Ask & Troubleshoot

I know it is a small thing but it is one of those things that is quite annoying about Strava. You know that situation when you finish a run and notice that it is very close to a round number of miles, than you run a bit further to make it e. g. 5 miles. Then it uploads to Strava and shows as 4.99 miles in some parts of the app and 4.9 miles in other parts of the app (e. g. the training calendar). Can Strava stop doing that? 

I have a problem connecting my Samsung watch to Strava, even though I followed the instructions, they don't want to appear on Strava and it keeps saying " There was an error connecting your device. " but my account is connected on the watch. Any help here?

Hi All and Strava I know there used to be an association between Strava and parkrun. But regardless of the reason for that ending parkrun is a great force for good and encourages people to exercise. My feature request is to have a runtype category of 'parkrun' much like there is one for 'race'  

Question: is there a limit to the kudos that you can give? Per hour, per day, etc?  I was scrolling my feed and was giving kudos and at some point I wasn't able to. 

Since about a year, when navigating to the Maps section of the app (on Android), the default view is with “Routes” selected. I only used the Maps to check my saved routes, so every single time I have to disable the list of routes proposed (which are terrible suggestions in my opinion, by the way) which becomes very annoying when trying to follow a route, since the app constantly also reset the view after a few minutes, so that I need to open the saved route again. Can the app at least remember the choice of “Map only” view for the next time I open the Maps tab?Also, when loading a saved route, the default view is 3D, so every time I have to change it back to 2D (after having to wait for the camera to do its movements) since the 3D maps are completely unreadable. Can the app also remember this preference? Or better, can there be an option to completely disable the 3D map view everywhere in the app? That would be fantastic. 

I get it that some people may find this feature useful. But I am on week 488 of the streak and trust me I am not going to skip a week in a foreseeable future, therefore for me this feature is absolutely useless - it only adds clutter and makes it more difficult to access other features that I use very often, for example the Training Log. The Training Log in particular is being pushed further and further down in the UI with every new shiny feature that Strava adds to the app. How many people do actually find the Streak feature useful? Have you done any research? Since there are a lot of features in the "You" tab, how about giving users a bit of control on reordering these features or hiding them? Also, that would give Strava a feedback on which features users do actually prioritize.

After a few years of having a paid subscription, I have reverted to the free option - main reason is that I am getting old and no longer able make use of the additional features of paid model. On returning to the free model, it seems to have lost so much that was there a few years ago. 1) I cannot load up past similar runs so I now have to create my own spreadsheet. 2) I look at the group for my running club and can only  see the top three for each category. I am certain I used to be able to see all 80 to 100 runners in the group. There is no point in just looking at the elite athletes and not being able to see your peers.Also, Strava now seems extremely slow to load but I don’t think this is down to switching to free model as I am sure it was becoming slow with the subscription model (and I am comparing it to other apps on the same computer, same broadband).I am seriously considering abandoning Strava and finding an alternative.

My feed is limited. It runs out. I do not see everyone’s runs, when selecting LATEST ACTIVITIES, and PERSONALISED is no better

I’m a club admin and I was excited when I saw this feature pop up on my phone - Score!  This will be useful!  And then I was disappointed.  The feature says “Get a snapshot of who attended, and use that info to grow your Club.”, but this is very misleading.  Here’s why:It uses as +/- 15 minute window from the event start time to find riders who joined.  That’s a HUGE mistake.  We often have 40+ people show up for rides and always allow 5-minutes grace period before starting, THEN we gather everyone together to provide ride information, THEN we organize into pace groups, etc.  Sometimes we manage this within 15-minutes of the official ride start time (really gathering time).  Sometimes we don’t.  The time window needs to be longer.  Alternatively, you need to let club administrators set the time window.  Or you need us to have a separate publicly listed start time (i.e., what is shown on the event RSVP) and an anticipated start time (e.g., 10 minutes later) that Club Admins can set behi

I wanted to set up a challenge of number of days active but I can’t see the option, is there one? Or am I just missing it?Thanks! 

I have links to my notable Strava activities in my bio. These links are clickable from the web version but are no longer clickable from my Android app? Is this a bug or are links on Android now disabled? www.strava.com/athletes/28694569

I think there is an error in your “Athlete Intelligence” script.Today I walked with an elevation of 154m and AI says that that is nearly the double of my typical 30-day elevation gain of 39m. As far as I remember the double of 39 is 78. So that’s not even close 😉   

When I use my camera during recording my activity (cycling, walking), the app stops recording. Giving the message Strava stopped, continue or leave app.When I choose continue, the recording starts again. When I miss this message a part of the route is not recorded. I use a Samsung A23 phone.The app is updated to the latest version.Does someone know a solution to this problem?

