Ask & Troubleshoot

Can I edit my ride? I forgot to end my ride. I drove off with Strava running and got 2 KOMs that I didn't deserve.

Currently, I have 12 activities stuck on my Apple watch as unsynced that are not showing up on my Strava. Please help! I have closed the Strava app on both my apple watch and iPhone, restarted both my apple watch and iPhone, and made sure I have wifi and that they are connected to Bluetooth but no luck. I am not sure what else to do.  

I've reported the same athlete several times and nothing has been done.Plus, the reporting process is terrible: why not create a form?Every time I've reported someone, Strava's AI has misunderstood my message.I filed a report again, and it was set to SOLVED without any action.What's the point?If STRAVA is short on people to analyze activities, they can hire me. I can do a much better job than this AI.

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately,

I would like to suggest a way of visualising all your past logged activity in Strava on a World Map. I personally travel a lot and never loose an opportunity of recording a run, walk, hike or gym session from anywhere I am. I would love to be able, with the click of a button, to just visualise all the countries where I exercised and I think many other users would appreciate this feature. I know of the personal heat map feature, but it doesn’t really work well when you zoom out on a world-level scale. I’m thinking more something like a coloured dot or something else to mark a location where the user exercised.Thank you for considering my request, I hope this might help contributing to the development of the app!All the best, Arianna

Are there any plans to allow iPhone App to change a route from  “private” to “public” ? When trying to share and having access to the web to make this change is not always available. Seems like this would be a simple fix?

Activities that use the 3D terrain map type aren’t displaying correctly on the web version of Strava? Logged out and back in, tried incognito mode, and a different browser, but no difference.

I am unable to give kudos using my iPhone. I can tap the kudos icon, it turns orange, but when i refresh the screen, the kudos has disappeared, and I do not show in the list of kudos givers.If I attempt to like a comment someone has made, I get an error message - ‘something went wrong, please try again’.I am able to give kudos and likes from a PC, although I suspect that I am being limited to the number of kudos in a period of time.Any ideas or reasons would be appreciated

Hi,I would like to start a new subscription with Strava, but it keeps showing pricing in Euro. I lived in Germany before but moved to Japan now. I would like to purchase in Japanese yen. Another twist on my case is that the subscription plan I would like to choose is student plan. I am an active student with the university in the UK. Thus, my student ID has been issued in the UK, not in Japan.With all the unique layers of my case, how will I be able to subscribe a student plan in Japanese yen? Is it possible? 

Please add “Noosa” brand of running shoes. I just bought a pair of Noosa TRI 16s. Please let me know when they’ve been added so I can edit how I entered them at this time. This may be an Asics brand, but that’s not what the box says.Thank you,Vern Martin

Not sure how, but my AI has disappeared?  How do I get it back operating?

Hi,I'm having issues specifically when I play football and record it on my Apple Watch (Series 10, since i've had a new watch, no issues on my previous watch).My strava is set to Dutch, so is my Apple Watch, my iPhone and my email languague, every setting I can find is set to Dutch. Yet somehow when I record an activity as football it uploads it in english (and it seems to be with wrongly calculated distances and speed). When I walk normally outside, distance gets measured better. It’s mainly off when I play football (old watch seemed to be more accurate). However the activity still gets uploaden in English.Anyone has any idea how I can resolve the languague/measuring issue?I have tried reinstalling the app on iphone and apple watch, changing languague to english and back to dutch, noone have seemed to fix the issue.

I noticed since 7th July that all my activities, which are hikes, do not include the map recorded by my Amazon fit/Zepp application.  I found a question on the community which had suggestions that I followed.  None worked and after following the last, and most radical I discovered what may be the issue and cause. This suggestion was to uninstall and reinstall the Zepp application, which I did.  The result was that the map data was completely lost and a message stating that it had not been backed up to cloud. Issues;The app should have alerted the user that the map had not been uploaded, given a reason and suggestions. There should have been a warning that uninstalling the app would completely lose this data. The instructions to fix after reinstallation are correct and should be updated.None of these are Strava issues, but I hope it will explain the problem to other users and help them resolve the issue.

Hi, I started noticing in the recommended "Who to Follow" section the title, "Fan favorite on Strava" below a person's name. When did this start and honestly, can I hide this concept? My issue is that it feels like Strava is rewarding the person who follows few people and has a lot of followers. Like someone who follows 30 people but has 3000 followers. Also, some "fan favorites" haven't posted in over a year; so they are "ghosts" who had a lot of followers. Anyway, the whole "Who to Follow" isn't something I care to see but mainly due to this "reward the cool kids" concept. Thanks for reading and any help.

Is there a way to set different default bikes depending on what app I use to record the ride. I would love to have my Garmin default to my road bike, but have the Strava phone app default to my commuter.thanks,-E

Since the newest update, June? July 2025,  i started using strava to log yoga sessions in real time rather than a manual entry. Problem is, I forget to turn it off at the end of the class. I now show I did yoga for over 3 hours! The edit option will not let me change the time. Any thoughts?

Hi, this is a bug report. When I create a new route in the mobile app I cannot change the map type. When I try to select satellite image or personal heat map it just redirects me back to the regular map. It’s super frustrating and weird because it has worked before. Maybe it’s a new bug that appeared in a recent update.

When adding a soccer workout to my activities from my Apple Watch Series 10, Strava does not show a heatmap and my top speed as 0kph.What setting do I need to change in order to show this? Thanks

Hello,I am reporting a sync problem between Samsung Health and Strava that I first experienced on June 30th, 2025, during a running activity recorded with my Galaxy Watch (Support Ticket #3410622).The run was recorded accurately and completely in Samsung Health — including distance, duration, GPS track, and pace — but when synced to Strava via the official Samsung Health integration, some key data was missing. This made the activity incomplete and unusable for my training history on Strava.Strava Support at the time suggested it was an issue on Samsung Health’s side, but they also mentioned that Strava was working with Samsung to improve the integration. Unfortunately, weeks later, I have continued to experience similar sync issues with other activities, meaning the problem is ongoing.Has anyone else experienced missing distance or incomplete data when syncing running activities from Samsung Health to Strava? Is there any update on the Strava/Samsung integration improvements mentioned

I am using a Garmin Enduro 3.My Garmin Connect account is linked to my Strava account.The ride distance and elevation is pulled from Garmin to Strava and both show the exact same thing.But ride duration is totally off.I saw someone has posted essentially the same question and the response was Strava is more strict about resting time than Garmin, so in effect Strava will attribute more time to riding, therefore longer ride duration and lower average speed than shown in Garmin connect.Mine is the opposite.I did a ride that shows as 2 Hours and 10 Mins in Garmin Connect with average speed of 24.6 KM/hThe same ride is pulled through to Strava and shows as 1 Hr 35 Mins with average speed of 33.6KM/HThis is a massive difference.A slight difference is acceptable.How to fix this? 

When zooming out on strava heatmaps, joined up routes appear to have gaps between the lines, despite them being connected when zoomed in. As someone who has connected a range of running routes between cities this gets frustrating when they don’t show as connected on the zoomed out map, despite being connected in practice. Can this be resolved?

Since a few weeks ago Strava is at it again with pushing "features" down your throat. Now among the notifications for an activity I have to read Strava's stupid "motivational" messages (you're doing great, keep at it, da da da). Anyone can help me get rid of those?    

Despite a lot of work on this I still cannot get GC 3.7 to access my Strava data.  I have tried the various solutions but still cannot connect to Strava data from GC.  I am on MacOS.  I am using access codes to think the easiest will be to revert to password but I thought the steps below would workaround this.I follow the steps to get an access token back from the Strava oauth API but I get 307 error from this command.Bashcurl -X POST strava.com/oauth/token -d client_id=xxx \ -d client_secret=xxxx \ -d code=xxxx \ -d grant_type=authorization_code Returns error:<html><head><title>307 Temporary Redirect</title></head><body><center><h1>307 Temporary Redirect</h1></center><hr><center>CloudFront</center></body></html>curl: (3) URL rejected: Malformed input to a URL functioncurl: (3) URL rejected: Bad hostnamecurl: (3) URL rejected: Malformed input to a URL functioncurl: (3) URL rejected: Bad hostnamecu

I've encountered an issue with my usual run upload from Apple Watch. Normally, my runs are uploaded automatically, but this time it didn’t happen. The run does appear under Manage Apps and Devices. However, when I try to manually import it by clicking the ‘Import’ button, the Strava app crashes and I get redirected to my home screen.I’m using the latest Strava iOS app version 423.0.1. Has anyone else experienced this or found a solution? Any help would be greatly appreciated!

 Problem solved!