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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4210 Topics
CrossPeakZane
CrossPeakZaneHub Rookie
asked in Developers & API
Strava's CloudFront CDN is serving placeholder images to server requests

Is this issue happening to everyone?  Every request is returning a placeholder image.https://d3nn82uaxijpm6.cloudfront.net/assets/media/placeholder-photo@4x-6c5d2aaeadca1292be72943c04ea6defe7dcd610da7dc87a1ccaad30e134b2d6.png

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CrossPeakZane
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gulluwingHub Starter
asked in Strava Features Chat
rides without equipment

Hello guys,    I use strava to record my mtb rides but I discovered that some of them do not rest the equipment (bicycle) so I do not have a correct calculation of kilometers for bears and consequently even Probikegarage can not display a correct mileage.    I don't know how to filter the rides that they are without equipment and how to add the correct equipment to them.    Also being numerous rides to be corrected are not like making the change by group and not one by one

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woooshoooHub Rookie
asked in Strava Features Chat
[RESOLVED] cadence replaced with avg power

Forerunner 55 does not provide power stats. How come it shows in the top stats. 

22016
Jana_S
Superuser
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William chikoworeHub Starter
asked in Strava Features Chat
un accurate run

I ran 5 rounds around my park which is 1km for 1 lap but today when I turn off my phone during the run I looked at my phone after 5 laps and it was 1.6km how can I fix this

352
Jan_Mantau
Superuser
paleloser
paleloserHub Climber
asked in Developers & API
Webhooks security

According to the current Webhooks Events API documentation, only the client authenticates to Strava upon subscription registration/check, with the API client_id and client_secret.This is great but IMO insufficent, as both parties should somehow be authenticated. In other words, Strava should authenticate with the Webhook suscriptor. The way is done at the moment, an attacker could impersonate Strava's API sending fake event data to the client's endpoint. The only way the client could defend from this would be checking whether if the subscription ID matches or not. But this is neither proposed as a security measure in the documentation site, or implicit within the process (it's something that the clients would need to implement ad-hoc). Moreover, since the subscription_id field is integer, it could be pretty easy for an attacker to guess the right value.Is there any other way of dealing with this that you could suggest?Thanks in advance.

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skelstarHub Rookie
asked in Developers & API
Getting the list of friends for the logged in athlete

I’m writing an app that uses the Strava API to show runs and whether they ran a segment or not. I don’t want to show data/details about the runs/athletes if the logged in user is not a “friend”.I cannot find anything in the documentation that shows an endpoint that would return a list of athletes that the logged in athlete follows, but I know I can GET an athlete and it will tell me if they are a friend or not, but I don’t want to spam that endpoint for every athlete/logged in athlete.If I ask AI it will talk about a `/athlete/friends` endpoint, but if I hit that I get a 401. I don’t know what scope I need for that (I have “read-all”).Can anyone help?

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efremspHub Climber
asked in Strava Features Chat
Add barefoot

Add the barefoot to the shoes Km tracker.. so I know how many km I’ve done without shoes!  Efrem Spataro

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Ronald11Hub Rookie
asked in Strava Features Chat
A segment recognized (time) but not taken into accuont for Local Legend (no counter increment)

Hello,I have 2 running activities whic are visible by everyone:https://www.strava.com/activities/14682653319https://www.strava.com/activities/14762904983Those 2 runs are going through the segment:https://www.strava.com/segments/39377225If, I look each activity one by one, the segment is detected, I can see my time.But when I looking at the Local Legend stats, Strava considers that I didn’t do any passage, my counter is always lockd with 0. What’s happening? The segment has been created after the 2 runs, is this a reason? If yes, that is strange as the time done are taken into acount. My time is visible in the yearly ranking on the segment.Sop, time is taken into account by number of segments activiation not? Totally weird. I have opened a ticket to Strava but I had only automatic answer from bots not very smart. Absolutely useless. I did many things :- change the visibility “everyone” to “only me” then back to “everyone”- change the kind of activities from Run to Bike then back to Run-

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Superuser
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TurbowombatHub Starter
asked in Strava Features Chat
Wheelchair Routing sending me up and down stairs.

