Ask & Troubleshoot

Bonjour J'avais pris l'essai gratuit mais je n'ai pas eu le temps de résilier donc on m'a retiré de 59,99€ il se trouve que je n'ai pas l'utilité de cet abonnement. Serait'il possible de le résilier et d'obtenir un remboursement ?Merci Cordialement 

Bonjour j’aimerais un remboursement de l’abonnement qui a être effectué sans consentement je n’ai pas accepté quoi que ce soit pour cette abonnement, l’abonnement était de 69,99€

I got an ad today to use Split Times. Really messed up my tracking as I thought my timer was already running. How do I turn these ads off?

I want to switch from dev to production API so that I can integrate in my live website. For dev, I can just get one login. 

Strava fails to reproduce the actual average power (not normalised or weighted) from a ride file, and somehow provides a data result that appears to show average power INCLUDING paused time - meaning that if we stop at the top of a hill to wait for our riding buddies, Strava is counting that time as 0 watts, and feeding that into the overall ride average! If it doesn’t do that, the only explanation is that Strava does something very creative that doesn’t match anything like reality.Recently I engaged Strava support team on what is apparently an age-old issue with Strava (judging by questions on this forum), and got a garbled reply that didn’t explain what was going on.Sadly for subscribers and Strava, it renders Strava pretty useless as an accurate training tracking tool, leaving you with no choice but to go to Training Peaks or Today’s Plan (yet another expensive subscription).Have I misinterpreted the situation? Anyone with any ideas?

Like the title says, garmin says to ask strava, and nothing is working. I have real all articles and nothing is helping.

Hallo, kennt sich jemand mit der Synchronisation Decathlon und Strava aus? Verbunden sind beide Apps miteinander. Ich bekomme aber meine Laufdaten nicht in die Strava App importiert.Muss ich dafür das Abo abschließen oder geht das auch ohne? Danke vorab 

Hi have been fitbit/strava user for years, my walks are not syncing into strava (runs and biking are ok) I'm sure its just a box I tick but can't find anything. I've reset connection and logged in and out etc, anybody got any ideas please ? Thanks 

Hello,I know there are various third-party tools that use Strava API data for gathering information for crowns/CRs. However, I would like to gather information on a number of Local Legends for segments that are local to me. I have two questions:a) Are there any APIs available that include Local Legend data? I did a web search and found several references indicating that Local Legend data is not included in APIs, even though crown/CR data is in the APIs.b) If I use a web scraping tool to gather the Local Legend information from approximately 200 segments, would this violate any terms of my user agreement? Once again, I know that there are tools that exist to scrape this data for crowns/CRs, but I don't know if the same open policy applies to Local Legends data.Thank you!Dennis

How come there is no widget for showing my bike workouts in a widget on my Samsung phone? Also no darkmode option?

Garmin HRM-dual linked to Strava. connection shows good when recording, double dash showing in HR block, Device shows connected in sensor menu. This had been working fine. Today nothing. new batter and same result. the monitor connected directly to app, not thru bluetooth on phone.

When I finished recording my run, I clicked stop recording then finished after that I wanted to save the run recording but I couldn't because when I wanted to save it, the recording kept loading so I couldn't click on it, I had to wait a few minutes before I could save it.

Issue:While creating club events for the next few weeks of runs, I noticed that I can no longer access all of my Routes from the dropdown menu in the “Create a Club Event” window. It appears to show only the most recent ~20 routes. This is a new bug since at most 6 weeks ago, as that was the last time I queued-up a bunch of runs for my club (and I didn’t have this problem when I made those club events). Useful info:-This happens in desktop mode, not in the app (I use Android).-As a temporary workaround, I am making my events in desktop mode and then editing them in the app to include the correct Route, but this takes about double the time that it normally would and can become frustrating.-I went through all of my routes and “starred” only the ones I use for my club, hoping that the dropdown menu would use only the “starred” routes. But that did not seem to solve the problem. Bonus Suggestion:Is there a way to make the “Route” field have a search function (keyword search for all routes

Hi Strava Team,I've been experiencing this issue for quite a while and finally decided to reach out.My home feed only ever shows about 150–180 of the most recent activities, rather than allowing for true infinite scroll. As a result, I often miss my friends' updates if I don’t check Strava multiple times a day. I follow around 470 people, all real-life friends and many of them active athletes. Recently I've stopped following new friends just to keep my feed manageable.Is this feed limitation intentional? If so, it feels like a barrier for users like me who value Strava as a social platform for staying connected through activity. I’d love to hear your thoughts. Thanks. 

