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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
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mike11Hub Climber
posted in Strava Features Chat
How Do I Hide Other People's Routes

On the mobile app (iPhone, everything up-to-date), if I press the Maps button at the bottom of the screen, I'm presented with a list of other people's routes that I cannot hide. It takes up valuable screen real estate, cannot be hidden, and is easy to accidentally click on.I don't want to see any routes created by anyone else, ever. Stop forcing other people's garbage routes down my throat. I don't care about someone else's personal running route, dog walking route, etc. I'm not going to set a time or compete against anyone on it, ever. All I want to do on the map is look at the map and maybe overlay my heat map data. That's it. 

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3 months ago
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Nick5Hub Starter
asked in Strava Features Chat
Map feature disappeared

Hi I cannot see any of my latest maps on strava iPhone app. It is fully updated but still not working 

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3 months ago
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NettaHub Starter
asked in Strava Features Chat
Flagged ride

Dear community,I am hoping that someone can help resolve  an issue that has taken on epic proportions. An OVERLY competitive/drama queen in my cycling group got one of her rides flagged by someone (she got many QOM's on that ride).  She now suspects some girls in our group (including me). I could not care less about QOM's and did not flag her ride. I LOVE the group and just want to set the record straight. Is there anything I can do to prove that I played no part in this whole fiasco? Thank you!

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3 months ago
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YporcupineHub Starter
asked in Strava Features Chat
Best Efforts Page for Running Showing Speed instead of Pace

I am wondering why the best efforts page for an running activity is showing speed as in km/h instead of Pace as it used to. Am I missing something from the settings or it's just how it is now. Also is there anyway to revert that (invert that), because it is a lot of work if I have to pull out a calculator every time to get an accurate pace for my best efforts. 

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3 months ago
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babskHub Rookie
posted in Strava Features Chat
Personal Heatmap - some ebike activities are no longer showing as rides

Last year all my ebike rides showed up as rides in the personal heatmap.Now, many of these ebike rides no longer show up as rides (I can see them if I click on all sports though). Some ebike rides Do show up as rides though.I selected one particular ebike ride that no longer shows, changed its activity to 'ride' and it showed up. I then changed it back to 'ebike ride' and it disappeared again.I cannot work out what is different between those that show and those that don't.Besides, this was all working fine last year when I checked the feature.Has something changed? Is there anything I can do / check please?I love this feature as I'm trying to connect up all my rides across the UK.

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3 months ago
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kpripperHub Rookie
asked in Developers & API
Where to find strava_api_v3 package?

Hi, the documentation for JavaScript says to use packagevar StravaApiV3 = require('strava_api_v3')but no such package exists https://www.npmjs.com/package/strava_api_v3I'm confused.

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3 months ago
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swissguyHub Rookie
asked in Strava Features Chat
New Segment Retroactive History Message

After creating a new segment, initially it appears that I am the only person in the ranking. I suggest there is a message within the UI of the rankings, such as "New Segment Leaderboard. History building in progress. Estimated completion: X hours."

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3 months ago
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martinholstbergHub Starter
asked in Strava Features Chat
Adding a waypoint across a fjord

Hi everybodyI'm planing a route that takes me across a small fjord with a ferry. Is it possible to add a new waypoint on the other side of the fjord? When I do it now, the route is just backtracking making it twice as long:) 

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3 months ago
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LmarinoHub Starter
asked in Strava Features Chat
Routes keep changing!

I ride and help maintain our local riding area called Moon Lake. Some trails have been rerouted over the years and new segments are randomly created by someone.  The most recent took a short section of a long trail and someone created a segment called Black Lives Matter. It messes with all of our stats and if there is a new rider from out of the area, it is impossible to follow the map.  is there anything that i can do? Can we wipe it out and start fresh by riding all of the trails? How can i stop random people from changing it all the time?

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3 months ago
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melsawyerHub Starter
asked in Developers & API
How to get all time local legend data?

Hey friends, I've been dying for an "all-time local legend" feature (i.e. number of attempts on a segment not just in the past 90 days). I'd really like to build it myself from the Strava API but I'm not sure I can extrapolate the data from what the API surfaces. I'm able to get the local legend data for a given segment, but nothing before the last 90 days. I'm wondering 2 things:- Am I missing an easy way to solve this problem?- If not, would the Strava engineering team every consider adding functionality to the API to fetch all time local legends? (Or even fetching local legends for a given time range).Any thoughts are welcome!

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3 months ago
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mlebel5Hub Rookie
asked in Strava Features Chat
Screens while recording a ride

When recording a ride, my screen cycles through different metrics.  I want to stay n same screen = time, speed and distance. Where is this setting option?  Thanks 

14
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3 months ago
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mountainaddictHub Starter
asked in Strava Features Chat
Missing Emojis

I have always been able to post emojis on my free Strava account activities. However, the option to do so has disappeared. Is it possible to restore this?

74
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3 months ago
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brianodermattHub Rookie
asked in Developers & API
getLoggedInAthleteActivities does not include descent

Hi,getLoggedInAthleteActivities does not include a field for descent. I understand that the fields in SummaryActivity are returned, but why is there no field containing information about the negative elevation gain during an activity. I feel that this is a central piece of information if an activity's start/end places are not the same.Are there plans to add this information? If not, how can I submit a feature request?Kind regards,Brian

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3 months ago
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dblockHub Rookie
asked in Developers & API
De-authorization of expired auth

Coming from https://github.com/dblock/slack-strava/issues/157. I have 3,461 users authenticated with Strava according to https://www.strava.com/settings/api, but only 1,226 are currently active. Many users were trials or dropped off the app.I'll work on de-authorizing users before deleting them, but is there a way to list authenticated users/purge these users for whom tokens weren't renewed in a long time? Any other ideas of how to deal with authorized users that aren't active and have expired tokens? 

