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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4189 Topics
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Andreas_DCHub Starter
asked in Strava Features Chat
[Resolved] Can't save my run

I went for a run and saved it on my Android phone. I tried to upload it but it keeps getting stuck at saving. I dont want to lose my progress so I would really appreciate some help. Thanks in advance.

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Bryant
Community Manager
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riknuyttenHub Rookie
asked in Strava Features Chat
email/password login on M%ac is utterly frustrating!

I have accepted the One time Code option on my smartphone, but this totally messes up my login on a browser on my Mac! I use a password manager, so email/password for me is working fine, but not at STRAVA, where they stubbornly want me to enter a one time code EVERY TIME!!! I use STRAVA regularly on my browser, as this is a lot easier to work on maps and routes.I hope this super enoying “feature” will resiolved fast. I checked some of the responses, but I am not interested in using my Google or Facebook account.  

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ElliotSerorHub Starter
asked in Developers & API
Application to increase limits still pending, after 8 days, app is at risk

Hi there,  I build the Fitshot app, client id 130939. I submitted an limit increase 8 days ago now, and have sent countless emails since then.  My app has not been accepting new reviews for days and is now getting negative reviews on the app store. I can’t possibly go into the weekend like this.  How can I possibly accelerate the review process? (even for a small limit increase while the application gets reviewed?)

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Community Manager
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rec3Hub Starter
asked in Devices and Connections
iWatch Heart Rate Data

I use a new iWatch to capture heart rate data. Notice how there are long periods of time when the data is not being continuously imported. Any suggestions on how to fix?  

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Jana_S
Superuser
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XaviervdvHub Starter
asked in Devices and Connections
Strava Live Segments not Showing On Garmin Edge530

Strava Live Segments are not showing up on my Garmin Edge 530. When I look at the course map, I see the segments highlighted in green. But I never get the segment notification.. However all segments were starred and are synced with my Garmin (they are in the segments list).  How can I fix this?

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Jan_Mantau
Superuser
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iseHub Rookie
asked in Devices and Connections
[Resolved] Fitbit to Strava sync looses GPS track information

Recently I face an issue that my Fitbit activities are not synced correctly. All the data are correct: distance, heartbeat and so on. But the GPS track stops in Strava after 2 km, no matter how long the track is in Fitbit. My last three activities face this issue and it worked before without any issue.  I have already disconnect the accounts and connects them again, but without any luck. Do any other Fitbit user face this issue or can give me a hint why this happens? It's annoying because it's start out of the sudden. I have attached screenshots of my last activity. That's shown in Strava: And this in Fitbit: Thanks, Daniel 

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99tollapHub Rookie
asked in Strava Features Chat
Climb categorisation filter still not back

Dear Strava, I would again like to request that you add the climb categorisation filter back to the segment explorer/maps interface. The new interace is really awful for discovering climbs, and I am at the point of now using other software to plan my routes. Please change it so we can select category, 4, 3, 2, 1 and HC segments, because it is absolutely vital for route planning for many people, particularly for those living in/visiting mountainous areas. I really cannot understand why you would remove such a basic and useful filter for segments. Thank you.

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MFSIlIHub Starter
asked in Strava Features Chat
GPX Elevation Not Counted Correctly

Hi everyone,I uploaded a cycling activity to Strava using a GPX file exported from Komoot.In Strava’s elevation profile, the segment between 5 km and 20 km appears completely flat (0 m), even though both Komoot and GPX.Studio show a clear climb reaching 130 m in that section.I also couldn’t find the “Correct Elevation” option in the activity menu, and Strava Support couldn’t resolve the issue.Has anyone experienced something similar? Any ideas on how to fix this or force Strava to read the elevation data properly?Thanks! Strava Activity  Komoot_dataGPXStudio _data130 m contour VS elevation curve ! 

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lewlewlandHub Starter
asked in Strava Features Chat
WHY ISN’T THERE A DOWNHILL MOUNTAIN BIKE OPTION YET?

Why isn’t there a downhill mountain bike mode yet? We have the tech to decide when someone has been driving but can’t seem to figure out a way to auto pause an activity when they’re driving or on a chairlift? This drives me crazy

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Jana_S
Superuser
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TonyMee648Hub Rookie
asked in Strava Features Chat
Post-ride display when sharing

When I share my Zwift rides on X or Facebook, I only get the option of 3 different maps, rather than the in-game screenshots which were available previously and which I’ve used in the past. I haven’t changed any settings (as far as I know) so can anyone walk me through how to get this option back please?Thanks in advance. 

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ethicalthinkerblogHub Rookie
posted in Strava Features Chat
Multi-select sport types or create "All on foot" option

In areas such as:Heatmaps My ActivitiesI would like to be able to multi-select activities to see, for example, all run, trail run, hike, walk, snowshoe. Another option would be to allow people to select all foot, bike, snow, water, etc. categories. I think multi-select is the best option because it gives the most flexibility. 

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Jan_Mantau
Superuser
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CWestieHub Rookie
posted in Strava Features Chat
Distance and Elevation Adjusting for Mountain Biking

Can we please add a feature that automatically deducts the distance and elevation from your ride when taking a chairlift or shuttle? I realize this may be difficult for shuttling in particular, but the chairlift lines are already showing on Strava, so you should be able to deduct that from your ride. My partner and I are doing a yearly cycling distance challenge, and to keep things legit I have been starting a new activity at the top of the chair and stopping it at the bottom so that the distance rode on the chair isn't included, but it would obviously be much nicer to just start the activity in the morning and stop it when we are done riding and have Strava figure out the non riding sections.

