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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
G
gogogolaHub Starter
asked in Developers & API
push_subscriptions Bad Request

Hello, I followed the steps at: https://developers.strava.com/docs/webhookexample/I got a callback when I requested it this morningbut return 400 reason is strava request parameter 'hub.mode' for method parameter type String is not presenti change this@RequestParam(value = "hub.mode", required = false) String modehowever when i push_subscriptions again. I never received callback from strava again。it remain “GET to callback URL does not return 200”. I also tried calling the endpoint directly 

00
G
3 months ago
E
eli-ottHub Starter
asked in Strava Features Chat
Can't select hike for default sport

So I created my account and I selected some sport including bicycle, hike and running. But when I try to change my default sport for hiking, it isn't visible in the dropdown, there is only cycling and running visible.   Any help will be appreciated 🙂

22
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3 months ago
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BrentwoodbcHub Starter
asked in Strava Features Chat
Directions Strava live Segments for Wahoo Elemnt

Curious if there’s anything that can be done to have turn by turn directions on live segments. I imagine you could add a route but it would be helpful to have directions during a segment and even directions to nearby segments. 

01
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3 months ago
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i-manuHub Starter
asked in Strava Features Chat
Propuesta para Implementar una Función de Exploración de Rutas en Strava

  Propuesta para implementar una función de exploración de rutas en Strava Introducción:Translation:Introduction En el competitivo mundo de las aplicaciones de fitness y actividades al aire libre, la posibilidad de explorar y descubrir nuevas rutas es una característica muy valorada por los usuarios. Actualmente, plataformas como Wikiloc y Komoot ofrecen esta funcionalidad, permitiendo a los usuarios explorar rutas creadas por otros miembros de la comunidad. Proponemos la implementación de una función similar en Strava, utilizando los datos de los usuarios existentes para mejorar la experiencia de usuario y atraer nuevos miembros. Translation: In the competitive world of fitness and outdoor apps, the ability to explore and discover new routes is a feature highly valued by users. Currently, platforms such as Wikiloc and Komoot offer this functionality, allowing users to explore routes created by other members of the community. We propose implementing a similar feature on Strav

01
I
3 months ago
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eyungHub Starter
asked in Strava Features Chat
IFIT import - No Elevation Stats

When importing an IFIT workout from my Nordictrack treadmill, no elevation stats show up.  When imported into other programs, such as RUNNA and Training Peaks, the elevation does show.  Why is this data not showing in Strava?

31
E
3 months ago
liamticehurst
liamticehurstHub Starter
asked in Strava Features Chat
Steps not recording

Hi, the last few walks I’ve done on the Strava app don’t appear to be recording my step count. I’ve checked all permissions from apple health and vice versa and they are all on, tried to crop the route slightly just to see it would reset but nothing. Any ideas?

51
liamticehurst
3 months ago
S
scotcherHub Starter
asked in Developers & API
Strava API

Showing invalid data

00
S
3 months ago
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BretzkyHub Rookie
asked in Strava Features Chat
Hide an activity from one person

Probably been brought up before but i'd like to hide individual activities from a single follower.  Right now the options are "everyone, followers, no one".For example if someone's boss follows them and they are spending the winter in Spain rather than home in the UK 😉 😉 

265
B
3 months ago
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NbwilliHub Rookie
asked in Strava Features Chat
Average Power

How is average power calculated for a bike ride if you don’t have a power meter?  Thank you.

34
N
3 months ago
D
dinodsaurusHub Rookie
asked in Developers & API
API club activities not showing activity date

Hello first of all thanks for the awesome app and easy to use API!Im pulling the club data and everything works just perfect!/clubs/{id}/activitieshttps://developers.strava.com/docs/reference/#api-Clubs-getClubActivitiesByIdBut unfortunetly in the reponse is no activity date field 😞[ { "resource_state" : 2, "athlete" : { "resource_state" : 2, "firstname" : "Peter", "lastname" : "S." }, "name" : "World Championship", "distance" : 2641.7, "moving_time" : 577, "elapsed_time" : 635, "total_elevation_gain" : 8.8, "type" : "Ride", "sport_type" : "MountainBikeRide", "workout_type" : null } ]So I was wondering if by any chance you could add activity date field to the response 🙏🙏

12
D
3 months ago
S
sriviggu200211Hub Rookie
asked in Developers & API
Client id keeps on changing

Recently my api was approved by strava. Post that when I click My API Application in Setting, my client id changes ****80 or ****79.When 79 all my limits gets reset to default and when the id is 80, I get the allowance provided.Any idea?

03
S
3 months ago
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chialynnHub Rookie
asked in Strava Features Chat
Photos no longer display on map—possible to adjust settings?

I've noticed that the photos I upload to Strava no longer display on the maps of my activities. I believe this may be related to the privacy controls described in this help article (https://support.strava.com/hc/en-us/articles/360025920332-Strava-s-Privacy-Controls-FAQ). However, the article doesn't describe how "near" to a hidden portion of the activity photos must be to be hidden, and the behavior doesn't seem consistent. For example, I have activities from earlier this year with photos taken within a few blocks of a hidden portion that are displayed, and more recent activities with photos taken several miles from the hidden portion that aren't displayed. The images on the map are one of my favorite features—it gives me a very quick, easy way to "relive" certain portions of a run. While I understand and appreciate the privacy issues, would it at least be possible to adjust the settings on my end, so that I could control what images I see on the map? Thanks for considering this!

