Ask & Troubleshoot

Gosto muito do aplicativo, uso com frequência e ele realmente motiva a manter uma rotina ativa.Porém, como tudo pode evoluir, acho que já passou da hora de incluir uma opção específica para “corrida na areia da praia”.É um tipo de terreno muito comum para muitos corredores, principalmente no Brasil, e faz diferença tanto no desempenho quanto na análise do treino.Fica a sugestão com carinho de quem realmente curte o app e quer ver ele cada vez melhor!

 Hello everyone!I have a question for the Strava community:Are you having the same problem?When I do an outward/return run, the Strava app doesn't provide alerts (km, 1/2 km, and performance...). Is there a reason for this?Thanks everyone.

Hi! I’ve got a problem since 22nd of July, my running pace when I view the activity is correct but when I want to share the stats (transparent background option for example) then the pace is not realistic, very weird. Distance and time is correct but pace is incorrect. I’ll add some screenshots. Can anybody help me or know what is wrong with my strava?

We are a developing an app for our e-bike systems. Our app allows users to configure settings and navigate, for example. We are in the process of releasing a new feature that will enable our users to track their rides.These rides allow us to display average values within our app, and we also offer the option to download a .fit file, which can be imported into platforms like Strava. We have several customers who also use Strava, and we naturally want to provide them with the best possible data.However, we have encountered an issue: when the .fit file generated by our app is uploaded to Strava, the speed data in the analysis appears unusual or incorrect.Our recording method is relatively straightforward: we begin recording as soon as the bike speed is greater than zero, and we save the data every second, also the GPS Data in the same way.My primary concern is to understand what we might be overlooking in the .fit file and why these discrepancies appear, particularly in the diagrams. 

I’m having the hardest time trying to figure out the best way to set up this challenge.4 Weeks. 4 Winners. All they have to do to be entered to win the prize is to run a 5K. Each week they complete a 5K they’re entered to win but none of the group challenge settings seem to be right.

Hi Strava Developer Team,I’m a long-time Strava user and coach, and I use third-party tools like RunGap to sync training data from Garmin.One persistent issue is that Strava’s API does not currently allow third-party apps to assign gear (e.g. shoes or bikes) when uploading activities. As a result, this information needs to be manually updated every time, which breaks the otherwise smooth syncing workflow and diminishes the value of tracking gear-specific stats like shoe mileage.Could I request that you consider adding support for gear assignment via the Activities API — either by gear ID or name — during upload or in a subsequent PATCH call?This would benefit a lot of users who work across platforms.Thanks for considering this, and keep up the excellent work.All the best,Sean BarkesProfessional Coach

I’ve come across two segments in my personal heatmap that simply have VERY wrong elevation and gradient data.  One example is on segment “Conant Road Climb” in Lincoln MA, segment 4177639.This is the 0.45 mile section of Old Conant Road southbound from the end of the unpaved footpath and going down to Hawk Hill Road. Elevation at start is 274', at Old Conant Rd meets Hawk Hill Rd is 232. So the elevation change is -42 feet, a slight downhill. But the Strava user who created this segment named it Conant Road Climb!  Despite its negative elevation delta, the segment is listed as having a 232' rise, yielding the VERY incorrect 9.6% grade over its 0.45 mile length. At segment creation, it appears the elevation change was incorrectly set to the actual elevation at the segment's endpoint. The segment’s definition shows a crazy pair of values: Lowest Elev-114ft        Highest Elev118ft    Elev Delta: +232 Clearly no location in Massachusetts sits at -114ft.  Could this be a MapBox problem, or

 The number of influencers we currently have exceeds 999, and the daily number of requests is over 6,000. How can we raise the upper limits?

Hi, I am trying to upload a FIT file to Strava. I tried to manually upload it in my profile and that works, however attempting to upload it through the API does not. I get the following data when checking the status of the upload:"data": { "id": 16302203470, "id_str": "16302203470", "external_id": "test.fit", "error": "Unrecognized file type.", "status": "There was an error processing your activity.", "activity_id": null},The file in question is added as an attachment.Thanks for your help.Best regards,Nicolas Goualard

Hi,I wanted to adjust the HR zones from the default to the Karvonen ones, as they seem more realistic for me. On doing this i discovered that even though this change boosted time in zone 4 (less zone 3) for near identical rides, it halved the RE (relative effort).On inspection just the act of switching the HR zones to custom, but setting the zone boundaries to those calculated by the 'auto' feature had the same effect. (Forcing a recalculation by switching ride type and back)I want to carry on getting the consistent RE so I can look at the historical 'fitness' (aka training load) data, so I shall carry on with the Auto zones. To me this can only be a bug, unless there is something I am missing?

