Ask & Troubleshoot

I used to be able to see my average pace for the whole run during the run. Now it only shows me average pace for the current split, which is pretty useless for a longer run when I want to make sure I’m on target for my goal. I used to be able to check every km or so and make sure I was on track for my target pace, now there is no such way to stay on schedule. It used to be that it would switch to average split pace during a subscription, but now it’s there all the time. Please can we have a toggle to switch between? Or a solution!

https://www.strava.com/activities/15245714340/segments/39728736/potential-segment-matches I ran a route I run often, just an out and back up a hill. I created a new 1km segment for the bottom of the hill from my activity. It’s fairly straight and simple. My activity is only a partial match of the segment, with no other info given.The segment starts a little ways up the trail from the road where I start, and each lap I ran well past the end of the segment.How can an activity not match the segment when the segment was created FROM that activity gps data? Thanks for any insight! I searched but haven’t come across this issue yet. There were many other matches and a full leader board but not the activity it was made from.

Ich habe gestern über Garmin eine Aktivität aufgezeichnet. Diese wurde von Garmin unter einem falschen Datum (eine Woche vorher) gespeichert und entsprechend falsch mit Strava synchronisiert. Bei Garmin kann ich das Datum nachträglich ändern - aber weder wird die Änderung mit Strava synchronisiert, noch lässt sie sich in der App oder Strava.com manuell ändern. Wie könnte man das korrigieren?Translation: I recorded an activity yesterday with Garmin. Garmin saved it under the wrong date (a week ago) and synced it incorrectly with Strava. I can change the date with Garmin afterward, but the change isn't synced with Strava, nor can I manually change it in the app or Strava.com. How can I fix this?

After pressing record but before pressing start, there was a gear icon to change settings like audio cues and auto pause - after the latest update it has completely disappeared for me? I have tried uninstalling and reinstalling the iOS app to no avail.

I filed a refund ticket after I was charged for an annual plan following the end of my free subscription. According to the guidelines, I was instructed to cancel the subscription (which I did) and provide proof of the charge, stating that I’m eligible for a refund within 14 days of purchase.It has now been a week since I submitted the ticket, but I’ve received no response from Strava’s customer service. They have also not replied to my follow-up emails.Do you know how I can persuade them to issue my refund?

跑完步要儲存我的紀錄 但配速顯示是錯誤的 該怎麼處理呢? (Eng translation: I saved my run record after a run, but the pace displayed is incorrect. What should I do?)

I have had a huge problem in the last couple of days. I presume there was a Strava app update for iOS. It wiped out the top menu area that used to exist where, after I hit the “Record” button, but before I hit “Start”, I could set preferences, including screen dimming etc., before starting a workout. There used to be at the upper right corner a “gear” preferences icon. Instead, there is empty space at the top. All the controls that used to be on top are gone. So the last settings I have are frozen and I can’t change them. And I can’t even exit the screen after I hit “Record”, if I change my mind: I have to quit the app.

Hello, New to the Community and Subscribed services here. I have enjoyed using Strava for several years now. I have a concern as it has come to my attention that someone in my area is competing for women’s leaderboard results and has recently identified as a female.  He/she was on a collegiate MTB male racing team before coming to this area.  The women here are at a disadvantage and this situation has lessened the enjoyment of segmental competition among the women (gender at birth) who ride and compete on the same segments.  Thoughts?

Hello,I am fairly new to programming in C# and also new to working with APIs. I have created a C# library that implements the complete Strava API, including all corresponding models as described in the official API documentation.I would really appreciate any feedback on my work—whether it's identifying mistakes, suggesting improvements, or sharing best practices that could help me refine the library further.Thank you in advance for your time and support!Github: https://github.com/Deltatoolbox/StravaAPILibary— TornLotus

Gosto muito do aplicativo, uso com frequência e ele realmente motiva a manter uma rotina ativa.Porém, como tudo pode evoluir, acho que já passou da hora de incluir uma opção específica para “corrida na areia da praia”.É um tipo de terreno muito comum para muitos corredores, principalmente no Brasil, e faz diferença tanto no desempenho quanto na análise do treino.Fica a sugestão com carinho de quem realmente curte o app e quer ver ele cada vez melhor!

 Hello everyone!I have a question for the Strava community:Are you having the same problem?When I do an outward/return run, the Strava app doesn't provide alerts (km, 1/2 km, and performance...). Is there a reason for this?Thanks everyone.

Hi! I’ve got a problem since 22nd of July, my running pace when I view the activity is correct but when I want to share the stats (transparent background option for example) then the pace is not realistic, very weird. Distance and time is correct but pace is incorrect. I’ll add some screenshots. Can anybody help me or know what is wrong with my strava?

We are a developing an app for our e-bike systems. Our app allows users to configure settings and navigate, for example. We are in the process of releasing a new feature that will enable our users to track their rides.These rides allow us to display average values within our app, and we also offer the option to download a .fit file, which can be imported into platforms like Strava. We have several customers who also use Strava, and we naturally want to provide them with the best possible data.However, we have encountered an issue: when the .fit file generated by our app is uploaded to Strava, the speed data in the analysis appears unusual or incorrect.Our recording method is relatively straightforward: we begin recording as soon as the bike speed is greater than zero, and we save the data every second, also the GPS Data in the same way.My primary concern is to understand what we might be overlooking in the .fit file and why these discrepancies appear, particularly in the diagrams. 

