Devices and Connections

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

Since a few days the calories shown in Strava from imported activities (e.g. from Polar) are completely wrong.Although the support article https://support.strava.com/hc/en-us/articles/216917097-Calorie-Calculationstates that ... "Strava shows Calories as they were provided to us by upload partners."... the calories shown for an imported activity (from Polar) ...do not correspond to the values displayed in the device/app which recorded the activity (e.g. Polar) are completely overstatedThis issue exists for a couple of days. Until last Tuesday, Nov 2, the calories for a run shown in Strava was identical to the value provided by Polar.However, since Saturday, Nov 6 there are huge discrepancies between the calories calculated in Polar and the values shown in Strava:14k run: Polar 677 Kcal, Strava 1316 Kcal 5k  run: Polar 241 Kcal, Strava  453 Kcal 12k run: Polar 573 Kcal, Strava 1108 Kcal

Hi team,I had activities on zepp app, having map data, when it synced to strava automatically. Then access to strava, Strava doesn't have map.How to solve this issue. Thanks alot

I‘m using my Apple Watch on a treadmill which allows the Watch connection to gym equipment, i.e. the Apple watch data such as heart rate is displayed on the treadmill monitor, and the treadmill data (such as speed) is synched to the Apple Watch.  When I review the data in Apple Fitness, I see the correct data, especially the average time/km for every km. The overall time/km is also correctly shown. When I review the data in Strava, the average time/km for every km is incorrect. The overall time/km is correct. It appears that Strava gets the calculated time/km from Apple (the data the watch would assume when not connected to the treadmill) instead of the synched data from the treadmill.First Strava data (second picture with wrong data), then Apple data:

When using Strava on Apple Watch it does not record distance. It records all other parameters fine, route, heart rate, elevation etc. also when cycling or skiing it records distance just fine. I have tried reloading the app on phone and watch. Hope someone can help. Thanks 

Hello. I can’t change my email address. i switched phone. I want to change the email address associated with my account for accessibilty reason but everytime I change it, it tells that something went wrong and try again later. Please help me with this. Response on this issue is appreciated. Thank you

Something happened with my walking activity from yesterday. I can’t find it at “my activities”.  I can still see the photo in my gallery and even open and edit the activity from there, but it doesn’t appear in my activity list. It’s like the activity fell into a parallel universe; it exists, but also kind of doesn’t.The activity is definitely saved somewhere in my account since I can access it through the photo gallery, but for some reason it doesn’t show up in my main activities list or feed. I haven’t deleted it and it’s not hidden. It’s just not showing up where it should. I’m trying to figure out whether this is a syncing bug, a database glitch, or something else. Maybe good additional information is that something went wrong with the GPS at the end of the activity. No idea if this could be related.  Anyone an idea how I can recover it?

I have consistently used auto-pause on rides (urban and trail) to great effect through multiple iterations of Apple Watch (series 6, Ultra, Ultra 2, Series 10) and versions of watchOS.  However about 3 months ago I noticed that auto-pause would stop with my first rest… and never resume.  This happened on my Ultra2, series 10 and now on my Ultra3.  This worked flawlessly for years… and now seems completely broken (I have not completed a ride successfully with auto-pause since the behavior started).  I ride with just the watch (as I have always with no issue).   Is anyone else experiencing this?

I have synched my Strava account to my Peleton Tread. I get most of the data coming across fine when I run on the Tread. But what I don’t get is any elevation data which means that all my elevation data on Strava is undercooked. How do ai change this so it comes across?

This is a strange thing. I am using my Pixel 3 watch (Fitbit app on my Pixel 9 Pro Fold phone) to track activities (long dog walks, runs on the treadmill, outdoor skating). I’m also using ROUVY to ride indoors. As far as I can tell, both of these apps are linked to my Strava account to automatically show these activities. However, none of these activities are showing in my Strava dashboard. The strange thing is that I get friends on Strava sending me kudos for these activities (notifications). Yet, I don’t see these activities in Strava myself. I’ve tried uninstalling/reinstalling Strava on my phone. I’ve also unlinked and reminded my ROUVY account with Strava as well.Any ideas? This is really odd to me.

App and watch worked flawlessly on my iPhone 14, now I’m on the 17 and I think my app is glitched.My activities are no longer synced and I’ve reset all permissions, etc. anyone else have this issue?Strava app states to accept permissions but I cannot find anything disabled/not approved to share. 

