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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4210 Topics
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benster72Hub Rookie
asked in Strava Features Chat
Samsung Galaxy Watch 6 and the Strava app - can the watch buttons be used instead of the screen

I have the Samsung Galaxy Watch 6 and use the Strava app however everyday it frustrates me no end because it requires the screen to be used for most running functions - including a simple start and stop.  Typically I’m sweaty and therefore swiping the screen or pressing the screen buttons will not work.  Can the settings be changed to use the actual buttons of the watch instead?Next, if you are trying to appeal to runners, I’d suggest trying to incorporate more running features… even the ability to use for interval training.And finally, the app is often slow.

631
Jana_S
Superuser
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egokmenHub Rookie
asked in Devices and Connections
pause/resume make split paces completly inaccurate on apple watch fitness runs synced to strava

Hello, I shared this in another post, but since the owner of that (now marked as solved) thread believes this might be a different issue, I wanted to create a new topic. I use an Apple Watch Ultra and the native Apple Fitness app to record my runs. I sync the activities to the Strava iPhone app. I’m having issues with split paces for runs where there are pauses and resumes during the run. This also affected my PRs — now I have dozens of strange PR values (e.g., 3–4–5s/km!). There are lots of people (including two of my friends) having this issue for a very long time. It’s really strange that it still hasn’t been identified by Strava. If they looked at the strange PRs recorded with Apple Watch, they would definitely notice this. Here’s my typical running scenario where I encounter this problem consistently:• I start a run using the native Fitness app on my Apple Watch Ultra.• I run ~3 km.• I pause the activity on the watch.• I wait or walk for a few minutes.• Then I resume and run anoth

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pnovacksterHub Rookie
asked in Strava Features Chat
Where are emoji`s on Strava browser version?

Dear Community,All emoji`s from my Strava web version are gone or being replaced for abbreviations after one of last Strava`s updates.It this gonna be fixed?

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Thomas_WHub Starter
asked in Devices and Connections
Treadmill Distance Upload

Dear allIs there a way to upload distance for treadmill activities via app or recording devices connected to Strava?I’m aware there is the option to upload activities manually but I would like to find an upload feature for a group challenge.Thank youThomas 

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Jan_Mantau
Superuser
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lars_kuijlenburgHub Rookie
asked in Developers & API
Mobile OAuth2 authorization redirect url

Hi all,I'm building a React Native app using Expo (in a development build on Android), and I'm integrating Strava OAuth. I'm using a custom URI scheme for redirection, generated like this:const redirectUri = AuthSession.makeRedirectUri({ scheme: 'runquest', path: 'strava-redirect', }); This results in a URI like:runquest://strava-redirect I'm primarily using the mobile authorization endpoint:https://www.strava.com/oauth/mobile/authorize But I’ve also tried the standard web endpoint:https://www.strava.com/oauth/authorize In both cases, when the user clicks "Authorize", I receive an "invalid redirect_uri" error from Strava.What I’ve tried: Setting "runquest" as the Authorized Callback Domain in the Strava Developer Dashboard Setting "localhost" as the Authorized Callback Domain in the Strava Developer Dashboard Trying variations like runquest://, runquest://strava-redirect, and runquest Testing with both OAuth endpoints My questions: What should I enter in the Authorized Callback D

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Przemek SiczekHub Rookie
asked in Strava Features Chat
Saving activity AFTER loading all media

I have a question - why there is no option to load all photos and videos beforehand when I save a workout from my Garmin? For me, the workout first appears, then I add videos and photos. And in the meantime, up to 50 people give kudos, for an empty workout without photos!It should rather be that I have to load all media first, and save the workout and publish it on the feed at the end, when everything is ready.Please do this, because otherwise people watch empty workout records sometimes for 10 minutes because I have a lot of videos from the camera, and I care about a good presentation of the activity. 🚴🌟

271
Jan_Mantau
Superuser
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keniniHub Rookie
asked in Developers & API
How to Register Webhooks for Multiple Users in My Strava App?

