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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
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Beto_triHub Starter
asked in Strava Features Chat
Training plan - Calendar

Is there any way to plan training on Strava? I signed up for a half marathon running training plan, but I can't see upcoming activities to do in my calendar. Is there this functionality in the app?

414
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2 months ago
aligg
aliggHub Rookie
asked in Developers & API
API: Are there plans to include description in the return objects from /athlete/activities?

Hey everyone! I'm working on a project and belatedly realized that description is available in the response from the get activity endpoint, but not from the list activities endpoint. It seems so gratuitous to then call out to getActivity for each activity from the list results! Does anyone know if there are plans to include description in the list endpoint as well? It's my first time posting to this discussion board so hopefully this is an okay question to ask and I added okay labels and tags. As a first time poster I wasn't sure the difference between labels and tags really!Thanks!-Ali

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aligg
2 months ago
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CaiataHub Rookie
asked in Strava Features Chat
Maps

Strava doesn't offer the same number of map layers. Is it foreseen by October 1st?

203
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2 months ago
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bill_mHub Rookie
posted in Strava Features Chat
Pronouns

You've started using 'their' when referring to your customers instead of 'he' or 'her'. Why not have a 'preferred pronoun' field on the profile page for those who want to choose something other than 'he' or 'her' and assume the rest of us are referred to as 'he' or 'her'.

26
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2 months ago
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kastiljoHub Rookie
asked in Strava Features Chat
How long does it take for strava to recalculate achievements

Hello,when I try to refresh activity achievements, how long after presssing Refresh Achievements for this Activity (+Proceed) does it take to recompute all achievements for this activity?I'm asking because the "Achievements are being recomputed for this activity. This may take a moment." message at the top of the pa ge doesn't dissapear by its own, but does dissapear immediately if I refresh the page. I know that recalculation is happening in the background but due to this message not dissapearing I don't know when it finishes.

46
K
2 months ago
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BlissHub Starter
asked in Strava Features Chat
strava incorrect data?

Hi, this has happened again and I am getting annoyed by whatever Strava is doing with my team runs uploaded from garmin. Picture this:runner A (garmin) and runner B (polar) run the same trail, have the same pace, same pauses, everything is basically the same. Stats in both garmin and polar app are nearly identical - obviously, we ran together. Yet on strava, my (garmin) activity is 52 MINUTES longer than my friends. Like how is that possible if we ran arm by arm? His average moving pace in Strava reflects exactly what his polar app says, in my case, according to strava - I am 30% slower than him. Where is the logic in this?Garmin: https://strava.app.link/vjoeZ2WQIMbPolar: https://strava.app.link/xWOk5LZQIMb

82
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2 months ago
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greencommuterHub Rookie
asked in Developers & API
Summary polyline

Heya,If you upload an activity via GPX file, does Strava generate a Polyline for it in its API ?From what i see summary_polyline is empty for such activitiesIs that normal?Thanks

40
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2 months ago
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4joey1Hub Starter
asked in Strava Features Chat
Strava does not auto pause when one stops for a while when recording a walk

Hi,I have strava installed on my android phone and enable autopause on for both ride and run but when I record a walk and during that walk I stop for a few minutes,strava doesnt autopause and continue with the timer thus the recorded average speed for my walks is lower than actual speed.Is there a way to enable auto pause for walks?

201
4
2 months ago
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DavidLHub Rookie
asked in Strava Features Chat
Mismatch of activities between reality and annual statistics

Hello, I have a discrepancy between the number of uploaded activities and the annual statistics in My Stats on my account. I have uploaded 93 activities in 2024, but in My Stats I have only 83 activities for 2024. When I add up all the activities in My Activities in Training folder, the total is correct - 93 activities. Where could the problem be? My account is 39535432. Thank you. David Lukes

03
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2 months ago
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BlobHub Rookie
asked in Developers & API
(RESOLVED) Activities limited to 1000 in Training/My Activities

Recently I noticed that the number of activities available to review in Training/My Activities has now been capped at 1000. I'm sure that wasn't the case previously, is there a reason for this change? What has happened to the data for the older activities beyond the 1000activity limit and can a user recover those activities beyond the 1000 cap if they want them? Also will the older activities above 1000 remain visible on the individual heat map?

79
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2 months ago
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cshdllrHub Starter
asked in Developers & API
How to check the app approval status

Hello - I've been waiting for over a week to get approval for an app. There doesn't seem to be a way to check on the status of the app, which makes me question whether I submitted it. Any tips on knowing whether your app has been approved? 

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2 months ago
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BlechounHub Rookie
posted in Strava Features Chat
Retire gear component

Hi everyone. Is there any hack how to retire an added component to specific date at my bike in the Strava application. Here is the situation, I changed a chain 14 days ago, but I forget to retire the previous one on the day of change. When I want retire the old one, it counts all the kilometers it did not do. thank you

510
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2 months ago
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JayboykodiHub Starter
asked in Strava Features Chat
I’m being charged for a free trial - ticket no 3030400

Hello ,I sent an email 5 days ago, about charging me for a free trial, i haven’t had any reply for the refund. I have sent follow up emails and no one is replying £54.99. ticket number-3030400

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2 months ago
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jl2Hub Starter
asked in Developers & API
Accessing kom/qom data for segment

I have noticed that for an app I found online, https://github.com/bokub/stravanity that when querying the segments api endpoint, the response includes a field 'xoms' containing kom and qom times and also 'local_legend'. When I query the same endpoint with my own app API key I do not get this data, even though I am a subscriber. What could I do to fetch the kom/qom data for segments?