2413
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3 months ago
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Ilovestrava123Hub Starter
asked in Strava Features Chat
How do I fix an issue on Strava where my workout path history doesn't show up?

I'm connecting with Strava through the zepp app. But I'm experiencing a lot of inconvenience because my workout route record is visible on the zepp app but not on Strava. What should I do in this case?

11
I
3 months ago
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BummiHub Starter
asked in Strava Features Chat
Current pace not showing

Hey, I have a problem with the pacing system. Before Strava showed me the pace per each kilometer and now it seems to be the average pace from my run which isn’t optimal for interval training. I have a Strava subscription, which I think should make it able so I can see the pace per kilometer.  anyone have any ideas on what I could do to fix it? 

331
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3 months ago
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CCuyxHub Starter
asked in Strava Features Chat
graphs in activities

Since a few months the graphs in the activities show 2 metrics, of which always the altitude profile which is hiding the underlying metric, like speed, heart beat, power etc... how can I go back to graphs with only 1 metric, without the altitude profile?

01
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3 months ago
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eliestravaHub Starter
asked in Developers & API
Routes API always returning an empty array of waypoints

I'm trying to retrieve the waypoints of a route to generate directions but they're always returning empty. I tried both {athlete}/routes and routes/{route_id}. Is anyone else experiencing this?

00
E
3 months ago
K
KrystleHub Starter
asked in Strava Features Chat
Dashboard/Post Filter/Control

A couple of feature requests:- Would love to be able to filter my activity feed to only show certain types of activities. Like maybe I'm interested in people's runs but I don't really care to see their daily walk/bike commutes?- Same on the post side: if I could automatically post certain types but keep others private (unless I decide to post later.)- The dream would be if I could choose to mute certain types of activities from particular people. Like maybe I like seeing when my dad takes a walk every few days. But that friend whose watch auto-posts their every step? No so much. But maybe I don't want to mute that person because I do actually want to see their runs. Just not their 30-second walk to the corner store.Thanks! 😄K p.s. I'm in Canada, not Indonesia. Not sure what's with my location. haha

31
K
3 months ago
RMSouthAfrica
Superuser
RMSouthAfricaSuperuser
asked in Strava Features Chat
Leave group

Can we add an option to leave groups you no longer wish to belong to. 

1910
RMSouthAfrica
Superuser
3 months ago
J
James-KeoghHub Starter
asked in Strava Features Chat
How to fix incorrect PBs associated with deleted activities

So I’ve been recording a bunch of Strava activities on my mobile as well as Garmin watch. I’ve realised the phone GPS is largely inaccurate at times, adding multiple additional miles on my runs, really exaggerating my PBs for all distances. I’ve now deleted the runs recorded on my phone but it hasn’t automatically updated the original runs from the watch to show PBs. I’m worried this ghost data will affect my future runs. I really don’t want to have to create a new account. Any advice is great. 

11
J
3 months ago
S
SairHub Starter
asked in Strava Features Chat
Top segment is because they were on a horse

Hi all,how do you report a segment leader who has not walked/hiked but have recorded it as this? The person had completed on horse back but logged as run/hike which is really upsetting when your trying to do your best and this would be impossible to beat on foot uphill! any ideas? Thanks 

44
S
3 months ago
H
hophoffHub Rookie
asked in Developers & API
step count missing in DetailedActivity

When reading activity data, we can't get the step count of an activity. Even when the step count is visible in the Strava app, when retrieving the detailed activity data, there is no step count reference. Will this be added soon? Users ask us for this feature.

38
H
3 months ago
T
tonjewilliamsHub Starter
asked in Strava Features Chat
Error when trying to upload a file

I have tried two different accepted formats and get the following error message after briefly flashing the screen I would fill in the info:"Time information is missing from file. More information"When I click "more information" I get "Oops " the page doesn't live here and directed to general Strava online help.Tonje

22
T
3 months ago
Rodrigo-Gael
Rodrigo-GaelHub Starter
asked in Strava Features Chat
Cidade aparece outra no perfil / City appears differently on the profile

A minha cidade onde pratico desporto, está aparecendo como (Monte Branco), quando na verdade é (Canidelo - Vila Nova de Gaia - Portugal). Como faço para retificar este erro? ObrigadoRodrigoTRANSLATION:  My city, where I practice sports, appears as (Monte Branco), when in fact it is (Canidelo - Vila Nova de Gaia - Portugal). How do I rectify this error? ThanksRodrigo

01
Rodrigo-Gael
3 months ago
J
joycelsqHub Rookie
asked in Developers & API
Can increase athlete limit from 999 to 200k ?

Hi Strava team, We have  the 999 Athlete limit and have tried contacting support to request to increase it 200k but we didnt get any update for almost 1month now.Is there a separate contact form or method to get this number increased?Thanks.

114
J
3 months ago
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SysCCHub Starter
asked in Strava Features Chat
(RESOLVED) Unable to create Club Event / Strava routes will not upload to New Club Event

Hi. Why will Club Events now not save if I include a Strava route?  If I don't include the route, the event will save and the club members are notified by e-mail. I have been creating routes and including them in Club Events in Strava for the last 4 months without any problem. What's changed?

1317
S
3 months ago

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