Ask & Troubleshoot

I created a Discord bot using the Strava API. Our club has around 600 members, and we plan to organize team competitions on our Discord server. However, the "Number of athletes allowed to connect" is limited to 1, so I'm unable to fully utilize the API. I have filled out the form and submitted it. How long does it take for approval?

I noticed this in your latest announcement about updates to the TOS/privacy policy:Al features. Like so many of you, we’re excited about AI, and we’re identifying ways it can enhance your product experience. We explain how we use data in our AI features.(Sidenote: this is just terrible messaging, not everyone is “excited about AI,” and it’s basically a triggering word for a lot of people, who will write off your entire product because they have come to associate “AI” with “en**bleep**tification.”)The only explanation of using data in AI features I could find was in the privacy policy (identical language appears in Legal Bases):Provide AI Features. For example, we use machine learning or artificial intelligence, including large language models, to detect anomalies on leaderboards, generate route recommendations, or provide personalized training guidance.This is…not a lot of explanation. At a minimum I’d like to know:Which of my data contribute to which features. For example, do my

It’s good that Strava is now beginning to autoflag public “rides” that the AI thinks has either been done at least partially on an ebike or in a motor vehicle.But what about the mess of public “ebike” ride segments corrupted by illegal ebikes?As far as the law is concerned in the UK for road ebikes, if you’re getting motor assistance above 25kph (~15.5mph); the motor assistance is happenig without pedalling; or your ebike is providing more than a 250W average assistance over 30 minutes of riding, your ebike is considered to be an electric moped or electric motorbike.So Strava is allowing electric mopeds and electric motorbikes on UK ebike segment leaderboards, as well as on many countries in Europe and beyond.Electric mopeds and motorbikes have no place on UK public road ebike segment leaderboards.No “Johny Average” rider is riding a 4% hill for approx 4 minutes on a 15-30Kg UK road legal ebike at an average of anything near 20mph, up a slight drag for minutes at 20mph, or riding essen

When I go to share one of my activities I have no options of images to share including the stats sticker. I have my privacy settings to everyone and have updated the app to the latest version. I've attached a screenshot of the options I have once the share button is clicked for any activity. When I click the share to again at this stage it just gives a list of apps. Any help would be appreciated. TIA 

On my Garmin Connect calendar I have an activity created by Runna App with a name like "W6 Mon Tempo - Tempo 2ks (9km)". When I do the workout it became "City name - W6 Mon Tempo - Tempo 2ks (9km)".When I finish the workout it appears as "Afternoon Run" on Strava.If I open the fit file with https://www.fitfileviewer.com/ I can see it under "wkt name" (see attachment)Neither Strava nor www.activityfix.com are able to see it.Do you have any ideas?

Having an issue with importing apple workout from health, Strava is crashing(Strava was reinstaled many times). Issue started after upgrading to IOS 26 beta 2, on beta 1 was with no problems. Also noticed that issue is occuring with activities having any map like running.

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

Hi @For a year now I have the following problem:When I run on Zwift, the data on Strava is displayed incompletely. the training is automatically synchronized. Strava also recognizes it as a Zwift race. The kilometers are also displayed, as is the route on the virtual map. It also recognizes the virtual segments. All other data is missing! This problem occurs in 9 out of 10 uploads and only on Strava. It is displayed correctly on Wahoo and everywhere else. According to Strava support, it is a known error that has been fixed for a year. Does anyone know the problem?

Hello,my 30min power ist higher than my 20min Power according to Strava.As this is obviously wrong - where Can I Report Software Bugs?Regards Thomas 

I feel that Strava discriminates a bit on e-bikes, and that the App should be inclusive of all types of exercise and welcome e-bikers into the communityMy specific suggestion:* Allow Workout as a category for e-bikes, it currently is not available. I use road bikes and e-bikes. One of the things I like about an e-bike workout is that I can manage and maintain a preferred BP based on assist levels and gears, and it is definitely a workout for me when I am trying to maintain an optimal workout BP in my optimal range* if you are eliminating e-bike activities from things like leader boards, then establish a separate leaderboard and best time/effort for e-bikes

Can I get my money back, because I don't want this premium feature, suddenly my balance was deducted by Strava, please return my money.

It uploads Pace, Heart Rate, Power & Elevation. How can I add others like Cadence?

I have a regular 4.2km run. My RE scores vary from 19-42 usually. But today it shot up to 104. I wear an Apple Watch which monitors heart rate and I import the data from that into Strava. This 104 scores seems very high although it is a warm day and I might be a bit dehydrated. Is this a reasonable scenario?

