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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
BjornS
BjornSHub Starter
asked in Strava Features Chat
Activity not shown as dirt

When an activity is uploaded the map doesn’t differ between paved and unpaved surfaces. I don’t get the dotted line for example for gravel rides in the forest. Any idea of how to reactivate this feature? 

203
BjornS
2 months ago
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InstaquoteHub Starter
asked in Strava Features Chat
Strava ticket #3012338 Refund GPA.3302-7779-1422-99296..0.

Please help me to refund in activity because its inccident  I have a lot of money to living cost and grow up my children its my last compensation out of my job company  And i has doing instruction in three step support instruction strava help Finnally i have to apologize and almost helpfull  to refund my money please !!! Thanks for attention , please help me !! I very appreciated and thanksfull    

11
I
2 months ago
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Samuel828282Hub Starter
asked in Strava Features Chat
Pr not registering

I set a new PR but it didn't go on best efforts or pr. It was a 1.2k and it definitely was better than my 1k pr but nothing got updated 

21
S
2 months ago
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GeotincHub Starter
asked in Developers & API
Comment API => Summary athele does not contains Id

Hello all,I try to get comments of an activity using the "/activities/{id}/comments" route.It works but in the json response, I have the following :In the documentation, it is written that it is a SummaryAthlete :So it should contains :The resource state indicate that it is a Meta athlete.Is there a way to have a SummaryAthlete and not a meta Athlete ?Thanks a lor for reply,Geotinc 

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2 months ago
nicholas8023
nicholas8023Hub Starter
asked in Strava Features Chat
strava pr

please be concert for the Strava PR many are using motorcycle ,car ,speed over 80-100kmh,that cheating burn all the recond from strava , and the recond for all time still in leaderboard pass few years ,should try investigation it .tq

15
nicholas8023
2 months ago
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stevnKingHub Starter
asked in Developers & API
API CALL for Kudos

Hello,can somebody help me how i can give a kudos to a activities with an api call? or is there only get Statements?thanks 

83
S
2 months ago
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LazybonesHub Rookie
asked in Strava Features Chat
How to remove/disable Sport Types you don't need

In the watch app the list of sport types is so large I have to scroll to find the activity i'm about to do. I only have 4 activities. How can unwanted sport types be disabled or removed so they don't appear as an option in the app?

262
L
2 months ago
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stclausHub Rookie
posted in Strava Features Chat
Getting rid of motorbike rides

I ride an e-bike and I often see motorbike rides recorded as an e-bike ride.  They have ridiculous speeds (above 100 km/h) and lead all segments and I'm getting tired of flagging them. It would be great if these were cleaned up automatically based on maximum speed. Thanks.

716
S
2 months ago
A
askori23Hub Starter
asked in Strava Features Chat
Auto Excluded Efforst

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.I hope you will consider my complaint because otherwise I wouldn't have written it here.Thank you for your understanding.

24
A
3 months ago
M
MouseheadHub Rookie
asked in Strava Features Chat
Distance of manual swimming activities doesn't make sense

Manually added swimming activities can only be measured in multiples of 25 metres or yards. However, many pools are not a standard size and this makes it clumsy. Also, to compound the issue I can add decimal places. For example, I can add a 1,000.3m swim, but not a 1,030m swim. Allowing manual swims to be completely adjustable would have better functionality. Put bluntly, allowing such precision for centimetres but not metres makes little sense.  Not all wearables track swimming, or do so accurately. However, pools will often indicate length and you can just count laps, then upload. Strava does a poor job of supporting these swims. 

