Skip to main content

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
T
TouchstoneFMSHub Starter
asked in Strava Features Chat
Participants can't join group challenge

I've created a group challenge, but some people are unable to join without signing up for a free trial. The challenge currently has 9 members, so the participant limit isn’t the issue, and some of the new members haven't used up their 2 free group challenge slots.Could someone help explain why this is happening and how I can resolve it?

101
T
3 months ago
L
LikesahillHub Rookie
asked in Strava Features Chat
Leaderboards - automatic re-categorisation of performances to 'E-bike'

I am an athlete who has always used leaderboards as a motivational tool.As I get older, I have focused more on the age-related boards. Having crossed the age boundary into 55+, all the hills that I target are heavily populated by mis-categorised ebike rides. I appreciate that the AI tool is looking for obvious cheats/mistakes, perhaps a KOM in a car.For the E-bike problem I see, I suspect it is largely about more casual riders and ignorance of the rules. I see consistent patterns in the data: Low athlete activity levels, recorded on a phone, no HR/power data, cups on hills (but no other segments) slow times on all key metrics 5k, 10k, etc. My suggestion is that you set a performance threshold and automatically recategorise all rides that meet it. For example, given the E-bike issue (in Europe maybe not the US) is largely around hills, it would be simple to set a transparent rule that if you acheive, say, a VAM of over 1,000 on a segement and you don't meet certain criteria, t

42
L
3 months ago
N
NapcheHub Rookie
asked in Developers & API
Unable to register push subscription

Bad request when registering a push subscription. I checked output of my url and get the 200 with correct response within miliseconds. Could this be because my api is accessible over ipv6 only? ( no ipv4 available.. )   Cheers

13
N
3 months ago
J
jimarHub Starter
asked in Developers & API
How to get all "leader segments details" from one athlete?

Hello, after check API documentation I have not been able to find how to call go get the leader segments per one athlete. My question is:We need use the parameter: "id" (The identifier of the athlete)We need to get at least the following details per each leader segment:"name" (name of leader segment)"kom_rank" (kom rank of leader segment)"start_date" (date of leader segment) In short, we need to get this data that is shown on website by making an api call:https://www.strava.com/athletes/45686340/segments/leader Thanks for your helping, I will wait for your replies!!Regards,

01
J
3 months ago
K
kanoorHub Rookie
asked in Developers & API
Push Subscription 400 error

Trying to create a push subscription in basic php for authorised users but getting HTTP 400 error Connection #0 to host www.strava.com left intact HTTP Status Code: 400 Error Response Body: Array ( [message] => Bad Request [errors] => Array ( [0] => Array ( [resource] => PushSubscription [field] => bad [code] => request ) ) ) Strava API Response: {"message":"Bad Request","errors":[{"resource":"PushSubscription","field":"bad","code":"request"}]} HTTP Status Code: 400 Error Response Body: Array ( [message] => Bad Request [errors] => Array ( [0] => Array ( [resource] => PushSubscription [field] => bad [code] => request ) ) )

43
K
3 months ago
W
William_PadillaHub Starter
asked in Strava Features Chat
Improvements to activities readibility

Hello.  I have been using Strava for over two years already and I find it to be a great community and tool to meet athletes and to improve sport performance. I do have one comment though. it seems like when you are going through the activities and you are trying to get kudos, the activity distance and metrics are on top of the picture, but scrolling down to give kudos actually makes it difficult to see the metrics. I believe it could be better if Kudos and metrics are on the same line below the activity picture or map. It would help realize the progress and give kudos for actual progress. for instance: when I scroll on my phone to give kudos I miss the info of the activity.  I put myself as an example. Regards William

01
W
3 months ago
G
gillybeeeHub Starter
asked in Strava Features Chat
(KNOWN ISSUE) Since few weeks ago, My Stats does not work for Workout activity type

Hello. Since few weeks ago, My Stats overview in my Strava profile does not work - it shows just zeros everywhere. This is a new problem because just a few weeks ago I could see stats. I do weight training that always counts as Workout and therefore I could compare my stats year to year, for example. Other overviews in My Stats sections, such as cycling and running, work as intended. Thanks, have a nice day.