Hi Strava API Team,I’m currently integrating Strava into my application using the OAuth flow, and I’m successfully retrieving data for users who authenticate via Strava Login.Now I would like to use webhooks to get real-time updates (especially activities) from multiple users who have authenticated via my app. However, I have some questions regarding how this works: Is it possible to register a single webhook callback URL and receive activity updates for all authenticated users? Or do I need to register a separate webhook subscription for each user? If only one webhook subscription is allowed per app (as mentioned in the docs), how can I identify which user triggered the webhook event? Do I need to store each user's athlete_id upon login to match webhook payloads with users in my database? Any clarification or best practices on how to handle webhooks for multiple users in a single application would be greatly appreciated.Thank you!

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ActivityFix
Superuser
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keniniHub Rookie
asked in Developers & API
How to Get Athlete's Date of Birth via Strava API?

I'm currently working with the Strava API and using the GET /athlete endpoint to retrieve authenticated athlete data. However, I noticed that the response does not include the athlete's date of birth, even when requesting all available scopes (such as profile:read_all).My question is: Is there currently any way to retrieve the athlete's date of birth through the Strava API? If not, are there any known workarounds or plans to include this field in future updates? This data would be extremely useful for age-based features such as performance grouping, personalized training plans, or leaderboard segmentation.I've also sent a feature request to the Strava API team, but I wanted to check here in case anyone has encountered and solved this issue, or if there are any unofficial methods or fields I might have missed.Thanks in advance for your help!

361
Jan_Mantau
Superuser
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MIrmscherHub Starter
posted in Strava Features Chat
Map "vignetting" in mobile app

Since a couple of weeks ago I get an annoying "vignetting" effect that blurs out the surroundings whenever I zoom out of an activity map in the mobile app. That makes it difficult to quickly assess the location of the route relative to the surrounding geography. It's also just plain annoying because it looks like a gratuitous feature that no one asked for.Can that be rolled back or made optional?

251
Jana_S
Superuser
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CetdHub Starter
asked in Strava Features Chat
strava weather

Is the Strava weather feature only available for the paid version? The toggle switch within the settings> weather menu is greyed out for me 

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Jan_Mantau
Superuser
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heloworldHub Starter
asked in Devices and Connections
moving time in haylou different

the last 3 activity i was doing, haylou apps and strava moving time is so different. in haylou apps it was 40 minutes while in strava it just 12 minutes. it affect my other info at strava. i connected my haylou solar ultra to the strava app. is it my watch that was wrong or what. what should i do? 

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Vincenzo
Superuser
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papaduckisHub Rookie
asked in Strava Features Chat
Sharing on Facebook

when trying to share activity on Facebook, it started yesterday, I get a random thumbnail of a woman (and it's not a prior photo I've used) when sharing the link, rather than the preferred image I use or even the map anymore.Anyone else has this issue? Is it something I’m doing wrong? or just strava?

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Kris De MoerlooseHub Rookie
asked in Strava Features Chat
Segments and see all followers

Hello,Today in a paid subscription you see only top 7/8 and afterwards your time when outside top 10 which persons around you but I would like to see all my followers their times in table. Would that be possible?BrKris

766
Jana_S
Superuser
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MncedisiHub Starter
asked in Developers & API
Data for research.

I need data from Strava which I will use for my academical research and willing to sign Non Disclosure Agreement. How do I go about that?

321
Jana_S
Superuser
anchskier
Superuser
anchskierSuperuser
posted in Strava Features Chat
Better automatic detection of impossible efforts, but still showing in leaderboards

First off, I am happy to see the big improvement in the automatic detection of impossible efforts across more activities.  Specifically, I am seeing it a lot more for running where people who are posting activities with sub 4 min/mile paces are frequently being marked as having a problem.  This is good and a great step forward from where things were. However, there is still an issue.  These activities that have been marked as auto-detected are still being listed in the challenge leaderboards.  The top 20 of the 5k running challenge for example is almost all activities that have been marked with “We detected an issue with this activity”.  Some of them are a week old and still showing on the leaderboard.  Why aren’t those activities removed from the leaderboard immediately when they are detected?  If the person ends up clearing up the issue, then the activity can be re-indexed onto the leaderboard, but in the meantime, they should be removed as soon as the system sees there is an obvious

