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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
Silentvoyager
Superuser
SilentvoyagerSuperuser
posted in Strava Features Chat
Can no longer see segments along a created route

Often when planning a weekend long run, I'd start by planning a route, then star a few segments along the route. But now it does not longer seems to be a way to see what segments exist along the route. On the route planning map, I can turn the segments layer on, but that would show all segments in the vicinity, and with the route displayed, it is almost impossible to see segments that are overlayed with the route. There is no list of segments either. I am sorry to tell you, but this "optimization" of the UX has made it much harder to use.Also, there is a problem with the implementation - it is impossible to select a segment to see its details if its start aligns with a POI or a waypoint. Also, it seems that a lot of segments are simply missing.

20
Silentvoyager
Superuser
1 month ago
K
KarlSHub Rookie
asked in Strava Features Chat
Unwanted pictures in my Strava feed

Suddenly I'm getting lots of pictures in my feed from people I do not follow. Seems to be coming from clubs I am a member of. Almost exclusively pictures of bikes. Some days so many that it feels like real spam. Is there a way to filter these out or is quitting the clubs my only options?

1261
K
1 month ago
B
baumgraiHub Starter
posted in Strava Features Chat
Creating routes

Sorry, Strava team, what have you done on creating routes? What worked perfectly before now doesn't! Shifting proposed way between two route points to another route does not work correctly anymore. Sometimes it's possible, sometimes not. And 'Undo' also does not do what one expect. Please keep it simple as it was before! Thanks very much in advance, Rainer.

11
B
1 month ago
A
AdryanxHub Rookie
asked in Strava Features Chat
Segment Privacy

Many cyclist friends are abandoning Strava because of the segments. They would like to be able to make the times on the segments private but still leave the activity visible. Introducing a function that makes the times on the segments private would solve the problem.

157
A
1 month ago
PJC72
PJC72Hub Rookie
asked in Strava Features Chat
Golf Activity Update Request

Golf Activity Update Request: add an option button for “walking” or “golf cart”. Obvious reasons, walking would track steps, mileage, correct pace, etc. and golf cart would just track duration. Maybe this would be an easy fix for incorrect pace. (see below), would this be considered a bug or incorrect data tracking? 

21
PJC72
1 month ago
S
SpiderpiggieHub Starter
asked in Strava Features Chat
Ticket response

I submitted a ticket over 3 weeks ago and still haven’t had a response

13
S
1 month ago
M
mattmillerbkpdlHub Starter
asked in Strava Features Chat
Plan Your Weekend Ride feature

I’ve started seeing the ‘Plan your weekend ride’ carousel at the top of my feed. Does anyone know how to switch this off? It’s showing me rides that are miles away from my location. 

22
M
1 month ago
V
ViczzHub Rookie
asked in Strava Features Chat
No best effort data showing on run

I’ve done 2 runs tonight and on my second one I cannot see any best effort data at all and it’s isn’t showing on app or website. It was a 3.25km run so presumably long enough to get at least some data. I can see the best effort data for everyone else who i ran with and it is showing for my first run of the night but not the second.segment info and pace info all showing fine, just nothing on best efforts… very strange! Help.    

34
V
1 month ago
D
Dobby1990Hub Rookie
posted in Strava Features Chat
Flagging - a review

I've been flagging a lot of activities lately, and finding the entire process very difficult due to only being allowed to flag 10 activities under a 24 hour period (starting from when the last flag was raised). This is the most problematic on Walking segments, with users either accidentally logging activities that should be runs/bike, forgetting to turn off when they get in the car, or worse just doing it deliberately, but the volume of people doing it is very high - over COVID this became very problematic as most of the data I see of people abusing leader boards stems from 2020-2021.Can we review this process as the segment leaderboards are frequently abused and the limit to the flag feature does not allow easy community validation, which Strava insists is the only way to manage these Segment Leaderboards. Some suggestions below1. Flag Limit- Increase the number of flags available- Alternatively, stagger the number of flags permissible relative to previous flagging results. e.g.

1014
D
1 month ago
S
Steve33Hub Rookie
asked in Strava Features Chat
Live Segments

Is there any way to limit the live segments notifications to just the starred segments and not the popular ones? As I ride it's just a constant stream of live segment notices that I don't have any interest in, yet to clear the screen means taking a hand off of the handlebars which isn't always practical.

66
S
1 month ago
W
Williamvz01Hub Rookie
asked in Strava Features Chat
Followers dissappear

Migrated Content

52
W
1 month ago
K
Kowalewski_PiotHub Rookie
asked in Strava Features Chat
Export Est Power

Strava guesses power - "Est Power". Is there a way to export these predictions to a fit or gpx file or some other?

