish. Written text in Strava app is danish. All good there - I am danish !The text in the Strava app for the artificial voice still seem to be in english. So english words pronounced by a danish speaking artificial voice. Example: "Nine" is a number in english text. When pronounced in english it sounds correct (najn), but "nine" pronounced with a danish speaking voice is "nee-ne". It is neither english nor danish and as such not understandable. So: When IOS is danish, the written text in Strava app is also danish. The artificial voice tries to speak danish, but is clearly served an english string of words to be pronounced with a fat danish accent. Not good !  

I noticed that after the update on November 26, the map display on the mobile app changed. The new map style looks quite cluttered, and the landmark labels appear very large, which makes the map harder to read.Could Strava please consider reverting to the previous map style or reducing the label size? The old version was much clearer and easier to use. 

Currently, I have 12 activities stuck on my Apple watch as unsynced that are not showing up on my Strava. Please help! I have closed the Strava app on both my apple watch and iPhone, restarted both my apple watch and iPhone, and made sure I have wifi and that they are connected to Bluetooth but no luck. I am not sure what else to do.  

I'm absolutely dissatisfied about the recent change from Mapbox (worked well!) to OpenMapTiles (absolutely worthless). Why Strava has changed this? Now, highway junctions are mentioned, as wel as highway ramps. Not a single sporter will be interested in highways. Them maps are showing much more irrelevant information now. It's a pity... is this meant to be?

I noticed that some (not all) user profile pictures from cloudfront.net (DetailedAthlete’s ‘profile’ and ‘profile_medium’ urls) now return an access denied error.Is this a bug or a new privacy feature (that renders the DetailedAthlete profile urls useless)?Many older profile urls from cloudfront.net still work fine...

I have unwanted followers, when i block and remove them from the follower page, they still appear, then when i tried removing again, when i tapped on their profile, it said there was a server error 

Since several weeks the activity feed is empty. I Use Google Chrome on Windows 10. Unnecessary cookies are blocked (obviously). The problem started with the latest bombardment of messages to try to sell me a paid membership. Then I only saw the advertisement, Nowadays I get an empty screen if I click on 'activity feed'. All other submenus work.Logging out and logging in again doesn't help.On my Anroid app the activity geed is shown but I prefer working with a PC.

Following this thread, it’s currently nearing 1000 upvotes, but it seems to be in a “not planned” status. Is this potentially going to be added, or does the status mean it’s been discarded?https://communityhub.strava.com/ideas/add%2Dactivity%2Dtype%2Dpadel%2D6570

Our week starts on Sunday, and my monthly running diary, every week starts on Monday and it's hard to understand how many days I'd ran every week and which week... is there a way to change it? In Garmin, as I remember, I can choose the starting day of the week..Thank you!

I sync the Decathlon-app-registrations and Strava. In the beginning, when I had a free Strava subscription the time registered was almost 100% correct. Now the Strava registered is always about 90 % of the real time (which is also registered in the Decathlon-app). I didn't change my running exercices..so no pauzes when I'm running.

I just ran a PR, and it shows the correct distance and time but has chosen not to recognize it as a best effort at all. I ran a half mile at 2:45 and my old pr was 2:49, but its not showing as a best effort or a PR.some1 help (dont judge my times btw im a freshman.  

When rowing on my Concept 2, I notice that the distance recorded in Strava is often less than the distance actually rowed. For example, yesterday I set the distance on my ErgData application to row a 2000m warm-up. When the Concept machine (and the ErgData application) indicate that the row is complete, and stop recording, I continue rowing a few seconds, in case there is a delay in the distance being recorded somewhere. When I then check the Concept machine, ErgData and Garmin, they all show the correct distance of 2000m. But, Strava shows 1999m. This discrepancy increases for longer distances rowed.What is the solution to get Strava to record the correct distance?Thanks.