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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
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joaoramtelliHub Starter
asked in Strava Features Chat
Criar evento com estatisticas usando o seguimento do strava/Create event w/statistics using Strava

Good afternoon; I am a Strava Subscriber; And I created a segment on the streets of my neighborhood that is a drawing of a Christmas Tree, and last year, we held an event together with my runner friends, for a solidarity training to collect boxes of chocolates to make up Christmas baskets. for needy families in my neighborhood, and each runner athlete donated one or more boxes of candy; It was a success, we collected more than 100 boxes; and this year we will repeat it, so I was wondering if there is the possibility of all the athletes who participate going full circle in the follow-up; publish on Strava (whether the athlete is a subscriber or not); so that later I could put together statistics on how many participated; how many men and how many women, how many laps the athletes did, who did the most laps, who did the fastest lap, and so on...; In this case, I would ask everyone to run with their cell phone or other device (watch, Garmin, etc...) that could also be downloaded from Stra

14
J
3 months ago
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JonrindHub Rookie
asked in Strava Features Chat
creating my own challenge

I am about to celebrate 60 YO, and want to create a challenge for myself (1963km in 60 days) is it possible to create such a challenge on Strava where the app counts my km within the time frame?  Thank you all 

75
J
3 months ago
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ChallengeAidHub Starter
asked in Strava Features Chat
Group challenges maximum participants

Hi, I created a group challenge last year but the max number of participants I could add into a group challenge was (I think) 25. I therefore had to set up a few groups we had about 60 participators.I hope to run the same challenge again this July and just read that the max capacity per group has now been raised to 200? Is anyone able to confirm if this is correct? If so then great! - if not I’ll have to figure out another way of sorting the challenge so that everyone is in one group. 

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3 months ago
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Mreddin99Hub Starter
asked in Strava Features Chat
Refund

Hi there, I recent got the app to try it out. I then tried to cancel the subscription before the annual subscription was taken out due to not really getting on with the app and have just seen that the money has still been taken from bank. Is there anyway I can please be refunded as tried to cancel the subscription before it purchased it for the year. 

151
M
3 months ago
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kpripperHub Rookie
asked in Developers & API
TypeScript Client Code

Hello! Is it possible to generate TypeScript Client Code?  I tried, but what I got is different files for the JavaScript and TypeScript versions.TSJSClient codeYou will need to have a Java runtime installed on your machine to run Swagger. To generate client code, you first need to install Swagger Codegen 2.X. On macOS, you may use Homebrew:$ brew install swagger-codegen@2 mavenTo generate code in a given language, run swagger-codegen generate and pass the following parameters:--input-spec <spec file>: Use https://developers.strava.com/swagger/swagger.json for Strava’s API--config <configuration file>: (optional) pass the settings or overrides you want the code generator to honor--lang <language>: the target programming language you seek to generate code for (running swagger-codegen by itself will print a list of available languages)--output <output directory>: where to write the resulting filesThis example w

60
K
3 months ago
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gogogolaHub Starter
asked in Developers & API
push_subscriptions Bad Request

Hello, I followed the steps at: https://developers.strava.com/docs/webhookexample/I got a callback when I requested it this morningbut return 400 reason is strava request parameter 'hub.mode' for method parameter type String is not presenti change this@RequestParam(value = "hub.mode", required = false) String modehowever when i push_subscriptions again. I never received callback from strava again。it remain “GET to callback URL does not return 200”. I also tried calling the endpoint directly 

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G
4 months ago
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eli-ottHub Starter
asked in Strava Features Chat
Can't select hike for default sport

So I created my account and I selected some sport including bicycle, hike and running. But when I try to change my default sport for hiking, it isn't visible in the dropdown, there is only cycling and running visible.   Any help will be appreciated 🙂

62
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4 months ago
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BrentwoodbcHub Starter
asked in Strava Features Chat
Directions Strava live Segments for Wahoo Elemnt

Curious if there’s anything that can be done to have turn by turn directions on live segments. I imagine you could add a route but it would be helpful to have directions during a segment and even directions to nearby segments. 

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4 months ago
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i-manuHub Starter
asked in Strava Features Chat
Propuesta para Implementar una Función de Exploración de Rutas en Strava

  Propuesta para implementar una función de exploración de rutas en Strava Introducción:Translation:Introduction En el competitivo mundo de las aplicaciones de fitness y actividades al aire libre, la posibilidad de explorar y descubrir nuevas rutas es una característica muy valorada por los usuarios. Actualmente, plataformas como Wikiloc y Komoot ofrecen esta funcionalidad, permitiendo a los usuarios explorar rutas creadas por otros miembros de la comunidad. Proponemos la implementación de una función similar en Strava, utilizando los datos de los usuarios existentes para mejorar la experiencia de usuario y atraer nuevos miembros. Translation: In the competitive world of fitness and outdoor apps, the ability to explore and discover new routes is a feature highly valued by users. Currently, platforms such as Wikiloc and Komoot offer this functionality, allowing users to explore routes created by other members of the community. We propose implementing a similar feature on Strav

31
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4 months ago
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eyungHub Starter
asked in Strava Features Chat
IFIT import - No Elevation Stats

When importing an IFIT workout from my Nordictrack treadmill, no elevation stats show up.  When imported into other programs, such as RUNNA and Training Peaks, the elevation does show.  Why is this data not showing in Strava?

111
E
4 months ago
liamticehurst
liamticehurstHub Starter
asked in Strava Features Chat
Steps not recording

Hi, the last few walks I’ve done on the Strava app don’t appear to be recording my step count. I’ve checked all permissions from apple health and vice versa and they are all on, tried to crop the route slightly just to see it would reset but nothing. Any ideas?