I’d like to see more attention paid to managing cycling gear, especially the historic categorization and usage monitoring for components carried over from bike to bike. Currently, there’s no way to transfer an any component from one bike to another to continue mileage and use case tracking.  For example, using all the existing components from a “current bike” and moving them to a new frameset.  Another example would be using multiple chains in rotation, in particular, waxed chains.  Right now, there can only be 1 iteration of a component linked to a “current bike”.The only option is to create a new ”Bike” and monitor its progress from there. Additionally, the starting date of a component can’t be retroactively set, leaving little to no options for reusing parts from one bike to another.From what I understand, a components “starting date” could be useful here.  I cannot be the only person who re-uses parts across bikes.

The global heatmap is not loading for me on android when I click. I have to reinstall the app to make it appear.

Hi Strava!  Not saying that the ‘See this Place’ pictures aren’t helpful for some, but I find them to be very inconvenient / distracting.  I LOVE the Strava Heatmap, it’s how I plan out so many of my runs, and I enjoy looking back and seeing how much terrain I’ve conquered on feet!  But having giant unasked for pictures really puts a damper on it.Is there a way you could create an option to toggle this on/off?  That way, folks that enjoy the feature can keep using it, but the rest of us have a cleaner option :) Your #1 fan,Max

I have linked my Mahle powered Ribble gravel e-bike to Strava using the Mahle App but can’t figure out what that actually does.I was expecting it to automatically start and stop the recording of my rides on Strava but obviously not…….or I haven’t set it up correctly.Any help for a new user would be much appreciated.Rod

Hello there, I’ve created an app for my analytics web application and I’ve managed to connect and use it successfully. I’m now trying to get the `device_name` from the `GET /athlete/activities` endpoint but I saw that the model returned does not contain it.In order to get that info I could do a single `GET /activities/{id}` for each activity found in the former, but in doing so I would burn a lot of resources on your end and deplete my hourly/daily limits. Is there another way of getting the device name?Thank you

This has always been the case that only very few people show up on the heatmap with their ebike activities. Whether it’s ebike or e-mountainbike activity classification. The map is practically empty with no traces for ebike activites. I can see my personal ebike traces from My Heatmap option but none of them show up on the Global Heatmap for the ebike options. By now there are hundreds of emountainbikers on Strava in this area but I only see the traces of a handful of riders on the Global Heatmap. It’s practically empty when switching over to ebike activites.

- "You" - "Progress" At the top, I'd like to suggest that adding a metric directly conveying recent progress - 1D/1W/1M averages or Last 3 / 1W / 1M averages Ex:X Time (mins.) / mi. (Over all 3 in a grid or graph)X Total (mis.) (Over all 3) - "You" - "Activities" Add the same filter buttons for your activities (that are on the "Progress" tab).  Ex.ALL,  Run, Ride  Just subscribed to the trial. Hope this is the right place to chat about it! 

Hello,I’ve changed the way I login to my strava account from writing password to writing a code.Now I’ve problem with others applications.Could You please bring back the original type of login with email and password? Piotr Bromka  

I get that Strava wants to promote new features, but this constant pushing out the new features on top and pushing of the old features down in the Home tab and You tab is something that I find frustrating! There are more and more features, which is good, but the app quickly loses simplicity and becomes less usable.What I mean is that there is now a new area on the top of the feed that shows me the streak.OK, I've got a 481 week streak, which I was perfectly happy not knowing about before. I know that I am never going to skip a week, so this whole streak thing is kind of pointless to me. I am not interested whatsoever in this feature, so having it in my face every time I use the app is annoying. What I really want to see and use all the time is my training log, and that is now buried deep inside the You tab because there are a lot of things on top of it that I don't care about - the streak thing, performance predictions, goals, etc.There should be a way to let me prioritize or reorder t

Hey, i got come from my ride an hour or so ago and my activity has been stuck on “processing activity” since then. I did a small run afterwards to test it and that appeared however my ride is not processing is there a fix for this?thanks in advance!

One of my analysis on my own training is to look at my ride map and view it in power zones based on my selected FTP/Vo2max, when I look at power and heart rate in general its very difficult to see the strain on the effort, on my own Api I have done this at the top of the picture you can see the the power zone for each and including the FTP calculated, I have other options to filter segments and laps, also the time aggregated average so bunch the wattage every 20 seconds,30, 60, 2 minutes, thats what the sliders alow you to adjust

I have loads of routes but when I click on one via the mobile app, you can’t work out which route is yours because the map shows all routes in the area. I can’t work out how to turn that off. Photo above of my 18km run route amidst all the others

When are you going to bring back Wahoo devices support on iOS devices like power meters? It’s been over two years. 

Hello With the release of version 421.8 I've got my navigation map about 1/3 covered with popup screens which I have no use for while e.g. hiking, and which are not possible to hide. This prevents me of having a good overview over the surrounding terrain while moving. In the previous version the distance, avg speed was on another collapsed screen which I had no need for to see constantly. This new feature on version 421.8 is very annoying to me. Planning to quit subscription threfor and switch to Komoot which is more suitable for hikers... 😬 

Bonjour, Lors de certaines séances natation en eau vive, la carte de mon parcours n'apparaît pas. Elle apparaît néanmoins parfois ( ou pas) sur des mêmes lieux de sortie sans que je ne change aucun paramètre.  Merci de vos retours.