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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2070 Topics
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dhoneymanHub Starter
asked in Strava Features Chat
Activities returned in non chronological order when searched

When searching your activities on the mobile app, search results are returned in non-chronological order. When I do interval workouts, I will leave a note in the "private notes" section stating the type of interval I did. When I go to "My Activities", before executing a search the activities are listed in chronological order. Once a search is executed, say for "intervals" I get back all of the proper results, but the order of them is all over the place. I believe they should still be in chronological order. Thank you! Also the little auto save statement for this text box should probably be in my local time. Its not. Just saying.

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2 months ago
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walter11Hub Rookie
asked in Strava Features Chat
Overview versus Analysis Stats Discrepancy

I've observed in many instance where my average speed for an activity in "Overview" view is different from the average speed shown in "Analysis" view. For example, this activity has average speed 18.8 when viewed in Overview, but shows 19.1 when viewed in Analysis (without any time window truncation). I think the 18.8 (overview) is correct but I'm interested to understand how these two numbers are calculated and where the discrepancy comes from. Should the calculations be standardized?

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2 months ago
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MrextremeHub Starter
asked in Strava Features Chat
Activity Feed

Hi! This is happening on my Android Phone. No new Android updates since yesterday and I haven't I have changed anything on the app since yesterday. This morning the home activity feed history on the app has shortened drastically. I can only view back about a day or so in thr feed. I drop in every now and then to give cudos to friends, now I'm finding I'm missing things. I can go to my personal feed and see all my activities, but nothing on the main feed. Please help. 

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2 months ago
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KjersbHub Starter
asked in Strava Features Chat
Bug report: No way to know why you can't save changes to gear

I wanted to add a default sport to an existing bike. However, the save button was greyed out, making it impossible to save the changes. The UI didn't display any reason for why saving was not possible. After testing a bit, it turned out it was because the weight was invalid (1 kg) (When I first created the bike, 1 kg was accepted). When you try to save, it should for example jump to the invalid weight field and clearly say why its not valid.

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2 months ago
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algierwanggaHub Starter
asked in Strava Features Chat
Strava doesnt recognize smartwatch pause

Hi, I'm using a huawei smartwatch and it syncs with strava. I was using running mode when I was taking a break I paused via smart watch, but strava didn't detect the pause and strava continued to detect me moving. Should I enable auto pause mode on the strava app?

11
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2 months ago
lev
levHub Starter
asked in Developers & API
Full API Access Struggles

I recently needed to create a second strava api application because I need API access on two different subdomains, but it's incredibly limited with the Number of athletes allowed to connect being capped at 1. As far as I can tell, nowhere on the 'My API Application' page is there a link to apply for actual API access, which is incredibly frustrating from a developer experience standpoint. Still, I filled out the Strava’s Developer Program form that I received in my email. This was almost a month ago, and I haven't received a response of any kind yet. If I've been denied, that's again frustrating from a DX standpoint--I'm only looking to use a different subdomain on an app that's already been verified. It's also obviously pretty disrespectful to not have an email sent letting me know that I've been denied. In general, information about this stuff seems hard to come by, and I don't think it should be that way. 

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lev
2 months ago
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klaychopHub Rookie
asked in Developers & API
Webhook issue - unable to verify the callback URL.. can I use Zapier?

i tried it by creating a Webhook using a python script but it was unable to verify the callback url for the webhook.. I've gotten the webhook working through Zapier for the purpose of the app, but I'm worried that when I apply to have the app recognised by strava so more people can join it that they wont accept it if it doesn't use a coded in webhook.. 

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2 months ago
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TusatweHub Rookie
asked in Developers & API
API auth access and refresh token

Hello everyone!I have a question regarding when a user authorizes an application linked to strava to get his data and based on that, you get the id of the athlete of that user, his accesstoken and refresh token.My question is, when a user accepts the terms of the application he is joining, if he previously linked to another application, the tokens of that previous application will have expired, right? Because when it is linked to the new application it generates both new access token and refresh.Is there no way to persist minimizing the same refresh?Or any way to access the information of a user without the tokens of that same user?Perhaps using the tokens listed in the API config?The documentation always talks about the authenticated user, but in cases where a user is linked to several applications, it is difficult to always have the tokens due to the rotation that is generated when linking to a new application. 

