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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2048 Topics
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evet3701Hub Starter
asked in Strava Features Chat
Garmin uploading to strava incorrectly

Hi, my run uploads correctly to the garmin app with time, distance, map. But then when it uploads to strava, the map is cut off and the distance is 0.0km. The time is correct but it has not shown any distance. Does anyone know if I can manually upload my run from garmin app to strava? Thanks!

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1 month ago
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jalberHub Rookie
asked in Developers & API
Bug: Create Activity API returns empty body

The majority of my create activity API requests succeed, except for one user who continues to see empty body responses. API: POST /api/v3/activitiesRequest body:{external_id: 'blurwsuuid:398B5EDB-A11F-41D9-86A7-D67AF5973642',type: 'Run',trainer: 1,workout_type: 3,name: 'App Name: Afternoon Treadmill Run',description: 'Full Potential Unlock — 30 min https://www.appwebsite.com',start_date: '2024-09-04T18:03:25.945Z',elapsed_time: 1868.2,distance: 3865.9493681170975,calories: 248.20267505699672,has_heartrate: true,average_heartrate: 148.09549154564937,max_heartrate: 173}Expected response body:{id: ...}Actual response body:(none)

01
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1 month ago
dethier1958
dethier1958Hub Rookie
asked in Strava Features Chat
Bug in list of shoes

When I added my new Saucony Endorphine Speed 3 to my list of shoes, Strava makes the s lower case. I have tried numerous different tricks to get it to make that letter upper case as it should be, but it always winds up going back to lower case! For example, I tried renaming the shoe Endorphine PSpeed 3. That stays upper case. But when I remove the P the s goes to lower case. When I added a second space before Speed, then it worked. This does not happen with any of my other shoes. It seems as if Strava has a list of shoe names that it tries to match and the Endorphine Speed 3 is typed with a lower case 's' in that list. The double space didn't match anything so it kept my spelling. If this is the case, that is a feature that should be removed. Just use what I type in.

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dethier1958
1 month ago
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MarcinSHub Starter
asked in Strava Features Chat
Weekly / monthly totals on chart

Hey, it would be great to have optional data labels (with a checkbox to turn it on/off) on weekly / monthly summaries chart on main profile page. Sth like this: What do you think? Also, why cannot I submit my swim as a "race"? All the best to you!

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1 month ago
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CzachomasterHub Rookie
asked in Strava Features Chat
Incorect Total distance of my bike

I have a problem. The full distance of one of my bikes is incorrect. Strava shows that the bike has ridden 11,203 km, but it should be 4,683 km. I last verified the distance at 4,344 km. Since then, I have had 5 activities with this bike, with a total distance of 339 km. I tried to change the bike to another in these 5 activities and then return to the correct one, but it did not help. The distance is still incorrect and is 11,203 km. What can I do?

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1 month ago
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linxiHub Rookie
asked in Developers & API
Activity report

When uploading activity data to strava, if the activity name and description are not in English, what encoding format should I use to transmit them so that they can be correctly displayed in the strava app

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1 month ago
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EugeneKMHub Starter
asked in Developers & API
virtual riding / static smart-bike / kettler hoi speed / weight?

If you register your gear, 1 x smart-bike, kettler hoi speed, do you enter the bike weight? For a virtual ride (ROUVY) I would assume bike weight is irrelevant? Kindly advise right procedures to ensure W is correct.

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1 month ago
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Beto_triHub Starter
asked in Strava Features Chat
Training plan - Calendar

Is there any way to plan training on Strava? I signed up for a half marathon running training plan, but I can't see upcoming activities to do in my calendar. Is there this functionality in the app?

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1 month ago
aligg
aliggHub Rookie
asked in Developers & API
API: Are there plans to include description in the return objects from /athlete/activities?

Hey everyone! I'm working on a project and belatedly realized that description is available in the response from the get activity endpoint, but not from the list activities endpoint. It seems so gratuitous to then call out to getActivity for each activity from the list results! Does anyone know if there are plans to include description in the list endpoint as well? It's my first time posting to this discussion board so hopefully this is an okay question to ask and I added okay labels and tags. As a first time poster I wasn't sure the difference between labels and tags really!Thanks!-Ali

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aligg
1 month ago
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CaiataHub Rookie
asked in Strava Features Chat
Maps

Strava doesn't offer the same number of map layers. Is it foreseen by October 1st?

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1 month ago
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bill_mHub Rookie
posted in Strava Features Chat
Pronouns

You've started using 'their' when referring to your customers instead of 'he' or 'her'. Why not have a 'preferred pronoun' field on the profile page for those who want to choose something other than 'he' or 'her' and assume the rest of us are referred to as 'he' or 'her'.

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1 month ago
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kastiljoHub Rookie
asked in Strava Features Chat
How long does it take for strava to recalculate achievements

Hello,when I try to refresh activity achievements, how long after presssing Refresh Achievements for this Activity (+Proceed) does it take to recompute all achievements for this activity?I'm asking because the "Achievements are being recomputed for this activity. This may take a moment." message at the top of the pa ge doesn't dissapear by its own, but does dissapear immediately if I refresh the page. I know that recalculation is happening in the background but due to this message not dissapearing I don't know when it finishes.

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1 month ago
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BlissHub Starter
asked in Strava Features Chat
strava incorrect data?

