Ask & Troubleshoot

Why are the global heatmaps now limited to 13 months of data? I am not sure when it changed but previously the global heatmaps data went back multiple years. Losing this functionality severely hampers route building for hiking, mountain biking, etc. An option to filter the timeframe for global heatmaps which is available for personal heat maps should be available and it should provide heatmap data that goes back as far as possible.

I can't see my saved routes on the app. Haven't been able to see them for a couple of weeks. I just get a wheel of doom circling, but nothing loads. 

Hello. Today I ran with my <galaxy watch 5> 10,52 km on 1h 12min moving time with 6'51"/km pace using Samsung Health, what is connected with Strava where this activity result was only 5,16 km on 13min 6 sec moving time with 2'32" / km pace.  What the problem, why this difference?

Hello, When reading several topics on watts shown on strava vs in garmin connect, I can see now how you can detect if power meter is used or not in Strava data. Now when checking power data ( average over complete ride ) this is slightly different compared to garmin. Does it mean Strava makes it own calculation? And if so why does Strava makes it own calculation when data is available via Garmin Connect. BrKris

Hi all, I am a new Strava user and am recording my daily Camino de Santiago hikes on Strava. I connected my Garmin (where I recorded parts of the hike, but not the whole thing) at the beginning. a few days in, I noticed that my Strava activities have been overwritten with some incorrect data, which I. An only assume is coming from the partial garmin recordings. When I first recorded and saved these activies in Strava, the data was different and more accurate. For instance, one hike that originally showed 28km and my full elevation gain over the day now only shows 8km, although the title & attached pictures are all the same.  is there a way to restore my original Strava data for these corrupted activities? If so, how?  thanks 

Hello,Did Strava change its method to calculate relative effort ? I’m seeing much higher scores starting this week for comparable efforts.See those two activities for example :https://www.strava.com/activities/15633274060/overviewhttps://www.strava.com/activities/15704488083/overview There is no discrepancy in my HR data.  

H there, I ge ta fitness and freshness graph fine when I select relative effort, but when I select power I get nothing.  Why is this?   I have been riding with power meters for a couple of years now ...

Hi there, I downloaded Strava in Switzerland but whenever I attempt to change the location, it would only let me change the city and the state, but never the country, so it always gives me something like “NY, United States, Switzerland”. Any possible way to fix this? Thank you so much! Have a great day!!

My ride on 11th November 2020 has been flagged as not legitimate, including a few KOMs I believe that I was very proud of. I saw on a ride today revisiting these roads that the efforts were excluded, I'll be looking into more of my rides to see if this problem has occured more often. As a keen Strava cyclist and KOM fiend I've always been careful to crop anything if it gets left running. As you may understand, us racers can go out on a chilled ride and sprint up those hills with a tailwind to bring home the KOM to make our lives feel worthwhile for a short moment ;D . I hope you can help me out as a long term Strava devotee haha, thank you

Good morning,I hope you are doing well. I was wondering if you could add a feature that allows you to thank followers globally. For example, I have the usual 19 to 23 people that have given me support as I exercise daily. I thank them as I respond but I don't know if they all get the thanks. 2 ways you can solve this. First, you can add code that will send an update to everyone that gives Kudos to an athlete if they respond with a thank you. It can be similar to the Microsoft Team feature where the ​@Everybody feature gets activated. The second way could be a feature that allows you to globally send to specific people and groups by selecting them from ✔️ box in your settings. The feature could be enabled to send to individuals and groups equals true. If you want me to help please let me know. I haven't coded in a while but always willing to dust of the skills. Finally, separate ask, I would welcome talking with you about the API use and how it may be able to provide a Sustainability ce

Steps to reproduce (iOS):go to your profile select the progress tab click on the see more of your progress button Select activities filter Check how the number of activities don’t align with the values on the vertical axis  

While I am finding the feedback at individual run level interesting, I feel that if the feedback (intelligence)  looked more at blocks of runs it would be of way more value..

Has anyone else purchased the Strava + Runna subscription and has not been able to sync the Runna subscription? I have tried deleting both apps, logging out and back in, reaching out to support for both companies and have gotten no helpful response. My phone shows the Runna and Strava accounts syncing, but when I get on the Runna app it says I do not have a subscription. I’ve submitted a ticket to Support for Strava and haven’t heard anything for days, and have been talking to Runna support as well to no avail. I am so frustrated because I just dropped $150 for such a limited support team response and no idea if I’m going to be able to set up the Runna subscription. If anyone has had a similar experience and has resolved this issue please let me know. 

