Skip to main content

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2117 Topics
T
tonjewilliamsHub Starter
asked in Strava Features Chat
Error when trying to upload a file

I have tried two different accepted formats and get the following error message after briefly flashing the screen I would fill in the info:"Time information is missing from file. More information"When I click "more information" I get "Oops " the page doesn't live here and directed to general Strava online help.Tonje

102
T
4 months ago
Rodrigo-Gael
Rodrigo-GaelHub Starter
asked in Strava Features Chat
Cidade aparece outra no perfil / City appears differently on the profile

A minha cidade onde pratico desporto, está aparecendo como (Monte Branco), quando na verdade é (Canidelo - Vila Nova de Gaia - Portugal). Como faço para retificar este erro? ObrigadoRodrigoTRANSLATION:  My city, where I practice sports, appears as (Monte Branco), when in fact it is (Canidelo - Vila Nova de Gaia - Portugal). How do I rectify this error? ThanksRodrigo

01
Rodrigo-Gael
4 months ago
J
joycelsqHub Rookie
asked in Developers & API
Can increase athlete limit from 999 to 200k ?

Hi Strava team, We have  the 999 Athlete limit and have tried contacting support to request to increase it 200k but we didnt get any update for almost 1month now.Is there a separate contact form or method to get this number increased?Thanks.

214
J
4 months ago
S
SysCCHub Starter
asked in Strava Features Chat
(RESOLVED) Unable to create Club Event / Strava routes will not upload to New Club Event

Hi. Why will Club Events now not save if I include a Strava route?  If I don't include the route, the event will save and the club members are notified by e-mail. I have been creating routes and including them in Club Events in Strava for the last 4 months without any problem. What's changed?

3117
S
4 months ago
J
JoshSHub Rookie
asked in Developers & API
Connected athlete limit

Hi there. I have a medium sized app and am approaching the limit for the number of connected athletes. I have completed the review form (https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8) but not yet heard anything back from Strava. Does anyone know how long it usually takes for them to review connected athlete / rate limit increases?Thanks in advance.

70
J
4 months ago
A
appsleafHub Starter
asked in Strava Features Chat
Request to add a shoe brand.

Hello.The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'World Run' and the site is http://www.worldrun.net/ I hope it will be added as soon as possible.I look forward to hearing from you.

21
A
4 months ago
T
TofuHub Starter
asked in Developers & API
Can I sync >past< Samsung Health exercises to Strava?

Past Samsung Health exercise means, exercises recorded before connecting Samsung Health and Strava

741
T
4 months ago
A
alexantoHub Starter
asked in Strava Features Chat
Most activities are missing from personal heatmap

Hi all!I recently resubscribed to Strava and I noticed that almost all of my activities are left out from heatmaps. I have chosen: All time All sports Include private activities So I think all of them should be on the heatmap, but almost none of them are included, even some quite recent activities are missing

37
A
4 months ago
B
BabsHub Rookie
asked in Strava Features Chat
need help cropping a run

I would actually like to know how to remove an inaccurately recorded part from my route. My Fitbit is linked to my Strava app, but while my Fitbit knows I've stopped, Strava kept recording my drive home after my run.  AKA, I ran 8 miles, not 20. 🙄

64
B
4 months ago
F
FendyHub Starter
asked in Developers & API
Can't link rrtracks too strava

Plis help i can't link apk RRtrakcs to strava 

00
F
4 months ago
9
99tollapHub Rookie
asked in Strava Features Chat
Climb categorisation filter still not back

Dear Strava, I would again like to request that you add the climb categorisation filter back to the segment explorer/maps interface. The new interace is really awful for discovering climbs, and I am at the point of now using other software to plan my routes. Please change it so we can select category, 4, 3, 2, 1 and HC segments, because it is absolutely vital for route planning for many people, particularly for those living in/visiting mountainous areas. I really cannot understand why you would remove such a basic and useful filter for segments. Thank you.

02
9
4 months ago
G
greenbeanluvrHub Starter
asked in Strava Features Chat
inaccurate times in "this week" highlight on my profile

I recorded 2 rock climbing sessions last week: one for 1h 21m and one for 1h 27m, however when I look under "Rock Climb" in the "This week" section of my profile, it says I only did 56m of rock climbing. I have a similar problem with the week before.  I'm wondering if this has to do with the fact that I just got a new Garmin watch and started recording these activities as a "workout" on the watch and and then switching them to "rock climb" once they have uploaded to Strava. 

