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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2048 Topics
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miknowakHub Starter
asked in Developers & API
Webhook event data schema

I'm looking into implementing webhooks into my application, however, I cannot find a complete event schema anywhere.https://developers.strava.com/docs/webhooks/The above website contains only one example, with update of activity title. I what to know what data I'll receive when activity is created. Will I also get a webhook call of type "create an athlete" when someone signs up for my application? Or I just couldn't find the docs I was searching for?Cheers,

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1 month ago
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shaunihibbertHub Starter
asked in Strava Features Chat
not replying to my email

hi, i sent an email 2 days ago, about mischarging me for a free trial, i haven’t had a reply for a refund for the £55. ticket number-3033170

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1 month ago
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SloMotionRunnerHub Starter
asked in Strava Features Chat
A small tweak to activity stats: add number of activities to web bar graph on Athlete profile

I publish a weekly summary of our group stats. Being able to click on a week in the bar graph under a persons activity and see the total miles and time for that week is very helpful. What’s missing is the total number of activities for that week. I have to sit and count each person’s. It would be very helpful if that number appeared with the other two.

11
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1 month ago
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Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
Why Strava distance is always 0.01 mile shorter than Garmin distance?

I know it is a small thing but it is one of those things that is quite annoying about Strava. You know that situation when you finish a run and notice that it is very close to a round number of miles, than you run a bit further to make it e. g. 5 miles. Then it uploads to Strava and shows as 4.99 miles in some parts of the app and 4.9 miles in other parts of the app (e. g. the training calendar). Can Strava stop doing that? 

249
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Superuser
1 month ago
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TounSecHub Starter
asked in Developers & API
Get club events and posts from the API

Hi,Recently I have created a strava club dedicated to my school. I wanted to dev a discord bot rattached in the server for my school but, 2 mains features that I wanted to implemented isn't possible because we can't get events and posts from the API🙁It's really shame because I'm sure, this can be used from many Strava API developpers. Is his planned for soon ?Thanks in advance for the response 😁

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1 month ago
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funpowHub Rookie
asked in Strava Features Chat
Imported GPX file snaps to trail unwantedly when creating a route

This has happened to me several times when I've tried to import a GPX file to create a route on Strava. I have been making GPX files using FatMap because its the easiest editing software I've found so far. I get the track looking perfect on FatMap. I then import the GPX file to Strava, but I've found that parts of the GPX track snap to a nearby trail or road when they aren't supposed to and I can't figure out how to correct that part of the route. I've tried adding extra data points in FatMap to no avail. I've tried turning on manual mode before importing the file, which didn't change anything. I've tried adding manual waypoints in Strava, but all that seems to do is hopelessly mess up the track. What am I doing wrong?Update: I created a route from scratch using nothing but manual points in FatMap and Strava still altered it and snapped parts to the trail when I imported it into Strava. So frustrating! Why can't Strava route mapping just work like FatMap? They bought the platform!!

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1 month ago
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lucy435Hub Starter
asked in Strava Features Chat
I can't add any link at my strava post body.

Please help someone.I am new at Strava. I joined yesterday. I can't add any link on my post.look at this post: https://www.strava.com/athletes/146750994/posts/32091358I added my website and facebook page link, but post is live with out link. Why I can not add link on my post?

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1 month ago
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Erik1966Hub Starter
asked in Strava Features Chat
Calorieën aangeven / Indicate calories

Heb sinds kort geen opgave van calorieën meer in de app. Ik zie ook dat er een activiteit wijziging heeft plaatsgevonden? Tot aan mei dit jaar gebruikte ik voor spinnen een activiteit die niet meer voorkomt, gebruik nu binnen fietsen maar deze geeft geen calorieën aan, Hoe op te lossen? TRANSLATION:  I have recently stopped reporting calories in the app. I also see that an activity change has taken place? Up until May of this year I used an activity for spinning that no longer occurs, now I use indoor cycling but it does not report calories, How to solve it?

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1 month ago
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seanestesHub Starter
asked in Strava Features Chat
Route builder not letting me save route

I created a new route in route builder but once I finalized the route the button you would normally click on to save the route ("save route") is still in gray and not clickable. I've created hundreds of routes before and never ran into this. Any ideas? See pic below for reference. You can see that there is a start and end point so I have no idea why it's not letting me save the route.

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1 month ago
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ActivestepupHub Starter
asked in Strava Features Chat
Maximum speed shown on summary but not on the ride

We have a ride for our user, the maximum speed mentioned in the summery is 69Kms/hr although all the ride there is no such speed. The ride detail activities/12363433025

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1 month ago
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Stuarthitchman1Hub Starter
posted in Strava Features Chat
Inaccurate Swim Time issue

I am using strava on my mobile phone to record open water swimming. When saving the activity I get a ridiculous time, although the recorded route is accurate. I can get the correct time by resaving as a run and then again as a swim. However, as soon as I share it defaults to a ridiculous time. Anyone else experienced this issue and can it be fixed?

