Ask & Troubleshoot

Within the last one or two months flybys is behaving oddly.  Yes, I know how to turn it on. When I enter flybys, it looks normal, everybody and their nice colored bubble.  Click “all” to check them all off and start, and the bubbles disappear.  It shows me colored tracks, but the bubbles all pop and are gone.  Same if I check flyby locations.  Thoughts?  Clearly Strava has the data.  Beyond that, I’ve tried multiple browsers, cleared cache, checked version of app on phone.  All good, still bad.  Garmin Edge 130.  As usual, Google is garbage and comes up with a million hits intermixed from 2020 to god-knows-when and has no idea about how to find current reports of issues.  Any help would be appreciated.  

Hi please see image attached share snapshot no longer available on all recent activities. Ive chceked settings and all seems correct.When i share old activities the snapshot comes up! Anybody know why?  

I'm currently working on integrating my climbing app with Strava, and I've hit a bit of a roadblock. When I manually create an activity on Strava through the browser, I have the option to enter the elevation. However, when I try to do the same thing programmatically using the createActivity API, I can't seem to find an option to specify the elevation.This is crucial for my climbing app's functionality, and without it, integrating with Strava is kind of pointless. Can anyone shed some light on what I might be missing here? Any help or insights would be greatly appreciated. Thanks in advance!

Hi everyone,I’ve been running with my Samsung Galaxy Watch Ultra for years with 474 runs so far and I’ve always seen Strava show a distance very close to, or slightly longer than, what Samsung Health records.Examples before the One UI Watch 8 update:July 21: Samsung 8.03 km → Strava 8.08 km July 27: Samsung 8.00 km → Strava 8.03 km July 31: Samsung 5.01 km → Strava 5.04 kmAfter the One UI Watch 8 update:Aug 8: Samsung 7.01 km → Strava 6.82 km Aug 12: Samsung 7.03 km → Strava 6.89 km Aug 15: Samsung 7.11 km → Strava 6.91 kmThis is a consistent drop per run compared to Samsung Health, which never happened before the update.Has anyone else noticed this issue since the One UI Watch 8 update? Is the issue on Strava or Samsung side ?Thanks!

Well, after long long time being quite satisfied with strava app - this week has turned out very difficult.  Early this week the app crashed several times just when opening, so I haven’t been able to track.  I’ve tried to reinstall it several times to solve the issue.  No change.  All I’ve figured out is that the app is not running in offline mode at all anymore, a big plus if you are in the mountains!  The app is one thing but the most annoying thing - when I wanted to add my training manually as the app crashed all the time - login on my computer is not possible anymore by using the passwort, you are forced to those OTP!  Annoying and time consuming, and I don’t see any security profits at all (as to avoid all that crap all you can do is stay tuned in and never log out).  I’ll probably will switch back to a watch record and see what else is on the market.

Unless I’m doing something wrong it seems like I can’t access any routes downloaded for offline use unless I have a cellular/wifi connection. Which obviously renders the offline feature completely useless if true.Create route, mark as “Offline” Force quit app. Disable cellular data and wifi on phone Open Strava, navigate to saved routes. I get a “something went wrong error” at the top of the screen, but any routes marked for Offline use display below. Unfortunately, tapping any of the routes or “start route” button does nothing.Can anyone else confirm this is how it works for them? I’m hoping I’m doing something wrong but it looks like offline maps don’t really work offline at all.  

I’m trying to edit a new route and most (but not all) actions I try result in: “Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.” I’m only creating or dragging points a few blocks apart. This also happens when I try to delete a waypoint. The entire route is only 1-2 miles long. Looks like an API error, but status.strava.com says all is operational. Again, this is sporadic, but not a result of 100% of my actions. edit: every action seems to be trying to calculate the resulting action from a point WAY far away. I’m in Oakland and editing a route in SF, but the calculation point is far to the west beyond both (see attachment). I even started a new route since the initial report, and this started in halfway through. Very frustrating to have basic route creating be this broken. edit 2: the route

Why are some of my weight training activities coded as a “Workout” in my Training Log? I save them all as strength training in my watch. It would be nice to have all weight training activities listed as weight training activities in my Training Log.  

