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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
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GregoryCordierHub Rookie
asked in Developers & API
Displaying heart rate values from fit files developer fields

I have developped an application that sends heart rate from a Wear OS watch to Garmin Edge bike computers. Heart rate is saved in a developer field that should override heart rate native values. I do the same for power (in a developer field inside the fit file). Power is displayed on Strava but not heart rate. It would be great if Strava displays heart rate values from developer fields with nativenum = 3 when heart rate is not already present in the .fit file.This way people will be able to use their Wear OS smartwatch as a HRM together with their Garmin GPS and get heart rate on Strava.Thanks for your consideration

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2 months ago
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MkarlHub Rookie
asked in Strava Features Chat
(RESOLVED) Progress not Updating

Hello, my progress is not updating, is there a way to fix this? It works on the website though Thank you  

44
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2 months ago
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LyroHub Rookie
asked in Developers & API
Track workouts on Strava (in-app or with API)

Hello there! I am working on an integration from my favorite fitness and workout tracking app, named Strong. It is focusing on gym workout, something Strava does not seem to support as of right now at all. I already built an MVP which is working and successfully imports all my Strong workouts into Strava, but only as a very basic text list with all my exercises and reps, nothing too fancy. I would love to know if I could create a workout-specific activity, with informations like exercises, reps, weights and so, either via API or in-app directly?

76
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2 months ago
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HarrisonMorrisHub Starter
asked in Strava Features Chat
Progress not Updating

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

54
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2 months ago
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TirsamisuHub Rookie
asked in Strava Features Chat
Family plan not in same country error

Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Netherlands, however 2 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be able to join in the family plan. Please help out.

153
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2 months ago
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KevinWhiteTriHub Rookie
asked in Strava Features Chat
Tilt on the draw Route feature for mobile

Hello. There is probably an easy way to do this, but I think there needs to be a button to change the view back to a direct overhead vs tilt. I live in a very flat place where the tilted view is never that interesting. However, I do draw a lot of routes on my phone. Sometimes the screen gets tilted and for the life of me I can’t get it back. If there was a button or if you tapped the compass twice it would be nice if this changed the tilt back.  Thanks!

16
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2 months ago
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gataolikepatherHub Starter
asked in Developers & API
POST STRAVA

KENAPA LINK DESCRIPTION SLALU HILANG JIKA PINDAH WEBSITE MASALAH POST DI STRAVA TRANSLATION:  WHY DOES THE DESCRIPTION LINK ALWAYS DISAPPEAR WHEN YOU MOVE WEBSITE    POST PROBLEMS ON STRAVA  

10
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2 months ago
hy0ug0
hy0ug0Hub Rookie
asked in Developers & API
Multiple subdomains for one account using the API

Hi, is there a way to authorise multiple subdomains for the API in the "Authorization Callback Domain" section ? Or add a comma separated list of domains ?For exemple I want to be able to authorise, foo.my-domain.com and bar.my-domain.com.Can I just authorise *.my-domain.com in the settings ? Or I need to create a Strava account for each subdomains ?Thanks 

176
hy0ug0
2 months ago
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bfuerstHub Starter
asked in Strava Features Chat
Manual upload multisport activities - duplicate

Hi ThereI've downloaded all my activities from my old strava account and now tried to upload them again in my new profile. I'm doing triathlon, so there are a few multisport activities. While uploading the files strava ist mentioning "xxxxxxxx.fit duplicate of Morning swim". So far so good. But then checking the activities, all those files are uploaded twice. Is there a solution to get them only uploaded once?Thanks and regardsBen

232
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2 months ago
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greencommuterHub Rookie
asked in Developers & API
Waiting for app approval

Heya,Have been waiting for almost 3 weeks for my app approval. Does anyone know how long this takes?Thanks

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2 months ago
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MrWhiteHub Rookie
asked in Strava Features Chat
Adding heart rate to an activity (merging 2 FIT files)

Hi all,I'm trying to add my heart rate information from my smartwatch to a Strava activity. The Strava activity was uploaded from my stationary indoor bike.I tried the following two methods:Method 1:I exported both actives as FIT file and tried to combine these files with "GOTOES". The FIT files have been loaded correctly, and also the merging looked good.When re-uploading the combined TCX file to Strava I noticed that the "laps" data is wrong. My stationary bike is listing the different watt intervals as separate laps.Working:    Broken:    So I thought maybe there is something wrong how the files got combined because the first lap distance shows the total workout distance.Method 2:Therefore, I converted the two FIT files into CSVs (using the download "Download Raw Data" from GOTOES). I manually added the heart rate information into the Strava export, saved the CSV file, uploaded it to GOTOES again, and saved it as FIT.I can see that the laps in

362
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2 months ago
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TalismanHub Rookie
asked in Developers & API
get activities response is empty for an athlete. Privacy/setting issue?

Hello all,We have an app that pulls activities from Strava's get activities endpoint for around 20 authorized users. For only one athlete, the API response from Strava is empty, even when querying up to a week earlier. Looking at the app itself, this athlete's profile has daily activities. The response does not indicate any error with the authorization token, client ID, or secret. We tested pulling on our own accounts with more stringent privacy settings enabled, and the Strava API response still had our activities. What other causes could there be? Thanks in advance

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2 months ago
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l309Hub Rookie
asked in Strava Features Chat
Heat Map Not Updating Again

This issue is happening again periodically. Whilst there wer some slow updates following the recent server issues, I've two over the last couple of days which aren't showing up on my heatmap. I've tried changing sports and then resetting to no avail Funnily enough on both today and Friday when the no-shows have been recorded I've done another activity which does correctly show up up. On Friday the first activity showed, but not the second. Today it was the other way round. I'm getting a bit fed up of this.