22
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2 months ago
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JoeShafeiHub Starter
asked in Strava Features Chat
Subscription Issue

I renewed my subscription, but Strava created a new subscription that isn't showing in my app. My current subscription will expire in 22 days (a 1-year subscription), and the new one doesn’t appear. I’ve submitted two tickets but haven’t received any response. What should I do? It’s extremely frustrating.

41
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2 months ago
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ShaversHub Rookie
asked in Strava Features Chat
10 year age groups is too much for over 50.

I just entered the 55 plus category, and looking ahead to 65, it's hard to imagine going as hard  as I do now.  Just as I know it's noticeably harder now than it was at 45.  Lord knows I'm working my tail off.  So it seems that after 45 or 50, it would be a bit more fair and beneficial to make it a 5 year age group.  Personally, I don't mind people knowing my age either, so it'd be nice to see a person's age in their profile so I know if I'm competing against a young kid or not.

11
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2 months ago
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AlanLSmithHub Rookie
asked in Strava Features Chat
Email Settings

Hi all, I’m new to Strava and this community but does anyone know how to stop getting emails every time someone gives kudos? I don’t want to stop all emails but don’t want my inbox filling up with things I can easily see in the app. The email notifications settings only has on or off for all emails. 

134
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2 months ago
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FrytkiHub Starter
asked in Strava Features Chat
Athlets search (web) - can't search by city name any more

Hi, I would like to report that athlets search has an issue from at least few weeks. I used to search athlets via web search using certain phrase (my city name: Biała Podlaska). Unfortunatelly it is not possible any more for that phrase - search returns no results. At the same time I can search for e.g. "New York" or any other city near me like "Lublin" an it works, it returns athlets. The problem is only with "Biała Podlaska" (or biala podlaska, biała podlaska, Biala Podlaska ... and so on).

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2 months ago
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miknowakHub Starter
asked in Developers & API
Webhook event data schema

I'm looking into implementing webhooks into my application, however, I cannot find a complete event schema anywhere.https://developers.strava.com/docs/webhooks/The above website contains only one example, with update of activity title. I what to know what data I'll receive when activity is created. Will I also get a webhook call of type "create an athlete" when someone signs up for my application? Or I just couldn't find the docs I was searching for?Cheers,

111
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2 months ago
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shaunihibbertHub Starter
asked in Strava Features Chat
not replying to my email

hi, i sent an email 2 days ago, about mischarging me for a free trial, i haven’t had a reply for a refund for the £55. ticket number-3033170

21
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2 months ago
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SloMotionRunnerHub Starter
asked in Strava Features Chat
A small tweak to activity stats: add number of activities to web bar graph on Athlete profile

I publish a weekly summary of our group stats. Being able to click on a week in the bar graph under a persons activity and see the total miles and time for that week is very helpful. What’s missing is the total number of activities for that week. I have to sit and count each person’s. It would be very helpful if that number appeared with the other two.

21
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2 months ago
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TounSecHub Starter
asked in Developers & API
Get club events and posts from the API

Hi,Recently I have created a strava club dedicated to my school. I wanted to dev a discord bot rattached in the server for my school but, 2 mains features that I wanted to implemented isn't possible because we can't get events and posts from the API🙁It's really shame because I'm sure, this can be used from many Strava API developpers. Is his planned for soon ?Thanks in advance for the response 😁

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2 months ago
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funpowHub Rookie
asked in Strava Features Chat
Imported GPX file snaps to trail unwantedly when creating a route

This has happened to me several times when I've tried to import a GPX file to create a route on Strava. I have been making GPX files using FatMap because its the easiest editing software I've found so far. I get the track looking perfect on FatMap. I then import the GPX file to Strava, but I've found that parts of the GPX track snap to a nearby trail or road when they aren't supposed to and I can't figure out how to correct that part of the route. I've tried adding extra data points in FatMap to no avail. I've tried turning on manual mode before importing the file, which didn't change anything. I've tried adding manual waypoints in Strava, but all that seems to do is hopelessly mess up the track. What am I doing wrong?Update: I created a route from scratch using nothing but manual points in FatMap and Strava still altered it and snapped parts to the trail when I imported it into Strava. So frustrating! Why can't Strava route mapping just work like FatMap? They bought the platform!!

71
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2 months ago
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lucy435Hub Starter
asked in Strava Features Chat
I can't add any link at my strava post body.

Please help someone.I am new at Strava. I joined yesterday. I can't add any link on my post.look at this post: https://www.strava.com/athletes/146750994/posts/32091358I added my website and facebook page link, but post is live with out link. Why I can not add link on my post?

141
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2 months ago
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Erik1966Hub Starter
asked in Strava Features Chat
Calorieën aangeven / Indicate calories

Heb sinds kort geen opgave van calorieën meer in de app. Ik zie ook dat er een activiteit wijziging heeft plaatsgevonden? Tot aan mei dit jaar gebruikte ik voor spinnen een activiteit die niet meer voorkomt, gebruik nu binnen fietsen maar deze geeft geen calorieën aan, Hoe op te lossen? TRANSLATION:  I have recently stopped reporting calories in the app. I also see that an activity change has taken place? Up until May of this year I used an activity for spinning that no longer occurs, now I use indoor cycling but it does not report calories, How to solve it?

51
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2 months ago

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