Hello, I'm considering a Strava subscription, but I would like to ask if there is a need to include Czech in the application? Thank you for your answer.

Is it possible to connect the bike to work mobile app to Strava? The idea would be, that participants to the bike to work Challenge in May and June could transfer their Strava data to the bike to work mobile app to avoid having to enter routes manually on the bike to work mobile app. This would involve only rides marked as ‘commute’. If so, how should the developers of the bike to work mobile app proceed?

Hi Strava, my activity yesterday was recorded incorrectly. It's showing the wrong distance, incorrect paces, and obviously incorrect PRs. I ran 9k but it says I ran 39k!! at a pace faster than the best in the world 🤦🏽‍♀️. This is messing up all my training data. Is there a way to fix this?" I've been using Strava for years, and recently I've been using the app for my runs because my watch isn't working properly. For the last few days, I've noticed that the distances in the app are always shorter than what I actually run. It seems very strange that it's giving me these numbers, especially since my profile shows my current pace is around 7 😅. Look the map, thats a small park 😁 . I'm really embarrassed that they think I was in a car.

Since the latest app update the ‘create route’ section is unusable for me. I select the start point near my house and select the the next point about 100yds away and the map automatically moves my start point somewhere else that isn’t a public road and creates a route that isn’t correct. This happens all the time now and wasn’t an issue before. Is anyone else having this problem? [screenshots provided]

The majority of my create activity API requests succeed, except for one user who continues to see empty body responses. API: POST /api/v3/activitiesRequest body:{external_id: 'blurwsuuid:398B5EDB-A11F-41D9-86A7-D67AF5973642',type: 'Run',trainer: 1,workout_type: 3,name: 'App Name: Afternoon Treadmill Run',description: 'Full Potential Unlock — 30 min https://www.appwebsite.com',start_date: '2024-09-04T18:03:25.945Z',elapsed_time: 1868.2,distance: 3865.9493681170975,calories: 248.20267505699672,has_heartrate: true,average_heartrate: 148.09549154564937,max_heartrate: 173}Expected response body:{id: ...}Actual response body:(none)

My videos recorded on the phone show up in a very good quality. Meanwhile, those from the Hero Black 13 Camera have traces of high compression, they are really bad. Do you have any way to improve this?

I have read all the manuals. I have tried everything, however my edge 1040 does not show automatically strava live segments I have starred on when I approach to them. GPS issue? I don´t think so. Live segments does not run when I am on a course? It is not the problem. I don’t follow courses. I have done all is indicated on strava web and garmin connect web, but no solution yet. Any help? 

The newest route creation change seems backwards. The draw and route tool often appears in a different location than my finger on the screen, and I still can't toggle to manual mode like on the PC tool.The worse change though, is when I'm mapping normally and there's a tagged location, like a restaurant or landmark, I can't just click and keep routing. The tool opens the fly away tab to tell me about the location and I have to click add to route, and hope it's on the path I wanted to travel. If I click on a part of my route that I've already been, I have to choose add point or end here each time. The tool is more cumbersome to use than in the past, and I make routes 4-5 times a week. Is there an easier way? Any chance for an update on the routes again?

I regularly use the create a route function to plan my runs however with this new update (28th august 2025) it does not work properly, when ever i click and drag a line as part of my route where it would be previously very clever and fill in the exact line i had drawn, this new one fails everytime, adding random routes nowhere near where i dragged my finger originally.Thought id better feed this back as would like it to be back as it was ASAP.

I have had a ride unduely flagged almost a week ago and despite my ticket contesting it, nothing is happening. Is there an explanation for this ? My ride includes my best performances on a high trafic segment for which I am now the KOM. I was very happy to manage to beat it three times that day until Strava (or a salty user) flagged it. Mistaking it for a motor vehicle is one thing I can somewhat understand but not leaving users, paying customers and platform contributors without answers.If this is an automatic flag, customer support should treat it in priority, especially for premium users keeping the platform alive.

Hi ThereMy Strava feed does not show who I run with anymore (it always used to).  I have checked and re checked all my privacy settings and contacted Strava numerous times.  Anyone else had this issue?

Will it ever be possible to connect Xiaomi watches to Strava?