11
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2 months ago
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elendilHub Starter
asked in Strava Features Chat
Deleted activity

Hi Team! Submitted a support ticket, want to know how long before activity if/can be restored.Thank you.

191
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2 months ago
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ritzHub Rookie
asked in Strava Features Chat
subscribe but deleted account

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial at first, but accidentally i was billed for a yearly subscription and out of panicking i deleted my account because i cant cancel my bill on itunes (im still billed but i havent pay yet), i know that account deletetion is irreversible so i am confuse do if i have to pay for a year for that account that has been deleted, i created this account for reaching out, please help thanks

11
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2 months ago
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Marcel-JanHub Rookie
asked in Developers & API
Bad Request on refresh token

I have a Raspberry Pi with an e-ink display that shows my latest cycling stats: kilometers per year, month and a calculated projected total of kilometers for the entire year. Every hour the totals are updated. It has worked well for several months.  Since last week it stopped working. It was about the time that my app was approved, but that might be coincidental. The step that stopped working is the refresh token. I get a Bad Request on this part:     tokens = requests.post(url=f'https://www.strava.com/api/v3/oauth/token' f'?client_id={strava_client_id}' f'&client_secret={strava_client_secret}' f'&grant_type=refresh_token' f'&refresh_token={strava_refresh_token}', timeout=timeout)     I've tried creating a new client secret, successfully retrieved a new access token. And then I was able to retrieve my ath

38
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2 months ago
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Qom-addictHub Rookie
asked in Strava Features Chat
Not getting Qoms I've earned

 Hello fellow sport-enthusiasts, I've started cycling three years ago and discovered Qoms. I love chasing qoms and gathered about 2000 of them in the those three years.Now *every* ride when I earn Qoms about half of them do not show up in my Qom results.When I go on my PC to a specific segemnt on which I am the Qom I do not get it, even if my time is much lesser than the current Qom.***What I have tried so far:- refresh results (both on the ride and on the segment page)- wait 14 days for Strava magic to happen- label my ride as a 'canoe-trip', refresh and turn it back to a bicycle ride and refresh- smacked my keyboard hard to my deskAll of this does not work.I emailed Strava and they could not help me. Just told me the 'canoe-trip-trick'.***Who has a brilliant idea?(I have added some examples for clarification and OF COURSE my rides are 'public')

24812
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2 months ago
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Soffe_111Hub Starter
asked in Strava Features Chat
Support

All my Strava support request gets marked as solved right away. But I haven’t gotten any help. Why?

21
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2 months ago
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AlmightyDeaksHub Starter
asked in Developers & API
How to i resolve a 403 error whenever i try and authenticate

whenever i try to make an ouath request i get an 403 error, however whenever i try to do anything else i don't get a 403 moreover its a brand new aplication so i dont think it should be rate limiting

251
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2 months ago
8
8ushHub Starter
asked in Strava Features Chat
Activity Disappeared

Hi and help!I uploaded an activity and smashed a CR but a day later the activity disappeared and I can’t find anything. The other two guys I was with still have their activities but my activity has disappeared from their feed too. please help!?ThanksAl

31
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2 months ago
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phemstrosHub Starter
asked in Strava Features Chat
Change Default Activity to Tennis

Hi All, I changed my workout patterns entirely and play tennis 4-6 times a week but want to track my cardio performance etc. I play competitively now but in my strava it only offers me to switch a default to cycling. It does, however, let me manually change activities to Tennis once they are registered. My activities are tracked on my Garmin and auto-upload.  Any help, workarounds, or alternative ideas for those mainly doing non-triathlon sports are welcome. 

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2 months ago
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shravanHub Starter
asked in Developers & API
Best way to fetch best effort for an athelete using Strava APIs.

I am developing a dashboard app and need to determine the best effort for an athlete over a 1-mile distance. Is there a quick and efficient method to obtain this information?I want this information via API.

32
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2 months ago
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danielBHub Rookie
posted in Strava Features Chat
Edit a ride after saving

There's been a couple occasions when I wanted to edit my ride route after the ride was complete and there is no ability to do that.  A couple examples:The GPS tracking gets screwy and the shown route is actually not the route you took.  I'd like to be able to straighten out the screwiness after saving the ride.I forget to unpause a ride which removes all route info until I resume.  When a ride is resumed, Strava will draw a straight line from where I paused the ride to where I resumed.  I'd like to be able to fix that after completing the ride.

10010
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2 months ago
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BrentwoodbcHub Starter
asked in Strava Features Chat
A way to filter KOM’s by user on map

Is there, or could there be a way to do this? You can obviously filter on the map for your KOM’s or starred segments, but say I want to poach a KOM from someone, but it appears you need to view a list of their KOM’s and individually check which ones are close

41
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2 months ago
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SteveDarkHub Starter
asked in Strava Features Chat
Edit a run distance

Hi All,I know you can crop a run however when I do Parkrun the route goes under a large highway bridge and the distance is too short, not too long. I can't figure out how to add the extra distance into the activity in my Strava app. I have the paid version and can edit in Garmin, just not in Strava. It seems odd to me if this is not possible. Am I missing something?

2533
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2 months ago

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