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Answered

losg access to account

  • February 17, 2026
  • 2 replies
  • 10 views

Hello All, I hope to get answer here because Strava Support does not answer.

Yesterday evening I had a run and the activity did not log into strava, I proceeded to log out, and when I tried to log back in, it created a new blank account ON the same email. When I followed my main account (the one I had lost access to), I got a follow notification on the same mail that the new account was created on.

Since then I have deleted the blank account, and after I tried logging in on the account I have had activity on, they still create new ones.

 

Best answer by Emily_A

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support, check out this resource:

Looking for technical support or to request a feature? Here’s how.

This topic has been closed for replies.

2 replies

Jan_Mantau
Superuser
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  • Superuser
  • February 17, 2026

Did you try it on the website and in the smartphone app?


  • Answer
  • February 17, 2026

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support, check out this resource:

Looking for technical support or to request a feature? Here’s how.