Skip to main content

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
A
Anonymous
asked in Strava Features Chat
Facebook login

2980233 Ticket I have an old Strava account, which I am fairly certain used my Facebook account to log in. Because I can see that I have a Strava connection still active on my Facebook account from the same time I created my first account.However, when I got a new phone and wanted to log in, I made a mistake and chose Google as log in method instead. My Facebook and Google account has the same email connected. Somehow that created a new account,  Now I cannot access my old account. When I choose Facebook as login method, it directs me to the new account. The same for Google and Email login. Please help.

46
A
3 months ago
J
jakebogieHub Starter
asked in Strava Features Chat
Rename routes from My Routes list page

It would be helpful to have the ability to rename routes directly from the My Routes list page.

11
J
3 months ago
A
Andreas-SWE-NORHub Rookie
asked in Strava Features Chat
please make a segment rep counter

Hello,it seems Strava does not have an in-activity segment rep counter, for example for doing hill repeats in an Everesting. Please implement, and make available to e.g. Garmin and others for their data screen perusal.Thanks!/Andreas

02
A
3 months ago
D
daniknoblochHub Starter
asked in Strava Features Chat
Feedback: Add Climb Categorization filter back to Maps page

With the recent update to the strava website, segments have been added to the "Maps" portion of the site. This is a cool interface, however I cannot easily filter cycling segments by climb category anymore. This was one of the most useful features that I found, especially when trying to get a sense of how flat/hilly/mountainous an area is before visiting, and seeing which routes are most popular. I can now only seem to filter by length and for elevation "any" flat" "hilly" or "climb." This has been pretty unhelpful for planning cycling trips and routes in new areas, and comparing different places. I understand that it can be useful when visiting a flatter city to have the "hilly" option give me 50ft climbs since that is all there is, but I would like to be able to filter climbs by category and see what does and doesn't exist in an area. Re-adding the filter by category feature that was on the old segment explore to the Maps page would be extremely useful.

410
D
3 months ago
T
TrailJunkyHub Rookie
posted in Strava Features Chat
January Run 200K & 300K Challenges?

Just wondering why I can't find the January Run 200K & 300K Challenges? 

2755
T
3 months ago
B
ben_perardHub Rookie
asked in Developers & API
Number of athletes allowed to connect

Hello, We have a swimming app and have a limit at 999 for number of athletes allowed to connect. We reached this limit. How to get past it? How to raise the limit? Thanks a lot

93
B
3 months ago
Lola
Community Manager
LolaCommunity Manager
posted in Strava Features Chat
What celebrations would you love to see incorporated in Strava?

Hello all!  We all know how good it feels to achieve that new 10K Personal Best or finally grab the Local Legend crown. In a world where we celebrate achievements we are proud of, recognition means a lot! When thinking about celebratory milestones, we would love to know what meaningful achievements you are most proud of or would like to see recognized and incorporated into Strava?  Thanks for all your thoughts! 

06
Lola
Community Manager
3 months ago
X
XnXHub Starter
asked in Strava Features Chat
All time Activities per year

Hi, wouldn’t it make sense to sort “all time” best men and women by every year as well? Trails change with usage and time, most of all time records were the best from decade(s) ago because MTB trails were just built brand new and had very low traffic and usage and ideal terrain. Impossible to live up to or beat for the best riders in the present. Could this feature to separate the best of each year be incorporated in Strava app? Thank you @strava64

01
X
3 months ago
S
swsmithHub Starter
asked in Strava Features Chat
Log in issue

Hi GuysI am having issues trying to change my email login details. The current email address is no longer active, so I cant access a password(forgotten password) The email address I want to use has created a new account which needs to be deleted. This has happened due to a phone change. Please can someone offer some advise?