When creating a club event, the corresponding form field where you could choose the organizer via drop down menu is missing in both browser version and app. Please fix this major bug ASAP.

My running, walking even pickleball all sync automatically after I have saved them from the Strava app on my watch. I have tried for the last 5 workouts to record a pilates or HIIT workout, and it appears that it has recorded on the watch, but these workouts never show up on my workout activity log. Today, for instance, I did a pilates workout ending at 7:15am, and a walk at 8am. The walk shows up but not the pilates. 

When I start Strava on my Apple Watch, it always used to stay Always On - which allowed it to be active long enough to collect heart rate data. For the last two days, when I start a ride, within about 10 seconds from starting a ride activity, the watch goes to screen saver and I have to touch the screen to reactivate Strava. Distance is recorded, but heart rate data is not. I have up to date iOS and WatchOS, and Strava app on both iPhone and Watch. I’ve reinstalled the Strava app on my watch. I’ve powered off both multiple times.Appreciate any solution here. Thanks.

Anyone else having this issue?Super simple:curl -k -X GET "https://www.strava.com/api/v3/activities/<ID>" \  -H "Authorization: Bearer ***" returns:{"message":"Resource Not Found","errors":[{"resource":"Activity","field":"","code":"not found"}]}The privacy controls are set to ‘Everyone’. I can’t return data for any activity.Clearly the token is fine, else its unauthorised. Thanks

I went for a run and saved it on my Android phone. I tried to upload it but it keeps getting stuck at saving. I dont want to lose my progress so I would really appreciate some help. Thanks in advance.

I have accepted the One time Code option on my smartphone, but this totally messes up my login on a browser on my Mac! I use a password manager, so email/password for me is working fine, but not at STRAVA, where they stubbornly want me to enter a one time code EVERY TIME!!! I use STRAVA regularly on my browser, as this is a lot easier to work on maps and routes.I hope this super enoying “feature” will resiolved fast. I checked some of the responses, but I am not interested in using my Google or Facebook account.  

Hi there,  I build the Fitshot app, client id 130939. I submitted an limit increase 8 days ago now, and have sent countless emails since then.  My app has not been accepting new reviews for days and is now getting negative reviews on the app store. I can’t possibly go into the weekend like this.  How can I possibly accelerate the review process? (even for a small limit increase while the application gets reviewed?)

I use a new iWatch to capture heart rate data. Notice how there are long periods of time when the data is not being continuously imported. Any suggestions on how to fix?  

Strava Live Segments are not showing up on my Garmin Edge 530. When I look at the course map, I see the segments highlighted in green. But I never get the segment notification.. However all segments were starred and are synced with my Garmin (they are in the segments list).  How can I fix this?

Recently I face an issue that my Fitbit activities are not synced correctly. All the data are correct: distance, heartbeat and so on. But the GPS track stops in Strava after 2 km, no matter how long the track is in Fitbit. My last three activities face this issue and it worked before without any issue.  I have already disconnect the accounts and connects them again, but without any luck. Do any other Fitbit user face this issue or can give me a hint why this happens? It's annoying because it's start out of the sudden. I have attached screenshots of my last activity. That's shown in Strava: And this in Fitbit: Thanks, Daniel 

Dear Strava, I would again like to request that you add the climb categorisation filter back to the segment explorer/maps interface. The new interace is really awful for discovering climbs, and I am at the point of now using other software to plan my routes. Please change it so we can select category, 4, 3, 2, 1 and HC segments, because it is absolutely vital for route planning for many people, particularly for those living in/visiting mountainous areas. I really cannot understand why you would remove such a basic and useful filter for segments. Thank you.