Hi, this has happened again and I am getting annoyed by whatever Strava is doing with my team runs uploaded from garmin. Picture this:runner A (garmin) and runner B (polar) run the same trail, have the same pace, same pauses, everything is basically the same. Stats in both garmin and polar app are nearly identical - obviously, we ran together. Yet on strava, my (garmin) activity is 52 MINUTES longer than my friends. Like how is that possible if we ran arm by arm? His average moving pace in Strava reflects exactly what his polar app says, in my case, according to strava - I am 30% slower than him. Where is the logic in this?Garmin: https://strava.app.link/vjoeZ2WQIMbPolar: https://strava.app.link/xWOk5LZQIMb

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1 month ago
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greencommuterHub Rookie
asked in Developers & API
Summary polyline

Heya,If you upload an activity via GPX file, does Strava generate a Polyline for it in its API ?From what i see summary_polyline is empty for such activitiesIs that normal?Thanks

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1 month ago
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4joey1Hub Starter
asked in Strava Features Chat
Strava does not auto pause when one stops for a while when recording a walk

Hi,I have strava installed on my android phone and enable autopause on for both ride and run but when I record a walk and during that walk I stop for a few minutes,strava doesnt autopause and continue with the timer thus the recorded average speed for my walks is lower than actual speed.Is there a way to enable auto pause for walks?

01
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1 month ago
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DavidLHub Rookie
asked in Strava Features Chat
Mismatch of activities between reality and annual statistics

Hello, I have a discrepancy between the number of uploaded activities and the annual statistics in My Stats on my account. I have uploaded 93 activities in 2024, but in My Stats I have only 83 activities for 2024. When I add up all the activities in My Activities in Training folder, the total is correct - 93 activities. Where could the problem be? My account is 39535432. Thank you. David Lukes

03
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1 month ago
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BlobHub Rookie
asked in Developers & API
(RESOLVED) Activities limited to 1000 in Training/My Activities

Recently I noticed that the number of activities available to review in Training/My Activities has now been capped at 1000. I'm sure that wasn't the case previously, is there a reason for this change? What has happened to the data for the older activities beyond the 1000activity limit and can a user recover those activities beyond the 1000 cap if they want them? Also will the older activities above 1000 remain visible on the individual heat map?

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1 month ago
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cshdllrHub Starter
asked in Developers & API
How to check the app approval status

Hello - I've been waiting for over a week to get approval for an app. There doesn't seem to be a way to check on the status of the app, which makes me question whether I submitted it. Any tips on knowing whether your app has been approved? 

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1 month ago
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BlechounHub Rookie
posted in Strava Features Chat
Retire gear component

Hi everyone. Is there any hack how to retire an added component to specific date at my bike in the Strava application. Here is the situation, I changed a chain 14 days ago, but I forget to retire the previous one on the day of change. When I want retire the old one, it counts all the kilometers it did not do. thank you

210
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1 month ago
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JayboykodiHub Starter
asked in Strava Features Chat
I’m being charged for a free trial - ticket no 3030400

Hello ,I sent an email 5 days ago, about charging me for a free trial, i haven’t had any reply for the refund. I have sent follow up emails and no one is replying £54.99. ticket number-3030400

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1 month ago
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jl2Hub Starter
asked in Developers & API
Accessing kom/qom data for segment

I have noticed that for an app I found online, https://github.com/bokub/stravanity that when querying the segments api endpoint, the response includes a field 'xoms' containing kom and qom times and also 'local_legend'. When I query the same endpoint with my own app API key I do not get this data, even though I am a subscriber. What could I do to fetch the kom/qom data for segments?

02
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1 month ago
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JoeShafeiHub Starter
asked in Strava Features Chat
Subscription Issue

I renewed my subscription, but Strava created a new subscription that isn't showing in my app. My current subscription will expire in 22 days (a 1-year subscription), and the new one doesn’t appear. I’ve submitted two tickets but haven’t received any response. What should I do? It’s extremely frustrating.

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1 month ago
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ShaversHub Rookie
asked in Strava Features Chat
10 year age groups is too much for over 50.

I just entered the 55 plus category, and looking ahead to 65, it's hard to imagine going as hard  as I do now.  Just as I know it's noticeably harder now than it was at 45.  Lord knows I'm working my tail off.  So it seems that after 45 or 50, it would be a bit more fair and beneficial to make it a 5 year age group.  Personally, I don't mind people knowing my age either, so it'd be nice to see a person's age in their profile so I know if I'm competing against a young kid or not.

01
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1 month ago
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AlanLSmithHub Rookie
asked in Strava Features Chat
Email Settings

Hi all, I’m new to Strava and this community but does anyone know how to stop getting emails every time someone gives kudos? I don’t want to stop all emails but don’t want my inbox filling up with things I can easily see in the app. The email notifications settings only has on or off for all emails. 

04
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1 month ago
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FrytkiHub Starter
asked in Strava Features Chat
Athlets search (web) - can't search by city name any more

Hi, I would like to report that athlets search has an issue from at least few weeks. I used to search athlets via web search using certain phrase (my city name: Biała Podlaska). Unfortunatelly it is not possible any more for that phrase - search returns no results. At the same time I can search for e.g. "New York" or any other city near me like "Lublin" an it works, it returns athlets. The problem is only with "Biała Podlaska" (or biala podlaska, biała podlaska, Biala Podlaska ... and so on).

12
F
1 month ago

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