Has this happened to anyone else? I logged an activity and checked my fitness score and the entire plot is 10 points lower than it was yesterday.  I even checked a screenshot I had from the beginning of the year and the entire plot for the past 2 years is 10 points lower? cheersbart 

Please can you roll back the new route planning as it is so rubbish. I want the old one back. It incorrectly categorises roads as off road. Really unhelpful as routes which are totally road come out as 63% unspecified. Using the old version it knew they were road. Please don't launch new versions until they work! Roll it back until it's actually better!!!!!

Hi everyone,Earlier today, I did a normal run. I used the Strava app on Apple Watch. As usual, after arriving home, I went to the Unsynced section in the strava app on the Watch, selected the activity and, by accident, insead of pressing Sync, I pressed Delete. Does anyone know if there is a way of restoring the run?Thanks,Nicolai

I have an active group challenge in which we are attempting a cumulative distance of 2,000 by any activity type. however the challenge doesn’t show cumulative distance? where is this shown or do I have to add the individual totals up myself? And if not, why not? Surely that’s the whole point!

Hi everyone. Is there any hack how to retire an added component to specific date at my bike in the Strava application. Here is the situation, I changed a chain 14 days ago, but I forget to retire the previous one on the day of change. When I want retire the old one, it counts all the kilometers it did not do. thank you

Since the latest visual update I miss the dots on completed track , which usually marked the completed km s and helped to estimate distance of upcoming destinations. 

I’ve just bought a Subscription via the App on my Apple. It runs for a year. All my family have just started running so I want to upgrade to a Family Plan so we can enjoy the journey together. But, having read you can’t upgrade, I need to cancel my new account and wait a year for it to expire, then sign up to a Family Account? Seems daft… Can I cancel, then use my same account details to sign up a new Family Plan, without loosing my runs so far?

I invite you to look at the Meije on the Strava map.France, North of the Massif des Ecrins, SE of Grenoble.This mountain is funny, especially in 3D 😂 (bugged, main summit is turned down and makes a 1000 meters hole instead… digging to 2800m instead of the 4000m it should have)

I have a Garmin heart monitor that goes around my chest, and when it's connected to my Garmin bike computer I can see my heart rate. After I finished my ride I saw the heart rate data on Garmin Connect. But when it was transferred over to Strava the heart rate data wasn't there. Does anybody know how I can fix this so I can have the heart rate data on Strava as well? 

Olá, preciso de ajuda. Sou assinante pagante e desde o dia 12/09/2025 estou enfrentando um problema. Realizei uma corrida de 5 km com tempo de 28:47 (tempo de movimento) que deveria ser registrada como meu novo RP1. Porém, o Strava não atualizou corretamente e continua mostrando apenas recordes anteriores. Já abri múltiplos tickets de suporte, mas todos foram fechados automaticamente sem solução. Estou anexando prints que comprovam o erro. Solicito, por favor, que este caso seja revisado manualmente.(Hello, I need help. I am a paying subscriber and since September 12, 2025 I have been facing an issue. I completed a 5 km run with a moving time of 28:47 which should have been recorded as my new PR1. However, Strava did not update it correctly and still only shows older records. I have already opened multiple support tickets, but all were automatically closed without a solution. I am attaching screenshots that prove the error. I kindly request that this case be manually reviewed.) 

One app I developed has been approved and is currently live. I now wish to develop another app. In doing so, would it be possible to request an additional client ID? This is because the callback domain is different. https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8Upon reviewing the application form at the above URL, I noticed the “Additional Apps” section mentions “staging, development, etc.” Does this mean a single Strava account can hold multiple client IDs? If so, please advise how to request the addition of a client ID.

I use Fenix 6S to record my outdoor rowing. Sometimes it shows up in training log as a row but most times just as 'workout'.  I can't figure out why it does this as I follow exact same steps each time.Screenshot example shows 28Jul 17k row in Blue but 29Jul is also a row but showing small grey dot and no distance.  This happens most of the time and there are plenty more examples.  (11, 12 and 13 Jul are all rows). This makes the training log useless for me.