21
G
4 months ago
N
noelshanHub Starter
asked in Strava Features Chat
Change summary information dispayed

Hi, can I change the default summary information that is displayed after I complete a cycle. For example right now 'Distance', Elevation Gain' and 'Time' or 'Achievements' are shown on the summary at the top. Can I say replace 'Time' / 'Achievements' with 'Average' Speed'?                      Thanks, Noel Shannon

71
N
4 months ago
Simon_DP
Simon_DPHub Rookie
asked in Strava Features Chat
Tennis: Sharing Instagram Stories

I noticed that it is not possible to share Tennis activities on the Instagram stories via the Strava app. Could you add this feature please? Thanks

44
Simon_DP
4 months ago
K
kafka23Hub Starter
asked in Strava Features Chat
How to see distance the past 5 years

Is there any way I can see the distance of my runnings for the past 5 years?

1012
K
4 months ago
J
jsenitzaHub Rookie
asked in Developers & API
Shared activity link from app missing share image

I've been working on an app integration to support link previews on Strava links. However, within the last week Strava doesn't appear to be including the meta tag for the image to enable link previews (like with the photo the user took).Example Strava link: https://strava.app.link/KFpJNkgulLb

01
J
4 months ago
E
EriatolcHub Starter
asked in Developers & API
Getting GPX from an activity

Hi Strava community!On my account, it is possible to manually export a GPX file of an activity (not a route, an activity). This GPX file can then be imported in another app (specific for biking stats for example).Is there a way to do it programmatically? On the API documentation, I saw that there is an endpoint to extract GPX for a route but not for an activity.I've understood how to get the list of activities I am looking for from the public API and their ids, but is there a way to get the GPX file from a specific activity?I also haven't found parameters to filter the activity list we can get from the GET activity endpoind (to search for ride activities only for example). This is available using the desktop app.Is there a way to do this? Thank you for your answers.

93
E
4 months ago
T
TacTonkoHub Starter
asked in Strava Features Chat
Active Challenges sorted by days until challenge starts

It's not a big thing, rather small quality of user experience change - I think it would be more natural if the challenges starting the soonest are the ones at the top, not the other way around. This refers to the mobile app.  

01
T
4 months ago
U
ugljaninHub Rookie
asked in Strava Features Chat
My routes are not visible in iPhone app

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, once I logged in your website, I am able to see all routes I created.

2610
U
4 months ago
E
evesportHub Rookie
asked in Developers & API
Add date parameter in object array of ClubActivity

Hi Strava,I was trying to use API Strava to fetch data from Activity Club. The all data I need is success to fetched except date information. The problem is I can't sort the data based on time & I can't make performance graph for the member of club monthly. so I would like to suggest Strava Team to add date parameter in object array API of ClubActivity to solve that problem. I also discover in discussion forum that many users have the same problem with me. https://communityhub.strava.com/t5/developer-discussions/date-is-not-getting-from-club-members/td-p/21746https://communityhub.strava.com/t5/developer-discussions/clubathlete-does-not-include-athlete-id/m-p/20614/highlight/true#M1075https://communityhub.strava.com/t5/developer-discussions/get-month-activities-of-all-members-of-a-club/td-p/19418https://communityhub.strava.com/t5/developer-discussions/clubs-endpoint-documentation-update/m-p/5884/highlight/true#M71  

49
E
4 months ago
F
fallowmeiHub Starter
asked in Developers & API
increase the number of athlete capacity

We will have an event throughout this year, but we don’t know how many people will actually participate. Is there any way to increase the number of athlete capacity allowed to connect to 20,000?

21
F
4 months ago
P
pjcHub Starter
asked in Developers & API
Indoor elevation should be a separate stat.

Call me a purist, The frequency and magnitude of using indoor riding to build elevation stats seems like an insult to the very sport of cycling itself. Example, when a rider posts 3500+ climb on a 1 hour indoor ride, a stat they never don’t achieve likewise outdoors, it seems disingenuous. Ride and climb away inside, but purist cyclist should be free to compare their stats to other riders that have shunned indoor stats as part of their overall gains. STRAVA, let’s unite and create a separate category for indoor elevation (and miles.) Indoor doesn’t factor wind, temperature and traffic etc. 

21
P
4 months ago
N
nishchayadHub Starter
asked in Developers & API
Strava Authorization failing for a few users to our app

Hi Team,I have an application which is fearing Strava activities of the users . The integration is working fine for most of the users; however for a few users the integration is not working and token is not getting generated. need help on the possible cause and way to solve this 

61
N
4 months ago
D
dladeiraHub Starter
asked in Developers & API
Include changes to time in webhook updates

I am developing a app that integrates with Strava and am in the process of converting from polling to using the webhook API. Currently it only posts updates on activity creation, deletion, or when two fields are updated, title, or type (and privacy). This is a bit underwhelming as if a user changes anything else, for example the duration or start time of the activity. This makes it impossible to sync time data with Strava without polling the API ever X duration, it would be really helpful if date related changes were included in webhook updates.If I am missing something lmk. Thank you.

01
D
4 months ago
B
ben_altaHub Starter
asked in Developers & API
Increasing connected user limit

Hi team, How am I able to increase my connected user limit. I've recently setup my developer account and my connected user limit is 1. Thanks

11
B
4 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings