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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2048 Topics
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HewieHub Rookie
asked in Strava Features Chat
Ebike not included in goal

I ride MTB, E-MTB, road and trainer and the e-bike rides don't get included in my goals.Just had a look at goal setting area and all Strava need to do is include is E-Bike and E-Mountain Bike Ride in All Ride and problem solved.

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H
2 months ago
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tieudoan208Hub Rookie
asked in Developers & API
Number of athletes allowed to connect

Hi team.I has a problem Number of athletes allowed to connect to my app.  Currently Number of athletes allowed to connect are 1. Can you exten number of athletes allowed to connect?this is My client ID: 124032

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2 months ago
pellech
pellechHub Rookie
asked in Strava Features Chat
Different bikerides (Ride, Mountain bike Ride and Gravel) Segments

If i Ride up a dirt road with my bike and register it as an Ride, will it be on the same segments on that road that if I had registered it as a gravel ride or a mountainbike ride? Or is it different segments for all 3?

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pellech
2 months ago
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damygoesHub Rookie
asked in Developers & API
Question about STRAVA endpoints

Is there any endpoint to delete an authenticated user's saved routes or routes in general? I've searched through the documentation but found only GET endpoints.

02
D
2 months ago
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PCULHub Rookie
asked in Strava Features Chat
Do outdoor route estimates include speeds from virtual rides?

Can someone please tell me if the time estimates calculated for outdoor rides (based on last 4 weeks’ rides I believe) ignore the speeds from recent virtual rides, which are usually much higher than IRL rides? Thanks 

02
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2 months ago
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winkelbyHub Starter
asked in Developers & API
"Most **bleep**" annual records

put out an annual records email (in january?) sharing links to outstanding individual efforts put in by members. also, maybe highlight cumulative records like most miles ridden in a year, most feet climbed, ...open it up to pros and amateurs , though there should be separate divisions for each.i got this idea from my friend walter who did this : https://www.strava.com/activities/12242634218 

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2 months ago
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TheBishopofSohoHub Rookie
asked in Strava Features Chat
Strava Routing on new roads

Hi there, looking for help on how to update maps in Strava. I live in a town that has a new bypass, the road was opened 2 months ago. The road shows on the map, but you cannot route using the road, it's like the routing tools dont "see" this new road, and constantly route around it. How do you report / update maps to include this new 3km of roads? I know you can set manual mode and place multiple points and do it that way, but the road is quite curved and can be tricky to get accuracy. 

03
T
2 months ago
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veloekHub Rookie
asked in Developers & API
Log out of Strava from webapp

Hi!In my web application there's a log out button. The problem is that it only logs the user out of my application, not Strava, thus the user can simply log back in again and after a quick round trip to the Strava log in page (where the user is still authenticated).Is there an API endpoint to call or a URL we can send the user to to log out of Strava? The Strava website sends a POST request to https://wwww.strava.com/session when logging out, but that requires a `authenticity_token` and is probably not something for 3rd party apps to use.Might not exist a solution to this, but I wanted to ask anyway. My log out button doesn't make much sense as it is now.

12
V
2 months ago
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Milanrutero90Hub Starter
asked in Strava Features Chat
Porque no veo mis posiciones en los totales,, / Because I don't see my positions in the totals,

Migrated Content

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2 months ago
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ElkdapHub Starter
asked in Strava Features Chat
Group challenges for free trial users after trial expires

If a free trial user joins a group challenge and their free trial expires before the challenge ends, will they still be able to participate? Or will they be removed from the challenge?

31
E
2 months ago
BjornS
BjornSHub Starter
asked in Strava Features Chat
Activity not shown as dirt

When an activity is uploaded the map doesn’t differ between paved and unpaved surfaces. I don’t get the dotted line for example for gravel rides in the forest. Any idea of how to reactivate this feature? 

03
BjornS
2 months ago
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InstaquoteHub Starter
asked in Strava Features Chat
Strava ticket #3012338 Refund GPA.3302-7779-1422-99296..0.

Please help me to refund in activity because its inccident  I have a lot of money to living cost and grow up my children its my last compensation out of my job company  And i has doing instruction in three step support instruction strava help Finnally i have to apologize and almost helpfull  to refund my money please !!! Thanks for attention , please help me !! I very appreciated and thanksfull    

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2 months ago
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Samuel828282Hub Starter
asked in Strava Features Chat
Pr not registering

I set a new PR but it didn't go on best efforts or pr. It was a 1.2k and it definitely was better than my 1k pr but nothing got updated 

01
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2 months ago
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GeotincHub Starter
asked in Developers & API
Comment API => Summary athele does not contains Id

Hello all,I try to get comments of an activity using the "/activities/{id}/comments" route.It works but in the json response, I have the following :In the documentation, it is written that it is a SummaryAthlete :So it should contains :The resource state indicate that it is a Meta athlete.Is there a way to have a SummaryAthlete and not a meta Athlete ?Thanks a lor for reply,Geotinc 

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2 months ago
nicholas8023
nicholas8023Hub Starter
asked in Strava Features Chat
strava pr

please be concert for the Strava PR many are using motorcycle ,car ,speed over 80-100kmh,that cheating burn all the recond from strava , and the recond for all time still in leaderboard pass few years ,should try investigation it .tq

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nicholas8023
2 months ago
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stevnKingHub Starter
asked in Developers & API
API CALL for Kudos

Hello,can somebody help me how i can give a kudos to a activities with an api call? or is there only get Statements?thanks 

03
S
2 months ago
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LazybonesHub Rookie
asked in Strava Features Chat
How to remove/disable Sport Types you don't need

In the watch app the list of sport types is so large I have to scroll to find the activity i'm about to do. I only have 4 activities. How can unwanted sport types be disabled or removed so they don't appear as an option in the app?

