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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4188 Topics
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JJonGHub Starter
asked in Strava Features Chat
Long-distance running crash issue

After running a long distance of 40 km, I tried importing the data into Strava, but the app keeps crashing. Importing works fine for 10 km runs or swimming data, but only the 40 km activity can’t be imported—the app crashes every time. I even tried deleting and reinstalling the app, but the same issue occurs. What could be the problem?

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JumanneHub Rookie
asked in Devices and Connections
Relative effort now shown despite having heart rate data

Hi there, I have done an interval training indoors using a Body Bike which I connected to my Garmin Edge 840. I have Garmin Connect connected to Strava so the activity is uploaded there automatically. I was wearing a garmin heart rate monitor and the heart rate data of the activity was stored and visible in both Garmin Connect and Strava. However, Strava does not calculate the relative effort for this activity. It is 0. Because I cycled indoor, the distance is 0.03 km (it is basically drift of the GPS). My first hypothesis is that the distance is affecting the relative effort, but perhaps any one of you has a better idea? Thanks in advance,JorisPS here is the link to the activity: https://www.strava.com/activities/15228131292  

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CrewNerdHub Rookie
asked in Developers & API
Mysterious API failures with HTTP2

My Android customers (of the CrewNerd app) have been reporting a variety of mysterious errors when uploading workouts to Strava. There were timeouts, sockets closing abruptly, and protocol errors all happening randomly. But there were no reports of problems from my iPhone users.After much experimentation, it looks like the problems (which only started a couple of weeks ago) are related somehow to HTTP2. If I force my Android code to use HTTP1.1, there are no problems.Bottom line - I think Strava introduced a regression recently in their HTTP2 support.

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JoaobabosilvaHub Starter
asked in Developers & API
fix tunel gps data

During my activity today i crossed a tunnel and the GPS had issues with location, and that is affecting segments, as they appeared as excluded. Any possibility of fix? I tried to fix distance and refresh achievements but didnt work.thanks,joao

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ActivityFix
Superuser
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dinodsaurusHub Rookie
asked in Developers & API
API club activities not showing activity date

Hello first of all thanks for the awesome app and easy to use API!Im pulling the club data and everything works just perfect!/clubs/{id}/activitieshttps://developers.strava.com/docs/reference/#api-Clubs-getClubActivitiesByIdBut unfortunetly in the reponse is no activity date field 😞[ { "resource_state" : 2, "athlete" : { "resource_state" : 2, "firstname" : "Peter", "lastname" : "S." }, "name" : "World Championship", "distance" : 2641.7, "moving_time" : 577, "elapsed_time" : 635, "total_elevation_gain" : 8.8, "type" : "Ride", "sport_type" : "MountainBikeRide", "workout_type" : null } ]So I was wondering if by any chance you could add activity date field to the response 🙏🙏

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Jan_Mantau
Superuser
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LikesahillHub Rookie
asked in Strava Features Chat
Leaderboards - automatic re-categorisation of performances to 'E-bike'

I am an athlete who has always used leaderboards as a motivational tool.As I get older, I have focused more on the age-related boards. Having crossed the age boundary into 55+, all the hills that I target are heavily populated by mis-categorised ebike rides. I appreciate that the AI tool is looking for obvious cheats/mistakes, perhaps a KOM in a car.For the E-bike problem I see, I suspect it is largely about more casual riders and ignorance of the rules. I see consistent patterns in the data: Low athlete activity levels, recorded on a phone, no HR/power data, cups on hills (but no other segments) slow times on all key metrics 5k, 10k, etc. My suggestion is that you set a performance threshold and automatically recategorise all rides that meet it. For example, given the E-bike issue (in Europe maybe not the US) is largely around hills, it would be simple to set a transparent rule that if you acheive, say, a VAM of over 1,000 on a segement and you don't meet certain criteria, t

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FerrãoHub Starter
asked in Strava Features Chat
Unable to set running shoes distance

I have added a pair of running shows to my profile which already had 160km. But Strava starts counting at 0 and does not allow me to specify or edit the distance.The same feature on Runna works just fine. 

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Jana_S
Superuser
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bharkeyHub Rookie
asked in Devices and Connections
Snowboard maps and number of runs not importing from Apple Health

Using an Apple Watch Ultra 2 and an iPhone 15 Pro. All of my workouts done on the Apple Watch are saved in Apple Health and push to Strava just fine with all metrics and maps syncing to Strava.EXCEPT FOR SNOWBOARDING.With Snowboarding, I only see the total mileage. That’s it. The number of runs don’t sync and the maps don’t sync. I can see that the number of runs and the maps are saved in the Fitness app on my iPhone and Apple Health.I’ve double and triple checked the permissions between Apple Health and Strava. I’ve turned off all sync permissions between the two and restarted. I’ve stood on my head and held out my tongue…. (well maybe I never did that).And nothing changes. Maps and number of runs don’t push from Apple Health to Strava.Is this a bug? Does anyone have any ideas what I can do to rectify this?