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1 month ago
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HammerpghHub Rookie
asked in Strava Features Chat
Cycling Actual Speed

Is there any reason why Strava doesn’t display the actual speed during my bike rides. It shows the average which updates every so often but I want to be able to see the ‘actual’ speed during my journeys.Cheers

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1 month ago
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melissavedraHub Starter
asked in Strava Features Chat
create chapters of the same club?

is there any way to create chapters within a club? Like if our club has a location in miami, one in ft Lauderdale, etc can we create a chapter within the club or do we have to make a new club for each?

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1 month ago
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TruespinHub Rookie
asked in Strava Features Chat
Send heart rate, power, cadence & GPS to Apple Health

There’s some useful data that Apple Health now supports, but that Strava doesn’t upload: Heart ratePowerCadenceGPS route/mapIs there a feature request open to get these fields added to the Apple Health upload from Strava rides?Also, is the opposite planned? To import the power & cadence from my Apple Watch cycling workouts (now that watchOS 10 supports power & cadence) when I add these to Strava.

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2 months ago
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JadeHub Rookie
asked in Strava Features Chat
Can I see someone else's activity feed?

Someone I follow (and who follows me)? As in, on the dashboard the activity feed can be filtered to My Activities, or Following, but not to an individual. Is it possible to see this? I know I can see some activities on the person's profile, but not the full list (not easily anyway).

02
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2 months ago
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MitmaniaHub Starter
asked in Developers & API
Importing some values to Google Spreadsheet with the API

Hi, I am asking if it is possible somehow to import some values (e.g. total miles traveled during the year) into the cells of one's Google spreadsheet. Thanks

01
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2 months ago
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MolecularblondeHub Rookie
asked in Strava Features Chat
Apple Watch and map issues

Hi!I have an Apple Watch and recently purchased a new iPhone (Pro 15).I cycle and I run trail.Prior to getting the new phone, I’d begin my activities this way: 1. Go to strava on my phone. Start a trail run or a road ride. (This is a backup. Normally I’ll delete it once the Apple Watch data gets uploaded). 2. Go to Apple fitness on my watch. Start a trail run or a road ride.3. Import both and delete the phone data as it’s not as accurate. But now that I have the new phone, this strategy doesn’t work. The apple phone data uploads on strava. But the apple phone data is missing the *map*. Before the new phone, I’d get two sets of uploads with complete data and two distinct maps. Right now, if I delete the phone upload, eventually I’ll get a map to generate for the Apple metrics. But it’s on a delay or something. It takes quite a while to see the map. And it eventually asks (on strava) it asks “done your activity” and then offers you the option to add advanced opti

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2 months ago
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andyp1Hub Starter
asked in Strava Features Chat
Change initial subscription currency

I'd like to take out the Strava subscription for the first time but it is costed in Euros.  I lve in the UK so I'd like to pay in Pound Sterling.  How do I make the change?

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2 months ago
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Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
Android app rendering issues

My phone is setup to use larger fonts to help with declining eyesight. I find that the Strava app has a number of rendering issues where important content doesn't fit properly. Here are two most obvious examples, but likely there are more:1) In the splits rows have insufficient height.also, GAP has insufficient width, which results in losing one digit in some rows 2) In segment leaderboards, many entries don't have their year rendered. I'd say, the year is probably the most important part of the date, to tell you how old the attempt was made, followed by the month. Perhaps Strava could fix this by using a different date format, for example by using abbreviated month or numeric month. Also, perhaps this could be improved by reducing the whitespace.  

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Superuser
2 months ago
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GuyinnoreHub Starter
asked in Strava Features Chat
Today leaderboard showing only me?

This has been happening for a while, I enjoy looking to see who else has ran the same segment and where I place on the leaderboard for that day but it rarely works and only shows me.  Sure I may be the only person who’s ran that day but over like 6 segments showing only me chances are slim considering I live in a town with plenty out running.

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2 months ago
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Moonfarah11Hub Starter
asked in Strava Features Chat
accidentally erased a saved hike

I accidentally erased a saved hike and I have sent two emails already to strava support system to ask them to send me that saved hike again. No answer till now 🥺 

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2 months ago
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neknoHub Rookie
asked in Strava Features Chat
File Upload - Rate limited

I'm trying to use file upload on the Upload and Sync Your Activities page. I have 400 activities to upload from TCX files, limited to 15 files at a time by the page. I can upload 30 files in 2 batches, and then I get an error: You've exceeded the maximum number of uploads. Please try again later. Does the file upload have a rate limit? A limit of 30 files per 24 hours (?) would be annoyingly low.

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2 months ago
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delussuHub Starter
asked in Strava Features Chat
integration with garmin varia radar

why not?

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2 months ago
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phmDKHub Rookie
asked in Strava Features Chat
Goals: Show Extra in Green and To Go in Red

Looking at your long list of goals, it is hard to determine where you have done extra and where you still have a bit to go for the year/month/week. I suggest that the text To Go and value for this is shown in red and similar with the Extra, show this in green. See screenshot to understand how much easier it will be to understand how you are performing with regards to all your goals  

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2 months ago
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pierre_gattoHub Starter
asked in Developers & API
Get top tens and local legends data through Strava API V3

Hello,I am looking for the endpoint to get top ten and local legend data of an athlete like it exists for koms/qoms (https://www.strava.com/api/v3/athletes/{athleteId}/koms it is not documented on Swagger but it exists)Do you know if such resource is accessible though the API ?Regards,Pierre 

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2 months ago

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