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3 months ago
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TimVowHub Starter
asked in Developers & API
Summary values, or data dump download?

Hi, I'm trying to find out some things about the Stava community as a whole, over the last year (or longer).Things like sport/activity popularity by country, number of clubs per country, popular routes in each country, etc.To do this I'd need more data than is feasible to collect using the API as far as I can see, so I was wondering if there is a data dump available anywhere, or perhaps I've missed an endpoint summarising Strava data which could be useful.Does anyone know if either of those resources exist somewhere?Thanks!

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3 months ago
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miragelinHub Starter
asked in Developers & API
[Issue]I uploaded the TCX file by api, but GPS track display incorrect

Has anyone encountered an issue when using the API to upload a TCX file, where the GPS track displays as a straight line, the positioning is incorrect, but other information is still visible? Similar to the attached image.   Thanks

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3 months ago
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imadeousHub Rookie
asked in Developers & API
Make the activity response usable

Hello, I'm using the getClubActivities endpoint to keep a tally of individual rides in my club. I would like to limit the response to a certain date, or at least to a certain week (i.e. this week). Is there a way to do this? Getting the date of the activity in the API Response would be enough. 

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3 months ago
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alexhoklHub Starter
asked in Developers & API
Possible bug in swagger definition of endpoint PUT /athlete

Regarding swagger definition on https://developers.strava.com/swagger/swagger.json, the definition of parameter `weight` of the endpoint could be incorrect as I think it should be `query` instead of `path`.

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3 months ago
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lukynoHub Rookie
asked in Strava Features Chat
Bug in weekly daily distance graph

 The graph doesnt show anything but I was running almost everyday

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3 months ago
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bartpiechochokiHub Rookie
asked in Strava Features Chat
personal heatmap issue

I have strange issue with my personal heatmap it looks OK on the map but when I try to plan route Strava shows me heatmap which is quite outdated (it looks like my personal heatmap from year ago or more)

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3 months ago
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lcferreiraHub Starter
asked in Developers & API
Club Activities has no ID

HII have a Club that does specific rides. The are not club events. We have a virtual route every day that members can ride within a date range. The times are then tallied after all the stages are done to get a winner. Problem is Strava get the entire ride time, so you finish a ride and then continue to do 5-10 min cooldown. This total time is then allocated to the club leaderboard. I then develop an API with the idea to extract the time at a certain distance. So I know the stage is 30km long and would then take the time at the point for my custom leaderboard. But I have seen that to get stream data from Strava you need to have the activity ID. This is not accessible from the club:}, "name": "Alpha Beta TDV - Stage 15", "distance": 24294.6, "moving_time": 3017, "elapsed_time": 3017, "total_elevation_gain": 121, "type": "VirtualRide", "sport_type": "VirtualRide" }, {  There is no such field. Any way to get the stream data from club activities to ensure

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3 months ago
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HThompHub Rookie
asked in Strava Features Chat
During Activity Display Reads in km, after Save Reads in Miles as I want...

Hi, new to forum but been using the App for a while.Always use with setting in miles, until today app reads distance in miles during an activity and saves and displays in miles.Today it's showing distance travelled in km during the activity but when saved reads in miles like before.Have toggled the option for miles or km on and off a couple of times, no difference to the result.I'm just using the app standalone not linked to any other devices.Any suggestions for a fix welcome.Cheers in advance.H. 

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3 months ago
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KonkanCoastalHub Rookie
asked in Developers & API
Query Regarding App Review Process and Timeline

Dear Strava Community/Developer Team,We have developed an app aimed at promoting fitness activities in a rural area of India, as part of our "Consistency Movement" initiative. This initiative will feature a daily dashboard showcasing leaders across various regions. To achieve this, we plan to integrate our app with Strava and encourage all citizens to download Strava for activity tracking.On July 1st, we submitted our app for review and received confirmation that it is currently under review. While we understand that the review process duration can vary, we are eager to know how we will be notified once the review process is complete.Any insights or guidance from the community or Strava team regarding the review timeline and notification process would be greatly appreciated.Thank you for your support.

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3 months ago
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PiotrekNLHub Rookie
posted in Strava Features Chat
Strava'a algorithm for hidden segments has issues

Hello,I would like to comment on Strava's algorithm for hiding segments. From what I understand it's based, among other things, on how often the segment is viewed. This unfortunately leads to bad climbing segments being promoted over good ones for two reasons:1)Longer segments are more likely to be clicked on because users want to see "the whole thing". Unfortunately this means that segments that starts too early (before crossroads etc.) or finish too late (after the summit) are more likely to be clicked on that better ones (containing the whole climb).2)Segments that start too early and end too late are more likely to generate top10 places because of two reasons: fewer people do them and a lot of people stop at the top before the descent. This means those bad segments are going to be clicked on more often because people get top 10 places on them.This is frustrating because perfect segments (those that start at the beginning of the climb after last crossroads and end at/just before the

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3 months ago
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CrunchyKneecapsHub Rookie
asked in Strava Features Chat
Can't find a group challenge I've created

I've created two group challenges starting next week, but now can't find them anywhere on the app or the website to check accepted invites, or make changes.Also I'd love to be able to associate a challenge with a club I'm an admin of rather than inviting all its members individually. 

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4 months ago

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