Ask & Troubleshoot

My Stats on Strava are lame.  In the web browser view, Strava does not offer the option to show combined stats for all TYPES of activities. The only option Strava makes available are statistics each year by activity type, so Hike, Run, Swim or Bike individually.If a user wants correct statistics, we need to to manually input and calculate totals across all activity types that we are recording. There needs to be the ability for the user to combine types to get accurate readings by year and by all time.

Anyone know what has caused this issue?Splits on Strava are all over the place, while the summary in Strava is correct. This was on a treadmill with the Apple Watch directly synced to the treadmill. Strava added 1.1km in the splits compared to the Apple Watch splits which are correct.   

The past few times I’ve done a treadmill run synced to my Apple Watch, the splits show up completely different when imported to Strava. See my interval training from today: the Apple splits are correct, but Strava has them WAY slower. Is there a way to fix this? 

My workouts on my 2025 Nordic Track iFIT treadmill always sync to my iFIT app and my Apple Fitness app, but half the time they will not upload to Strava. I have restarted both apps. I have deleted both apps and redownloaded both apps. Both apps are updated to the most recent version. I have un-synced the apps and reconnected them to my profiles and again allowed for sharing. It is beyond frustrating how many bugs and lack of fixes there are. The “help” from Strava says to Manually save each workout file in iFIT online, have it email you a file. Next download the file, unzip the file so it’s the proper format. Finally, open Strava online (not in app) and find where you can manually upload the file, find the file you unzipped and upload. Unfortunately, you get all this way and see that it only provides basic stats. This is not a solution in my opinion. I am a Strava Subscriber, not using free Strava. I am an iFIT Member, not using free version.  Please fix this Strava! 

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

Strava is giving wrong information every time. It is Big Fraud and I am very surprised and disappointed that how the running groups believe in this Fraud App. mifit App is far better than Strava. Very bad App and I am using it because the groups are using this App only otherwise I can uninstall it. Nobody is responding and correcting it. I have posted in social media and Twitter also. Very Bad. 

When i do an activity on strava it does not sync on samsung health. It does from Samsung health to strava, but never the other way.Is there a fix for this? Or is this by design?

Strava currently supports Tennis and Squash, but one of the fastest-growing racket sports in the world is missing: Padel (paddle tennis). Right now, padel players must log their sessions as Tennis or Workout, which: distorts activity statistics makes training history inaccurate prevents padel-specific tracking breaks discovery of other padel players  Padel is not a niche sport anymore: it is exploding across Spain, Europe, and Latin America millions of players use wearables and Strava to track their activity professional leagues, clubs, and tournaments are growing rapidly  Spain alone has over 6 million padel players and more than 20,000 padel courts (source: International Padel Federation – https://www.padelfip.com). What should be addedAdd Padel as an official sport type with: time ca

Is it possible to disable everything goal related? It seems incessant lately. I signed up and pay for an app to record my activities. I couldn't care less about the screen wasting goal suggesting and constant artificial validation.

I have a Reflex Active 54. The time on the watch and the time on the app are identical and correct. However when I upload to Strava the distance shown and the map is correct but my moving time, and obviously pace is incorrect. I have tried it numerous times and on different runs but still the same issue. Have I missed something please assist

I just got approved for full access to the Strava API and I am excited to begin a pilot of the app I am working on.I’d love to connect with anyone else that has experience working with the API at scale. So far the test API integration is going well. Now to test it at scale. Just need to find a couple of shops to partner with for a pilot and roll from there. Stay tuned! :)

When i use my samsung galaxy watch 7 for riding i haven't been able to do manual laps is there any setting that can enable a button for manual laps ?

When I start the Android app, wait for the GPS to be found (Green status), presse the start button and then put the screen to sleep with the power button, the activité is well recorded.But if the GPS is not found or weak when I press de start button and then the power button, the activité is not recorded until I wake the screen, which is often when I finish the activity (happens mostly when I am commuting because of the topography).Its happens more since the latest update of the recording interface, a few weeks ago. 