I haven’t found an easy way to upload to Strava a session that was recorded in TrainingPeaks. Is there an integration planned in your roadmap?Many thanks

Hi, I’m doing a hill climb series - did this week’s climb this AM and got a provisional time on my wahoo of 7:40 but Strava thinks I didn’t finish the segment and has recorded it as 9 minutes something. The segment ends at the top of a mountain with a drop off and a fence so there is no more path there - is there a way to get this fixed does anyone know? Thanks. 

Wondering why Strava isn’t counting my steps in my run for my December challenge? I’m seeing it counted my walking steps for the challenge just fine but running doesn’t add to the challenge at all.The challenge board says it’s counted the activity but I’m only getting steps from the walk? All permissions are on, I’m only using Runna, Strava, or my Apple Watch Ultra 3. The running activity was specifically from a planned Run in Runna. While the walk was just a quick Apple Workout   

Hi,I’m using Technogym equipment at my gym — the Excite Bike and Excite Run. Every time I use them, I sync my phone with the Technogym app. It then connects to my Polar OH1 and sends the training data when I’m done.Both machines send my data to Strava after the workout, but I can only see my heart rate data for the Bike sessions. The heart rate data doesn’t appear on Strava for treadmill (Excite Run) workouts, even though it’s visible in the Technogym app.Any idea why?Thanks in advance.

Dear Strava team, I met the issue that I already paid subscription however the advanced functions are still in lock. And when I’d like to submit issue ticket with attachment, the whole APP will always jump out  totally, pls can you help to havea look? looking forward to you feedback. Thx.

I want to link my insta360 editor to my strava account but the Error 403: Limit of connected athletes exceeded. I do have some videos of me running, and i’d love to see how strava connects with it. Do i need to inform the app developer? or strava has to do smthg?

After years of behaving correctly and without changing any device, Strava now seems to give up recording after, say, 60/90 minutes. At the end of the activity, it leaves a message: "Strava has recovered from a problem and has resumed recording". A straight-line is drawn on the map between where the problem presumably started and when the activity ended. Plenty of GPS satellites in view. Cycling, walking and hiking. No significant periods of me being stationary. Auto-pause disabled. Anyone else suffer from this?

About September this year, my Garmin watch stopped syncing heart rate data to Strava, when it had worked fine previously. My app has been updated to latest version (Android version 438.9), Before you tell me to go to “Data Permissions” under “Settings”, it does not exist in my app, or on the website. You would probably tell me to go here How-Strava-Uses-Health-Data, which I’ve looked and does not help me.I lodged a ticket with support, they told me the same thing to go here, but data permissions does not exist… if I click the “Data Permissions” link on that page, it takes me where I want to be I guess: https://www.strava.com/settings/consentHowever, clicking on this literally does nothing, if I “

Hello,I am using a galaxy ultra to do my run, and the data on strava never correspond to samsung health app, it always missing distance. How can i solve it? Thank you

I sync the Decathlon-app-registrations and Strava. In the beginning, when I had a free Strava subscription the time registered was almost 100% correct. Now the Strava registered is always about 90 % of the real time (which is also registered in the Decathlon-app). I didn't change my running exercices..so no pauzes when I'm running.

Just want to ask the group if you are experiencing the same thing as me. My Strava keeps on closing/crashing when offline but works fine when I have Internet. Does anyone have a similar experience or is it just me? Thank you!

Videos get blurry in Strava. Looks fine before upload to Strava, and looks fine if uploaded and watched at Google Photos. 1080 60fps or 30 fps. Have not tested 3k yet. Any solution to this? 

saya ingin melakukan pengajuan pengembalian dana sebesar Rp.549.000 untuk langganan saya selama setahun.saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis.uang saya yang digunakan hasil menabung saya dari uang jajan sekolah dan untuk kebutuhan sekolah sehari-hari saya,saya berharap pengajuan ini bisa di penuhi karena mengingat saya masih pelajar dan karena transaksinya terjadi atas ketidaksengajaan dan tanpa sepengetahuan saya TERIMAKASIH 

app crashes as soon as I open it. I just got a replacement pixel 9 and transferred everything seemingly successfully, but Strava app will not stay open.I uninstalled, reinstalled, restarted phone. Nothing helps.