Ask & Troubleshoot

Hello community, I have been having a media error when trying to upload photos to my strava activity. It has been over a month now and I’ve tried multiple different combinations: upload photos on wifi or on mobile network. I also tried to delete the app, turn off my phone and reinstall the app. Nothing works.  I am uploading from an iPhone 15 with iOS 26.1 and I have the latest app version: 439.0.1 Can someone please help me? 

Hi,I’m using Technogym equipment at my gym — the Excite Bike and Excite Run. Every time I use them, I sync my phone with the Technogym app. It then connects to my Polar OH1 and sends the training data when I’m done.Both machines send my data to Strava after the workout, but I can only see my heart rate data for the Bike sessions. The heart rate data doesn’t appear on Strava for treadmill (Excite Run) workouts, even though it’s visible in the Technogym app.Any idea why?Thanks in advance.

I've paid to have no ads - so why does Strava Shop keep popping up on my home page in the app?

I noticed this a few weeks ago and wasn’t sure if it was just me, but here it is: Strava is showing the moving time as the “headline” time for a RACE. The elapsed time is tiny and only visible if you look for it. As one of the people who desperately wants the “let us choose elapsed time as our default” feature, this is disturbing, because the “workaround” was to set runs and trail runs as races to force the display to elapsed time, but not even that isn’t working!Here’s a screen shot from a pro athlete who just won a race, setting a course record, and their moving time is what shows prominently on the activity overview page: https://www.strava.com/activities/16603682047/overviewNot cool, Strava! 

AirPods Pro 3 Heart Rate Support? Will Strava be able to support it? 

https://support.strava.com/hc/en-us/articles/360049869011-Map-Types Seriously. What is the point of the time map included in the subscribers map options? If this is simply elapsed time, then it will always be the same and relatively pointless. Maybe there's more to it than I understand?

Al querer visualizar una descripción la cual necesita pulsar el botón de ver más, este no aparece hasta que una vez entrada en la actividad vas a la zona de abajo de todo, donde las gráficas, y vuelves a la zona del texto. Al volver ahí es cuando aparece el botón de ver más. 

저는 서울에 사는 러너이고, IT/데이터 분야에서도 일하고 ​​있습니다. 3년 정도 러닝을 하다 보니 문득 이런 생각이 들었습니다. Strava에 이미 제 데이터가 다 있는데, 숫자만 보는 게 아니라 제가 어떤 유형의 러너인지제대로 파악할 수 있지 않을까요 ?그래서 저는 제 데이터를 직접 조사하기 시작했습니다.GPX를 구간별로 나누고, 페이스/고도/심박수를 합산하여 페이스가 떨어지는 지점을 찾았습니다. 분석이 복잡해지기 시작했기 때문에 AI에게 패턴을 해석해 달라고 요청했습니다.놀랍게도, 그것은 나에게 의미 있는 통찰력을 제공했습니다.예를 들어: 오르막길 직후 HR 급증 → 오르막길 직후 속도 급락 너무 빨리 시작 → 후반에 불가피한 추락 바람/온도가 예상보다 성능에 더 큰 영향을 미칩니다. 평균 페이스는 괜찮은데 안정성 이 너무 안좋아요(ㅋㅋㅋ) 그것은 완전한 사이드 프로젝트로 바뀌었고, 지금은 알고리즘을 개선하는 한편 친구들의 GPX 파일도 분석하고 있습니다.궁금하시다면, 직접 분석을 시도해 보실 수 있는 작은 Notion 페이지를 준비해 두었습니다. 링크는 여기 있습니다!https://www.notion.so/InMyRace-AI-러닝-코치-베타-가입-2b6b8fd0382d80daa354f1ebd4727829?source=copy_link

I’m a runner based in Seoul, and I also work in the IT/data field.After running for about 3 years, I started wondering…Since Strava already has all my data, shouldn’t it be possible to understand what kind of runner I actually am, not just look at numbers?So I began digging into my own data.I broke the GPX into segments, combined pace/elevation/heart rate, looked for points where my pace dropped…And since the analysis started getting complicated, I asked AI to interpret the patterns.Surprisingly, it gave me some meaningful insights.For example: HR spikes right after an uphill → pace collapse shortly after Starting too fast → inevitable crash in the second half Wind/temperature affect performance more than expected My average pace is okay, but my stability is terrible (lol) It turned into a full side project, and now I’m analyzing my fr

I created a route, downloaded it for offline use. When I arrived at my location, there was no mobile signal so I put my device in airplane mode. I retrieved the saved route, and selected start route. The app started recording. There was an orange line, indicating my route. All good. I push the power button on my phone to turn off my screen to save battery. At my first intersection, I pushed the power button to turn my screen on, and I watch the orange line disappear. To get it back I need to press the back button on my phone to return to the previous screen in the app, then choose “Start Route” again. The orange line is back. I then turn off my screen again, and when I turn it back on, poof, orange line gone again. I go back to the previous screen in app, select “Start Route”, and orange line is back. I turn off my screen, and...repeat, repeat, repeat, for 13 miles of my hike.

The new maps showed in the activity overview are so ugly! And you can't even see if you are running in the woods, it all looks like running in a city environment. Worst update ever!

