Ask & Troubleshoot

Hi there,I want to show my ride map style with the various elements showing on and off road sections, and the stats to show how much was on/off road. Is that possi8ble with Strava?

This has just happened to me too many times. It’s a huge disappointment.It goes like this: I stand next to my car and start Strava, it seems fine. I put my phone back into my Camelback or jacket or whatever I’ll be transporting the phone with. As far as I’m concerned, Strava starting recording my activity. It was showing the timer and speed.I pull my pack/garment out of the car and put it on and begin my activity. Today it was a mountain bike ride. I am TRAINING. I want this data! I finish my workout and there is Strava with a little warning dialog saying “Weak GPS signal. Do you still want to record your activity?”DOH! I just finished!!! And I’ve got NOTHING.Pardon me, but this has happened several times in the past 2 weeks. I just renewed my subscription too, because I’m training for a race. Not helpful! And no way for me to know as I left the car that Strava had given up because my phone was in the car for less than a minute.I want a setting in the app that overrides this stupidity.

Add martial arts and dance as new sportsThx

As a former paying member of Strava, I'm highly disappointed with the way many WearOS users have been left out for 6 months now. Many issues have been raised regarding GPS tracking and we've been promised a fix since the topic was raised in October 2023.  6 months later, still no fix, and Strava becomes more and more unusable for anyone that needs an app' that is reliable.  Here are the links of my last 3 activities with a huge amount of data missing :  https://www.strava.com/activities/10927848132 https://www.strava.com/activities/10920712096 https://www.strava.com/activities/10907877591 In each case, GPS stops tracking after a couple of minutes to restart sometimes 40 minutes later. Sometimes it doesn't.  Exemple on the last activity posted above : total distance is 14.5kms but if you look at the graphs it's only 6.8kms. And within this 6.8km, data is missing for more than 2kms. In short, out of a 14.5kms run, barely 5kms were properly tracked.  Do better, S

Since the new map, I can't find the compass to set the north up. Where is it now? 

I have disabled the app integration between Peloton and Strava, which I believe should stop photos of the workout instructor from posting to strava, but it does not. Is there another way to remove these? Alternatively, I believe most people who post from Peloton don’t want the photos of instructors in their feed based on what I see online. Could this part of the partner integration be removed?   

Hey Strava team,Just a quick suggestion — it’d be super helpful if we could change the Name and Privacy settings of a saved route in the mobile app without having to go into edit mode and move something on the map.Right now, if I just want to change its name or make a route private or public, I still have to pretend to edit it, which feels a bit clunky. Would be a matter of adding a new “Edit name and privacy” option that takes you directly to step where they can be modified. Example:New option to directly edit name and privacy: That takes users right straight to the view where these settings can be adjusted: 

Hi everyone! I noticed that someone has marked me as a favorite on Strava. Is there a way to remove myself from their favorites list or undo this somehow? I’d prefer not to be on that list, but I can’t find an option to manage it?  Thanks in advance 😊 

I am not a fan of the most recent (July 2025) app update ("upgrade") to the maps feature. My map is no longer defaulted to "North up", and I cannot figure out how to get the map to always display in "North up" my default. Anyone know if/where that setting is?

Hi everyone,I’m currently experiencing an issue where segment results are being recorded and visible in my activities, but I’m not receiving any awards such as personal records (PRs), second or third place trophies—even when I’ve clearly achieved a better time than before.Here’s what I’ve checked so far: Segment efforts are listed under the activity, so Strava is recognizing them. My activity is public and synced directly from my device (not a manual upload). The GPS data looks accurate and follows the segment correctly. I’ve also tried refreshing achievements, but that didn’t solve the issue. Has anyone else experienced something similar? Any idea why PRs and other awards might not be showing up even though the segments are detected?Thanks in advance for your help!    

I use a Garmin watch for running. For various reasons I don't want to upload directly from Garmin to Strava. So can I use an intermediate app? I have tried using Nike run club but it hasn't worked so far. I have integrated nrc with Garmin and runs upload with no problem to nrc. But having also integrated nrc with Strava they will not post to Strava after they reach nrc. Is that normal? If so, are there any alternatives?