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anchskier
Superuser
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NataliaYHub Starter
posted in Strava Features Chat
The course or the photos take forever to load when I click on them

Is it just me, or does it take forever to load when I click on the activity map to see details or on the photos? And by forever I mean I never have patience to wait for them to load so I just give up. It was so much better with the old interface before they switched to this see everything in one page style. It's such a disappointment, cause I used to do it a lot and now I just gave up. 

131
Jana_S
Superuser
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timonidiusHub Rookie
asked in Developers & API
SummarySegment API documentation not up to date

https://developers.strava.com/docs/reference/#api-models-SummarySegmentstarred, hazardous, elevation_profile and elevation_profiles are missing in the documentationathlete_pr_effort, athlete_segment_stats are only specified in the documentation. Which is a shame. Without fetching each and every segment details for an activities segment (which of course would be madness), I cannot figure out a way to show the user which segments they have completed before and which they are completing for the first time.See fields of an entry in segment_efforts in a detailed activity:{ "id": 4803742, "resource_state": 2, "name": "Montvernier-Col du Chaussy", "activity_type": "Ride", "distance": 13785.6, "average_grade": 7.7, "maximum_grade": 600, "elevation_high": 1533.4, "elevation_low": 522, "start_latlng": [ 45.31567, 6.338058 ], "end_latlng": [ 45.343899, 6.356372 ], "elevation_profile": null, "elevation_profiles": null, "cl

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Jana_S
Superuser
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ng1417Hub Starter
asked in Strava Features Chat
one route saved hundreds of times in My Routes

My routes now has the same route saved potentially hundreds of times. I got tired of clicking through pages after 11 pages. It is a route titled Afternoon Ride, dated January 16, 2025, but the routes were all created January 17th. They all have different route IDs. Is there a way to do or request a bulk cleanup? I did not save someone’s route on January 17th 100+ times.

181
Jana_S
Superuser
S
SoobHub Rookie
asked in Devices and Connections
Strava imports activity name from TrainingPeaks

How do i stop Strava from importing the activity name from Garmin and TrainingPeaks? Suddenly all my workouts are named from TrainingPeaks - and i dont want that to happen in Strava. 

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Joe PogacarHub Starter
asked in Strava Features Chat
Athlete Intelligence

How do I turn this feature off? I don't need an AI pat on the back. I just want the data clean and efficient.

1031
Jana_S
Superuser
C
Christophe LemerleHub Rookie
asked in Strava Features Chat
picture size to share

Since several days, the sharing function is not working properly.The app modify the size and ratio of the original pictures, uploaded, when sharing pictures.All the pictures are sharing in a portrait format even if the original format is landscape or square.As I’ve paid a subscription for that app, i’m not satisfied because i can’t share to my friends and my family all my activities with distance and speed on the picture with the good format ?Is there a way to modify the format of the mixité shared or when are going to fix the issue ?

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X
xieHub Starter
asked in Strava Features Chat
Request for Refund – Accidental Subscription Charge

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

4106
Jan_Mantau
Superuser
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KowbieeHub Starter
asked in Strava Features Chat
Group challenge

I want to make a group goal for 200km run total. How can i invite people who aren't subscribed?

241
Jan_Mantau
Superuser
R
RTHAHub Starter
posted in Strava Features Chat
Achievement accolades don’t update after cropping activity

I forgot to end my activity before getting in the car and driving home. I cropped my activity to remove the drive, but it’s still showing up as “my longest activity on Strava” It would be nice if this updated when the activity gets updated. 

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R
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ManepallisHub Starter
asked in Devices and Connections
Virtual run data on Strava not syncing to nyrr site

Today i recorded a virtual 5k run in Strava which should have synced with NYRR site. This counts for the virtual competition i have registered with NYRR. I would like Strava to rectify this issue by syncing the data with NYRR 

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