Ask & Troubleshoot

Cannot open app. Splash page with Strava logo shows up then app immediately closes. Have tried clearing cache and data. Uninstalled and reinstalled app. Still crashing. Android error message states there is a bug in the app and it cannot open. Android v12. Strava v424.12

I tried to connect my strava at kiprun of decathlon. But it say that too much people have allready do that, I cant do it because of the kota. If you have seen that or know what to do, I am interested. (Sorry for my english). Thank you

When i want to connect my strava to an other app to transfer my runs from there (app Decathlon)It work but since today 17 august 2025I cant connect bc strava told me that:Strava Error 403: Logged-in athlete limit exceeded This app has exceeded its logged-in athlete limit. If you are developing this app, contact Strava Developer Support to learn how to request an increase in your quota.

I have a bad time in my segment because Strava took my pause time. my activity was uploaded from Garmin Forerunner 955Strava could fix that?This is my activityActivity and this is the segment is  El Triunfo - Entronque Todos Santos

Hello -Experiencing an issue with kudos - when I give kudos to friend’s activities my kudos don’t appear on the related activity.  Could you please help me with this? Thank you! 

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. We appreciate your patience. Hi just tried to create a route for tomorrow in the app and it can no longer create routes. Does anyone know how to do this now?

A few runnings activities have conflicting pace information. In the activity summary I see the right information for the pace. When I go to the Share Activity the pace for some runnings are wrong. For instance, I did a 10km with a pace of 7.09 km/h, in the Share Activity it shows 1.59 km/h.I already logout / login, uninstalled / installed and nothing changes. Attached a few pics.

I am using a Garmin Enduro 3.I have selected every second recording on my Garmin.It accurately records my ride duration.Strava pulls the data over, shows every ride to be a lot shorter in duration, which in turn incorrectly shows my average speed to much quicker.Other data, such as elevation gain and distance is pulled over to Strava exactly as shown in Garmin.13/8/25: Garmin bike ride duration: 1 Hr 14 Mins 30 Secs. The same ride on Strava shows as 46 Mins 30 Secs.10/8/25: Garmin bike ride duration: 2 Hr 10 Mins 17 Secs. The same ride on Strava shows as 1 Hr 35 Mins 16 Secs.9/8/25: Garmin bike ride duration: 3 Hr 57 Mins 41 Secs. The same ride on Strava shows as 2 Hr 28 Min 56 Secs.Does anyone have any idea how to fix this????Why is Strava messing up my ride data when the ride was recorded using a Garmin device?Strava is just a 3rd party social platform which should display users activities.I am not using Strava app to record the ride so I don’t understand why they are messing up my r

My rides do not synchronize to my Strava account from my Apple Watch anymore. I can see them in the overview, but nothing happens after using the “importing”-function.Runs and other workout types work as usual. Does anyone has any idea how to fix that? :)

Hey guys, I am trying to create a route, but automatic mode won't let me use one part of the route and offers detour (that does not make sense). Where does the Strava get the info from, there was a closure in that area some months ago, but it is open right now. thanks

I walk and ski.  On the app and website for skiing it shows the descent labelled vertical. On the app and website for walking it shows the steps.  But neither the API nor the JSON I get from the activity end point has this metric.Thoughts?  Where can I get it? DAvid

Hello, I’ve just bought a Decathlon CW500 cardio watch and I’m trying to connect it to my Strava account, but an error message appears saying that there are too many athletes connected and that the quota needs to be increased. Who should I contact? How can I successfully connect the two applications? 

Hola ¿Hay alguna manera de sincronizar automáticamente las actividades realizadas con IGSPORT o con Garmin y que mediante Strava se actulicen de manera bidireccional en los sitios de IGSPORT y Garmin Connect ?  

I use an indoor exercise bike regularly. Until recently, I added is as a manual activity and could record the distance ridden according to the display on the bike. I now have a Samsung Galaxy watch and installed Strava on it. I record it as an Indoor Ride and the data is synced to Strava correctly. But I cannot find out  how to add the mileage. I tried Strava support but they just sent me to some pointless help pages which I had already tried (and in some cases, the page was actually wrong).Is it possible to add mileage to a Strava Indoor Ride? Thank you.

I'm having errors with date and time of workouts done in Runna. Morning workout in Runna is being imported as evening workout the previous day in Strava

I noticed that when clicking into an activity that has 3D maps set, it now shows as a 3D map. While I can see this is intended behaviour and the previous behaviour of just loading the standard map upon clicking in was likely a bug, it is not very useful for exploring the map and gaining useful information (e.g. easily reading trail names or seeing how I’d plot the route myself).Can there be an option to change the default map when opening a detailed view? 

Hello Strava, As of August 15, 2025 at exactly 11:01PM my E-Wallet(GCash) have been accidentally charged for ₱1,500.00. As I have forgotten to cancel my subscription beforehand therefore I politely ask for a refund.Here is proofThank you.

On the power curve tab for some recent activities, I only see the last 6 weeks curve but not the currently viewed activity curve. If I click on "zone distribution" or "25w distribution" I just get a spinner and the data never loads (see screenshot below). The power data appears to show fine in the timeline view in the "overview" section, but for some reason the more detailed views don't show the data or don't ever load. Any idea how I can see the power data for my rides? Thanks!

Bonjour, je trouve que ce serait bien d'avoir sur l'appli une carte globale de tous les parcours que nous avons effectué, pour se faire envie de découvrir des zones que nous avons pas explorer.Ce n'est qu'une idée.Sportivement Sam

Is there an easy way to get Strava to suggest multiple routes between points A and B? Between two points there are always multiple ways to get from A to B, some being easier than others, either longer, shorter, more or less elevation, surface conditions (offroad to gravel to road) etc etc. It would be good to see the choice. Strava doesnt give any options. With options, this would allow creating a route with a different inbound route to the outward route. 

Does anyone got the same issue as me ? Since two days, every time I try to go on maps to create a route, the app just crash. 

I'm trying to use file upload on the Upload and Sync Your Activities page. I have 400 activities to upload from TCX files, limited to 15 files at a time by the page. I can upload 30 files in 2 batches, and then I get an error: You've exceeded the maximum number of uploads. Please try again later. Does the file upload have a rate limit? A limit of 30 files per 24 hours (?) would be annoyingly low.

Hello all, when i give kudos to people’s activities my kudos don’t appear on the related activity. They disappear. Never happened before this kind of thing. Could you please help me about this?

How do you remove the “favorited or enabled notifications for you” list under your “Followers” list?  I have a few people in their own category that I have not activated this option and I can’t figure out how to get rid of this group of people.  Any help out there? 

I merge 2 FIT files and uploaded it successfully, however the uploaded file does not count up my yearly total in My Profile / My Stats. What is a shame, as this was my longest ride ever.I raised a ticket, Strava returned due many service request they cannot dig into it.Does anyone have a clue how to force the system to recalc the rides? KrEric