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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
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imAtulSharmaHub Starter
asked in Developers & API
Display map for real activity

Hi Developers,        I am want to show static image for the path of the activity done by strava users. Through strava api I get two polylines one is for summary and other is complete. Now how can I show the path using mapbox as I have used static map api but not working. Is there anything regarding the URL encoding or decoding? If anyone has proper docs to generate a successfull URL then you should share here.Thanks and RegardsAtul Sharma

22
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3 months ago
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jabjabaneHub Starter
asked in Developers & API
Strava subscription whebhook on deauthorize

Hello,I use a subscription to webhook on my webapp and it works very fine, but i have a question about this use case:- a user in my app decides to deauthorize Strava.- i do some stuff on its account (unset stored data for this user like athlete id, token, refresh token, expiration timestamp...)- in the same time i post to Strava API POST https://www.strava.com/oauth/deauthorizewith required data for this user.At this step all is working fine. The deauthorization for this user is done.But, few seconds later i also receive strava webhook event on my callback subscription url to inform me about the deautorization!My understanding of webhook is Strava is posting events to my app when an event for an account registered to my app is happening not in my app but in Strava.So my question is why Strava triggers this event when the deauthorization is starting from my app.Thanks a lot for your reply.Joel (from France ;))

21
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3 months ago
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gashtatHub Starter
asked in Developers & API
Help to solve Error 403: Limit of connected athletes exceeded

Dear Strava team,I'm trying to develop an application that connects the app with my social network website where coaches and athletes can monitor their physical activities using the Strava's API. But when I use the API to log in with a second account, the following error appears:Error 403: Limit of connected athletes exceeded.This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase. What are the conditions for quota, pricing, etc? Please note that I'm not using the developer account at the moment, so I'd like to know what is the procedure so I can apply with my developer account. Can you please help me with this? Thank you in advance.

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3 months ago
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my36_2Hub Starter
asked in Developers & API
Ideal flow for "Sign up with Strava"?

I have an app that is fairly integrated with Strava. I'd love to be able to have users create accounts via Strava directly, but it seems like the API doesn't expose email at all. This makes sense from a security standpoint, but it also makes the auth flow a lot more frictiony.What's the best user experience you've seen on this front?

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3 months ago
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AnnabelMcGuireHub Starter
asked in Strava Features Chat
Subscription

Does anyone have an idea on how long it takes Strava to come back when you raise a ticket on customer support? I issued one over 5days ago and not had any response.Thank-you

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3 months ago
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SoftwareaBalaHub Starter
asked in Developers & API
WebHook Doubt

Hi All, currently I am developing one application, its goal is below:1. I have one club2. I will create many challanges under the club3. Athlates will join under the challange4. Once they post the activity in challange, I need the webhook call. I tried web hook with activity:club_activity but not meet my expectation  kindly help me to resolve this one, 

01
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3 months ago
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seangHub Starter
asked in Developers & API
Accessing global heat map data

Hi I was just wondering if there was an endpoint(s) to access data behind the public global heat map?

11
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3 months ago
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angusrose88Hub Rookie
asked in Strava Features Chat
Older flybys not working?

It appears that for any activity older than 6 months nobody shows up on the flyby for any activity I have. It seems like pretty much exactly a 6 month cutoff, anything longer ago than that when I click on the flyby I can see my track, but nobody else (even for activities where I know previously I could see others.) Is this something Strava is doing to save space on their servers or something? I really liked being able to go back to previous years' races to see where I was losing/ gaining time on people, so I hope they turn this back on soon!

24
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3 months ago
AdamDB
AdamDBHub Rookie
asked in Strava Features Chat
Mt. Kenya

I wonder why everybody here lives around Mt. Kenya? I am a very proud neighbour of Mollekensberg (BE - Herent), Sigarenberg (BE - Winksele) and many other hills that are absolutely massive compared to human size.So I'd like to change my profile location to one of these epic hills in my own backyard,that also reach for the stars, just as much as Mt. Kenya.Greetings from Belgium; land of epic hills (compared to human size).

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AdamDB
3 months ago
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NordenHub Climber
asked in Strava Features Chat
Segments minimal length

Why can't I create segments shorter than 500 meters for cycling and shorter than 300 meters for running, even though I have a subscription, when I've seen shorter segments on Strava?For example this running segment is only 280 meters long: https://www.strava.com/segments/19339033

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3 months ago
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davecatchpoleHub Rookie
posted in Strava Features Chat
Additional Gear Brand(s)

I also (as part of my active recovery) log any lawn bowls games I play, however the shoe 'brand' isn't listed.Rather than choosing 'Unbranded' Could an 'Other' be added that just uses the Nickname Value when specified as the active shoe used for an activity.If not, could the following be added as selectable items – first one is the one I want to use, but should other bowlers want to do the same I've included other key brands.HenseliteDrakes PrideTaylorAero

13
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3 months ago
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BartVWHub Starter
asked in Strava Features Chat
random route generation for a selected distance

Hello,before the latest "update" in the android app, there was a posibility to generate a random route based on length, surface, elevation beginning at your current location.Now you get routes chosen from public availlable routes made by strava users.I used the "old" way very often to discover new routes, but now this is no longer possible.Why was this changed? Can an option be provided to choose whether you want to use the routes publicly available from other users or let strava generate one for you ?very disapointed in the new routes "generation" in maps at the moment, the old one was much beter regards,Bart

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3 months ago
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FrogcostumeHub Starter
asked in Strava Features Chat
Hiding a Club from location based searching

I run a weekly cycling club that currently gets somewhere in the ballpark of 30-60 attendees during the summer. We are at the point where word of mouth is more than enough to get folks in for the rides, and now we just want to be sure that people know our ride expectations before showing up. Right now, I have our Club on Strava set to private and mention that folks will be added after their first ride and redirect them to our IG or email if they would like to join us. With that, I'm able to ensure that people know safety information, etiquette and our average speed before they just show up to our meeting spot. With that said, people don't seem to read the description and I'm getting a *lot* of join requests from randoms throughout the week. It makes it hard to distinguish from the real people we've vetted. Is there anything in addition to keeping the group set to private that I can do to ensure we're hidden from global search? 