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2 months ago
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stravalamessierHub Starter
asked in Developers & API
GET segment_efforts

Good morning,I'm trying to obtain the times of each user on a segment, but it's not being possible. Firstly, because if I have the user log in on my platform to exchange the access token, I get an error that only one person can be connected. So, I conducted a test by making this request: https://www.strava.com/api/v3/segment_efforts?segment_id=35310022&start_date_local=2022-05-21T00:00:00Z&end_date_local=2022-05-21T23:59:59Z&per_page=3, which is executed correctly but I had to use the user's access token by creating an API in their profile... and obviously, for my program, I don't want that, to obtain the segment_effort. I would like to know if there would be a possibility to take the times of each user from a segment created with my user acting as an API, specifically using my own Strava API. Always assuming that the user has public visibility.Or what possible solutions are there for this problem.Thank you.

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2 months ago
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calebpanzaHub Rookie
asked in Developers & API
Profile Webhook Events

I'm leveraging Strava for displaying my user data, including the profile photo.The profile photo url that's returned is unique to the photo, so it's not updating the photo it returns automatically.What I figured, then, was that I could just listen to inbound events from the Webhooks and update the Photo URL reference on subscribed users, but I don't seem to be getting any events for user profile updates. Am I missing something? If not, it would be GREAT to have a permanent, static profile url that I just continue to reference.

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2 months ago
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roynielsHub Rookie
asked in Strava Features Chat
Global heatmap mobile app is always showing all types of activities

When I am on my phone (android) I would like to change the types of activities it uses. For example it shows walking as well as cycling, which is annoying, because I am on a bike and as a result sometimes end up in places that are only for walking. Can I change this in the mobile app, like I can on the website? I can do it for my personal heatmaps, but not for the global one...

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2 months ago
ActivityFix
Superuser
ActivityFixSuperuser
asked in Developers & API
Rate limit headers changed?

Has anyone else noticed that that the rate limit headers sent with all API responses changed after the outage yesterday? Previously the headers were CamelCase (e.g. X-RateLimit-Limit) and now they are all lowercase (e.g. x-ratelimit-limit).Did I miss an announcement or is this just a surprise change? And I guess if you're reading this, heads up that the headers appear to have changed so if you have any rate limiting logic be sure to update it.

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ActivityFix
Superuser
2 months ago
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benji1Hub Rookie
asked in Developers & API
Increasing Athlete Limit

We have reached the 999 Athlete limit and have tried contacting support, resubmitting the app for verification, and we have not heard back on how to increase these limits.Is there a separate contact form or method to get this number increased?

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2 months ago
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RussellVossenHub Starter
asked in Strava Features Chat
What does top x% mean?

 Hey everyone, I've been using strava for a while and love the system. However for a while I've noticed top x% on the leaderboard.Is this just a heading saying that if you rank high enough this is where the leader board shows the number and who's on top, or is this something else?I've googled it in many ways to find out what this means but can't seem to find anything on it. Does anyone know what top x% means?Thanks

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2 months ago
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TouchstoneFMSHub Starter
asked in Strava Features Chat
Participants can't join group challenge

I've created a group challenge, but some people are unable to join without signing up for a free trial. The challenge currently has 9 members, so the participant limit isn’t the issue, and some of the new members haven't used up their 2 free group challenge slots.Could someone help explain why this is happening and how I can resolve it?

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2 months ago
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LikesahillHub Rookie
asked in Strava Features Chat
Leaderboards - automatic re-categorisation of performances to 'E-bike'

I am an athlete who has always used leaderboards as a motivational tool.As I get older, I have focused more on the age-related boards. Having crossed the age boundary into 55+, all the hills that I target are heavily populated by mis-categorised ebike rides. I appreciate that the AI tool is looking for obvious cheats/mistakes, perhaps a KOM in a car.For the E-bike problem I see, I suspect it is largely about more casual riders and ignorance of the rules. I see consistent patterns in the data: Low athlete activity levels, recorded on a phone, no HR/power data, cups on hills (but no other segments) slow times on all key metrics 5k, 10k, etc. My suggestion is that you set a performance threshold and automatically recategorise all rides that meet it. For example, given the E-bike issue (in Europe maybe not the US) is largely around hills, it would be simple to set a transparent rule that if you acheive, say, a VAM of over 1,000 on a segement and you don't meet certain criteria, t

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2 months ago
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Lars_AHub Rookie
asked in Strava Features Chat
Heatmap not showing all activities when creating a route

This is great that the Heatmaps on the main maps works, but how come we can't see all of our activities while creating a route?For example I can see everywhere I've ever been when just viewing the map, but when in the Route Creator I can only see one sport layer at a time. Can we please add the selection option that is "all sports" like there is in the Heatmap?This is the heatmap, it has the option to see every sport type. There should be that same option while creating routes!