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Terence LeeHub Rookie
asked in Strava Features Chat
Strava premium issues

I am suscribed to Strava premium and I have some issues that I can’t find answers to. I am missing some features:1) Strava doesnt feature the map/route of what i readmy best efforts are not updated at all I have no idea where. Anyone have any suggestions? I cant find anything in a FAQ and cant find a strava live support

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CrewNerdHub Rookie
asked in Developers & API
Strange API timeouts when uploading activities

Several of my Android customers (of the CrewNerd app) have reported persistent timeout errors when attempting to upload activities. I haven’t been able to reproduce the problem, but I made a beta release with longer connection timeouts on the client side, but this hasn’t resolved the problem. Now, one of the beta users is getting an outright connection failure showing an IPv6-style address.Is something weird going on with the Strava API?

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FerrãoHub Starter
asked in Strava Features Chat
Strava distance and speed INVESTIGATION

I found it strange that Strava Activities are always a bit shorter than what my watch says.And I know for a fact that my watch is correct, because when doing races, it is always spot on with the official times.Let’s focus on my last activity. If I open it on strava and ask to create a route from my activity, this is what I get: At the bottom, it says 7.1Km, which is EXACTLY what my watch recorded for that route.But if I look at the Activity map, it’s like I a taking shortcuts that are not possible, as it goes straight where the road curves: The resut is 90m difference on a 7100m route: This is sufficient to lower my pace by a few seconds, on this case, 5.04 to 5.07 and sometimes makes me miss, for example, the 10K badge, when running on a certified 10K route (it’s marked on the road...). I have seen mention to a “correct distance” option on the website, if I click the three dots on the left menu, after opening the activity, but I have no such option, I am guessing it was removed?

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SilvesterHub Rookie
asked in Developers & API
Persistent 503 Error When Fetching Activities via API - Mobile App Issue

Dear Friends,I'm reaching out regarding a persistent issue I've been experiencing with the Strava API for the past few days. It was working perfectly until last week for more than 2 months.Issue SummaryMy mobile application has been consistently receiving 503 "Service Temporarily Unavailable" errors when attempting to fetch user activities via the /api/v3/athlete/activities endpoint. The authentication process works perfectly, but all subsequent API calls fail.Technical DetailsApp Details: MotionMosaic (Client ID: 147671) Error: HTTP 503 with HTML error page instead of JSON response Affected Endpoint: https://www.strava.com/api/v3/athlete/activities Platform: React Native mobile app (iOS/Android) Authentication: OAuth 2.0 with PKCE + client_secret (working correctly)What I've TriedRe-authentication: Cleared all tokens and re-authenticated users multiple times New App Creation: Created a completely new Strava application in my developer dashboard Token Refresh: Implemented proper token

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RichardIGHub Starter
asked in Strava Features Chat
New profile picture shape for subscribers

Since today I can suddenly see who of my contacts is a subscriber and who isn't. That means they can see the same for me. Surely that's private information I didn't give strava permission to share with my friends?I once got a subscription to support Strava, but that doesn't mean I want to broadcast it to the world. It feels extremely pretentious. Can this be turned off? And if not, can I get my subscription cancelled and refunded? It still runs until March but surely this wasn't part of the agreement I signed. 

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Smiler4760Hub Starter
asked in Strava Features Chat
Is there an On/Off road map?

Hi there,I want to show my ride map style with the various elements showing on and off road sections, and the stats to show how much was on/off road. Is that possi8ble with Strava?

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Jan_Mantau
Superuser
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Bill_DelaneyHub Starter
posted in Strava Features Chat
override the weak gps signal interruption

This has just happened to me too many times. It’s a huge disappointment.It goes like this: I stand next to my car and start Strava, it seems fine. I put my phone back into my Camelback or jacket or whatever I’ll be transporting the phone with. As far as I’m concerned, Strava starting recording my activity. It was showing the timer and speed.I pull my pack/garment out of the car and put it on and begin my activity. Today it was a mountain bike ride. I am TRAINING. I want this data! I finish my workout and there is Strava with a little warning dialog saying “Weak GPS signal. Do you still want to record your activity?”DOH! I just finished!!! And I’ve got NOTHING.Pardon me, but this has happened several times in the past 2 weeks. I just renewed my subscription too, because I’m training for a race. Not helpful! And no way for me to know as I left the car that Strava had given up because my phone was in the car for less than a minute.I want a setting in the app that overrides this stupidity.