42
L
2 months ago
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stclausHub Rookie
posted in Strava Features Chat
Getting rid of motorbike rides

I ride an e-bike and I often see motorbike rides recorded as an e-bike ride.  They have ridiculous speeds (above 100 km/h) and lead all segments and I'm getting tired of flagging them. It would be great if these were cleaned up automatically based on maximum speed. Thanks.

016
S
2 months ago
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askori23Hub Starter
asked in Strava Features Chat
Auto Excluded Efforst

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.I hope you will consider my complaint because otherwise I wouldn't have written it here.Thank you for your understanding.

14
A
2 months ago
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MouseheadHub Rookie
asked in Strava Features Chat
Distance of manual swimming activities doesn't make sense

Manually added swimming activities can only be measured in multiples of 25 metres or yards. However, many pools are not a standard size and this makes it clumsy. Also, to compound the issue I can add decimal places. For example, I can add a 1,000.3m swim, but not a 1,030m swim. Allowing manual swims to be completely adjustable would have better functionality. Put bluntly, allowing such precision for centimetres but not metres makes little sense.  Not all wearables track swimming, or do so accurately. However, pools will often indicate length and you can just count laps, then upload. Strava does a poor job of supporting these swims. 

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2 months ago
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sajeedshaikhHub Starter
asked in Developers & API
Number of athletes allowed to connect my API

Hello,I had bought paid subscription on 13th of August 2024, still number of athletes allowed to connect my API shows only 1. It should have been 999. I am working on a project which is related to Strava and no other developer in my organization can connect to my Strava API. Please resolve this issue to the earliest.Thanks & Regards,Mohammedsajeed Shaikh

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2 months ago
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PabblyConnectHub Starter
asked in Developers & API
Regarding Strava Webhooks

Dear Strava Team,I hope this message finds you well.Just to give you a heads-up, I am reaching out on behalf of the Pabbly Connect integration team to inform you about our automation software. Pabbly Connect is designed to facilitate seamless integration between multiple applications, and we are excited to offer integrations with over 2,000 applications. You can explore these integrations at this link: https://www.pabbly.com/connect/integrations/We have an existing integration with Strava, which you can view here: https://www.pabbly.com/connect/integrations/strava/. However, we are encountering issues while setting up the webhook. Currently, we can only configure a single webhook URL, and all data from multiple users is being sent to this single URL. We need to set up separate, specific webhook URLs for each user in our Strava integration to align with our OAuth application requirements.Could you assist us with this issue?

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2 months ago
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YellowHatHub Starter
asked in Strava Features Chat
Include timestamp and location in photo EXIF of Strava archive

Thank you for a great app and thank you for offering a data export function through the Strava archive.   Could you please include timestamp and location information as EXIF tags in the media files of the Strava archive? I would like to use the media files in the Strava archive to create a photo album of the workout photos in chronological order and with location information.   Thanks for your consideration.

01
Y
2 months ago
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BigNoseAngieHub Starter
asked in Developers & API
Kom-request returns empty arrays with status 200

My app queries personal Koms every 30 mins starting 6am (CEST) up until 12pm and compares it to previous data to log lost/gained Koms.Everything works fine except the first query in the morning at 6am which has almost half the get-requests being returned with empty arrays even though their status is 200. The number of empty requests is non-deterministic, meaning sometimes It fetches 2200 of ca. 4000 Koms sometimes less, sometimes more.Here is a small excerpt of my server logs from 6am: <br> ** Fetching From Database: ids<br> ** Fetching Tokens - EXPIRED<br> ** Refreshing Tokens - SUCCESS<br> ** DatabaseID count: 4010<br> ** Fetching Kom Pages<br> ** Fetching Kom Page 1<br> ** Fetching Kom Page 2<br> ** Fetching Kom Page 3<br> ** Fetching Kom Page 4<br> ** Fetching Kom Page 5<br> ** Fetching Kom Page 6<br> ** Fetching Kom Page 7<br> ** Fetching Kom Page 8<br> ** Fetching Kom Page 9<br> **

00
B
2 months ago
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MarkbrideHub Rookie
asked in Strava Features Chat
descrepency in total run time between Moving/elapsed time and splits

HiI've just run a 12km and checked my times - can anyone explain why the moving time total shown (1.10.03) is different to the splits (I've totalled them up, equalling 1.09.12)?(NB I understand the difference between moving and elapsed times)Thanks!Mark

01
M
2 months ago

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