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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
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mindeasyyHub Rookie
asked in Strava Features Chat
Can Strava track treadmill or gym stationary bike activities?

I am currently doing my workouts in a properly air-conditioned gym to avoid excessive sweating, which can be harmful to my head since I underwent a hair transplant last week. I must track my workout and other activities as I need to monitor my daily energy and calories burned. However, I am working out in a static location where my GPS location remains the same. Can you suggest a suitable mode for tracking my activities in Strava?

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1 month ago
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DrDhoomHub Starter
asked in Strava Features Chat
Activity Feed

I'm not since when, probably about a week, that my activity feed only displays today activities. The android app and browser appears to have the same issue.

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1 month ago
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tgsingerHub Starter
asked in Strava Features Chat
features of different types of activities

Strava has voice notifications for mileage in some but  not all activities.  I like to know when I hit each mile when I'm walking and hiking, but that feature is only enabled for running.  Can that be changed?  In addition, auto pause works well for cycling, but is not available for walking or hiking.  Can that also be changed?  I note that the Nike app has both of those features.

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1 month ago
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RometrunsHub Starter
asked in Strava Features Chat
Cannot edit workouts

Help! I have been running every single day for a year soon and I' trying to edit the headlines 1/365 to 365/365, but I'm getting an error now, anyone has the same problem? 

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1 month ago
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CosmoRidesBikesHub Starter
asked in Strava Features Chat
Double billing...how can this happen?

My wife has been billed for two memberships.  Ticket submitted but no response...other than standard, we received it.  #3049718  Looks like it's for the past two years.  I'm not sure how this could happen and we'd like an answer before it gets charged back....and happens again.  Thanks

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1 month ago
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zerofundsHub Starter
asked in Strava Features Chat
Only one person in my feed issue

I follow about 40 people on strava, never had an issue. I followed a new person and now all I see is all their activities and no one else's. Any ideas? Obviously if I click on my feed, all my activities are displayed. 

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1 month ago
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SebcapsHub Starter
asked in Strava Features Chat
Heatmap Gravel is empty

Hello everyone, I don't understand the recent evolution about the gravel Heatmap. I had a lot of traces around my house, the gravel heatmap was rich. Right now, it's empty. It was possible to trace a track thank to heatmap but now it's just impossible. It's a shame.Do you have the same problem ? The heatmap works  only near the big gravel spot . Thank you for your help.SC  

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1 month ago
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general2000vnHub Rookie
asked in Developers & API
Is webhook functionality currently unavailable?

My app was down for several months (because free running challenge for my staff union only held in 2 weeks very 6 months).Recently I bring up my app server, make little changes, and create test activities, but those new activities does not automatically push to my app.Those test activities are successfully fetch manually, but not via webhook.I added log to my app to see webhook is triggered, but there is no log at all.I use Postman application to retrieve Subscription, it's fine. However, I can not delete that subscription. If I tried to subscribe new webhook subscription (using Postman), I receive a webpage with something like below:<!DOCTYPE html> <html> <head> <title>Strava is temporarily unavailable</title> <meta http-equiv='Content-Type' content='text/html; charset=utf-8'> <meta name='viewport' content='width=device-width, initial-scale=1' /> <meta name='robots' content='noindex' /> <link href='http://strava.static.s3.am

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1 month ago
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SlatchleyHub Starter
asked in Strava Features Chat
Hiking speed in mph

Suddenly hiking speed in mph on the main screen has been replaced with steps. Analysis shows pace which is not something hikers care about. Segments show mph but not the entire hike. Can’t imagine why this change after all these years

14
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1 month ago
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vieldaniHub Rookie
asked in Strava Features Chat
The Club Page's picture has different proportions between App and Web version

I'm trying to set an informative picture in the top of Club page. But it's very difficult because for the web version, the page is cut. In the App the picture seems ok as expected.The result should be the same for App and Web.I suggest to uniform the picture results between App ad web WEB:APP: 

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1 month ago
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pacorobHub Rookie
asked in Strava Features Chat
Incorrect PR / PB notification message second best run for a third best run on certain distance

I've noticed that the notification of a PR / PB isn't correct when I've ran my third best PR / PB on a certain distance it shows in the notification it's second best, while in the distance PR / PB overview it does actually show as third best. 

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1 month ago
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Andy1Hub Rookie
asked in Strava Features Chat
Illegal segments

Is there a way of flagging an illegal segment, e.g.Clearly states cycling forbidden,without actually riding the segment yourself illegally? I know a few illegal and dangerous to Walker segments that should be flagged but I seem to only be able to flag ones I've ridden

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1 month ago
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EruannoHub Starter
asked in Strava Features Chat
Reimporting workout from mi fitness

Hello,During a recent workout, I encountered an issue with the Mi Fitness app failing to synchronize the GPS track from my Mi Band 7 Pro. By the time the problem was resolved, Strava had already synced the workout without the GPS data. Consequently, I now have accurate information with the track on Mi Fitness but not on Strava. Is there a way to manually trigger a sync? I'm concerned that deleting the workout on Strava might only make it invisible, with Strava still retaining the record of having downloaded this workout.