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Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Devices and Connections
Live Segments - device specific limitations

Recently I started to run with Suunto Race S watch. While I quite like this watch, it has one significant for me disadvantage compared to my old Garmin Fenix 7X - support for Strava Live segments.With Garmin Fenix 7X, I can have up 100 segments synced to the watch, and downhill running segments are synced (despite what Strava’s support article claims). Just to be clear, downhill cycling segments are not synced, but downhill running segments are. That is great, because I live in a hilly area with a lot of downhill running segments, especially when that is applied to trail running segments.Now, with Suunto Race S, the number of synced live segments is limited to only 20, and downhill running segments are not synced. I wonder whether these limitation come from Strava or from the device specific implementations? The main problem with the very small number of synced segments is that I pretty much can no longer star segments. Once the number of starred segments has exceeded 20, I can no long

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KerkepadRiderHub Climber
asked in Devices and Connections
Strava Live starred Segments on Garmin limited to 100 by Strava NOT Garmin.. who is lying?

Garmin have just informed me that it is Strava that limit the number of starred Live segments that can sync on Garmin devices to 100.. So who’s not telling the truth??

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emilynicoleHub Rookie
posted in Strava Features Chat
Feedback on Subscription Upgrades

As a longtime fan and frequent user of Strava, I really value the platform and appreciate the continued development. That said, I was surprised by the recent UI changes for subscriber profiles, and I wanted to share my concerns. Orange Gradient on Subscriber Profiles The orange gradient at the top of profiles makes interface elements harder to see—particularly the icons in the top right. The dominant orange color inevitably clashes with user-generated photos in the carousel. The gradient darkens into a muddy brown at the top, which further disrupts visual harmony. A clean, neutral background would better support photo-focused content.   New Shield-Shaped Profile Photos The switch from circular to shield-shaped profile pictures for subscribers feels like an unnecessarily bold change. Compared to the subtle chevron used before, the shield shape stands out in a way that feels awkward—almost performative (and not in a good way). It actually makes me feel self-conscious about bein

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Alfred Fletcher
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E_thisHub Starter
asked in Devices and Connections
Infinite saving

Infinite saving upon finishing, cant start new run 

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Lola
Community Manager
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andiikaaHub Starter
asked in Devices and Connections
save activity loading error

help me, why when I want to save my activity, it keeps loading and the save button can't be pressed  

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Lola
Community Manager
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Cristina_PHub Rookie
asked in Strava Features Chat
[Resolved] Same athlete twice on segments

I've noticed recently that on some segments there are some athletes that have two efforts shown, from different years (one example looks like this:  1.A in 2021  2.B in 2021  3.B in 2020  4.A in 2020 ...  9.C in 2021  10.D  11.C in 2018). The rides are not marked different (ride/mtb ride) and the profiles are the same (same url).Anyone knows what this is about?

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Lola
Community Manager
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ginoanthonybHub Starter
asked in Strava Features Chat
Unable to Download Transparent Photo of My Run

I’m reaching out because I’m experiencing an issue with the app. After completing my run, I tried to download the transparent photo to share it, but it just keeps loading and never finishes. The image doesn’t appear, and I’m unable to save or share it.I’ve already tried restarting the app and checking my internet connection, but the issue persists.Could you please look into this or let me know if there’s a fix? I’d love to be able to share my run using that feature.Thank you in advance for your help!

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charcordsHub Starter
posted in Strava Features Chat
Improve route/activity search; e.g. within x km of a location

It would be super useful if Strava could introduce a feature where it is possible to search your saved routes by distance to a location - e.g. a slide bar and search bar for location to search within 10 km of a postcode or pin on the map. This would also be useful to do for activities in the search past activities. I’ve made a lot of routes and have to remember what each is called and where it is, which I can’t always do so being able to filter by location would be amazing. Or even as previous topics have suggested to have your routes put onto a map overlapping for visualisation would help too.It would also be useful if this feature took into account the whole route, so if any of the route passes within a 20 km circle from the location specified

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BIGALHub Starter
asked in Strava Features Chat
block

Why can't I have the ability to block an individual from seeing my activities without them knowing? I think this should be added when you upload a workout and enable me to block individuals too. 

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Jana_S
Superuser
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akarigerHub Rookie
asked in Strava Features Chat
velomobile issues

How can I include my power meter info on my velomobile ride?  It is available on a "ride", but not on a velomobile ride.Thanks for your help!

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stujagoHub Rookie
asked in Strava Features Chat
New route filters on app - only 20 results showing

Hi there. I’ve just noticed that routes on the Android app now have filters for saved routes which is excellent and very welcome. I am only able to see 20 results from a filter search however and they are listed in the order that i created them, most recent first. I can also no longer see a full list of my routes if I have applied no filters, only 20, most recently created first.  Although I am very satisfied with the new filters, I feel that only being able to see 20 results at a time is very limiting. I would rather have a full list of routes with no filters than only being able to see 20. I have unistalled/reinstalled the app and logged out/logged in again.

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ajunio3Hub Starter
asked in Devices and Connections
My activity not showing on the feed

Could you check why this activity not showing in the feed?? https://www.strava.com/activities/15014672925Its not mute, its open to all users. 

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Jan_Mantau
Superuser
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jayheh24Hub Starter
asked in Strava Features Chat
Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.

I’ve tried a number of time to create any route, but keep getting the error message...“Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.” I’m using a laptop to try to do so.

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