Ask & Troubleshoot

Training load has decreased by 7 points overnight and my activity from the weekend is now showing less than at the time of upload. Paying for a premium subscription and wouldn’t expect this to happen. Please advise Strava. 

BonjourMon activité du jour s affiche sur ma page mais pas sur le fil d’actualités pourtant je n’ai pas touché aux paramètres bizarre ? Avez-vous le même problème ? Faut-il attendre ? Merci d’avance

My main activity is cycling. This is just a suggestion relating to the badges you give out. I like the badges - especially the monthly distance riding badges. I am not an elite athlete, nor do I regularly ride more than 30 miles in one go, so I only set out to achieve the 200k per month badge. Recently I have managed to attain the 200k badge for 12 months straight, having not been able to achieve it previously due to illness/injury, which I think is a great achievement in its own right. Why don't you give Badges for recognising 'perseverance and dedication'? No matter what distances people may set as their targets, if they achieve their target for 12 months straight, then that deserves some recognition. You don't need to stop at 12 months, what about 2 years, or 3. 5 years straight without missing a month would be tremendous for anyone, no matter what level they are at. Please give it some thought.

 Why?Goal is not accounting for all types of rides? Why?

Hi All, I use Strava on my Apple Watch Series 6.  For the past few weeks (since last OS update), elevation gains (outdoor ride) have been way off, reporting at least double what they should be.  Is anyone else experiencing the same?  I removed and reinstalled Strava on my watch and phone, but that hasn't made any difference.

If a segment includes an out and back, how close to the turn around do I need to get for it to count?  For example, the segment includes offshoot dead end road that is ridden out and back as part of the segment.  What’s the tolerance for that segment to count or be rejected?

Currently i have an application integrated with Strava. However, the access token I’m using has expired, and I can no longer retrieve the latest activity data from Strava. What should I do to ensure my application remains connected to Strava?  

I’m using the iOS Strava app on an iPhone 15. Recently -- the past few months -- while recording an activity, the map fails to load beyond whatever initial blocks were loaded when the recording initially started. As a result, beyond the immediate vicinity of the starting point, the map view shows mostly a sea of gray, on which the GPS track is overlaid. Segments also load OK and float on the gray background. See this screenshot for an example: Maps load fine in the “Maps” tab once the activity is stopped. I can also verify it’s not a cell data issue. The issue is consistent; it’s occurred on every single one of my last dozen or so recordings. It is a usability issue that requires me to switch to a different mapping app while I’m in the middle of an activity. This is especially problematic with cycling, where I use the he

Apparently streaks has been live on the app for two or three days now but even though my app is updated I can’t find them anywhere. I checked under the progress tab as well as other areas. Anyone else not seeing streaks?!

Hello, for some time i see only clean maps and it annoys me because i want to understand more when i look on route of others.Tnk.

This week (Nov 3rd - Nov 9th 2025) I had three activities of running. First on Nov 4th, 2025 12.12km and 1.01km and the third one is on Nov 7th, 2025 13.13km. In my profile activities appear the total mileage is 26.26km, but in my club’s leaderboard it only appears my 1.01km of running. Could anyone help me to overcome this problem? I’m afraid that next week will happen again like that. Thank you

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I completed a Bike and Run multisport activity using the apple fitness app. After uploading to Strava it is shown as one continuous activity. I know other smart watches upload as separate activities and would be nice if it was the same with apple fitness as you do not see any segments or average speed data for the individual sports and the transition is not accounted for either .  

I am an athlete who has always used leaderboards as a motivational tool.As I get older, I have focused more on the age-related boards. Having crossed the age boundary into 55+, all the hills that I target are heavily populated by mis-categorised ebike rides. I appreciate that the AI tool is looking for obvious cheats/mistakes, perhaps a KOM in a car.For the E-bike problem I see, I suspect it is largely about more casual riders and ignorance of the rules. I see consistent patterns in the data: Low athlete activity levels, recorded on a phone, no HR/power data, cups on hills (but no other segments) slow times on all key metrics 5k, 10k, etc. My suggestion is that you set a performance threshold and automatically recategorise all rides that meet it. For example, given the E-bike issue (in Europe maybe not the US) is largely around hills, it would be simple to set a transparent rule that if you acheive, say, a VAM of over 1,000 on a segement and you don

Since around 18 September 2025 I’ve noticed a drastic decrease in Relative Effort calculation.This leads to my Fitness & Freshness graph saying I’m much fresher than reality and it will also go down significantly week after week.I’ve seen the recent HR zones update and I barely changed my zones, so that shouldn’t be the reason.Any idea how it’s possible? Anyone with same problem? 18 September activity with low relative effort:https://www.strava.com/activities/15852332534/overview 11 August similar activity with much higher relative effort (despite lower average HR):https://www.strava.com/activities/15420377713/overview

Hi All and Strava I know there used to be an association between Strava and parkrun. But regardless of the reason for that ending parkrun is a great force for good and encourages people to exercise. My feature request is to have a runtype category of 'parkrun' much like there is one for 'race'  

estimated average power and energy output is not visible in my strava accoun for my cycling activity. What to be done?

Can anyone help me, my heart rate is being recorded during workout but not in workout after 

I dislike this new share pop up as I can't use the scrolling screenshot to include the temperature. I see many people also dislike this popup.  I personally don't like popups at all. If I want to use the share button,. I will click on it. 

I mean, it just feels weird when you swam 2K and you see you've "made no effort" there 😆

After riding for 3 days for a solo ride of 800km I finally combined the 3 rides into one using the Fit Files Combine tool before uploading to Strava. To my disappointment the ride never got added to my club leaderboard. I let that slide but now it is still not counting as my longest ride yet. My longest ride is still at 525 km which is definitely 3 years ago. Here is the ride that won't count as a longest ride https://www.strava.com/activities/10086632519I need help to make these work.

I just completed my first half marathon yesterday and had my Strava running and the RaceJoy app for tracking my bib. Strava had me at a full mile longer than my bib tracked. It was a certified course as a  Boston Qualfier (which is not me lol) so the course had to be accurate. Any ideas why my Strava was so far off and how to fix those stats? I don’t want a 14.17 mile run in there. Thanks!

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Why does my watch brand/model not show up on my activities like everyone else on my feed? I have a Garmin Instinct E

I am trying to add a URL that can be clicked/tapped to my bio. The URL link will show in the bio, but it doesn't show as a hyperlink that can be tapped. I'm confused because Strava has said that links are supported again, but I've tried multiple ways and nothing works. Any help here? Thanks.