Ask & Troubleshoot

Lately when I try to create a route starting from the neighborhood road in front of my house, it automatically jumps the route onto the nearby golf course cart path. Is this a bug or am I doing something wrong?  

After changing the title, strava displays entirely different type of data: moving time changes to elapse time, pace (important in rowing) is gone and cannot be displayed at all. I don’t change anything except the title. Does any one have any similarexperience?

Seeing some very weird anomalies lately with mapping: In the first image, this was a short, 6 mile run that was saved.  Upon returning to my saved routes, not only did it save a Trans-Atlantic run - the distance was way short.     In the second image, there is a missing “link” between the street and the path (not the issue).  To navigate this, I switched to manual mode and clicked on the path.  A wormhole opened and added 12409.62 miles to my run - a bit further than I’d hoped on this route.  In reality, this was probably no more than 10 yards.  This has happened on numerous occasions both in manual and automatic mapping mode where waypoints that should be about a mile add hundred or thousands of miles.   I have run into several occasions lately where maps will “spin” on updating and become

For the past few weeks Strava has randomly been categorising some of my bike rides as Mountainbike Rides.  Each time I have to answer comments from friends and have to go in and change the category.  I asked Strava how to stop this and they couldn’t/wouldn’t help.  Anyone know how to stop it happening?

Hello, hoping to find support.I’m a premium subscriber, I have set my FTP, age, weight, … in my profile. All data is being open and shared according to the settings. I mainly do indoor cycling with Power (Wahoo Kickr Bike Shift) intervals. When opening my ‘Best Efforts’ on my Strava mobile app, it mentions ‘Only you can see your power data’. While the setting is actually set to publicly available. Additionally, I don’t see the new Power Skills graph in my progess tab. Is it related to the mention of the visibility of my power data? 

Hello everyone,I'm new to the forum, I'm 27 years old, and after years of inconsistent training I've started training seriously again.I am also new to the Strava universe, and I am here to ask for your help regarding the Apple Watch app.I installed the app on both iPhone and Watch, but when I launch the app from the latter, the message "From your phone, sign in or sign upusing the Strava app." but nothing appears in the iPhone and the screen remains frozen.I followed the installation procedure I found on the forum, activating all permissions and syncing the Watch from the iPhone, however, it seems that it is not recognized.I thank you in advance for you help! 🙂

 Hello,  I’m participating in the Rouvy Mallorca challenge and this last week’s route has some egregious KOMs from someone who rode an elevation faked 90 mile route with dozens of KOMs making the whole thing aggressively downhill under the purpose of “sight seeing”. Unfortunately one particular user keeps clearing flags and happily takes about “his KOMs” despite apparently being able to sustain 44+ mph up 6+ grades for minute after minute (all thanks to the gradient faking). I have flagged multiple times and he just clears them over and over despite the obviously faked ride. I’m wondering if there’s a way for Strava to clear this up since upon checking Rouvy there are a bunch of these elevation faked routes. Can the new cheating algorithm identify when the activity elevation profile doesn’t match the activity at all? I’ve actually ridden this route (leaving my ride hidden to avoid messing with segments) so you can see below how egregious it looks with tha

Kesalahan 403: Melebihi batas atlet yang terhubungAplikasi ini telah melebihi batas atlet yang terhubung. Jika Anda adalah pengembang aplikasi ini, silakan hubungi dukungan pengembang Strava untuk tahu cara meningkatkan kuota

The search function in “My Activities” is worthless. I put in a town/city name and it returns lots of rides that don’t have that town/city name in the title or the ride even when through that town, and more often than not doesn’t find rides that DO have that town/city name in them.   

Hallo,I have an activity sync issue - today’s cycle training started 9:58 AM and 36,0 km is not possible to get into to Strava activity log.Can you help me on this issueThank you   

In my training zone, it will display at what time my recent training heart rate is (the last week, one month, three months). However, after I updated my heart rate zone in the upper right corner, the corresponding time has not changed and remains the same as before

Hi,I´m using `${STRAVA_API_URL}/clubs/${clubId}/group_events` where const STRAVA_API_URL = "https://www.strava.com/api/v3";It seems that the id of some of the club events is obfuscated and the last digits are replaced with zeroes, so that e.g. 3393591506183906380 becomes 3393591506183906300 in the result JSON.Why is this error introduced? 