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3 months ago
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RJYHub Starter
asked in Strava Features Chat
Deleted Activity PR’s Not Updating

More of an annoyance than anything. Uploaded the same activity form my Edge and Watch. Deleted one, but the one I kept shows a “2nd Fastest” time on segments where it is actually my PR (it had picked the other activity as the “PR”). Does it correct at any point? 

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3 months ago
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JJRunsHub Rookie
asked in Strava Features Chat
Sorry, you can't join this plan. You must live in the same country to join the family plan.

Hi runners,I cancelled my subscription as my partner suggested we join the family plan. However, when she sends me the invititation, the page reads that i cannot join the plan and need to live in the same country.We are both set to the same city and country in our Strava profiles. Did anybody else encounter this problem? Any solutions? Thank you guys! It somehow feels a bit demotivating to run and not have my premium features.Kind regards,JJ

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J
3 months ago
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Andreacampos1Hub Starter
asked in Strava Features Chat
ISSUE WITH APP ROCKET JOURNEY I CANT SIGN IN STRAVA WITH GOOGLE ACCOUNT

Hi I have an issue, I’m using app RocketJourney and I need to add my trainings with Strava, but when I trie to link Strava I want to do by my google account (as I sign in in Strava) but there is a warning “Blocked access, error 493: disallowed _ useragent”

21
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3 months ago
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EruHub Starter
asked in Strava Features Chat
Map on the app - Route suggestions unwanted

Hi, for me it is unnecessary to get 3 route-suggestions while discovering the map with the app. They block the view, particularly with the text-box at the bottom (almost in the middle of the screen). I don't use it and I find it irritating that I can not make it disappear. It is only possible to change to segment suggestions instead. It would be wonderful to add the option to show non of them or be able to tap on the map and enjoy my heatmap on fullscreen without route suggestions and the menu-bars. It would make it easier to discover the map.

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3 months ago
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NewlandsHub Rookie
asked in Strava Features Chat
Finding Routes

I may be confused, but I seem to be unable to find public routes on the Strava website and at the same time I cannot find my personal routes on the Strava (Android) app.   Is it just me?On the website, I can find My Routes and a "Routes" item in the footer under "Explore" that leads to a list of hiking routes (but no biking routes!?)On the app, under "Map", there is a "Saved" tab, but for the past two days, clicking "Saved Routes" returns "Server is not responding, please try again later".I ran into all this because I went for a long gravel ride yesterday and wanted to have the route on my phone, but I could not find it.   I did find out that the most popular saved route in my area is terrible -- I'm not sure why anyone would recommend it.  The recommended route puts people on a busy and dangerous major highway when there are lovely and quiet alternatives on the same loop.  I had hoped to find the recommended ride on the website and comment on how bad it i

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3 months ago
fulmar211
fulmar211Hub Rookie
posted in Strava Features Chat
Gaps in Heatmap

I'm curious to know if this is a known issue, or if there is a resolution to an issue I have observed.  In the heat map, I often see large "gaps" in sections that have been ridden.  It would be useful if the sections were contiguous.  In fact, for some longer tours (such as a cross country tour), the heat map line almost entirely disappears when I zoom out.  I have uploaded two examples of this occurring:

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fulmar211
3 months ago
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HasseHub Rookie
posted in Strava Features Chat
Segments on Maps

What have you done to the content of Segments on Maps? There is hardly any segments showing up any more! Why can't I get to see all the segments there is? Segments is very much the reason why I am a subscriber. When you take away the possibility to explore and find new segments there really isn't much meaning in staying on as a subscriber!Please reverse it back to the old setup, where all segments was visible on the Explore Segments page!

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3 months ago
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TimaHub Starter
asked in Strava Features Chat
Name not accepted in comments

Every time I try to put the name '**bleep**' in a comment I get an error.It only seems to happen with this particular name. 

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3 months ago
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kbatyaiHub Rookie
asked in Strava Features Chat
non-public activity Segment results don't sync to Garmin Live Segment

If you link Garmin AND Strava,then Garmin, for example an Edge 830, will sync STRAVA live segment to Garmin device with statistical data, like PRs, Leaderbord, etc. But, It sync ONLY Strava activity results where the Privacy set to "everyone"."followers" "only me" results are NOT synced to Garmin. Why??? I understand that other than "everyone" results and activities are NOT shown to everyone on Strava, because of privacy... and "follower" only to followers. But If I (me directly) set a link between Garmin and Strava to share content/data, then I personally and intentionally AUTHORIZE Strava to give the data to Garmin Connect (who I think polls it via api-api sync). Why Strave does NOT share these data to Garmin during backend system communications?!?It's not about privacy, because both "side" are "me" and additionally I give my authorization. So, Strava...what is the reason behind?!?

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K
3 months ago
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RuthHub Starter
asked in Strava Features Chat
Hi, I elimanated an activity I want to recover it. How can I do it?

Migrated Content

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3 months ago
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tieudoan208Hub Rookie
asked in Developers & API
view list athletes connect to My App

Hi team.I wanna to know list athletes conneced to my app, and remove there if i need. because usually some account connected but not used.thanks team support!

00
T
3 months ago

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