101
liamticehurst
4 months ago
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scotcherHub Starter
asked in Developers & API
Strava API

Showing invalid data

00
S
4 months ago
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BretzkyHub Rookie
asked in Strava Features Chat
Hide an activity from one person

Probably been brought up before but i'd like to hide individual activities from a single follower.  Right now the options are "everyone, followers, no one".For example if someone's boss follows them and they are spending the winter in Spain rather than home in the UK 😉 😉 

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4 months ago
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NbwilliHub Rookie
asked in Strava Features Chat
Average Power

How is average power calculated for a bike ride if you don’t have a power meter?  Thank you.

54
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4 months ago
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dinodsaurusHub Rookie
asked in Developers & API
API club activities not showing activity date

Hello first of all thanks for the awesome app and easy to use API!Im pulling the club data and everything works just perfect!/clubs/{id}/activitieshttps://developers.strava.com/docs/reference/#api-Clubs-getClubActivitiesByIdBut unfortunetly in the reponse is no activity date field 😞[ { "resource_state" : 2, "athlete" : { "resource_state" : 2, "firstname" : "Peter", "lastname" : "S." }, "name" : "World Championship", "distance" : 2641.7, "moving_time" : 577, "elapsed_time" : 635, "total_elevation_gain" : 8.8, "type" : "Ride", "sport_type" : "MountainBikeRide", "workout_type" : null } ]So I was wondering if by any chance you could add activity date field to the response 🙏🙏

92
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4 months ago
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sriviggu200211Hub Rookie
asked in Developers & API
Client id keeps on changing

Recently my api was approved by strava. Post that when I click My API Application in Setting, my client id changes ****80 or ****79.When 79 all my limits gets reset to default and when the id is 80, I get the allowance provided.Any idea?

33
S
4 months ago
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chialynnHub Rookie
asked in Strava Features Chat
Photos no longer display on map—possible to adjust settings?

I've noticed that the photos I upload to Strava no longer display on the maps of my activities. I believe this may be related to the privacy controls described in this help article (https://support.strava.com/hc/en-us/articles/360025920332-Strava-s-Privacy-Controls-FAQ). However, the article doesn't describe how "near" to a hidden portion of the activity photos must be to be hidden, and the behavior doesn't seem consistent. For example, I have activities from earlier this year with photos taken within a few blocks of a hidden portion that are displayed, and more recent activities with photos taken several miles from the hidden portion that aren't displayed. The images on the map are one of my favorite features—it gives me a very quick, easy way to "relive" certain portions of a run. While I understand and appreciate the privacy issues, would it at least be possible to adjust the settings on my end, so that I could control what images I see on the map? Thanks for considering this!

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4 months ago
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Ilovestrava123Hub Starter
asked in Strava Features Chat
How do I fix an issue on Strava where my workout path history doesn't show up?

I'm connecting with Strava through the zepp app. But I'm experiencing a lot of inconvenience because my workout route record is visible on the zepp app but not on Strava. What should I do in this case?

251
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4 months ago
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BummiHub Starter
asked in Strava Features Chat
Current pace not showing

Hey, I have a problem with the pacing system. Before Strava showed me the pace per each kilometer and now it seems to be the average pace from my run which isn’t optimal for interval training. I have a Strava subscription, which I think should make it able so I can see the pace per kilometer.  anyone have any ideas on what I could do to fix it? 

681
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4 months ago
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CCuyxHub Starter
asked in Strava Features Chat
graphs in activities

Since a few months the graphs in the activities show 2 metrics, of which always the altitude profile which is hiding the underlying metric, like speed, heart beat, power etc... how can I go back to graphs with only 1 metric, without the altitude profile?

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4 months ago
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eliestravaHub Starter
asked in Developers & API
Routes API always returning an empty array of waypoints

I'm trying to retrieve the waypoints of a route to generate directions but they're always returning empty. I tried both {athlete}/routes and routes/{route_id}. Is anyone else experiencing this?

10
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4 months ago
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KrystleHub Starter
asked in Strava Features Chat
Dashboard/Post Filter/Control

A couple of feature requests:- Would love to be able to filter my activity feed to only show certain types of activities. Like maybe I'm interested in people's runs but I don't really care to see their daily walk/bike commutes?- Same on the post side: if I could automatically post certain types but keep others private (unless I decide to post later.)- The dream would be if I could choose to mute certain types of activities from particular people. Like maybe I like seeing when my dad takes a walk every few days. But that friend whose watch auto-posts their every step? No so much. But maybe I don't want to mute that person because I do actually want to see their runs. Just not their 30-second walk to the corner store.Thanks! 😄K p.s. I'm in Canada, not Indonesia. Not sure what's with my location. haha

111
K
4 months ago
RMSouthAfrica
Superuser
RMSouthAfricaSuperuser
asked in Strava Features Chat
Leave group

Can we add an option to leave groups you no longer wish to belong to. 

4310
RMSouthAfrica
Superuser
4 months ago
J
James-KeoghHub Starter
asked in Strava Features Chat
How to fix incorrect PBs associated with deleted activities

So I’ve been recording a bunch of Strava activities on my mobile as well as Garmin watch. I’ve realised the phone GPS is largely inaccurate at times, adding multiple additional miles on my runs, really exaggerating my PBs for all distances. I’ve now deleted the runs recorded on my phone but it hasn’t automatically updated the original runs from the watch to show PBs. I’m worried this ghost data will affect my future runs. I really don’t want to have to create a new account. Any advice is great. 

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4 months ago
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hophoffHub Rookie
asked in Developers & API
step count missing in DetailedActivity

When reading activity data, we can't get the step count of an activity. Even when the step count is visible in the Strava app, when retrieving the detailed activity data, there is no step count reference. Will this be added soon? Users ask us for this feature.

88
H
4 months ago

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