53
G
3 months ago
I
imAtulSharmaHub Starter
asked in Developers & API
Display map for real activity

Hi Developers,        I am want to show static image for the path of the activity done by strava users. Through strava api I get two polylines one is for summary and other is complete. Now how can I show the path using mapbox as I have used static map api but not working. Is there anything regarding the URL encoding or decoding? If anyone has proper docs to generate a successfull URL then you should share here.Thanks and RegardsAtul Sharma

32
I
3 months ago
J
jabjabaneHub Starter
asked in Developers & API
Strava subscription whebhook on deauthorize

Hello,I use a subscription to webhook on my webapp and it works very fine, but i have a question about this use case:- a user in my app decides to deauthorize Strava.- i do some stuff on its account (unset stored data for this user like athlete id, token, refresh token, expiration timestamp...)- in the same time i post to Strava API POST https://www.strava.com/oauth/deauthorizewith required data for this user.At this step all is working fine. The deauthorization for this user is done.But, few seconds later i also receive strava webhook event on my callback subscription url to inform me about the deautorization!My understanding of webhook is Strava is posting events to my app when an event for an account registered to my app is happening not in my app but in Strava.So my question is why Strava triggers this event when the deauthorization is starting from my app.Thanks a lot for your reply.Joel (from France ;))

61
J
3 months ago
G
gashtatHub Starter
asked in Developers & API
Help to solve Error 403: Limit of connected athletes exceeded

Dear Strava team,I'm trying to develop an application that connects the app with my social network website where coaches and athletes can monitor their physical activities using the Strava's API. But when I use the API to log in with a second account, the following error appears:Error 403: Limit of connected athletes exceeded.This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase. What are the conditions for quota, pricing, etc? Please note that I'm not using the developer account at the moment, so I'd like to know what is the procedure so I can apply with my developer account. Can you please help me with this? Thank you in advance.

231
G
3 months ago
M
my36_2Hub Starter
asked in Developers & API
Ideal flow for "Sign up with Strava"?

I have an app that is fairly integrated with Strava. I'd love to be able to have users create accounts via Strava directly, but it seems like the API doesn't expose email at all. This makes sense from a security standpoint, but it also makes the auth flow a lot more frictiony.What's the best user experience you've seen on this front?

11
M
3 months ago
A
AnnabelMcGuireHub Starter
asked in Strava Features Chat
Subscription

Does anyone have an idea on how long it takes Strava to come back when you raise a ticket on customer support? I issued one over 5days ago and not had any response.Thank-you

11
A
3 months ago
S
SoftwareaBalaHub Starter
asked in Developers & API
WebHook Doubt

Hi All, currently I am developing one application, its goal is below:1. I have one club2. I will create many challanges under the club3. Athlates will join under the challange4. Once they post the activity in challange, I need the webhook call. I tried web hook with activity:club_activity but not meet my expectation  kindly help me to resolve this one, 

01
S
3 months ago
S
seangHub Starter
asked in Developers & API
Accessing global heat map data

Hi I was just wondering if there was an endpoint(s) to access data behind the public global heat map?

21
S
3 months ago
A
Anonymous
asked in Strava Features Chat
Lost access to Strava account

I have had an active Strava subscription for years. A few days ago, I changed my password. Now when I log in (using the s  as me email address), it shows me as being on a 30-day free trial, does not have my followers/following, etc. I can’t figure out how to get into my actual account. I’ve tried resetting the password again, deleting then re-downloading the mobile app, using the Strava website instead of the app, and nothing works. How can I regain access to my account? Thank you.

176
A
3 months ago
A
angusrose88Hub Rookie
asked in Strava Features Chat
Older flybys not working?

It appears that for any activity older than 6 months nobody shows up on the flyby for any activity I have. It seems like pretty much exactly a 6 month cutoff, anything longer ago than that when I click on the flyby I can see my track, but nobody else (even for activities where I know previously I could see others.) Is this something Strava is doing to save space on their servers or something? I really liked being able to go back to previous years' races to see where I was losing/ gaining time on people, so I hope they turn this back on soon!

34
A
3 months ago
AdamDB
AdamDBHub Rookie
asked in Strava Features Chat
Mt. Kenya

I wonder why everybody here lives around Mt. Kenya? I am a very proud neighbour of Mollekensberg (BE - Herent), Sigarenberg (BE - Winksele) and many other hills that are absolutely massive compared to human size.So I'd like to change my profile location to one of these epic hills in my own backyard,that also reach for the stars, just as much as Mt. Kenya.Greetings from Belgium; land of epic hills (compared to human size).

