Ask & Troubleshoot

Update July 10, 2025: We have now restored links posted on Strava across both mobile and web on Strava. If you added a link before March 3, 2025, it will now be visible again. More details on exactly where and which old links were restored on our Help Center article with additional information available in this post. Strava Community -Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is filtering links across multiple app surfaces. This was necessary to protect the community from harmful and violating content. We recognize that this has impacted many of you. We are also aware that non-links were inadvertently included in this filtering and we apologize for the disruption this has caused.Community safety is our highest priority, and we will take any action necessary to protect them. As this is an ongoing situati

I'm using Python to return the "explore segments" query and would like to know how the top-10 segments are chosen.For example, in the Developers Playground it says that the GET explore segments, "returns the top 10 segments matching a specified query". How is "top-10" defined? Is it using the most popular segments in the geography boundary to search or some other designation?How can I view all and not just the top-10 segments?Also am I able to search for a segment using the detail that gets returned in the query instead i.e., distance, avg. grade, elevation gain, etc.? The query is very limited when just being able to search based on "the latitude and longitude for two points describing a rectangular boundary" and the "activity type" especially when I'm searching for a run segment so the climbing category is not relevant.Thanks!

Hello, I shared this in another post, but since the owner of that (now marked as solved) thread believes this might be a different issue, I wanted to create a new topic. I use an Apple Watch Ultra and the native Apple Fitness app to record my runs. I sync the activities to the Strava iPhone app. I’m having issues with split paces for runs where there are pauses and resumes during the run. This also affected my PRs — now I have dozens of strange PR values (e.g., 3–4–5s/km!). There are lots of people (including two of my friends) having this issue for a very long time. It’s really strange that it still hasn’t been identified by Strava. If they looked at the strange PRs recorded with Apple Watch, they would definitely notice this. Here’s my typical running scenario where I encounter this problem consistently:• I start a run using the native Fitness app on my Apple Watch Ultra.• I run ~3 km.• I pause the activity on the watch.• I wait or walk for a few minutes.• Then I resume and run anoth

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

We are in the process of migrating our staging/test application to a new account and would like to increase its athlete capacity.Our production app was reviewed some time ago and is functioning as expected. Additionally, the previous staging/test applications were also reviewed and granted increased athlete capacity (999).According to the documentation, we're advised not to submit the review form for staging or test apps, which makes the process unclear—especially since the production app has already been reviewed.Could you please clarify how we can increase the athlete capacity for the new staging app under these circumstances?

Hi everyone, I recently upgraded from an Apple Watch Series 7 to a Series 11 and since then I’ve been having issues with how my workouts appear in Strava. When I record workouts in the Apple Workout app, they sync to Strava via Apple Health but the source always shows as “Apple Health” instead of “Apple Watch Series 11”In the Strava app on my iPhone, under Settings → Manage apps and devices, I constantly see the message “Accept permissions for Apple Watch” — even though I’ve already granted all permissions. What I’ve tried so far:Reinstalled Strava on both my iPhone and Apple Watch Restarted both devices Revoked and re-granted all Apple Health permissions (Workouts, Heart Rate, etc.) Checked Motion & Fitness permissions are enabled Reconnected Strava to Health multiple times Despite all this, the message still appears and Strava is not recognising my Series 11 correctly. Has anyone else experienced this with a newer Apple Watch model? If so, did you find a way to clear the permissi

Hi All..  I am in the early stages of creating an app to use the Strava API - I’ve got a development background so don’t see any technical issues from the API documentation.The App will NOT show a user any other user’s data apart from their own.  It will do some analysis on each activity detail (not AI or machine learning) and give some feedback - for example: “that ride/segment was particularly fast as there was hurricane speed winds behind you which gave you a PB”However, Strava’s API agreement states:No Strava Data shall remain in your cache longer than seven days. If your Developer Applications check for a resource (e.g., a segment) and that resource is no longer available from Strava, you shall remove it from your cache immediately regardless of how frequently you refresh your cache. Except for such limited caching, your Developer Applications are prohibited from storing any Strava Data or providing or displaying such data or any associated service to any third party other than th

Anyone else noticed this recent change on the webpage?I have just noticed that under 'Profile' and ‘My Stats’ activities are now being displayed  showing the activity total time rather than the moving time of the activity.I'm sure most people would much rather see their efforts recorded showing moving or effort time, rather than a total time that may include all manner of stops!Any advice on how to change back would be very welcome.Strava ‘support’ were no help BTW.

Hi. I’ve been a subscriber since 2020 and have over a hundred maps saved for my cycling. Recently what’s happening is that when I chose a saved map and press ‘Start’ the map expands to full screen and shows my location (with the blue dot) but the orange route line will not show. If I hide the zoomed-in ‘centred’ view and go back to the map the orange line shows but as soon as I go back to the ‘zoomed-in’ view it disappears again. I have tried deleting the app and re-installing but I’ve still got the same issue. So at the moment I can’t use any of my carefully planned routes - very frustrating.I’m using an iPhone 15 Pro and have the latest IOS 18.6 running (it wasn’t working on the previous IOS version either)Any ideas?

