Ask & Troubleshoot

Strava has no access to HealthConnect on android for metried the beta programme and the standard app neither reappear in HealthConnect.Oneplus watch3, pixel 9a my syncing had to be re-established again in OHealth to get it to push to strava, but it never appears in healthconnect. 

I just noticed that my max heart rate was automatically changed in the app (not by me), and it caused some weird data issues: All my past activities have been updated with new heart rate zones, which are now incorrect based on this new HR max. However, the effort data (Relative Effort, etc.) remained unchanged for those older activities, so they don’t match the new HR zones anymore. For my latest activity (after the HR max change), both the HR zones and the effort score are wrong, since they were calculated using the incorrect HR max. I’ve already updated my max heart rate to the correct value manually, and even tried recalculating performance data, but nothing changed — the past activities still show the wrong HR zones, and the effort score on my latest activity is still off.Can you help me revert this chang

In the last week the emojis icon in the keyboard has disappeared…I've checked Strava version  is upto date and phone etc...tried restarting phone but still no emojis...using an android phone…Has it got anything to do with Grammerly!...as when I have the keyboard display up and I tap the three dots on the top of the keyboard I can review suggestions and when I do it comes up with Grammerly policy etc... have you partnered up with then and removed emojis! Strava used to be great until you started dicking about with stuff like this...it does improve the service...it makes it worse!

The imported distance is correct however the the imported time reflected is 1/3 the actual time.How to fix 

Using strava_client 2.1.3 for authorization to obtain token, the code is as follows:ExampleAuthentication(stravaClient).testAuthentication( [ AuthenticationScope.read_all ], "stravaflutter://myfitnessapp.com",).then((token) { setState(() { isLoggedIn = true; this.token = token; }); _textEditingController.text = token.accessToken;}).catchError(showErrorMessage);Strava backend configuration:Website: stravaflutter://myfitnessapp.com Authorization callback domain: myfitnessapp.comOur app can open the Strava app's authorization page, but clicking "Authorize" shows an error. Our own app doesn't display any error messages.Backend configuration:Allowed connected athletes: 999 Current number of connected athletes: 1

Commute is the main activity tag I use especially since it comprises a huge proportion of my activities. I loved that I could filter these out when looking at my activities and would love to see this again since selecting all activity tags EXCEPT commute does not solve for this. Thanks!

Anyone else trying to join the Dev Summit livestream but not allowed? I’m using the gmail email they sent the invite to. Also, emailing developersummit@strava.com if there are issues like it says bounces back because the email doesn’t exist.

 Hi everyone,Can someone help me understand what to do in this situation?Strava’s AI recently started flagging fake rides, like delivery drivers on mopeds or people drafting behind cars — and that’s great. But unfortunately, the AI also seems unable to distinguish real sprint efforts.Recently, about 20 of my activities were automatically flagged just because I hit speeds of 55–60+ km/h on certain segments. I’ve been training seriously for a long time. I ride a pure road bike, and I often use tailwinds and terrain to practice sprinting. For trained cyclists, reaching those speeds without any external assistance is very realistic — but apparently the AI doesn’t recognize that.What should I do?😺And the worst part is that it’s almost impossible to contact Strava support. You can technically submit a request, but it gets auto-closed immediately without resolving the issue.It seems like many users have started reporting problems with th

Hello, Since 2 days i can't see my new activities, one uploaded from a Garmin forerunner 255 and one uploaded from a hammerhead karoo2.No one can see it, even me, in my profile too.When i try to upload directly with a gpx file it says it match with an existing activity with an url to this activity, so i click on it and i can modify it but when i quit the activity it still not appear.So i deleted it, uploaded with the gpx with no problem now, but still not appearing for anyone.Anyone i already had this problem ? How can i fix this ? 

I live in north Cyprus and use Strava a lot.  The map place names show all the oldGreek town names from 60 years ago .  I checked on osm and they show the correct place names Is there a reason Strava has decided to be political and not show what places are actually called 

Contact support

I'm sensitive to screen motions and I dislike the recent app update for 2 things in particular. First, when I hit record (which is now bizarrely a play button) the map spins around to orient to north. I try to look away as quickly as I can after pressing play/record but still end up getting some nausea from the spinning. The second issue is the stupid animation that appears after an activity that says things like "way to go!" and moves around the screen. Again, more screen movement that I have to try to look away from so as to not feel seasick. I know I'm in the minority but is there a way to disable map spinning and animations? 