03
K
1 month ago
G
greencommuterHub Rookie
asked in Developers & API
Full map and summary map - hidden points

Heya,We are an app that rewards people to record their commutes with Strava. In our app we ask the user where are they going to, and then check if they made it there.Often people then hide their activity start and end points, and are app cannot determine if they really finished their commute where they told usIs there a way to get the activity polyline without the hidden start and end points?thanks 

10
G
1 month ago
B
beivaniHub Starter
asked in Strava Features Chat
KOM and top 10 cups

There is a lot of fake KOM and cups these days where athletes forget the bike computer in the car or use an E-bike. these records could be easily detected. I suggest Strava to be more tough on these records by implementing some double checks like heart rate vs. power if someone wants to be in top 10 for a segment the results should be accepted only if there is more metrics than speed available, a power result or heart rate to validate. also it should be easier to reposrt a fake achievement

92
B
1 month ago
K
karthiknayak205Hub Starter
asked in Developers & API
PR NOT UPDATED

FINISH TIME IS 1:49 MIN BUT THE PR FOR 50K 1:51 MIN PLEASE SOLVE THE ISSUE

121
K
1 month ago
JAEschbach
JAEschbachHub Rookie
asked in Strava Features Chat
Cycling Pull data from Group Rides

Be a great feature to create Pull data from Group rides.  Could use Fly By data to determine who from the group is on the lead and therefore Pulling, and capture the data for when they are on the front (Power, Speed, HR, etc) and create a summary listing each Pull as well as a total/average for all Pulls.

32
JAEschbach
1 month ago
D
dochesHub Rookie
asked in Strava Features Chat
How do I remove United Kingdom from my profile location?

I wish to have my profile location set as Edinburgh, Scotland, however regardless of what I do in edit profile (app or website) United Kingdom is always added to the end of my location. Any suggestions on how I resolve?

132
D
1 month ago
Z
znerkenHub Rookie
asked in Strava Features Chat
Bug Report : Strava does not import cadence from iOS

There are tons of data available when using a watch os device that is saved in iOS. One of them is cadence, which is a datapoint all runners want. 

471
Z
1 month ago
AltadenaCheetah
AltadenaCheetahHub Starter
asked in Strava Features Chat
Power curve issue with 'Last 6 Weeks'

I looked at my power curve comparing 'All of 2022' to 'Last 6 weeks' and discovered that a ride that I did 10 days ago shows up in 'All of 2022' curve, but not in the 'Last 6 Weeks' curve. Is this a bug or is there some logical explanation for it?

1633
AltadenaCheetah
1 month ago
B
breikoHub Rookie
asked in Developers & API
Activity power distribution_buckets don't match athlete's zones

I'm trying to analyse how much time an athlete spends in a specific power zone based on athlete's zone.When pulling an activity with "getZonesByActivityId" the distribution_buckets values do not match the athlete zones, they are just fixed buckets 0-50, 50-100, 100-150, 150-200 ...The zones for heartrate data are correctly matching the athlete's zone but the power data is not.Any idea why this is happening? 

36
B
1 month ago
paleloser
paleloserHub Climber
asked in Developers & API
Following athletes activities

According to the API docs, an app can only fetch information about the logged in athlete. It'd would be nice if there could be a way of reading the following athletes' activities. The same way, having a proper getClubActivitiesById would be helpful too (right now this method returns incomplete information, which can't be used to identify neither athletes or single activities, as there are no identifiers).Right now, one can get this information both through Strava's mobile app, and web app, either through the user feed, or just going to the followed athletes one by one and looking at their latest activities. It would be nice if this could be replicated through the API (something like getAthleteActivitiesById, or returning SummaryActivity through getClubActivitiesById, instead of ClubActivity).These features would be really helpful for apps that aren't athlete-focused, but club-focused. For example, given an app for clubs, which is built on top of Strava and managed by a club m

33
paleloser
1 month ago
L
livall_devHub Starter
asked in Developers & API
How should I increase the limit？

Hello, our app is using your API. Recently, some users have encountered an error 403 issue where they are unable to upload their exercise data to your platform. I went to your website: https://www.strava.com/settings/api Found no option to increase the limit. Should I increase the limit to solve this problem? How should I increase the limit? My current limit is 999

21
L
1 month ago
P
Pv26_2Hub Starter
asked in Strava Features Chat
Strava region

I recently move from UK to the US how do I change the country to USA? 

261
P
1 month ago
J
jacky1019Hub Rookie
asked in Strava Features Chat
Latest activity pop-up not showing on iOS

Hi, I recently learnt from my wife that Strava shows the following pop-up which allows her to quickly edit her latest activity, which is a feature I've been longing for for ages, as I've multiple bikes that I need to update my every single activity to ensure I chose the right one.However, this pop-up is not showing for me. We're both using iOS, though she's using iOS17 while I'm using iOS18. I don't think that matters though. I can't seem to find any setting in Strava for this though, nor find any feature announcement from Strava on this. Can anyone shed any light on this? Thanks in advance! 

186
J
1 month ago
W
whanHub Starter
asked in Strava Features Chat
Error when viewing segments on maps

I would like to report an error when browsing segments on maps (https://www.strava.com/maps/segments PC web version) when a person is blocked. When we select segments on the map and then the KOM belongs to a blocked person, it is not possible to enter such a segment. The browser throws an error or displays a white page (each Chrome, Firefox, Edge). Please fix the error, I don't need to watch the blocked person, but I would like to view the segments 🙂

01
W
1 month ago

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