Ask & Troubleshoot

My run activity is stuck on processing activity i already restarted my phone, uninstall and install the app, i have log out and log in many times but still stuck on processing activity pleas help me

J'ai enregistré il y a environ 40 min une activité mais elle ne s'affiche pas... le serveur est en train de la traiter apparement et on me dit de contacter le support. Suis je le seul auquel ça arrive ??

I have a workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

As a longtime fan and frequent user of Strava, I really value the platform and appreciate the continued development. That said, I was surprised by the recent UI changes for subscriber profiles, and I wanted to share my concerns. Orange Gradient on Subscriber Profiles The orange gradient at the top of profiles makes interface elements harder to see—particularly the icons in the top right. The dominant orange color inevitably clashes with user-generated photos in the carousel. The gradient darkens into a muddy brown at the top, which further disrupts visual harmony. A clean, neutral background would better support photo-focused content.   New Shield-Shaped Profile Photos The switch from circular to shield-shaped profile pictures for subscribers feels like an unnecessarily bold change. Compared to the subtle chevron

Since today I can suddenly see who of my contacts is a subscriber and who isn't. That means they can see the same for me. Surely that's private information I didn't give strava permission to share with my friends?I once got a subscription to support Strava, but that doesn't mean I want to broadcast it to the world. It feels extremely pretentious. Can this be turned off? And if not, can I get my subscription cancelled and refunded? It still runs until March but surely this wasn't part of the agreement I signed. 

May I ask you to add Padel as acitvityhttps://en.wikipedia.org/wiki/PadelAs of 2023, there were more than 25 million active players in more than 90 countries,according to the International Padel Federation (FIP).On the other hand, I wonder  why Racquetball is there.I have never seen a Racquetball activity in Spain, Italy, France, Switzerland, Germany and UK.https://en.wikipedia.org/wiki/Racquetball

Hi, I cannot see Power Skills on my Android app on my Google Pixel 9 Pro. I updated the app and also tried uninstalling and reinstalled the app. Nothing did help, still cannot see the functionality anymore. I was able to see it previously and all my activities were tracked with power meter.Thanks in advance! Best,Tobi

Currently, my personal Strava account is tied to the Developer API Application that I'm using for a running app I helped develop. I want to transfer this to a new developer taking over for me. How can I do this? I just emailed support.

Recently I started to run with Suunto Race S watch. While I quite like this watch, it has one significant for me disadvantage compared to my old Garmin Fenix 7X - support for Strava Live segments.With Garmin Fenix 7X, I can have up 100 segments synced to the watch, and downhill running segments are synced (despite what Strava’s support article claims). Just to be clear, downhill cycling segments are not synced, but downhill running segments are. That is great, because I live in a hilly area with a lot of downhill running segments, especially when that is applied to trail running segments.Now, with Suunto Race S, the number of synced live segments is limited to only 20, and downhill running segments are not synced. I wonder whether these limitation come from Strava or from the device specific implementations? The main proble

Hello, just been browsing the Strava map. A lot of my personal heatmap data has disappeared. Rides that were on there have gone, both old and recent. I like to use personal heatmap and global heatmap to plan rides and with a lot of my ride data gone this has become a pain! It was a great feature, so I’d like to know how to get all my data back on the personal heatmap map please. 

As I have seen in previous posts several months ago, I cannot access offline maps. Yes, I have save and downloaded the maps. Yes, I have the latest version of Strava 432.0.1. When I am off line, all I see is what's in the screenshot below. The View Saved button is dead. Am I missing where my Saved Content is? 

Anyone else having this problem.  Seems like its been a problem since i can remember, years or more.First of all, i have been a member since February 17th, 2014 and a premium member since June 13th, 2018.  I don’t know if its because of how long i have had my account, but on the APP (not computer), i cannot see ALL of my Followers, or all those i am following. It stops loading after a few hundred.I am following 525 and i have 558 followers, but not all load for eachI read somewhere that Strava only allows you to see 200 Followers and lets you see that you are following 200 on the APP.  I don’t know if this is true, but it seems like a bug AND should be fixed for Premium users..