Is it possible to revert to the previous sharing layout? The new one is too disproportionate, at least an option to choose the font size would be useful. I've been taking screenshots instead of using the share option. NEW LAYOUT OLD LAYOUT 

Hello, I currently use a Pixel Watch 2 to track activities. While it works great for walks runs and bike rides, it can't do much else. For example, when walking, running, or biking, speed and distance and gps map are all okay. However, when I try and track anything else (Inline Skate and kayak) the speed is always super super low and the distance is way less than it should be.For example, a friend would go inline skating with me and their speed would be around 7 mph and mine is always stuck at ~1-2 mph. My distance is always super low as well. But when we walk or bike the tracking is just fine.Dont really understand what's going on and why some activities just don't work and walking and biking do very well. I could just use the biking category to track everything but I like the different categories.I have tried uninstalling and reinstalling multiple times. Please help or resolve the issue, I really enjoy the UI and tools of strava. Th

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

Hi, I haven’t found any similar bug report so I hope I’m not reporting something already known. For a few weeks (since I upgraded to the latest release of strava in July’25 I believe) it has become impossible to follow a route (Mountain Bike). I can upload my route and start following/recording but after some time the recording starts lagging more and more behind my actual position and eventually the app displays an error message and reinitializes, losing all the positions since the point between the latest recorded position and my actual position, and stopping displaying the route. Then the problem occurs again every 5 to 10 minutes, and each time I have to reload the route.I have tried everything I could : reinstalling the app, rebooting the phone before using the app, closing/deactivating other apps to make sure only strava was running, but nothing seems to fix the problem. However I have tried using in parallel another app like outdooractive or openrunner for route follow

Currently Strava provides the following stats about each segment: distance, elevation, and grade.The problem is that these stats are only valid if a segment is a straight uphill or straight downhill.But if a segment has both uphill and downhill parts the stats can be wrong or even outright misleading.Here a good example. The segment below takes one of the steepest trails uphill to the top of a popular local summit, then goes down on another equally steep trail, then turns around and ascends the second trail, then goes down on the first trail.The segment description shows the grade as 0%, which couldn't be further from truth. It also shows the elevation incorrectly as 2035 ft. In fact this segment has about twice the elevation gain and the average grade is closer to 25%. So not only this segment stats don't provide correct information about the segment but also it won't likely come back in a search as a hilly segment. 

Up until 18/9/25 calories in a run recorded via my garmin watch and sent to Strava matched. the last 2 runs the calories differ. today 15km calories on garmin active 854 and basel 150 for a total of 1,004. Strava shows as 1,332. I haven’t changed anything. 

When I update my pace through the cropping feature I can only share my old inaccurate pace. I would like to be able to post the updated cropped time. Please help.

Hi,Until July I was running with Strava app on my Apple Watch and my fitness score was getting updated on Apple Health app.But it stopped working since then, has anyone else had the same issue? I haven’t changed anything particular on my side and made sure permissions are correct for Strava to read/write iOS Health data. Thanks! 

There’s some useful data that Apple Health now supports, but that Strava doesn’t upload: Heart ratePowerCadenceGPS route/mapIs there a feature request open to get these fields added to the Apple Health upload from Strava rides?Also, is the opposite planned? To import the power & cadence from my Apple Watch cycling workouts (now that watchOS 10 supports power & cadence) when I add these to Strava.

In strava's new training zone feature, I try to click on the pen button in the upper right corner. Modify my maximum heart rate and heart rate interval, modify click OK, the software shows that the interval has been modified, but the actual did not change. The same is true of trying many times  

As of yesterday 19th Sept my Suunto activities are not transferring to Strava. I have tried all the trouble shooting ideas, but nothing changes!!! any help would be great. The activity transfers from watch to app but then doesn’t transfer over to Strava. please help. 

Since several days, the sharing function is not working properly.The app modify the size and ratio of the original pictures, uploaded, when sharing pictures.All the pictures are sharing in a portrait format even if the original format is landscape or square.As I’ve paid a subscription for that app, i’m not satisfied because i can’t share to my friends and my family all my activities with distance and speed on the picture with the good format ?Is there a way to modify the format of the mixité shared or when are going to fix the issue ?

Without my knowledge, I've been added to strava premium and can't cancel. On the app it says it'll renew in a month and I'll have to pay unless I cancel on the website but on the website it says they won't bill me?I don't want premium so I'd rather just cancel and be done with this fuss