Ask & Troubleshoot

Anyone else still hate this new share activity?This font is too big hiding the map and the last one "paste link sticker here" is useless. The only good thing is the TRANSPARENT sticker. Please Strava go back to the last version or at least let it available for us  to choose  which one to use. 

I have encountered a problem with the activity crop tool on the latest release of the Android app.When I decide to crop some parts of an activity (only tryed the end so far), much more of the activity than I have selected gets cropped.This one (Lunch Hike | Hike | Strava) I tryed to crop away the last 2 minutes and instead the last 3 hours where removed.This one (Morning Walk | Walk | Strava) I selected to remove the last minute, but the last 2 hours disappeared.The crop tool was working fine when I used it in the past (not more that 2 months ago last time).Please fix it (had help me recove what I lost). Thanks,Giovanni

Hello,IF SOMEONE READING THIS, It's possible they refund the amount of money they deduct by online payment (GCASH) I'm so frustrated it's for my tuition fee please help me😭 may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

I ran over the course of 3 days, pausing the activity while I slept and resuming it in the morning. I pressed finish and then save activity on the final day and it took me to the home page where it said processing activity and nothing happened. The activity never uploaded and there is no evidence of this. I really hope to get this resolved as this was a monumental task for me, running over 150km

I don’t see an intuitive section to place this topic, so I’m putting in the Strava Features Chat.I'm using Windows 10 on the latest Chrome browser. I’m trying to view my activity history. My questions / weird observations are in bold.I navigate to my profile, scroll down and find the drop down to change the date range. The dates shown are Aug 12 2024 - Aug 11 2025. First, today is Aug 17, 2025, so where is the past week? Perhaps it’s only counting full weeks… confusing, but whatever.I scroll down and I do see my recent activities from this week. I scroll further down to look for more activities and I don’t see any activities older than Aug 11, 2025. No option to load more activities. So, where are my activities prior to Aug 11, 2025? I know they are there because I see them in the mobile app.I click on the drop down and change the dates to Aug 14, 2023 to Aug 12, 2024, the activities change as expected. However, now I onl

How do I disable unrequested historical (i.e. out of sequence) runs from showing up in my feed? I was taken by surprise by this and found it confusing. My expectation as a user would be to have a “show fewer posts like this” choice next to the post, or a clear toggle in settings. This is distracting and makes me want to use the app less. I’m sure some people like this feature, but I imagine some may find it similarly distracting and antithetical to the way we use the app. 

I had a fall in my last run closer to the finish line  at exactly 4.95k of the 5k parkrun. I obviously was in no position to stop my garmin as I was in pain and being tended to by kind runners before I was driven to hospital. Strava shows the total time was 1 hour and the moving time 37 something. How can I remove the non moving time so the run reflects what truly happened? 

Greetings,I use Strava as a personal training tool.  I judge myself against myself.How do I opt out of Strava Community Hub?Thanks,Bill

Like many users here, my runs recorded on my Watch aren’t synching, even after going to the watch app, selecting Unsynched Activities, and hitting Synch. Please don’t erase my runs.

Hi, I have recently stated using Strava and I upload the GPX files from my app (oruxmaps) using the Strava inegration.I have noticed that, in my activity feed, the parentheses by the “Best Estimated … Effort” tags show some time stamps that make no sense whatsoever.If I spend 3:55h on my bike, how is it possible that my Best estimated Longest Ride effort shows (16:52:23) in the parentheses?Thank you in advance for any help!Some examples below: 

Just within the last hour I noticed all of my swim activities no longer show average pace on the home page, or viewing own activities via mobile. Anyone else seeing this or is just me? I never hide any details so that wouldn’t be the reason but I will share screenshots to show what I’m referring to. It appears to only be on my most recent open water swims and not regular non-gps swim activities. Can anyone help diagnose this as it was very nice to be able to see average pace when scrolling through activities as I improve my open water swimming.Like I said average pace used to show up on these swims until just an hour ago 11:00PM MST, now it is no longer visible unless you click into the activity.  

I'm not sure what happened to my mileage for this week. I tried deleting all of my activity for this week but this did not solve the problem. Any ideas?  

I noticed my Strava API application currently shows “Number of athletes allowed to connect: 1”.I would like to request an increase in this limit so multiple athletes can connect to my app for testing and production purposes.Please let me know the steps or requirements to get this limit increased.

Hi I had my account for years and subscription it’s logged me out and asked me to create a new account using same email.But now lost all data and followers how do I get back pleasw

What is this?. When i want to share my progress the image be like this, all share option have same result. 

Hi, I have a free version of Stava that I use with a Samsung S8. In the past few weeks I noticed that the Global Heat map disappears when if I'm off line. This is a problem when I ride my MTB on new trails, in the middle of nowhere. Before I was be able to see the Global heatmap both on line and off line.  HELP!!!

I have developed an activity tracker app for my running group. The problem that I am facing is hitting rate limit quite often and major API calls are related to refresh access token.I just want to get suggesion and best practices from fellow devs here, so I can optimize API calls and avoid hitting rate limit and can also provide my running fellows real time activity data :)Thanks in advance for your help.

I see I have 2 API Applications. Please help me delete the one API Application I am not using. Here is the information:Client ID: 129648PS: Don't delete my other API Application by mistake.

Please see screenshot below.  I am unable to share a run recorded on Strava but not one synched with Strava from Peloton. I used to be able to do this. Not anymore.   2nd screenshot below is a peloton run   

I was recently logged out of my account but the email address that i used to sign up has since been disabled (by the institution that provided the email) and i can no longer log back in (on my phone). On my laptop im still logged in but cannot change the email as any confirmation required is sent to the address which has been disabled. Contacted strava support but not sure how long it will take to get a response. Does anyone know how to change email addresses without requiring access to the original email 

I disconnected my syncing between Strava and EConnected and now i cannot sync again due to the error 403 saying « limit of connected athletes exceedeed ». I tried to contact Strava but told me they can’t help me and send me there so I hope you could find a solution ! Thank you

I created a segment (using the website) for a friend but his efforts are not shown on the leaderboard.The friend added me to his run so I could create the segment (I did not run it)I deleted the run from my activities after creating the segmentHis activities show that he has run the segment (and should have the CR)He does not appear in the leaderboard for the segmentHis activities appear in Home and Club feedsSegment: Miguel's Loopy Loco Loop | Strava Run Segment in Vacaville, CaliforniaStrava user: Miguel Leyva | Strava Runner ProfileSample Activity: Afternoo

Does strava support offline routes on wearOS watches? I want to be able to use some of my routes on a wearos watch to navigate me whilst I run, without having my phone with me.

I am using the iOS Strava app.If a use a downloaded route map from my saved maps and start the route, I see the orange route line on my map… until I lose cell/mobile internet reception and then the orange route line disappears completely.As soon as signal is restored it comes back.Note that this is a downloaded route so I would expect the route data to be available without any internet connection.I think this is a relatively recent regression as a year ago I never used to have this issue.As a workaround if I hide the current activity and view the route in Maps > Saved > Saved routes, I DO see the orange route line and my position on it, even with no mobile reception. This is currently a huge frustration. Im not sure whether this is a general issue or perhaps unique to some issue with my device, so if there is any way to fix it then I’d love to know.

Hi Strava developers, we have emailed you about our athlete limit which is currently reached at 9,999. Could you increase this limit so that we can onbaord new users again? Client id: 96557.best regards,Lucas