The update a few months ago has really diminished my enjoyment of Strava. I have always enjoyed trying the ‘road less travelled’, especially out in rural areas where the previous version seemed to be very good at showing the more adventurous routes that other runners had taken. It’s not just that Strava have divided up the routes into various activities. Even when I have systematically gone through all the options (including hiking and gravel bikes) some routes that were previously shown have disappeared and the only routes that are still shown are the very obvious ones. Come on Strava, bring back the sense of adventure! Global heat maps has become a fairly redundant function. Also it would help if you used a colour that contrasted better with the map. Pale blue on top of pale cool colours that are used for the maps are hard to read 

Is totally hidden on the app version. Why is that?

Hi,I applied for the API a few weeks ago and received an email approving it, in which it says that I have up to 999 athletes limit.However, when I go to https://www.strava.com/settings/api I still see the limit of only 1 athlete. How is this possible? Do I have to do anything else?Thank you.

Hello,I'm here to report a UI bug in subscriptions modal that do not encode the unicode to “%” character.It looks like this instead: The text had to be: “Risparmia fino al 60%”, the locale is it-IT.To reach the modal you must go to: “Impostazioni > Il Mio Account > Passa a questo piano”

Hi, I’m building an application and I need high resolution gps data. The best way would of course be to download the gpx, however, I saw it’s not possible for activities. I’ve read that it’s possible to reconstruct the gpx from streams. There are even libraries that do it for you (strava2gpx), but unfortunately not enough data points are provided.Does anyone know if downloading the .gpx will be supported by the API any time soon? If not, does anyone know any workaround/hack?Thank you.

I have tried several times to import my Ride workout with no success. i see it on my Health Fitness app, i never see it on Strava app. I have logged out, logged on and tried to Import, no success!I have removed my App from my iPhone and reinstalled, went through the steps to click on Import when i see it and still nothing.  I have tried to create a Support ticket here but looks like they dont allow that?

Anyone else still hate this new share activity?This font is too big hiding the map and the last one "paste link sticker here" is useless. The only good thing is the TRANSPARENT sticker. Please Strava go back to the last version or at least let it available for us  to choose  which one to use. 

I have encountered a problem with the activity crop tool on the latest release of the Android app.When I decide to crop some parts of an activity (only tryed the end so far), much more of the activity than I have selected gets cropped.This one (Lunch Hike | Hike | Strava) I tryed to crop away the last 2 minutes and instead the last 3 hours where removed.This one (Morning Walk | Walk | Strava) I selected to remove the last minute, but the last 2 hours disappeared.The crop tool was working fine when I used it in the past (not more that 2 months ago last time).Please fix it (had help me recove what I lost). Thanks,Giovanni

Hello,IF SOMEONE READING THIS, It's possible they refund the amount of money they deduct by online payment (GCASH) I'm so frustrated it's for my tuition fee please help me😭 may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

I ran over the course of 3 days, pausing the activity while I slept and resuming it in the morning. I pressed finish and then save activity on the final day and it took me to the home page where it said processing activity and nothing happened. The activity never uploaded and there is no evidence of this. I really hope to get this resolved as this was a monumental task for me, running over 150km

I don’t see an intuitive section to place this topic, so I’m putting in the Strava Features Chat.I'm using Windows 10 on the latest Chrome browser. I’m trying to view my activity history. My questions / weird observations are in bold.I navigate to my profile, scroll down and find the drop down to change the date range. The dates shown are Aug 12 2024 - Aug 11 2025. First, today is Aug 17, 2025, so where is the past week? Perhaps it’s only counting full weeks… confusing, but whatever.I scroll down and I do see my recent activities from this week. I scroll further down to look for more activities and I don’t see any activities older than Aug 11, 2025. No option to load more activities. So, where are my activities prior to Aug 11, 2025? I know they are there because I see them in the mobile app.I click on the drop down and change the dates to Aug 14, 2023 to Aug 12, 2024, the activities change as expected. However, now I only see my activity from Aug 17, 2024. Where are any 2024 activitie

How do I disable unrequested historical (i.e. out of sequence) runs from showing up in my feed? I was taken by surprise by this and found it confusing. My expectation as a user would be to have a “show fewer posts like this” choice next to the post, or a clear toggle in settings. This is distracting and makes me want to use the app less. I’m sure some people like this feature, but I imagine some may find it similarly distracting and antithetical to the way we use the app.