UPDATE FROM STRAVA:   Hello all! We are going to mark this Known Issue as resolved. As of now, Peloton is working on the issue and if any athlete's are having repeated issues, please reach out to Peloton for updates/troubleshooting (https://support.onepeloton.com/). In the meantime, the workaround would be to enter the missed activity manually on Strava to get the credit for the missing activities.  Not sure where to report this - I put a note up on Reddit and I'm not the only one having this issue.  If you use the Peloton App (I was traveling and using at a Hotel Gym) any classes will usually sync with Strava - for some reason any of the Walk/Run classes will no longer sync to Strava.  You can take a cycling class, a yoga class, a stretch class, anything else - they all sync fine, but the Run/Walk classes no longer sync. 

Hi everyone! I launched two tickets with Strava support because I had an issue with my subscriptions.In june I used a 30-day trial which was extended and I payed the yearly cost for this. In July (after the trial period had ended and I already payed the yearly cost) I was not able to use the subscription so I had to buy another subscription to actually get access to my subscription.Now I have to active subscriptions on one and the same account and I can obviously only use one of them. I believe there was an issue with the app because the subscription with the trial period was not working and I had to cancel it and buy a new one to actually get access to the premium features. I already reached out to Strava Support about this twice and provided them with all the documents (payment tickets, photos of active and inactive subscriptions, …) but still have not received any kind of answer from anyone.Is this normal?

Hi everyone,I’m currently living in South Korea and I’ve been a happy Strava user for a while. I liked it so much that I decided to subscribe to Runna as well.Later, I found out there was a Strava + Runna bundle deal for $149.99, so I went ahead and tried to sign up for that. However, my first card didn’t have enough balance, so I updated the payment information with a second card and successfully completed the purchase for the Strava + Runna bundle.To sign up for Runna, I also started the free trial using the second card. I assumed that once I subscribed to the bundle and linked my accounts, everything would sync automatically and only the bundle charge would apply.But here’s what actually happened: Runna charged me separately for a full-year membership after the trial ended. I was also charged on the first card, even though I thought the payment had failed. So in total, I’ve been charged three times: once for the bundle, once by Runna directly, and once unexpectedly on the first

Good afternoon, I cancelled my auto subscription for the student plan a few months ago. The regulations say that we have to request a refund within 7 days (I have put 2 tickets in the last week with no replies as it went through on the 19th and is now the 25th) , I need a refund for the amount on my card account, could you please refund it? I'm not sure why it went through as I had already cancelled, but not just that it charged me through at full price rather than student discount which is even weirder. Thank you  Add tags

Hi, Can anyone help please.  Whilst on holiday my phone died from a swim in the sea.  My husband logged out of his Connect and Strava and logged me in both on his phone.  I uploaded my activities.  Logged out.  Cleared cookies he logged himselfback in on both.  I got a new phone.  Got all the apps and started uploading on my phone.  Every activity my husband does automatically adds me on strava still whether im with him or not.  Its also adding my own which I want.  We've logged out of Connect and Strava apps and on the websites.  We've disconnected Bluetooth.  Last step was reset both watches to factory settings.  Its still doing it.  Strava said ask on here.  Connect have been great but can't help.  Please can anyone help.  

Has anyone ever had an uploaded ride invisible to “Everyone” when your privacy settings allow for everyone to have access to what you upload? I uploaded a ride yesterday that was visible only to me, but just the day before I’d uploaded a different ride that is visible to everyone. 

After riding today, I looked at my activity feed on my laptop. Seemed OK, I gave some kudos, made a few comments. Then I realized, when I reloaded: any activity I had given kudos or commented seems to have vanished from my feed (including my own activities!) I tried switching back and forth several times between “Latest Activities” and “Personalized,” which seems to make no difference. Nor does logging out, clearing caches, and reloading. Please; can Activity Feed just show recent activities by me and those I follow (with as few silly ads as possible, but I know you need to place them), and not try to get clever. Don’t removed items from feed after I’ve looked at them. Don’t reorder or skip according to what YOU think I want to see. Just show the feed! Thank you.

