Ask & Troubleshoot

I’ve uninstalled reinstalled Strava. Gave permission to both Samsung Health and Strava to talk to each other for the last week. I clear the cache too. I have premium that I pay for too. But fro the strava side it says there is a connection error

(I’ve read the relevant posts on here but did not find the answers I seek there)Hi all,New to oauth2, building an app that needs to read activity data from Strava. For this, I need activity:read in my permission scope. However, I can only get the “read” scope despite choosing scope arg as “activity:read” or “read, activity:read”. I can see that the token generated only has “read” permission on the API app dashboard on my profile, and I also see an authorization error when I invoke the read activities API. Here is my code: REDIRECT_URI = "https://localhost:8501"AUTHORIZE_URL = "https://www.strava.com/oauth/authorize"TOKEN_URL = "https://www.strava.com/api/v3/oauth/token"SCOPE = "activity:read"API_BASE = 'https://www.strava.com/api/v3' auth_url = f"{AUTHORIZE_URL}?client_id={CLIENT_ID}&redirect_uri={REDIRECT_URI}&response_type=code&scope={SCOPE}" I exclude the client id and secret of course, and the rest of the code that creates a link on my dashboard to auth_url. This genera

Hello all,  In our cotacol (Belgian) app, we are leveraging Strava Segments so our members can "collect" different hills in Belgium.  Those hills match one:one with a Strava Segment.  Now, I am building a functionality, so that users can select one of their Routes and get to see which of the 1000 segments that would be conquored with that Route... However, just like the default behavior with an activity, it seems not all the routes are returned in the response for a Strava Route.  And I am wondering if there is a similar query string parameter we can use, to indicate we need all segments in the response.  (just like include_all_efforts with the GetActivity operation). What I am doing now:  - GET /routes/{routeId} This only returns a subset of the segments in the payload.    

Hello guysI got a new idea for a new feature on the strava map, i think it would be great to have a map where you can see all the segments you got, and which one you are nr. 2 or 3 or top 10. It would make it more funny and easy to see your own segments on strava. Thank you.-Mattias Rokkjær

Isn’t it ridiculous that a long-established site worth billions of dollars takes of the order of a day to provide a gigabyte or so of user data, requiring several continuations separated by several hours (because of outdated data limits), when this is needed?Time to upgrade the service: allow download of all activities for a user in one go, efficiently, with some reasonable limits on how frequently it is done if that is deemed necessary (to avoid excess use without benefit). The weird thing is, even a limit to one complete download a day would not actually be more restrictive than what already exists in terms of bandwidth - it would just mean that users get done in minutes what currently takes days.

Hi Trleam Strava and fellow users. I recently noticed that when my groups are sharing any links to activities and group ride events, I cann not open them.This is how it happens— tap on link in chat. (https://strava.app.link/POST_ID) — opens strava app for a moment, with black/white screen. Nothing happens. — immediately in next moment I am back on chat or source screen with a Toast error message saying "not a valid strava link". Addding screenshot for reference.Does anyone else has same issue? As a mobile developer expert all I can say is this a case a poor Deeplink handling. And it seems that, all these links are shared from iPhones while Android links are huge and not shortened. Please fix this Strava! LINK Format : https://strava.app.link/POST_IDfigure widget

Would be really nice to have one time passwords and/or passkeys as an alternative to the email codes.  it's great we have 2FA now and with the support of a number of password managers the flow could be a lot simpler, for me at least. The difference is probably in the order of 5-10 seconds instead of 0. Could run a little experiment to see if it helps user retention better as well :)

Hello guys,you've officially introduced an amazing AI that detects false KOMs. Do you really think it works properly when it tolerates speeds around Mach 1? 😀This "flyer" appears there regularly, it probably needs a bit of AI tweakinghttps://www.strava.com/segments/9675566

why i have two api app with same clientId, and cant remove one of them, it confuse me bcs sometimes the app that shows in dashboard is the first one sometimes the other

Relatively new to this, so hopefully an easy mistake to fix: I am trying to set up an API connection so I can fetch my own data from Strava and import it to Excel. I am following the usual set-up as described here : https://developers.strava.com/docs/getting-started/#oauthAlthough I have tried the final authorization time and time again, it keeps saying my acces token is invalid. I have followed the steps multiple times. The token is not expired either, but it keeps giving me errors. I have checked step C4 and C5 in Postman. That does not give me errors. But when attempting D10/D11, I get either 404 errors (although im sure my website is correct) or 401 errors. I also notice that my acces token in step C4/C5 differs from the oneAny idea’s on how to solve this? 

My Apple Watch multi sport workout doesn’t contain any GPS, distance and speed data when imported to Strava. Even changing the workout type to Ride (it’s just workout initially), this data doesn’t come up. While multi sport support was always bad, my last triathlons still contained the data (just showed up as one continuous workout see here for a thread on the problem https://communityhub.strava.com/t5/strava-features-chat/apple-multisport-activities-showing-up-as-1-activity/m-p/34241#M6330) It appears that sometime in the last months Strava changed to the worse by actively excluding any distance, speed and GPS data from Apple multisport and there is no sensible workaround afaik. 

Since last week I noticed that the all_*_totals (eg. all_run_totals) have reset on the API to start counting from 0 even though the Strava Portal clearly indicates a much higher number.  On Strava portal my all time running stats are 113However the API https://developers.strava.com/docs/reference/#api-Athletes-getStats no returns only my most recent run count"all_run_totals": { "count": 1, "distance": 5630.0, "moving_time": 2473, "elapsed_time": 2519, "elevation_gain": 86.63724517822266}, How do I get this corrected?

