Ask & Troubleshoot

It would be helpful to be able to filter routes by sun exposure.  Incorporating information on tree cover might be a challenge, but accounting for topography, buildings, time of day and time of year would be a start, which is information that seems to be available on other tools:  https://shademap.app/.  

Hey,I’ve turned off the .Ai analytics feature. Is there a way to switch it back on? 

Hi everyone I’m the developer of a fitness app integrated with Strava, and I’d like to ask for some advice from the community.Our app has grown to ~999 connected athletes, and we recently applied to increase our athlete limit to 10,000. Unfortunately, the request has not been approved yet, even though user growth is ongoing and we’re close to hitting the current cap.I’m curious to hear from others: Has anyone here successfully gotten their athlete limit increased beyond 1,000? How long did the approval process take in your case? Were there any specific metrics, usage patterns, or implementation details (e.g. webhooks, deauthorization flow, caching strategy) that helped with approval? Any insights or shared experiences would be greatly appreciated. Thanks in advance 🙏

I just entered the 55 plus category, and looking ahead to 65, it's hard to imagine going as hard  as I do now.  Just as I know it's noticeably harder now than it was at 45.  Lord knows I'm working my tail off.  So it seems that after 45 or 50, it would be a bit more fair and beneficial to make it a 5 year age group.  Personally, I don't mind people knowing my age either, so it'd be nice to see a person's age in their profile so I know if I'm competing against a young kid or not.

Following this thread, it’s currently nearing 1000 upvotes, but it seems to be in a “not planned” status. Is this potentially going to be added, or does the status mean it’s been discarded?https://communityhub.strava.com/ideas/add%2Dactivity%2Dtype%2Dpadel%2D6570

I'm not sure why this changed, but it used to be that when I started recording an activity through my Apple watch, the activity types I did most often showed up at the top of the list. However, recently, the order has completely changed, and I have to do a lot of scrolling to find the activity type I do the most.I'm not sure if this is a feature or a bug, but it's certainly annoying.

Is there a way to keep the ride ‘live’ on Strava, but to exclude it from the Fitness/Freshness algorithm calculations?Last September, on holiday, I climbed a number of mountains on my bike, including Tourmalet.  Part way up that climb, my power meter began to malfunction and, broadly speaking, continuously added about 600-watts to my actual power at any given time.  Whilst that resulted in a rather impressive set of stats at the end of the ride (!), it was obviously incorrect.  It has also meant that every Fitness/Freshness graph I produce on Strava ever since has a huge and misleading ‘peak’ if I let the system calculate it using power.If it had been pretty much any other ride, I would probably have simply deleted that ride from Strava to avoid the distortion, but, for obvious reasons, I wanted to keep that particular’s day’s climbs as part of my ‘official record’.

I created a segment a couple weeks ago, and it has yet to populate with any efforts. https://www.strava.com/segments/39500810

4) Submit for Review So now you’ve got a popular app that’s lookin’ sharp? Congrats! You’re probably ready to get your rate limit raised. Fill out our Developer Program form for review and be sure to include screenshots of all the places Strava data is shown and the “Connect with Strava” button in your application. https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8

When editing an activity from the listing (https://www.strava.com/athlete/training), ticking the checkbox “Commute” does not work.Furthermore, this works from the android app, but taking the same activity from the web and saving it again removes the tag

Some of us train for mountain races on treadmills and stair steppers. It turns out there is no way to enter elevation gain as a part of a manual activity, at least not in my Android Strava app. Can this please be fixed? 

This is my fitness in the last 3 months according to Strava as I am training for an upcoming 100 miler. In reality this couldn't be any further from truth. My aerobic fitness went up significantly. I handle heat much better than 3 months ago, and I recover quickly from long training runs.What Strava calls fitness is highly misleading. This should be called something like acute training load as this gives a lot of emphasis on time spent in high intensity. But that isn't fitness as people who end up training too hard (at too high intensity) all the time tend to plateau. This doesn't encourage to train smart and only works to reflect noob gains for people who have just started exercising. Also consider the fact that the biggest gains in "fitness" on this graph are from finishing races. But again that is false. Running a long distance race in fact suppresses fitness

Hi All,Am I the only one who cannot save the map setting about heatmaps?It stopped working some time ago.When I open the maps, I can turn on the heatmaps layer; it works as usual, but only until I temporarily switch to another application or just turn off and on the screen.I haven't found any workaround yet, unfortunately.