Dear Strava team, I met the issue that I already paid subscription however the advanced functions are still in lock. And when I’d like to submit issue ticket with attachment, the whole APP will always jump out  totally, pls can you help to havea look? looking forward to you feedback. Thx.

I’ve been a paying subscriber for over 7 years and log activities on a nearly daily basis. In the last 10 days or so, my account has been unable to copy routes, create routes, see top segment times below #10… or any of the features that come with a paid plan. I have clicked on the “Upgrade Now” button and the result from the next screen says: “You are already a subscriber” and returns me back to the prior page still unable to access or create anything I wanted.I have even checked on my iPhone subscription summary and my Strava app is “paid through Feb 2026”.So what’s the deal? I’m planning a trip in a couple weeks and need to map some rides. The sooner the better too.

For an url like https://www.strava.com/api/v3/activities/{id}/streams?keys=time,latlng,altitude,heartrate,cadence,distance,moving,wattsI’m currently seeing the following response headers:  content-type, content-length, connection, date, server, vary, x-envoy-upstream-service-time, x-cache, via, x-amz-cf-pop, and x-amz-cf-id, but *not* the rate limit headers described at https://developers.strava.com/docs/rate-limits/ What gives? Is the documentation out of date? Have the rate limit headers been deprecated? Am I seeing proxy-cached content that strips the rate limit headers or something like that? If the rate-limit headers are absent, does that mean the request doesn’t count against quotas?

I want to link my insta360 editor to my strava account but the Error 403: Limit of connected athletes exceeded. I do have some videos of me running, and i’d love to see how strava connects with it. Do i need to inform the app developer? or strava has to do smthg?

The recently updated base map almost completely does away with any indication of topography. Instead a flat, green, and boring map is underneath an even less detailed activity outline. Bring back the old base map please.

I have created a miniapp in Farcaster, and I am using one API… I am getting issues to get users authorizate Strava via my app, do I need special rights?  Thanks in advance!

Hi everyone,I’m experiencing an issue with the Strava OAuth mobile authorization flow.I have a system that automatically updates each Strava activity’s description with a URL to my platform: https://pacerai.vn/.When users click this link inside the Strava activity description (in the mobile app), they are taken to my website. After that, they tap the “Login with Strava” button, which redirects to:https://www.strava.com/oauth/mobile/authorizeProblem:When users come from a Strava activity description → open my link → tap “Login with Strava”, the redirect to Strava’s OAuth page does not work.However, if users manually open Safari → type in https://pacerai.vn/ → tap “Login with Strava”,

After years of behaving correctly and without changing any device, Strava now seems to give up recording after, say, 60/90 minutes. At the end of the activity, it leaves a message: "Strava has recovered from a problem and has resumed recording". A straight-line is drawn on the map between where the problem presumably started and when the activity ended. Plenty of GPS satellites in view. Cycling, walking and hiking. No significant periods of me being stationary. Auto-pause disabled. Anyone else suffer from this?

I am using Strava on my Android phone to track my runs. It seems like the moving time is sometimes reduced when I save the activity. On the result screen before saving the activity everything seems to be correct, but after it is saved, the moving time is sometimes reduced a lot as well as the times per kilometer. The elapsed time however seems to be realistic.In the situations when I faced that behaviour, I had paused the activity during the run for a longer time. It seems like the moving time is reduced by the difference between moving time and elapsed time when the activity is stored. And the elapsed time is set to the real moving time.Unfortunately I don’t have screenshots from the activity before saving it right now, but I will try to produce some if this helps.Currently I can only provide screenshots from the data that is shown after I saved the activity. There I can see that the times per kilometer are completely unrealistic. At this run I was really slow

On android, every time I go to the home tab it asks me to accept the updated terms and services policy. I have accepted it dozens of times but it continues to pop up. Anyone have a fix?Thanks 

About September this year, my Garmin watch stopped syncing heart rate data to Strava, when it had worked fine previously. My app has been updated to latest version (Android version 438.9), Before you tell me to go to “Data Permissions” under “Settings”, it does not exist in my app, or on the website. You would probably tell me to go here How-Strava-Uses-Health-Data, which I’ve looked and does not help me.I lodged a ticket with support, they told me the same thing to go here, but data permissions does not exist… if I click the “Data Permissions” link on that page, it takes me where I want to be I guess: https://www.strava.com/settings/consentHowever, clicking on this literally does nothing, if I “

I’ve noticed a change in how Strava calculates calories when switching between bikes. Earlier, when I changed my bike selection (e.g., from my Scott Aspect 970 to my Cannondale Optimo), the calorie count used to update based on the bike and its weight. However, now when I switch bikes, the calorie calculation remains the same, regardless of the bike chosen. Could you please clarify if there has been a change in how Strava factors bike weight or type into calorie estimates? I’d like to understand if there’s a way to make calorie calculations more accurate when using different bikes. Thank you for your help! —Abner John 

Hello! I have noticed that if I start an activity on the Strava app on my Pixel watch 2, it times out at 9 minutes Has anyone experienced this? And any ideas on how to fix it? 

Hello,I am using a galaxy ultra to do my run, and the data on strava never correspond to samsung health app, it always missing distance. How can i solve it? Thank you