03
AdamDB
3 months ago
N
NordenHub Climber
asked in Strava Features Chat
Segments minimal length

Why can't I create segments shorter than 500 meters for cycling and shorter than 300 meters for running, even though I have a subscription, when I've seen shorter segments on Strava?For example this running segment is only 280 meters long: https://www.strava.com/segments/19339033

114
N
3 months ago
D
davecatchpoleHub Rookie
posted in Strava Features Chat
Additional Gear Brand(s)

I also (as part of my active recovery) log any lawn bowls games I play, however the shoe 'brand' isn't listed.Rather than choosing 'Unbranded' Could an 'Other' be added that just uses the Nickname Value when specified as the active shoe used for an activity.If not, could the following be added as selectable items – first one is the one I want to use, but should other bowlers want to do the same I've included other key brands.HenseliteDrakes PrideTaylorAero

23
D
3 months ago
B
BartVWHub Starter
asked in Strava Features Chat
random route generation for a selected distance

Hello,before the latest "update" in the android app, there was a posibility to generate a random route based on length, surface, elevation beginning at your current location.Now you get routes chosen from public availlable routes made by strava users.I used the "old" way very often to discover new routes, but now this is no longer possible.Why was this changed? Can an option be provided to choose whether you want to use the routes publicly available from other users or let strava generate one for you ?very disapointed in the new routes "generation" in maps at the moment, the old one was much beter regards,Bart

135
B
3 months ago
F
FrogcostumeHub Starter
asked in Strava Features Chat
Hiding a Club from location based searching

I run a weekly cycling club that currently gets somewhere in the ballpark of 30-60 attendees during the summer. We are at the point where word of mouth is more than enough to get folks in for the rides, and now we just want to be sure that people know our ride expectations before showing up. Right now, I have our Club on Strava set to private and mention that folks will be added after their first ride and redirect them to our IG or email if they would like to join us. With that, I'm able to ensure that people know safety information, etiquette and our average speed before they just show up to our meeting spot. With that said, people don't seem to read the description and I'm getting a *lot* of join requests from randoms throughout the week. It makes it hard to distinguish from the real people we've vetted. Is there anything in addition to keeping the group set to private that I can do to ensure we're hidden from global search? 

11
F
3 months ago
R
RJYHub Starter
asked in Strava Features Chat
Deleted Activity PR’s Not Updating

More of an annoyance than anything. Uploaded the same activity form my Edge and Watch. Deleted one, but the one I kept shows a “2nd Fastest” time on segments where it is actually my PR (it had picked the other activity as the “PR”). Does it correct at any point? 

91
R
3 months ago
J
JJRunsHub Rookie
asked in Strava Features Chat
Sorry, you can't join this plan. You must live in the same country to join the family plan.

Hi runners,I cancelled my subscription as my partner suggested we join the family plan. However, when she sends me the invititation, the page reads that i cannot join the plan and need to live in the same country.We are both set to the same city and country in our Strava profiles. Did anybody else encounter this problem? Any solutions? Thank you guys! It somehow feels a bit demotivating to run and not have my premium features.Kind regards,JJ

47
J
3 months ago
A
Andreacampos1Hub Starter
asked in Strava Features Chat
ISSUE WITH APP ROCKET JOURNEY I CANT SIGN IN STRAVA WITH GOOGLE ACCOUNT

Hi I have an issue, I’m using app RocketJourney and I need to add my trainings with Strava, but when I trie to link Strava I want to do by my google account (as I sign in in Strava) but there is a warning “Blocked access, error 493: disallowed _ useragent”

41
A
3 months ago
E
EruHub Starter
asked in Strava Features Chat
Map on the app - Route suggestions unwanted

Hi, for me it is unnecessary to get 3 route-suggestions while discovering the map with the app. They block the view, particularly with the text-box at the bottom (almost in the middle of the screen). I don't use it and I find it irritating that I can not make it disappear. It is only possible to change to segment suggestions instead. It would be wonderful to add the option to show non of them or be able to tap on the map and enjoy my heatmap on fullscreen without route suggestions and the menu-bars. It would make it easier to discover the map.

01
E
3 months ago

Badge winners

  • Topic Starter
    Pavel Bizzzhas earned the badge Topic Starter
  • Reply Authored
    Jmsilvahas earned the badge Reply Authored
  • Topic Starter
    Thihas earned the badge Topic Starter
  • Reply Authored
    Hakatrihas earned the badge Reply Authored
  • Topic Starter
    anovaeshas earned the badge Topic Starter
Show all badges
Terms & ConditionsCookie settings