I can no longer connect My sigma software (sigma data center)  with strava on one of my computers.The “log in” button does not work (nor do any of the other buttons for that matter)On my other computer I’m still connected, and syncing still works.Contacted Sigma, who say they no longer give support for their software….I’ve tested it with a 3rd PC, that never had the software installed before, and  the same problem occurs.Is there any workaround / fix for this ?  

Hallo zusammen,ich habe ein Problem mit meiner Garmin Fenix 6X Pro in Verbindung mit Strava, das ich nicht lösen kann:Ich bin vor ein paar Tagen 9,7 km gejoggt. In Garmin Connect wird alles korrekt angezeigt (Distanz, Zeit, Pace usw.).Sobald die Aktivität aber nach Strava synchronisiert wird, zeigt Strava nur 3,4 km an – also deutlich zu wenig. Die Zeit passt aber komischerweise.Was ich schon probiert habe: Automatische Synchronisation zu Strava deaktiviert und die FIT-Datei manuell aus Garmin Connect exportiert → Fehler bleibt! Export als GPX und TCX getestet → die Distanz ist auch hier nicht korrekt. Firmware der Uhr ist auf dem neuesten Stand, Garmin Connect und Strava App ebenfalls. Kein zweites Gerät oder Drittanbieter-Service im Spiel (nur Garmin → Strava). GPS-Signal beim Start war stabil, keine Aussetzer sichtbar in Garmin Connect. Fragen: Kann es sein, dass in der FIT-Datei die Distanz falsch abgespeichert ist, auch wenn Garmin Connect das scheinbar korrigiert darstell

Hallo zusammen,ich habe ein Problem mit meiner Garmin Fenix 6X Pro in Verbindung mit Strava, das ich nicht lösen kann:Ich bin vor ein paar Tagen 9,7 km gejoggt. In Garmin Connect wird alles korrekt angezeigt (Distanz, Zeit, Pace usw.).Sobald die Aktivität aber nach Strava synchronisiert wird, zeigt Strava nur 3,4 km an – also deutlich zu wenig. Die Zeit passt aber komischerweise.Was ich schon probiert habe: Automatische Synchronisation zu Strava deaktiviert und die FIT-Datei manuell aus Garmin Connect exportiert → Fehler bleibt! Export als GPX und TCX getestet → die Distanz ist auch hier nicht korrekt. Firmware der Uhr ist auf dem neuesten Stand, Garmin Connect und Strava App ebenfalls. Kein zweites Gerät oder Drittanbieter-Service im Spiel (nur Garmin → Strava). GPS-Signal beim Start war stabil, keine Aussetzer sichtbar in Garmin Connect. Fragen: Kann es sein, dass in der FIT-Datei die Distanz falsch abgespeichert ist, auch wenn Garmin Connect das scheinbar korrigiert darstell

Hi from Sweden 😀🇸🇪☀️ I often run structured workouts with intervals (e.g. 6×1000m) created in Garmin, and sync them to Strava. However, the displayed average pace always includes warm-up, rest, and cool-down, which makes it misleading if I want to analyze or share the workout’s true effort. Feature request: Please add an option to calculate and show average pace for selected laps – or even better, average pace for structured intervals, separated from total workout average. This would really improve Strava’s usefulness for interval training! Thanks! claes

Hey all,I have been trying to get this figured out and I am stumped.  My emergency contact accidentally responded "off" to the automated Strava Beacon text and now they are no longer receiving my strava beacons when I head out for a run.  Anyone else dealt with this?  Do you have any ideas on how to reenable the strava beacon texts? I use a garmin and have had no previous issues.Thanks!

so i recently started to cycle on a Bluetooth Connected fitness bike.  i Connect my Apple Watch and record to Apple fitness. once done i import to Strava. I want to show the distance i have cycled but Strava is not showing the data even though its avaible via Apple fitness. is This a missing feature? A bug? Am i missing someting?  Best reguards.

Hi still not able to upload a triathlon I competed in on 2nd June .. every thing since then Is fine .. swims runs and rides .. as previously stated I have tried all the common fixes to no avail .. any thoughts ideas please ?? Obviously it's not a disaster but like to keep tabs on myself regards Stu .