Ask & Troubleshoot

How do I get rid of the widgetty thing on my lock screen of iphone? It is killing my battery.

Hi there,retrieving the club events from the api-endpoint /clubs/:id/group_events shows only the first date in the upcoming_occurences property even if there is a weekly or monthly interval set. Even if this date is in the past what for sure is no upcoming date :)This seems to have changed in the meantime as it worked before. Back then the upcoming_occurences array has been populated with future dates.Has anybody experienced the same behavior? Cheers,Tobi

Hi, i accidentally paid for an annual subscription. I canceled the subscription the same day. How can I get a refund? 

Bonjour j’aimerais un remboursement de l’abonnement qui a être effectué sans consentement je n’ai pas accepté quoi que ce soit pour cette abonnement, l’abonnement était de 69,99€

I'm trying to programmatically set the perceived exertion for an activity in a lightweight commute logger chrome extension I've written. Setting perceived_exertion through the Strava API doesn't seem to work. I can set other attributes of the activity, like type == commute, but not perceived effort. I tried setting it via UI manipulation but was unsuccessful doing that as well. I was able to successfully correct distance by using UI targeting, but nothing I do will change the perceived exertion. Any thoughts as to what I might be doing wrong? Ideally this would be settable through the API.

Hello Strava Support,I hope you’re doing well. I’m contacting you because one of my runs is missing and not showing up in my Strava app.Here are the details of the activity:Date of run: 16/10/2025Approximate time: 8:55Device/App used to record: Strava app on Android Xiaomi Redmi note 13 the same a always useDistance : close to 4 KmDuration : close to 25 minPlace of the run : parc de chanteraines GennevilliersI’ve already tried refreshing the app, logging out and back in, and checking the Strava website, but the run still doesn’t appear even if i click finished in the app as a always do.Could you please help me recover it if it possible ?Thank you very much for your help and time.Best regards,

Hello, my account an old strava, but what we did was get a different strava subscription for my friend  with same Google e-mail address.:( I'm a subscriber. We subscribed to a friend from my own android phone to help him. However, that, my own subscription has been canceled, I want to buy a subscription now, it asks for a price of 3 times the normal price.

HelloI have a Hama 7010 GPS watch, works great but when the activities upload to Strava, they show the mapped route and distance but NO TIME and ELEVATION.In the Hama Fit Move App everything is displayed correctly.Any Help please.

Very confusing set up for challenges.  I can't find my challenge I set up and people I invited can't see the challenge.  The challenge day has come and I can't find it anywhere or a leaderboard.

When searching your activities on the mobile app, search results are returned in non-chronological order. When I do interval workouts, I will leave a note in the "private notes" section stating the type of interval I did. When I go to "My Activities", before executing a search the activities are listed in chronological order. Once a search is executed, say for "intervals" I get back all of the proper results, but the order of them is all over the place. I believe they should still be in chronological order. Thank you! Also the little auto save statement for this text box should probably be in my local time. Its not. Just saying.

Hi, I want to connect my strava account to my website: How do I get the activity:read_all" scopes to access activity details? Scopes required for my applicationI'm asking the strava developers for these scopesactivity:read_all - Access to all activities (public and private)profile:read_all - Access to the athlete's full profileread_all - Extended access to general dataThanks to the community!

Hi Strava Community,I’m using an iPhone 14 to record my Strava runI always observe that my distance is always longer than my friend on the same courseFor exemple : this WE I ran “20km de Paris”, my Strava dispay 20,92km instead of 20km !It’s a huge error around 5% If I try to correct it by strava it’s worst with 22km ! I shared with you all my gpx file, maybe it can help to understand and I hope find a solutionThanksLoïc 

I have noticed on my API Settings page that there's a limit to the amount of users an app can have. I know (based on API access) that a large percentage of users installed my app, tried it out and never used it again. My question is then: how can I revoke access to these users?

I was wondering what the response times are at the moment. Saw a few related posts about backlogs but they were a while ago. Accidentally got someone banned so it is kind of urgent… Also have a ticket open for a different issue. One has ‘high’ priority and one has ‘normal’ prio. Does this make a difference?

Good day all I applied to become a strava developer and get access to Strava API. I received an email thanking me for my application but no formal email saying my application was successful or declined…. I do however receive emails from strava starting with “Dear Developer….” Does this mean my application was successful?

Hello to evereyonesomeone can tell me how I should proceed if I want signale a dishonest Strava user? Unfortunately, the Strava user in question has blocked me, and I cannot access his activities. The person in question is over 70 (!) years old and rides his modified Specialized E-Tarmac on our segments, stealing the KOMs. Several Strava users have already tried to block the person, but no one can access his profile.Greetings, Stephan  

Strava added the flyover option for sharing a few months ago, and now it seems to be the default share option. If I want to share just the map version of the activity to Instagram, it changes it to portrait orentiation and cuts off large parts of the activity, making it unusable. It used to share the map version of the activity as a square on the Instagram story. Both my apps are updated to the current version. How can I share just the map version of the activity and have it look like normal? Is there a way to set the map version as my default share option? I generally don’t want to share the flyover/video version of my activity.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

100% reproducible. Uploading a rowing activity correctly shows the distance in meters. Editing the workout changes it to miles. It also changes the workout type from rowing to workout.  solution: workaround that’s also 100% reproducible: change the workout type to anything else and save. Then change it back to rowing and save. Miles are changed back to meters.  would love to see this fixed. Thanks!

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like

I recently did a 100km charity ride. A segment was created for the whole ride. My effort for this segment has been wrongfully excluded from my segments.  I am not sure why it has been excluded. My ride data shows that my effort is correct. I has trained to be able to do this ride as fast as I can and also without stopping. My effort is not shown on the leaderboard as it has wrongfully being excluded. This is frustrating 

A friend of mine can't login to his Strava anymore and we think it is because of an inappropriate comment (joke) from his account to mine, that was reported. He did not receive any message of being banned or suspended but still can't login. Is there any way to discern being temporarily suspended from being perma banned? I can still see his account and activities but he gets a message of not being authorized to login when he tries it. 

I am currently working on an academic project in the field of Data Science and AI/ML. The project focuses on analyzing training load and detecting overtraining using Strava activity data.Right now, the API only allows 1 athlete to be connected per application. For this research, I would like to increase the athlete limit (e.g., 20 athletes or more) since multiple participants have consented to share their activity data for this study.Is there a process or application form to request an increase in the number of athletes allowed to connect? If so, could you please guide me on how to proceed?

I forgot to disable the auto-renew feature in my strava app and it deducted an annual membership's worth of money in my e-wallet. I need the money to pay bills and I need a refund. I already submitted my ticket and emailed them at their support email but they have yet to give me an update regarding this case. Please can someone help? 

My avticites is not upploding to Strava from Garmin since the last update at Wednesday.