74
M
3 months ago
S
sajeedshaikhHub Starter
asked in Developers & API
Number of athletes allowed to connect my API

Hello,I had bought paid subscription on 13th of August 2024, still number of athletes allowed to connect my API shows only 1. It should have been 999. I am working on a project which is related to Strava and no other developer in my organization can connect to my Strava API. Please resolve this issue to the earliest.Thanks & Regards,Mohammedsajeed Shaikh

101
S
3 months ago
P
PabblyConnectHub Starter
asked in Developers & API
Regarding Strava Webhooks

Dear Strava Team,I hope this message finds you well.Just to give you a heads-up, I am reaching out on behalf of the Pabbly Connect integration team to inform you about our automation software. Pabbly Connect is designed to facilitate seamless integration between multiple applications, and we are excited to offer integrations with over 2,000 applications. You can explore these integrations at this link: https://www.pabbly.com/connect/integrations/We have an existing integration with Strava, which you can view here: https://www.pabbly.com/connect/integrations/strava/. However, we are encountering issues while setting up the webhook. Currently, we can only configure a single webhook URL, and all data from multiple users is being sent to this single URL. We need to set up separate, specific webhook URLs for each user in our Strava integration to align with our OAuth application requirements.Could you assist us with this issue?

31
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3 months ago
Y
YellowHatHub Starter
asked in Strava Features Chat
Include timestamp and location in photo EXIF of Strava archive

Thank you for a great app and thank you for offering a data export function through the Strava archive.   Could you please include timestamp and location information as EXIF tags in the media files of the Strava archive? I would like to use the media files in the Strava archive to create a photo album of the workout photos in chronological order and with location information.   Thanks for your consideration.

11
Y
3 months ago
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BigNoseAngieHub Starter
asked in Developers & API
Kom-request returns empty arrays with status 200

My app queries personal Koms every 30 mins starting 6am (CEST) up until 12pm and compares it to previous data to log lost/gained Koms.Everything works fine except the first query in the morning at 6am which has almost half the get-requests being returned with empty arrays even though their status is 200. The number of empty requests is non-deterministic, meaning sometimes It fetches 2200 of ca. 4000 Koms sometimes less, sometimes more.Here is a small excerpt of my server logs from 6am: <br> ** Fetching From Database: ids<br> ** Fetching Tokens - EXPIRED<br> ** Refreshing Tokens - SUCCESS<br> ** DatabaseID count: 4010<br> ** Fetching Kom Pages<br> ** Fetching Kom Page 1<br> ** Fetching Kom Page 2<br> ** Fetching Kom Page 3<br> ** Fetching Kom Page 4<br> ** Fetching Kom Page 5<br> ** Fetching Kom Page 6<br> ** Fetching Kom Page 7<br> ** Fetching Kom Page 8<br> ** Fetching Kom Page 9<br> **

00
B
3 months ago
M
MarkbrideHub Rookie
asked in Strava Features Chat
descrepency in total run time between Moving/elapsed time and splits

HiI've just run a 12km and checked my times - can anyone explain why the moving time total shown (1.10.03) is different to the splits (I've totalled them up, equalling 1.09.12)?(NB I understand the difference between moving and elapsed times)Thanks!Mark

11
M
3 months ago
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LxoHub Starter
asked in Strava Features Chat
Better Reciepts

Quick backstory:Here in Sweden we have a system called friskvårdsbidrag (wellness subsidy) , an elective system where companies can hand out up to 5000sek (500usd) to its employees for exercise and health related services. For this however a receipt is needed, and a legal one.Idea suggestion:Add legal requirements to strava receipts:Today Strava receipts (that can be found under your profile settings - My account - Membership and then Resend last receipt / resend all receipts) include:NameEmailDatePayment methodRetailerItems purchasedPayment totalFor a receipt to be considered legal in Sweden/europe further items must also be included:VAT total (often with VAT rate)Tax number

356
L
3 months ago
ramoncunha
ramoncunhaHub Starter
asked in Developers & API
API CALLBACK automate with MAKE.com

Olá Equipe Strava, Espero que você esteja bem. Meu nome é Ramon, e estou explorando maneiras de integrar o Strava com o Relive usando ferramentas de automação como Make (anteriormente Integromat) ou Zapier. O objetivo é criar uma automação onde, sempre que uma atividade for registrada no Strava, os dados sejam enviados automaticamente para o Relive para gerar um vídeo sem intervenção manual. Gostaria de saber se o Strava oferece suporte para essa integração e quais são as melhores práticas para usar a API do Strava nesse contexto. Se houver alguma documentação ou orientação específica sobre como configurar essa automação, eu agradeceria muito se você pudesse compartilhar comigo. Agradeço desde já sua atenção e aguardo sua resposta. Atenciosamente,RamónTRANSLATION:  Hello Strava Team, I hope you are well. My name is Ramon, and I am exploring ways to integrate Strava with Relive using automation tools like Make (formerly Integromat) or Zapier. The goal is to create an automati