Bonjour,Je rencontre un souci concernant la distance sur un marathon, il me manque 50 mètres sur Strave et même en faisant la correction je ne parviens pas débloquer mon marathon… Savez-vous s'il y a une autre fonctionnalité pour résoudre ce problème? Je ne pense pas être le premier, malheureusement.Merci d'avance.

My map updated and now everything that isn’t a road or path is now the same green color, including water. This makes it so hard to orient yourself and find good routes when traveling. Additionally, the map is now so visually overwhelming and overstimulating. Along with this new update, when you click on satellite it just stays on this green color scheme. Is there any way to reverse this update?? Any way to change the map at all?? 

Hey, I'm asking about my payment. I see that my annual subscription for my Visa was canceled. This is €70, but I later confirmed that I'm still a student. This was approved, so a year is €35 with a 50% discount. Now I'm wondering if I'll get the remaining €35 back? Or how does this work exactly?

I’m encountering an issue with the paging parameter at the endpoint for listing club activities.I am currently running a sports challenge that uses Strava clubs to track participants' activities. To limit the activities, I retrieve all activities using the after parameter. Today, I had more than 200 activities. When I requested the activities using the page parameter set to 2, I always received the same result. It doesn’t matter if I send page=2, page=3, or another value—I always get the same data. Why?Thanks!

Yoga from Samsung Galaxy Watch 7 not updated in Strava!

I love the (relatively) new screen that pops up in the Strava app after a ride syncs from my Wahoo bike computer. I would love for that popup to also have a dropdown to allow me to choose which bike I rode.I know I can set a default bike (which I have), but I ride a few different bikes and it would be great for that screen to allow me to select one (or leave it alone if I rode my default bike). This way I don’t have to go in after the fact and edit the activity to choose the correct bike.

Over the past 3 weeks I've had 3 or 4 instances of the overall time of the run being incorrect. Distance measurement seems to be fine but, as seen in the screenshot below, the last two kms of this run made me appear like a world-class athlete (definitely not the case).I'm wondering whether this issue is to do with the strava recording or may be something to do with my phone's (Samsung S21) GPS being inaccurate. Some runs the result seems to be okay but these incorrect ones are annoying as they affect my data.Has anyone had a similar issue?  

Hi, how can I connect my honor band 9 to Strava? Everytime I try it ends with error 403 

I am trying to connect the SailingWatch app to my Strava account, but I keep receiving the following error:403: Exceeded connected athletes limit.Could you please clarify what this error means and advise me on how to resolve it so I can successfully link the app to Strava?Thank you in advance for your support.

The Quick Edit is a great feature that makes it easy to quickly edit a recent activity. But it would be even more useful if shoes/gear was part of it. Runners tend to use different shoes for different kind of runs. And tracking the shoe usage is already a great feature but it’s currently a bit annoying to have to do it in so many steps. 

Hey everyone,My ride got auto-flagged with the message: "Your GPS might have been acting up today..." I've already submitted a support request.Just to clarify, my activity data is totally normal — no speed drifting or GPS issues, and it's backed by full power and heart rate data.I also checked on the website, but I can't find the "refuse flag" button that some people mention. Has that option been removed, or is it just not available for my case?For those who've been in the same boat recently, how long did it take for support to review and fix your activity?Thanks a bunch!

Posting here rather than on the Strava Club post hoping Strava staff will see it. Checking out “New! Adventure at your fingertips – literally” email about the Mobile Route Builder and found a bit of weirdness while trying to set a test route in an area I had a problem with on another platform.  I’ve saved the route if anyone in the support team wants to check it out.  I’m in Mountain Bike Ride mode, I would like to be able to move a route off of singletrack and onto a parallel driveway ( the singletrack isn’t anything special and one end of it is garbage so it’s easier to just use the driveway ).  The problem is you can’t move the point to the driveway.  It keeps bouncing back to the singletrack.  If I try to draw the line by hand it errors with ‘Route could not update.  Try again later.’  Ideally it would follow the green highlight shown below.  The gps coordinates are  39.332827, -76.870197 if you want to see it for yourself.  Maybe I’m doing it wrong?   

When i record my outdoor rows, it displays speed and cadence but for some reason it's stopped displaying splits which is the most important but. My Garmin captures and displays this data, and it used to show on strava but doesn't now for some reason. My rowing friends still have it on their activities in strava so it's really odd! Any ideas? 

App show both miles and km measurements. One in parenthesis is something. If I bike XXkm, it could show on app as XXkm(XXmi).

I use a Fenix 6S and upload activities to Strava with an Android phone.When I save an outdoor row without making any edits it saves correctly showing the pace/500m BUT as soon as I make any changes for instance to the title of the activity it switches to show Time, Distance and Calories instead which is really frustrating as it’s useless information.  I think this is part of an earlier bug with QE where it was saving the row as ‘workout’.My friend uses an iPhone and does not have this problem  as the screen shot below shows.   Links to activities are below the screenshot. https://www.strava.com/activities/15855718821   Incorrect data displayedhttps://www.strava.com/activities/15857967657   Correct data (iPhone)

Recently, I’ve been posting manual yoga activities through the app, and for some reason the time keeps being changed ahead. For example, if I select that it happened at 8pm, once I post it, the posts shows as 1am. Any tips on how to fix this? I’ve messed with settings on the app and in the website, and I can’t find anything related to how to change timezone.Thank you!