Ask & Troubleshoot

Several times now my Apple watch is stopping with low battery after a run with Strava. I record my 50 min run in my watch (series 6) with battery on ~50%.Soming back home, before I can synchronize the run, the watch suddenly turns off due to low battery power. If I can manage to synchronize the run immediately as I get home, the battery level remains OK.Also the recharging, getting back to live takes longer  and it drains the battery down immediately as long the run ist not synched. After synching everything is back to normal. Any idea how to solve this issue?

Probably been brought up before but i'd like to hide individual activities from a single follower.  Right now the options are "everyone, followers, no one".For example if someone's boss follows them and they are spending the winter in Spain rather than home in the UK 😉 😉 

On a new beta update today selecting maps causes the app to crash. Tried the usual actions such as force close, clear cache etc but it nothing works. Version 425.6

It would be super useful if Strava could introduce a feature where it is possible to search your saved routes by distance to a location - e.g. a slide bar and search bar for location to search within 10 km of a postcode or pin on the map. This would also be useful to do for activities in the search past activities. I’ve made a lot of routes and have to remember what each is called and where it is, which I can’t always do so being able to filter by location would be amazing. Or even as previous topics have suggested to have your routes put onto a map overlapping for visualisation would help too.It would also be useful if this feature took into account the whole route, so if any of the route passes within a 20 km circle from the location specified

Hey fellow Strava enthusiasts! I've been an avid user of Strava for quite some time now, and I must say, it's an incredible platform for tracking and sharing my athletic endeavors. Recently, I've been exploring the capabilities of the Strava API and wondering if it's currently possible to upload media files, such as images or videos, to an activity using its ID. I haven't been able to find any specific information or documentation regarding this capability in the Strava API. I was wondering maybe it's possible even if it's not documented as its the case for getting pictures of an activity [https://www.strava.com/api/v3/activities/{id}/photos?size=X]. That's why I'm turning to the Strava community and API developers for insights. If any of you have experience with the Strava API or know whether it's currently possible to upload media files to activities using their I

Hello - my swim which is imported from my Garmin Forerunner 645 music is being calculated incorrectly by Strava. The pace is showing as 1.59/100m however the lap analysis shows that no lap exceeds 1.55 (see images below). On my Garmin app the pace is showing as 1.53. Any way to fix this please? Thanks  

Previously, after new segment was created it’s stats was updated within few hours with previous attempts of other athletes. Now I can see only one my attempt from the activity from which the segment was created. Other athletes attempts are added only if they run the segment after creation. Is it a new feature? How can I re-calculate historic data for the segment?

I’ve just downloaded the RunStory app, but it’s not syncing my runs? It’s connected to Strava. My Wattbike ride that didn’t sync to Strava, synced to the RunStory app though. Appreciate any help or advice. Thanks. 

Hi,just wanted to share my enthusiasm about the latest design improvements of the web app. Looks really professional! :-)Best regardsBernd 

For a defunct watch app (MOOV) or MoovNow, support for that app is long dead but the watch remains better than current watches for what I do.  I wish to port all the data to Strava before it goes away.  I am not a developer, but they are all gone.  The error is Error403: Limit of connected athletes exceeded - it asks that developers contact Strava but there are none.  How can a consumer ask Strava to allow the upload (which seems to have once worked)?  the app attempts to get authorized and then fails.

Hello, Recently I was cleaning my notification feed but at the same time I was prompted to eventually modify my activity. I clicked on finish and it crashed the app, merging the home and Notification Center. 

Currently, I have 5 activities stuck on my Apple Ultra watch as unsynced that are not showing up on my Strava. Please help! I have closed the Strava app on both my apple watch and iPhone, restarted both my apple watch and iPhone, and made sure I have wifi and that they are connected to Bluetooth but no luck. I am not sure what else to do. Since I’m prepping for a half marathon I would like to have the data.  

I have two starred segments under My Segments, one of which is clearly not one I starred. I tap the orange star but it stays orange and never gets removed. 

