Ask & Troubleshoot

I have a main account and an account I don’t use. There are roughly three recent workouts I’d like to move to my main account, before deleting my other account. Is this possible?

Why are some of my weight training activities coded as a “Workout” in my Training Log? I save them all as strength training in my watch. It would be nice to have all weight training activities listed as weight training activities in my Training Log.  

Hello, I'm considering a Strava subscription, but I would like to ask if there is a need to include Czech in the application? Thank you for your answer.

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.I hope you will consider my complaint because otherwise I wouldn't have written it here.Thank you for your understanding.

Is it possible to connect the bike to work mobile app to Strava? The idea would be, that participants to the bike to work Challenge in May and June could transfer their Strava data to the bike to work mobile app to avoid having to enter routes manually on the bike to work mobile app. This would involve only rides marked as ‘commute’. If so, how should the developers of the bike to work mobile app proceed?

Hi Strava, my activity yesterday was recorded incorrectly. It's showing the wrong distance, incorrect paces, and obviously incorrect PRs. I ran 9k but it says I ran 39k!! at a pace faster than the best in the world 🤦🏽‍♀️. This is messing up all my training data. Is there a way to fix this?" I've been using Strava for years, and recently I've been using the app for my runs because my watch isn't working properly. For the last few days, I've noticed that the distances in the app are always shorter than what I actually run. It seems very strange that it's giving me these numbers, especially since my profile shows my current pace is around 7 😅. Look the map, thats a small park 😁 . I'm really embarrassed that they think I was in a car.

Since the latest app update the ‘create route’ section is unusable for me. I select the start point near my house and select the the next point about 100yds away and the map automatically moves my start point somewhere else that isn’t a public road and creates a route that isn’t correct. This happens all the time now and wasn’t an issue before. Is anyone else having this problem? [screenshots provided]

The majority of my create activity API requests succeed, except for one user who continues to see empty body responses. API: POST /api/v3/activitiesRequest body:{external_id: 'blurwsuuid:398B5EDB-A11F-41D9-86A7-D67AF5973642',type: 'Run',trainer: 1,workout_type: 3,name: 'App Name: Afternoon Treadmill Run',description: 'Full Potential Unlock — 30 min https://www.appwebsite.com',start_date: '2024-09-04T18:03:25.945Z',elapsed_time: 1868.2,distance: 3865.9493681170975,calories: 248.20267505699672,has_heartrate: true,average_heartrate: 148.09549154564937,max_heartrate: 173}Expected response body:{id: ...}Actual response body:(none)

My videos recorded on the phone show up in a very good quality. Meanwhile, those from the Hero Black 13 Camera have traces of high compression, they are really bad. Do you have any way to improve this?

I have read all the manuals. I have tried everything, however my edge 1040 does not show automatically strava live segments I have starred on when I approach to them. GPS issue? I don´t think so. Live segments does not run when I am on a course? It is not the problem. I don’t follow courses. I have done all is indicated on strava web and garmin connect web, but no solution yet. Any help? 

The newest route creation change seems backwards. The draw and route tool often appears in a different location than my finger on the screen, and I still can't toggle to manual mode like on the PC tool.The worse change though, is when I'm mapping normally and there's a tagged location, like a restaurant or landmark, I can't just click and keep routing. The tool opens the fly away tab to tell me about the location and I have to click add to route, and hope it's on the path I wanted to travel. If I click on a part of my route that I've already been, I have to choose add point or end here each time. The tool is more cumbersome to use than in the past, and I make routes 4-5 times a week. Is there an easier way? Any chance for an update on the routes again?

I regularly use the create a route function to plan my runs however with this new update (28th august 2025) it does not work properly, when ever i click and drag a line as part of my route where it would be previously very clever and fill in the exact line i had drawn, this new one fails everytime, adding random routes nowhere near where i dragged my finger originally.Thought id better feed this back as would like it to be back as it was ASAP.

I have had a ride unduely flagged almost a week ago and despite my ticket contesting it, nothing is happening. Is there an explanation for this ? My ride includes my best performances on a high trafic segment for which I am now the KOM. I was very happy to manage to beat it three times that day until Strava (or a salty user) flagged it. Mistaking it for a motor vehicle is one thing I can somewhat understand but not leaving users, paying customers and platform contributors without answers.If this is an automatic flag, customer support should treat it in priority, especially for premium users keeping the platform alive.

Hi ThereMy Strava feed does not show who I run with anymore (it always used to).  I have checked and re checked all my privacy settings and contacted Strava numerous times.  Anyone else had this issue?

Will it ever be possible to connect Xiaomi watches to Strava?

All my Strava support request gets marked as solved right away. But I haven’t gotten any help. Why?

I'm a premium subscriber. It's weird to me that I can only see Total time, distance and current speed on the dashboard while recording. Is it possible to show other live metrics like Avg and max speeds, and heart rate and stuff? 

Hi.But of a noob so bear with me.I’ve had a Runna Premium plan for a moth or following a training plan and have just linked it to my Strava account. Is there anyway I can have Strava import some of these older runs - I want the kudos!

I have a G62 FitCloud pro how can I sync it to strava 

Is anyone else getting emails that are written in grey on a black background from Strava? 

こちらがご依頼の英文です：   I am a regular user of Strava for iOS. My main purpose is “Walking,” and I measure walks almost every time. I understand that the default activity type is supposed to be the one used most recently, but for some reason, “Elliptical,” which I only did a few times a long time ago, always appears as the default. It is troublesome to have to reselect “Walking” every time, so I would like to know if there is a solution.

I know this is a frequently requested feature from many users. Not sure why Strava hasn't rolled this out as a option under Preferences |  ☑️ Show Elapsed Time in All ActivityI regularly post photos with workout stats on Facebook and the exhausting steps I take to getting the Elapsed Time stats onto the images: Edit Activity | change Type of Activity from None to Race | Save | share Photos to my Gmail and repeat. Once I'm done, return to Edit Activity | change Type of Activity from Race to None | Save.I prefer to show the total time it has taken me to complete my Trail Run, Ride or Swim. 

Did an indoor pool swim yesterday. Chose the Indoor Swim mode in the Strava app on my Apple Watch and swam ½ a mile. The watch showed the time passing, but never any distance. When the activity was uploaded to Strava, it only uploaded heart rate, no distance, no time. What did I do wrong?

Hi - my recently bought Samsung Galaxy Watch 8 has issues finding the GPS when I open it pre-run.I've tried resetting the watch completely, giving all permissions to the Strava app, rebooting, clearing the cache, force stop etc, but go through periods of 'error preparing exercise, please try again' on the GPS fix screen when trying to start a run.Sometimes it does work, then other times not despite locations not varying. Not sure if this is a hardware issue but checking to see if others have the same issue...

I appreciate that this has been reported numerous times over the past few years. The answer for the past 2 years has always been “We have passed this onto the relevant developers”. But looking at the “KNOWN ISSUES” there is nothing I can find when searching for “Google” or “Google Fit”.Issue 1I can confirm that the bug is still exactly as earlier reported. Activities do not sync with Google Fit until you edit them and then they do sync. Can you clarify whether there is still an open issue for this? Or whether there is a fix that I have missed?Issue 2 Associated With “Edit” WorkaroundI cant be 100% sure but I am rowing and it looks like Editing an activity changes the way it is displayed in the feed as the latest of my rowing activities (which I edited so it would sync) now appears with “Time”, “Distance” (in miles) and “Cal”, whereas the previous rowing activity (which I didn’t edit) was shown with “Distance” (in meters), “Pace” (in time per 500m) and Time (overall activity time). It s