Yesterday I attempted to build a route for a wheelchair activity and discovered that it was routing me up and down the stairs for a pedestrian bridge (rather than using the adjacent ramps). Bike and other rolling activities successfully routed up the ramps. I also tested this in a couple of nearby locations and it repeated the same result: wheelchair routed up the stairs, and bikes/handbikes routed around. See below. First location is (37.8347523, -122.2910888) and second location is (37.8985159, -122.2669583) 

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zoestr4vaHub Starter
asked in Strava Features Chat
Change toggle switch on saved route privacy settings

When saving someone else’s route, one of the settings is a toggle switch under the heading “privacy” with the label “everyone” Using a toggle switch for the input of “Everyone” with no other explanation is confusing. Everyone is on or off ? Available to everyone? Hidden from everyone? It could just be “private” on or off.Or a number of other better ways to handle this in the UI. I’m still confused on what on or off on this toggle switch actually does 

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Ronney1969Hub Starter
asked in Devices and Connections
Mseries app / Kaiser Spinning Bike

good afternoonsince last thursday, Jun 12, Kaiser spining Bike is not syncing with Stravaany Help?regardsRonney

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MahinHub Rookie
asked in Devices and Connections
"This location does not have any route information from Health" Error

Hi, I have an iPhone 13 and Apple Watch Series 10. I use Apple Fitness on my watch to start my workout and import the activity through Strava app later once it is ready. I have attached my settings below, so there is no reason this should be happening… I have also removed the activity and toggle the settings and re import the activity, yet no prevail.  

3113
Jana_S
Superuser
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mroedderHub Starter
asked in Developers & API
Group Events Endpoint times out -> documentation available?

Hi,I´m using `${STRAVA_API_URL}/clubs/${clubId}/group_events` where const STRAVA_API_URL = "https://www.strava.com/api/v3"; For a certain clubId, which is 271922, I´m always getting a Gateway Time-Out. Now, I would understand they are having lots of events and hence this endpoint might need or have pagination available, but I cannot find any documentation about this.Is there any pagination documentation for this endpoint available?

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snowboundHub Rookie
asked in Strava Features Chat
Missed Halfmarathon distance at an official event

My and most of the other runners of the official Aare Lauf from yesterday, missed the halfmarathon time, because the the gps accuracy in the forest near the river seems to be weak and not accurate. Thus the distance is often 20-40m below the halfmarathon distance, however it is an official run. "correct distance" did not help, do you have any others suggestions?

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Jana_S
Superuser
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Andrew PendletonHub Rookie
asked in Strava Features Chat
why has Strava removed average power

Hi All.  why has Strava suddenly removed the estimated average power from the main summarised data at the top of each activity. Though I don’t have a power meter, I always used this to benchmark activities. It’s gone from all my rides.  please put it back. Maximum elevation - unless you live in the alps or Colombia - is a pretty useless stat.  thank you.  andrew. 

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Jan_Mantau
Superuser
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AziHub Rookie
asked in Strava Features Chat
Indoor cycling vs Virtual Ride

We made a club challenge that would include rides done only outdoors. And it works perfectly, it doesn't include all rides on the trainer using Zwift, MyWhoosh etc. The problem is when someone rides on the trainer using only a bikecomputer, e.g. Garmin. Strava treats it as indoor cycling but at the same time also includes it in the challenge with outdoor rides. There is no separate category Indoor Cycling, so it is included in Ride not Virtual Ride. The solution would be to add indoor cycling to the types of sports?!

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Andy_the_cyclistHub Starter
posted in Strava Features Chat
Bug report: missing "read more" link

Bug report: when I write longer description of my activity, there is no "read more" button so me or my followers can't see the full text, only just a few sentences. I tried to reinstall Strava but it didn't help. It's quite annoying since it takes me some time to write it and then no-one can read it. Also I'm paying for the premium version (which is quite expensive) and there is no way how to contact real support so I can't try to solve it with people from Strava. The chatbot keeps saying it didn't understand and I am tired of rewriting it for a fourth time. 

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Jan_Mantau
Superuser
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BergfexHub Starter
posted in Devices and Connections
Bug Report: Activity Type Changes from Swim to Ride for Tagged Athlete

Hi Community,I’d like to report a bug regarding activity type synchronization when inviting another athlete to a recorded swim activity.Here’s the issue:I recorded a swim activity using my Amazfit T-Rex 3 and uploaded it to Strava. The activity is correctly recognized and categorized as “Swim.”I then invited my girlfriend (who swam with me) to the activity by adding her on Strava.After she accepted the invitation and the activity appeared on her profile, it was incorrectly categorized as a “Bicycle Ride” instead of a “Swim.” This seems to be a bug in how activity types are handled for invited athletes. We both swam together, so the activity should remain a “Swim” for both participants. Let me know if you need any additional info from my side. Thanks in advance!