I recently tried the paid version of Strava for a month and noticed that whilst recording a run the screen displayed the Split Avg Pace as opposed to the Avg Pace for the whole run. After googling it, it turns out this is a feature of premium, however now I'm back to the free version it hasn't changed back to showing Avg Pace. I tend to do longer runs so don't find Split Avg helpful at all whilst running.Anyone else had this? I've tried making a new, free profile but that still just shows Split Avg whilst recording.

Hi, i live in Germany and my set language is german. However the standard activity title is in English. How can i change that? I don’t want to change every single activity. In 2024 my standard activity titles were in german. Thank you for your help.

I submitted a request for activation of more athletes and it was approved (increased number of allowed athletes to 999). And now I still get:  

I did a park run this morning.It should be my 2nd fastest 5k.The distance registered as 4.95km to start with, and then the "correct distance" option only increased it by 1 metre.I know it will seem silly to some, but this is my best run in months and I'm frustrated it has not registered as 5km, and feel there should be a way around this.I get that strava want to avoid people cheating, but this was a park run. 90 other people recorded it at the same time as me. Is there no way AI could identify it as a park run, and I could be allowed to adjust distance to 5km?I don't think I'm the only one to be frustrated in similar situations.

Hi may i request a refund for my money that is paid in your app, i didnt intend to subcribe your offers and i was shock because it automatically paid. I need my money right now because that is my allowance for the whole week and i am only a student and out family is poor.

How do I get rid of the widgetty thing on my lock screen of iphone? It is killing my battery.

Hi there,retrieving the club events from the api-endpoint /clubs/:id/group_events shows only the first date in the upcoming_occurences property even if there is a weekly or monthly interval set. Even if this date is in the past what for sure is no upcoming date :)This seems to have changed in the meantime as it worked before. Back then the upcoming_occurences array has been populated with future dates.Has anybody experienced the same behavior? Cheers,Tobi

Hi, i accidentally paid for an annual subscription. I canceled the subscription the same day. How can I get a refund? 

Bonjour j’aimerais un remboursement de l’abonnement qui a être effectué sans consentement je n’ai pas accepté quoi que ce soit pour cette abonnement, l’abonnement était de 69,99€

My Fitbit refuses to send heart rate data to Strava. I can see the heart rate data in the fitbit app but it will not come through to Strava. Any suggestions? I’ve checked the settings on the fitbit app and HR data is allowed to go through.

I'm trying to programmatically set the perceived exertion for an activity in a lightweight commute logger chrome extension I've written. Setting perceived_exertion through the Strava API doesn't seem to work. I can set other attributes of the activity, like type == commute, but not perceived effort. I tried setting it via UI manipulation but was unsuccessful doing that as well. I was able to successfully correct distance by using UI targeting, but nothing I do will change the perceived exertion. Any thoughts as to what I might be doing wrong? Ideally this would be settable through the API.

Hello Strava Support,I hope you’re doing well. I’m contacting you because one of my runs is missing and not showing up in my Strava app.Here are the details of the activity:Date of run: 16/10/2025Approximate time: 8:55Device/App used to record: Strava app on Android Xiaomi Redmi note 13 the same a always useDistance : close to 4 KmDuration : close to 25 minPlace of the run : parc de chanteraines GennevilliersI’ve already tried refreshing the app, logging out and back in, and checking the Strava website, but the run still doesn’t appear even if i click finished in the app as a always do.Could you please help me recover it if it possible ?Thank you very much for your help and time.Best regards,

Hello, my account an old strava, but what we did was get a different strava subscription for my friend  with same Google e-mail address.:( I'm a subscriber. We subscribed to a friend from my own android phone to help him. However, that, my own subscription has been canceled, I want to buy a subscription now, it asks for a price of 3 times the normal price.