Ask & Troubleshoot

I am currently working on an academic project in the field of Data Science and AI/ML. The project focuses on analyzing training load and detecting overtraining using Strava activity data.Right now, the API only allows 1 athlete to be connected per application. For this research, I would like to increase the athlete limit (e.g., 20 athletes or more) since multiple participants have consented to share their activity data for this study.Is there a process or application form to request an increase in the number of athletes allowed to connect? If so, could you please guide me on how to proceed?

I forgot to disable the auto-renew feature in my strava app and it deducted an annual membership's worth of money in my e-wallet. I need the money to pay bills and I need a refund. I already submitted my ticket and emailed them at their support email but they have yet to give me an update regarding this case. Please can someone help? 

My avticites is not upploding to Strava from Garmin since the last update at Wednesday.

I have been using my Samsung Galaxy Watch together with Samsung Health on the phone, and syncronizing sessions to Strave for many years. Always getting the pulse data also to sync, but not the last session. I do not know of any changes during the last week, between a session with pulse data, and the latest one without.Have anyone else out there faced a similar problem, and if so, what did you do to fix it?

Why isn't cyclocross a type of ride in Strava? Does anyone know a workaround? 

I have a main account and an account I don’t use. There are roughly three recent workouts I’d like to move to my main account, before deleting my other account. Is this possible?

My Strava runs are being auto populated with the Garmin titles whereas before it would just be morning run, evening run etc. does anyone know how to turn this off and go back to the generic titles? 

I am on the Strava website trying to view Flybys.  I’ve ensured that my global Flyby privacy setting is set to "Everyone" under Privacy Controls and my activities meet the "Everyone" privacy setting.  I tried deleting my cookies and refresh but that didn’t resolve the problem.  Is this a widespread issue?

I have retrieved a number of streams from /activities/{id}/streams, including distance and time for an activity. The moving duration of the activity is 680 seconds and the total elapsed time is 719 as per the strava dashboard.Each of the streams have 685 samples, but I cannot figure out how to interpret the time stream. It has 685 samples, with the first value being zero and the last value being 954. I cannot understand where the 954 comes from.Is there any documentation on how to interpret the data. I would like to be able to say, for a specific number of seconds after start time what the distance was, but without being able to reconcile these values I am very unclear on how to do that. Any help, really appreciated  

When I request ActivityStreams for an activity and specify series_type=time it DOES return a time series… the time stream is monotonically increasing and the distance stream is not uniform.  HOWEVER for every stream returned it’s labeled as “distance”.  I’ve had to patch my code to deal with this as I always check series_type to make sure I’m getting appropriate data for the processing I do.  Thoughts?   Do you have a github or somewhere else that someone monitors? 

Last few weeks I can only give approx 20 kudos to other athletes. When does Strava fix this? Unlimit kudos is absolute 

Hello,I did some hill climb repetition yesterday. The data is correct on Garmin: 8.51Km at 6:18/km and 236m ascent and a duration of 53min34. Everything is fine on my watch and on Garmin connect, but apparently not on Strava. Strava only pull up 8.51 for a duration of 6s, which got it flagged, obviously.It’s the first time I have an issue with an activity imported from my watch, the treadmill flag is off, and I don’t get why Strava is not importing the correct data. Any idea what could go wrong? Here’s a link to the activity, if that helps: https://www.strava.com/activities/16083789430

Iphone language danish. Written text in Strava app is danish. All good there - I am danish !The text in the Strava app for the artificial voice still seem to be in english. So english words pronounced by a danish speaking artificial voice. Example: "Nine" is a number in english text. When pronounced in english it sounds correct (najn), but "nine" pronounced with a danish speaking voice is "nee-ne". It is neither english nor danish and as such not understandable. So: When IOS is danish, the written text in Strava app is also danish. The artificial voice tries to speak danish, but is clearly served an english string of words to be pronounced with a fat danish accent. Not good !  

Hello.I have two iPads both with Strava and the Rouvy app connected to Strava on both iPads.My ROUVY data appears on one iPad and my outdoor cycling data appears on the other.Neither sets of data appear together on both iPads.Any ideas how to resolve this?

Hey so I ran an activity I titled “running Coach Beta 10+K” and it’s supposed to be visible to everyone. Instead the Home feed is only showing crummy Samsung Galaxy watch walks. As a precaution I unsynced Strava under the ‘Samsung health” app but that didn’t change anything. I doubt that was the issue after all. Thus was one of my better times relatively speaking and I wanted it to show on the home feed. But it won’t. What can i do?https://www.strava.com/activities/16075796014

I don’t need this information.  I don’t want this information.  Please give me a way to stop the notifications about event insights after my club events.   You should always provide a way to disable a specific notification before you start pushing that type of notification.

Several times now my Apple watch is stopping with low battery after a run with Strava. I record my 50 min run in my watch (series 6) with battery on ~50%.Soming back home, before I can synchronize the run, the watch suddenly turns off due to low battery power. If I can manage to synchronize the run immediately as I get home, the battery level remains OK.Also the recharging, getting back to live takes longer  and it drains the battery down immediately as long the run ist not synched. After synching everything is back to normal. Any idea how to solve this issue?

Probably been brought up before but i'd like to hide individual activities from a single follower.  Right now the options are "everyone, followers, no one".For example if someone's boss follows them and they are spending the winter in Spain rather than home in the UK 😉 😉 

On a new beta update today selecting maps causes the app to crash. Tried the usual actions such as force close, clear cache etc but it nothing works. Version 425.6

It would be super useful if Strava could introduce a feature where it is possible to search your saved routes by distance to a location - e.g. a slide bar and search bar for location to search within 10 km of a postcode or pin on the map. This would also be useful to do for activities in the search past activities. I’ve made a lot of routes and have to remember what each is called and where it is, which I can’t always do so being able to filter by location would be amazing. Or even as previous topics have suggested to have your routes put onto a map overlapping for visualisation would help too.It would also be useful if this feature took into account the whole route, so if any of the route passes within a 20 km circle from the location specified

Hey fellow Strava enthusiasts! I've been an avid user of Strava for quite some time now, and I must say, it's an incredible platform for tracking and sharing my athletic endeavors. Recently, I've been exploring the capabilities of the Strava API and wondering if it's currently possible to upload media files, such as images or videos, to an activity using its ID. I haven't been able to find any specific information or documentation regarding this capability in the Strava API. I was wondering maybe it's possible even if it's not documented as its the case for getting pictures of an activity [https://www.strava.com/api/v3/activities/{id}/photos?size=X]. That's why I'm turning to the Strava community and API developers for insights. If any of you have experience with the Strava API or know whether it's currently possible to upload media files to activities using their ID (or something else), I would greatly appreciate your input. Additionally, if this functionality doesn't exist yet, I'd l

Hello - my swim which is imported from my Garmin Forerunner 645 music is being calculated incorrectly by Strava. The pace is showing as 1.59/100m however the lap analysis shows that no lap exceeds 1.55 (see images below). On my Garmin app the pace is showing as 1.53. Any way to fix this please? Thanks  

Previously, after new segment was created it’s stats was updated within few hours with previous attempts of other athletes. Now I can see only one my attempt from the activity from which the segment was created. Other athletes attempts are added only if they run the segment after creation. Is it a new feature? How can I re-calculate historic data for the segment?

I’ve just downloaded the RunStory app, but it’s not syncing my runs? It’s connected to Strava. My Wattbike ride that didn’t sync to Strava, synced to the RunStory app though. Appreciate any help or advice. Thanks.