10
ramoncunha
3 months ago
Terraco
TerracoHub Rookie
asked in Developers & API
Problems paging the query "/segment_efforts"

Good afternoon,I'm having trouble with different pages being returned in the "/segment_efforts" query. Could there be a problem?https://www.strava.com/api/v3/segment_efforts?segment_id=1602541&per_page=10&page=2Thank You

52
Terraco
3 months ago
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WinterspiteHub Starter
asked in Developers & API
Club API Feedback and Improvements

Hi, I'm trying to build a small app for my company's Strava club to track weekly "winners" similar to how the club page shows "Distance / Total Running Time / Climbing" leaderboard entries and ran into a few issues in the process that I'd like to raise as well as a suggestion on how to mitigate why I think you built the API the way you did.My goal is to track the 1st/2nd/3rd place for each week and accumulate "medals" for people over the course of the year. Additionally, I'd like to store and keep certain things updated such as "Longest Run This Year" or "Most Elevation In A Run This Year" and post when someone sets a new record. However, I ran into a few issues with the Clubs API and would like to see if there's a different way to accomplish this OR if I can make suggestions instead:Club API doesn't return a timestamp for activities when you call getClubActivitiesById. That's fine, I can work around that by just calling via cron job every 15 minutes and can roughly figure out whe

119
W
3 months ago
K
kusumHub Starter
asked in Developers & API
Request for PHP Code Support and Guidance on Access Token Retrieval

Dear Strava Developer Support Team,I am currently working on a project that requires integrating with the Strava API using PHP. However, I noticed that your official developer site does not provide PHP-supported code examples.After searching, I found a PHP repository on GitHub that seems to be aligned with Strava’s API, but it currently has seven unresolved issues.Additionally, the code requires an "ACCESS TOKEN" to function correctly, but I couldn't find clear documentation on how to generate or retrieve this token specific to PHP implementations.Could you kindly provide guidance or official PHP code examples for integrating with your API? Furthermore, I would appreciate detailed instructions on how to obtain the necessary access token. 

21
K
3 months ago
J
jaguateHub Starter
asked in Strava Features Chat
Strava App shows kg CO2 but not calories burned

How do I get the app to show calories burned again and stop showing kg Co2?  I don't have this problem when viewing an activity on the website, just on the app.Thank you!Jeff 

41
J
3 months ago
P
patelgrshHub Starter
asked in Strava Features Chat
Create Group

Not create group challange 

61
P
3 months ago
L
lastoneupHub Starter
asked in Strava Features Chat
"Forbidden" Message when trying to save a route

I have this problem several times and i consistently get a forbidden message when trying to save a route that has been shared with me from another strave user via imessage. The route opens i can see everything but when i click save it says forbidden. The only work around is to edit the route a bit and then it will save. Changing the name doesn't work either. I'm an iphone user and trying to do this via the strava app on my iphone - any help or things I might be able to try would be much appreciated.

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L
3 months ago
A
abfurmanHub Starter
asked in Strava Features Chat
Routes created on Strava Website not synching with iphone

Good morning!  I uploaded a gpx file (route) on the Strava website, hoping it would automatically synch with my Strava on my iphone. I had previously saved three routes successfully, so I have some previous experience. For some reason, the route I uploaded (successfully) on my laptop to the website, does not appear as a saved route on my Strava app on my iphone. Am I being too impatient? Does it require a lot of time? Any ideas would be appreciated. Thank you!

71
A
3 months ago
K
KByfieldHub Starter
asked in Strava Features Chat
How do we get a new trail added to the maps?

Recently a new MUT opened and is quickly becoming popular with runners and cyclists.   As it was created where no path previously existed, the Strava maps don't show it and the only way to use it in route planning is via manual mode.This isn't a big deal but it did get me wondering how I could go about providing necessary info to Strava to get it added.

02
K
3 months ago

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