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ElrochHub Rookie
asked in Strava Features Chat
Bug report: search interface broken

On the web (using chrome on a desktop machine AND on a laptop), the search interface has been broken. If you click on the magnifying glass a field to enter the search text appears but it disappears before you get the chance to use is.

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KattinaHub Starter
posted in Devices and Connections
guidage vocal

Bonjour, nouvelle sur Strava, j’utilisais jusqu’à présent les applications Adidas Running et Komoot. Je ne parviens pas à me faire guider vocalement lorsque je choisis mon itinéraire, je ne suis pas prévenue lors des intersections et je dois systématiquement vérifier mon trajet sur mon téléphone.Autre point. Lorsque je lance un itinéraire depuis mon téléphone, les indications ne sont pas relayées  sur mon Apple Watch alors qu’elle est bien connectée.  Et si je lance l’activité depuis mon Apple Watch, je n’ai pas la possibilité de choisir un itinéraire. Par contre le chargement de l’activité terminée se fait correctement .Merci d’avance de votre aide et de vos conseils et belle journée.!

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MeTheoorHub Starter
asked in Strava Features Chat
Something is wrong with heart rate zones

My Heart rate zone is indicated to be based on a HFmax of 175 [Strava | My Performance]:But when opening the Heart Rate Zone field to make changes, the listed Custom Heart Rate Zones don’t correspond to a HFmax of 175, but rather to 190 BPM. OK, the wrong zones are not checked, but the correct Max Heart Rate is checked:So, you may think they don’t apply and are just some default values. But indeed, they are very well applied. Just have a look at the Heart Rate Analysis of one of your trainings and you have the proof:Therefore, I calculated my zones by myself and entered them as custom zones, not basing on the first option to enter the HFmax any more!I’m wondering, did I get something wrong or is this a bug in Strava? Any comment would be welcome!

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FurpafrillsHub Starter
asked in Devices and Connections
athletic.net not connecting

High school runner here, who’s trying to log their miles on Athletic.net. I am participating in the HOKA Summer Mile club, where you run a total of 100 miles over the summer. You can track your miles by syncing Athletic.Net  to Strava, Garmin, and Fitbit. I have tried syncing Athletic.Net and Strava, but nothing is getting uploaded on Althletic.net. I’m not sure why it’s working, but I think the most I have done is just linked my Strava profile on my Althletic.net profile.  My coach says he is unable to see any of the workouts I have posted, beside the ones I put in manually. According to him, althetic.net says I haven’t even claimed by bio. Which is the “Claim this athlete” button. You it see next to the person’s name when viewing their name on the website. It can even be in their workout logs.  However, I don’t see that button at all. So does that mean I have claimed my bio or not?Other Reasons why I can’t see the “claim this athlete” button:first reason is duplicates: also noticed t

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BeidjevdihrHub Rookie
asked in Strava Features Chat
Bug report: Can’t edit goals

I can add goals to the iOS Strava app but there is no way to edit or delete them, the three dots button is unresponsive. As far as I understand this is a premium feature but I don’t have premium so I guess this is a bug. I would like to remove all my goals.In this screenshot the three dots button is unresponsive.Maybe this could help to fix this bug: I added first the goal as a “suggested goal” from the starting page of the app.

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Mike THub Rookie
asked in Strava Features Chat
Only 84 activities

Hello,I noticed as I was uploading my past activities that after reaching a total 84 that new ones can be added but old ones got lost so that the total number remains 84.Is there a physical limit?

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Tommiller07Hub Starter
asked in Strava Features Chat
find us map suggestions for our runs

It would be an awesome addition to maps if we could put in our daily required km run as per our training plans and strava finds us a running route.  Example: today I am away for work in a hotel, I don’t know the place to well. I have to run 14kms as per my plan. I can click on maps and record ‘find me a run that covers 14kms’ strava then says no worries here is some 14km run options. Would you like easy? Medium elevation or hard? Then I can choose my path for my training run.this would save us heaps of time drawing out our runs on a map and ensure we stay on track with our training plans.   

111
Jana_S
Superuser

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