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2 months ago
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NapcheHub Rookie
asked in Developers & API
Unable to register push subscription

Bad request when registering a push subscription. I checked output of my url and get the 200 with correct response within miliseconds. Could this be because my api is accessible over ipv6 only? ( no ipv4 available.. )   Cheers

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2 months ago
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jimarHub Starter
asked in Developers & API
How to get all "leader segments details" from one athlete?

Hello, after check API documentation I have not been able to find how to call go get the leader segments per one athlete. My question is:We need use the parameter: "id" (The identifier of the athlete)We need to get at least the following details per each leader segment:"name" (name of leader segment)"kom_rank" (kom rank of leader segment)"start_date" (date of leader segment) In short, we need to get this data that is shown on website by making an api call:https://www.strava.com/athletes/45686340/segments/leader Thanks for your helping, I will wait for your replies!!Regards,

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2 months ago
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kanoorHub Rookie
asked in Developers & API
Push Subscription 400 error

Trying to create a push subscription in basic php for authorised users but getting HTTP 400 error Connection #0 to host www.strava.com left intact HTTP Status Code: 400 Error Response Body: Array ( [message] => Bad Request [errors] => Array ( [0] => Array ( [resource] => PushSubscription [field] => bad [code] => request ) ) ) Strava API Response: {"message":"Bad Request","errors":[{"resource":"PushSubscription","field":"bad","code":"request"}]} HTTP Status Code: 400 Error Response Body: Array ( [message] => Bad Request [errors] => Array ( [0] => Array ( [resource] => PushSubscription [field] => bad [code] => request ) ) )

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K
2 months ago
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William_PadillaHub Starter
asked in Strava Features Chat
Improvements to activities readibility

Hello.  I have been using Strava for over two years already and I find it to be a great community and tool to meet athletes and to improve sport performance. I do have one comment though. it seems like when you are going through the activities and you are trying to get kudos, the activity distance and metrics are on top of the picture, but scrolling down to give kudos actually makes it difficult to see the metrics. I believe it could be better if Kudos and metrics are on the same line below the activity picture or map. It would help realize the progress and give kudos for actual progress. for instance: when I scroll on my phone to give kudos I miss the info of the activity.  I put myself as an example. Regards William

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2 months ago
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gillybeeeHub Starter
asked in Strava Features Chat
(KNOWN ISSUE) Since few weeks ago, My Stats does not work for Workout activity type

Hello. Since few weeks ago, My Stats overview in my Strava profile does not work - it shows just zeros everywhere. This is a new problem because just a few weeks ago I could see stats. I do weight training that always counts as Workout and therefore I could compare my stats year to year, for example. Other overviews in My Stats sections, such as cycling and running, work as intended. Thanks, have a nice day.

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2 months ago
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imAtulSharmaHub Starter
asked in Developers & API
Display map for real activity

Hi Developers,        I am want to show static image for the path of the activity done by strava users. Through strava api I get two polylines one is for summary and other is complete. Now how can I show the path using mapbox as I have used static map api but not working. Is there anything regarding the URL encoding or decoding? If anyone has proper docs to generate a successfull URL then you should share here.Thanks and RegardsAtul Sharma

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2 months ago
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jabjabaneHub Starter
asked in Developers & API
Strava subscription whebhook on deauthorize

Hello,I use a subscription to webhook on my webapp and it works very fine, but i have a question about this use case:- a user in my app decides to deauthorize Strava.- i do some stuff on its account (unset stored data for this user like athlete id, token, refresh token, expiration timestamp...)- in the same time i post to Strava API POST https://www.strava.com/oauth/deauthorizewith required data for this user.At this step all is working fine. The deauthorization for this user is done.But, few seconds later i also receive strava webhook event on my callback subscription url to inform me about the deautorization!My understanding of webhook is Strava is posting events to my app when an event for an account registered to my app is happening not in my app but in Strava.So my question is why Strava triggers this event when the deauthorization is starting from my app.Thanks a lot for your reply.Joel (from France ;))

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2 months ago
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gashtatHub Starter
asked in Developers & API
Help to solve Error 403: Limit of connected athletes exceeded

Dear Strava team,I'm trying to develop an application that connects the app with my social network website where coaches and athletes can monitor their physical activities using the Strava's API. But when I use the API to log in with a second account, the following error appears:Error 403: Limit of connected athletes exceeded.This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase. What are the conditions for quota, pricing, etc? Please note that I'm not using the developer account at the moment, so I'd like to know what is the procedure so I can apply with my developer account. Can you please help me with this? Thank you in advance.

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2 months ago

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