Source : basedevitesse.com  2025 : SupportsWingfoil : 3611 sessions , 35.9%Windsurf : 3044 sessions , 30.2%Windfoil : 2397 sessions , 23.8%Kitefoil : 403 sessions , 4%Kiteboard : 210 sessions , 2.1%Dériveur foil : 89 sessions , 0.9%Habitable : 55 sessions , 0.5% Utilisation1885 validés dont 144 femmes732 actifs dont 44 femmes331 actifs FFVoile dont 22 femmesNombre de sessions : 10070Distance parcourue : 360374 km 2023 :SupportsWindfoil : 3699 sessions , 34.8%Windsurf : 3601 sessions , 33.9%Wingfoil : 2039 sessions , 19.2%Kitefoil : 381 sessions , 3.6%Kiteboard : 345 sessions , 3.2%Equipage : 118 sessions , 1.1%SUP : 99 sessions , 0.9%Dériveur : 95 sessions , 0.9% 

My weight training activities are tracking, you can see them on feed and and in progress but they are not being added to my weekly goals, this also happens with bike rides. I restarted my phone, cleared the cache from Strava app and then deleted and reinstalled the app, restarted phone again and restarted Apple watch, none of this has helped. This is a new issue that has just started this week. Any ideas from the community?

I ran a short, steep (200 meters, 15%) staircase segment up and down 4 times in a single activity. Strava has counted it 7 times. At first I thought that it had counted a whole up-down-up as one attempt (in addition to counting each of the ups individually) but the total time doesn't check out (it's about 2m up and 2m down, but the false efforts are around 4m, not 6m). See the four attached images - the real effort analysis, a false effort, the list of efforts including real and false, and the elevation profile showing clearly the 4 efforts. 

I’ve got a question about some of my activities (Work-Home) being flaged:“ We have detected a problem with this activityThe activity may have been performed in a vehicle, marked with the wrong sport type or captured with a poor GPS connection. Remove the vehicle from the footage or change the sport type to resolve the issue. You can change the type to “Followers only” to view segment results.” It’s the identical route I ride to work and in the evening in reverse home.This only happens on the way home. What could be the problem with it? 

https://support.strava.com/hc/en-us/articles/115001685450-Gifting-a-Subscription states:"For the time being, we have removed the option to gift a subscription to an athlete. We apologize for any inconvenience this may cause and appreciate your patience."This seems to be a really bad idea. I was just looking up how to give a gift subscription. If it isn't possible, I'll be spending my Christmas gift money elsewhere.Strava should consider enabling gift subscriptions again and stop throwing income away.

Hey everyone,I just got the Xiaomi Watch S4 recently and have been using it with the Mi Fitness app. It’s already linked to Strava, and my outdoor walking activities sync perfectly no problem there.But here’s the issue:Any outdoor cycling activity I record using the watch does not sync to Strava.I tried short tests (500m+, GPS was on, strong signal) still nothing shows up on my Strava account.Things I’ve tried:✅ Unlinked & relinked Strava✅ Restarted both phone and watch✅ Tried both WiFi and mobile data✅ Synced Mi Fitness with Google Fit (still didn’t show in Strava)It’s honestly super frustrating since cycling is my main cardio and I was expecting this flagship watch to handle that no problem. If anyone else has experienced this especially Watch S4 users I’d love to know if you’ve found any workarounds or if this is just a firmware bug we need to wait on Xiaomi to fix.Also tagging Xiaomi support here: please fix outdoor cycling sync with Strava — it’s a basic function users expect

Hi, I have downloaded routes then when I open the app offline it just says "you don't have any routes downloaded for offline use. your saved routes will be visible once you're back online". I have tried uninstalling the app, powering off my phone then reinstalling the app but the issue still persists. Any suggestions please?

Hi! I’m using a Redmi Watch 3 and have been syncing my runs to Strava. However, I’m experiencing an issue: sometimes the GPS map appears on Strava, and sometimes it doesn’t — even though all my runs are outdoors on the same route with a clear GPS signal. The runs that don’t show a map still record distance and time correctly. What could be causing this, and how can I fix it?  

Hi! I’m using a Redmi Watch 3 and have been syncing my runs to Strava. However, I’m experiencing an issue: sometimes the GPS map appears on Strava, and sometimes it doesn’t — even though all my runs are outdoors on the same route with a clear GPS signal. The runs that don’t show a map still record distance and time correctly. What could be causing this, and how can I fix it?  

Bonjour, sur l’appli android lorsque je dézoome sur carte d’une activité, la carte disparait. Je ne rencontre pas ce souci sur mon PC.Voir PJ.Est-ce normal ?D’avance merci. 

The past few times I’ve done a treadmill run synced to my Apple Watch, the splits show up completely different when imported to Strava. See my interval training from today: the Apple splits are correct, but Strava has them WAY slower. Is there a way to fix this? 

Overall I appreciate the effort to refresh the layout.I nevertheless used the altitude information in my weekly overview quite a lot and dont find how to easily view this info in the new layout?  Is there an easy way?Thank you!  

Hi, when looking at the group I rode with there’s no longer a way to distinguish from the list between a subscriber and a pro. You have to click into the suspected pros bio to see the pro badge. I’d love to see a way to distinguish this in the list as it was before with the double arrow