Hello,I managed to finally create a group challenge but I can't find a way to share the link with others. There us also no way to set some custom thumbnail for this. Is there a way?

So with app devs getting caught in the Strava vs Garmin saga, can you at least swiftly add the device_name parameter to the /athlete/activities list?This way we won’t need to make additional API calls to the /activities endpoint just to check every single activity’s device…<sigh> 

Please refund my subscription as it auto-renewed without my permission, and I urgently need the money for my school tuition.

Hi there, I’ve checked the gear list and adding a component doesn’t include ‘sealant add’ or ‘sealant topup’. What’s the best way to track how much life I have left in my sealant inside Strava?

I am not a fan of the most recent (July 2025) app update ("upgrade") to the maps feature. My map is no longer defaulted to "North up", and I cannot figure out how to get the map to always display in "North up" my default. Anyone know if/where that setting is?

Yesterday I achieved a 2nd Best Time on a running segment!  I didn’t even know it was there, although I seem to have ran it 5 times this year.   Now I can’t find the segment unless I click on the badge on my activity.   I checked on my iPhone app and on my desktop.   What am I missing? 

New problem, or return of an old problem? The app won't even open now and I receive an error message about a glitch... it tells me to wait and reinstall the app once Strava fixes the glitch. When can we expect normal function again? 

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya Fierryan nugaraha

I have tried everything to fix the issue, logging out, uninstall, turning off my phone nothing works

Since the latest visual update I miss the dots on completed track , which usually marked the completed km s and helped to estimate distance of upcoming destinations. 

Dear officials and executives of the Strava application:          Hello! In the usage statistics of the Strava app, I am not aware of which rules of the community have been violated by my usage of this account. And after making the inquiry, no response was received. I would like to know the reason. I really like the design and functionality of Strava. This is helpful for my activities and also allows me to explore new routes and destinations. And you can also make new friends who share the same interest in sports. However, when using the Strava application, I found that the official or the system sent me an email, which made me feel very frustrated. I don't know what I should do next because the email informed me that my account might be suspended. But I hope I can cooperate with the staff of the official organization. If they need any proof from me, I will provide it without any problem. So please inform me of the relevant issues to prevent any problems with my accoun

I'm a software engineer interested in developing applications using the Strava API. I've reviewed the API terms and I understand that developing features already in Strava is not allowed. If I were to invest time in developing an application and some of those features were later incorporated into Strava, would Strava consider this an API terms violation?  Have other developers experienced anything like this?Thank you

Is there a known issue with Apple Ultra 2 not showing mile split pace? All I’m seeing is overall pace, it’s really messing with training. I’m on the annual plan. Attempted to delete app from phone and watch, reboot both devices, problem still persists. Posting here as I’ve had no answer from support on open tickets or Twitter/X about this. Any insight most appreciated. 

Has this happened to anyone else? I logged an activity and checked my fitness score and the entire plot is 10 points lower than it was yesterday.  I even checked a screenshot I had from the beginning of the year and the entire plot for the past 2 years is 10 points lower? cheersbart 

How can I delete / remove notifications.  I have 197 that won’t go away!  thanks,Barry

When I manually record a run and select the right date, then save the activity, the date shows the previous day when I see it in my activity log. When I try and edit the activity, the date is correct.

I'm new to using Strava challenges, and signed up to the New York running club virtual marathon challenge which is this week.I noticed today that my three runs this week have not accrued to this challenge because I had randomly also joined an Adidas challenge, and my runs have been credited to that challenge instead.I've researched and understand that a single activity can only count towards a single challenge - fair enough. How can I migrate these activities away from the Adidas challenge so they would count towards the New York run club instead?