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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2073 Topics
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Jujuk38Hub Starter
asked in Strava Features Chat
Perte de l’application Fatmap suite changement de phone/Loss of Fatmap app after changing phones

Bonjour j'ai changé de téléphone suis passée d’Apple à Samsung et impossible de retelecharger l’application fatmap j avais pourtant payé un abonnement et pas mal d’itinéraires enregistrés... Merci de votre aide  TRANSLATION: Hello, I changed my phone from Apple to Samsung and it was impossible to re-download the fatmap application, although I had paid a subscription and had quite a few recorded routes... Thank you for your help

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4 months ago
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Kate33Hub Starter
asked in Strava Features Chat
Retrieving deleted activity

Hello, I did a long swim the other day and unfortunately I deleted this activity. Is there any way, I can retrieve this back?  

12
K
4 months ago
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BOS_River_RunHub Starter
asked in Strava Features Chat
How do I see Mile Markers On App Map?

Hi - i'm a new convert from Nike Run App and one thing I liked about that service was that I could see mile markers on the map (in the app) of the run I just did.  I can see how to get mile segment info overlayed on the map via the Strava website.... but is this a setting to enable in the Strava app?  Thx in advance.

54
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4 months ago
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owen7lloydHub Starter
asked in Developers & API
'oauth/token' endpoint not working

I am following the steps of the getting started guide: https://developers.strava.com/docs/getting-started/#oauthI am on step 11, attempting to make an authentication request in Postman, equivalent to the one shown in the guide. When I make the request in Postman (see image below), I get a response of a Strava page saying 'Sorry, this one stays red.'I also tried using the end 'api/v3/oauth/token' endpoint from this example cURL request in the authentication documentation: https://developers.strava.com/docs/authentication/#:~:text=always%20be%20%22authorization_code%22.-,Example%20cURL%20Request,-curl%20%2DX%20POST . But I ran into the error described in this post: https://communityhub.strava.com/t5/developer-discussions/api-v3-auth-error/m-p/25187 which indicates that 'api/v3/oauth/token' isn't even a valid endpoint.What am I doing wrong? 

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4 months ago
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UN98_2Hub Starter
posted in Strava Features Chat
New route builder seems even worse than previous version

I started up the app today and was greeted by a routes interface that is somehow even worse than the previous version.It preserves aspect of the route builder that I disliked the most: it seems to simply use other people's routes to suggest one for you instead of generating something truly novel. This means it typically won't take you anywhere new most of the time, and simply regurgitates an unchanging list composed mostly of other people's routes, as opposed to actually suggesting new routes, stringing together segments, using your own heatmap, etc. When I select a 15-30 km trail run, how can it only find one route? There are hundreds of segments and dozens of trails in my city, if this were truly working as a route generator, surely it could find more than one!I could be misunderstanding how this works, but the explanation on the Strava site of how the routes feature works is a bit opaque and doesn't really explain much about how these routes are generated, so it's hard to know exact

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4 months ago
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wilmerHub Starter
asked in Developers & API
oauth2, well-known implementation

Has strava implemented a well-known for oauth2?

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4 months ago
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AlwayswalkeringHub Starter
asked in Developers & API
Edit Activity -> Upload Image doesn’t trigger the Update Event in the Webhook

I noticed when an image is uploaded to an activity via the Edit Activity, that it doesn’t trigger an Update webhook event - is this behaviour expected? Could it be enhanced to include it?

01
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4 months ago
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VarunKulkHub Starter
asked in Developers & API
API Limit increase

Dear Team,Please let me know how to increase the API limit, we are trying to use the strava API for one of the Corporate company, where there are around 500000 employees, who will be using strava application for day to day activities.Waiting for you reply.

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4 months ago
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kuba1stachHub Starter
asked in Developers & API
Private app for ten people - is it possible?

HelloI want to create app for me and my friends - around 10 people.We want to share out activities within this app but it will be only for our private usage. We want to scale some results within different types of activities and create ranking who made the longest distance.If I understood correctly: to achieve it, every person needs to authorize my app and then I can get details of their activities. But to have 10 users authorized I need to fill form to review my app.So before I started:Is it possible to have my app reviewed and increase number of users to 10 or would it be to small app for Strava to give such access?

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4 months ago
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haylouHub Starter
asked in Developers & API
PLEASE Increase of Athlete Limit

The current number of connected people has reached 991, please increase the Athlete capacity for me ASAP! APP name: Haylou FunClient id: 126242

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4 months ago
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jrdysonHub Rookie
asked in Developers & API
Segment time - local area

Hi,Trying to get a view of local segments and what the fastest time/speed on each is. I can return local segments in a bounded area, but can't get any data on the results for that segment. Would be great if I could get the number of attempts that deemed it Local Legend also. I can do it on the site, but I'd like to do it programmatically so I can show a heat map for athletes.  any pointers gratefully recieved.

05
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4 months ago
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KN75_2Hub Rookie
asked in Developers & API
New webhook subscription error

Hello,I am trying to subscribe to webhook events, but I have the following issues.I get an error: "GET to callback URL does not return 200", so I did a test, as mentioned in Troubleshooting Tips, by sending a GET request to my callback URL. The test worked fine and the response is under 2 seconds. I would appreciate some feedback on this matter. I have also attached 2 images showing the process. In the first image, there is a POST request to the subscription endpoint with a status of 400, while the second is a test to my callback URL with a status of 200.Am I missing something here? Thank you for your help.