12
S
3 months ago
C
chuongtranHub Rookie
asked in Developers & API
Allow the app push notification or send message to athlete

I built an app to automatically analyze your running activity on Strava. Powered by AI 🤖After the Athlete syncs with Strava and the server receives the webhook from Strava, the notification has new activity.The app will analyze the data within a few seconds but there is no way to alert/notify the Athlete that the analysis task from the AI has been completed.I want the Strava team to support this feature, allowing the app to send notifications or send message to Athletes.I saw that when I synced activity from the Coros app. Strava notified me a new activityOr any other ideas, please help me.Thanks!

30
C
3 months ago
L
LizedwardsHub Rookie
asked in Strava Features Chat
Calling all ebike riders to create segments on existing bike segments

Since Strava is not listening, Im calling on ebike riders to fix this problem ourselves.1. Find the existing segments you normally ride, 2. Go ride them on your ebike and upload as an ebike ride.3. Create the same segments but as ebike segments, with similar naming but with an "e" infront.If all of us do this for all the routes we ride, we can fix this ourselves.

81
L
3 months ago
S
smithsamiraHub Starter
asked in Strava Features Chat
Missing Achievements

I just ran 3.10 miles for the first time today, and I received zero achievements on my account. I have already ran 3 miles before. I ran faster this time so I should have a PR for the 3 mile. I should also have an achievement for my longest run on strava because I have never ran this far before (3.10 miles). I emailed support and they have done nothing to help me. I would like a REAL PERSON to review my account and add these achievements on there as soon as possible. I know for a FACT that they should be there. I will continue to email until this gets fixed. I went to the strava website and refreshed the activity’s achievements and that did nothing. I am a relatively new runner and I like seeing the achievements. I challenged myself today to run a 5k and I received none of the achievements that I know I should have been rewarded. It is almost like this run did not count. Please I would like to get in touch with someone who actually works at strava so this issue can be resolved. If anyo

141
S
3 months ago
Cragrats
CragratsHub Starter
asked in Strava Features Chat
Hike speed in mph ... not steps

Strava can you please return 'average speed in mph' to Hikes. Hikers are generally not bothered about how many steps they've taken. Thank you.

11
Cragrats
3 months ago
Jana_S
Jana_SHub Expert
asked in Strava Features Chat
iOS app data consumption increased significantly

Is this just me or has the iOS app started eating much more mobile data lately? Last month, I've noticed an unusually high amount of mobile data used by Strava. I thought it might have been because I've uploaded a video to one of my activities while being on cellular data. Anyway, I thought I'd keep an eye on this; with a new billing month, I usually reset the mobile data stats, so I've done that: and after 2 weeks, I can see that Strava is the #1 on the mobile data eaters list again, with 1.59 GB. 😳I haven't really changed the way how I use the mobile app. I do not use it to track my runs/walks in the real time (I record those with the AW native workout app and import afterwards). I'd sometimes use the maps during an activity to get directions, or scroll through the timeline to deal some kudos when traveling, and upload my activities (typically, when I finish a run, I'd do the upload while stretching yet outside / on mobile data). But that's it. Several GB of data seems a

43
Jana_S
3 months ago
K
karolwHub Rookie
asked in Strava Features Chat
Longer segments not showing Leaderboards

Here is activity and exact segment https://www.strava.com/activities/12002004056/segments/3252624209038731736 with few segments in this ride that are not showing leaderboard in segment.It is written:This effort doesn’t appear on leaderboards because the segment is within an area you have hidden using your Map Visibility controls.But the segment is quite far from this area. On the same part of route few segments (shorter ones) have leaderboard.

310
K
3 months ago
MartinHide
MartinHideHub Rookie
asked in Strava Features Chat
How do I get the old progress graph back?

I now have this one: ...but I want this one: I have been trying to change back for weeks now. 🙄

04
MartinHide
3 months ago
R
RunningManHub Starter
asked in Strava Features Chat
Refund!

Dear Strava, I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately. I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading. I would appreciate it if you could investigate this matter and provide a full refund.