Since my garmin watch records equestrian activities,  why not do the same? It's not like the horse is doing all the work. Blue below is speed. We did about 8k in an hour. Figure below shows heart rate,  showing significant exertion.  

Hello,I’m making a website for my local community to share all the routes in my area in one place.For doing that, I use the route integration with the <HTML> code.I was just wondering if there is a limit of routes that can be integrated from an account? I would not like my accound to be suspended for that :) Thank you,

Dear Strava API Team,I am writing to request an increase in the athlete authorization limit for my Strava API application.Application Details:Application Name: Sebuse Pro 2025Client ID:  181334Current Use: Club Dashboard for SEBUSEPRO 2025 (Club ID: 1790936)Request:I would like to request an increase in the maximum number of athletes who can authorize my application from the default limit to at least 400 athletes.Use Case:I have developed a dashboard application for our running club (SEBUSEPRO 2025), which currently has 48 active members but onward will be around 400 athletes. The dashboard helps our club members to: View leaderboards and performance statistics Track individual and team activities Monitor training progress with activity duration filters (30–90 minutes) Expor

The activity details synced pretty consistenly but not with the map, it shifted so far away from the original path. Any fix for this or is this a new bug ? 

22 Dec 2023 I recorded a ride with two devices: Apple Watch Ultra 2 and Garmin Edge 830.The Apple Watch workout recorded 569m altitude gain. While the Garmin Edge 830 recorded 566m altitude gain. So they are comparable. Both recordings were imported into Strava.In Strava App the Garmin Edge 830 showed 566m altitude gain - no change.But in Strava App the Apple Watch workout showed 694m altitude gain - an increase of 125m.The Apple Watch (incorrectly) import shows Strava increased the altitude gain by 125m.To make things worse, I am unable to adjust the elevation to fix any incorrect altitude readings for the workouts imported from my Apple Watch, but I am able to adjust the elevation of the correct altitude gain readings from worko

Hello,During a recent workout, I encountered an issue with the Mi Fitness app failing to synchronize the GPS track from my Mi Band 7 Pro. By the time the problem was resolved, Strava had already synced the workout without the GPS data. Consequently, I now have accurate information with the track on Mi Fitness but not on Strava. Is there a way to manually trigger a sync? I'm concerned that deleting the workout on Strava might only make it invisible, with Strava still retaining the record of having downloaded this workout.

Please update my last run pace, its not accurate

我登录网页版它一直让我重复验证邮箱怎么解决

My run activity is stuck on processing activity i already restarted my phone, uninstall and install the app, i have log out and log in many times but still stuck on processing activity pleas help me

J'ai enregistré il y a environ 40 min une activité mais elle ne s'affiche pas... le serveur est en train de la traiter apparement et on me dit de contacter le support. Suis je le seul auquel ça arrive ??

I have a workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

As a longtime fan and frequent user of Strava, I really value the platform and appreciate the continued development. That said, I was surprised by the recent UI changes for subscriber profiles, and I wanted to share my concerns. Orange Gradient on Subscriber Profiles The orange gradient at the top of profiles makes interface elements harder to see—particularly the icons in the top right. The dominant orange color inevitably clashes with user-generated photos in the carousel. The gradient darkens into a muddy brown at the top, which further disrupts visual harmony. A clean, neutral background would better support photo-focused content.   New Shield-Shaped Profile Photos The switch from circular to shield-shaped profile pictures for subscribers feels like an unnecessarily bold change. Compared to the subtle chevron

Since today I can suddenly see who of my contacts is a subscriber and who isn't. That means they can see the same for me. Surely that's private information I didn't give strava permission to share with my friends?I once got a subscription to support Strava, but that doesn't mean I want to broadcast it to the world. It feels extremely pretentious. Can this be turned off? And if not, can I get my subscription cancelled and refunded? It still runs until March but surely this wasn't part of the agreement I signed.