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1 month ago
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pacorobHub Rookie
asked in Strava Features Chat
Add option to see total kms that I ran (running) this year

I've noticed when I check profiles of friends on Strava that I can see on their Profile the amount of kms they have ran this year (e.g. 2024). However when I do the same for my own profile this doesn't appear. I can switch between week, month, year on my profile but even when I set it to year only the stats show per month but no total amount of kms is shown. Can this please be added. 

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1 month ago
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Willy64Hub Rookie
asked in Strava Features Chat
Import activity from GPX file from app for mobile phone

Hi everyone,is it possible to import an activity using the app for mobile phone from a GPX file ?I can do it from PC but I don't know how to do it from app for mobile phoneTHXWilly

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1 month ago
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Jooster79Hub Starter
asked in Strava Features Chat
Calories burned not showing on Strava

My last 2 walks are not showing the calories burned, yet prior to those that has always shown on my activity feed. I’m not using a different device so I’m confused as to what’s happening? My other activities: indoor and outside cycling are showing calories. Has anyone else experienced the same and if so how did you rectify it? TIA

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1 month ago
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m_chihirovHub Starter
asked in Developers & API
No more "duplicate of activity" response

Few days ago we encountered weird problem: there is no more "duplicate of activity..." message from server, even when sending the same activity multiple times. I've found this post at forum, which is pretty similar, but we have this problem on different accounts, where it was working before. Were there any changes in API? If not, what could be the problem?

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1 month ago
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Anonymous
asked in Strava Features Chat
Facebook Login

Could someone please explain to me how Strava can create a new profile from Facebook when I already have one?  Years ago when I created my Strava account I logged in via Facebook and have a profile which I have been using successfully for several years.  On Sunday evening, I wanted to explore the possibility of subscribing to Strava and disconnected that profile from Facebook in order to create a more secure login via email.  No password reset was sent to me so I then logged back into Strava via Facebook and was shocked to find that I now have a new athlete profile attached to my email but with no activities logged.  I can still see my original profile as I know my original athlete number and have manually typed it into the web address bar.  My Garmin is also still uploading my activities to my original profile but I cannot log into it.  How can this happen as Strava insists that an account can only have one email address?  I have been trying to conta

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2 months ago
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MauroHub Starter
asked in Developers & API
List of domains that the application uses

Hi All, I am looking for the list of domains that the application uses (e.g., api.strava.com, etc...) or a list of IP addresses for the application. I need it in order to detect the traffic originated from Mobile users to Strava and allow this traffic while stopping all the other. Many thanks for your help. 

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2 months ago
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ChstHub Rookie
asked in Strava Features Chat
Power graph in android all

Has anyone noticed that in the Android app, the power/heart rate graph is plotted against distance, while in the web app, it's plotted against time (which makes much more sense)? In the web app, you can also manually adjust this. Is there any option to change this setting in the Android app?

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2 months ago
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DtRHub Starter
asked in Strava Features Chat
Local Legend duplicate count

Is Strava able to automatically remove duplicates that count towards Local Legend status? There is a "Local Legend" that records his ride with a Garmin Edge and a Garmin watch. Both sync to Strava and then double counts the efforts, making them the "Local Legend" where in fact they only did half the recorded afforts. Surely Strava can detect this based on completing the same segment twice at the same time? Please add de-duplication to make it fair! 

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2 months ago
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vixand26Hub Rookie
asked in Strava Features Chat
Static bike/elliptical/rowing machine distance

Any chance that we could log the distance covered on a static machine eg stationary bike, elliptical, rowing machine? It’s frustrating that these are excluded from the progress tab!

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2 months ago
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SarabjeetHub Rookie
asked in Strava Features Chat
Strava does not show map and timings from the zepp

Hi Team, I am having sync issue between Strava and Zepp. Whenever I start the activity in my Amazefit, it shows all the values correctlyWhen i sync my activity to the strava. It does not show the correct time, map and my location. Also, it does show the max speed of 0 km/h for my cycling activity. 

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2 months ago
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j1mreevesHub Rookie
posted in Strava Features Chat
STRAVA Too Expensive for what it offers

Is it just me that gets annoyed with how much effort puts in to trying to make me subscribe? I already told them that their price is way too high for the features offered.  I've already told them that I won't be subscribing at that price. It's expensive and not worth it. Is it not better to reduce your price yet get more subscribers? It is not a premium app. It doesn't have integrated training plans. I want (when I subscribe and opt for a marathon plan) something that is integrated with the strava app, that gives me coaching and voice feedback during each training session, that is in the app that I can tailor so it's not just a bland series of emails that tell me when and what to do. It's very dull and lazy. The effort strava puts in to monetise everything by linking to their 'partners' which is just about getting exposure to their partners. It's not about providing a good app for your users it's about squeezing money out of your users wherever possible while n

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2 months ago
kurtfliegel
kurtfliegelHub Rookie
posted in Strava Features Chat
Why are satellite maps so out of date?

Strava, we love you, but why are the MapBox satellite maps so out of date? The house I live in was built in 2017 and is still showing up as a vacant lot. Entire developments near me are missing, including streets. This is not only inconvenient, it's dangerous. We're paying good money for subscriptions, would you please find update or find a better map vendor? Thank you.

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kurtfliegel
2 months ago

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