012
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4 months ago
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melsolorzanoHub Rookie
asked in Strava Features Chat
Tags or Marks

How can I declined a tag or mark.  i was tagged for envy I know, I didn't get any email notification but i see the flag that you explain and also I can tell something was not ok because I create new segments on no named roads and the chart of times is not updating loading so I know is not common. what can I do 

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4 months ago
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NotoriousNGHub Starter
asked in Strava Features Chat
Pace Display

I loved the average run pace display then I paid for the subscription and that changed to average split pace and I hated that.  I canceled my subscription hoping to get average pace back and now it gives me my mph speed.  How do I get back average pace???! 

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4 months ago
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SpecialKHub Starter
asked in Developers & API
Creating a Master Event List for my city/region

Hi there, lets say I live in X city and there are 10 cycling clubs in the city or 10 running clubs, I'd like to host a calendar available to the public that can see any event that gets posted by any of these clubs so that we can get more people aware of what's going on, cycling, running, and finding community. Is this possible with the Strava API? Thanks. Can be done manually, but thats not why we're developers is it. 

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4 months ago
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febbraroHub Rookie
asked in Strava Features Chat
How can I set the default starting point for the route builder?

Hello, I live in Oregon, but the Web Route Builder defaults to Washington DC for me (I used to live there a decade ago). How can I update the Web Route Builder to start closer to where I live?

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4 months ago
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tinkleHub Starter
asked in Strava Features Chat
Local Legends

I commute at minimum have 30 rides in 90 days. On some of the segments I go through I've always had the most attempts. But this breaks local legends. If I go through one of these segments it doesn't register as an attempt. That means I also don't get the quickest of the day data as well. But there are other segments I go through that I have lost the most attempts and these segments work just fine. I unsubscribed and re-joined local legend. Still the same thing. My attempts on the segments that I've never lost still don't count!

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4 months ago
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FeiHub Rookie
asked in Strava Features Chat
I can not connect Huawei Health app with Strava app

Hi I am pheary, I had purchased Huawei watch buds at Chinese that i want to connect Huawei Health app with Strava app but my Huawei app don't show Strava link to connect. This is my Huawei ID: hid27906477 . Please help to find solve for me. Thank you  

904
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4 months ago
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kielniHub Rookie
asked in Strava Features Chat
some activities missing from personal heatmap

I am trying to use the heatmap to find new trails, by comparing my routes with the global routes. Some but not all of my routes are missing. I have seen a few other related reports such as https://communityhub.strava.com/t5/strava-features-chat/route-not-shown-on-heatmap/m-p/13444 (9 months ago) and https://communityhub.strava.com/t5/strava-features-chat/personal-heatmap-some-ebike-activities-are-no-longer-showing-as/td-p/27782.  I tried editing and re-saving one activity that I knew was missing, but it did not appear (at least not within 5 minutes). Even if this did work, it is not practical to do this for each of my ~400 activities.This is a key subscription feature. Is there a timeline for when it will actually work as promised? I have already cancelled the auto subscription renewal; my workaround is to export my data and find a different mapping solution.

1014
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4 months ago
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iiszachHub Starter
asked in Strava Features Chat
Default Activity When I Go To Record

Greetings! It is not easy to find where to post or where to get help. Hopefully someone has some guidance. I use Strava for cycling probably 95% of the time but one time I went hiking about 3 months ago and decided to record it. Now whenever I open the app to record it starts with hiking and no matter how many times I switch it to biking it never stays there on subsequent rides. Any ideas? Fixes? Thanks! Also a direct contact to Strava would be nice too. 

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4 months ago
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jimmy_benzHub Starter
asked in Strava Features Chat
Karts/ racing

Good afternoon,I am trying to use my Garmin 55 watch for track every lap on a karts race. I always forgot to press the "back buttom", so I end up always with the wrong paces and distances.Is there any feature that allows the Garmin to record the lap every time I pass the starting/same point?Cheers guys, appreciate your response.

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4 months ago
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trudell387Hub Starter
asked in Strava Features Chat
Change Privacy Settings by Activity Type

Is there anyway to change privacy settings by activity type? Or Alternatively stop my garmin watch from uploading certain activity types to Strava? I would like certain activities i.e weight training to be private while other activities (mountain biking, hiking) i would like to be visable on my profile.I lift ~ 5 days a week and don't want to clog up my / followers feeds with weight training activities, but do appreciate the tracking info on the Garmin app... 

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4 months ago
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Anton_vaneeckHub Rookie
asked in Strava Features Chat
Segments doesn’t appear

My segment doesn’t appear in the general classification. Strava tells me that I hide the start and end of my ride. I want to change that but I can’t. I only have the possibility to keep the hiding mode on 200meters or more. Do someone know how I can desactivate that ?

23
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4 months ago
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Beetle2024Hub Starter
asked in Developers & API
Location service

I have a start up company called Beetle smartphone securities ltd. I am offering a solution to the theft of smartphones which is rampant in Kenya and beyond. I have an app which is authenticating switch off. This means an android device will be on when stolen. I am using strava app which is recording distance used while offline. This is what I need to be able to track stolen devices as long as I have installed the app on them. I need you to develop the app for my company to do the location tracking.

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4 months ago

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