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

I have a few questions about the following rate limits:Overall Rate Limits: 600 requests every 15 minutes, 6,000 dailyRead Rate Limits: 300 requests every 15 minutes, 3,000 dailyDoes the read limit apply when polling the API to check whether an activity upload has finished processing via the uploads/{uploadId} endpoint? Does the read limit apply when checking to see if an activity is still uploaded, again using the uploads/{uploadId} endpoint? We're doing this to ensure that we can deeplink users to activities that still exist in Strava Is it possible to increase this limit?Thank you!

Hi there - I’m posting to request an expedited review for increasing my athlete limit.While I understand your website indicates a 7-10 business day timeframe, the strong momentum my app is experiencing makes a quicker review crucial.We hit our rate limit less (max. 999 athletes connected, 3k read limits/day) less than 24 hours since launching.Sustaining growth and user engagement relies on maintaining this momentum, but the current API limit has effectively halted its progress. My email is me@timwijaya.com  - this is the email used to submit my form again.

Why there is still not padel activity but pickleball yes??There is like 30 milions players all around world and still not activity…. 

How do you assign shoes to a bike?I have selected Cycling as my default sport but when I try to add shoes to a bike I do not get a choice of bike only Running  , walking etc. sports.

Apologies if that has been responded somewhere already but couldn’t see any recent post and want to believe there is a fix for this.In short, the 1km auto-laps from my Apple Watch (using native workout app) are not showing correctly on Strava, where some of the laps are way offs (not seconds, like a minute in some instance). I have my Apple Watch in the simplest setting: no auto-pause, not pace range alerts, etc. just the basic 1km lap marker. I obviously sometimes manually pause my watch at red lights, etc. Total distance, average pace and time all match. Just wrong splits. Does this has a fix? I would be shocked if not, which would basically prevent me from using Strava going forward. And hopefully

Hello, I shared this in another post, but since the owner of that (now marked as solved) thread believes this might be a different issue, I wanted to create a new topic. I use an Apple Watch Ultra and the native Apple Fitness app to record my runs. I sync the activities to the Strava iPhone app. I’m having issues with split paces for runs where there are pauses and resumes during the run. This also affected my PRs — now I have dozens of strange PR values (e.g., 3–4–5s/km!). There are lots of people (including two of my friends) having this issue for a very long time. It’s really strange that it still hasn’t been identified by Strava. If they looked at the strange PRs recorded with Apple Watch, they would definitely notice this. Here’s my typical running scenario where I encounter this problem consistently:• I start a run using the native Fitness app on my Apple Watch Ultra.• I run ~3 km.• I

Hi!I have been uploading my rowing to Strava (Android) for a while now, and recently I noticed that when using the ‘Quick Edit’ feature to rename/make changes to these activities, the pace units for the activity - “/500m” for rowing - is changed to be “/km”. However, this is unhelpful as rowing consistently uses the “/500m” to measure splits. This issue isn’t present when using the standard Edit Activity button. Unfortunately, I haven’t been able to see if this issue is consistent across other devices/Strava versions, and I don’t know if it has existed since the introduction of the Quick Edit feature or not. Device Data:Strava V339.16 (12391138)Android Version BP22.250124.010 (Baklava)Pixel 6  

Both in iOS app and on web, when I complete an activity and go to the Map view and enable the personal heat map, the most recent activity doesn’t show up until I TOGGLE the “show private activities” setting for the Personal Heatmap layer. If it was off I have to turn it on, if it was on I have to turn it off. This is notwithstanding that the activities I am recording are public and this setting shouldn’t affect it, and that disabling “Show private activities” should never cause activities to appear on the heatmap. Just toggling the heatmap on and off doesn’t show it. Switching the map on and off doesn’t show it. Only toggling the “show private activities” option will immediately show the most recent activity on the personal heat map. If I toggle it back to the old setting it disappears. The personal heatmap is the main thing that’s kept me subscribed to Strava so it’s frustrating to still find it glitchy when there are free alternatives available.As an additional

As mentioned in the title - Roller rides recorded as Indoor ride via Wahoo elemnt roam do not take into account breaks distorting the average speed, neither auto-pause nor manual pause are taken into account when the workout is synced with the strava. thus distorting average speed a lot

i want to join strava subscription by using the student 50% discount method but sadly i dont have any credit card of sort of them, is there any way that i could pay without a credit card?

I read through the activity documentation for the STRAVA API and do not see any fields to retrieve the participant IDs for other participants of a group run. Is this not in the API or is there another way to identify which participants complete activities together?