Hi! I’m on my phone and I can only see about 200 of the 330 people I follow. Recently 3 people unfollowed me, and I’d like to unfollow them back, but they’re in the group that I can’t see. I usually do follow-for-follow, so I want to keep it balanced. Does Strava show all followers and following if I log in on a laptop or computer? I’m not sure how to fix this and it’s a bit confusing lol

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

Halo tim Strava,Saya ingin mengajukan permintaan pengembalian dana atas transaksi langganan Strava sebesar Rp609.390 yang terpotong dari akun saya. Pembelian ini terjadi secara tidak disengaja dan tanpa persetujuan saya. Selain itu, dana yang terpotong merupakan uang sekolah saya, sehingga sangat penting bagi saya untuk dapat dikembalikan. Saya mohon kebijaksanaan dari pihak Strava untuk membantu memproses refund atas transaksi ini. Terima kasih atas perhatian dan bantuan Anda. Hormat saya,Ridho A 

i ran in a official half marathon race today 13.1 miles 2.05.15 strava has logged run at 12.70 miles how can i fix this 

Hi all,I just got my Amazfit watch and am trying to link my Strava account to the Zepp app.When I click on where it says “Unlink,” a page loads of search results like I just searched using the URL Zepp/Strava needs to load.Attached is a screenshot.How do I fix this?Please help.Thank you.

I found the post below from a couple of years ago and see that it was resolved. This is what my app is currently doing, this is very frustrating as I am currently training for a half marathon and would love to be able to see how I am doing throughout the run, but since my pace and avg pace times are based off of incorrect moving time that isn't possible.  I have updated and also deleted and redownloaded the app.  Is there something that I need to do in the app or a fix that is coming with a new update??.......SolvedMoving time and elapsed time not correct 2 years ago 18 replies  C

Did an indoor pool swim yesterday. Chose the Indoor Swim mode in the Strava app on my Apple Watch and swam ½ a mile. The watch showed the time passing, but never any distance. When the activity was uploaded to Strava, it only uploaded heart rate, no distance, no time. What did I do wrong?

스트라바가 한국서비스를 종료한 이유가 한국의 남북관계 문제라고 했는데 지금 전혀 문제가 없습니다.오히려 이 문제로 인해 삼성 헬스 연동이 종료되어 현재 삼성 워치 울트라로 삼성헬스가 스트라바에 정보제공이 어렵습니다. 이 문제가 해결이 어려운가요? 현재 유료사용 중이라 문의합니다.

Dear all, I’m currently setting up a webhook endpoint for my Strava app, but Strava cannot verify or access my HTTPS callback URL.Details: Endpoint: https://chaytructuyenapi.thaco.com.vn/api/strava/callback Server: Windows Server (IIS) SSL Certificate: Wildcard certificate for *.thaco.com.vn Issuer: Sectigo Public Server Authentication CA DV R36 Valid: 09 Sep 2025 – 08 Oct 2026  When testing with openssl s_client -connect chaytructuyenapi.thaco.com.vn:443 -showcerts, I get:verify error:num=20:unable to get local issuer certificate Browsers show the site as secure, but Strava’s webhook callback still fails.I suspect the intermediate certificate (Sectigo R36 chain) might not be correct

Yesterday i was trying Sync my aktivity. But data was lost somewhere in proces. Aplication said me when i have bad connection. But later i discovered when aktivity is nowhere to fond.

Mapped a route this AM I wanted to ride. Started out, had Strava running on my iPhone following the route I’d created then saved. At about 2/3’s along the way cellular / GPS got lost, so Strava quit keeping track of my ride metrics? Once I’d realized the signal was back Strava looked to be back at the Home Page so I started a Ride from that point until I finished.Is the ‘lost’ interval data gone forever or can it be recovered? If I can get that back, can the two rides be combined into one?This is the first time I’ve had this happen. Signal’s usually pretty good where I am, but the route I’d saved today was into some new territory so I guess I learned something new eh?