I’m having the hardest time trying to figure out the best way to set up this challenge.4 Weeks. 4 Winners. All they have to do to be entered to win the prize is to run a 5K. Each week they complete a 5K they’re entered to win but none of the group challenge settings seem to be right.

Hi Strava Developer Team,I’m a long-time Strava user and coach, and I use third-party tools like RunGap to sync training data from Garmin.One persistent issue is that Strava’s API does not currently allow third-party apps to assign gear (e.g. shoes or bikes) when uploading activities. As a result, this information needs to be manually updated every time, which breaks the otherwise smooth syncing workflow and diminishes the value of tracking gear-specific stats like shoe mileage.Could I request that you consider adding support for gear assignment via the Activities API — either by gear ID or name — during upload or in a subsequent PATCH call?This would benefit a lot of users who work across platforms.Thanks for considering this, and keep up the excellent work.All the best,Sean BarkesProfessional Coach

I’ve come across two segments in my personal heatmap that simply have VERY wrong elevation and gradient data.  One example is on segment “Conant Road Climb” in Lincoln MA, segment 4177639.This is the 0.45 mile section of Old Conant Road southbound from the end of the unpaved footpath and going down to Hawk Hill Road. Elevation at start is 274', at Old Conant Rd meets Hawk Hill Rd is 232. So the elevation change is -42 feet, a slight downhill. But the Strava user who created this segment named it Conant Road Climb!  Despite its negative elevation delta, the segment is listed as having a 232' rise, yielding the VERY incorrect 9.6% grade over its 0.45 mile length. At segment creation, it appears the elevation change was incorrectly set to the actual elevation at the segment's endpoint. The segment’s definition shows a crazy pair of values: Lowest Elev-114ft        Highest Elev118ft    Elev Delta: +232 Clearly no location in Massachusetts sits at -114ft.  Could this be a MapBox problem, or

 The number of influencers we currently have exceeds 999, and the daily number of requests is over 6,000. How can we raise the upper limits?

Hi, I am trying to upload a FIT file to Strava. I tried to manually upload it in my profile and that works, however attempting to upload it through the API does not. I get the following data when checking the status of the upload:"data": { "id": 16302203470, "id_str": "16302203470", "external_id": "test.fit", "error": "Unrecognized file type.", "status": "There was an error processing your activity.", "activity_id": null},The file in question is added as an attachment.Thanks for your help.Best regards,Nicolas Goualard

Hi,I wanted to adjust the HR zones from the default to the Karvonen ones, as they seem more realistic for me. On doing this i discovered that even though this change boosted time in zone 4 (less zone 3) for near identical rides, it halved the RE (relative effort).On inspection just the act of switching the HR zones to custom, but setting the zone boundaries to those calculated by the 'auto' feature had the same effect. (Forcing a recalculation by switching ride type and back)I want to carry on getting the consistent RE so I can look at the historical 'fitness' (aka training load) data, so I shall carry on with the Auto zones. To me this can only be a bug, unless there is something I am missing?

I’d like to see more attention paid to managing cycling gear, especially the historic categorization and usage monitoring for components carried over from bike to bike. Currently, there’s no way to transfer an any component from one bike to another to continue mileage and use case tracking.  For example, using all the existing components from a “current bike” and moving them to a new frameset.  Another example would be using multiple chains in rotation, in particular, waxed chains.  Right now, there can only be 1 iteration of a component linked to a “current bike”.The only option is to create a new ”Bike” and monitor its progress from there. Additionally, the starting date of a component can’t be retroactively set, leaving little to no options for reusing parts from one bike to another.From what I understand, a components “starting date” could be useful here.  I cannot be the only person who re-uses parts across bikes.

The global heatmap is not loading for me on android when I click. I have to reinstall the app to make it appear.

Hi Strava!  Not saying that the ‘See this Place’ pictures aren’t helpful for some, but I find them to be very inconvenient / distracting.  I LOVE the Strava Heatmap, it’s how I plan out so many of my runs, and I enjoy looking back and seeing how much terrain I’ve conquered on feet!  But having giant unasked for pictures really puts a damper on it.Is there a way you could create an option to toggle this on/off?  That way, folks that enjoy the feature can keep using it, but the rest of us have a cleaner option :) Your #1 fan,Max

I have linked my Mahle powered Ribble gravel e-bike to Strava using the Mahle App but can’t figure out what that actually does.I was expecting it to automatically start and stop the recording of my rides on Strava but obviously not…….or I haven’t set it up correctly.Any help for a new user would be much appreciated.Rod

Hello there, I’ve created an app for my analytics web application and I’ve managed to connect and use it successfully. I’m now trying to get the `device_name` from the `GET /athlete/activities` endpoint but I saw that the model returned does not contain it.In order to get that info I could do a single `GET /activities/{id}` for each activity found in the former, but in doing so I would burn a lot of resources on your end and deplete my hourly/daily limits. Is there another way of getting the device name?Thank you

This has always been the case that only very few people show up on the heatmap with their ebike activities. Whether it’s ebike or e-mountainbike activity classification. The map is practically empty with no traces for ebike activites. I can see my personal ebike traces from My Heatmap option but none of them show up on the Global Heatmap for the ebike options. By now there are hundreds of emountainbikers on Strava in this area but I only see the traces of a handful of riders on the Global Heatmap. It’s practically empty when switching over to ebike activites.