This has just happened to me too many times. It’s a huge disappointment.It goes like this: I stand next to my car and start Strava, it seems fine. I put my phone back into my Camelback or jacket or whatever I’ll be transporting the phone with. As far as I’m concerned, Strava starting recording my activity. It was showing the timer and speed.I pull my pack/garment out of the car and put it on and begin my activity. Today it was a mountain bike ride. I am TRAINING. I want this data! I finish my workout and there is Strava with a little warning dialog saying “Weak GPS signal. Do you still want to record your activity?”DOH! I just finished!!! And I’ve got NOTHING.Pardon me, but this has happened several times in the past 2 weeks. I just renewed my subscription too, because I’m training for a race. Not helpful! And no way for me to know as I left the car that Strava had given up because my phone was in the car for less than a minute.I want a setting in

Hi guys,Hope you’re well. Love Strava, so thanks for the work you do.There’s a really annoying bug which I’ve been aware of for months now:On the profile (when using the web app), in the weekly mileage section with the header “Activities for 9 Jun 2025 - 15 Jun 2025,” where it shows the weekly mileage in a sort of bar chart, the bar chart doesn’t update if you run on Sunday. It only updates on the Monday. Annoys me (and I’m sure others), because it’s nice to end a week of training and be able to see that you’ve hit your weekly mileage target.Thanks,Chris

Hello,I'm experiencing an issue with the Athlete Intelligence feature in the Strava app. Every time I finish an activity, I receive an error message saying "Oops – something went wrong," and no summary is generated.I’ve already tried restarting the app and resetting it completely, but the problem persists. The feature used to work fine before, so I’m not sure what’s causing this.Could you please look into this or let me know if there’s a known fix?Thank you,  Paweł Ceranowicz

Hi, I have a problem that I don’t real

Hi, I have a problem that I don’t real

Hello Strava team and community,I’m currently developing an internal running event platform for my company and would really appreciate some guidance regarding Strava API limits and the partner process.1. Project overviewOur project focuses on organizing internal running challenges and races for a large corporation with approximately 40,000 employees. Expected participants per event: 10,000+ athletes Number of events: 5–10 running events per year, potentially more if our IT team can scale the solution Strava will be used to authenticate users and retrieve activity data (with user consent) for ranking, tracking, and reporting purposes This platform is non-commercial, used only within the corporation for employee wellness and engagement.2. Rate limits & athlete limitsBased on the current documentation, I under

Can we add an option to leave groups you no longer wish to belong to. 

Hi, the latest updates of the iOS app have some added automation which seems to try to be helpful, but, please, how can I disable that? 😬First - making a screenshot of activity details triggers a sharing screen (where you can save an image of the map or the activity photo with stats). I understand it might make sense in some use cases, but if I'm taking a screenshot of the splits, elevation graph or pretty much anything in the activity details, I really do not want the sharing screen to pop up and hide the details that I want to capture. Second - once opening a newly imported activity, a "quick edit" dialogue pops up immediately prompting to rename the activity etc. But it's too simplified and doesn't include all the options (such as: shoes), so I always just close it and open the actual Edit mode. The "quick edit" is just a distracting and frustrating step. If anything needs to be automated this way, then perhaps

Had a look at the new instant workouts but the intervals / tempo and other runs suggest a pace if ~ 2:30 per kilometer. My current best effort is 3:23/km. Why are these target paces so far away of what I could possibly achieve? I have over 900 running activities on Strava spread over 2 years+ of running. Should Strava not base the suggested paces on my previous experience. Happy to put a bit of effort in but what Is suggested is not realistic. Am I missing something?

Activities that use the 3D terrain map type aren’t displaying correctly on the web version of Strava? Logged out and back in, tried incognito mode, and a different browser, but no difference.

Hi All,I know you can crop a run however when I do Parkrun the route goes under a large highway bridge and the distance is too short, not too long. I can't figure out how to add the extra distance into the activity in my Strava app. I have the paid version and can edit in Garmin, just not in Strava. It seems odd to me if this is not possible. Am I missing something?

I use AWU3 as a running watch + Polar H10. I don't carry phone with me, I have LTEAll possible permissions has been added to Runna, all is enabled both phone and watchAll workouts syncs OK, but sometimes without a Heart Rate graph, only average valueDid any if you experience such issue?