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Jean-charles marinHub Starter
asked in Strava Features Chat
add new activities

Add martial arts and dance as new sportsThx

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Jana_S
Superuser
VincentFR
VincentFRHub Rookie
asked in Devices and Connections
[Resolved] Google Pixel 2 Watch losing GPS during activities

As a former paying member of Strava, I'm highly disappointed with the way many WearOS users have been left out for 6 months now. Many issues have been raised regarding GPS tracking and we've been promised a fix since the topic was raised in October 2023.  6 months later, still no fix, and Strava becomes more and more unusable for anyone that needs an app' that is reliable.  Here are the links of my last 3 activities with a huge amount of data missing :  https://www.strava.com/activities/10927848132 https://www.strava.com/activities/10920712096 https://www.strava.com/activities/10907877591 In each case, GPS stops tracking after a couple of minutes to restart sometimes 40 minutes later. Sometimes it doesn't.  Exemple on the last activity posted above : total distance is 14.5kms but if you look at the graphs it's only 6.8kms. And within this 6.8km, data is missing for more than 2kms. In short, out of a 14.5kms run, barely 5kms were properly tracked.  Do better, S

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Lola
Community Manager
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Tom3364Hub Rookie
asked in Strava Features Chat
[Resolved] Missing Compass on Mobile Maps

Since the new map, I can't find the compass to set the north up. Where is it now? 

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Lola
Community Manager
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BeckaswanHub Rookie
asked in Devices and Connections
[Resolved] Peloton photos - disabled but still posting

I have disabled the app integration between Peloton and Strava, which I believe should stop photos of the workout instructor from posting to strava, but it does not. Is there another way to remove these? Alternatively, I believe most people who post from Peloton don’t want the photos of instructors in their feed based on what I see online. Could this part of the partner integration be removed?   

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Lola
Community Manager
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od3rfHub Rookie
asked in Strava Features Chat
[Mobile app] Edit Name and Privacy options in Saved Routes without editing the route itself

Hey Strava team,Just a quick suggestion — it’d be super helpful if we could change the Name and Privacy settings of a saved route in the mobile app without having to go into edit mode and move something on the map.Right now, if I just want to change its name or make a route private or public, I still have to pretend to edit it, which feels a bit clunky. Would be a matter of adding a new “Edit name and privacy” option that takes you directly to step where they can be modified. Example:New option to directly edit name and privacy: That takes users right straight to the view where these settings can be adjusted: 

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ModeBoHub Rookie
asked in Strava Features Chat
Stop Favorite

Hi everyone! I noticed that someone has marked me as a favorite on Strava. Is there a way to remove myself from their favorites list or undo this somehow? I’d prefer not to be on that list, but I can’t find an option to manage it?  Thanks in advance 😊 

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Jana_S
Superuser
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BrettHub Starter
asked in Strava Features Chat
"North up"

I am not a fan of the most recent (July 2025) app update ("upgrade") to the maps feature. My map is no longer defaulted to "North up", and I cannot figure out how to get the map to always display in "North up" my default. Anyone know if/where that setting is?

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Thilo_MHub Rookie
asked in Strava Features Chat
Segment Results Visible but No PRs or Trophies

Hi everyone,I’m currently experiencing an issue where segment results are being recorded and visible in my activities, but I’m not receiving any awards such as personal records (PRs), second or third place trophies—even when I’ve clearly achieved a better time than before.Here’s what I’ve checked so far: Segment efforts are listed under the activity, so Strava is recognizing them. My activity is public and synced directly from my device (not a manual upload). The GPS data looks accurate and follows the segment correctly. I’ve also tried refreshing achievements, but that didn’t solve the issue. Has anyone else experienced something similar? Any idea why PRs and other awards might not be showing up even though the segments are detected?Thanks in advance for your help!    

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anchskier
Superuser
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IP99Hub Starter
asked in Devices and Connections
posting to Strava via another app in the middle

I use a Garmin watch for running. For various reasons I don't want to upload directly from Garmin to Strava. So can I use an intermediate app? I have tried using Nike run club but it hasn't worked so far. I have integrated nrc with Garmin and runs upload with no problem to nrc. But having also integrated nrc with Strava they will not post to Strava after they reach nrc. Is that normal? If so, are there any alternatives?

371
Jana_S
Superuser
J
jeffuHub Rookie
asked in Devices and Connections
[Resolved] Some Peloton activities no longer syncing from Peloton App to Strava

UPDATE FROM STRAVA:   Hello all! We are going to mark this Known Issue as resolved. As of now, Peloton is working on the issue and if any athlete's are having repeated issues, please reach out to Peloton for updates/troubleshooting (https://support.onepeloton.com/). In the meantime, the workaround would be to enter the missed activity manually on Strava to get the credit for the missing activities.  Not sure where to report this - I put a note up on Reddit and I'm not the only one having this issue.  If you use the Peloton App (I was traveling and using at a Hotel Gym) any classes will usually sync with Strava - for some reason any of the Walk/Run classes will no longer sync to Strava.  You can take a cycling class, a yoga class, a stretch class, anything else - they all sync fine, but the Run/Walk classes no longer sync. 

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Lola
Community Manager

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