261
R
3 months ago
R
rjbathgateHub Rookie
asked in Developers & API
Determine if authenicated user has given activity:write

Hey,During the Auth process, we are requesting (amongst others) the scope activity:write. Is there a way to determine if the user deselected (or indeed kept selected) this permission during the Auth Process? Either in the response back from in the auth process, or, at a later date with a separate API request? At present, the only way I can see how to determine it is to try to write and catch the Unauthorised Error (a pretty ugly way to do it!). Thanks

01
R
3 months ago
lopey66
lopey66Hub Explorer
asked in Strava Features Chat
Solo vs Group KoM

This been a request over many years and controversial, in a group riders can go faster and take turns to push the pace as solo riders have only themselves and their bikes.Here is the complication is it a Solo KOM when a group breaks the KOM on a timeline !!The slowest rider of the Group uploads their ride and sets a new Time and sets the KOM(Solo), half an hour later other riders upload theirs and get the KOM(group) as there is more than one rider, as riders upload, the KOM time may change as I have seen this happen and number of people get the KOM on their activity achievements. Ideally once a group KOM (>1+) second rider uploads the first rider activity achievements is reprocessed for solo & group KOM identity.What I would like to see is on the segment leaderboard an additional column(subscriber feature) of solo so that you can filter on groups or solo.There is another feature which I see as Group Sprint, I will raise that as a separate post.   

09
lopey66
3 months ago
C
clemissileHub Rookie
asked in Developers & API
👨‍💻 Strava API : filter athlete activities by type

Hi there 👋As a developer an a Strava user, it will be very helpful to add an optional parameter to the getLoggedInAthleteActivities request so it only returns activities matching a specific type.For example, if an app only use Strava API for bike stats, it could only get the activities matching the type "Bike".Thanks for your attention! 😁

51
C
3 months ago
J
JacktHub Starter
asked in Strava Features Chat
Unable to log in

hello all, I am writing because I got a new phone and am unable to log back into strava. The thing is, I am using the email that I used to sign up back in 2022. Now, every time, it says that there is an error which is implying that my old account does not exist and won't send my current inbox the email that is supposed to be sent when I use Forgot password. However, I still receive emails saying I got Kudos or comments on my account in the SAME INBOX as my email I used to originally sign up so it definitely exists. What do I do, my original account is Jack Tutun with a kid running on a track as the profile picture. 

51
J
3 months ago
B
blasbikeHub Rookie
asked in Developers & API
Webhook event with updates visibility everyone for before connection to the app

I have a new user connected to my app two days ago. Out of the sudden I am reciving batches and batches of webhook events for activities updates. The updates are: {"visibility":"everyone"}Activities to be updated are from 2014, 2015, 2016 and so on. I have asked the user how she did it. And she says she have changed the account visibility about 2 weeks ago.So my question is are those events are still coming from that change 2 weeks ago (before connecting to my app) or there is some other logic behind such webhooks behavior? 

01
B
3 months ago
C
ccnftubadaveHub Starter
asked in Strava Features Chat
Merging rides

I recently attempted a 100k ride, but my watch died in the middle, and I restarted the app on my phone to finish. Is there a way to merge the rides so I can call it a true 100k ride?

489
C
3 months ago
A
AndybickoHub Starter
asked in Strava Features Chat
Low calories on ride

When going on long bike rides I'm getting a huge difference between the calories burnt on strava and calories burnt on my myzone heart rate strap. Today I rode for 3 hours and strava is saying I burnt 520 calories! Where as my HR strap says 3.5k which is more believable as it was an extremely hard ride. 249 relative effort. My chest strap links to my garmin 520 which shows my HR on there and strava takes that HR on the activity but for some reason not the calories. Any help please? Thanks

81
A
3 months ago
B
blasbikeHub Rookie
asked in Developers & API
Webhook authorize false sent several days after revoking

Is it possible that Strava sends out authorize:false event several days AFTER revoking? Or maybe is repeating that webhook event? I had a case I revoked on my test user, then connected again. All worked as expected and then after a week I am receiving authorize:false again and my user is deauthorized!Is it possible? That case happened for two users and both events was send in the same batch from Strava and processed together within my 2 minutes interval.I have checked my security flow and I am sure there is no way for someone else to push such event to my app.

10
B
3 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings